Contact iiNet Customer Service

Contacting iiNet Customer Service Center

iiNet is a media company offering mobile phone, home phone, Internet and television services to customers. Services can be purchased on an individual basis or in packages to reduce the individual cost of each service purchased. Services are available for home, small office, small business, medium business, corporations and government.

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Contact Info:

Phone Contact Numbers

Sales and support for iiNet customer service are available 24 hours a day. There are multiple contact phone numbers to help route your call to the appropriate department. Choose the number that best meets your customer service needs.

• Support and Billing: 13-22-58
• Sales: 13-19-17
• Business Support: 13-24-49
• Domains and Hosting: 1300-378-638
• International Calls: +61-8-9214-2222
• Fax: 1300-785-632
• National Relay: 133-677
• Translated Calls: 133-677

Mailing Address

You can write to iiNet customer service using the dedicated mailing address. This address should not be used to pay for iiNet services. If you need to make a payment you will need to call customer service or log in to the Toolbox at https://toolbox.iinet.net.au/.

iiNet Attn: Customer ServiceLocked Bag 16Cloisters Square, WA 6850

Official Website

The official website for iiNet is located at http://www.iinet.net.au/home/. You will find information about Internet, home phone, mobile phone and television packages on the official website. Support and contact information are accessible from links at the top of the page. If you are a current customer and you need assistance you can log in to your account at http://www.iinet.net.au/customers/ for account-specific customer service.

Customer Service Email

If you need to get in contact with iiNet customer service you can write to the support, billing, sales, business support or domains/hosting departments. Send the email from an email address you check often to ensure you receive communications promptly. Never include personal or business financial or payment information in an email sent from a personal or business email account as the information could be intercepted and used for unlawful purposes.

• Support and Billing: support@iinet.net.au
• Sales: sales@iinet.net.au
• Business Support: bizsupport@iinet.net.au
• Domains and Hosting: support@iinethosting.net.au

Our Experience

We need your help. If you have experience with iiNet customer services please leave a comment below about your experience with the company. Feel free to be as detailed as possible, including the phone number you used to contact iiNet customer service. The more you share the more other consumers will know before calling the iiNet customer service team or signing up for iiNet services.