Contact Hyatt Customer Service

Contacting Hyatt Customer Service Center

Hyatt is a hospitality hotel company that owns, manages and franchises properties. There are nearly 500 properties with the Hyatt name and counting. Brands operating under the Hyatt umbrella include the Park Hyatt, Grand Hyatt, Hyatt House, Hyatt Vacation Club and Hyatt Regency. Some locations specialize in complete vacation bliss and others in long-term living.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Number

When contacting Hyatt customer service, choose from the available phone number to route your call properly. In most cases, if you call the wrong number your call can be transferred to the proper agent.

  • Hotel and Resort Reservations: 1-888-591-1234
  • Park Hyatt Reservations: 1-877-875-4658
  • Andaz Reservations: 1-877-875-5036
  • Hyatt Place Reservations: 1-800-993-4751
  • Hyatt House Reservations: 1-800-993-4983
  • Hyatt Gold Passport Reservations: 1-800-228-3360
  • Corporate: 1-312-750-1234

Mailing Address

The only piece of contact information missing from the Hyatt customer service site is the mailing address. We were able to locate the address for the corporate office for customers who’d rather mail than call.

Hyatt Hotels Corporation71 S Wacker DrChicago, IL 60606

Official Website

Whether you want to book a room or find out more about Hyatt as a corporation, you can do so from the official website at Hyatt locations are available across the US and the world, so finding a location near your next trip is quick and easy with the Rates and Reservations tool online.

Social Media

Head over to your favorite social media site to find out more about Hyatt and receive special offers. Most special offers are only available on Facebook to members who like the company page.

Customer Service Email

There is an email address listed with most of the Hyatt phone numbers. Choose the address that directs your email to the department or business you’re trying to reach. All emails listed below connect the visitor with the reservations departments.

If you recently stayed at the Hyatt and you want to contact customer service, use the consumer affairs feedback form at

Our Experience

An interesting fact relating to the Hyatt customer service line is the automated system. When we called, the system asked how they could help us, yet did not provide information or a set of options. This could be quite confusing for the first-time caller. Instead of stating something incorrect, we selected 0, attempting to bypass the system and connect directly with a live customer service agent. Our attempt worked and within 45 seconds, a live agent was addressing our questions and concerns. The level of expertise from the customer care agent was by far one of the best we have encountered. Can you say the same about your customer service agent? Share your thoughts with us in the comment section below.

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22 Comments on “Contact Hyatt Customer Service
  1. I would like to to bring to your attention the most distasteful service which I received this past weekend at your place of Business.  I had made a reservation to stay the night at one of your Hotels, mainly the Hyatt Place in Boise, Id. When I arrived on the afternoon of our stay and I was greeted with the most distrustful look by your  desk person as she asked for my ID and then my Credit card, after presenting them to her she continued with a request for an additional $200 security deposit that would be refunded to us after checkout. At this time I was shocked since I have been staying all over the world in Hotels and never had I been asked for such request, and I say that as a retired military veteran for which I served my country for over twenty Years.

    After informing the young lady that I had no other Credit card other them my Debit card and I wasn’t about to spend an additional $200 on a security deposit since the room was already paid for and no such request was brought to my attention at the time of the reservation process online.  She informed me that I would have to speak to her manager because this was a non refundable reservation and he would have to make the decision in this matter.

    The manager joined us and ask for me to sit down and talk to him at this point I was boiling mad that I was being treated like a transient and nothing to the fact that the room was already paid for. I informed him that I stayed in many hotels in the past and never had I been asked to for this amount of money for security.  

    After a phone call to the no cancellation  reservation was canceled and an effort was made to find us another room in Boise at a different Hotel to no avail. We had to drive back home and cancel my wife’s birthday celebration because of such bad treatment by your staff.

    As I have mentioned in passing I feel that after traveling the world in the service of my country which I would give my life without question, to be treated like this at one of your establishments was cruel and unacceptable My family deserves better and all your customers deserve better, I had no other reason to think that the reason I was treated the way I was treated was nothing more then the color of my skin, being Hispanic I have received this treatment in some foreign countries and some parts of the south in years past but never in the state which I grew up in.

    I hope to hear from someone with an explanation and not excuses for this behavior.

