Contact John Hancock Customer Service

Contacting John Hancock Customer Service Center

John Hancock is a financial services company that offers 401K, Annuities, College Savings programs and Life Insurance services, among other financial programs. Contact information is available for each financial department of the company.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • 401K: 1-800-395-1113 – 8 AM and 8 PM Monday to Friday, EST.
  • Annuities: 1-800-344-1029 – 8 AM to 6 PM Monday to Friday, EST.
  • College Savings: 1-866-222-7498 – 8 AM to 8 PM Monday to Friday, EST.
  • Fixed Products Advisers: 1-866-ASK-JHSS
  • Mutual Funds: 1-800-225-5291 – 8 AM to 7 PM Monday to Thursday and 8 AM to 6 PM Friday, EST.
  • Safe Access: 1-800-248-6110 – 8:30 AM to 5 PM Monday to Friday, EST.

Mailing Address

Before sending your letter to contact John Hancock customer service, choose the relevant address.

John Hancock Annuities Service Center PO Box 55444 Boston MA 02205


John Hancock Freedom 529 – College SavingsPO Box 17603 Baltimore, MD 21297


John Hancock Fixed Products200 Clarendon St T-25 PO Box 111 Boston, MA 02117


Mutual Fund OperationsJohn Hancock Signature ServicesPO Box 55913Boston, MA 02205


John HancockSafe Access Account C-5PO Box 790 Boston, MA 02117

Official Website

The home page for the John Hancock customer service website is located at From this page you can navigate to your online account, access customer service information for all of the financial services provided by the company and learn about the impact of John Hancock on the community.

You can also find John Hancock customer service on Facebook, but don’t send any sensitive financial information via Facebook messaging.

Customer Service Email

Choose the John Hancock customer service link for the financial program your contacting customer service about.

Our Experience

In order to expedite your call to the customer service department, customer will need to enter their account information. In the event you do not have your account information readily available, you will need to hold for a minimum of 4 minutes. After waiting, we were able to speak with a representative. We asked if customers wanting to cancel service from John Hancock should visit a local representative or could they perform services over the phone.

The agent recommended visiting an agent, but stated all services could be handled either over the phone or online. Quick and easy response. Care to leave your thoughts relating to your experience? Comment below.

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One comment on “Contact John Hancock Customer Service
  1. I just buy a house! But I’m not use 401k. Now, i need to repair the house. Can I use the money in 401k. If I can, how much i can use? Please answer me as soon as possibleļ¼

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