Hello,
I’m writing you from Astana city, Kazakhstan.
As a customer of KFC, which I like a lot, I’m very disappointed about service level at KFC in our city (Astana). As a franchise of the world’s most popular chicken restaurant chain Astana franchise should try all their best to keep a level of service at a high level. But unfortunately, they don’t. It is impossible to reach delivery service. First, they don’t pick up the phone. I called several times, and waited almost one hour! But they never pick up the phone. The internet forums in our country are full of angry comments about delivery service in Astana, all with the same problem. Today mirically i reached delivery service, however they told me that they can deliver only after two hours, and I agreed because I wanted KFC chicken so much. After that time they called me back and told me that they can’t deliver and even didn’t apologize.
I’m (and many other customers) are very disapointed. This is a last time I order KFC.
I’m writing to you, main office of the chain, because local KFC franchise doesn’t reply. They don’t care about KFC global image. Hope you will be willing to fix this problem and won’t lose customers anymore.

customer,
from Astana, Kazakhstan

Dear sir\madam
I would to bring your attention the poor service I received on the 20 December 2012, at your Allen Street in Newcastle branch, I stood at the counter for 10minutes, waiting to be served and the cashier blantlyignored, other clients which entered after me, got served, I in turn spoke to the manageress who replied that they had a backlog of chicken as it wasn’t ready for another 6mins which was understandable,by then I was irrataed, and went to the newcastle mall branch,service was execellent, got my order with in 10mintues, got home served the meal to my friend who was with me for the evening, only to discover that the chicken was slimmy towards the bone, personally I feel that was poor quality because from exeperince I have never found kfc chichen to be like that.I seriously considering not going to support kfc again, due to this exeperince.kindly attend to this problems at the two branches.

Thanking you
Shirley schoultz
Contact no.0716835689
Email pikkewynzn@gmail.com

This has happen four time,s in a 6-month period,,me and my wife have visted your store in urbano,ohio..every time we eat at your buffet,,the food look,s like it has been there all day,,it is never full with fresh food people are standing arould talking,,not doing there job,one time me and my wife left the store,,,each month we would go back hopeing they would change,,four time,s we have done this…now when we want chichen we go 12 mile,s out of town too famous receipe chicken in springfield ohio..me and my wife will not vist you urbana,ohio store again,,or any of your store,s at all…and i will write this on face book..and let other people know off this promlem..your two mad cosumters tim/jane moore…

At 12:07 I decided to go to KFC for lunch ordered a 3piece chicken strip meal and 2 twister wraps when I got to the window to pay I was told they didn’t have any chicken left and I would have to wait 5-10 minutes for another batch to be ready! How can you be a chicken franchise and NOT have chicken ready for lunch!!!!!!!!!! This is the 3rd time I gone to this particular restaurant and been told they don’t have any chicken how can this be? Was told the previous 3 persons ordered all the chicken that was available – what did you have on hand 12 pieces??? Needless to say I still had to eat so I went next door to Wendy’s – they at least had CHICKEN! Will probably not return there cause I only have a 1/2 hour for lunch and don’t want to waste all my time dealing with this – you’ve lost a customer, will deal with the other fast food franchises in the area!

I was in a hurry – husband on his way home from out of state – he requested hot wings – ordered them and after I paid – still in the restaurant – an employee came up to me and said the extra hot sauce I requested (10) packets – would be an additional $1.32! I had already paid and was on a long distance call – she interupted me and hovered over me and kept saying $1.32–for years my husband has been ordering KFC when he travels for work – he was looking forward to this as a treat after working out of state for 6 weeks — I could not believe what she was saying – I couldn’t hang up, so I paid. My husband was furious!!!! It is not the money – it’s the principal – we have eaten from KFC for 30 years and we won’t any more – store was Cheyenne, WY- on Lincolnway- The employees were rude and unprofessional – clearly I was not leaving right away- I had bags and a call I had to take – I was sitting down – she could have waited until I could terminate the call and we could have discussed it. Since when do your store add charges for condiments without warning ahead of time and asking for the money after the bill was paid –is it really going to KFC or in their pocket!!!??? Ticket number 3709 date 125-22-12—-could not get back sooner – I was busy doing my job!!! And they had the nerve to ask me to take a survey saying how great they were!! Lost 2 more people–not to mention who we share this experience with. I sincerely hope some one is talked to – otherwise your firm will loose other customers.—-Nancy abd Pete Pette

I go to the KFC-taco bell in concord,nc. Every time I go there they are always extremely slow at taking my order at hte intercom I almost think they are never goin to answer and about drive off. After that they take forever to make and give me my order. Not only is the service slow but the staff is also rude and inappropriate. I’ve heard them cuss, talk about clubbing or their drama, and talk rudely about other customers rift in front of me. Someone needs totalk the time to evaluate this location and it’s staff. It is frustrating for me because I enjoy KFC ad love the food but this is the only store in my area and I keep having to put up with the behavior every time I go.

I don’t know where to start but I have stop eating KFC for 3months and I just had this craving for it again and it would better after I have raised my opinions but still no luck.

I don’t know what happened to quality KFC anymore where you chicken was cooked to the bone and cleaned, where I could lick my fingers and be satisfied. Since moving to JHB I have seen a total different view of KFC, its not clean your chicken has blood and feathers etc its disgusting and not to mention is most times raw which really is unedible. Then your chips that’s fried is cold,hard and dry. Now I’m sorry this is unacceptable. I don’t know if you cater per race but I have never come across KFC like this. I have experiences this @ Sandridge and The Boulders constantly. KFC was a branded and unique chicken that I would buy exclusively. I tired of first needing to microwave my chicken to have it cooked well and to clean it before eating it.

Please advise me on what you are going to do about this. The founder of KFC must be turning in his grave for the poor quality and service been delivered for his hard and profounded work.

Karen
0839547038

Ck this out i visited KFC on Maryland pkwy
In Las Vegas nv at Sahara. I watch the cashier numerous time
Handling cash, then goes in the back to prep ur order
He never sanitized his hand yet he was touching the utensils
His dirty fingers were all in the container that he was handling
This fellow never once washed or sanitized his hand, what’s going
On here folks, where are store mgrs doing about this, guess what consumer
No one cares anymore about customer service don’t go to KFC if your not happy with the
Service .YOU HAVE CHOICES

Went to store D212085 on East Horizon Drive, Henderson, Nevada on Friday 4/19/13. It was pretty crowded. Had to wait 12 minutes for original recipe chicken, so asked for hot wings to be fresh with the chicken. Waited for my order and brought it home. The chicken was undercooked and the hot wings were old and dry, and one of my sides was incorrect. I called the store and spoke with Enjoli (Asst. Mgr). She was extremely apologetic and made no excuses. She wrote down all my information and asked me to come back in another day. I returned on Saturday 4/20/13, and not only did Enjoli replace the chicken, she replaced the entire order and gave me a cake for dessert. She continued to apologize and continued to ask if she could do anything else for me. Because of her exceptional customer service, I will continue to go to that store and that store only. Thank you Enjoli!! There is still someplace around with awesome customer service!!

Today, 4-28-13 at 8:35pm, myself and I girlfriend just recently seen a commercial for the boneless, I ate the bone, chicken and wanted to purchase some. So we got to our local KFC in atlantic city nj and the manager taking our order was the rudest person I have ever encountered and I work in a prison. She told me there wasn’t items that were clearly on the menu than told me one price over the intercom and at the window it was a totally higher price. After I seen the price I tried to change my order and she told me to pull around and wait and she keep my money. After approximately 5 minutes she came out with my money and told me to go back in line and I kindly did and she had the audacity to give me an attitude again. That was a completely unprofessional and unappreciated attitude, I would rather not go there any more and would not recommend anybody else I kno to go here either…

I contacted KFC over a week ago regarding getting the wrong bucket of chicken. I have yet to hear back from anyone. I was hoping to get perhaps a call from the manager from the store I purchased from but I have not. I ordered the boneless bucket and got chicken with bones grilled and crispy. I visited the drive-thru @ KFC in Lakeside, California on Woodside Ave.

Hi, Kfc (Silverton – Pretotia) a huge disappointment, dtive thru and being assisted jnside the shop, Im sending this in my car waiting for 35 min now at the drive thru, totally unacceptable. I stay around the area and doesnt make sense for me to go elsewhere, I dont understand wether they are short staffed or simply slow.

I weny to yhe kfc in btidgeview il today at 8.00 pm 5/2/13
They did not have anything I asked for not enough chicken and very rood and helpless employee
Never going back

I went into KFC and got in line of two people, the lady already at the cash register, taking an ample amount of time describing to the cashier what she wants, now he is not new and worked for a while, after describing multiple times what she wants they finally finish the order. i go up to order and takes forever getting the food paid because of unreadiness in the cash register. After a 15 minute wait for me and the lady, the register offers the lady a drink and does not offer the other waiters any, free of charge. looking at the other ethnicity around she and him are both white and i am asian. Overall KFC has the worst customers service.

The fish at your 2221 north 86th st store in Li9coln Ne is very incosistant. Today its old and cold. Other times is so hot you have wait a moment to eat (a good thing) Your chicken while good is not great anymore–ever since you changed over to the so called heathly frying oil. To add insult to injury your usual tiny sized chicken pieces seems to gotten even smaller in size. Where do you find such tiny chickens? Your prices versus what you get are way out of line. KFC is not the only game in town for chicken. The prices and portion size are better elsewhere. Finally you ask your customers to take satifaction surveys and the website does not even work. Great product support there I must say. KFC was a great brand once.

i went to the portage kfc today and while i was waiting a very sloppy looking woman whom found out was a mgr. went out the side door and propt it open and lit a cigarette.there were other customers in the store as well.i parked on the side by that door and left my windows down so not only did we have to smell it in the store but in my car as well.i’m sure the smell will come out of the car but i didn’t appreciate it.if she has to smoke she needs to get away from the building and the doors.the young man that waited on me said her name was liz.the store # is FO 2004i hope it dosen’t happen again but if it does you will be hearing from me again……….thak you,pamela stock

I am extremely disappointed in the level of service and quality received at one of your locations. The store is in Gaylord, MI and apparently the manager’s name is “Amy.” I went through the drive thru and ordered a mixed bucket special with extra crispy ad grilled. I also tagged on two additional large side dishes, coleslaw and mashed potatoes. When I got home and served my family, the chicken pieces were absolutely miniscule and pathetic. The coleslaw was obviously not prepared correctly and we are huge kfc coleslaw fans! We ordered 2 of them. It had a very cabbage taste, like someone neglected to add in part of the sauce or not enough. I called the location in Gaylord and asked to speak to the manager. The person on the phone identified herself as Amy and that she was the manager. I explained my disappointment with our order. Instead of apologizing for the mistake, she carried on how the coleslaw was made the same was everyday ad that my order for the mixed special was half dark and half white, half bone ad half no bone…WHICH IT WAS NOT! I asked her if she was seriously arguing with me and she went into further defensive mode. Frustrated I told her that she no longer would receive business from my family and I. Again, no apologies, more argumentative ad defensive behavior. Mind, that I was not being rude, just making an honest complaint. There is no way a manager should behave in such a way. I am very upset that I paid over $30.00 for a meal that was not up to the quality that I normally receive from KFC. And to deal wit an inconsiderate manager to boot is very upsetting. This incident occurred approx. 7 pm (Eastern time) on May 7. (For your reference).

I eat KC.fried chicken at least once a week. My favorite is original wings.
The store that I always go to, is located on Rt.17 n. In Hasbrouck Heights NJ.
This afternoon I got a dozen original wings.
For the first time I noticed the flavor was different, than I realized the flavor was
rancid oil. Say the least I was very disappointed.
I hope this won’t happen again.

I have been at the location in St. Cloud, (Canoe Creek/Old Canoe Creek) FL 4 times over the past 4 months and everytime I have had some disapointing experience. Every visit I think maybe this time it will be better but the last time was probably the worst. I work in retail management and know that it is great customer service that companies need to continue to be successful. I am also a very busy person and eat at fast food restaurants 8+ times a week but this location has rarely been a choose for me because of the service. One occasion my husband and I went into the lobby about 7pm and I wanted original recipe chicken and they were completely out. On two other occasions I went to the drive through one time it was extremely slow (15 mins or so) when there were only one or two cars in the lane. The other time there was only one car in front of me and it was so long that I drove away after placing my order. The very last time in the drive thru I only pulled in because there was no cars in sight. I had to repeat my order two or three times of a 2 piece meal with a side of macaroni & cheese and a pepsi. I rounded the corner to see two cars and had to wait 10-12 minutes before I got to the window. Once I got to the window I was asked if I wanted orginal or crispy, the window closed for a minute then he came back back and wanted to know what drink I wanted. I was getting frustrated because I was on a quick lunch break. Finally once I got my food I was so grateful to go that I drove away with finding out a minute down the road that I had no fork to eat my mac & cheese & no napkins. I just couldn’t believe this and I had to eat the best way I could quickly before going back to work. Once I got back to my store I expressed my disappoinment to my employees and a comment was made how they as well had a bad experience at this location. In my adult 20+ years as being an adult I believe I have went out of my way maybe once to complain about any sort of incident of customer service because I realize things happen in where you just can’t always please everyone all the time. But I have never had a pleasant experience at this location. Anyways I have been thinking about my experiences for several weeks now and decided to write this. I know that you might want to contact me on this but am not looking for anything other than to express myself for all this has been weighing on my mind and thought someone should here my story and get some help for that store in St. Cloud.

Thanks for your time,

J Bigler

The KFC I visit is store #G135019. This store is located at 7006 W.75th Street, Overland Park, KS 66204. My last visit was April 30, 2013. I have several complaints I’d like to share. First, the floor is always very greasy when visiting. Maybe bleach or ammonia needs to be used to cut the grease. Or maybe use a different mop than the one used in the back. The person taking your orderneeds to be able to understand and speak English if they’re taking orders. The worker should not be taking chichen from the top tray an eating it for all to see. I really enjoy the convenience of this store being close to my house. So if those items can be addressed, I and others would be very appreciative.
Thank You

Me and wife. Went to KFC on 23
40 Decker Blvd in Columbia SC And ordered two 10 piece hot wings with potato wedges l. Wedges were dry and cooked in burnt oil and the hot wings were over cooked and tasted rubberish we would like a full refund we really like KFC and plan on visiting again.. just ask your servers to throw out food that has been sitting out all day.. thank you…

This is the second email i sent to kfc’s customer service on the Aiken, SC Store on Pine log road. Customer service itself is unorganized. Im a loyal Kfc customer of the past but my last three visits have been unsatified visits. Yesterday 5-20-2013 i ordered a pot pie and a 5 hot wing combo. My wings were cold, hard and one looked like somebody bit off it. If i wasnt on my way to work and had time i wouldve took everything back.. I will not be going back to this particular store!!!

I just had an insane KFC experience in Columbus, Mississippi. First, the guy taking my drive through order sounded like he REALLY hated his job. He was slow, monotone, and sounded stupid. I know you only pay minimum wage, so it is unskilled labor, but come on!
I asked if there was still a five or six piece chicken tender meal. He said yes and it comes with one side. I asked for potato wedges. He told me to pull around.
No drink in a meal? Huh. Ok.
He didn’t tell me my total (they never do in Columbus, Ms.) for a reason I don’t understand. Tell me the total, and I’ll have it ready when I get to the window, ya know?
So, I get up to the window, and this young African American gentlemen tells me my total is $14 dollars and something cents.
Fourteen dollars?!

“Yes, sir.”

For six pieces of chicken?!

“Yes, sir.”

Six pieces of chicken with potato wedges and no drink cost fourteen bucks? Over two dollars a tender?!

“Yes, sir.”

Now, since YOUR policy is not to tell the total when the customer orders, I say no thank you, and drive off empty handed.
I went to chic fil a, and a four piece with fries and a drink cost seven dollars.
It’s clear this guy did not understand my order, even though I asked him again and again about it. I wish I hadn’t been in such a hurry, so I could talk to a manager. Not to get the guy in trouble or anything like that, but I KNOW chicken doesn’t cost $2.50 per tender.
From what I understand, KFC is a big deal in the rest of the world. But here in America, it is bottom wrung.

The food supplied at your cmh road branch today was not good rather it was not fresh. On informing the store manager she offered me a new pack of potato fries.. We didn’t take that since we didn’t like the first one. Your old madras road branch is very nice.. They supply the food as shown in the menu but @ cmh road branch even after telling them they didn’t supply as per the menu. My bill no is 32278 dated today @3:55pm. You may check your cctv footage. Regards

I’M writing you guys at KFC , to Request the Return of Honey BBQ Wings !!!! pleaseee pleaseee bring them back to stay ,they’re my favorite thing . Maybe an Online Survey determining it return should be given out .!!! im in Las Vegas , NV and i just really miss the Honey BBQ wings.