    Miguel A. Ramirez
    SFC Retired, US Army

    • My son and I stayed for 3 nights at the Hyatt just off Union Square, Manhattan, NY. The dates were 25-28 May, 2014. We booked the hotel through Venere. When we checked in, I gave them my Hyatt rewards number and asked the young man to add my points for our stay. When checking out, I reminded the female receptionist to make sure they added the points to my Hyatt account and was told that they don’t give points for the stay as it was booked through a third party!! This is bizarre! Hyatt anyway have a best rate guarantee policy and we stayed at one of their hotels so why don’t we receive Hyatt points? I wrote to the same hotel reception twice concerning this and have never received the courtesy of a reply. I am a regular Hyatt customer and would ask you for a satisfactory explanation.

  2. We just stayed at the Hyatt Place Downtown Nashville and were extremely disappointed, we will not be staying at a Hyatt again!

    I called prior to the stay and asked for an early check in 2 pm and no feather pillows due to allergy. we arrive at hotel and room was not ready, told to wait a few minutes, but waited over half hour then reminded staff, which did not check us in properly, our key expired next day. Room was very small, closet the size of a drawer, one draw was broken. we stayed 6 nights, room cleaned twice after the realized someone was in it, the breakfast was marginal and barley warm. If I had not pre-paid with Expedia I would have used a different hotel. Never spoke to manager, front desk staff was incompetent, no idea about local attractions. House keeping and bell hops very friendly. specifically Latoya at breakfast and Devann in house keeping were the only good people we encountered.

    My wife who as worked in hotels feels the front desk staff should be retrained, we never got a printout of our stay. The manager never spoke or greeted us, even though we passed by him several times as he had his nose in the air, he needs to be fired not retrained.

    If anyone asks, I will recommend anywhere else!

  3. My wife and I stayed at the Hyatt Regency, Orlando over Christmas.

    This magnificent resort in the middle of everything is across the street from the convention center and convenient to all attractions.

    I was very impressed as we drove up to the beautiful entrance and delighted with the modern luxurious interior.

    We received a very warm welcome from the front desk people and continued to meet professional, well trained staff throughout our stay.

    The departure was just as warm with the well trained staff there is never a line.

    I only wish that I had that kind of service everywhere.

    Thank you, all of my new friends at the Hyatt Orlando. I will miss your smiles and kind words always, and can’t wait until I back at the very best hotel in the world

  4. The service was good, however the rates at the hotel in Key West Fla, on front St. are high and the room we had was not that big?
    Also the dinner was fair but not great, and prices were to high.

  5. WE are seeking contact information for the General Manager of the Hyatt Zilara Rose HIll property to file a formal complaint.

    Please provide contact information at your first convenience.

    We are currently staying at the property and unfortunately have 2 additional nights booked before leaving for another Jamaican resort. This was to be an amazing 25th Wedding Anniversary Celebration – unfortunately, Hyatt may not be aware of the Management practices and lack of customer care at the Management level. We will not be back and feel compelled to share our experience with others.

  6. I needed laundry department job I am long experience holders I am 6years experience in hotel laundry I am hardworking & flexible and quick learner

  7. My room was supposed to be $205.00 a night and you can see I was clearly charged the wrong rate. I made the reservations under the conference which had the same rate for two queens or a king. Also, I had to change rooms because of the filthy and smelly room (the front desk was very accommodating) but they charged me and I don’t feel I should have been charged due to the reason I had to change room. I never complain and have stayed at your Hyatt in San Diego and several other places and this by far was disgusting. One of the other people that I had reservations for was upgraded to this room for $205.00 plus $25.00 so I’m asking for you to review and respectfully remove and reduce my charges please. Thank you

  8. I will never again stay at any Hyatt branded property, due to the Pritzker’s $4 million donation to the radical liberal organization

    I speak on behalf of my friends and family who also has vowed to never stay with Hyatt again, and my company which employs about 35 people.

    Very disappointed but we will speak up with our wallets!


