Contacting Kindle Customer Service Center
E-readers are relatively new to the marketplace. The products were created for on-the-go individuals who loved to read as well as loved the portability of a tablet, without paying the high price tag. One of the hottest products on the market is the Kindle. Created less than 5 years ago, the product has taken the e-reader market by storm. Currently the products include:
- Kindle Touch
- Kindle Fire
- Kindle Paperwhite
- Kindle Fire HD
- Kindle Fire HD 8.9” 4G
Contacting the customer service department will take the customer to various addresses for the parent company Amazon. Considering Amazon serves millions of customers a year, the company provides numerous methods to ask questions and voice concerns regarding the Kindle. The customer service department is available to new and existing customers 24 hours a day, 7 days a week.
Phone Contact Numbers
- Kindle Customer Service (U.S.): 1-866-216-1072
- Kindle Customer Service (UK): 10800-2796620
- Kindle Customer Service (international): 1-206-266-2992
Customers wanting to send correspondence to the customer service division will need to address the corporate offices. The company recommends lacing attn: Kindle customer service division in order to expedite the response.
Amazon.comAttn: Kindle Customer Service Division1200 12th Ave. South Suite 1200Seattle, WA 98144
The official Kindle section of the Amazon.com website https://kindle.amazon.com/ provides a link to purchase the new and existing products. Customers can view the recommended e-books as well as the best sellers. The company also provides a link to the Kindle FAQs as an invaluable resource.
Customer Service Email
Customers can email the customer service department here: https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&nodeId=518316&type=email&mode=&skip=true#a. You will need to be a registered Amazon.com member I order to send communication to the customer service department. Once customers are registered, you can select the Kindle link and explain to the customer service department the issue/concern and write the question. The anticipated response time is less than a day.
We sent an email regarding a dedicated customer service line for the Kindle and accessories. With such a short turnaround, we should be hearing from the customer service department soon.
We like calling Amazon.com. Without a doubt, the customer service division is one of the best in the business. The company is truly in the business to serve the customer. When we called, we were speaking to a live representative in less than 60 seconds.
We asked questions regarding the new assortment of Kindles and the representative explained all in detail. They even provided the link on the website. Overall the experience was something we grow accustomed to when contacting Amazon.com. Although we feel the customer service department is perfect, how do you feel? Let us know what you think.
i just got of the phone ith your office and was treated with utmost courtisy THANK YOU
I don’t know if was me or the person on the other end but i had trouble hearing (understanding everything)
Bought kindle fire feb 2012,usb port bad,bought 2 years insurance at walmart,they say to contact you.What do I do
After just speaking to a customer service rep in the Phillipiness, my opinion is your customer service is ineffectuiual. Language and needs perception are a great barrier.
I purchased for my kindle “The Petite Advantage Diet by
Jim Karas. This book is completely inapproproate for a kindle. One needs to have an actual book. You can’t follow on the kindle because you have to keep going back and looking at food plans etc. Now that I want to use it I can’t. Readers should be advised that certain self-help books are not appropriate for the kindle.
I would like to have Amazon exchange the kindle version for a paperback version. This seems simple to me.
I really hope this can be done. If not, I do not know if I will buy any work books for the kindle.
Not that anyone cares.
A disgruntled user.
I love my Kindle, which is one with the keyboard, and I am constantly using it, but it has quit working today. The book I was reading has the page frozen. It cannot be turned on, off, page turned, etc. What is wrong and what can I do to get it corrected?
Thank you so much for your help in customer service. When I picked up my kindle this morning for a quick read I noticed the bottom third wasn’t working much to my dismay, I called the customer service and with in 15 minutes I was finished, with my problem solved. Again thank you to the two representatives I spoke with and I look forward to doing business with you in the very near future.
Your satisfied and loyal for life customer
Mrs. K.L. Moulton
My brother, Iwao Higashinakagawa, has a problem with his Kindle touch. His machine’s battery life became pretty short recently; initially with no problem. I want to help him solve this problem. Would you suggest any means how to proceed with this problem further?
I am thoroughly disgusted and frustrated with Kindle customer service and Kindle’s policy re: my 2 kindles purchased in a 4 yr. time span and ending up not working due to the charging port not working. I am unable to re-charge my Kindles. Yes, I’ve done all of the procedures suggested by Kindle to no avail. And I’m only offered “an opportunity” to purchase another Kindle (not @ a discounted price !!!!!!!!! No wonder your company is making money !!
