Contact Kmart Customer Service

Contacting Kmart Customer Service Center

In the volatile world of retail, there are the titans such as Walmart and Target and then there are the little guys such as Kmart. The mass merchandising company is now wholly owned by Sears Holding Corporation. Although the company is not considered the top-tier among retailers, Kmart sets itself apart by offering world-class customer support.

When customers have problems or concerns with the stores, they have the ability to contact a trained customer service representative. The available methods of communications include calling customer service, sending correspondence by mail or emailing customer service. The contact list is available on the official website.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department at Kmart is available to answer customer questions and concerns Monday through Saturday 7am to 1am EST. Typical questions revolve around product in-stock and availability. Additional concerns revolve around the status of online orders and company policy.

  • Customer Care Department: 1-866-562-7848
  • Corporate Headquarters: 1-847-286-2500
  • Parts and Inquiries: 1-800-366-7278
  • Product Installation: 1-800-326-8738
  • Home Services: 1-800-469-4663
  • Manage My Life: 1-800-803-6775

Mailing Address

Customers can mail questions and concerns to customer service here:

Kmart Corporate Headquarters
333 Beverly Rd.
Hoffman Estates, IL 60179

Live Chat

Customers can speak with a seasoned customer service representative by utilizing live chat.

Official Website

The Kmart website provides a multitude of information to the customers. The company provides details for the product line as well as links to various category items. When visiting the website, customers can check the status of online orders and returns, find additional information regarding the store policies and procedures and save money by checking out daily deals and promotions.

The most visited section of the website is the customer service page. Customers can locate a nearby store, contact a live customer service representative or even live chat in order to receive answers to concerns. The website also lists contact information for various departments within the company

Customer Service Email

Customers can email Kmart here Simply fill out the information, subject and comments and a representative will respond within 24 hours. We sent an email asking about the types of payments accepted at We received an automated response awaiting a response from a customer service representative.

Our Experience

We wanted to speak to a customer service representative, so we called the customer care line. The automated system provided several options. We attempted to press 0 in order to expedite the call, but this did not work. We listened to the options and pressed 0 again hoping to speak to a customer service representative. By doing this the call ended. We called again and after several transfers, we spoke to the customer service representative. I explained to the agent we waited approximately 10 minutes prior to speaking to a representative.

We asked about the in-store credit card program. The representative did not provide a suitable answer. We were then transferred again. The total experience was a disaster. We hope you didn’t have the same experience. Let us know in the comments below.

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192 Comments on “Contact Kmart Customer Service
  1. Want let me register or get my kmart .points or nothing is this a skam or what I want my points I’ve saved they go out on 30 this mth and I would like to spend them please. Tex me back thanks .Brock .is like to get them before 30 th thanks if its only free bag of chips .

  2. Bought a floor model snow blower at kmart grayling. My mom brought her minivan from bay city ro grayling so i could get the blower home to from ind the missing parts. Also had to pay some local kids $20 to get the dang thing out of the van!! Called grayling kmart 10/2/12 at 4:45 pm and asked to talk to a manager. Gotva gruff “hello” and i asked who i was talking to. Manager said “well, who sisthis?”. I said “a customer.”. Then she finally said she was jody. She said to bring it back in to get a ref und. But i am not going to ask my mom to bring ing the minivan back and find some neighborhood boys to load the stupid thing up again. Jody then said to bring in the parts list in and she would order replacement parts. But i did not receive a parts list…big surprise!! So i am stuck with a $649 snow blower that is missing parts and no way to get the dang tging back to Grayling ing…got no help from jody….can corporate step up here and grow a pair?

  3. I got a pair of boots an they made noise in the heel. I was unhappy an truest to get my money back. I couldn’t becuase I couldn’t find the receipt, so I figured I could just exchange the bad boot. If I could just prove it so I put another boot on to show the diffrence. But the rude cashier didnt care so I got mad an tryed to leave but I forgot I was wearing the other boot an the alarm went off and loss prevention came of an “took me in.” I was hoping they would understand an let me go. Now two months later I get a fine for 400$ 400$ I mean I paid for boots. Came back the next day. Accidentally walk toward the exit an now I’m paying 400$ I paid for the boots so why am I being charged

    • you tried to walk out with the product you hadnt paid for so yes you were fined and are lucky you werent arrested. And I know very well that you can make returns without a receipt if you have a sywr card. If you dont have a membership or a receipt you will get store credit and can make the exchange. It’s no ones fault but your own for throwing a fit. Maybe $400 will inspire you to make better choices.

  4. My 98 year old Grandmother went to the Kmart at 175 E. Pottstown Pike in Exton Pa, she had the worst experince of her life, the first time she was standing in line with several other customers for and extended amount of time do to the lack of proper amount of employees. This time the pinpads at the register didn’t work. she said there were about 8 registers there and only like 3 or 4 worked and not properly. So i took it to a higher level and reached out to Edward S. Lampert the chairman of Kmart/Sears. I’m just informing the public of the unprofessionalisam of this establishment. Something needs to be done, because if my grandmother is experincing these problems who elses elderly or other family members are a victim of the unprofessionlisam of this one establishment? Gets you wondering doesn’t it?

    • Hi I’ve had a. Horrible experience with sears kmart both. I would like to know if there’s an email to the k art sears CEO ? Something has got to be done about their poor customer service. You have contacted mr lambert ? Please provide me an email to correspond with the person in charge of this inept company! Too many complaints and still nothing is done to improve this! I went on the Internet after my experience and found so many complaints! Help me get in touch with this person! We need to join forces against this company’s inept workers and! Boycott boycott sears Kmart.

      • i agree, i have had the worst experience yet, i tried to call this so called “mr Lampert” office and all i got was this rude who said “mr lampert does not talk to anyone” and slammed the phone down, mind you i called back 4 times after that and the same thing happened..boy was she rude..their customer service sucks !!!!, i have about 16 different names of people i have talked to and left messages with, to no avail, i was seriously thinking of calling my local news team to do a piece on them…feed back is welcome, thanks for listening

  5. On 11-24-12 I sent Kmart customer service an e-mail concerning the ordeal I experienced with your on line service.Iam still waiting for your 24hour reply,48hrs plus.I find your customer service deplorable to say the least.I tried to make a purchase on 11-22-12 on line and have been given the runaround by reps and supervisors.I consider this treatment a disgrace.I plan to relate this experience to family, friends and whoever else will listen.This is not the way to treat people,especially if you plan to remain in business.

  6. I really love shopping at Kmart for clothes for my little nephew. As of right now, I have a layaway for my 2 yr old nephew. I am upset with Kmart because of a layaway system that doesn’t let their customer make late payment. I work at Walmart & they would never want to give customers back all of their by concealing a layaway…

  7. I had one of the best shopping experiences I have ever had in ANY retail environment! We were at Kmart store 7777 – 770 Broadway in NYC…we had great help from your rep Atiba. He was incredible! I would be very fortunate if I had just one Atiba working for me….Please let his manager know how much we appreciate all his help. He was very helpful with us locating a yoga mat and helping us get some shoe boxes down from a shelf. You have a real professional in Atiba. Thanks – We give hime a 10 in customer service Raeganne and Joe

  8. i live zip code 54614 and the lacrosse tribune (home delivery) never has the kmart add in it. the tribune says that is because kmart decides what market to put there add in, is this true? i can walk across the street and the kmart add is in the lacrosse tribune but not for a subscriber who gets home delivery. puzzled and i guess i’ll shop elsewhere

  9. Customer service at is RIDICULOUS!! I placed an order on 11/26. I received the incorrect item yesterday, 12/4. I called to make sure this was addressed and that the correct item would be shipped. They told me it would take 5-7 days just for the issue to be processed. Then another 5-7 days to be contacted. They are now telling me I have to return the incorrect item, then wait another 5-7 days to get my money back. Why do I have to wait for a refund because of an error they made at their shipping facility?!?

    • Amee you are experiencing the same problem that I am having, dont think we should have to wait for our money especially when its not our fault

      • Lets start a petition against sears Kmart customer service! There are many like us that have had horrific customer service nightmares! They cut you off if you call and don’t call you back! Same with their online chats. How can they run a business like that. I’ve already advised anyone in my family and friends to cut up their sears Kmart cards and stay away! From those stores. We need to shop elsewhere ! Where our money is appreciated. Shop walmart! Amazon and other online stores with great customer service reps! Lets unite against sears Kmart! Already ten friends and relatives are cutting up their cards! And boycotting! Lets shop where we will be treated with respect and integrity.

  10. Was shopping at store located at 8800 Frankford Ave, Phila Pa store was busy and I went to customer service desk to make an exchange and the clerk,Jamie was very polite>I then went to get a Christmas tree, and the store didn’t have any. I returned to Jamie and asked if I could purchase the one on display. She made a call and then said it would be ok. A short far woman(employee) was walking over and Jamie said that it was approved that I could purchas the treeand could she get it wrapped for me. As we walked away this person says this is F—-ing stupid, we will not have any trees left. She then walked away and never returned, and after waiting 45mins,I took the tree apart my self and put it in my cart and paid for it and left. This woman should either be fired or quit as she has no customer relation skills at all. She should take some lessons from Jamie

  11. How can allow you to place an order, provide you with an order number, and debit the money from your debit card, but have no record of your account? Then want to pass their responsibilities off on the store location. This was a horrible online shopping experience. I will never shop online at again and I will also advise my peers not to.

  12. I was reminded again today why I rarely shop at KMart. As usual, there were only three check-out lanes open. Then the computer went down at one. I moved to one of the two remaining. Two customers ahead of me were slowed to a crawl because none of her sales items were registering at the sales price and the poor clerk was having to re-enter everything. When I finally got to checkout, my sales items were also not registering, so she had to start over. Then her computer went down. We finally had to move to jewelry to check out. Something like this has happened every time I’ve shopped at K Mart in the last year. I doubt that I’ll be back. Helen Olson

  13. I am at a layaway Line in San Patricio shopping mall. They are about 50 people waiting It has been an hour and the system dose not work. Tomorrow is tree king day in puerto Rico and the toys are stock in the layaway. I will never shop at Kmart again. And I will tell everyone I k now how much it sucks to make a layaway here. A word of advice to the corporate department CHANGE THE IBM CASH REGISTERS NOW!

  14. to sears and kmart!
    Tell your CEO to go undercover and see why his company is failing.

    Your reps need some serious training! It’s no wonder they are closing stores and sales are down! We used to have two kmarts in our town! Now there’s one kmart and one sears only. Go figure! Back in the day ! Kmart was the place to shop. I do not understand why kmart sears isn’t going online to read how many of us frustrated customers there are! Unbelievable.
    I am sticking to walmart and amazon! Their customer service is top of the line! I thought the hang ups and rudeness was just my one bad experience! Until I went online and researched, I spent one full day online and on phone between my trip to ups
    I last night I went online to kmart to order something else because the supervisor offered me 10% off my next purchase! So I go o line to order and again like a fool! I called kmart to get my discount and again two more times they cut me off!

    That was the icing on the cake for me

    Boycotting these two stores and alerting my friends to also do the same. We should do an online petition.

  15. The worst customer service iv ever gotten, the female on the phone kept asking me the same question over and over even after I told her I didn’t know the answer, I answerd all the questions I could an gave her my name and information, she then hung up on me.

  16. I have purchased a bed frame I lost my receipt And they refused To make my return; I don’t need it; did not fit the mattress that I bough from K mar too I have bad experienced they not like wall mar… Still need To return it.