  9. To whom it may concern;
    My last stay at the Hyatt Regency during the Memorial Day weekend, Grand Lodge of the Masons of Florida, was not what I would say to be one of your best.
    I am sorry for not writing sooner but I thought it best to have a cooling off period before writing to you. When we arrived around 2 PM Sunday May 29th, I was met with the news that your computers were down and no rooms could be assigned. Around 4 PM I was notified of a room and was handed a key. After leaving the elevators on the 4th floor, myself and guest had to walk all the way down one hall and all the way down another to find that the key did not open the door. After going back and waiting on line to find out that the rooms that were being assigned were not working, we waited another couple hours to finally get a room. This entire time of waiting for a room was well over 5 hours. There was no compensation when we checked out and the staff went on their way like nothing had happened.
    I am also aware that I was not the only one that this had happened to. I was hoping for some means of compensation from the Hyatt Regency but have not received anything to date. I did receive a very cold email that stated thank you for your stay, especially for the 5 plus hours it took just to check-in, besides the marathon, I had to walk.
    It will be a long time before I ever stay in one of your Hotels after the way I was treated.
    I understand the computer going down but the all the extra hardship I was given without a single compensatory gesture. Although I must admit some of your staff expressed they were sorry but I knew it was not their fault.
    This is not how to run a hotel chain and wanted you to know how dissatisfied I was. From what I understand our next meeting of the Grand Lodge of Florida will be back at the Rosin in Orlando.
    Bruce A Reinartsen Sr

    • In April 2017 I stayed at the St Louis Arch Hyatt. I gave them my cell number for reservation issues only but since my stay my cellphone has been called nonstop with trying to give me deals to stay with them again. I would not be surprised that they sold all my information to others with the large amount of sales calls I am receiving now.

  10. I recently stayed at your Hyatt place in Ft Myers Florida, the overnight person Carlos made me very uneasy. He started off with friendly conversation, started flirting and then he told me he had some meth and asked if I wanted to smoke with him and have some fun with him. This is the kind of employees you hire at your company!? Drug addicts!? Disgusting.. Will never be back to this hotel.

  11. Security Issue at Hyatt Place San Antonio/Riverwalk

    I ordered an item from Amazon and it was scheduled to arrive to arrive at the hotel on 28th March 2017. The hotel front desk staff called my room to indicate package arrived. When my wife went to pick up one major item was missing. She was initially told by staff that that package did not arrive even though Amazon website stated otherwise and the person who signed for it. To make matters worse the hotel staffer who signed mysteriously left the hotel for the rest of the afternoon.

    My wife proceeded to discuss the issue with hotel manager and she was verbally abused to the point that he initially did not want to even see if the item may have been sent to another room or check the hotel cameras. After my wife indicated that she was going to report the incident to the police, only then the Manager sought to investigate further and eventually box was located and delivered to my room. Even though I do not have concrete evidence, there may be the appearance of collusion amongst staff working on that shift. By the time I arrived at the hotel the shift had changed and new staff was at the hotel.

    Due to the circumstances stated above and to ensure no other security issues occurred (for example breaking into our bags in the outstanding two days) while at the hotel I checked out from the hotel at 630pm Central Standard Time after spending 3 nights. I was able to source alternative accommodation in close proximity to Hyatt Place at SpringHill Suites San Antonio Downtown/Riverwalk Area at pricing similar to Hyatt Place for two nights.

  12. I have an immediate concern. Party/wedding facilities were booked at the Hyatt Place/Ridgeland Mississippi for a wedding to be held on June 17, 2017 for MOORE-GRACE Wedding. The room was booked for June 16-18 to allow for rehearsal, decorating, the wedding and clean up the next day, and was reserved and paid for on February 6, 2017. On June 5, 2017, the hotel was contacted to discuss the upcoming event. At that time, the bride (my niece) was informed that they had overbooked the room, and she would not be able to get into the room until 9:00, June 17, 2017, the morning of the wedding, which is scheduled for 3:00. Upon a visit to the site on June 6, 2017, the bride was informed that the hotel had booked a 60th birthday party in the room that she had pre-paid for and she could possibly get in the room at 9:00 p.m., June 16, but no sooner. This is unacceptable. As a top notch organization, it is beyond comprehension how an overbooking can occur, which leaves a bride in a VERY stressful situation in an already stressful time. Please respond to this email so that a solution can be reached, favorable to my niece, prior to her event.

  13. Do not send me any email or requests to stay in your hotels ever again. You are rude, make no exceptions to bend any rules about reservations. I will NEVER stay @ any Hyatt in my life again neither any member of my family!!!

  14. I am a loyal Hyatt member. My daughter is currently at Marymount University student I stayed at Hyatt Centric Arlington in August for her orientation. I feel in love with the newly renovated hotel and immediately booked the hotel for my daughter 18th birthday which is November 10.