I brought my kindle fire 1 1/2 years ago i loved it. it was my world i live by myself so thats all i had to do now i cant get it carged its not the cord brought one and now i cant afford to buy another one , so its something that is no use anymore all my games books i brought money wasted . barbara robinson jacksonville arkansas
I had purchased 2 kindle fires now neither of them are charging properly. It is very disappointing to know that I not only have one non properly working device but have two. I think it is time to change brand. I was happy until these systems became faulty. Both of these devices were gently used Thinking it is time to change to something bigger and better!!!! Something more well known and reliable! To know that the kindle fire is faulty and people have had so many issues with charging the least they could Do is fix the product that is faulty especially with so many issues and problems! I will not be purchasing any Amazon products or shopping on this site due to the poor customer service and not properly having the right concern to the issue!
My kindle fire battery will not stay charged, I have to keep plugging it in. I want a replacement
I want to know if my kindle is stolen
i got my kindle over a year old and now the plug in is no good they wont replace it .its ashame that they are selling junk
And u plug in the device into the sun charger thing or the headphone input like the iPod shuffle.
I purchased two Kindle Fires for my grand daughters for Christmas and they will not hold a charge?
i have had a kindle key for at least 4 yrs. my first 1 just locked up & was replaced. The replacement lasted 3 yrs now it has cracks all over it i spoke with customer service and they r replacing with a touch free. i want the paperwhite w/o advertising but u have to pay extra. shouldn’t they be paying me for advertising in my space. i hate that
my kindle will not take a charge the port were i plug in the charger wont hold it (i think something in there is broken) is there some way to fix it or do i have to mail it back
How do I retrieve or reregister my kindlewhite
I want know that customer services centre in India,pune otherwise mail address please send me my e-mail THANKS
I bought a kindle fire last week and have sense spent a week trying to rester it. what a waist of cash! any suggestions?
I bought the kindle fire from Best Buy two years ago. I bought the two years warranty. I have returned it four times it will not charge, I could not get it to do anything. I keep getting a refurbished one and it is still doing the something. You would think that I could get a new one instead of returning the piece of Crap every 4 to 6 months to get another one that’s not going to work. Very disappointed
can anyone tell me if it is safe to charge my kindle on a wall plug that has a USB connection?
or can I only charge it via my computer?
Your help will be much appreciated.
where the service center in Indonesia, because my kindle broken screen service center in Bali Indonesia
how to change their regestrasi on kindle
what’s the kindle fire number
The usb slot is loose so my Kindle Fire won’t charge. I’m 65 and I love my Kindle especially to read at night so the light won’t bother my husband. What do I need to do? I’m lost with my Kindle Fire.
Why does netflix and BBC i player not work abroad but work in the UK i have Wi-Fi connection ?
WORST customer service EVER!!! The woman refused to fix my paper weight of a kindle saying the warranty was up. I asked how long their warranty was for this issue She stated 1 year. I have the receipt that I purchased this kindle 12/12/2013. She argued that no I purchased it in 2012. I said that was my OTHER kindle but she kept arguing with me. They could sell me another kindle for $89 I said why would I want another paper weight? I want this one fixed. I asked for a supervisor and was told NO. Then she recited my phone number and stated someone would get to me in the next 7 business days. WOW!!! I will NEVER buy a kindle again! This thing is a piece of junk and we have BARELY used it. Over an hour on the phone and the woman could not understand we had more than one kindle Fire HD. DO NOT BUY KINDLE
i bought my kindle fire about 3 years ago and it sucks
i called cusomer service and could not under stand the man that i talked to his english was bad and back ground noise was so bad i gave up ,i want to delite history on my fire ,i tap wed and then go to the menue button that should get me to settings but,the menue button wont work so what do i do now
I have had a wonderful experience when it was new because of all of the apps that were with it. I was quite
new to the world of technology. I had it for a year and the wonderful IPad came out and since it was so much
more expensive, I just knew it had to be much better. After using it for a year, one day last week, I got my
Kindle out of mothballs and played around with it for a day or two. I use a pad for reading, emailing. Facebook and just acquiring general knowledge. As a senior citizen, I have concluded that Kindle is all I really ever needed. I would recommend it to anyone. No, it I is not better than IPad but for money spent, you get more for your dollar. I have always had good luck with Amazon Customer Service. I had a hard time