  17. Kmart store #7749 Complaint

    Hello my name is Katie I am a customer who have been supporting the store for many years at this location store #7749 located at 250 West 34th street. I have been a paying customer from 2000 – 2013 purchasing clothes and shoes for Myself, Mother, Brothers Nephews and even Co-workers of mine, as well as purchasing groceries so in conclusion I go there to shop alot, and would like to continue shopping there but fot the past 4yrs the employees that have been hired to work at this location haven’t been the best the majority have an attitude like they are not happy to be working there, especially the employees who are working on the sales floor. My complaint is for my recent encounter at the grocery section I was with my family and the young men who work in that section we’re talking about some of the customers and started mocking my family and making of my family and had to one point take out my cell to record what they were doing to me and my family. This is not a way employees should treat the customers. Please do your best to hire professional Managers who will make a change in hiring professional sales associate who knows how to give good customer service to the public and to not judge and to treat all customers equally and not to favor one customer over the others. I think it would be good if you have someone from corporate come in and surprise visit to the store. Thank You.

  18. I went into Kmart (2851 Dale Blvd, Woodbridge, VA 22193) to return an item with my receipt in hand; I was told that I had to get a gift card. Since I do not often shop a Kmart I did not know the policy so I did not argue with the young lady instead I went home to look up the policy online to find out that I should have received cash for my return. I went back the next day; a different young lady was at the service desk. I made her aware of the situation showing her all of my receipts because I had a new return as well. She told me because there was no proof to prove that I returned the items she could not refund me; but that she would give me cash for my new return. She said the receipt was too faded for her to see any of the items. I asked her if she could have a manager pull up the transaction number and look at the items returned and she told me no because the customer service manager was not there and it was only forty- seven dollars. I was extremely mad and asked was there any other manager I could talk to she told me no. she said the manager was on a conference call and was unavailable. I said that I would Waite, after 45 min I was told that the manager was no longer on a conference call but that they went out to lunch and would return in two hours. I left and came back the next day and I was able to get my cash return less ten dollars because she said she needed proof I return the item. This young lady was very nice and helpful; but I will NOT be shopping at Kmart again.

  19. My comment is about how inattention as well as there places have pulled Paula Deems products becouse of one person that she gave a job to how can stores drop her first of all that something happened years ago and as good to people as she is do this to her the word BIGGER meaner igenert and thee was the lady that’s started all this crappy is that.You don’t bit the hand that feeds you .k mart has lost all of my spending in there and all the prescriptions I am going to move mine and my husbands you will go down for this .

  20. I never shop at KMart because their service has been so bad in the past but gave them another chance yesterday, 7/1/13. Saw a sign in the store saying if you spend $50 you get a coupon worth 30 cents A GALLON off on BP Gas. Since gas prices just went up, I bought more stuff than I’d planned to, just to get the savings. When I checked out, there was no coupon. Thinking I had to go online, I found nothing. Called the store. Clerk told me it only applied to certain items..asked how a customer would know which items, she said she didn’t know. Put me on hold..after 10″ I hung up. That isn’t “world class customer service” and I still want my gas coupon.

    • I called the customer service number, which is answered by Sears. Explained what had happened and that all I wanted was my gas coupon or pin code so I could redeem it at the BP station. Nope, she could not help me at all. Didn’t want to know which store it was. Just advised me to go back to the store and talk to the manager.

  21. I put a ladies Huffy 26″ bike on layaway on May 3, 2013. I paid it out on July 19, 2013. It arrived at my home on July 23, 2013. When I took it out of the box the front tire was flat. I took the tire to an air pump and put air in it. The air leaked right back out. This morning I entered a chat session with one of your associates (I have attached a copy of the session). I was informed I have to pay for the tube and then they would reimburse me my money. I don’t find this to be very good customer service. I did not damage this tube and do not understand why I should have to put money up front to get a replacement part. I then called the customer service number and got the same response with a few other options. The other options was 1. I could pay for the tube drive to a store and back home (with the gas I pay for), then be reimbursed for the tube or 2. take the bike back to the store and see if they have another one and if not get a different bike and pay the difference if there is one. I really think this is very bad customer service. If I had bought this same bike from Walmart they would have just simply sent me another tube or another bike even if they had to give me one that cost a little more. If this is the kind of service when I have a problem a part or product that I didn’t cause then I will go back to shopping at Walmart even if I have to pay more. I have been shopping at Kmart for years because of the layaway, rewards points, and cheaper prices. As I said earlier, if this is the service I am going to get then I will go back to shopping at Walmart. When I tried to call corporate and explain to them she told me to call customer service. I tried to explain to her that I had already called customer service and she interrupted me and said customer service took my calls not them and hung up on me……….is this really the way Kmart does business?

    If you need to contact me please do so.

  22. I feel that I must write to you and let you know that I do not like your new advertisements for school clothes. All I see if a bunch of kids, who appear to be like adults; talk all that jive “stuff” and really one can’t understand them. Surely, your advertisement department can come up with something that is appealing to your customers.

  23. I would be more than pleased with your corporation after you’ve FIRED your entire advertising team on the back to school very offensive racist ad campaign. If you continue to produce such garbage I will NEVER again shop at KMart, Sear, or Lands End. My nine year old daughter asked “Do you see how the girl is acting?”. The parents of the children on the commercials should have CPS called on them. Not even almost cute. Just so that you’re certain which ones I’m referring to the “yo momma” and the children rapping on the bus commercials. It’s 2013 not 1913!!

  24. I bought a Kenmore Oscillating Heater at The heater stopped working within the one year warranty period so l read the warranty which stated: “…return it with proof of purchase to any Sears store or other Kenmore outlet in the United States for free replacement.”

    I took it to Kmart as they sell Kenmore products and are, therefore, a “Kenmore outlet.” Kmart said if I bought it at Sears, it has to be returned to Sears. That’s not how I read the warranty.

  25. I just want to say that when I come into Kmart to get a perscription filled, the line is very long and slow moving. It would move a lot faster if I didn’t have to answer questions about donating to the stores favorite charity that is set up on a machine to point to my answer. Next after the transaction is completed I am asked by the same machine to point to answer if I would like a receipt. I would like to stick to the basics. I and everyone else in that line just want to get the prescription filled and get home.

  26. What is with the nasty new kmart commercial with the men swinging they’re testicles to the tune of Jingle Bells!!? Really? THIS IS NOT FUNNY!! Is this the only way you can sell boxer shorts? It’s CHRISTMAS for goodness sake! Sick and vulgar way to sell a product.

  27. I generally love Kmart, but I am disgusted by the “jingle balls” commercials for a number of reasons. One, I don’t care for overtly sexual advertisement for a place that would be considered appropriate to take my children. Two, “jingle boobs” would have women’s groups all over it; what isn’t good for the goose shouldn’t be done to the gander either. Three, it is just plain gross. Nothing about testes tapping out tunes makes me want to rush out and buy household goods. It is time to fire the person or entity that handles your advertising.

  28. The ringing bell ad is the most disgusting thing we have seen. We will not again NOT shop at Kmart ever again. Your other ads are just foolish…definitely not created by responsible or gifted people. In our area of the USA Kmart’s are closing up…I wonder why??!! Who is leading your stores? You need new leaders…

  29. Your ad for boxer shorts is, to say the least, disgusting.
    With the way things are going, it seems that nothing is x-rated, and no one thinks of protecting our children from that type of garbage. My personal opinion, like many others, will probably be ignored. However, it does give me a reason to no longer shop at your local store.

  30. This new Christmas ringing bell ad with a bunch of men in their under wear giggling their crotches around while hearing bells is so immature, adolescent and perverted. I had to rush my 10 year old girl out of the living room, you should be sued. I think who ever had this idea needs to grow up, get their head checked, they have rocks for Brains. Understand young kids may be watching TV, What the hell were you thinking?

    I am very upset and will never again shop at Kmart, you have lost another customer due to poor chooses and using sex during the Christmas season to try to drum up business, unbelievable.

  31. I find your commercial with six gay guys jiggling their balls around on TV is disgusting. I think your company is very desperate and looking for anything to get a response.I don’t need my 6 year old daughter yelling at me, daddy, daddy, look at the guys on TV jiggling there boo boos. I will file a complaint with the FCC and hope to bring a lawsuit against you .

  32. I find your commercial for Joe Boxer Jingle bells to be offensive, obnoxious and lewd. For me to watch prime time TV with my 17 year old grandson and his 4 year old disturbing when I see this commercial and what it implies. I have shopped K Mart for years but will never darken those doors again. There are other places to shop- those that do not show offensive ads.

  33. Have never before had problem using my 30 cents per gallon of gas in get from you at speedway gas stations until today. Went to speedway in Seymour indiana and clerk said he could not give me the 30 cents off each gallon. Coupon expires tomorrow. Went elsewhere to buy gas. Only needed 10 gallons.

  34. I was in the store in Richmond, IN today around noon and the intercom music was WAY TOO LOUD and in my opinion was ROTTEN

  35. One in every three shopping trips to our local Kmart, I have to return an item that rings up different than what the shelf price is. If the customers could SEE the SCREEN when prices are scanned we could catch it before we get a receipt. If we get the receipt we have to go and get in the customer service line to get it straightened out. I will never just get an E receipt again (printed only) that way I can get it straightened out before I leave the store. What I like about Walmart and Target is the screen is visible to the customer. Kmart desperately needs to upgrade.

  36. I spoke with customer services several weeks ago about badly littered K Mart property at their Eureka Calif store. K Mart officials said it would be resolved. Sadly, the entrance is still a mess and degrades the entrance to the store and the south entrance to the City of Eureka. Saddens me that we work to clean the roadsides and K Mart will not maintain their property, more importantly they have mot kept their word

  37. I spoke with K Mart management about the terrible appearance of their Eureka Calif. South Broadway store. They promised to clean the grounds up, very important because it is at the city entrance. Despite their promises weeks ago, they have not cleaned the litter. We are very disappointed

  38. I went to the nearest Kmart to purchase a trampoline that was on sale in paper just to find out the had none. Before I went I called to have it up front at costumer service desk before I came to get it. When we get there the had none after the guy on phone told me they did. So the manager tells me to order it online and have it shipped to my house for free shipping I got online to order it the charge was 59.99 for shipping to my house so I had it shipped to store for free. 3 hours later I get a notification my order was ready for pick up at Kmart so I called to make sure it was there before I drove there for nothing the guy told me it was ready had it in stock how weird for them to give me run around when it was there

  39. I went shopping at your store 3818. Nicole was very busy with a project as I was leaving with 2 items she immediately smiled and asked if I was ready to check out. She gave exceptional customer serve. She is kind and authentic we exchanged plesenteries and informed me of a new recipes. This day and age stores are having to upgrade customer service in order to compete with other retailers. I hope you acknowledge lease let her know she is a shinning example of this type of service makes the ddifference. I will go out of my way to shop at your store because of your warm and friendly employee.

  40. I went shopping at your store 3818. Nicole was very busy with a project as I was leaving with 2 items she immediately smiled and asked if I was ready to check out. She gave exceptional customer serve. She is kind and authentic we exchanged plesenteries and informed me of a new recipes. This day and age stores are having to upgrade customer service in order to compete with other retailers. I hope you acknowledge and let her know she is a shinning example of this type of service makes the difference. I will go out of my way to shop at your store because of your warm and friendly employee. Nicole works in the garden center. I hope you make a shining example of her.

  41. I went in to my local kmart in vineland nj looking for work talked to the manager of the store he said he was hiring but told me he couldnt hire me it had to be done on computer I dont have a computer I put an application thru my cell phone it just sounded so ridiculios that he said he couldnt hire me I even said id start tommorrow but no luck I dont understand im looking for work and he was hiring but still no job whats wrong with that just dont sound right.