Got such bad service today!! I orfered food for delivery and the driver took an hour and 15min to deliver and my house is 10 minutes away!! Food was ice cold and the driver forgot the card machine!!! When he eventually got back I got overcharged aswell!! No one made any effort with my complaint!! I love kfc and its always my first choice but after today I am not so sur!!!!!!!!

About 3 weeks ago I went to my local KFC, and ordered my regular meal, except when I got to the window to pay, I asked how come every time I come and order the same things, I pay a different amount, well then what was the so called manager closed and locked the drive thru window and waked away without letting me pay for my order or getting my food. So I came back to my office and called the corporate number listed and complained, This is not the first time the location has treated me like I don’t matter. And I mentioned that when I called, I have not heard a word from anyone, I am not looking for a free meal, I can pay for my own lunch, But have not been back there, and will not go back there, EVER until this manager is replaced, the way she slammed her hands down on the counter and locked the window left me speechless, so since then I go somewhere else for my lunch everyday, I guess you do alright without my money, so be it. I now drive around with a window sign on my truck telling all who read, : DON’T VISIT LYNN HAVEN KFC, YOU WILL BE TREATED BADLY”, I have gotten several questions on it, and am glad to explain the whole story in detail. Rating on Customer Service, F. I hope whoever reads this has the same kind of day I had on that day.

We went in our local KFC (Eden, NC) on June 7th at lunchtime with our 11 year old and 16 month old. The little one has a severe egg allergy. There were only about 3 people eating in the restaurant and no one in line. We asked if the chicken had egg in it. The cashier didn’t know and asked the manager. The manager, very rudely, told us that none of their chicken had egg it just had seasoning on it. We also asked about peanut oil because we have been told to avoid nuts. The manager was very rude and let us know by her words and actions that she didn’t want to be bothered by our questions. It was so obvious that our 11 year old picked up on it and said, “I’m sorry we are just trying to not have to use his EpiPen.” My husband ordered the chicken bites and shared with our 16 month old. He started breaking out with red dots around his mouth so we gave him Benadryl and stopped feeding him. That night my husband got on the internet to file a complaint about the manager, and was livid when he saw the allergy list on KFC website that showed that what we gave our son because the manger told us it did not have eggs in fact did. He filed a complaint stating what happened and that we would never be back and asked to be contacted. While discussing our situation with friends (we have told everyone) we were told that a friend who can not have gluten was told that one of their chicken from the same restaurant we dealt with did not have gluten in it and it did causing him to get very sick. We got a form letter today apologizing for the inconvenience (the possibility of my child dying is more than an inconvenience) and 10 $1 gift certificates (they are in the trash can). The letter does not say anything about the situation being addressed so I called the number on the letter and spoke to the owner. He started trying to tell me that the chicken did not have eggs. I informed him that was not what the KFC website said. I told him that if the Benadryl had not worked, we would have been suing them. I tried to make him understand that this is a life or death situation as we have been told by the doctor that he could stop breathing the next time he gets eggs. The owner replied with, in all their years of operation, they had never had an issue with eggs. He never came out and said they would do better training their staff about allergies so I am even madder and more concerned than I was before. I am terrified for other people with food allergies having an even worse experience than we did. I hope and pray it doesn’t take someone dying before this owner and manager takes it as a serious matter and does a better job informing their staff about allergies.

You need to fire the manager that was working on 6-16-2013 and possibly even the district and regional managers if they allow customers to be treated this way. I have never ben so appalled by something this inept. I have contacted local health inspection officials about this problem.

I was at the Cathedral City, CA KFC tonight. I ordered the 12 piece meal of grilled chicken, and was told they had no breasts or legs and it would be about 20 minutes before it was done. After waiting a half hour I was told the oven was down and there would be no grilled chicken. As I waited I heard requests for origional and extra crispy chicken which they were also out of. I have been there other times and there is always something wrong, either I don’t get all my order or they are out of chicken. How inconciderate the employees and the manager was to make me wait, not even to offer me a glass of water (temps outside were 113 degrees) then after a half hour tell me sorry no chicken. I did take my money back and went to El Pollo Locco and got a 12 piece meal for about $1 cheaper.

KFC is no longer a choice for a meal.
Genie Spratley,
Cathedral City, CA

Why do you NOT sell your BBQ chicken anymore. I talked to thousands of people who WANT IT BACK.

Lee’s puts KFC to shame! I’ve had KFC and Long John Silvers thats sat under the lights so long that it’s drier than road kill and I’ve taken back and got into a screaming match with them. Never happens at Lees. I’ve called KFC 3 Different times and left messages I guess were aimed at outer space cause NEVER no replay.

Everytime i visit kfc in garner on hwy 70 i am disappointed..evertytime i visit the managers are very rude an nasty.Shanta i believe is her name is the one who gives me the most problems.i will continue to give bad ratings if something does not change.

Thank you. Sheri L. Judd

My wife and I go to KFC in Moberly, MO. 65270 . Get out there and thought we would look at the buffet to see what was on there. The only meat was a couple pieces of original and a couple pieces of crispy. Not bad, figured they would fill that up soon. there was several empty bins that we had no clue was was in there so we asked before getting the buffet since Melody wanted some chicken livers. The girl at the counter said you only get whats on the buffet. We just looked at each other and walked out. piss on them. I tried to call the local store and they don’t answer. See if I ever go back there again. Had a bad experience last year and took this long to see if they had gotten any better. Evidently not. .

I purchase the colonel Original sandwich meal….. the sandwich WAS the worse sandwich I have ever tried to eat. I had to throw it away after several empts to bit into or chew. The chicken breast meat was stringy, dried out, tasteless tough, and way too thick.. Have you ever tried to eat a shore leather, and have it stacked 2 inches thick,on a dried out nothing on bun! Two over size thick pieces so called chicken breast, on a dried bun (nothing on it) and some sadly looking pink stuff, dripped on the meat. I believe my dog would walk away, if I had one.. purely the worse sandwich I have had in 50 years and from Alaska to Mine, this is a sandwich I would NOT EVER recommend to any one

You have worked very hard to get rid of my family as customers.
First you close the KFC closest to me. Now I have to go 5 miles for it. I have been getting #1 white for years. I went in yesterday and am told I have to pay a substitution fee it I want white meat.
Well congratulations you finally ran me off.

I told my complaint to Christie at the corporate office number provided by the KFC on belvedere and military trail. I printed coupons off the Channel twelve news to try a boneless piece of chicken free. The store manager refused to honor our coupons. There were four knowledgable mathematically and socially. Due to there lack of knowledge of how to enter the coupon they refused them altogether. I was very upset with the poor customer service. The coupons DONOT expire until 8/31/13. With humiliation I don’t want to use them. They will give food and discounts to who they will but you deny my coupon because you don’t know the procedure????? Christie said she would mail me courtesy coupons. I have not received them. Where is the care for satisfying your customers??????

On Aug 1, 2013 while traveling home from a long day trip my family and I decided to stop at the KFC/Long John Silvers located at 6440 E State Road 64 in Bradenton Fl 34208. We entered the store at 8:40 pm, at 8:43 pm our order was submitted and paid for using my debit card for Long John Silvers menue items. Two other sets of customers entered the store behind us and left with their orders (Long John Silvers and KFC items). At 9:00 the dining room door was attempted to be locked on my husband who exited to check on our pets traveling with us, he informed the employee we were still waiting on food. I approached the counter and advised we had not recieved our order we paid for. We were brought a partial order (2 of 3 orders and they were incomplete).
When I pointed out we were missing a order, we were brought a single fish fillet which was an add on to our order. Again we pointed out a whole missing order and we were told it would be 30 minutes, they wanted to lock the dining room (it apparently closed at 9pm but the drive thru was open till 10pm), we were offered chicken or we could leave without the order. We said we’d leave without the order but not without a refund on the dinner. We had to wait on the manager to come in and do the refund, we left hungry, then had to wait for a unloading resturant supply truck to leave the parking out so we could get out. I had to post the store location because I don’t have a receipt with the store number as it was kept and destroyed or garbaged by the employees – I did ask for it. I have my credit sale and my credit refund slip (which was done at 9:18pm – almost 24hrs later I’m still waiting for it to post to my debit card.) Even though there were several employees, the clerk who took our order seemed to be doing everything in the resturant part (counter-food-dining room), another was handing the window. The manager didn’t seem happy with us and when he spoke we couldn’t understand him, the management and staff were African-American and we didn’t have a problem understanding the clerk. I realize they wanted to lock up the dining room but the food issue was unexcuseable if they were serving the drive thru till 10pm. We’ve never had this kind of service at our hometown Long John Silvers, if we did we wouldn’t be customers. This store would be a prime candidate for Under Cover Boss – maybe the clerk needs to be the manger.

8/05/2013 Visit Time 5:15 PM KFC Hwy 49 Yazoo City, MS
I just visited your restaurant in Yazoo City, Mississippi and was totally disgusted by what was allowed to go on at the buffet. There were approximately 20 people in the restaurant and there were signs posted that you must have a clean plate for each visit. I watched 6 people ranging from ages 10 to 30 go back for seconds without getting a clean plate. Some had food hanging off the sides of their plates and one even set his plate down on the buffet counter to serve himself with one hand while he was scratching his frontal private parts with the other. There was actually a buffet service person at the buffet while this was going on and she never once said anything to the people. I can not give you a receipt # because I was not given a receipt when I paid for my meal. I believe I was not given a receipt because I am a senior citizen and was not given a senior discount. I assure you I have eaten there before many times and many of my family have done so as well but we will not be customers there again. What I observed was not only filthy, vulgar but could easily spread diseases that I do not wish to contract. I do hope someone will correct this problem before KFC is faced with a lawsuit for unsanitary conditions.

very bad timing in all gharafa branch qatar

About a week ago, I ordered the boneless chicken meal from the KFC in Grand Prairie, TX. Upon getting home, I discovered that the chicken was extremely tough and tasted old. I filled out the survey in which I stated the above problem and asked to be contacted. It’s been approx. 6 days since I did so and still have received no communication from KFC. Needless to say, this gives the impression that the customers needs/opinions etc. mean nothing and are not worth replying to. Don’t think I will be spending money with them again.

I walk into KFC today in a bad mood and made my order before i was done paying the bills my food was ready hurry*with a smile on my face .was greated to politly from this beautiful black african beauty ,she said :here you go mam’m hope everything is going well today nd i told her no that no and her reply was mam’m if you need someone to talk to,i am right here working just call me and i will be at your service 🙂 that tall girl .wha a shock i have never been treated that way before.

On 8/25/13 at 12:00 I visited the KFC at 4623 W. Market St. Greensboro, NC. I had the coupon for the BOGO 2 piece boneless chicken meal. No one said hello, or how may I help you? The first words from the two cashiers after they showed up were “that’s expired and no good”. I was dismayed at this because this was going to be the lunch for my 7 year old and myself and on the coupon it had a date of 8/25/13. I thought that this coupon was like EVERY OTHER coupon out there and that the date on ticket was the last day to use it. After the cashiers rolled their eyes at me they went and got the manager and as soon as he walked up he was rude. There was again no hello or anything. He told me I was wrong and did not try to be conciliatory at all towards me. He was simply rude and gruff. So, instead of spending my money with them I left amd took my money elsewhere. I will not be going back to that location ever and I’m not sure if I’ll gor to KFC again. If this is true that the coupon expired on the 24th although printed on it is the 25th then this is nothing but a scam by KFC to get people in the store and spend more money than they were planning on. The attitudes they had and the way the dealt with this issue is the whole reason behind the saying of customer “no”service. I will be sure to tell all of my friends and associates about this so that they too can stop shopping there.

I just had the worst experience ever. I went in KFC for supper. I witnessed a manger and a customer arguing over mashed potatoes. I really have to the say the customer was right. All he said was he was missing his mashed potatoes and basically the manager called him a liar. Lol I am not kidding. Which turned into a yelling disagreement that the cook came out throwing the f bomb. Really you cant make this stuff up. I felt really bad there were to little old ladies in there totally not knowing what to do.

Went to my local KFC on union street plymouth UK to get a meal bought 12 bit boneless banquet with 4 extra bits. Only to get home and find no popcorn chicken no dips no gravy no coleslaw this is not the first time this has happened. Had to get one of my sons to go back and get said items customer service is crap there is no customer service all the guy wanted to tell the customers that he had just got promoted to manager I personally wouldn’t let him manage a piss up at a brewery let alone a shop with customers in it.

used to work for kfc in el paso tx. the one the downtown area, this kfc is full of irregulareties, there is a internal mafia, team member as well as managers and im talking about team members that have years working there they bully new team members and manager permit all this, all this is to the knowledge of the general manager (Eduardo) and he never,ever does nothing about it rhere should be some inspection, talk to team members, get to the bottom of all this isint this against the right of employees??? or in some case, doesnt anybody care???

Wondering why our outlet will not accept the coupon for the
$2.99 special-Guess your club card is of no value-Explain!!!!

I started working at KFC in Milford, MA on Medway Rd. I started the end of August. At that time another new employee started a day after I did. We were told to take our breaks at 8pm so we did, He followed me to a local coffee cafe, at that point in time he proceeded to comment on the size of my chest and asked many questions about my relations with my huband. When I returned to work 30 mins later, I was visable upset and told my manager at the time. She said it would be taken care of. No less then 12 hours later I found out that this man….. that I worked a shift and took a break with was a level 3 sex offender. I am shocked and horrified that a back round check was not performed on him before he started. I would like to bring this concern to the highest level. My safety was at stake and I demand compensation or I will have my lawyer all over this.

Back in May I went to KFC and bought 2 chicken pot pies. Pies were all liquid and not much meat. So I went online and submitted a complaint and an area manager (female) called me back to appoligize. She said she was going to send out two free coupons for two pot pies. 3 weeks went by and I called her to find out what happened to my coupons. She said “oh they are waiting for you at the store”. Really?? So I told her to mail them to me (which she said she would do from the start and never did). Now it’s almost October and still no coupons! Never again will I visit any KFC’s.

After many many phone calls and visits to your store after getting some dried up bad chicken, I see now why you never contacted me! I just read all of the similar complaints above and it looks like you and your company just don’t have it together anymore! I see that you would rather lose customers than address and resolve their problems… I do finally give up trying to contact and resolve this problem. You obviously have no intention of keeping me and my family as customers. I see your company slowly deteriorating…and I for one will not pay the overinflated prices for a poor quality product. I only wanted my $25.19 back. You could have kept us as customers if only you had responded. Many many weeks have passed and I give up on you. For the rest of my life whenever I see a KFC sign , I will remember this and I will instead go to Smith’s for $5.99 or $8.99 for juicy delicious chicken. You have blown it! You have lost a customer. I cannot wish you’re company well. I’m sure I will be seeing many kfc’s closing down and eventually becoming a thing of the past. This use to be a good product. Problem now is you are overpriced and on top of that , obviously just don’t care! Good luck in the future… If this is how you run your business, you’re going to need it!

I purchased a carry out chicken breast dinner in early September 2013. When I got home I found out it was excellent. Two weeks later I again purchased the same carry out. When I got home and opened it ut it was a much different experience.

This time I got the regular chicken instead of the Krispy I ordered. It was half the size of the previous dinner, was dry and stringy, and the mashed potatos had the gravy mixed in the potatos instead of on top as if someone had steered the mix. I set the receipt aside without looking at it and decided the next time I stopped there I would talk to the Manager.

Two weeks later I did that and asked some young counter girl to get the Mamager. She indentified herself as the Manager even though she appeared to be in het teens with dirty hands. She went to the outside of a little office and appeared to be talking to someone, than proceed to deliver orders through the drive up window. After leaving me stand there for about 7 minutes, she said I should have made a complaint within 24 hours, and I was out of luck!

I called KFC the next day and made a complaint about this location in Henderson, Nv. and was told a “Customer Sprcialist” would call me within 24 hours. It’s now been weeks and no response. As a 35 year customer I will never patronize KFC again!

This evening I went thru your drivethrough and ordered a large bucket of crispy chicken with sides. I haven’t had food from your stores in many years! First of all, I fed 4 hungry boys who absolutely loved it, all of it and they gobbled it up!
The reason for my message is to inform you that the employees working tonight were, without a doubt, the nicest, patient and over the top employees who made it clear that they love their job and really appreciate their customers! I wish I had gotten their names but I can tell you your restaurant is located on
NORTH PETERS ROAD IN KNOXVILLE TN. I can’t express enough how pleasant they were to make me feel welcomed. Please say “thank you” from me and please recognize that they are outstanding employees. Wonderfully pleasant, of any fast food restaurant that I’ve EVER purchased food from and I do mean ever!
Give them high praise because it is very much deserved!!!