finding their phone number but after I got in touch, they have been fabulous giving me new products. or whatever they had to do to make me a happy customer that keeps coming back for more. I love their Prime
service. Janet Buxton, Boonville, IN
Love my kindle brought and borrowed many of book. I have taken two years with of pictures. My problem now is the battery will not take a charge any more and they told me they give me a new if i buy one but they can’t change the battery so I lose every contact information I and calender and plans that I have save on my kindle
I brought a kindle fire hd from best buy 1 year ago for my birthday and i love it. Now i charged it up but it do not want to cut on i dont know what to do. Please help
I brought a kindle fire hd from best buy 1 year ago for my birthday and i love it. Now i charged it up but it do not want to cut on i dont know what to do. Please help
I recently had a concern regarding my Amazon Account and called the “Kindle Customer Service” number. The customer service rep with whom I spoke could not have been more pleasant; but, unfortunately, she was unable to handle my concern. I was transferred to a person in a “higher position” who was, also, very pleasant and was able to resolve my concern. Having dealt with other companies previously, I must say that this experience was very gratifying as compared to those other companies. Thank you, Amazon. 🙂
I received a kindle fire as a gift about about 2yrs ago and like some of the other ppl my charging port has issues with the plug in connection. My boss had the same problem with hers. Is there solution to this problem? Please help me, I’m getting so irritated, I have to go through so much to charge it!!!
I have a kindle BO23 since 2012 the kindle is fully charged but it constantly says no wireless network I have tried turning off and restarting but it still continues to say no network – what can the reason be?
I am very upset at your second level service. She was going to get back to me today. My kindle 7 is not working and will not hold the ip address to connect. I have no problems with my internet. We run a radio station on this network. I have 6 internet devises on that. I have grandsons that run 6 devices. And I run many kindle. Now let me know how we handle this. This kindle shows it connected to the Internet but the ip address doe not stay where it needs to be. I want this taken care or I will have to write a less than good comment. And will go to someone else who wants my business.
Can,t connect to wi-fi or internet authercation fails
Something is wrong with my kindle. It won’t play videos properly and no matter what I do I can’t figure out why. Is anyone else having the same issue? And come someone help me out
I am not sure what my password is, so I would like to make another one with my e-mail
Forgot my Kindle password, can you help?
I have no idea what my password is for my Amazon account.
Someone has stolen my Kindle Fire, about a week ago. Is there some way to trace it? What should I do?
our kindle is set on parent setting but we do not have a password on it so we can not log out please help us ASAP
Hey… How do you get Google Play to work on your kindle?? I’ve been having a bit of trouble… Thanks!!
It would be nice to get help from people who SPEAK and Understand English……
WHY aren’t we? I spent 2 hours between 2 people, one a “supervisor” who was harder to understand than the original person. oh yeh, the account problem I called about was never even addressed. They came up with other ‘problems’ and an account I never knew I had that I now have to jump through more loops to close!!!
It would be nice if someone would initiate a “no Amazon” day until they got the message…I wonder if that would be possible?? ann e
On May 18th I ordered the love gone lonesome blue by Maggie Dhayne and the money has been taken out of my bank but my apple IPad says it’s here but it’s not I order a lot of books and really would like to read this one please help me so I can being in up thank you this has never happened before.
I bought 3 kindle fires for my grandchildren for Christmas at Best Buy. One of the children dropped her kindle and the screen broke. Went back to Best Buy for repair & they said they couldn’t help, that I should contact you…….What should I do ?Went to several places & they said the same thing…..contact Amazon…..My granddaughter has plastic wrap over the screen.
Every time I see the commercial & see the kindle being dropped & and its fine, I get angry.
Again, what should I do?
Not happy with service for my Kindle Fire. It is out of warranty, but took it out of case to use and the rt. side is bulging for no reason. I am afraid the battery may explode. I called CS and was told I could purchase a new one for more than $100. Because of my circumstances, it is not affordable for me.
Too bad, since I really enjoyed my Kindle Fire and so did my grandkids. Obviously there is a defect that was also noted by other reviews.
My kindle will not stay connected to wi-fi
we live in South Africa so unable to call. This is my second request to Kindle. Please provide and answer to the following:
To Whom It May Concern at Kindle:
My husband & I purchased three copies of the New American Standard Bible, NASB 1977 Version, which are on our laptops (one laptop died, so we had to purchase another NASB for my new laptop).