  42. I want to send a fax to register as a garbage bags manufacturer & supplier to Kmart. But given nos wrong 847-645-3819

    Please help me



  43. I will keep telling you how wonderful the store is in La Crosse, Wisconsin on State Road. Recently, I noticed there is a new customer service desk manager. I think she’s the manager anyway. I hope I get this right but I believe her name is Rachel. Stellar customer service!! Kudos to whomever hired this gem! She is so so helpful, courteous, efficient and can multi task like I’ve never seen before. As if I didn’t love this store already, this just adds to my list of great things about Kmart. You guys probably get a lot of complaints but I have come to realize that most Americans are chronic complainers. So please listen to the customers like myself who have good logic and reasoning. This store is clean, organized, has super helpful employees that are kind and even smile. Wow! In a million years, I would NEVER get this great service at Walmart. Which by the way, is why I will not set foot in another Walmart. The rewards card at Kmart is fantastic and you have excellent sales. Kudos to the Kmart team for making this store a fabulous place to shop. When I walk into Kmart, I am always happy to be there.

  44. It never ceases to amaze me how people are so eager to post negative comments about a store. But NEVER post a positive experience they’ve had at any given store. It’s unbelievable.

  45. I purchased a patio bar and 4 chairs online. I received an email the same day to let me know the bar was not available and my payment would be refunded. I called K-mart to let them know I wanted a refund on the chairs also. The K-Mart rep told me the bar would be in stock in two weeks. I picked up the chairs from the store and have been waiting for about a month and a half for the bar. Now I am being told they do not know if they will get the bar in stock. I was told by K-Mart they could let me have another bar for the same price, but they could not let me have a complete matching set. We are talking about two different colors. My complaint is I was given wrong information on when the bar would be in which made me make the wrong decision in keeping the chairs. I will return the chairs because there is a 60 day return policy. I will not shop at K-Mart again.

  46. I left a very positive comment on here for Kmart this past Sunday, May 4, 2014. And my nice message is not on here. I don’t know who is moderating this blog, but I am calling Kmart Corporate about this. You should not be eliminating positive comments!!!!! YOu will be hearing from corporate, I guarantee it.

  47. I purchased a lawnmower on Saturday 9/7/2014 took it home and it would not start it was suggested that it may be the spark plug I soothed that still didn’t start I returned the lawnmower with the desire to purchase another one I used my debit card they said I used card and they must return the monies to my card it is a debit if the money wasn’t available the sale would have been rejected I was one disappointed with my profit and the fact that K mart does not stand behind there products and giving a refund saying it could take 7 days till the issues will be resolved. . Not only did I buy non functioning waste time and money on this item and a addition spark plug my time and my gas to return it even though the manager and the customer service clerk were professional the policy is raucous
    Ridiculous you process my purchase in seconds and my return in days. ..I back in the 90’s I worked the service desk at k may in Greenbelt so I know there are exceptions to any rule I will be call and blogging about this issue until I’m satisfied that the processing of money on a debit card is treated like cash cause if you don’t have the money available you can’t make a purchase even called my bank they said it doesn’t matter if you sign like credit or put in your code it is still a debit purchase… kmart register system could really use a update with the times so their employees and understand that fact… lessons learned never going back to k mart die to the prehistoric return policy with a receipt and faulty equipment… signed C. Giles

  48. Yesterday,June22,2014, I visit Kmart to purchase a poster frame. There was one on sale and Unfortuntely I could not find anyone to assist me. There was also two other people waiting and no one came. I scanned the item but the price was not correct. I got on line so the cashier could scan it and after I explain the situation she seemed to be bothered. I notice she had the same attitude with the person in front of me. I continue to service desk and no one could help me. I asked for the manager and Thet looked at me ( the two young girls there) as if I had two heads. I also ask a man carrying boxes and his reply was he had to take the boxes somewhere else. I ask a pregnant worker for help and she i form me that her scanner was not working and would send another associate over to the frame dept. In the meantime,the gentleman and lady that were waiting were still there. We finally figured out the dilemma and was able to get what we wanted. On my way out I finally spoke to a manager,or he said he was and after explaining all that occurred he said he would speak to them. I very rarely go to Kmart in Arecibo, Puerto Rico because of the lax,uncaring and lousy attitudes of the workers. The island is literally bankrupt and instead of doing their jobs with respect and caring they are really a sad bunch. Unfortuntley,this is the opinion of many of my friends and people I have spoken too. “either shape Up or Ship Out.” I can’t wait for Burlington to open here because if sales are bad now at Kmart they will be sadder then. I honestly hope you will read this post and do something positive for this store.

  49. After reading all posts displayed here YOUR Store and your Ad People,Ypur Service are really in BAD SHAPE! I see your PROBLEMS are International,Sears is the same condition. The j Forefathers of Kmart much be turning in their GRAVES!,,,,,,,

  50. worng item shipped to me.i ordered item#011w005717378001 1.2cu.ft. countertop microwave/ez clean interior-stainless stell. instead i recived black color

  51. It is only tuesday and we only have 2 kmarts in our area. I was sooooooooooo excited to see the notebook deal in the ad this week…my oldest daughter is in juniors and her leggings are on sale too. THEN we went to our usual kmart and NOTHING! I understand that it is first come, first serve…but why would there only be 2 little shelves for them? I only have this issue with your stores. When we ask, people just say that they must be out…really? If they don’t have enough, then shame on you for not supplying it! I get that it is to bait people to come in but at least have enough to keep them there! Thank you amd have a great day!
    P.S. I would like them to offer that deal for when you fill those notebooks even though you probably don’t give rainchecks!

  52. I used to work for kmart in Boston ma Somerville store for a month theb I quit! The store is always hot there is no such thing as customer service and the percent thing on the cashier is annoying! I applied for shoe position next thing you know I am on cashier I am in the garden department I am in intimates like really they treat you like crap and want you to bust your butt for$8 00 yeah right the only good thing was getting paid every week out of all my retail jobs kmart is the worst!

  53. Kmart’s stupid ( Rap ) commercials make me want to throw up in my mouth. How distasteful, is that the best you can come up with. If that is supposed to make me want to shop there it is havin the opposite effect x100.

  54. I have never been pleased with the customer service at K-Mart. There never seems to be enough checkout lines open, cashiers have no idea how to resolve problems on their own, the SYWR points system & website are riddled with problems. I’ll give a few examples…
    I had been award $15.00 in SUPRISE POINTS. So, I went to my local K-Mart to use them. After I had carefully chosen my items, I went to checkout. When I tried to use my points, I was refused. I politely explained the situation to the cashier & then the manager that she called over just minutes laters. I even pulled up my email showing the proof of my award points. The manager thouroughly looked it over & told my cashier to call the K-Mart 1-800 number. The cashier explained the situation to the voice on the other end of the phone. Her advice was to re-ring the items. The cashier did just that, but to no avail. select mechanidise could be puchased with these points. I scoured the ad, looking for such a statement, and none was found.

  55. I ordered 6 shelf bras to be shipped to my home address and only recvd 2,when i called customer svc i was told i had to pu them up at the store,my order was not placed to pu they were suppose to be shipped to my home,talked to a guy named ash who was hard to understand and totally ignored what i was telling him..these charges are on my bill and of course i wont pay them i never recvd them,i dont drive anymore,your service sucks

  56. I am so disappointed in your company and I will not ever step foot in your store again! The last time I think it was in June when they had the double coupons going on I saw several customers doing several transactions and they had no problems, I stayed true to the 5 coupon rule and my friend with me they wouldn’t let her do 2 transactions, what is good for some should be good for all! Anyway I went today to do one transaction and I heard you had to spend 25.00 so I made sure I did. My husband bought a shirt that was I guess in the wrong rack because it rang up 11.95 instead of 4.00, so after waiting in line forever we had to go to the service desk and wait forever again. While I was waiting I was looking at the receipt I noticed my coupons didn’t double so I ask them why and they said I couldn’t use the shirt as part of the 25.00 what the heck is the big deal I spent my 25.00, so I said just give me my money back on everything, I wanted my coupons back, I used them to get Christmas gifts for my son and they said they can’t do that. Hey I pay for those coupons and I lost them, you are going to turn them in and get reimbursed for items I didn’t buy how is that fair? I could have used these coupons somewhere else, so I lost 9.00 and you make out! How many other customers get screwed like that! This store was in Belleview Florida!! There were some many customers complaining how busy they were and only 2 registers open! Things need to change at these stores!! I guess I will stick to Walmart!

  57. I am very disappointed in kmart
    I had put a few items on l away
    At the kmart store in Kentland
    This was a part of my Christmas shopping,
    I had went back to pick them up and they weren’t
    There anymore.
    They just could not find them. I found out that other people had the same problems.
    The store manager said she had found a few on the floor, and when will give me the difference of my money back.
    I will tell this to face book and every social media.
    I am very up set.

  58. Since you’re opening on Thanksgiving I’ve decided to boycotted your store and no shop there any more for Christmas. Thanksgivings a family day.

  59. THE WORST shopping experience of my life!!!! NEVER again will I darken their door. Rude, incompetent. Waited 2 hrs in line to spend almost $400.00…and only 3 people ahead of me…wow absolutely amazing how bad the Kmart in North Charleston SC is.

  60. Could not place an order online. Called Kmart customer service. I was on the phone for 50 min and the order was still never placed. She had no idea what she was doing. I had to tell her things she should have know-and not once but 3 times. Put me on hold 3 times to ask a supervisor for help.I had to repeat credit card info more than once. After 50 min finally asked if I could call back. UNBELIEVABLE. By the way same exact thing happened at Sears customer service. Simply awful reps.

  61. Had a very bad experience trying to pay off my online layaway!!!! What is the purpose of having Customer Service if they can’t help solve anything? Seriously if I am having an issue with the Website while I am trying to make a payment, then the Customer Service Representative should be able to help me. I shouldn’t have to wait 24 hours to make a payment. You have Customer Service to tell me that they can’t help me because they are not AUTHORIZED……WHAT SENSE DOES THAT MAKE?????? The Supervisor was very nice but still couldn’t help me. All they kept saying was we are not AUTHORIZED to take payments. I am so disappointed and I WILL NEVER DO LAYAWAY WITH KMART EVER AGAIN!!!!

  62. At your store in Norridge Il. Waited 17 minutes to check out. Three people in front of me in line. The check out process is far to lengthy. The clerk is required to ask if the person is a rewards member, then looks up the number by the customer’s phone number. Then after several other questions the person is finished. There is a pause while the slow computer works, and then punches out three different receipts that were many inches long. I can only make my displeasure known through my wallet. I will not shop at Kmart again.

  63. Who does your ad’s for television? I mean really a bunch of pregnant women and I mean pregnant dancing around is stupid! First it was the men shaking their balls to jingle bells that was disgusting and now this ! Can’t anyone come up with anything better than this !! Your advertisement people DO NOT know what they are doing !! Give me a job i assure you i can come up with something better than that crap!! And ps, my daughter had her last day to get her layaway out and she has 5 kids, she went to get it out the day it was due and the workers had put it back!!! Now that was messed up so guess what she went to WALMART and got her kids christmas, I see why you are loosing buisness, your employees do not care about nothing , i NEVER shop at kmart, prices to high, WALMART gets my business and always will and i am sure their are millions and millions of people that would agree !!! Get your advertisement team together KMART!!!

  64. Kmart has ruined Christmas for two kids. I placed an order online for two tablets on 12/21/2014 and paid for expedited shipping so that I would recieve it on12/23/2014. Well, when I tracked my order it showed that not only was it shipped via UPS ground but that it also will not be delivered until 12/30/2014. A full week after what was promised. Nothing is worse than looking into the eyes of two children, who hold no fault in this by the way, and telling them they will not be getting what was promised on this day. Especially when I did everything I was supposed to do to make it happen. To make matters worse today is my daughters birthday and having to speak with customer service for a nice chunk of my day took a lot out of me and we still had to celebrate, ugh. In these times every penny counts and wasting it is not an option. Oh, I forgot to mention that customer service wanted to reimburse my shipping fees which I would also not recieve until AFTER Christmas. WOW

  65. Kmart Secretary is the rudest human being and KMART SUcks when is comes to customer service. Their employees sounds angry and will not help resolve the solution for online payments. Sorry excuse for a company and should fire those so call un performing unprofessional employees. They hang up on you and they have a directive not to give out managment numbers.

