Contacting Lowes Customer Service Center
Lowes is one of the largest home improvement stores in the country. The company is based in North Carolina, but operates store throughout North America. In the event you have questions or concerns relating to products or services, you can connect with the customer service department by phone, email, traditional mail or through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The customer service department is open 24 hours a day, 7 days a week.
- Customer Service: 1-800-445-6937
- Products and Sales: 1-877-465-6937
Send your correspondence to the corporate headquarters.
Lowes 1000 Lowe’s Blvd. Mooresville, NC 28117
Customers visiting the official Lowes website http://www.lowes.com/ have the opportunity to shop for appliances, bath goods, building supplies, electrical products, flooring, hardware, heating and cooling solutions, home décor, kitchen items as well as lighting solutions, outdoor furniture and painting supplies. Additional products on the website include plumbing, storage, tools and windows/doors. The website also features ideas and how-to guides, as well as idea to help customers save money. If you need additional information relating to products or services, visit the customer care page.
You have the opportunity to connect with the customer service department through social media. You will notice the customer service department will reply to all concerns within 24 hours. The customer service department will not reply to account specific concerns through social media.
- Tumblr: http://lowesinthecommunity.tumblr.com/
- Facebook: http://www.facebook.com/lowes
- Twitter: http://twitter.com/lowes
- Pinterest: http://pinterest.com/follow/lowes
- YouTube: http://youtube.com/lowes
- Instagram: http://instagram.com/loweshomeimprovement
- Google+: https://plus.google.com/+lowes/posts
Customer Service Email
You have several ways to connect with the customer service department by email. Visit the customer service page and select a department. After sending your message, you will receive a message from the customer service department stating a live agent will reply within 48 hours. The company suggests not including account information in your message.
- Customer Service: http://www.lowes.com/webapp/wcs/stores/servlet/ContactUsLandingPageView?langId=-1&storeId=10151&catalogId=10051
When you contact the customer service hotline, you will notice a short automated system. You will also notice that the feature is a bit confusing. The available options include pressing one (1) for the store locator. If you need assistance with your credit card, press two (2). If you need assistance with your my Lowes account, press three (3). If you need assistance with an existing order, press four (4). If you need to reach the customer service team, press five (5), press three (3) and then press two (2). After a short wait, we reached a live agent. We asked several questions relating to the return policy. The agent answered our concerns and ended the call. Overall, the customer service department was better than expected. Were you satisfied with the customer service department at Lowes? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.