Contacting Jeep Customer Service Center
Jeep is an automobile company operating in the United States, Mexico and Canada. When we first searched for contact information we were immediately sent to the 24 hour Towing Service provided by Jeep. While this information is important for Jeep owners, we are looking for a bit more information than the number for a towing department.Click here to leave a comment about your customer service experience.
Contact information for Jeep customer service is available, but finding the right contact person can be a struggle of sorts. On the Jeep contact page there is a list of questions or statements. Based on the one you click, you are taken to a different bit of information.
Phone Contact Numbers
The Jeep customer service department is open from 8 A.M. to 8 P.M. Monday to Friday and 9 A.M. to 5 P.M. Saturday and Sunday. All hours are EST. Towing is available 24 hours a day, seven days a week.
- 24 Hour Towing: 1-800-521-2779
- Customer Assistance: 1-877-426-5337
Chrysler Group Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
The Jeep official website is all about the automobile company. You can access the official website at http://www.jeep.com/en/. If you’re interested in learning more about the Jeep company or the current available models you’ll have no trouble accessing that information. Customer service, however, is not as predominant. Located at the far bottom of the front page is a small link that reads Contact Us. That is the only reference on the front page to customer service contact information.
Customer Service Email
No customer service email is listed on the Jeep customer service website, but there is a contact form. Customers can use this form to directly communicate with customer service, but what about questions customers want to send without heading to the official website to find this form? We asked the customer service department, via the contact form, for a customer service email that Jeep owners can use for questions. When we hear back from Jeep, we’ll tell you the details.
We called the Jeep customer service center. The call was answered by an automated system that asked us to make an option among several departments. Customer service requires holding and making no choices at all. The call was answered in less than one minute by Carl, a Jeep customer service representative. We asked Carl for the address of the nearest Jeep service center and he took a bit of information from us about our location and he found the nearest address within minutes. The agent was extremely engaged in our call and answered our question quickly.