  66. We drove hour and a half to get to jonesboro ar store, picked out 2 pair basic edition womens jeans, sign said 19.00 were 7.99.took them to cheacout, girl said they were not on sale, and we were the second customer today with the same problem.We went back to jean display, low and behold, the sign was gone.It probably last weeks sign no one took it down, they should have honored the sale, it was there no one did there job.

  67. Worse service ever in store in over the phone, will make a report to BBB and the local news, not to mention upper management failed to contact me. Everything has been recorded and I have witnesses, it’s very sad, every Kmart should be shut down.

  68. I was very pleased with the service I received at KMart Store in Clifton Heights, PA. Sharon and Francis were top notch! Sharon went above and beyond the call of service and I will cerainly shop more often at Kmart b/c of my great experience with these 2 employees.
    Kudos to you both Sharon and Francis. Thank you. Terri

  69. Having a hard time reaching someone from customer service. I keep asking for customer service and I am hung up on. I dont act rude or nasty. I just would like my concern addressed. Thank you. If someone would like to help me.

  70. I was shopping at the Kmart in Chesterton Indiana I would shop regularly I had to quit the store managment and customer service reps are the worst smart mouths and try to buy an oil filter i asked for the book well the cover of it was laying on a bottom shelf asked manager for anew one his response oh its been gone for weeks someone must hve stolen it i said really you knew this two weeks how do you sell oil ? Then none of the items are ever marked properly it is like bait and switch i got ripped off and no wonder your businesses are doing bad I WILL NOT GO BACK TO THAT STORE unless i get what ive been robbed of sorry kmart u suck

  71. I was never treated so badly by any retail store as I was treated tonight. I went in to buy paint and rubber bands. I was looking to find the items I was looking for when one person came up and said We Are Closing Get Out! I said I only need 2 items then another person came up and said we are closed get out I said To him if you could do your job and tell me where the things I needed were No I get again Get Out we are closed! I left that store walked across the parking lot got in my car looked at the time and it was 5 min. Past 6pm. I have been in retail for 30 years and wow you must not need any customers. Gt Barrington Ma. Store location. I will Never step foot in that store for anything. I will give my business to someone also if this is how you make Customer Service!!! Truly Disappointed

  72. I will not step foot in your store again and if anyone asks me I will tell them what I think of K Mart in Gt. Barrington Ma.

  73. I am informing you that I will no longer shop at Kmart (3 min. from my house) do to your return policy which is outrageous. No credit even with receipt 5 days over 30 day policy. I no longer will shop for my grandchildren or my home. Do not like getting stuck with unwanted items or wrong sizes

  74. I placed 2 online orders for layaway on 10-10-2015 and received an email on 10-13-2015 that my order (955115372) was cancelled. I opened an online chat with Lance and he wasnt much help because he couldnt tell me why my order was cancelled and that I would have to create another order. I asked him why couldnt the order be re-instated for the same items, he told me because a new layaway contract has to be created once the order has been cancelled. I explained to him over and over again that I did not cancel the order and wanted to know what happened to my order. He was no help and I was tired of going back and forth with him. I am highly upset. So being that the order is for my kids Christmas gifts, I went ahead and placed another order. Then on 10-14-2015 I received another email stating that my other order (955128842) was cancelled. I called and rep Marie (ID 475350) advised me that it was a system error on Kmarts behalf and she apologized and advised me that I needed to create another order. I told her she needed to figure out how to recreate my order because it was a mistake on their end and not mine. She placed me on several holds trying to figure out how she can help me or not. Marie also advised me that some of the items I selected are no longer available. I was furious because the items were available on saturday when I placed my order so because your stupid system cancelled my order I can’t get the items I paid for??? Unacceptable!!!!!! By that time I had been on the phone with her for 30 minutes. I asked her for a supervisor because this was unacceptable and I was not going for it. You can’t just treat people any kind of way expecially when they are spending their hard earned money at your establishment. I was transferred to supervisor Felix (ID 147843), and he got on the phone and asked me what the issue was so I had to explain the entire scenerio all over again. He apologized and then advised me that unfortunately another layaway contract needed to be created online and there was nothing they could do. I told him he needs to figure out how to help me because this is something that was caused by Kmarts system error. He placed me on hold for about 2-3 minutes and then came back on the phone and offered me a $10 gift card. I was outraged… want to give me $10 to shut me up because your company screwed up??? No sir. Then he offered me a $20 gift card and I told him to keep it because I felt insulted that he would offer me $20 for all the trouble I was put through because there was a system error on KMARTS side and not mine. I spent almost an hour on the phone for nothing and I want answers. My orders were cancelled because of YOUR SYSTEM ERROR and now some of the items I selected on saturday are no longer available. Why can’t my order be re-instated when it was your own fault??? A $20 gift card will not shut me up and make the situation disappear. I want more order fulfilled because I sat online for almost 3 hours picking out things for my kids for you to say its nothing you can do because of YOUR system problems.

  75. I was shopping at the Pleasant Hills, PA store. STORE #9438. I was attempting to use my surprise points to make a purchase, I had a problem. I went back to get something that would qualify for the purchase. I was standing in line, customer ahead of me was very slow in checking out.Decided to write check at last minute. Forgot to sign check. (the usual problems you deal with everyday) Joan the store manager noticed, and took me over to ring my purchase at the service desk. I was not aggravated or showing any dissatisfaction. I thought that was so kind of her to stop what she was doing to come over to make sure I didn’t have a problem this time. I was very appreciative. Joan should be commended. I have been shopping at this Kmart for years. I have never been impressed with any of the employees in all these years. I hope you give Joan a pat on the back, she really deserves it.

  76. I had a horrible experience with a cashier at the Rio Grande, NJ KMart to the point I had to call the Manager to discuss her performance, her attitude and the derogatory remarks she make to me. The store Manager Nick was called and I must say he apologized profusely and said her would pull her off the register and reprimand her. He then offer me 20,000 (or 20.00) in reward credits and and asked for me Shop you Way card . I have been a VVIP with Sears for quite some time and in fact just this March spent 6,000 on appliances! I took him for his word that this would be done. To my eval this was NOT, after 2 1/2 weeks I called him and questioned him again with the apologies , he asked for my Shop your Way card # again and said he would do it immediately! Well here we are a week later and nothing. How can you expect your employees to perform to the best of their ability when the MANAGERS DO NOT. Done with KMart and Sears ! This experience has make me completely avoid your brand!

  77. Sir/Mam

    Kmart (Normandy Blvd, Jacksonville Florida) I want to canceling my order. I want a full refund and we are just going to move our shopping to Walmart.
    I have tried three times to get my pickup this week. Yesterday it appears they closed the layaway early. Today, I showed up at 7:25.
    At 8:05 they announced they announced lay-a-way was closed. The line never moved forward in 35 minutes. A member of management was called to lay-a-way. The young man came by and seemed aggravated he needed to answer a question. When he was done answering the cashier’s question he up and left. I asked him if he could help out with the line and he said no. I asked him if I could cancel my order at customer service, he said no, I would have to wait in the line to get my merchandise or cancel the order, but no one else could help me.

    My wife loves to shop on line at kmart, but every time we have to pick an item up at the store, we have issues. Since the manager at Normandy obviously doesn’t want our business I am just going to have to force my wife to shop at either Amazon or Walmart.

    Please confirm that our order has been canceled and the money refunded to our credit card. I will be contacting them tomorrow to dispute the charges since I never received the merchandise.

  78. Re: Kmart -Freedom Blvd., Watsonville Ca. I have visited the store for many years and they are consistantly out of stock on motor oil that is on sale. It will only reappear when the sale is over. Customer service at the store said the delivery truck misses the deliveries. I dont believe it and my guess is it is a management problem.

  79. I shop a lot at the store #4245 at 8245 N Florida Ave in Tampa, Florida. I buy VHS blank video tapes both in 6 pack 6 hour packs and 4 pack 8 hour packs. Recently they are no longer being stocked. Can you help me so I don’t have to buy them on the internet? Thank you

  80. YES, I bought a deep about two years ago and the lady that sold me that deep fryer, she sold me one that someone have brought back to the store and its was not the one I had put on layaway and I like your law away plan, YOU suppose to get the original one, not exchange AND put ANOTHER in its place AND IT was all open AND its was all stratch UP , I was WONDERING what was taking so long to BRING My deepfryer, Believe I do like your law away plan. Thank-YOU For your concern!

  81. If you have never seen a store so dark and nasty, go to Skibo store in Fayetteville Nc. The Staff is horrible! Lines are always long..average checkout time is 20 minutes….and they almost always screw something up. Nobody knows the policy and that’s sad…I’m a customer and I have to tell them the policy. Now it’s superdoubles and they are telling folk to either choose superdoubles or 10/25 Kmart q…Hopefully Sears will go bankrupt soon, and shut this place down. I’m fed up !

  82. Yes I received my jeans I ordered and the two modern skinny size 8 San Juan are petites. I did not order petites. I ordered women’s size8 med. you guys sent the wrong ones. So now I have to send them back they will be to short. That’s why I hate ordering on line. You need to look at my order it’s your fault.

  83. Rx is not reliable! States they do not have order for me. Refill called in several days back. I asked if they received orders and was told they have not had time to check orders called or faxed in, because they are swamped. I was told she would try to call back later when she might have time to check. No call back! This happens all the time. Doctor’s office state they called it in ,but Kmart RX #7161 state they can not find it. This happens very frequently! I need my meds for my seizures. They also fail to call Dr’s office for refills when needed. Are they that under staffed?

  84. MotoTec Gas Pocket Bike – bad bad, faulty product. Never purchase for your kids, too much to go wrong. Chain broke after 28 days of riding and no repair insight. This is the worse kids motor bike I have ever purchased. Kmart should be liable for return or repairs. Help help

  85. Kmart in Marshall michigan is a joke tried to buy shopkins toys that were clearly priced at 2.96$ but rang up 3.29$ cashier (Brooke) called layaway for help we waited and then she told my daughter and I.they were in the wrong spot but she was told to.sell them to us .they were not in the wrong spot she just had to say something.My daughter tried to buy a bag of Halloween candy half price she said no because it had no Halloween decoration on it so it was not half none of the half price display had any distinctive markings.They probably screwed a lot of people with.that one. I told my daughter let’s just pay 3.29$ for the toys and leave she’s said no to much attitude was projected our way when we did nothing wrong. Thank s Julie don’t shop there much and will not again

  86. I am certain no one at K-Mart reads these as they have made it obvious they do not care anything whatsoever about customer service! I ordered three items, boots, necklace and scarf, and paid extra shipping so I would receive in time for daughter’s bday. I rec’d the scarf and necklace, no boots, but order shows completed as if all three shipped. POD shows delivered but it was not. My husband is home all day and we live very rural, no neighbors, so no chance of theft. On top of this, they charged my debit card twice, once as Kmart and again as Sears!!! I called the customer service number and spoke with “Hannah”, who put me on hold for 13 minutes and never did come back to the phone!!! I will never…ever…ever…purchase as much as a pack of chewing gum from K-Mart again…no wonder all your stores are closing. Good luck with that blue light special!!!

  87. I had a major error with my first ever on-line order with K-mart. When I called Customer Service, I get an off-shore poor English speaking lady. I hung up!!! I will not ever buy from Kmart again as they send our jobs offshore and pocket the savings. Kmart is un-American and should be put out of business.