Cathy Kane 🙂

Let me say this – I would love more than anything to see this go PUBLIC.
My Mother had the great fortune to turn 90 years old a few weeks ago. However one of her wishes was to go to KFC in Maryville, Tn. for dinner. My mother, her daughter (my sister) and her husband ordered the buffet. When finished my sister’s husband went to the counter to ask if there was any way to get a box (and yes we know they do not give take home boxes for the buffet) since my mother had 1 chicken leg left and would like to take it home. The General Manager starting raising her voice and making a big scene over a 50 cent piece of chicken. *
Now let me add to this – I did say my Mother was 90 years old, however I did not add the fact that she is in a wheel chair and on oxygen.
*Now all this was going on in front of other customer and her full staff. At this point the Manager as already embarrassed my Mother, humiliated her in front of others and then to add more disgrace and indignity to all this – the Manager called the POLICE on my Mother. And yes the Office thought the Manager was nuts. What she did was complete miss use of the 911 system – which by the way is illegal.
I have had conversation with a few Executives from the Corporate office and from one of the Franchise Owners, but all they seem to be able to say is my Mother was “DISAPPOINTED” in her visit. Tell me something please – would you only be “DISAPPOINTED” over that treatment.
You will never see her nor any member of my family in any KFC store again.

With your recent menu additions,I went to your website to see what is currently available. I saw an icon for coupons. Why not? After clicking on the icon I was taken to a screen that informed me that I had accepted the installation of several programs and various defaults. That’s just plain sleezy. Selling your menu page to default program installions and having them install unwanted programs on my computer when all I wanted was to check for coupons for your chicken. I hope your business improves to the point that you don’t have to do this kind of thing to survive. Unfortunately, this is the kind of customer relation that will preclude that from happening.

I got one of those go cups today and I could not eat it the wedges were so thin and dry and the chicken strips were so over cooked and dry. This turned me off from KFC

We saw an ad for 10 pieces for 9.99.Should have known there was some kind of catch.The wings that they gave us in the bucket were about as big as a small egg.Looks like the cheicken was about 2 weeks old.Bad

The Colonel would be disgusted to see how his business is being run in Suwanee, GA.
For the last 3 times I have been to that fry shack they have gotten the order wrong. Granted that does not compare to getting orders to Afghanistan, but when I pay my hard earned money, it seems reasonable that I would get what I ordered.
So, with that said, I ditty bop on over to KFC tonight to bring dinner back to the family. I get home and I don’t have what I ordered. In addition, the chicken was so greasy and soggy So, I go back and very politely (even apologizing for having to bring the order back) and I explain that I received something other than what I ordered. The girl behind the cash register was very nice about the whole thing. But, then the manager comes over and kind of gets in my face wanting to know all about what I ordered and what was wrong, etc.
So, then he walks over to where he doesn’t think I can see him, and he starts telling his compadres and laughing about it.
I take that in stride…..considering the source. No sweat, just give me the chicken and let me get out of there.
He hands me the corrected order, I get home, and it is still not what I ordered. So, I lost this round, butKFC loses more, because there won’t be another round. I’m done. Shame too, because I remember how good the chicken used to taste back in the 1960’s when I was a kid. That’s it. Keep laughing buddy, one day you won’t have any customers left.

Dear Sir,

I am a residence of Gopeng, it is a pleasure and also a good image, to see KFC franchised in our Gopeng Town. Do you mind if I make a suggestion for you to look forward to as an investment or as a benefit for us to eat in an Air- Conditioned room for comfort? A win! Win!

Do you know, we have a very famous ” Gopeng Lai Feng ” , rice noodles in Gopeng? It is just located along your same row of shop. It is always crowded with customers. This famous rice noodles is excellent, the soup is delicious and the supplements are crunchy and nice. The only dissatisfaction we have is after finishing the bowl of steamy hot noodles, the whole body is soaked wet with your own sweat. So, if we could have the steamy noodles in your Air-Conditioned room would be perfect. KFC have good recipe for fried chicken, to duplicate the recipe for rice noodles , I believe shouldn’t be an obstacle for KFC. Should the management give some consideration to my suggestion, I think this Project could boost an extra income for KFC. Not only in Gopeng but to all your branches. It is worth the thought. If the idea turns out to be a success, KFC should be grateful to me and give me free treats for life. Ha! Ha!

Would like to have my steamy rice noodles in the comfort of KFC come true. Can KFC do it?
Thanks.

Mr. Lai.

Hello, ı am writing from the capital city Ankara in TURKEY. Last week my colleague and I order KFC take away meals to the office we are working at. That night both of us suffered from diarrhea. This information should suffice for you to duly investigate this matter. i.e. your franchise in TURKEY!
Regards,
Nilufer Ermete
PS: I am an avid consumer of KFC ever since the 1980’s when I lived in England, I am a Turkish citizen by the way. This is not a duplicat comment! If you do not give a damn then I shall stop eating KFC.

Today afternoon went to KFC at Andheri which is located near shopperstops..I ordered dat rice bowl of chicken which is hopless frankly speaking..no taste..nly taking so much money n giving yellow colour rice which can be prepared at home by a small kid also..so kindly change the show off of ur adverstisement it will give you nothing instead bad suggestions..You charge too much for that bucket chicken..only having branches in all parts of the city is nothing..improve your service

I took my 10 year old grandson to the kfc near Whitstable in Kent, England. The last time I ate kfc was about 20 years ago and following this experience I will never set foot in one again. My grandson vomited because of the grease in the chicken. It was disgusting. I have never had any food in a fast food resturant that tasted like this. Pointless complaining to the staff as they are not interested and I dout that kfc head office would even care. How they can get away with serving this muck and charging you for it is beyond me. The place was scruffy, tables not wiped off, do us all a favour kfc and close down

KFC discontinued HOT WINGS??? (Toronto area anyway). They were the only reason I bought food from KFC…. don’t need to go to KFC at all anymore!

I visited the KFC in Janesville Wisc store D333003 Dec 16,2013 with my son and his girlfriend at 2pm. We were the only customer’s in the place and after ordering our meal sought a place to sit. After wandering in the dining area trying to find a CLEAN place to sit we gave up and wiped a table as best we could to sit down. Hard to believe that with 4 employee’s lounging around in the meal prep area that someone couldn’t have took a look at the Dirty dining area. Management really need’s a TUNE-Up at this place!!

Problems yesterday with store number E156013 in Oregon. ordered the two KFC buckets with two sides. Two separate orders I told her. Almost everything went into ONE bag and only 6 pieces of chicken were put into the 8 piece bucket. Talk about flustered. didn’t see this until my daughter got back home and called me to come back. they didn’t have any sides in their bag. and only 6 pieces. I had to turn around and go back but not to KFC. It was too far. Ticket #3179 your chicken is still way to salty!!!!!!

I have ordered 8 piece bucket on 31.12.2013 in chandanagar,Hyderabad store. Few pieces in bucket are very salty and very difficult to eat.Please check your formula.

I live in Montrose,co. today I went to you store here and asked for 2 pieces of white meat original receipt and potatoes. I paid $7 and change. I was very tired and hungry. I got 2 pieces of white meat, potatoes wedges, biscuit and coleslaw. You coleslaw is always sour the biscuit, which usually great was older then me and the chicken had uncooked batter in every nook and cranny. I throw most of it a way. Now my memory came back to me why I haven’t bought from KFC. $7 for something that may make me sick. I WON’T FORGET THIS TIME. Bread and Butter is better then this. You should be ashamed.First, the fact you may make people sick and second for stealing.

I have problems with KFC EVERY time I visit ANY of their stores. I am caregiver to 2 twin sisters, senior citizens who are both disabled. Unfortunately, they ADORE KFC & insist on having it at least 2-3x per month. Every time I get KFC for them, they order the same thing. A 10piece meal w/2 sides. We like to get ALL 10 pieces BREASTS ONLY, 2 Original & 8 Xtra Crispy. I almost ALWAYS have to drive to at least TWO locations before I can find a store that is willing to fill our order!! Its quite a drive for me to go clear to 71 N.Nellis, LV, NV, but I AM WILLING in an effort to please these ladies. Last nite I was told there would be a 20minute wait, which I agreed to-having already been turned away from the store at 4924 Boulder Hwy, LV, NV. After 35minutes, I went BACK IN to the store & a different worker told me she’d be glad to “go ahead & package my order on up”!! From there, I waited ANOTHER 12minutes! The girl who originally took my order had left for the evening. When I got home, the 2 Original Style breasts were so SPICY(??) the lady was not even able to EAT THEM. 2 of the Xtra Crispy breasts were so DRIED OUT, TOUGH & RUBBERY that they couldn’t be eaten either. There wasn’t even an apology for the nearly HOUR LONG wait. And I have learned to unpack & CHECK my entire order BEFORE I leave the store with it, because its almost ALWAYS NEVER CORRECT. We live way too far for me to turn around & go BACK every time KFC screws up! And we spend WAY TOO MUCH $$ at KFC to have to put up with any of this nonsense.

To start with we love KFC, That being said the Manager at San Leandro,Ca. store #137 should get fired he is rude. Meal tonight came to $39.07, I called in a complaint tonight and we will see if anything comes of this. I own a small business and know exactly what I would do if an employee was like that to my customers. Keep it real KFC

Historically, I have really enjoyed KFC. However, the past two visits to the KFC in the Churchland area of Portsmouth,Virginia have been disappointing. I went through the drive-thru around 4:30 each time. I ordered the same thing each time, two 2 pc meals (white meat) with mashed potatoes and green beans. On the first visit, the chicken, which was extra crispy, tasted as if the grease had been over-used; not a good taste. On the second visit, the biscuits provided were stale and hard.

The manager/owner in Hanford Ca, may need professional help. His name tag reflected the 1st name Eddy. He is immature, loud, rude , and has zero talent in communication with senior customers with a minor fixable problem and needs mental evaluation, I would hope that you get an unknown to him evaluator to do a quick study and or interview his co workers, better still, send your agent with a small problem for him to solve in a professional manner, He qualifies in common street language to be a ” smart ass, and is my understanding that other of your ex customers share my view. It will be interesting to watch your top management react or not to this notification, Hanford Ca. KFC used to be one of our family’s favorite places to lunch and will not be renewed until a change appears. Until a change is made, word could spread on this character.

The new KFC in Baku Azerbaijan was eagerly awaited by most of us British expats working out here but it has been a major dissapointment, my 4th (and last) visit to this establishment was the same old story. They (Azerys) just dont seem to get the concept of people queueing patiently awaiting their turn, no no they just keep the head down and serve the first person that talks to them in there own language while we just stand about like idiots even when you try to attract their attention you are met with a blank look and still ignored untill you are the only person waiting. This is just not my view but also the view of many others, 3 off who walked out last night, I WONT BE BACK!!!

The KFC/Taco Bell in Rio Vista CA has been serving day old chicken. They put the old cold chicken back into the deep fryer, the results are burned, soaked in grease, hard to chew pieces. This is not one time thing,a much to frequent happening. Maybe they need to go to a training class

My concern is that management at the KFC store on state street New Albany, IN., fired a 82 year old woman who has worked for 12 yrs.at that store was fired because the weather was so bad that she could walk to work, which she walked about 2 miles every day and put in a full days work and walk back home many nights at 8 pm when she got off work. I’m a customer and I’ve seen she work while other staff would be standing around. I want you to now that just isn’t right. If management says she didn’t work hard then that’s just wrong.

I was wrongfully fired from the k.f.c. here in galveston Texas because i brought to the managers attention that the food was expired and he hates to throw away outdated products….so his revenge was to write me up twice in one day about issuses i suppossedly done weeks ago….the store is ranned and owned by foreiners my hours has been cut on accassoins because i have no familty to provide for and also that he was told by one of the employees that gay people like myself party all night and want come to work on regular basis….i have been threatned to sign right ups in the past or iwill be terminated on the spot…..yeap discrimination still exsits in the work place….I plan to seek legal advice and actions…..raymond from galveston texas

This concerns the KFC on state street in New Albany IN. and the firing of a 82 year old woman who has worked at KFC for 12 years. This woman has walked 1.5 miles to work and 1.5 miles home every day for 12 years. She was fired because she was unable to walk to work for 3 days because of bad weather. The weather alert had said it was blizzard like conditions with visibility of less that 1/4 of a mile and warned everyone to stay indoors unless absolutely unavoidable. I have visited this KFC several times and this woman was always busy and a favorite with the customers. I had observed this employee several times handling trash bags as big as her while much larger younger employees were not loitering. I feel she was unfairly treated and will not patronize this location again, actually it changes my opinion of all of the KFC’s. I will share this with as many as I possibly can starting with facebook.

I was returning home from shopping. I as my husband if he would like some chicken to take home. One of your KFC resturants is located about 6 blocks from my home. I had not had any fried chicken in months. Well, he said it would be ok. I went thru the drive thru in Clarksville, Indiana. I was going to get 8 pieces to take home. It came to $14.00 something. I did go ahead and get it. Where does your chicken come from? I couldn’t believe this chicken cost so much. I can go to Kroger right down the street about 4 blocks and get 8 pieces for $7.99. Your prices are way too high. I just can’t believe this. I just want you to know I can’t afford to eat at your KFC’s anymore. To make matters worse the chicken tasted like it had been left in a warmer most of the day. I was there maybe around 4:00 PM. Thank you. Adah Dahmer-Marsh

I used the drive through at KFC on Teal Road in Lafayette IN on 02/08/14 to pick up a 9 pc Family Meal. It was 6:00 in the evening, so you can imagine my surprise when the girl at the window told me I would have to pull forward with 4 other waiting vehicles, because they ran out of mashed potatoes and had to make more. I did and after 15 minutes noticed three of the waiting cars left. I had already paid $21.39 and was not going to just drive away! The car in front of me finally got his food, but after 10 more minutes without mine (25 min. now) I looked up their number on my phone and called them. I told the boy on the phone, who answered “hello”, (really?!)that I was still out where they told me to wait for my order 25 MINUTES AGO, and he said, “Oh, what did you order?” NEVER AGAIN!!!

Yesterday we ate at the KFC in Rowlett, Tx located on highway 66. We had their buffet meal. Within 30 minutes I started having severe stomach cramps and an upset stomach . I don’t know what is wrong with the food served there but you have a problem . Several of our friends say eating KFC always makes them ill. My sister-in-law says the KFC in Athens , Tx went out of business. She said she always got sick After eating there. So it was a blessing that it shut down. Sincerely

KFC should consider a “will call” window for people who do not have time to wait in line or the drive up window. Think about it? You call on your smartphone or email the order in and are given a # and time to pick up and have 2 options, walk in or drive up to a separate window for “WILL CALL” only. The congestion the drive up and counter would be cut in half. FYI, I’m also sending this to BK/WENDY’S/McDonalds/TACO BELL. I think someone will bite!

I live in Lovington NM. I would like to tell someone about the KFC in Lovington. My daughter and I go to KFC about two times a week, and have done this for the past 4 months. Every time we go, the place is very clean, and not just one employee, but every employee, every time, is smiling, kind, and helpful. My experience at KFC in Lovington is so pleasant that I felt the need to contact someone in hopes that they could be recognized for their hardworking staff.

Dear Niren

I dont know whether i have reached the right email id or not but i would like to complain about the outlet which is opened in Kundly sonepat Haryana.

I often visit KFC outlet as i live near bye but i have my worst experience that everytime they dnt have food to offer .for e.g Rice is not there when you order,no gravy many time catchup is not there ,pieces are not even somewaht hot to eat.

I have told the staff to let me talk to Manager but they dnt even entertain that and even give false promises that with in few days it will be ok .

Kindly look up in this matter at the earliest as it is very shocking to get this type services from a reputed brand like kfc to show these standards of customer service.

RegardsKunal
# 09999996560

Went several times over the last year. Last 2 times I had very poor service. Waited 36 minutes for food last time and tonight I was told it would be 60 before I would get a 10 pc bucket value meal. I even asked the person twice “an hour wait?” And they said yes an hour. That is ridiculous. Will never go again……….

I purchased 30 hot wings at KFC in Norwich,CT to go. When I got home the chicken wings were raw. There was still blood on the chicken wings. I called the KFC in Norwich,CT spoke to a supervisor and she told me I can go back there and get another 30 pieces of hot wings anytime. She got my name and she said it will be listed on the supervisors book. I went today to claim the 30 pieces hot wings the supervisor named “Chris” gave me a hard time. He said that my name was not listed on the book. And when he asked how many wings was it I said it was 30 pieces. He answered me back he said “well I don’t have the much wings right now! And I’m not making it.” I wasn’t able to get back my 30 wings. So I left the store. So annoying!

I tried to fill out the customer form on the KFC website, they didn’t put a receipt in my bag, so I tried the other form for complaints without a receipt. It won’t let me because I do not have a phone ! I guess that’s one way to blow people off !!!!!!!!