As explained thoroughly in my previous contact with your Support Department, we have a problem with the VIEWING of this Bible on Kindle.
1. When opened to a particular verse or passage in the Bible, NO WHERE does it indicate or SHOW WHICH BOOK, or WHICH CHAPTER one is in. Therefore, when one scrolls down to verses, the BOOK that we are working in does NOT APPEAR, even on the Table of Contents!! In other words, the cursor jumps up to the top of the COPYRIGHT & FOREWARD.
2. This is very inconvenient when one is working on several books of the Bible!!
3. Kindly, restructure your DISPLAY, so that when one is in a particular Book of the Bible, that Book is displayed at the top of each page; plus, the Chapter.
4. OR, the Book with which one is working on, can and should be displayed in the Table of Contents, so user KNOW WHERE THEY ARE!!
5. And the Chapter should be displayed at the TOP Of each page.
If you were to work on it, you will clearly see what we mean.
My kindle fire is 14 months old. It started freezing up. I went online to “amazon kindle fire tech support and chose an option with the phone number 8552788778. The first time I spent 2 hours on the phone with someone in India..It was difficult to understand him and he passed me over to someone else. I am not terribly computer literate so he got into my computer and then said his service would be $199.99. I paid this and that evening the kindle froze up again. I spoke with them again yesterday for another 1 1/2 hours and it looks like the problem is taken care of. However a friend has told me she has never paid for service so how did this happen? It is called “Computer Support” on the receipt.
I am absolutely stunned. The customer service WAS WONDERFUL. The service person was considerate and COULD SPEAK ENGLISH that I could understand. I had twoproblems. One was my Kindle Paperwhite was blank. Dead. We fixed that.
My second problem concerned my Kindle Voyage. It is impossible to read the titles of some of the books listed on the the device. This is not an option for us.Why do we have to have all the book adds? I DO NOT WANT THEM. ANY OF THEM. There was a time when one open the kindle and one could real all the titles, and the authors. I lodged a formal complaint.
I was under the impression that when I bought one of your books I would get it in my mail, shipped to my post office. I ordered Stop the Islaminization of America by Pam Geller…after I ordered it I find out it is stored in my computer….if I had known that I wouldn’t have ordered it…I am really disappointed…..It is too hard to read it from the computer…then loosing it is bound to happen…There are too many pages to print…I just wasted my time, energy, and my money, ordering this book. I am not going to read it on my computer…
Your rep. was very patient. She stayed with me until the problem was fixed. Thank You
I have nothing but problems with my kindle fire it freezes up. Now all I get is to contact customer service. Help Thank You. Donna Farley
i can’t access my books on kindle fire , it is kindle fire is turned of not connected to net work, but it is, and when i try to go to quick settings it says wi-fi not conneted but it is, please help, i think it is strange i can access the book i finished last not but the others are not commin up can’t get into my kindle fire
I would like obtain a instruction book for my kindle 4. I would like to make better use of my kindle. Joe
I just wanted to let Amazon know I’m very disappointed that I have a kindle fire and because it’s too “old” I can’t play words with friends. I won’t be purchasing another until older devices are supported for a much more reasonable time.
my amazon kindle battery will not charge, and i cannot get contact with help support.have they got a phone number in australia. cheers vera
I bought the Kindle Fire not 6 months ago. This is the 2nd time it just won’t turn on. I don’t even want to call tech support because I can’t understand them. I would really appreciate tech support from this country. Until then, I guess I’m just out the money.
I have a kindle fire. But there is no internet connection so I cant get on my email or facebook. Can you tell me whats wrong.
I bought my wife a Kindle Fire HD 6 just over a year ago for Christmas. My son purchased it for me under his account. She accidently dropped and shattered the glass on it. I called Amazon on it several times, reading by other customers comments, items had been replaced for them. A one time customer replacement. I do some business with you, my other family members a lot. Your customer service was no help. I have called to 2 times to speak with a customer service manager and no one has returned a call to me. I am done doing business with Amazon and have asked family and friends and FB friends not to do business with you any more. Poor customer service relations. No help. Thanks for nothing, Kenneth Todd
My kindle is just 18 months old, had no problems until one day 2 weeks ago, for some reason wont let me in without my password which doesn’t work for me. went to your help site, but got no reply !! what do I do now !!