  88. Yes concern stroe store number 3946 cashier.Dalton I purchase items from your store return they didn’t want want take back.I had my cashier told me take two days money back on my card.two days turn eight still not on my card.I call debit express bank they said see nowhere purchase item k Mart 11-4-2015 that when purchased item.she told you better check in that something going on.they had some kind way took purchase item system.because bank said see nowhere purchase item from.she said they going vesgate in it see going on .call next morning told manager.tell me store take curtain dibt card.I use my card area store never had that problem .finally told me come pick money up.why was on manager. at 9:12am call come from store another call come in k Mart store 9:12am unknown nov18 wed at 00:0027?I believe cashier got phone number some kind way .he violate my Wright.y’all don’t going to call me pain hurt get my money back .

  89. When pick my money up had in small k Mart bag.they give no receipt that purchase me money back still have receipt they took return receipt gave me receipt gave money back.

  90. I currently have a fire place for $169.00 on layaway at kmart in bear delaware
    The fireplace was on one sale for $149.00 on Sunday November 22, 2015. Per your employees I could not have an adjustment for the sale price nor could I use a $5.00 coupon I have for your store.
    I was stuck with the higher price due to your system according to your employees

    A cancellation met paying a $15.00 fee

    I am very disappointed that I was treated with too bad attitude when I am spending over $300.00 and could not use a valid $5.00
    Or get the lower price.
    My only option is to pay for the merchandise and return them the same day.

    Unsatisfied and was ripped

  91. Will never set foot in the Dixie Highway Waterford MI store again. 40+ year customer lost over an unopened box of diapers and a rude “customer service” rep. who also sported a name tag identifying her as a supervisor. I purchased two boxes of diapers in early October in what I thought were the same size. After using one box and going to use the second discovered that they were the wrong size. This particular store is an unorganized mess all the time and never have what you go in for. Although it was my fault for not checking the size on both boxes, if they had been stocked and organized properly I would have no reason to make sure that one box was a three and the other a two as they were picked up from the same pile. After standing in line for quite a while and after two customers who were not there when I walked in were assisted (i was standing at the wrong end of the service desk, where I have stood numerous times in the past 40 years ) the employee at the service desk looked at my receipt and abruptly informed me that she could not be of help to me as my purchase was made over 30 days ago. I explained that I just wanted to exchange one box for another and her response was “I don’t know what to tell you, your purchase was made over 30 days ago and I can’t help you period!” I have personally stood in line at this service desk in this store and witnessed people have their requests honored with no receipt whatsoever. I understand policy and all but an unopened box of diapers could have been exchanged with no harm to anybody. And if K Mart honored their customers as they claim to, the $270 purchase that I came in to K Mart to make would not have been made at another store. They are obviously hurting as evidenced by Waterford Dixie Highway store, you could shoot a cannon ball thru there and not hit anyone. I would think a simple even exchange of something like an unopened box of diapers to keep a longstanding customer would not be too much to ask. Or training their employees to be polite and cordial to customers even if they can’t help them. I will donate the box of diapers to our local shelter but will never shop at K Mart again.

  92. I went in a Kmart Store to pick up my Layaway. I ask for a Price Adjustment and I was unable to get one. In order for me to get it, I had to go to customers service desk and return all my items then they had to be put back into stock, then on the shelves and then I could get it. Now if I would have known this I wouldn’t have placed a Layaway there. Never have I heard of search. This is outrageous. NEVER AGAIN WILL I LAYAWAY THERE. When People Layaway they need to be AWARE OF THESE POLICIES. Symanda Griffin

    • I am a frequent shopper at Kmart but lately I’ve been really disappointed, especially with my online experience. First, I downloaded your Kmart app and was supposed to get $5 in points, which I NEVER received. Then I got notification that I had 2 “surprise” points which expired 12-2 but when I went to use them on 12-2 (thinking like a normal coupon, I had until midnight on 12-2 before they expired), there was no mention of these points at all. Also, I put 3 things in layaway online, which all said in stock when I ordered them, and paid the $10 down. That same day, I received notification that my layaway was cancelled, without any particular reason, yet my $10 down payment still came out of my account. Also, the fact that you do not allow the use of bonus points for layaway is unreasonable as I am still paying full price for the items, why should I be denied the points that I earned. I hope you get it together.

      • I’m not sure how I get my comment under someone else’s but feel free to delete the reply because I re-posted it. Maybe if you had an actual email address to reach your customer service dept, I could contact you directly instead of getting mixed in with random complaints from all over the country.

  93. A cashier in lay away told me that I couldn’t layaway an item if it is on clearance. Therefore I went to another Kmart and they told me I could. I called back to that store and they told me it at the cashier’s discretion…..what? So the cashier can pick and choose who can layaway clearance items to? Wow….
    I have been a shop your way customer for over five years….they have lost a customer. When I called corporate, I got the run around.

  94. I was surfing the Web ans saw you had a rotating christmas tree stand on sale for $25.19 (reg $39.99) and it said the Smyrna tennessee store had 5 in stock…so I traveled from Lebanon area (17 miles one way) to purchase it. When It rang up ..came at reg price so I showed cashier ( who was nice) the price I found on the Internet and she called someone for an override . That person who was very short with me told me that’s a online price ONLY (Not very well posted that I can only purchase there)that I had to order and pay ONLINE and travel back to the store in 3 to 7 days to purchase the EXACT item I had in front of me. 1st I do not shop with my card online and asked if there was a way to get it there and was rudely brushed off… Its no wonder kmart is so abandoned when yiu pull up. Poor attitudes and I am extremely disappointed and you have lost a sale cause I will not return for it or order online! I had just purchased over $65 in lights 2 days prior I’m gonna return them tomorrow. Guess I’m shopping elaewhere. Even Big Lots has better ethics and they are a overstock retail store!

  95. I am finished with ever shopping at Kmart. I have torn up my card and will never darken the door again. I have tried three times to shop on line, this time for your Cyber Monday deals—NONE OF WHICH WERE REAL. IT’S ALL BAIT AND SWITCH. I am going to shop Walmart, Target, anyone who actually HAS WHAT THEY ADVERTISE. THAT’S NOT NOT NOT KMART. I am finished with you.

  96. I tried the pick up on store option after ordering online. The door greeter was polite and directed me to the registers since the customer service line was quite long. The cashier was less than helpful. She passed my order along to someone who never got it. I waiting over an hour along with four other people waiting for their orders as well with no resolve. This is by far the worst experience I have had.

  97. I am a frequent shopper at Kmart but lately I’ve been really disappointed, especially with my online experience. First, I downloaded your Kmart app and was supposed to get $5 in points, which I NEVER received. Then I got notification that I had 2 “surprise” points which expired 12-2 but when I went to use them on 12-2 (thinking like a normal coupon, I had until midnight on 12-2 before they expired), there was no mention of these points at all. Also, I put 3 things in layaway online, which all said in stock when I ordered them, and paid the $10 down. That same day, I received notification that my layaway was cancelled, without any particular reason, yet my $10 down payment still came out of my account. Also, the fact that you do not allow the use of bonus points for layaway is unreasonable as I am still paying full price for the items, why should I be denied the points that I earned. I hope you get it together.

  98. I am a former financial adviser and producer, retired after 30 years. I have been a Sears, Kmart shopper for 45 years. A former Sears employee through High School and College. I have seen growth and decline of Kmart and Sears. I will not go into my thoughts about it. But , below is an experience from 12/2/2015 Donald Iarussi

    It is Sad that I am giving Kmart this review, I have been a dedicated Kmart/Sears shopper for 40 years. This Kmart was horrible yesterday. I went to Kmart to shop and to pick up a pizza to eat at lil Caesars restaurant in the store. My wife also had to pick up a prescription. They make over $1000 a month on our prescriptions. While she waited for the Pizza , which on this day took longer than usual and we saw an employee eat cheese off the pizza before putting one in the oven. (gross and illegal) I went to pay for a fw items I purchased and was literally on line for over a 1/2 hour. They closed the first register because the credit card terminal was not working and they had to reboot the register. I and others went to 2nd register line and that terminal did not work. When I complained that the register on the first line was now working and I wanted to go back to be rang up there. We were told we would have to go to the back of the end of line. I did not wanna do that so he said I would be rang up at customer service. So now disabled me has to take my stuff to customer service and they were too busy to ring it up. The Assistant Manager of the front end actually got frustrated with me and told me to leave. i was bringing negativity to the store. I asked for the store manager and a disgruntled employee told me his name was (Tom Munchkin) It doesn’t matter that his last name wasn’t “Munchkin”. He never came over anyways. So by now my family had the pizza, ate the pizza and was ready to leave . I had to go over to a 4th register to finally get rang up. I briefly talked to the store manager and he told me that the registers had problems and it was not their fault. (What?-Is it my fault) Funny, how myself and another olive colored skinned person were treated worse than anyone else. I will now transfer all my prescriptions to “Rosauers” and will trash my rewards card. No wonder Kmart is having problems keeping customers. I gave you 40 years worth of chances! You are lucky if I do not sue!

    Don Iarussi MFA

  99. 12-8-2015 8:15pm Called Kmart store @ 314-487-3434
    Still on hold for 1:32:25 and counting for a price check on my receipt. Put the phone on speaker, ate dinner, did the dishes, made lunches for work, checked emails, paid bills, read news online and now writing this email to Kmart the worst store ever on Lemay Ferry Road in South St. Louis County.

    White female answered the phone asked for a check on item on my receipt that I thought was different on my receipt then what the shelf tag said, she said ok just a moment and put me on hold for 20 min. then a young male with a thick foreign accent answered told him the same thing he said “ahhh yes ok diet snapple yes price yes ok one moment” back on hold and counting no one ever came back on, still on hold. They finally picked up and hung up on me at 10:35pm after 2:15:45 sec. I have the call documented on my mobile phone.

    I think the employees were laughing seeing how long I would stay on the line and all I did was put it on speaker phone and continued with my evening until they hung up after 2 Hours 15 minutes and 45 seconds!

  100. Whilst going up the escalator at the Essex Green Kmart in nj, an old lady with a walking stick fell backwards on top of me and my daughter and we fell down the escalator. I hurt my back but my daughter of 6, badly her her leg. We filled out a complaint form but in general the service was shocking. People with canes should not be allowed on escalators. It is a recipe for disaster. This lady was over 350lbs! I have photos of my daughters leg that I can send you.

  101. Called in to check on the status of my layaway order, found out my order was cancelled but the online account did not reflect that. Was on the phone for over two hours and spoke to the supervisor . All of the associates were extremely rude and unwillingly to help. The call ended with the so called supervisor hanging up on me saying there is nothing else she could do. What type of service is this? I want to be given something for being treated so rudely and would like the items I was going to purchase but were cancelled without me not knowing. This was extremely bad customer service and I would hope that a company who is struggling to be more like the targets and walmarts would treat their customers much better. I expect someone to reach out.

  102. Hello

    Please help me save my kids Christmas! I have been in the hospital for the past 2 weeks and I have a layaway at your store in Saint Louis MO at the Saint Charles Rock rd. store. I called the store and explain the reason why I could not come in and make my payment or have someone to come in for me. It was stated to me that there is nothing that they can do for me. I have pick special things for my girls that cannot be replaced. If you could please please help me have them to hold my layaway until I get out of the hospital that will make my Christmas for my girls.

    Thank you for your help!

    Sarah Martin

  103. Kmart ha’s sorry attitude and was told to shop at Walmart everything we try to buy was not in it propper place so price didn’t match

  104. WHY is it so HARD to get my PIN #? You call… and it said to Text. I text it sends back my Cell # is not on file…. I know that. Wonder if I can TEXT from my home phone. Logged in…. nothing to show my PIN.