Oh yeah, its the locaton on E. Willmill, Las Vegas, NV, the problem is since its Vegas no one cares about customer service because millions of people come here so why worry if we don’t come back plenty of vistors will.

Hi,

I writing this mail to express my extreme disappointment with your services at the “EDM Mall(Ghaziabad)” outlet.

Today I placed a take-away order(Order Number: 35213076603) at your outlet. But later I found that the chicken pieces in all the Zinger Burgers were undercooked.

This is not the first time I am facing such type of issue with that outlet; In the recent future they often used to miss some thing from my take-away orders.

I am really very very disappointed with this experience and I’m afraid I will ever visit that place again. I request you to please think a little about the health of your customers and stop serving us raw(undercooked) food.

this should be of a very serious concern to you people,the issue is that i was served a non-veg burger instead of a veg burger by one of the employee working in your bandra outlet (hill road)…i had been to kfc on the 27th of feb 2014 at approximately 2.40 pm ordered for a veg burger i.e a combo of veg rocking burger along with the fries and a coke…i was served with chicken rocking burger which i had it mistakenly..this is no way to deal with people,you have to be bloody particular in what you are serving,how the hell can you hurt someones religion like this i have never had non-veg in my entire life,i am going through mental torture that i had non-veg since the last 2 days,can ull do something about it,i just broke by religion because of you peoples stupid mistake,i am extremely paranoid with the negligent behavior of people working there…i have the copy of the bill all the details of the things i had called for and also the pictures of the same…i will sue ul under the law of tort and have the right to sue youll right away with the facts what i have with me…you can cross check about this matter with the concerned ppl working there about this incident happening….i have contacts wherein i can publish an article about you people in the newspapers and other source of media as well…if you’ll do not get back to me about this serious concern then i will not restrict myself for doing anything which would harm you people’s image and can even break your customer base…it is a matter of serious concern..and i need to talk to the concerned person for the same..

well i am highly dissatisfied with kfc i gave them another chance in the loris sc store went ordered a 16 piece meal 4 sides 8 biscuits.have always substituted legs in the place of thighs never been charged an up charge for less meat.i did not get my order because i am not paying more for less especially when they have never done it before.the girls on 3 /1 /2014 were very rude when asked why.

Kfc customer sevice is great, but the only thing that concerns me is that they fry the fries and all other stuff in the same fryer as they fry their chicken patties in. Its not right because of religious reason, some poeple like myself do not eat chicken, as I am a vegetarian. I would request for KFC to tell all their branch to manage the items put in the fryers(ex: there should be seperate fryer for the chicken patty and the fries and other stuff such as apple pie and cinnimon sticks). I really hope they do something about it.

i was in your glengormley (uk) store at 8pm and when i ordered a bargain bucket i was told that there was only 8 pieces of chicken left. there was only one other customer in the shop. i asked the guy serving how long for more and the manager (stacy) answered him saying 20 mins. i asked him if the 2 missing peces to make it 10 could be replaced, he asked her and she didnt even look up and said no. i asked her why not and she ignored me. even the guy serving looked surprised. i asked her why it was ok to lose a sale for the sake of swopping 2 bits of chicken for hot wings or something else as i couldnt wait 20 mins and again she ignored me. i asked the guy where the manager was and he said “she is the manager” just thought id say “well done” on that choice lol

Second visit to KFC in Spartanburg, SC and second time order was wrong. I do not like spending my money and not getting what I ask for! I wasn’t a big KFC fan to begin with because I think for it to be a chicken joint, it’s too expensive. I will never dine there again.

I was at the KFC in Brandon MS. on Saturday night 3/8/14 at
around 7:00. I placed my order at drive thru, I was asked do you want orig.,crispy or some other kind, I ordered original, 10 mins. later when I got to window, the girl said we are out of orig. will you take crispy, I said I wanted orig. she said it will be 6 mins. and handed my a drink, well I ordered two so I asked for other drink, she said I didn’t get that, I said when I ordered the famous bowl you asked what kind of drink I wanted with it and I said sweet tea. she said oh well I didn’t get the famous bowl either, so I gave her back my credit card, to charge me again. then she comes back and says I’m sorry we are also out of sweet tea. I choose something else, and move forward to wait on my order, that comes out 15 mins. later. then when I get home my sides are wrong, I ordered mac and potato wedges, and I got mashed potatoes and green beans. what a complete fiasco. never going back and have told all my friends.

I want to thank KFC customer service for their quick response . Yesterday I had a complain , just a little after I post my issues I was being contacted by an Representative from KFC CSR dept , who apologise on the store behalf and was told I would get back the same order deliver at no extra charges wow…
Thanks again for the quick response and makes me feel better about the free order lol…..

FROM SAN JUAN, PUERTO RICO. PETITION: PLEASE BRING BACK BONELESS CHICKEN PIECES, THEY ARE THE BEST!!!

Went to Croxteth Liverpool KFC and was served by jav cashier 726095 you need to take a note from his book as his customer relations were second to none fantastic attitude and a pleasure to be served by ! We’ll done jav .

I eat at your place in SeaBrook Texas , one to two times a week. I was in drive thru on 3/16/2014,I ask the kid what is on sale, he came back with 9pic. With 3 sides for $19.99 I think that’s what it was. So that’s what I wont ,but one thing he did not tell me was that was dark only. I went to get my other half from work got home and we had all dark meat. And nether one of us eat dark meat we get the me ed so power dog gets the dark, and the ck was not cooked all the way. And we are to far from it to go back. But on the other hands we all ways get great food from there,so good job to your many. And Thank you so much.

Melba Pearson

Just recently I went in to your establishment located on corner of Lewis Blvd & Singing Hills Dr. in Sioux City. My intention was to buy 6 pieces of chicken, potatoes (lg.) and gravy.
I was told that the cost would be $1.89 for five pieces of dark meat and $3.89 for one breast. With the potatoes and gravy the cost was over $22.00.

I was told that an 8 piece meal was $21.00 and a 6 piece meal was $20.00.

I don’t think my math is wrong but if 8 piece is $21.00, I assume the chicken is priced at $2.00. Why then is 6-piece meal only $1.00 cheaper.

Looks like it KFC ripoff. In the same vain you offer the buffet all one can eat for under $10.00.

Is business so bad for KFC that they have increased prices such that it discourages one to even consider it as a choice?
JK

WENT TO KFC IN NOBLESVILLE INDIANA ON SAT MARCH 29 @ 2PM. ORDERED 8 PIECE MEAL AT DRIVE UP. COST 20.77. ORDERED ORIGINAL REC. WHEN WE PULLED UP TO THE WINDOW OUR ORDER WAS WAITING FOR US IMMEDIATELY WHICH SURPRISED US. WHEN WE GOT HOME WE FOUND THAT THE CHICKEN WAS INEDIBLE. HARD AS A ROCK…HAD BEEN LEFT UNDER THE LAMP WAY TOO LONG SO THEY DUMPED THIS CRAP ON US! EXPLAINS WHY IT WAS IMMEDIATELY READY. DROVE 20 MIN ONE WAY TO GET THERE…WASTED GAS WASTED MONEY! WILL NOT HAPPEN AGAIN!

I would like to say the KFC in Azle ,TX is not the place to work or eat at one of the so called managers there Jeremy treats his hard working employees like crap ,including his customers i went in there one day to get the corporate # and he was very rude to me needless to say I WILL NEVER EAT THERE AGAIN.How can you run a business with a manager that treats ppl like this i feel sorry for the employees i do believe i will be contacting the BBB this place needs to find a different manager or shut the place down.

The K.F.C at 6615 Marlboro pike district heights, md treat they worker very bad and talk mean to them and will fire them in a harry. some one need to look in to this matter because the workers do not look to happy working at that K.F.c

Worked for kfc 5yrs treated like a slave was threatened by general manager before , nothing was done, girl at work threatened me nothing was done. They make me do everyrhing while managers are paid to sit in office on phone or facebooking. They don’t treat everyone the same people talk back do no shows yet still have there job. I get talked down too g.manager lets employees talk bad about employees. I worked my butt off during five years yet one compliant happened 2-3 weeks ago and on april 1 was told I wasn’t aloud to come back to work . People late call out all the time smoke weed on kfc property and all. Stealling food yet a dedicated employee of 5yrs I want a call or something back I bet u give them all a drug test no more employees . Dirrty co workers never washing there hands. And all. I’m ready to talk to a lawyer see what I can do. My opinion kfc don’t care about customers or employees just money shame shame shame

I have gone to the KFC here on Pleasanton, CA several times and each time I have had issues with either the staff, the service and the food.
One time I waited by the drive through speaker for about 10 mins and finally just drove up to the window. I told the person at the window that no one was on the speaker. The lady said “oh, that’s because I have it turned off.” ………So I ordered my food and when I got back to my office found that the order was wrong (as usual). Several other times, I was given food that looked as if it had been sitting for hours. It was dry, tough and cold. The only way I could be sure to get fresh hot food was to order it and ask them to make it while I wait. I stopped going to the Santa Rita Rd. KFC for several months. Today I decided to give them one last try. I did the drive up thing and was served fast. I had ordered a 2 piece meal with cold slaw. BUT when I got it back to the office again the order was not correct. One piece of the chicken was dry and tough the other, which was supposed to be a thigh, but was a back/breast was very underdone so I did not eat it. The cold slaw was strange tasting and I did not eat that either. My experiences with KFC have been awful. Rude cashiers, uncaring staff, wrong orders, bad food. Today is my last visit to KFC forsure. I will no longer pay for food that is inedible and treated as if the staff is doing me a favor by waiting on me.
I work hard for my money and to throw it away on KFC is not ever going to happen again.
D. Jacobsen

La Plata, MD store is dirty and the staff have no clue what customer service means. My chicken was half warm and the cole slaw was not cold. And, the cole slaw is not what I remembered – have they stopped using any type of dressing? Just cabbage and carrots?

Is this store being phased out to closure? The franchisee should have his contract voided.

I had the most agonizing time yesterday at the Maple Shade, NJ location…..ever!! While no one was impolite at all, I waited for a good 25 minutes for a very small order. No one seemed particularly bothered by the fact that I stood waiting while others came and went…..an excuse was given after about 10 or 15 min, but still nothing. No concession was offered: coupon, refund, extra food. Just sorry for ur wait…..OMG!!! Never again!! RUN the other way!!!!

After waiting in a drive through for 20 minutes. I asked for the chicken pie and one $199 piece of cake, # cars ahead of me. Again waited for 20 minutes.
I saw they gave my an entire cake as my charge was $10 dollars plus. I just didn’t feel like holding the line up as i had waited so long myself.
I got home. Started to eat this pie? it was all mash potatoes, watered down corn, and a total of 2 small pieces of chicken! They didn’t have much of a choice for drinks. NO ice tea. Well i guess K.F.C will no longer be visited by me! that was terrible food and service….

I have been a customer of KFC for 50 years and like everyone else, had good and bad experiences. About 2 years ago, I received KFC coupons in the mail and went to the Kendall location (Miami, FL) where they refused to honor the coupons and made me feel like a fool in front of other customers. I stayed away from all KFC after that for a long while.
About a year later, I decided to try another location on 152 St, Miami, where the service was pleasant and the food tasty. That was until I got half way through my meal and found a long fried hair in my chicken. That was good enough to keep me away from all other KFC until today, another year or so later, when there was a “Buy one, Get one meal” Coupon in the Sunday paper.
Hoping there was new management in my neighborhood KFC on 98th Street and US 1, Miami, after more than 2 years, I decided to take a chance. The coupon was for buy one 2 piece dinner, get one free. The restaurant menu states that the 2 pc dark meal is $6.49 and the 2 pc white meal $6.99. I gave my coupon, ordered two 2 piece white meat meals for $6.99 and they charged $10.49 plus tax. The reasoning was that the meal was $6.49 and white meat was $1 per piece, per meal (even though 1 meal was free) extra. When I got nowhere with the girl, I spoke to the manager who backed the girl and told me they really don’t need stupid customers.
I’ll let you guess if KFC will EVER see me or my family, or anyone I know, or anyone I can possibly tell this story to, again.

Was shocked at the portion of chips I received half a dozen chips in a tiny paper bag was disgusted

On April 30th my boyfriend and I went to KFC in Burien. We asked for all dark meat and when we got home found out it was mixed. I love KFC but this was the worst I have ever tasted and the people that work their weren’t very friendly. While waiting there was another customer complaing about his service. Don’t let KFC go down hill.I probably won’t go back for a long while. Very disappointed.

Saw TV commercial for wicked wings at 50 cents a piece. Saw a notice outside the KFC store at B.P.Service Centre, Albion Park, NSW yesterday stating the same offer. On a visit to Sydney today went to Nothmead Store #6525 to try these out at such a good price. Store manager and serving staff knew nothing about the offer and I had to spend more that I wanted. Food was great as usual but I am an aged pensioner and not expecting to have to explain a food offer I saw on TV to the manager.

Navarre FL – Sat: arrived at KFC at 7:45 was in the door in line within 30-45 seconds. The Employees behind the counter were scrambling to prepare a large take away order of 15 buckets of chicken and there was one elderly couple in front of us. We waited until the take away order and the other couple were served and then tried to place our order for 3 adult buffet’s. The time now is 8:01 and was told by the person running the cash register that the buffet closed at 8:00 and he can not sell any more buffet’s. I told him I was in line for 15 minutes and if he had been running the front effectively I would have been served 15 minutes before the buffet closed. HE REFUSED TO SELL US a buffet and we left. {{{there were piles of food on the buffet. Also I guess it’s better we did not eat there because he store is beyond Nasty. We will not EVER return to this location and I will think 2x before ordering from any KFC

I visited KFC in tonbridge on the 5th of May and I was very happy with the lovely young man
Who served me. I would like to say that Josh is a lovely and kind, caring man and I will be coming back again he is going a lovely job.

Erlanger, Kentucky is one of the most rude stores you will ever encounter.

Recently your service at many of your KFC restaurants is very poor. I love KFC but the service is bad. And this is why you are losing business. Recently we ate at KFC in Dublin Ca and the food was good but the service was not so good. I had to go back up to the counter four times after receiving our food. There was no dipping sauce there was no butter. And the store was not busy. The tables were not cleaned. I have had similar service also in Livermore Ca. And I believe the town is Lockeford Ca. I love KFC but lately your service is going down hill. Please improve your service. Or your going to be losing another customer.

Today is Mothers Day, so I went to kfc to pick up a bucket of chicken so I would not have to cook for my family, in addition I had a coupon for buy one get one free 2 pc meal that was going to exp 5/11/14 from Parade Magizine found in the Miami local newpaper a few weeks back. You can imagine my dismay when I was told they were out of chicken! I proceded to ask for a rain check for my coupon. The counter person told me she did not know what a rain check was and would get a manager. The manager told me they did not give rain checks. I ask her how a chicken place can run out of chicken at 5:30 on a Sunday which happens to be Mothers Day? She said another manager had not ordered enough. So maybe for Fathers Day KFC should up their order so this does not happen again. One good thing out of this was that she did tell me that they had called five other stores who were also sold out of chicken, so I did not waste my holiday or gas to try and locate KFC chicken in my area. Thank You, Disappointed Sheila Epstein.

I went to the KFC on East Street in Rockford, IL last Friday.
I noticed it is dingy and old. Inside it is the same.
I ordered a 2 piece meal. Got it home and discovered I had a tiny
dried out wing, and a Breast that had been in the hot box (or under lights) for hours as it too was dried out and tough. The
mashed potatoes were soupy and the gravy barely warm. The biscuits baked at a high temp so they browned on the outside and
were not done all the way inside. I worked in Food Service for over 30 years. This is NOT good business. Everyone I have talked to, neighbors, friends, and family all said the same thing, Oh we NEVER go to that one anymore.

Today, May 13th, 2014 I visited your location that Is located in Norco California off Hidden Valley. I went through the drive-thrue and had I had 2 coupons to use. I asked if I could do two separate orders and they said no. so I placed my order using one coupon. I pay and decided to get off the car and go get the second order by walking in, as soon as I walked in the “MANAGER” name JESUS didn’t even let me say nothing when he said, “MA”AM YOUR NOT ALLOWED TO DO THAT, BUT I WILL LET YOU” he didn’t even know what it was I was going to order or anything. I though it was so rude for a “MANAGER” to speak to me like that. If I am paying for my meal, I should be able to order as many times as I want whether I go through the drive-thrue or inside the restaurant. Very disappointed that they would have people working there with that attitude and to even have a “MANAGER” doing that!! I sure will not come back to that specific KFC!!!!!