The Amazon Kindle which was listed at Jim’s Kindle #2 on my account has not worked since last summer. Can it be repaired. It says charging but will not turn on.
We had the same email for many years and when we downloaded Windows 10 it disappeared. Now these many years later we don’t remember the password to for that email. We just bought an ipad and wanted to transfer the books to it and because we don’t have the password on an account that no longer exists we can’t accomplish that. We have hundreds of $ invested in those books and can’t afford to repurchase them. Is there any way to help us? Thanks.
Need screen protector for kindlefire 8.9
need screen protector for kindlefire.
Please help me to resolve the following problem on my Vegas slot game (There is no methods for me to contact them):
I should have over 1,000,000+ available points on this game but somehow the game shows I only have 19,000 available points. Substantial variance! I appreciate if you could provide me with their e-mail contact information so I can request them to correct this problem accordingly.
Thank you in advance for your assistance!
I’ve lost or misplaced my kindal, please help me find it
The customer service that I received was horrible. I have purchased many kindle products and this is the first time that I have had an issue with them telling me that “it is basically nothing we can do”. I bought a kindle fire and the first one malfunctioned and then they mailed me out a refurbished one and this one has been talking all by itself, cutting on ands off, and not swiping from screen to screen. Not to mention it freezes. After speaking to 3 reps and 1 manager, they did NOTHING!! What a major mistake in which I will not be purchasing anything else from amazon kindle. Very frustrating and upsetting.
My kindle paperwhite is kept in the frozen screen for a few days. I can’t restart it through the long press (more than 20 sec) of the button at the bottom. What should I do now?
My kindle took a new download last night, now all my books are not there anymore. The whole thing is doing crazy things.
This kindle would freeze up from the start…..never worked right……I would not recommend any one buy a Kindle………very disappointing………
Bad Kindle don’t buy it…….
I could not understand most of the conversation. I would prefer someone who speaksEnglish! My issue was not resolved at all!
It is practically imposssibe to contact your customer services dept by phone. Why should this be so? I looked at the web site and it gave the following number (for UK) – 108002796620. I tried it several times only to be told each time that the number was not available. Why can’t you get your act together and just give ONE accurate number for customers to use. It’s always the same – easy to access purchasing departments but not complaints depts..
Order doi-8561815-3857611 and order doi-7442564-0676801 i tried to cancel and they will not. Why
Thank you for your prompt action.
WOW what can I say? The first person I talked to told me I had a version 5 told me I had to download all the updates, there were a few, and then while she tried to walk me through it I got disconnected. I tried to continue to figure it out on my own but with the Windows 10 I struggled so I called back. The second person told me the first person told me everything wrong. He told me I only had a version 4. He spoke poor English which only made it more difficult to figure out what I was doing. Needless to say between the two, the poor accents, and twisting and turning what was being said I figured it out on my own. Customers should be able to understand what the “helper” is saying. Outsourcing does not help the customer so pat me on the back.
Thank you for your quick response.
I’m a Prime subscriber who would like to be able to access the 3M Cloud Library on my Paperwhite. What’s up? When or how might this be available?
The books I ordered in April and May were never put in my Kindle.
Why weren’t the two books put in my Kindle?
My kindle keeps going off after about ten seconds so cannot read a book I have to keep logging back in its driving me mad am I doing something wrong
Hello, I still cannot sign into my account due to the hold that was placed on it. It has been more than 24 hours. I want something done for this ASAP. I just recently got a Kindle Paperwhite and I’d like to use it without any issues, because this is ridiculous. Thanks.
Excellent, prompt, and effective customer service, delivered with a pleasant demeanor and clear instructions.
I love my kindle and have used one for a long time
Especially like the convenience of having lots of books to read with one device.
However I’ve noticed that the prices for a download continue to increase! It boggles my mind that it’s cheaper to order a paper book with free shipping while the kindle download is several dollars more!!!
This doesn’t make sense
Mike was outstanding in helping me troubleshoot my new Kindle. Somehow it was registered in French so I was unable to understand anything that was offered. Mike obtained access to a dictionary and was able to decipher the language to get me back into English and then get my device registered. Mike deserves both recognition and congratulations from his management team on his outstanding problem solving ability and excellent customer interaction throughout the process.
It says on my Fire Tablet that my 30-day Kindle trial has expired, but I haven’t had it for 30 days; I got it for Christmas.