  105. I order 2 of the bunk beds for 152.99 each and only got one set and this have really upset me because I got them for my grandkids for Christmas so I will send them back and get my money back sorry but y’all on line sev suck

  106. I need to know an email address where i can write about an issue that has me highly upset..regards to lay a way and coupons.. I have wrote 3 different found emails and one say opps the other 2 no response..
    Unhappy customer

  107. I purchased a iron and I just received a used and damaged product. The iron is filled to the top with some sort of liquid which I am hoping is water! The liquid spilled on me when I opened the box and now I am terrified that the liquid may not be water! The bottom of the iron is damaged as well. It’s obviously a used iron that they decided to ship to me. I purchased the iron as a Christmas present for my mom, and now she will go without a present from me due to your company’s lack of customer satisfaction. For such a large corporation, it’s shameful that you don’t have a quality control in place to ensure customer satisfaction. When I called the number on the invoice I got someone named Louise who can barely speak English who told me I have to wait 48 hours before a case can be activated to start the process. How do I tell my mom-an old lady that I don’t have a Christmas present for her because KMART your company sent me a USED iron?

    I need another one drop ship to me by Christmas Eve.

  108. So sorry you closed elston store the whole neighborhood went there havent been to kmart since. Harlem irving traffic is always a nightmare and addison store awful I miss kmart very much and sad to have it not viable anymore wish you the best

  109. I received a jacket for Christmas that still has the Kmart tag on it. I was told because it was on clearance I could only get 1 cent for it. That is not fare! It was a gift. I had know idea this was the policy. The item was purchased in Northern CA, I live in Lewiston ID. The jacket does not fit. I would have settled for credit!
    131 orders placed in
    past 6 months on Amazon. I have a choice.
    Please reconsider. & The customer Service person at the Lewiston ID (8AM) Jan 4th was very haughty and rude about the whole process. The purchase was only about $30.00!
    Thank you.
    Sarah Ganskie

  110. Sd cards were on sale. A San disc 32 gb card had a 14.99 sign on it. Took it and other things to checkout. Price came out 39.99. Told gal there was a sign 14.99. I walked back to the dept ( very pathetic) talked to a lady working their and we looked at the 14.99 sign and she pulled it off and said that sign doesn’t belong their. They wouldn’t sell it to me. Managers were almost nice but basically accused me of lying. I told them to go see the lady that pulled the sign down and talk to her, which they did not. If you ever looked at my surveys you will see I always complain about items not being priced or wrong prices or priced for other items.

    I told them about a box of nails with a 2.99 sign in front of it a few weeks ago which was wrong went back in and no one changed that sign. Asked them one time why no prices on your fans. No answer and never fixed. I’m done with Kmarts. I’m probably the most honest person they will ever meet. One more thing, seen 2 young men stealing items and putting them in knapsack. Told an employee then watched the them walk out with their items a few minutes later. looking fans again pulled one out to see if I could find a price (DIDN’T) and wrappers of different products took them to the front desk and they said that happens all the time.

  111. I went to the Limestone store in Wilmington DE during a weekday. Needed help seeing if a particular vacuum was in stock. Rang for customer service 4 times as not a single employee could be found. Ended up waiting almost 30 minutes before finally leaving. Worst customer service ever. And the checkout lines are EXTREMELY slow!

  112. I have a rain check issued 1-13-2016 good until 2-12-2016 for fifteen boxes of Kellogg’s 18.7 oz Raisin Bran. I have visit four Kmart stores in the area everyday since the 13 of Jan. and no one has them and it appears that there is no intention of getting this size box.

    What good is a rain check when it appears it will not be filled?

    What do you suggest I do to get this rain check filled prior to 2-12-2016?

    I shop Kmart regularly. This rain check was issued by store 4481 in Plymouth Michigan.

  113. Your Sebring Fl. store surly wants to close. My wife and I tried to buy something at the jewelry counter but after 30 minutes and asking 4 associates 2 of whom were on the computer in the jewelry department for some help on your locked up high end product. We had to walk out with our money in our pocket instead of yours. I am very happy I do not have stock in your company. If I did I would be trading it first thing Monday morning. The sad thing is you use to be a quality store. We are the kind of customer you want. So sad. I suggest you all look for jobs in a different field because you are all in the wrong line of work.

  114. Just left Kmart in pleasant hills pa it was a sale on big back pampers from 42count to 112count the sale is up march 5 and the head supervisor wouldn’t let me get tha diapers it was a 76 count pack of diapers tha night manager was very rude could someone at corporate please give me a email bac I’m a valued Kmart customer and this Kmart I always have a problem with it

  115. I just visited your Pikeville Ky Kmart store as I pass through once a week , and it’s the close store I can go to. Well I went to your website looking to get the Amazon firestick, then I saw it said Pineville had 4, so I said I would just drop in and get 2 of them since they were in stock instead of doing pickup. Well I got there and only found 1 of the 4 it said available, I rechecked online on my phone as I stood there and it said 4 available for pickup today. Well I grabbed the one and went to the front and asked about the other 3, they said they didn’t have any, well I said ok thats fine as I would pick one up next time through, well I go to check out and no one could get the fire stick out of the security box, 4 people tried, I sit there for 30 mins almost with people in line huffing and puffing. I finally said just forget it I’ll order it online somewhere or something , paid for my other items I had, and left without the 2 firesticks that I went to get in the first place. I am so disappointed and this event has got me turning away from anymore purchases with the kmart company. I really wanted the 2 firesticks. I contacted kmart via Facebook to and all I was told was sorry we will pass it along to the team to change it nothing more, awesome service there, wow really lol.

    Timothy Hudson

  116. I went to kmart purchased a 240.56 item computer froze while receipt was printing was told the transaction was voided that they had to redo it I asked if I do won’t I be charge twice answer was no so I did well the next day checked bank sure enough I was charged twice I took in proof from bank that I was charge twice it was a recent copy of posted transactions they stated was not good enough okay I asked what to you need they stated a bank statement okay went to bank to get copy of statement took it back they stated nope that isn’t good of enough say what they said they needed the one I get in mail I said this is a copy that I will be getting in mailed well sorry no refund today we need the one you get in the mail I state this is it a copy sorry come back when you get the orinal in mail really was so mad I left I feel I had plenty of poof

  117. I need help! My order is all messed up. I don’t know if I have all the items delivered. I need to make a return.

  118. Tried to exchange an outfit that was given to me as a gift from a family member on another state. Cloths still had Kmart tag on them. I knew I would most likely only get what system said they were worth,buy nope service desk and manager refused to exchange with out a reciept or rewards card they were purchased from! What ever happened to satisfying the customer ? Planned to buy other things that day too but after the agervation of trying to exchange why bother!

  119. Seriously disgusted at the lady at the service desk in the Springboro Kmart. I pointed out a teen who had her jacket up, rubbing her boobs on display boxes and she just brushed it off. That is beyond wrong. I can give you the location and times to review the security cameras and see she did nothing to correct the situation. You don’t just ignore that!

  120. How do I get the date when K Mart is having double manufacturer coupon week?The date on internet said it was this week and when I called my local store in Wayne, NJ. it was not this week.

  121. Dear Sirs;
    Are you EVER going to get a working scooter in the KMart in Conway, S.C?
    A month ago I went and the scooter was taken, I waited 1/2 hr ,then couldn’t stand any longer,even leaning on the counter, the following week it had not been plugged in, last week they said it was broke and had been taken out. Yesterday, I went over hoping to get a bedspread [Jackie Smith] , throw rugs and some plants but alas no scooter, I tried to make it to the linens but my legs wouldn’t let me–Sorry. No wonder this KMart always looks like it is going out of business, to get around the store everyone has to go several blocks farther to Walmart!!
    Charlotte Rice Conway ,S.C.

  122. Hello I went to a Kmart store in Tampa on Florida Ave to cash a payroll check and they turned me away saying that they only cash $500.00 according to the website payroll checks can be cashed up to $2000.00 for reward members for $1.00 unfortunately that’s not what they said its wrong I am very in happy at this time right now cause it just ruined my plans to go out of town for the weekend this needs to be fixed with this location

  123. Very upset took 1/2 hour ride to kmart in Quakertown pa that’s going out of business.
    A Kenmore freezer was advertised at 159 at the check out the price would not be honored. I retrieved the written sign that stated the advertised price and even after I showed it to the manager they wouldn’t honor the price.

    Very dissatisfied custmer

  124. Went to Kmart on L street in Omaha and returned the product purchased on line to the customer service desk. I did this days ago and still have not seen credit on the charge.

    I called customer service and spoke with Vic several times. I just heard that it will be there, but that has not happened. I will NEVER order on-line again.

    Vic gave me terrible customer service. He was very rude each and every time I spoke with him. He should not be working in customer service at all.

  125. I was in your concord nc store yesterday. I was trying to buy a propane grill. I asked the service desk to find someone to help me. I waited 20 minutes and no one came. It was 10:30 in the morning and the only register open was customer service desk. Very frustrating experience.

  126. I love the products and the prices at the Charlottesville Va Kmart, but the customer service is so terribly bad. The women at the service desk call you baby, honey, or sugar. I have complained and complained. Never gets better. Seems like they can only get the bottom of the barrel to work there. Job skills seem to be lacking. You don’t address customers as baby, sugar, sweety. Basic job skills. I don’t require to be called maam, but just not to addressed as if I their sexual partner.Its so gross to hear this. Its degrading to a lot of the people who go in. I talk about this all the time with friends who say they hate it too. Yet it never stops at the Charlottesville store.

  127. This is about your tulare .ca. Kmart store. I have been going to that store ever since you closed your Porterville .ca. Location over 20 years ago. If you would get better management better electronics dept and sporting good center I believe your store would be a lot better cut down on the clothes. Have you ever been in Wal-Mart just to see what are they doing that you could adapt to your store I mean comon take a look at your competition and fight back just don’t sit there and let them take u over. Sell guns in your sporting goods center. Open the tire and lube center if Wal-Mart can do this why can’t you you need to be one to five steps in front of them. Get better employees turn things around before its to late.
    Thank you for your time
    Roy Williams

  128. I went online and reserved 8 towels at the Wichita store. I then received an email telling me that they were ready for pick up. I went to the store and the employees said that didn’t have the towels reserved. I ended up spending 20 minutes dealing with your weird employees when I wanted to get in and out with my towels. So when someone reserves something, please have it reserved. It’s really irritating.

  129. it arrived quite fast, the box looked like it had been chewed by rats or something. By that time we tried tape in different ways in our tiny breakfast room, just wouldn’t work with window and door. I had a piece of paper with a 2″w x 1″ L, I called and representative would not not email me a label, I asked for the warehouse return and she gave me a address in Montana then the box came from luck in,Tx, the small label under item description had Illinois. could not find return address on website, I called the cust src line and 1st call it said said they weren’t accepting calls (at 2 pm ??). so Kym husband and I taped the box up took it to ups they cgd me $$112.12!!! to send back a 199.99. table. or return to store (which is 300 mi away.). only had to open box to get that small address not label. the rep I talked to was rude and gave me wrong address also said I had 28 days,website says 30 to return. so I hurried to get I to ship back. and now $112$$ to return. I have never had this much prob with any online order and believe me a pkg comes every other day ( we just move to new house. NEVER NEVER EVER, EVER DO BUY RECOMMEND KMART FOR ANYTHING. NO WONDER YOUR GOING OUT OF BUSINESS SOON. What a FAT mistake this was.