Todayat wwork Marlon Wiggins (moe) threw a big fit in front of the customers in the lobby and he got mad because I asked him to pay for what he rang up for his self at the register my register comes up short allot and half if the time I’m not even the one using the register .he got mad and asked me who I was talking to and went to grab the keys to the register to unlock it I have no clue what he was doing with the keys ..when he returned the keys he purposky bumped into me and called me a bitch …this is very unacceptable behavior and I didn’t do anything to him for him to act that way and the friendswood location doesn’t want to do anything about anything or any one it sucks

on several occasions, the KFC in Coolidge Arizona has NOT had grilled chicken available. The running joke around here is it’s a 50/50 chance of getting a full order of grilled chicken. Absolutely horrible way to run a National chain restaurant. Never again will i even attempt it. and i will tell everyone who will listen how Horrible the service and management of KFC is run. I mean really???? How do you not have enough Chicken on a Friday evening, at dinner time no less.

I was shocked when me and some others went in to a KFC
Restaurant in Blackpool near the tower as the disabled toilets
Are down stairs which I think is inappropriate as my friend was
In a wheel chair and could not even get to the TOILET I am
Disgraced with KFC and I think some thing NEEDS to be done
About this problem and I’m highly disappointed with KFC.
As it is not a disabled friendly place !!

I need to make a correction on my post…
the employee’s name is ‘DARIAN’ and the restaurant ID is j718275

I hardly ever go to KFC, but for some reason I decided to give them a try today. Big mistake! I ordered 5 hot wings and received 5 things – I’m not quite sure what type of minature wings these were. They were smaller than my little pinky. I literally took a photograph as I could not believe that they actually called this a “wing.” I was charged $4.53 for something that should have cost 50 cents. I have never seen such a pitiful excuse for food! This experience has convinced me that I should never, ever, never go to KFC again. I guess the rumor that KFC uses sickly, GMO fed chickens is true. If you were to see the picture of my wings…you would surely agree! What an awful, pitiful excuse for food!!!!!

my name is Kirstin Papageorgiou i recently got fired from kfc by my boss Juan over at one of your stores and here is the address to the store i worked at 10272 Front Beach RoadPanama City Beach, FL 32407.
I worked 2 days and got fired because i couldn’t make it in. i understand its life but when it comes to being fired because you can not make it in when it is a family emergency then it becomes something else i recieved new from my mom on Friday June 6th,2014 that a family friend that i have known all my life was just diagnost with advanced stages of prostate cancer yet, Juan fired me the very next day on Saturday June 7th,2014. Now if you ask me that was uncalled for. I honestly think i should not have been fired over that. It was childish of Juan to just up and fireme when he didn’t give me a chance to explain anything and honestly im very upset about this.
Thanks,
Kirstin Papageorgiou.

My wife and I went into the store located off Fortuna Rd. in Yuma AZ. Tonight 6-10-14 at 6pm we live near by. The young man behind the counter greeted with a smile and was great! He offered suggestions to our order and really seem to enjoy his job. Its such a pleasure to walk into a fast food restaurant and receive the same customer service as a five star restaurant. Its not like it wasn’t busy! What a pleasure to go into to your place tonight. Please tell him thay you from Mr. & Mrs. Linares.

I will never eat at your place of business again. Read below!

“I took her to the doctor and I went to KFC. I ordered a large sweet tea and her some mashed potatoes and gravy because she was hungry. She was on a feeding tube at the time, but I figured she could just swallow (the potatoes),” Mullins said. “They just told us, they said, ‘We have to ask you to leave because her face is disrupting our customers.’ (Victoria) understood exactly what they said.”

Mullins said she put Victoria in the car and left. She said Victoria cried all the way home to Simpson County.

KFC gets a poor review and ill never eat there.Kicking a little girl out and her family in Mississippi.B/c her injuries on her face from a dog. That little girl will go through enough emotional distress because what had happen to her and than KFC wants to add to that.Making this little girl feel not wanted and among other things, boycott KFC.What kind of people does this to any kid!

Y’all need to cover all the out of pocket medical expenses for Victoria Wilcher. It’s the least you can do after the way your employees discriminated against her there in Jackson, Mississippi.

I am a volunteer at a No Kill Animal Rescue in Cincinnati. We re 100% volunteer and a non profit organization. It is the Peppermint Pig Animal Rescue. Heard on the news yesterday about the little girl that was bitten by a dog all over her face. And a KFC employee asked the family to leave. After seeing the story on TV, I have printed it and will post at our animal rescue for all to see. I am sure, there will be many like me that will NEVER again eat at a KFC. Fred

I am writing about the KFC located at 3710 Pulaski Highway, Baltimore, MD. The employees are rude, the store is dirty, drive thru is slow considering they are texting at the window. How is it possible at 7 p.m. To only have chicken available for customers. What is KFC chicken without coleslaw, biscuits, potatoes? Does KFC not care about their customers and stores? Someone needs to come in and properly train these people. Also there is a homeless gentleman camped out at the picnic table on the property. It absolutely disgusting!!!!

I recently moved to the area and have been to your location on foothill in sylmar CA twice. Both times my experience has been horrible. The first time I went I was told that there was no chicken of any kind available and I would have to wait About 25minutes. My second time was last night around 10pm I placed my order and when I got tithe window was told if I can park in front for 3minutes and my food would be taken to me I said yes and asked if they could please bring hot sauce and honey well the 3 turned into 10 minutes and when I asked the girl if the sauce was there she said NO with a attitude and was upset because she had to go back in and grab it. When I got home my food was cold and the cole slaw was extremely dry and tasted like it had been left open all day. The costumer service was horrible!!

Hello, I’m just writing to you in concerns to this little girl who was asked to leave one of your stores story.

I want to let your corporate office know that you all are so so awesome…… even though this degenerate of life grandmother of this child is making some elaborate story up to get a little money. Your company is so kind, even to pathetic people like this lady. Just one note, please try not to continue things like this because I strongly feel as if it just gives this type of person more fuel to proceed further in future events like this one.

Thank you for being so awesome!!

Rob Koller
Phoenix Arizona

I’ve been following the story on the little girl, Victoria who was mauled by pit bulls and then asked to leave a KFC restaurant because she scared the other customers. I had a feeling this was a hoax! I do admire KFC for taking the correct action in hiring an independent firm to investigate and offering $30,000 for medical bills…..BUT….when it was determined this was a hoax and never happened, then KFC should not have given the $30,000 to these scam artist people! Now, everyone will start stories just to get money out of businesses. I understand you were doing damage control and trying to turn the KFC name around but this is a criminal act! My grandson was shaken by the babysitter at the age of 4 months and now has 65% brain damage. He is 4 years old now and does not walk or talk. I wonder if I come up with a story about KFC, I wonder how much money I can get out of you! I would never do it because it’s wrong. It’s lying! But you fell for it and opened up the flood gate for more people to pull this. KFC should have filed criminal charges against these people! Very disappointed!

Never go to the KFC located at 2007 East Highland Avenue in San Bernardino,Ca…I put in a complaint and I was sent an email stating to contact the manager and they would replace my meal. When I returned I waited over 30min for the manager to tell me they don’t see the email in their system or my transaction so they couldn’t replace my meal. I had the receipt and the email with me. This place is a joke and should be shut down.The cashiers handle money and the food without gloves ,the inside tables and floors are filthy and there were clumps of dust on the side of the soda machine and ATM machine. I can’t believe this location is still in business.

Went to the  location on Ager Rd Hyattsville June 19th. This location closed early! We rushed to get to this KFC before they closed at 11. Got there at 10:55. Ready to order but the drive thru was shut down, so we went to the window. The cashier was clearly closing the register, counting the money for the close of business. So they must have started to closed a few minutes before we even got there, we then pulled up to the second window to the other associate who was handing food to her friend out the window, check the time….it was now 10:58, ask to speak with the manger, that’s when we were told that the first associate we spoke to was in fact the manger on duty…….I understand it was close to the closing time but I feel to have loyal customers you have to have good costomer service.  If we were even there one minute before closing we should be served.

We were simply turned away, with a sorry for ya, she said her clock said 11:00!!??.. As they continued to hand food to there friends out of the window. I would avoid this location at any cost, save yourself gas and the aggravation

There is probably no one there that has had the original KFC. The original was so much better than what is put out now as original. I read on the internet that KFC is the lowest rated chicken now. You need to go back to the original and serve the original rolls with the order. Why does everyone think they need to serve biscuits? You also need to adjust prices. People can not afford the prices you charge. I love wings and ordered a wing dinner. Those wings had to come from cornish chickens, they were that small. Bring KFC back to Number 1.

KFC/Taco Bell Eastman, GA

I stopped and got a kfc bowl. There was only chicken and mash potatoes with no cheese and no corn. There was also 2 hairs mixed in with the food. Thanks for a meal that was thrown away.

The KFC in Saint Robert, Missouri needs to be checked out….I have gone for dinner 3 times..I thought the 3rd time would be the charm well I was wrong…chicken is always overcooked and hard and dry and then to top it off it was tough and my order was wrong…..I’ve gone to other KFC’s in other towns thru my life and was very good…but here in Saint Robert its horrible…I will also add that the workers are sloppy dressed….I will never go back there again and neither will anyone I know.

Went to KFC restaurant #D212096 for take out at 5:00 P.M. on Sunday, July 13th. Was told they had just sold the last pot pie and it would be 10 minutes…so I waited. At 5:20, I was asked if I wanted to buy a drink while I waited, and I mentioned that I had purchased a drink but nobody had given me a cup. At 5:30, I noticed a nice sign that said a pot pie deal was $5.00 w/drink & cookie, or $5.99 with just a drink. I had been charged $4.99 + $1.79. When I asked the staff, I was told that they had run out of cookies so they wouldn’t honor that deal. The pot pie came out at 5:50 P.M. The food was great, but I am so irritated that I will not go there again. Check your ticket #4901, which supports this event, and then order some training for that group.

Three weeks ago local manager called I had called about the chicken we had had the night before, everything was so dry we could hardly eat it, even with gravy. The manager stated he would send me coupon for replacement dinner if I would return, Never received coupon. Last week we returned to pick up dinner with granddaughters, received order clerk promised or order was complete: 20 strips, green bean, corn, Cole slaw, and two mash potatoes, got home shorted one mashed potato, called and left voice message for manager never heard from him to this date. I love KFC but not enough to get ripped off every time I order. Not sure what the problem is there but obviously the employees don’t care about the customer. Reconsidering my KFC Love!!!!

Hello. First I would like to say that I really enjoy the KFC menu. I tried to use the Customer Feedback Form online, but it kept telling me that there was no KFC at the location that I’d just left. The nearest KFC to me is 3 miles and I just drove there at 8:30 p.m. this evening only to be told that they had no wings. Really? The chicken place with no chicken. This isn’t the first time that this has happened. There are 3 other chicken restaurants in my area that I will be going to in the future when I want wings.

This is regaurds to the KFC in Pauls Valley, OK. Today I went there at lunch time, there were not that many people there. I went up to the counter for some honey. They did not have any out and so I waited to talk to someone. When someone finally came to that part of the counter the lady gave someone their food looked at me pushed a button and turned around and left. No one else came to the counter. I gave up on trying to get the honey and sat down to eat what I could. Then the cookie wasn’t even cooked completely as is was still very doughy on the inside and was cold.

I live near the maumelle, ar (near morgan exit). That location is the worst KFC I’ve been to. The last three times I was there they had no grilled chicken. There explanations were not adequate. Sold out, too late and griller broken. Food is not well prepared.

On the other hand your Camp Robinson location in North Little Rock, AR is excellent. Always have your order, food is well prepared, good service.

Seems KFC in Millington TN is always out of chicken breast, 4 times this year and numerous times last year I went placed an order only to have them come back and say they were out of chicken and couldnt complete my order with out substitutes. I end up going to Popeyes, for some reason Popeyes always has chicken sometimes I have to wait a few minutes but then I get fresh cooked chicken, never got the offer at KFC. Come on guys I like KFC but you are forcing me to to another brand.

I filed a complaint a while back. No response. Either I get a answer or I contact the better business bureau.

Im very impressed with my visits at kfc miss danielle is always showing a positive additude and always makes sure i have everything which id say is excellent customer service Im sure Im not the only one who has had a great experience. Thank you

hi Kfc i enjoy eat your food . couple of weeks we oreder chicken nuggets to go the so bad so awful. could not chew it. i told my mother inlaw to take them back. so we did told the manger there in mesa on southeren and greenfild i belive. any she said they should never had given us them. so to please us they gave 2 new batches. thank kfc. manger should recomenede doing the right thing. also i no you have a menu to run on. that fine great but i would like to see if by any chane that you can come with white sausge gravy for Kfc bisic getting tired of brown gravy, choice go great with bisics. lol your friend breck reeves.

KFC customer service number called twice about my complaint with N. Main St, High Point NC and never had a call back! This location lacks the true ability to be consistent. Very rude on telephone and I usually spend 30-40 dollars. South Main Street location has my business now!

I am sitting here and I am seething, I am so very mad! My mother went to KFC-Taco Bell to get her and her the grandchildren supper Friday afternoon around 2:30 P.M. She came home in tears, my nieces and nephews told me. At first she wouldn’t tell me what was wrong, finally the next day she told me how an employee embarrassed her. She was wearing a bandana on her head, as she was working in a hot house, she cleans for some rental agency in town, and it was a sweatband as she calls it. When the lady, Tina came to the window to take her money, she laughed hysterically at my mother. I mean flat out, cut out laughed at her and said she was sorry, but she looks so funny and my mom had made her day because she looked so funny. I couldn’t believe it, this woman totally has no class, my mom explained it she gets hot in a house and sweats, she didn’t see anything funny about it. I have tried to get her to contact someone, even the paper if she’s too embarrassed to go back to KFC, but she is very hurt. My mother is a 60+ year old lady, she deserves respect, not to be laughed at. This rather large woman (named Tina)has no class, and shouldn’t be working the drive-through window at KFC in Blackwell Oklahoma. I am very upset that they would allow such an uncouth woman to work around customers, she needs to be in the back of the restaurant cooking, not taking care of customers as she is has no manners, consideration or respect for others. Once my mom was upset, she signed this little customer survey card with her name and invited her to share her experience about the visit, it was pure sarcasm:Like I really don’t care what you say….That’s why I would seriously like to see her fired, but then one of the workers that is friends with my son said that they have had some problems keeping workers. So I really cannot see this KFC in Blackwell, Oklahoma doing anything about it. But I will share my view of what happened, on every message board, review site, etc. I will not go back to KFC because of this, maybe once this classless person is gone, but not until then.

I live close to Sandy,OR and we have a KFC in town. The next closest is 20+ minutes away. I don’t know who this franchise belongs to but they need to be made aware that not only is there food bad, the chicken looks day old, but it has made family members really sick. Today we had some nuggets and slaw and gravy and potatoes brought home. Don’t ask me why we keep giving this store a chance, but we do. When I opened up the box with nuggets there were 2 black hairs in with the chicken. I immediatley phoned the resteraunt and explained to the manager what had happened. He told me he had been cooking all day and he not only had very little hair but that it was red. Thats all fine and good but whoever boxed the product up came home with the nuggets. he was nice about how did I want to have this fixed, there’s no way to fix this. The owners need to know that this place may have great people that work there, and they may have the only chicken place in town but their food is nasty and KFC as a corporation should not put up with this rat hole.
I’m surprised no one has died from their food. Needless to say we will not be buying any of KFC products from here out. It’s disgusting and someone needs to look into this.
Thank you
kim

Store had sign posted “closed due to power outage.” Went to El Apollo loco directly across the street. Told them what was going on (cuz) they couldn’t believe how busy they were. Counterparts called the, told her what I said, and they immediately began to laugh stating that they are on the same electrical grid!!!hmmmm what an inconvenience for your customers!!!!!

I am in the kfc located on ogontz in philadelphia. Horrible customer service! Very ghetto employees especially acesia.
The employees argued about the food and who was getting what infront of the customers. No kne had a position they were working in. They were all over the place.. So the people taking cash at the cash register went right to handling food! I waited over 20 to get my food! Very bad and unprofessional! I will never go there again! Train your employees to not talk or argue infront of the customers and to be more organized! They obviously cannot multitask!

We visited the KFC in Bullhead City with our two (2) great granddaughters and was really disappointed. First off, we believe the store has changed Managers as this would never have taken place with the previous manager. When I ordered for the Grandkids the food came in a bucket, (which is alright if placed in there nice) but this looked like it was thrown in. The employee who waited on us must have been new as he didn’t seem to know what he was doing as I was ordering. I have been a KFC customer for a long time but have been with a sick wife so haven’t been there to much in the past year for this reason. I don’t know what happened to the previous manager but whoever is running the place now sure needs some training of some kind to teach the people who are working there how to deal with public. Everyone seem to be running around not knowing what they were doing. My chicken was cold, the only thing good of the whole experience was the cole slaw..Hope you get someone to straighten the store out before everyone like myself doesn’t return. I am a loyal KFC customer but will return only when assured this mess is fixed. I have heard other people say “it isn’t what it use to be” !!!!