Not very helpful. No email listed for customer contact or concerns. We need a place where we can let you, kindle employees and programmers, know what is needed by us, the readers who pay your salaries, to make kindling a better experience. Like having the option of marking a book as not interested so you don’t have to see it for the next year in what the store front offers you. Give us the ability to mark books as already read/owned so we don’t have to see everything we’ve already read in the store front and give you a better idea of what to offer. My store front shows the exact same books it did 2 years ago, books I would have brought if I had any interest at all, books I am really tired of seeing!
Hi I was wondering if it was possible for you guys to put Snapchat in your app stores please
Kindle Fire gives me almost everything I need. Rarely use my laptop anymore! Will be checking out Alexa very soon.
Just got off the phone with a very helpful customer service guy. Really appreciated how he solved my problem with the kindle app I just downloaded to my Tablet.
Please have a KINDLE tech call me today. I am a Prime member and have purchased over 400 kindle books
Please have a KINDLE tech call me today. I am a Prime member and have purchased over 400 kindle books
Number for customer service to help setup amazon kindle fire
Had difficulty receiving emails was on the phone on Monday to a gentleman who was so helpful but still had problems on Tuesday. Was on phone for a very long time to a lady Sarah Hanson who was absolutely amazing and must be the most patient person on the planet. She got me sorted out with my emails and I am so grateful to her such a kind courteous lady.
My name is arslan shahbaz
I lost my amazon email account
The other account is not acceptable my phone
Plz help me
Why do customers in the United States have to speak with a representative from another country? The language barrier is a huge hassle.
I contacted help through email & was told to contact them through chat. Contacted chat & was transferred to another rep who handled games & apps. Rep said they had to read prior conversation. I read it over a dozen times waiting. After the 1st instruction to help me, it was obvious the rep did not know what type of device I had. Then I was disconnected. Returned to chat for the same scenario. After multiple steps and an hour later, my device was not fixed and had multiple other problems and no surprise I was disconnected again. Returned to chat for the 3rd time and the process started again. While I waited to for the transfer to another games & apps person, I disconnected . I was afraid though I couldn’t see how, it was going to get worse and I had no more time to devote to the nonsense. The “service” may be free, but in this case you get what you pay for.
I bought three books today. Only one has been delivered to my kindle. When go to managing content, states both have been delivered. They have not.
I am in love with my Kindle Fire☺. I just want to be able to adjust the settings……like the shading on the screen. it is currently too dark. thank you..
Contacted customer service not only could not understand the rep, the rep did not understand my issue. She repeated my account info over and over. Sent me to another rep, he sent Mr back to her. Asked to be sent to billing, both refused to do so. On the phone four two hours never did resolve my issue. So sad ?
I had almost 15$ taken out at 12:30 eat from kindle I did not approve any money taken out plz help
I’ve had a Kindle for 12 years and ordered 190 books over that period f time. On St. Patrick’s day, I tried to download another book, but was unable. I was told by Customer Service that I needed a software update, but in the 2 hours and 24 minutes I spent with two customer service reps and one supervisor, I was no better off than when I started.
I’m going to send this Kindle (my 3rd) back to Tech Support to provide the software update. If they can’t or won’t satisfy my needs, they can toss the machine in the trash and forget about my business.
I have recently replace my original Kindle with a Kindle Paperwhite from PC World. I was unable to read at all in sunlight – my original kindle was readable in sunlight !!
On returning the Paperwhite to PC World, they recommended a KindleFire. Whilst on an overseas holiday recently the KindleFirehis has proved equally useless in sunlight.
I was on the phone 5 minutes listened to the entire recording and was waiting for a rep to pick up and I was cut off. I need help with Kindle Unlimited on my credit card which I did not order. I would like to dispute the charges and cancel the subscription.
Please improve interface/accessibility…please just buy Samsung.
You stole my music, I will not be ordering any more
I have been trying to get a kindle fur tech problem fixed all day. I have gotten nothing by the run around & charged $30 with promised service not completed.At this point I am demanding a refund of my money. I will find a legit person to do what I need. Refund my $30 now!