  130. You certainly do not make it easy for anyone to send you an email. Last night I went to my local K-mart store #3071 in Toms River, NJ with my husband to take advantage of a coupon we each loaded from our individual accounts onto our phones for the FREE Champion Breed Dog Treats 5.6 oz bag
    In-Store Only at Kmart. Coupon ends May 8, 2016 as advertised and promoted to my shop your way rewards account. We were careful to make sure we picked up the correct product and then we did a little more shopping for a few things we also needed. First my husband tried to check out with Franz and was told the coupon would use points. Husband argued that that is not how it works, that the coupon said the item was free and nothing about having to use points to get it. She continued to argue with him and he said that he did not want the item if his points would be used and she rather curtly told him “too late, I cannot do anything about it since I printed the receipt, you have to go to customer service to get a refund”. This was not acceptable! She ignored him and turned to ring my order while he continued to try and get satisfaction. I told him to just wait and I would go with him over to customer service when I was done. She scanned my coupon from my phone and then told me that I couldn’t use the coupon because it says not a valid coupon for this store. I told her that doesn’t say to use in particular stores on the coupon. At this point she ran off to get her boss Pat, who tried as much as possible to get the coupon through and then repeated that the register would not accept the coupon as it was invalid, then asked where I got the coupon from. So I explained how it was sent with other coupons to my SYW rewards account in my email. Pat then said she would have to get her boss. John, who I believe to be the store manager then appeared, took my phone, looked at the coupon and just said to give it to me. My husband at this point piped up about his being charged and John told pat to refund his money for the item. He then turned to us and said, “Going forward you need to know that not every coupon sent to you is to be accepted at every store (meaning K-mart). My husband and I are appalled that a half hour of our time was wasted trying to obtain the offer that was sent to our SYW account. There should have been a disclaimer on the coupon indicating which stores would honor it instead of a blanket coupon being sent to everyone’s accounts. Customer service certainly has gone way down since Sears took over the K-mart stores. It is because of things like this that we very infrequently patronize your store (s).

    A very unhappy customer

    See Details


    • Your customer service number leaves no where to address any issues!! I drove 25 miles this AM because Lufkin ,Tex advertised to DOUBLE (only 5) coupons with any 25.00 purchase. This is time consuming yet I enjoy getting a great deal. After shopping for 2 hours I started to ck out, but was informed that two of my (5) coupons were printed off the computer (offers manufactures give to encourage trying their products& for which I used my ink dn loaded a coupon bar printer required & time to print. So I cancelled that and returned with 4 other product &coupons from the paper that matched them. None of them doubled! I was there BECAUSE You PROMOTED this offer. I had 28.97 WORTH OF GOODS. tHE ?MANAGER ARGUED, FOR 15 MINIUTES THEN SAID I HAD NOT BOUGHT 25 AFTER C/OS WERE TAKEN OFF! Ridiculous SCRUINTIZED & TRIED TO CATCH ME OF SOME FRAUD Really 5 coupons?? He finally said I’ll take them off manually because I was irate by then I told him he could keep it and left. Wasted my time Raised my BP hurt my heart because He can’t read the ad Plainly states the Rules & I FOLLOWED them ! I love bargains I consider coupon & sale shopping an antidepressant BUT NOT Today!!

  131. I see way too many negative comments and I would just like to say I love Kmart and I am sad whenever they close down. I liked things the way they once were and I like the fact that most KMarts have personality to them. When in a Walmart or Target I find them to be very boring and alike. Hope you hang in there kMart!!

  132. The Kmart on Broadway Street in Knoxville, TN, is going out of business. I purchased an item there and was told all sales were final. So I said I didn’t want to purchase anything if I couldn’t bring it back and exchange for another size if I needed to. The Kmart employee informed me that I could take the merchandise to another Kmart in the Knoxville are and make an exchange. I said ok, purchased the item, needed to take it back because it didn’t fit (it was for my daughter who was not with me when I purchased it) and took it to Kmart in Halls to exchange the item only to be told by them that they could not take the merchandise because it no longer belonged to them (even though the Kmart tags were still on the merchandise). I was lied to by Kmart employees at the Broadway Street store and I called them back and asked them to please stop lying the customers by telling them they could purchase items from them and exchange them at another Kmart. I don’t like being lied to and I never will buy anything else at Kmart ever again! The customer service is NOT acceptable. I would like a refund please! Please contact me at the above email address as soon as possible. Thank you.

  133. WOW! I have a HUGE customer complaint- Shopping at Kmart in Auburn, CA last weekend I bought men’s Dickies shorts- price on sticker is $26.99 on sale for $19.99 but when I removed the actual sticker the original price was $17.96?? Really?? What the heck, total rip off and unfair price gouging. Wrong! Hope someone can contact me and I can show them a picture of the item in question. deserve an explanation.

  134. I purchased goods yesterday, as I was leaving the store I went over the receipt, 2 ladies tops, exactly the same, sign read, ‘50% off, but I was charged $2.00 more for one. I went to customer service & was told, sorry no returns, I than asked to speak with the manager, also co-manager & again was told, sorry no returns’. Why ? it may have been old stock & that made it different……CRAZY !

  135. I have been a customer 35 years and will never step in your store again. I am so displeased about your NEW return policy. I purchased a table top microwave oven for my daughter in law she Never opened the box as they were in the process of purchasing a new home. A few months went by and I found out the home they purchased came with a built in microwave. I tried to exchange the microwave for equal credit in the store and was told pretty much good luck I guess your stuck with it. Even though I no longer had a receipt the price was clearly marked on the box. I was so discouraged from EVER purchasing anything ever again because of your awful return policy. I will pass the word to my friends and family . Signed a once loyal customer

  136. I went to kmart 9657 yesterday to return a bathing suit top that I had purchased from the store. The customer service told me that they couldn’t refund me my money or give me a gift card because it was 2 days over 30 days. I ask to speak to the manager and he wouldn’t come up front and talk to me. I requested twice and the gentleman at the service desk said that Elwin Love said there was nothing he could do. Elwin Love refused to talk with me!! That is not very good customer service!! I had my receipt and wanted a refund or store credit to buy another bathing suit. I will not shop in a kmart store again!!!! Customer service from the manager of the store was terrible!!!!

  137. Your store in Kingsland, GA is awful to check out at. Your Cust Serv Rep Val at the desk is rude.. slow and always unhappy. Today I spent time choosing some gifts for the grandkids and after 15 min or more of run arounds at the register I left my cart and walked out. This is the third time in a row I have had such an awful experience at this store.

  138. I was at the New Kensington, PA Kmart on Father’s Day today and was disappointed in how I was treated by a cashier named Angel. I had a $4.00 off coupon which she said expired at 10:00 that morning. Says valid 6/17/16 thru 6/19/16. She would not even scan the coupon. When she handed me the receipt I noticed the bird seed I bought was not the sale price, she just said if you don’t want it take it to the front desk, Taylor was working and was very nice and said the coupon was valid and I could go back and use it but no thank you, wasn’t going back to lawn and garden and see the miserable cashier again, I just returned the seed which had sale price under the wrong seed. I don’t know if I will continue to shop at your store. I have been a loyal customer. Thank you

  139. I was in your Albuquerque Carlisle store (on Tuesday I believe) and I want to commend your associates for going out of their way to assist me. My back went out the week before and I was not going anywhere until I realized I needed bottled water. I hobbled into the store and a lady with graying brown hair got the bottles down from the top shelf for me. On my way out I got my basket stuck on an end cap. Another associate (dark haired lady) untangled my basket and took it to the register for me. She then called yet another associate named Kevin to load my bottles into my car. I wish I had his help at home, since unloading the car was extremely slow going. About half of the bottles went no father than the laundry room. LOL Thanks 🙂

  140. Hello, since 9pm i have been trying to place an order. The issue i’m having is the computer is charging me for two items when the items are bogo. Live chat was unavailable and unfortunately my voice is gone so i couldn’t contact anyone over the phone. Please help me. My order is for 2 sets of girl jeans (4), 2 skirts and 2 polo shirts. The jeans are 8.98 a piece. I’m supposed to ve charged for two but the system is charging me for four. The skirt is bogo as well as the polo shirt but the system won’t adjust the amount to display the correct amount. Please help. Thank you.

    Olivia and michelle

  141. I have been trying to place an order online for a bike that is on sale and apply my 25.00 in reward points and the order keeps getting rejected please help new order now. call or email asap

  142. I purchased a television on an online layaway. When the time came to pay it, I tried to pay it for THREE days before the due date. The KMart website for that does not work.
    I called customer service and asked if they could take the payment. They refused, saying that it is not permitted for them to take online credit card numbers.
    I asked if I could make the payment at a KMart store. The rep checked with his supervisor, then informed me that I could do so.
    I drove to the KMart store , a 30 mile round trip drive, only to be informed that I did not show up in their system. They told me to look at the KMart email and get the contract number.
    Ok, I did that, and drove back the next day – only to find out that the online layaways CAN NOT be paid in any other way but on the website.
    Then I got an email: Your layaway requires immediate action, it is past due. I tried AGAIN to pay on the website, unsuccessfully.
    Then I got another email: Your layaway has been cancelled due to non payment. I have not received my deposit back (of course).
    All in all? This is the BEST way ever, to make sure that you lose customers.
    I think it is Sears that is responsible, as KMart has always had good and efficient service. Shame on you.
    And yes, I will tell everyone I know how this was handled, and how it will be handled now, after the complaint.

  143. My wife and I visited our local K Mart in Polar Bluff Mo 63901 today 7-16-16 around 3:00 pm and shopped for about 45 minutes picking out items we wanted to put in layaway(around $150.00 worth), when finished shopping we went to the layaway dept. We rang bell several times and nobody came to help us. Finally we walked to front of store and in the courtesy area there were 2 workers and a manager standing talking. When we asked for help in layaway they all said we are busy but we will get somebody. They paged someone to layaway so we walked back to layaway and waited another 15 minutes before finally just leaving. This kind of service is unacceptable by today’s standards. Your business lost a considerable sale today and in the future as well. Just thought somebody above the local level may want to know how their business is being represented at the poplar bluff store. Thank you and have a good day. Had this been the first issue at this store I wouldn’t have bothered with a complaint but this is becoming routine when we patronize your store.

  144. My father lives in Lynchburg, VA and he mailed a package of school clothes and supplies to me for my grandson (to Hampton, VA); however, he purchased the wrong size pants. My grandson wears a size 7 and my father purchased a size 6 from the K-Mart in his area (Lynchburg, VA). Now, here’s the problem, my 83 year old father paid cash, did not mail the receipt to me and indicated he cannot locate the receipt, he does not recall what date the items were purchased, and does not have a shop my way reward account. I (here in Hampton, VA) would like to go to the K-Mart store in Tabb, VA to exchange the pants, I’m not asking for a refund or a return of monies. But according to Customer Service at the store, they stated they cannot do an exchange without a receipt (a new store policy). I think it’s crazy that they will not do an even exchange, so I can get the correct size pants before school start. Someone need to revisit the return policy.

  145. Hello’ my name is Connie and I was wondering how to go about asking for a donations. Our Food Pantry is planning to hold a church carnival for the children of the families we help every month with food. We are a very small church with limited funds. We would like to give away backpacks as door prizes.. So any help you can give , would be greatly appreciated. I can write a donation letter for tax purpose if you would need one . THANK YOU ahead of time, for taking the time to read this. Sincerely Your; Connie Barker

  146. I have been trying since mid October to return a broken highboy you delivered to me. I am constantly getting the run around. I have called your customer service , today will be the 8th time. I am sick of this…all this for a $59.00 return. I am going to make sure this goes on my social media page. I want something done. I have been waiting for 2 weeks for UPS to pick this up. You send me a broken product and I had to pay for it to be picked up and no one ever comes. Do I have to go small claims court for $59.00 plus a days pay and court costs you will have to pay. I have documentation and phone records, I am very angry now and feeling i have been ripped off. I am expecting the courtesy of a reply.

  147. Dear Kmart my name is Jeff Pitman, I was hoping that you could possibly assist my family for Christmas not for my wife and I but for our children. My wife was involved in a car accident and she was in a coma for ten days she is recovering very slowly but surely. We are struggling but we can most of our bills however with my wife being sick we cannot give our children really anything for Christmas. If you could please let me know if you could help or know anyone who could assist us we would be most grateful. If you could please let me know either way it would be most helpful.