This is a complaint. On Monday July 29, on the way home from work I stopped at the drive up at the KFC in Valley Stream NY to get some food for dinner for the family. They were running a special that provided 2 extra large sides (total of 4) if you got a 10 piece meal or larger. I opted for this deal and ordered 2 side orders or corn, one mac and cheese and potato wedges. The kids love the mac and cheese and the wedges.

When I got the order home I had 3 orders or corn and an order of cole slaw. No mac and cheese or wedges. I had some VERY disappointed faces in my house missing these two items. It was a little too far to drive back so I just called. I spoke to a woman named Stephanie who identified as the manager and was apologetic and told me to show her the receipt next time I was there and she would do something for me.

Hey, I know mistakes happen, but, I have found, how a company reacts to these things is what makes than a good or bad company. I was happy she made the offer. I put the receipt in my wallet jotting down Stephanie’s name on it.

Two days ago, Wednesday Aug 6 we decided we wanted KFC for dinner so I stopped into the Valley Steam, NY location. Instead of going to the drive up like I usually do, I parked and went in so I could see Stephanie, show her the receipt and remind her of our conversation.

I waited in line and when I got to the front I noted the name tag “Stephanie” on the woman in front of me. I showed her the receipt and recounted the story. This is where things got a little crazy. Stephanie started talking about a woman who came in with the same receipt the previous Sunday and she had given her some free sides. I really did not understand what she was talking about. I asked what this had to do with me. After a few minutes I realized she was accusing me of scamming KFC out of free food and someone else had brought in the very same receipt with the same story.

The conversation got a bit heated. I assured her the receipt had been in my wallet from the day of the initial purchase until that moment. She insisted she was right and I was some kind of scam artist. There ended up being a bit of shouting between myself and Stephanie in front of all the customers and workers after which I stormed out and picked up Italian for dinner than night.

I do like KFC. My wife likes the grilled chicken and the kids love the potato wedges (but not that night). Personally I vacillate between regular and extra crispy. I will probably go back to KFC but never to the location in Valley Stream.

I have never had an experience where someone accused me of being a liar and a scam artist. Honestly doing something like Stephanie accused me would never even have occurred to me. It’s been my experience if a person can imagine something like that happening, there’s a good chance, if given the opportunity it would be something they would do themselves.

If I were you I would keep a close eye on Stephanie.

I just visited KFC in Orange, CT. And they have the worst customer service ever. And that includes the Managers attitude as well. They act like they’re doing you a favor. My question is: if you don’t know how to treat people, why would you be a customer service representative or work a window for that matter? Get a job that don’t involve people like work in a factory or something. Really KFC?????? You have to choose your employees more wisely.

I went through drive through in North Olmsted Ohio, ordered a bowl. When I got home there were big chunks of chicken in it, not even cut up (like strips), there was supposed to be corn in it and there was none. The bowls used to be good, I don’t know what happened to them.

KFC, Brighton, CO, Bromley, 8/23/14 Customer service was extremely poor. Women’s bathroom was dirty, floor, fixtures and out of hand towels, toilet paper roll was on top of dispenser. When food was ordered employee said they were out of buns, shrimp, cold drink machine did not work. There were not straws, lids or condiments. Customers asked for specific things were handed a stock (lids for example) which they put into appropriate containers, and handed out to other customers who did not have them. Meals took exceptionally long in preparation, when served were missing part of meal. Employees rotated breaks rather than restock or clean tables. Extremely sad as it is not how I have experienced other stores. Appears to have inept general manager as well as shift manager. Will not return.

I went through the drive thru at Morris ill KFC . Ordered a three piece meal and three chocolate chip cookies. I did not get my cookies. I told the girl at the window I didn’t get my cookie. She says the manager said he pt the cookie on top. I Sid no I didn’t get my cookies. She Sid the manager says he does not give out free cookies. I returned my order and said take it back. The manager gave me my money back mines the price of the cookie. Watch out for the KFC in Morris. Rotten rotten mangers..

I was overcharged for my meal when they did not put the Cole Slaw in the package. I was miles away before I knew it.

Your survey code on the receipts do NOT work – you are saving money.

Your store codes do NOT work on line – you get no complaints that way. This is about store number J295031

Approx. 2 weeks ago at 9:45 PM my granddaughters and went to KFC meadowview & Freeport blvd in sacramento via drive thru. The clerk said we have a special 10 pieces mixed for 10 bucks. Sounded like a deal.we went for it. 10.85 with tax. Got home about 20 minutes later super ready for chicken. Put chicken in bowl and it was the worst looking I’d ever seen. We were given all the old chicken not sold all day and perhaps the day before. One leg was so swiveled up, it look like and old black thumb. You couldn’t tell the beast from the thighs. I called the KFC and they were closed. The next day even with receipt the refuse to refund my money. Col.Sanders you owe my family and I $10.85. I still have the receipt. The girl that waited on us was willing to give us more chicken but not our money. She worked late shift and I refuse the off. (To late in the evening, couldn’t take that chance again) So Col.Sanders where is my $10.85?

Sorry the date should have been Sept 7th.

here I am again writing you about the kfc store in covington ga the staff was fighting and were rude to customers One of the staff said they were off the clock and some one better take care ov the customers so we went to churchs chicken and we will be going there from now on no more KFC I know you don’t care but we use to go there at lest 2times a week but no more Good By KFC

I had called a couple of weeks ago regarding my complaint of a very rude cashierand horrible half gallon lemonade half gallon ice tea. And I was told that something was going to be done and that they would get back to me and never did. I still have my receipt intact and I took back the lemonade but half lemonade half gallon lemonade half gallon ice tea back that were barely just drinked and that were disgusting they taste like water. I took them back full and they kept them. No one ever returned a phone call or a letter. I’m disgusted on how no one took matters in this situation. I still have my receipt and did not even take product home ….way to go KFC! you might think you don’t need my money because everyone eats there but we eat out every single day and KFC will no longer be or dinner or breakfast or lunch.

went to store #E791014 in San Bernardino, CA., (2007 E. Highland Ave.) The manager said they discontinued the special 7 pieces for 7 dollars, ok so I bought the 12 piece chicken for 20 dollars. However, upon check out this so called American Co. did not have any military or senior discounts. What, do they not support the military? Looks like they are only out for your money!!!!!!!!!

I sent a complaint to you by customer survey and I have NOT had the
courtesy of a reply. It was the worst of any kind of take out ever. I am sorry you have so little respect for your customers. Needless to say we will never be back.

Good Morning,
I wish to enquire about the burger sauces.
Have you ever considered selling them?
Putting them into a 100ml bottle with the nutritional information on the back and selling them? There has been multiple times I have gone into KFC trying to get these sauces and failed every time. I thought I was the only one but after today after a discussion in the workplace, I found out more then half of our team thought the same too. These sauces are amazing ( sweet chilli mayo, pepper mayo and supercharged) and I can imagine would be very profitable for the business. There has been multiple times when for lunch we have brought chips and drove to Oporto just because the seel sauces.
I understand that there might be some underlying causes but not everyone eats burgers and if you have something that’s can earn your business a lot of money why not take advantage of it? Today for example we tried paying $20.00 for a potato and gravy container full and were denied :(. P.s your site doesn’t actually let you send enquiry’s through. Needs adjusting.

I visited the kfc on west main and as I entered the store the cashier who name was nyjah did not greet me with a smile she act like she don’t like her job and I rember her from mcdonalds she was not friendly their either customer service is not where she needs to be she is very rude and she gives the sign that she don’t like her job this is not the first time that she has done this to me but, I can stay away and then I wont hath to deal with her attuide and her moving slow like she don’t wont to wait on the customers.

I just heard that KFC has banned alcohol wipes from it’s stores so as not to offend muslims. I now will ban KFC from my list of restaurants as it is proving that it is associating or aligning itself with terrorist!

islam is a theocratic terrorist organization & NOT a religion!

1) The Koran, which I have read and studied thoroughly and (which all muslims align themselves with), contains 109 verses commanding hate, murder and terror against all human beings who refuse to submit or convert to Islam. Read those verses of violence here.

2) Notable acts of terrorism from islam:
* The barbaric act of beheading an innocent American in Oklahoma by a muslim
* the Boston bombings(by muslims)
* the Fort Hood mass shooting (by a muslim) that killed 13 people and injured over 30 people
* and the murder of 3000 innocent people (by muslims) on 9/11
This is more than enough loss of life on my home soil at the hands of muslims to substantiate my position that muslims can and will follow the directives in their Koran and kill here at home.

3) * Muslims, who belong to and, or, support ISIS, are threatening to kill innocent Americans.
* Muslims, who belong to or support AL Qaeda, are threatening to kill innocent Americans.
* Muslims who belong to or support HAMAS are threatening to kill innocent Americans.
See a common thread here?

4) I have no way of looking at Islam other than as a theocracy, not a religion. Islam is undoubtedly the union of political, legal, and religious ideologies. In other words law, religion and state are forged together to form what Muslims refer to as “The Nation of Islam.” Once again it is given the sovereign qualities of a nation with clerics in the governing body and Sharia law all in one. This is a Theocracy, not a religion.

The US Constitution does not protect a theocracy. The 1st Amendment is very specific about protecting the rights of individuals from the government, as it concerns the practice of religions, not theocracies. It clearly differentiates between government and religion. Again protecting the individual’s religious beliefs and practices from (the state) government. In Islam religion and state are one.

We are a Nation governed by laws, or the law of the land the U.S. Constitution. We are not a Nation that is governed by religion, politicians or clerics.

How then, can anyone say that, the practice of Islam is protected by the U.S. Constitution?

The muslim brotherhood has a documented plan for the destruction of America from within, discovered by our own government during a raid of MB operatives in America. In addition, I am very cognizant of the civilization jihad under way in my country by American muslims. In a number of states Muslims, through our legal system, are trying to force us to accept Sharia Law over Constitutional law. I do not wish to do business with people who stand against the Constitution and are fighting to replace it.

5) islam allows Muslims to kill their own children, (honor killing) if the behavior of those children embarrasses or dishonors the family name. ( did you know that dating outside of the faith is justification for murdering their daughters and this has already occurred on American soil?) Why would I want people (who believe its okay to murder their own children), be in the presence of other children?

6) In the 14 hundred year history of Islam, muslims have murdered over 270 million people. Not all muslims are terrorists, but almost all terrorists in the world right now are muslim. Since you can’t determine by visual assessment, which ones will kill you and which ones will not, I am going to go with the line of thought that ANY HUMAN BEING who would either knowingly or unknowingly support a “theocratic terrorist organization” that commands the murder of “ALL” people who refuse to submit or convert to the beliefs of that organization, is not someone I want to know or do business with. I hold adults accountable for what they align themselves with & I will not do any business with groups who show support in any fashion for such groups!

KFC will NEVER see me enter it’s doors again!

The food in middlesbrough kfc is disgusting bought pulled chicken wraps and ultra burger still looking for chicken found dripping brown sauce stuff that does not con you into thinking you have ate chicken.also this takeouts chickenis greasy and bears no resemblance to original reciepe.kfc in Spain superb in middlesbrough it’s garbage.please visit this store and see for your self.but like attitude on phone your firm is not bothered

We were vary disappointed with the Buckeye Az. store.
My husband and I could not wait to enjoy the extra crispy chicken with mash potatoes and gravy.
What we got was a bucket of RAW CHICKEN.
It never fails when you go through the drive through.
They just throw the food right out the window and tell you to have a great day.
NO QUALITY CONTROL. Always forgetting something is one thing, but RAW CHICKEN…… I must not of ben the only one. They wouldn’t even answer the phone. Raw Chicken … Don’t they know that could kill some body.

**Totally Unsatisfied!!**
In Suisun City, California on Sunday 10-5-14 between 8:40pm to 9:10pm I got off work and went to KFC for a side of wedge cut fries. Nope, what I received is 20 wasted minutes, and a Male Employee thought it was funny to tell the customer at drive thru as I was approaching about 10’a way from the window that he just gave him my fries. then disappeared from the window, I knock three times before he came back out to the window. Acting like noting was wrong and as if he didn’t know why I was standing there. Then I said,”Where are my fries?” and he said, “Oh, Ya we are giving you an extra side!” which I said no way I don’t have all night to wait for fries just give me a refund.
He seem more worried about where the other female employee was at the time I first reached the window to pay for my ordered and he told me it will take five minutes for the order. I said no problem only five minutes I’ll wait. He handed me my change and NO RECEPT! You just Lost Me as A customer! I will no longer us that address to get any food from again and I’ll let my friends know too! NO Amount of Coupons or Sorry, Will do or make up for My Experience.

I am from the UK and travelled most of the world and always relied on KFC to bring me the same food with country variations, but KFC 2nd Road, Pattaya, Thailand is probably the worst food, staff and conditions ever.
They only do Hot Spicy KFC, chicken portion like small sparrow, fries from day before(rubbery), staff do not clean up and very rude.

I went in to the KFC in Florham Park, NJ tonight. I have, in the past, went in several KFC’s in the US. After tonights experience I will never go to another KFC, regardless of location. The attendant was rude, the food was not prepared, waiting time was extreme and it was 8:30pm eastern time — I was the only person in the place. This service was on the extreme worst experience and this location should not have your name.

KFC/Taco Bell in Clinton Indiana: HORRIBLE SERVICE
Ordered, waited 10 minutes at the speaker before line moved!!!
Pulled out went to McDonald’s, 5 min TOTAL!!!! From the time ordered to pulling out onto 63!!!! Service is not #1. Not going back

Just ordered a family meal deal and could not believe what we received. 8 piece meal and two pieces were smaller than a chicken wing. Also most the original recipe chicken was either missing the breaking or fell off the chicken therefore it was plain. What I just paid $30 for was not an 8 piece meal it was 6 pieces of chicken and 3 without breading!! I cannot even believe KFC would stand behind service like this let alone the employees serving this to a customer and thinking its o.k. I know I work very hard to earn a living so once in a while a nice family treat was turned into disappointment and discuss. KFC you should be embarrassed!!

I don’t appreciate my 5.00 Fill up with a small mashed potatoe ,every time I go to this KFC they act like they saving mashed potatoes …3620 Altamesa Blvd,Ft Worth ,Tx yall wonder why they always empty terrible service. Workers lookin like they just woke up and dusty looking.

Not happy with the Albion, NY location, # g685001. We go there often and they never get our order correct. I called the manager and he took my name and address and told me he would send me some coupons. Never saw them!
Then today, paid 20.51 for a 12-pc. tender meal, and got no biscuits! This is the poorest customer service/satisfaction I have ever seen in my entire life and I am spreading the word. They do not check the orders, and even the manager lies!

Dear KFC,
My wife and I were traveling together, and she suggested a place to eat. I said, “no” and suggested the KFC near highway 8 and 35 in Wisconsin. I have not eaten KFC for a long time and I was hoping for a treat with your special spices.

The chicken we received was either acceptable (me) or very dry (my wife.) Unfortunately the spices were terrible… My mashed potatoes were average, but the corn was very dry. My wife and I spent the last 15 minutes of our meal complaining about the poor quality of our food and dumped about 25% of it as we were leaving. Needless to say we left extremely disappointed.

We continued our trip to see our adult children and talked about our experience. All the adults in the room confirmed that they had similar experiences and opinions!

Please, bring your quality up to enjoyable! It will be a long time before we try KFC again….

Your costumer, Keith

HEALTH WARNING about KFC biscuits: The packets you think are honey are actually about 90% High Fructose Corn Syrup. High Fructose Corn Syrup is the Next-To-Worst sweetener you can put in your body. It’s used for one reason: It Is Cheap! Only Aspartame is worse. To get off the hook legally, KFC calls these packets “Honey Sauce” but what a slap in the face! A really low-down thing to do to customers, especially children! Thoroughly disgusting. I will not be back because I have essentially been lied to.

Hi,this mail is coming from Trinidad W I the reason why i am writing you’ll is because no one from K F C cares about our complains, for example the branch at C R h/w & S M Rd Curepe always have a lot of flies i mean a lot (over 50 – 100) also the branch at S M Rd Cunupia always out of chicken especially on Friday & Saturday nights and most of the time the person that are cashing has to do everything while the rest of them hides in the office. Please i am humbly requesting that you randomly send someone to investigate K F C in Trinidad & Tobago W I Thank You in Advance.