I a m Fed up! I have enjoyed my kindle for a good while, but the customer service stinks!!! I have tried to resolve issues all day. I talked to customer service several times today. I get transferred to another site that is supposed to help me resolve the problem. They promise to do so but charge me $30, then fail to fix it. When I got sent to the 2nd site again they wanted to charge me more!!! This is no way to treat loyal customers! Unless my issues are resolved by actual Kindle employee I will be done with it & spread the word on your horrible service!
Have a kindle fire 7 and I will never own another one!! Browser is slow and locks up also just blacks out while your in the middle of something! Should be taken off market!!!!;
l forget my password can you help me
We just bought a kindle fire hd10. For book reading purposes the interface is too busy, cluttered with 2ndary apps, and difficult to navigate. It takes too many steps to find & buy books. When I called Kindle Help, which was itself difficult to find they helped me navigate through a complicated maze of menus, where the important steps are not highlighted as primary FOR The PURPOSE of BUYING BOOKS. Kindle Books should be a BIG separate button from the clutter of apps (YouTube, etc ) on the home screen. The next sequential step should be a choice of viewing the WHOLE library OR the two (why 2?) Wish Lists. After a book or books are selected, then the next step should be direct to “Cart”, where you get to choose WHICH of the multiple credit cards or other payment methods to use, and finally Execute it. Instead I seem to have to go through multiple extraneous menus, including the”Silk” app ( ? ?!!! ), then “Content & Devices,”. ” Settings”, and still more steps I have already forgotten. As the old saying goes: “I am try to give you money, what am I doing wrong here.” You need a human interface expert to rework this confusing sequence apparently created by a bunch of computer geeks who love unnecessary coplexity. In my case, it will probably result in my spending less money on your books, when I forget your convoluted menu sequence, get frustrated and defer to ” later”, which I may not get back to. Your loss
why are you charging me for some of my books if I have the unlimited for books,
I bought my kindle fire hd10 at best buy and it’ just went black I haven’t had it a year what do I do. Thanks
Just wanted you to know how disappointed my wife and I are at your decision to eliminate the kindle ebook description from our kindle paperwhites. This was done ;overnight with no warning or attempt to seek imput from kindle owners. Surely tis feature does not cost your giant company any real money and shows your blatant disregard for your customers feelings or choices. I urger you restore this feature asap and show you are senstive to the needs of your customers.
I received a Kindle Service charge of $7.99 on my charge card reference # 3841810 Dated: Sept. 11, 2018. I did not authorize this and have no idea what the charge is for, please advise.
I ordered The Sunrise book series for $20.41 on 10/19/18. My bank acct has 2 chgs, 20.41 & 29.41,on 10/19/18.Reimburse the $29.41.
ahh ok great, woke my kindle fire up this morning and the home page has been changed, so…… where have my pinned sites gone????????
All I can say is awful, am trying to reactivate my Kindle email address, as I have not used it for 3 or 4 years. When I Tried to log in using my old kindle.com email address it said there was a problem. I tried 3 times, so opened a new account using my old address and password. I got a response we’ve emailed you a code to verify your account but it did not appear on the current page I was on. How can I put a code in if I can’t see it !!!!
So how do I get this ruddy code so I can complete the re-installation.
I have no idea how to access a kindle.com email client programme at same time
As being on login page.
Don’t buy one they keep coming into my tablet to update but after all the Alexis spy stuff i don’t trust them one inch…they are saying they are updating..that’s rubbish you don’t need to update every few days.they have no right..plus it hurts your fingers after a few minutes and makes them tingle..don’t buy one..and you can’t even find a customer complaints section..plus they treat their workers like scum..i want my money back ..
WiFi connections state authorization problem and am not able to connect. What should I do.
I ordered heaven adjacent, confirmation number DO1-1683962-4464237 and it did not download. Please reply
I have received my new fire H D. In the process of setting it up it is hung up on the woman who repeats everything I touch. I can not find the way to shut her down. The fire I have B 4 the new one did the same thing. I packed it up for some two years unable to enjoy my urge to read. Took to a tech shop to have her shut up. Forgot to ask how, didn’t think I would have a newer one. Please tell how to make her go away? I’m 80 years old she is on my nerves. Hope to hear from you soon with help. Thank you, I am a Prime Member.
M. James Sullivan
Web site is confusing I have kindle unlimited at £7.99 per month and thought I had cancelled it when I bought a new kindle. Please advise as a matter of urgency how I can stop the payments being taken as by accessing Amazon is has so far failed to point me in the right direction even stating I do not have an account.
This is so frustrating