Contact John Hancock Customer Service: Email, Phone Number & Fax

Contacting John Hancock Customer Service Center

John Hancock was founded more than 150 years ago under the principles of commitment to customer service and integrity. Currently, John Hancock is a part of Manulife Financial, a financial institution servicing millions of customers in more than 22 countries.

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Contact Info:

Phone Contact Numbers

Financial Advisors: 1-877-346-8378
Long-term Life Insurance: 1-800-270-1700
Group Insurance: 1-888-321-4852
Safe Access: 1-800-248-6110 or 1-617-572-6000
Fax: 1-617-572-5007

The customer service department dealing specifically with 401k is available Monday through Friday 8am to 8pm.

Customer Service (401k): 1-800-395-1113

The customer service department handling annuities is available Monday through Friday 8am to 6pm, EST.

Customer Service: 1-800-344-1029
Group Annuities: 1-800-624-5155

The customer service department handling college savings accounts is available Monday through Friday 8am to 8pm, EST.

Customer Service: 1-866-222-7498

The customer service department handling mutual funds is available Monday through Friday 7am to 7pm, EST.

Customer Service: 1-800-225-5291

Mailing Address

John Hancock Annuities Service Center P.O. Box 55444 Boston MA 02205-5444

John Hancock27 DryDock Ave STE 3Boston, MA 02210

John Hancock Freedom 529 P.O. Box 17603 Baltimore, MD 21297-1603

John Hancock Freedom 529 c/o T. Rowe Price Mail Code 17603 4515 Painters Mill Road Owings Mills, MD 21117-4903

John Hancock Fixed Product Administration27 Drydock Avenue, Suite 3Boston, MA 02210-2382

Mutual Fund OperationsJohn Hancock Signature Services, Inc.P.O. BOX 55913Boston, MA 02205-5913

Mutual Fund OperationsJohn Hancock Signature Services, Inc.30 Dan RdCanton, MA 02021

John HancockSafe Access Account, C-5P.O. Box 790 Boston, MA 02117-0790

Official Website

Customers visiting the John Hancock website http://www.johnhancock.com/ can review the available products and services, learn about the history of the company as well as join the community of members. The main website is divided into three sections, one for individuals, one for financial professional and the third being for benefit managers.

Social Media

LinkedIn: http://www.linkedin.com/company/john-hancock-financial-services/careers?trk=top_nav_careers
YouTube: http://www.youtube.com/user/JohnHancockChannel/featured
Facebook: https://www.facebook.com/johnhancock
Twitter: https://twitter.com/jhboston26

Customer Service Email

We sent a message asking for information relating to the available products and services. We are awaiting a response from the customer service team.

Customer Service: https://secure.johnhancock.com/contactus/contactus_general_inquiry.html
Diverse Supplier: https://secure.johnhancock.com/contactus/contactus_diversity.html
Fixed Products: https://secure.johnhancock.com/contactus/contactus_fixed_products.html
Group Insurance: https://secure.johnhancock.com/contactus/contactus_long-term_care_group.html
Unclaimed Property: https://secure.johnhancock.com/contactus/contactus_lost_unclaimed.html

Our Experience

There are several options available after you call the customer service hotline at John Hancock. If you have an account, you will need to press one (1). If not, you have to press two (2). We selected two (2) and had to wait in excess of 10 minutes prior to speaking with a live agent. After reaching a live agent, we were placed on hold. To say the least, the customer service team was not willing to assist customers without an account. Thoughts? We want to hear from customers just like you. Comment below.