I arrived last night at the kFC in San Antonio Texas at 1050pm at the drive through another car pulled up at the same time and their was one car ahead of us, by the time I got up to the window the drive thru operator using her most she was bothered voice stated she would be with me in a moment when she returned 3 minutes later she informed me they were closed I asked her if she was serious and why she didn’t tell me the first time she said she was helping a customer, really young lady if you knew I was there before 11 pm you should have taken my order as your customer I know you were just waiting for it tool be 11pm, she acted like I did something wrong, that is shameful customer service. Location FM 78 San Antonio Texas

I was at the Baya store in lake city florida to order dinner only to find out they only had wings left and it was going to be another 30 minutes it was only 7:00 pm.very upsetting I left and went somewhere else.this is a chicken restaurant and your out of chicken!!!!

i visited a kfc in johannesburg noord taxi rank it is the most filthy store ever, no clean tables and the take away boxes and servietts all over the flow the toilets are not in good working condition, im a pregnent woman i felf very much ofenderd whe i had to use a ladies room,and the lady is suppose to clean she was dreaging her feet as if she was forced to work

please just train ur staff properly and get the mannagement to be active during woking hours.
I WILL NEVER SET MY FOOT IN DAT KFC AGAIN!!!!!!!

Ok here I goes,
To whom it may concern,
Why you have no chicken!

Yours truly, Nick

i HAVE NOT BEEN TO KFC IN ALONG TIME AND I THINK WILL STAY THAT WAY. SPENT $5.30 ON POTOTOE BOWL W DRINK. I THINK THE BOWL WAS ALL GRAVY AND THAT WAS IT. IT ALSO WAS COLD.very disappointed…

Visiting in Portland tx we went to the KFC on hwy 181 at about 10:27 pm. They didn’t close till 11. Took them a while to answer us at the drive through but when they finally did we were told that all they had was 5 pieces of chicken left. We couldn’t get anything else because their fryers were already turned off . She was rude and told us straight out that was all they had and they wasn’t gonna fix anything else even tho they had 30 minutes left to close. There was 2 cars behind us. Y’all lost business on Saturday Nov 22 2014. Might want to check into this!

THE NEW COLESLAW STINKS!! I HAVE NEVER SEEN SUCH SMALL PIECES OF CHICKEN WHERE IS THE SECRET SEASONING??? CAN HARDLY TASTE IT!!!!

I need the contact details of the person in charge of your Nigerian Stores

after reading the comments here I have surmised that the batter and the oil that you use has made you chicken very,very bad.KFC should be the next fast food chain to fold.

Read the comment above

Spent $7.85, 2-piece leg and thigh dinner. Thigh was all skin and bones. And the 2-sides with the “scam” cups with the cupped up bottoms, hold 2 tablespoons. (if your lucky). Chicken is so small I’ve nick-named your store KFP, (Kentucky fried pigeon). Because I’ve seen larger pigeons than the chicken you serve. Bottom line went away hungry. Adding you to the never get scammed and eat here again list. Vegetarian Bell..(Taco Bell) is another place on my list. You get only lettuce and cheese, which is why I call it veggie bell. I took the meat off a taco and it literally was less than a teaspoon..literally. Corporate greed is ruining this country.

Corporate greed has taken over. 32.99 plus tax for a 12 piece meal? Really? Chicken is the cheapest food to produce. Wholesale 50 to 70 cents per lb. So a 12 piece meal has less then 2 lbs of chicken. You figure it out. I not now or ever go to KFC again. Maybe when the stock holders lose money they will get back to fact that it is low income and middle income people who eat this garbage.

Went to KFC restaurant in Ridgeland, MS for their lunch buffet. Only problem was there was no chicken available for 20 minutes. After the first inquiry at 10 minutes, I finally had to get up ask the manager to stock the buffet trays. Geeez.

just went to kfc in Shallotte north Carolina and they were asking for tips at the drive thur. they had a small piece of paper tape to the window saying tips r welcome.when did kfc syart this and at a drive thur

we could not find KFC outlet in sri lanka Matara and Akurasssa cities. also in northern cities. can you open some KFC outlets.
it would be appreciated. we thanks also opening KFC in galle.it’s great.
thanks.

YOUR STORE ON MAIN STREET IN CARTERSVILLE GA IS ABSOLUTELY HORRIBLE!! I WENT THRU THE DRIVE THRU. WAITED NEAR NEARLY 5 MINUTES FOR THEM TO TAKE MY ORDER THEN HAD TO REPEAT IT NUMEROUS TIMES MUST TO REALIZE THE GIRL WAS HANGING A CIGARETTE OUT THE BACK DOOR GETTING HER LAST PUFF IN . SO AFTER WE WE PAID NEARLY $30 FOR ALL OF US WE WERE ASKED TO PULL AROUND AND WAIT CAUSE NONE OF THE FOOD WAS COOKED AND SOME NOT EVEN AVAILABLE I MEAN HOW DO U RUN OUT OF POTATO WEDGPS YOUR KFC…20 MINUTES LATER FOOD STILL NOT READY AS I LOOKED INSIDE. THE YOUNG BLONDE BOY AT THE COUNTER WAS SO BUSY FLIRTING AND TALKING ON HIS CELL PHONE TO EVEN ACKNOWLEDGE ME STANDING THERE UNTIL HE HAD TO PAD ME TO GO OUTSIDE AND SMOKE …RIDICULOUS I WISH U WOULD TURN ME LOOSE IN THAT STORE I BEEN A SUPERVISOR FOR YEARS AND I WORKED FAST FOOD A MANY YEARS I AIN’T NEVER SEEN POORER CUSTOMER SERVICE IN ALL MY LIFE IS DISGRACEFUL.

I went to a KFC #E720223 in Northglenn Colorado today with my son. He was going to use his KFC gift card that he got for Christmas to pay for the meal as a treat to his Dad. The cashier said that they don’t accept gift cards. They apparently only accept gift certificates. I think a reputable company such as KFC should honor all GIFT CARDS and GIFT CERTIFICATES in ALL stores.

Very Dismayed, Tim Fairbanks

well if every kiss begins with K then every kiss begins with KFC

I’m disappointed and super upset. I ordered the famous bowl fill up from location in oceanside on mission and only got two tiny pieces of NOTHING. Would have been nice if it was chicken like it should have been besides only getting two tiny pieces but it was just crispy skin. I am beyond frustrated that employees don’t have that drive to provide the best customer service and food quality. I might as well order a side of mash potatoes it’s cheaper if that’s the kind of quality and quantity I’m going to here. Not going back for sure and I don’t recommend nobody does either. Poor customer service poor food quality.

Largo Florida Walsingham Road January 25 @12:30 pm.
Could not make a 8 piece bucket of grilled. 2 of 4 grilled pieces available were wings the size of a piegon wing.Had to substitite half crunchy.Had only 3 biscuits. Store 1/3 full at most.Made me question why I owned Yum Brands Stock.
Alfred King

For the 4th time- 3 on the site…
I took a sick child thru the Simpsnville SC drive thru and ordered an additional mashed potato with her lunch order – got it home and I paid $1.99 for a small clear plastic container with a pink lid with approx 1TB of product. It was obvious, that this was not what she got in her meal. The container was not even filled with potato. If your staff does not like filling special requests (they did with the basic order) they should let customers (or former YUM customers) know. All she asked for was potato without gravy. Then to get kicked off the site 3 different times in 30 minutes after going through ALL OF THE DROPDOWNS, just enhanced the experience.

went to kfc in wv the other day and was thrilled to see they had livers again. So my husband and I ordered two orders of livers. To my surprise they had our order with in a minute. To my dismay the livers were cold and that night my husband got very sick. There should be a time put on food left out that long. I willm not go back to kfc again. my rating is -4stars.

Went to kfc on thunderbird and 35 th ave in phoenix. They said it would be a 35 minute wait for any chicken. They had a lot and ran out and had to get more chicken because there was none left in the store.
To me that was incompetent management. You would think the manager would plan ahead so that didnt happen. Other customers left as well. Thought you should know. The last kfc we used to frequent closed due to poor management.

on your website says chicken fried steak mash potates and pick a side

establishment says i have to have cole slaw no pick a side

i hate cole slaw and on top of that they dumped the cole slaw

on my chicken fried steak had to throw away

I was at 523 Wyoming Avenue Kingston Pa .. kFC and I will say the young lady that took care of me I asked for her name she said Melissa .. She was so pleasant and very helpful.. I had a coupon on my phone and I guess they don’t have access to this particular coupon.. Well she respected my coupon and gave me 10% off .. Melissa was very professional and always had a smile.. It’s so refreshing to see someone that young very professional and pleasant and always a smile.. Thank-you Melissa… And the cashier I see on my recipt his name was Jeffrey very pleasant and polite… Also the food was delicious… I highly recommend this store

KFC SAN JUaN CAPISTRANO picked up a 8 piece original legs/thighs bucket. When I got home, it was mostly backs and wings and I paid $15 for it! Seriously? Is that how your doing business now? You won’t be in business for long. They did make it right, but I had to drive back there. What ever happened to the ethic of doing it right the first time? I’m sure they assume most people won’t return it. They also asked me for my receipt (that they never gave me) but it had only been an hour since my original purchase. Perhaps they were confirming so if I did complaint to corporate, I couldn’t prove I was there? That wouldn’t surprise me. Tip: Check your order completely – unpack it if you have to – before you leave to confirm you’re getting what you paid for.

The KFC/Taco Bell in Henderson,TX is just terrible! We got some $5.00 boxes and the clerk would not give us the drinks, which are supposed to be included. I pointed this out to her on the menu, but she would not give us our drinks. I like the taste of the food, but the service stinks! We never get exactly what we ordered and the workers are slow and distracted. I don’t plan to visit again.

your prices have gone WAY up; the quality has not. We were very disappointed with your product and will not return.

There ARE NO MORE 11 HERBS and SPICES any more. What ASHAME:( KFC was my favorite place for GREAT TASTING FRYED CHICKEN). NOT ANY MORE- IT SUCKS , ITS SO BLAND IN FAVOR. The Local grocery stores have Better, Cheaper Chicken. I will never go to KFC Again for my Chicken. Shame On Them

I had stopped in KFC in athens tenn there was a lady working there that was the most amazing person I have ever seen the way she was with everyone she came in contact with I had to stop her to ask her name I will return to kfc of athen tenn on my next trip that way and hope to see here again I have never felt so welcome as I did that day

just picked up a bucket at your lindsey and main st in mesa, az.
apparently the chickken had been sitting for hours, it was very dry,tasteless, terrible. I stopped going to this location over a year ago because it was so bad, i thought maybe in that time frame it possibly has improved but apparently it has gotten even worst.

Had a issue with a 37 minute long order on 4-14-15 spoke with chuck the manager. He offered to replace my order free of charge at my convenience. I go in yesterday was informed chuck no longer works there by bianca the manager. She says she’s not sure what store chuck went to. She also doesn’t know how or who her general manager is. Did I mention bianca doesn’t speak English? She informs me she will contact someone and take care of my issue in a couple hours. Its 27 hours later and bianca still hasn’t called and nobody answers the phone at the store. Imagine that poor service on top of poor service. Never waste your time or money at the KFC on college and horizon in Henderson! They are clueless!!

i went to the kfc in south hill, va. and my experience with the restaurant was dispicable.The cashier was extremelly rude and i ordered the 12 piece chicken and was charged 21.00 with tax.that is very high for a bucket of chicken.And on top of that i didnt even get any biscuits with the chicken.I WILL NEVER GO TO ANY OF YOUR RESTAURANTS EVER AGAIN!!!!

Was at the KFC/taco bell in Marion Va today,was in the drive thru 2 cars ahead of me,ordered,set there for 15 minutes,2 cars behind me got mad and sped away.When I got my food which was a nacho belle grande,received chips with a glob of refried bean over to side with small amt of meat sauce and a few tomatoes on side,very disappointed in the service received there today.

Hi my name is Neil and i live in the UK and want to say how rubbish the restaurants are we are expected to sit on chairs that are from primary schools with paint chips out of the legs and hard wooden seats all inside a drab uninspiring interior the booth section is just a wooden box with a high back . You are trying to sell KFC as a premium product but the setting is rock bottom . My advice is to fire the so called interior designers and look for new ones maybe you could hire Mc Donalds team .

I visited your store located at Sevierville,TN on 3-3-2015.I ordered two 2 piece chicken meals and one med drink. The menu board said the meals were $ 5.49 each, and I remember looking at the register and saw the drink rang up $ 1.00. Well as I was coming home my husband was complaining about the cost, and said we could have went to Ryan’s or the Wood Grill in Pigeon Forge and had the all-you-can-eat-buffet (good home-cooked food)for $17.00 including two drinks and ate for that price. And I ask him how much it was and he told me.I WAS SHOCKED !! So I ask to see the receipt to see what all they charged us for.The only receipt they gave him was just a credit receipt with the total sale on it, not the detailed receipt showing what all was purchased.THE TOTAL FOR THE MEAL WAS $ 23.43. I COULD NOT BELIEVE IT,SO I CALLED THE COMPLAINT LINE AS SOON AS WE GOT HOME.THE LADY TOLD ME SHE WOULD TURN IT IN TO THE FIELD OFFICE THAT HANDLES THOSE SITUATIONS AND SOMEONE WOULD CALL ME BACK.WELL HERE IT IS MARCH 10TH AND I HAVE NOT RECEIVED A CALL BACK YET.THAT CASHIER RIPPED US OFF.I DON’T KNOW WHAT ALL SHE CHARGED US FOR BUT IT WAS VERY WRONG AD DISHONEST.

KFC in Vandalia Illinois 2737 veterans ave 62471 and by the way on the website for customer feedback,where is the restaurant code because it will not allow you to go any further until you provide it you think the KFC locater would do that but all I could find was an “s” by the phone number. My husband and I went through the drive thru and then went home to have a kfc meal with in 15 min of eating it we were so sick with diahreea and vomiting. That is not the first time at that kfc. I have been inside and it was disgusting, do those restaurants get an inspection each month or once every 2 years. I will never eat there again and I did not want to because you have too many issues with buying chickens from slaughterhouses that involved torture and abuse. shame on you!!!!!!!!!!!!

I have had problems with orders being filled correctly/unacceptable customer service at KFC in Royersford, PA over the years and stopped going there because of that. We tried again last night and were again disappointed. We ordered two three piece meals original recipe with dark meat – one with mac & cheese and coleslaw and the other with mashed potatoes/gravy and corn for take out. When we got home, there was only 1 with a biscuit, and the sides were wrong. There were 3 coleslaws and 1 mac&cheese. The coleslaw was completely dry and tasted “off”. We also recieved extra crispy for all of the chicken instead of regular recipe.

I called immediately and asked for the manager and she was beyond rude. When I explained what got, she replied with “So” “Not my problem”
That is a totally unacceptable response from management. I would be terminated for that type of behavior. Additionally, I dont feel that you should have to take your order completely apart to completely examine it before you exit the premises.

Dear Sir/Mam,
yesterday (1-apr-2015)i visited your kalkaji kfc outlet with my friends for having dinner and i picked leaflet which was lying on the table there and i ordered for the same which was written there on leaflet that get free pepsi with any zinger and paid that amount, but at the time of receiving my order they denied to give pepsi free said that particular offer was valid only till 31st of march 2015, and that date limit and any condition indication was not there on leaflet. i feel so embarrassed and cancelled my order after a long arguments with them and went out and visited your other kfc outlet(nehru place)and ordered for the same and they serve me that order along with free pepsi. i want to ask few questions:-
1. if that offer was valid only till 31st of march then why leaflet was lying there on 1st of april.
2. if that offer was valid till 31st of march then at the same moment why other dealer is giving me the same.
3. do u have uniform policy in all of your outlets.
see i don’t have any problem with any individual but i have problem with that policy which was explained to me by your kalkaji outlet’s person.

please reply back to me hoping for positive and prompt reply from you.

Regards.

Last week I went to KFC in Camden AR on 04/02/15. I made my order and the they said it would be 8-12 minute wait time because they had to cook me a 10 piece hot wing. Well once I got to the window after waiting with 3 cars in front of me-the lady said oh the cook has not even dropped your hot wings yet do you still want them after I had already waited 20 minutes in line. That is bad service because I normally eat there every week and I was seriously disgusted with them. Well, the same thing happen tonight 04/08/15 same people working drive thru lady with an attitude and not smiling-like she did not want to be there. I ordered my hot wings at approx. 918pm, she told me it would be a 81/2 minute wait -I said that’s fine I will wait because I like my food fresh anyway. Well once I pulled up to window-she came after about 2minutes and said-oh the cook is running his grease it will be a long time before he can drop your hot wings. I just looked at her with disgust again-then I said thank you-she sighed like she did not care at all. This is bad customer service especially if no one else was there ordering. I do not know what’s going on with this store but the service has really changed. I have heard other people complain but until these last two weeks I was very satisfied. I will not be eating there anymore because I feel like she could have explain the situation a little better and been more friendly. My daughter eats there every week also. It is good food but something needs to be done. I think they just be trying to get out by ten but I have worked at restaurants before and you do not close until the last customer is satisfied. We had that happen a few years ago with a McDonalds locking their doors early until they were reported but the problem was fixed ASAP. Very disappointed customer.