    Jeff Pitman

  148. This is the second time I’ve written and have also called customer service to no avail. I tried to exchange tshirts I bought for my son but he lost weight and needed a smaller size. The tags were on the shirts but I was not allowed to exchange them. I did not want any money back or store credit. I just wanted a smaller size. The rude lady at customer service just pointed to a phone number on the sign above the counter. I called that (waited for 15 minutes) and fi
    tally talked to a foreign girl who said she would call the store and then hung up on me.
    I then tried to return a shirt with Christmas trees on it on Jan 4 that I had bought right before Christmas. It did not fit right so I wanted my money back. After the same rude lady called 3 supervisors to confirm it was a Christmas shirt, she said I could not return it since it was a “holiday” item. Again she pointed to the sign.
    I wrote about both incidents but did not receive a response. It is no wonder that Kmarts are going out of business. I just read where two stores in my area were closing. I will not be going back to Kmart. But I doubt if anyone cares.

  149. i bought my grandson a dress shirt at the end of jan. his birthday is in feb. i asked the young lady at the register if it didn’t fit, could i bring it back, she said yes as long as i had the receipt. we live an hour away, so its a little harder to get there when i work all week. anyway, i brought it back today, after waiting in line at the service desk, the lady who was working didn’t seem like she wanted to be there, not rude, just not much of a personality. she says, sorry i cant return this, its been over 30 days. seriously! i explained my situation to her, didn’t seem to care, so i left no a happy customer. yes, i will go back, just wont buy clothes as gifts anymore, as i don’t know when i can return it.

  150. I needed to return a cflothing item to Kmart in Rapid City, SD for my 90-year old mother who could not get out to return. Traveled 3 hours to get it and return it for her. Was told it was 3 days past the 30-days and couldn’t even do a store credit or refund. Item was brand new, all tags intact, still on original hangar and in original store bag, Nothing they could do. Was told a supervisor may be able to make an exception, but no supervisor on duty. Why not?

    Will definitely be going to competitor in future, as I have never had trouble returning anything there.

  151. I have been a very happy K-Mart Bohemia customer for many years. I specifically ordered some items online because I believed I could return them to the store and get a full return (or at least a store credit) since I had all my receipts. Wrong!!!! I have been trying to get a return label online through the Marketplace, but have not received a reply, Never again will I order online from K-mart! Since I have 12 grandchildren, I have shopped very often online, but now I cannot do so through K-Mart…I am very disappointed, I will continue to shop at K-Mart in Bohemia, NY because I have always been treated with courtesy and respect by their employees.

  152. On 6-5-17 I purchased a brunette Newberry doll at my Kmart in Show Low, AZ. Two weeks later I went back to Kmart to exchange the brunette doll for a blonde Newberry doll. Rather than return the brunette doll the clerk was busy so she just gave me the blonde doll. Today, 7-7-17, I went back to Kmart to return the blonde doll. Because the receipt was two days too old, the clerk was not able to refund my money or give me store credit. I am very upset because this is not my fault. The clerk was busy and didn’t want to take the time to do the refund on the first doll and a new purchase on the second doll. I asked if I could get store credit and she said “no.” How do I get my money back?

  153. On 12/9/2017 I purchased a Burger Rings at Kmart Kardinya. I live in a remote area, after fly back to home realize the best before date is 3 Sep 17. Can’t believe they sell out of date thing at normal price. I rang today, they ask me to return the item to store. Told them return ticket cost $2K to go back. The staff at Kmart Kardinya said they are unable to help. This is not my fault. I asked if I could get refund back for this small amount. I have photo for evidence and she said “no.” How do I get my money back?

  154. I’ve been trying to contact Kmart corporate office by email to file a complaint on the service I’ve received concerning my refund from a layaway which to date I haven’t received as of yet. This is horrific and I will be filing a complaint with the consumer hotline because there is no excuse for them not refunding me my money from a product they no longer carried and I wasn’t contacted concerning them cancelling my layaway until I made my last payment online. I want my refund and Kmart doesn’t have to ever worry about me shopping with them along with many other’s whom I will inform about how Kmart customer service department is a farce.


  156. Don’t ever bu\y a RCA Product or but it from KMART I purchased a 50 RCA TV last year because I was going to move and wanted everything new. I had it in storage never opened it I moved In July and Had the cable company come to turn on the cable in August. Took the TV out of the box and had the cable guy hook it up . I worked for two weeks and will now not power on. I have contacted RCA and have had no response. I have now contacted the Better Business Bureau. I paid a lot of money for this TV this absolutely ridiculous. model # LED50B45R unsure about date just moved and never open it until 8/14/17 It will not power on Sep 23 (10 days ago)to will not power on Sep 26 (7 days ago)to This is my third email my TV does not have any power will not power on I just staring using this TV on August 14 my next step is the better business bureau and consumer affair complaints 9:51 AM (9 minutes ago)to I am now sending this letter to the better business bureau I actually did not open this television box until August that is when I got cable Product_Or_Service: May 2017

  157. I placed an order online for a toy. I realized 20 minutes later is was the wrong one. I online chatted to cancel my order, they said they couldn’t cancel the order. I called customer service, talked with multiple people including the supervisor and no could cancel my online order all within a hour of purchase. They told me to send it back and once they receive it back in the warehouse then I will get my refund. The toy was being shipped as a gift to someone else. That was not going to work for me. I had dispute the payment with the credit card company. I would not recommend buying from Kmart online.

  158. I tried 3 times to get a job with the Sebring Fl. store to help with the closing of this store. There have been adds in the local paper that states ” NOW HIRING, FULL & PART TIME SEASONAL HELP, APPLY IN STORE OR ONLINE. ” The manager said she has no knowledge of the add when I spoke to her in person with the newspaper in hand on 11/27/2017. I’m 63 and I believe that there is an age DISCRIMINATION ISSUE !! How can a store manager be unaware of a news paper that has been published FULL PAGE for at least 3 weeks. I tried to go online but it claims invalid e mail. I just wanted a little holiday cash. NOW WHAT ?!

  159. PLEASE PASS THIS ON TO PERSONNEL DEPT. Recently in the K-MART store in NILES, OHIO, we sought help from “ROSIE”, a manager there (last name?). She went well beyond that EXTRA MILE in helping us. I know times are bad, her store is CLOSING. I’m asking you, at the very least, to give her a REFERENCE befitting the kind of employee she’s been for YOU, a very competent, loyal, dedicated kind of person. She deserves NO LESS. Thank You…

  160. Good evening,

    I would like to report an unpleasant experience I had tonight at the Penn Station KMart while attempting to make a return/exchange. A while back, I purchased a $10 bike tube at this location while I had a short opportunity before my train commute home. It turned out I bought the wrong tube and wanted to exchange it tonight. Unfortunately, I had just missed the 30 day return window and the assistant manager, who said her name is Daisy Napoleon, told me I was out of luck and there was nothing she could do for me. Setting aside my feeling that this is a somewhat arbitrary policy and that the manager’s inflexibility in my particular situation was rather silly, Ms Napoleon’s approach to resolving the issue was completely inappropriate and unacceptable for a customer care associate. She began our interaction with a very hostile and antagonistic attitude. She was both rude and dismissive. I acknowledged that my receipt falls outside the 30 day exchange window and explained that, given my train and work schedule, it is virtually impossible to make it in to the store for what should be a quick and easy exchange. Finally having an opportunity tonight, I was hoping to take care of this little nuisance. Instead, I was met with nastiness. When I expressed such, the associate said something along the lines of white people always feels my entitled to get whatever they want. It goes without saying that this is an outrageous and offensive comment. She took a bad situation and made it exponentially worse. All of this took about 25 minutes of my night, which is also ridiculous. I grabbed the tube because this particular location is so convenient, but given my experience I can’t imagine ever going there again. I am not one to make a stink about minor or typical consumer headaches like this, and a $10 bike tube is hardly something to get upset over, but I am particularly outraged by the experience I had at the KMart store. I am active on Twitter and other social media platforms and have a healthy following. If the company cannot promptly resolve the unpleasant encounter I had tonight I fully intend to share my experience. I would just go ahead and do it but figured i should give Kmart a chance to respond.

    Respectfully, David Wallin

  161. SYW keeps emailing Freecash and discounts off purchases. They are not included in the list that the store has. I show them the emails but they still won’t honor them. Store floor supr;s stupid and rude. Call Syw and they don’t even have info on emailed rewrds. also rude. Temple terrace, Fl stupid! Brandon, Fl Mgr Milly stupid too! She don’t know about what is in stock, what dept it belongs, no price scanners, told all broken, She also does not know how to redeem SYW rewards. Does any one know what they are doing???? Have copies of emails no one would honor on March 10, Brandon, March 11, Temple Terrace, Fl. I want my rewds ent to me? No one knows what dept items belong to…blk steel shelves that cust assembles..told this was not home; cooler bag I found in sporting dept they said was not sporting dept., No wonder you’re going under. Train your employees. I want my rewards!!!

  162. Hey,

    I saw you don’t have a booking system yet so I would like to offer you a $100 discount for the best one out there.

    You find us here: and in order to redeem the voucher I gave you ( available 2 days) use the code Bookatti100


  163. Guys , small but annoying problem , you have a whole lot of $2 mark downs now ..Frankston Store . Just got back and realised I was charged $4 for my $2 shorts , despite a VERY CLEAR yellow tag on the item .
    Please make the check out guys/ girls aware of the mark downs it would be better if they checked it , prior to leaving store . I have photographic evidence , and tried to e mail you via the link , but it would not let me though .
    Please donate the $2 to a Wesfarmers approved Charity instore .
    Regards David

  164. I visited the Richmond Indiana store wanting to purchase a grill that was on sale. After waiting 45 minutes I was told the only one left was the floor model, and unless I wanted to become a member I had to pay $20 extra, and it had a scratch in the hood. Now I was willing to purchase one in a box, but since you didn’t have one, I am expected to pay $20 more? I of course was a little upset. The gentleman that waited on me was very nice. The ladies in customer service were very rude. If this is the way you treat people, then I know why your stores area closing. We should have been able to purchase that grill at the sale price. I have never been treated so rudely. Any other store would have sold it to us cheaper because it was the floor model. Too bad for customers to be treated this way. No wonder your stores are closing.

  165. I have a question when I sign in and browse the app for items a note comes up —prices or availability is some other state etc. then I have to back out and change zip code to mine. I do not like talking on phone plz make an email available on the site

  166. my name is Ingrid and I live in Oceanside Ca. Last night someone accessed $30 dollars of my shop your way points in Las Vegas NV. I know this because I was emailed a copy of the receipt. I know it is common practice to ask for ID before using anyone’s points.
    the cashier’s associate number is 0028 and the store #3592. if you need SC# I can give you that as well.
    This situation needs to be addressed in some time of way.
    Please contact me at your earliest convenience to let me know what you can do about this situation.
    If I do not hear back I will be forced to escalate this to the next level.

  167. I ordered a counter top oven with an optional kmart warranty plan good for two years.
    My oven arrived but not my optional kmart warranty plan.
    How do I get my warranty plan that I paid $15.50 extra for?

  168. Hello Customer Service,

    I had a layaway at the Kmart ,4500 Western Blvd, Raleigh, NC and it was cancelled. The salesperson stated that my funds will be refunded back to me, but they were unable to update my new address. The address shows: Cheryl Cameron, 350 Powell Road, Columbia, SC and my new address is 27302 Wisdom Drive, Raleigh, NC. Can someone please call me at 919-748-2232 to confirm information before delivery. My account information: Sales- 09451441962 Amount refund due – $350.75

  169. I am thoroughly disappointed with Kmart I orders 2 dragon blankets I received the
    m today they were not dragons just what ever they decided to put in the box. I called customer service and all they said you can return them. they were suppose to be Christmas gifts. This isn’t helpful. I do not trust if I return them that they will refund my money. I don’t feel they should substitute without asking. I did not feel like they even cared and didn’t even try to remedy the situation.

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