Friday evening went to the Pittsburg Kansas location and ordered buffet for the family… For the price we paid it wasnt worth a penny! Nothing was fresh or restocked on the buffet bar…. What food was there was food that had sat out for half the day. It was disgusting!!!!!! The, what I assume is the manager there, was outside smoking when she could have been filling the buffet back up!!!!!!!

I visited our local KFC in Tullahoma, TN, and I was upset by what I saw. First of all, a female employee,who was collecting dirty trays from the dining area, entered the area behind the cash registers with her hair in a loose bun and began to play with her hair right by the food in the warming trays. The buffet bar was disgusting with numerous food spills and there several areas with food just sitting out, the floor was dirty, some of the people handling food weren’t wearing gloves and their hands and nails were dirty! Please do something to remedy these problems.

For my lunch I picked KFC at the 6251 Hulen bend location which so many other fast food of choice. My order was drive thru the person taking it was so rude as I was a bother.I felt hurt and hope the next time I go its a different feeling.

I have gone to k f c in bloomington ill for the past week and can not get waited on so I have walked out that’s to bad for you something needs to be done about this

My experience with KFC store at Cutelr Bay FL, was a disaster. To start with, trying to understand the employee taking the order. His attitude was inappropriate, he was lazy, inpatient and completely distracted, not to mention no gloves, and that the uniform was not the cleanest one. The food preparation counter was dirty, pieces of food all over, even on the floor. It was disgusting. The way he was managing the food, on my order and the order before mine, with NO GLOVES, after touching the money, his fingers touching the food, and putting his hands inside the box to fix the paper. None of the employees were wearing gloves, not even the manager on duty, and when I ask the manager why, he said that is normal not to wear gloves, especially because they have to work with the tongs, makes no sence. After all, one of the orders was wrong, we asked for the original recipe chicken breast and we got crispy, we changed. At the end I was looking at my phone, searching for this website, and the same employee, with very rude manners, said that I was not supposed to take pictures, and call the manager..Really.. I was frustrated and disgusted, we got home and the food went straight to the garbage, as I couldn’t have my family eating something so contaminated. Please your close attention to this store is highly requested. They need training, sanitization, they need to enjoy what they do, and lear how to deal with the customer.

4/29/15 once again went thru kentucy fried fort gratiot michigan 5 pm. At order post I was assured they had the 8 pc dinner in the grilled chicken. After waiting behind 3 cars pulled up to window and was told they were out of grilled. This has happened the last 3 times I’ve gone there. Then I get home and they gave me 4 legs 2 thighs & 2 round greasy ball tidbits. I’m done with Kentucy Fried.

Today, after a long day and still needing to get dinner on the table for 6. So off to KFC to save the night right. Wrong after spending over 40 dollars on dinner my husband and myself get home only to realize that the extra side of potato wedges we ordered for our kids were not in the bag. So I called and spoke with the manager, he said his name was Scott. He wanted us to go all the way back. I said to him that then our dinner would be cold and it was not worth the 3.43 that we would just not go there anymore. THE KFC AT 6300 Ninth street, N Saint Petersburg, FL. SAVE YOUR MONEY!!!

I’ve just started seeing commercials about your new rice bowls, I’ve tried the Bar-B-Q one and love it, went to KFC the other day to get one and was told they no longer sold them that they had been discontinued, was so disappointed, can’t understand why it’s not being sold any more and it’s just now being advertised 🙁

After last week experience getting home to find no biscuits in our 10peice meal but they were on top of giving me butter and honey on that visit.Then tonight going and getting a 12peice meal i nicely informed them that the biscuits did not make it with me last week they gave us 4 extra biscuits alright (you could have broke glass with)and on top of that the chicken you couldn’t even tell apart from original or crispy from sitting so long its like the chicken that at the end of night stuff but it was only 6pm.Since the KFC is about 5miles from us after working all day im not about to drive back and hear a line of crap that i have no energy for.
For the prices that are on the meals these days paying $60.00 in 2week time really ……NOT good…service..Independence Mo. Noland Rd. My ticket #1584 from 6:10pm.

kfc in beaver wv, on Friday evening at 5:30 pm no original chicken. on sunday evening at 6:40 pm no original chicken, she said I would be short two breast really fix this, will you?

ordered bucket nuggets @5.00 and to go nuggets @ 3.49 was 9.20 should have been 8.58 gave 20 $ bill and exact change she gave me back $1.00 I told her she owedme 10.00 she took receipt and $ 1.00 and gave me a 10.00 as we drove away i opened box and found drumstick and thigh bisquit drove back and told her i ordered bucket. she then gave me a small cardboard of nuggets ,bisquit and mashed potatoes and cookie. i did not order this. but i drove on. oh she told me when she handed me final order i owed $1.65 .I told her i only got $5,00 and 3.49 0rder and she said oh i rung that up. this lady had no business being at window. very disatified !

Hi I have a suggestion I am staying in china..I think you should start vegetarian also like in many countries you provide vegetarian food too but why not in china…m sure people will like this…..
Just to convey my message what I feel rest upon you only I kne KFC is known for non veg but m just trying to add on not to delete because you provide in many countries too.

Kindly do the needful if u can.

Thanks a lot

My family has had KFC since I was a kid. This was a Sunday dinner everyone came to expect. This
Sunday was a little different. The chicken was sour. I understand that any meat can sour for various reasons right down to the slaughterhouse. I was raised on a farm. I just cant beleive your employees at the Dublin, Ga store couldn’t smell the putrid odor while cooking the chicken. It was still evident when the bucket was opened 10 minutes after buying it. Goodbye KFC.

I’m very disappointed with the service I received from one of your branches (KFC 1) in Bethlehem ( Free State Province, South Africa)on Sunday afternoon (24/05/2015). The stuff didn’t allow my wife to use the toilet and asked her for a cash/till slip despite her telling them that I’m waiting to buy on the line. I was told that its an instruction from Management. This is very unprofessional and can you please assist in investigating.

Is anyone else twitered because of the kfc commercial with a guy dressed as our beloved late colonet harland sanders? he says he is the colonel.. and anyone who has grown up with kfc knows this is an imposter.. could they come up with something else for their commercials… anything to being in the new but remembering their start. not this comedian pretending to be colonel sanders.. which is a slap in our faces and not a tribute to him

our friends and family think its ridiculous.. having this guy pretending to be the late harland saunders

I have seen the commercials with the “new Col. Sanders” and I think the way he is portrayed is rather sleazy, sort of like a bad used car salesman. It is very disrespectful and does nothing good for the KFC image to dishonor the memory of a fine gentleman and very successful businessman. Shame on you, now, I’ll have to go to Popeye’s.

Your new commercials are lacking BIG time. They don’t even come close to the original Col. sanders especially in voice. It’s kind of annoying to watch. KDC

just wanted to say that the new Colonel Sanders is terrible. It was better not to see him at all, than the new one you have on the air.

I am very disappointment with KFC Waukegan,IlI ordered the 8 piece dinner summer special and used my American Express to paid. I asked for 1/2 fried and 1/2 grill. Mac/cheese and green beans. The sales person did not give me a recept for this purchase.when I got home I had all grill chicken. The mac and cheese was fill half way. Therefore, this was not enough mac/cheese feed my family. When I tried to call back, information does not have a listing for the store in Waukegan. I tried North Chicago’s number and I got a fax machine! I would like for you to duplicate this order and have them to get it right this time and not cheat me how of an side order!

Dear KFC,

As a resident of Delaware I can choose among KFC, Popeye’s, and Royal Farms. Your current advertising using a fake Colonel Sanders has made my choice much easier. It is now a choice between Popeye’s and Royal Farms. My guess is that there are plenty of other former KFC customers who have made the same decision.

We went to the KFC in Clive for lunch today. The cashier told us she had to help some other associates. We stood there for 5 minutes. I asked her if someone could take our order. She said she had to help other associates because the product hadn’t been ready and there were people waiting. Well HELLO, what were we doing? We left. It will be a long time before we try that restaurant again. The address of the KFC is 11406 Forest Ave, Clive, Iowa.

I can get more chicken and larger pieces at local restaurants at cheepet prices. And the chicken tastes as good or better then yours

Please, please, please… get rid of the new commercials with that fake Colonel Sanders… He is really bad, or if not him, the writers for these commercials are bad.. These embarass the legacy of KFC and of Colonel Sanders.. each one is worse than the other, so please get rid of them…..

My parents got chicken at KFC in Cave City Ky earlier this month and then took it over to Mammoth Cave National Park to have a picnic with their grandson. My Dad has always been one of the biggest KFC Fans. He said the chicken was so bad they had to throw it away! And the pieces looked like they came off a pigeon, they were so small. Didn’t have time to take it back to town. So basically threw away $20. I’ve had bad experiences every time at KFC’s in Beaver Dam & Leitchfield Ky. Also the KFC over in Tell City, In. So many bad experiences, I won’t go back to either of these location. The new store on Hwy 54 in Owensboro and the store on Frederica St., in Owensboro ky are both pretty good. But I have been eating KFC since I was a little girl (I’m 48)and I know that something has changed about our favorite chicken. I don’t believe the Colonel would approve what has happened to his chicken. I’ve tried filling out the complaint form and can never finish it because it won’t let me.
And I may as well join the bandwagon. The new commercials are awful! Makes the Colonel look stupid and he was not stupid! I think the reason they are advertising so much is because they know people are not happy with what has happened to KFC. The commercials probably will make it worse.

visited store #C242027 in Newport, Ky. on June 18, 2015. I ordered 3 piece chicken from LJS. the chicken was the driest, hardest pieces of something that was awful. I ordered for my 90 year old mother and she could not eat it.

I nor any member of my family will eat at any kfc as long as you continue to belittle Col. Sanders in you advertising. He was a gentleman and distinguished Kentucky businessman.

RE: your latest commercials, featuring a colonel…I must tell you that my Grandchildren request that I turn the creepy, stupid guy off! I totally agree with them and we will no longer go to any KFC establishments.
Don’t insult us with your poor excuse for advertising…SO ANNOYING TO BE TREATED LIKE AN IDIOT.
BTW, my Grands range in age from 15 down to 5! Just lost 16 customers.
Our local KFC has closed, because of poor service and terrible quality. Wake up before they all disappear!

Please get rid of that sad excuse of a new colonel. He is disgusting and not even near who the real colonel was. He is sleazy and gives me the creeps. Definitely not the warm fuzzy feeling, I would assume you would want with a family oriented restaurant.

hey folks, I love KFC, My dad used to work for Colonel Sanders in late 60’s or early 70’s, I was a child of about 10. One of my family members may have the pic of Kenneth Horton my dad with the Colonel. My point is I really do not care for the new colonel. It would not be so bad if he did not talk. I’m sure the younger generation don’t mind. WHY DON’T YOU DIG IN THE ARCHIVES AND THE RECORD KFC MADE BACK WHIN I WAS A CHILD. I AM 56AND I REMEMBER IT WELL HERE WE GO

Fried chicken and a country tune they go together like a moon in June, Finger lickin chicken an a diddle I do, fried chicken and a country tune. Colonel did not sing it.

Thank you for listening.

Doreen

My entire family hates that new cornel sanders! What with the whinny high pitch voice????????
Cornel sanders should have a calm manly voice. The minute your commericial comes on we change it… His voice is so annoying, it does not make me want to buy your food.
What corporate moron made this bad decision.

Please spare the nation from any more commercials with the new colonel Sanders. He is a real creeper. I expect to hear him say, “want some candy little girl”? OMG what were you people thinking?

The current actor portraying col Sanders is deplorable, the accent is an insult to the southern dialect and the commercials themselves are inane.

Can’t stand that actor playing Sanders (sounds ugly gay and get the feeling he’s pervert) I change the channel every time it comes on.
And I don’t want chicken in my lemonade. .. blah !!!!
Please get an actor with a colonel worthy voice!!!!!!
I won’t be visiting KFC until I get that actor out of my head so hopefully soon you get a Colonel Sanders worthy actor … please!!!

I use KFC quite often as my kids like it!,but after going to your Boscombe branch it’s put me off the food looked like it had been made hours ago!, when ordering I had asked if it had been made fresh she said yes but I know fresh food!, the chicken just wasn’t to your usual standard!, very disappointing!. Samantha Benachour

The new Col. Sanders has got to go. He has a weird laugh and a weirder voice. Also, he looks too young for the part. He is not the Southern gentleman type he is trying to portray. You can do better.

Well it seems corporate KFC does not really want you to contact them-total pain to even find this area. I want to e-mail direct…
Anyway-the new commercials “star” the creepiest actor I have ever seen!!!! What an insult to the originator of KFC!!!! This actor reminds me of a cross between a weird laughing clown child molester and a deranged George bush…I don’t think I can eat at KFC again as I will just hear and see this creepy guy! Yuck!

I just want to comment about your new Ad’s that have just come out.
The man that is playing Col Sanders is creepy. every time an ad comes on I mute the TV. He makes me feel like he would hurt children. I am sorry but he is nothing like the original Col. He does not make me want to come in to our local

Please please please please PLEASE!!!!!! Get rid of that sorry excuse of a Colonel Sanders in your new horrible commercials!! He sounds like a GW Bush imitator!! I understand you need a spokesperson but I think you’re going in the TOTALLY wrong direction!!!

I went to the 2801 N.E. green oaks Arlington 75050 location ordered large grilled chicken family dinner , got home and there were NO sides ,No recipt called store 5 times before girl picked up phone I asked for manager she told me he was in the bathroom but he did not speak english she took my phone number to call back , after an hour I’m guessing he is not going to call. Our family has always enjoyed KFC but since I speak english I can not go back again, Norman P. Carmack ,American

I just visited the restaurant on Ms.63 Service was unacceptable. I paid for a buffet and there was maybe 4 pieces of chicken had to go ask for biscuits and another plate. The woman behind the counter just looked at me like I was bothering her cause she had to put her phone down

I am old enough to remember the real Colonel and your current ads are particularly disturbing and an insult to his memory. What is especially disturbing is the ads with the actors strange laugh. I will return to Kentucky Fried Chicken when your current ads disappear! A cardboard cutout of the real Colonel in your ads would be preferable to the very strange character you are presently presenting. Next time do a better job with your focus groups.

Your commercials are just stupid! I’m from the south and no one talks like that. The way the colonel is portrayed seems to be more of a joke rather than the real man. Its a slap in his face!!! Just saying….. I loved KFC until the new commercials came out now I pass right by.

I HATE what you did with colonal Snaders

This evening I lined up for about 40 minutes and then after placing my order waited a further 25 minutes to eventually get my order. The staff were friendly and professional but it is becoming a habit having to wait for food at Kingaroy.

KFC Store in Fort Lauderdale, FL 33311 7/14/15 7:27pm (drive thru window)

There was a confusion with my order with the young man working on your drive thru window. I ordered the 4 wings & biscuit, but was told that the only wings available would be 2 original wings & 2 spicy wings. I asked the young to change the order to 2 orders of wings (3 for $1.99, plus a chicken pot pie combo. I don’t know if there was a miscommunication between him and I but when he advised me that my order was over $14. I asked him what did he charge me for. He advised me that I had the 4 wings & a biscuit, 2 orders of wings (3 for $199, and the chicken pot pie combo. I then advised the young man that I didn’t want the 4 wings and a biscuit. He then became upset saying to me “I wish you had said that you didn’t want the 4 wings and biscuit”. I advised him that I did say so. He did attempted to apologize, sarcastically and no empathy. He then started saying words like “ok ma’am”, “here ma’am”, as he accepted my payment. I then said to the young man, “if it’s a problem that he could just void my order”. I then apologized to him for the confusion. This young man never acknowledged my apology, just so rudely handed me my order, without so much as a smile on his face. I then told him that I was coming inside for a full refund. I have worked in customer service for over 16 years and my managers would never tolerated this type of behavior from me. I can’t understand why this miscommunication disturbed him so. It was my money that was being spent, not his. I know that everyone have bad days, but his whole attitude was unacceptable to me. I’m in this vicinity a lot, but would prefer to bypass them, and go to another location, for these reasons. Needless to say, I went to another KFC location (Oakland Park, FL), who always have great service. I would very much like to be contacted via email, by KFC Headquarters.

While this is not a reflection of KFC Customer Service, I just felt I needed to reach out to you. Can you PLEASE get rid of the guy who plays the General on TV? I don’t care if the General laughed that way, but it’s creepy. Generally I blow off commercials I don’t like, but I’m serious, I have two grown boys, but if I had young girls, I wouldn’t want them to watch that commercial…or go to KFC.

While I feel your prices have gotten out of hand, we occasionally get your chicken, because it’s just great comfort food.

thx