    My ex fiancé name is Shavay Lawson she is a Hyatt member as well. She thought the reservation was under her account and cancelled it in error. I tried calling the hotel and explaining the incident to them and the associate and manager of the hotel stated that could not accommodate the original rate of $123 but I would have to pay $300+. I am a struggling single mom paying for my daughter education out of pocket. She turns 18 years old on Friday and if I had the extra money to pay for a hotel I would but I booked in advance to ensure I could afford to have a place to stay for my daughters birthday. I am totally disappointed with the level of sympathy for an honest mistake. I am not trying to get over or beat the system My ex-fiancé just didn’t realize that the reservation was not booked under her name and when I checked my email this morning and noticed that the reservation was cancelled I immediately contacted the office to explain the situation. I was told if I had called the next day maybe they could honor the rate. I explained to them if I had known she cancelled it that I would have.

  15. Wanted to create a yearly summer trip with my grand daughter to Brookfield Zoo. I grew up in Downers Grove and had many memories at the zoo. I chose the Hyatt House in Oak Brook and upon check was told computers were down and after 15 minutes of waiting was handed a phone to check myself in with an automated teller. My 2 day stay was adequate the staff was pleasant. Upon check out I learned that I was double charged. Nicole P. the manager was slow and unhelpful about refunding the $259.42 overcharge. I contacted Bob Pierce who gave me a lot of “lip service” apologizing and finally refunding me the overcharge after 2 weeks. I was overcharged on June 18 & finally it was refunded July 27th. I was told by both Nicole & Bob I would not be charged for my stay and would be refunded that money also. I was told by Bob after two phone calls that I was refunded the money and he was physically looking at the refund. I called my bank manager who looked into it and the funds were not there. Bob assured me he was going to show me that he knew what customer service was & send me another free weekend stay. I don’t want the weekend stay!! I will never stay at a Hyatt again!! Apparently customer service is deceiving your customers! Not feeling the love!!

  16. We
    Went to Atlant@ for a wedding buy ni
    they threw our things out of the room . We were with the groug

    p the s1econd we almost slept in the lobby all our wedding clothes an all the belongs on thelobby and store room we booked for 3 dwy they said no room finally after so many arguments anf fight we got the room mi# night they did even apologizing theycharge after thehumiliation It is along story I am going to write aletter

  17. Since you are now taking your marching orders from the SPLC, CAIR and I will no longer be using any of the services of any hotels owned by Hyatt Regency.

    Anti-American Leftism is the real threat in our country. Get out of politics or go down the tubes with your Marxist brothers and sisters.

    Good Luck, Dumbasses!

  18. Your web site needs updating. There is no way to ask for a search. I am trying to find my World of Hyatt member number and there is no way to get it. I called the number on YOUR web site for Hyatt Gold Passport reservation, thinking I could get it that way, and low and behold, I got a message that it was NOT a working number!!! I need help and your website needs it worse than I do!!!

  19. For nearly a year I have been receiving “Marketing” calls from Hyatt telling me I’ve won a “free stay” or other BS. This is not just once a month or once a week or even once a day. Today I received 4 calls…4 calls. I followed the prompts saying to select #2 on the menu to be dropped from the call list so many times I can’t count. I spoke to the person on the phone and asked to talk to a manager…nothing works. How do I stop this harassment? I Will NEVER stay at a Hyatt hotel again until this stops.

  20. Sir ,
    This is to inform you that we have check in 4 room at grand Hyatt GOA for 3 night
    Check in date -2nd January 2019
    Check out date -5th January 2019
    The booking which was done by us in this property was on31 st December 2018 …

    But we are sorry to say that the service which we received from check in date till now was pathetic, the hospitality is horrible ..

    We would like to share few of our experience with you that when we check in at 2nd January 2019 we had a lunch at the dinning restaurant and the food which was served to us was not as per standard of Hyatt due to these reason :-
    The roti serve was not up to mark , when we ask for the Jain food we were told that whatever is there in menu you can order ..

    Our second worst experience in hospitality was at the dinning at Indian restaurant in evening , we order chat and we can share you the pics of food items used by the restaurant . Pics of food is available ..
    sprout was not up to mark …
    Aloo was not up to mark …
    I also call up the manager and told that you refund my money I would be check in some other property I don’t want to stay at grand Hyatt , they told us that you give one chance and have a lunch with us next day .
    they forcefully told not to make the bill payment of food which we were not agreed for it ..

    When we ask for the order at room service we were told that it would take minimum 45 min to deliverd the food at your room ..

    Another bad experience was that whenever we call for the cart we are not able to get it in our room due to which we have to walk and go to all the places ..

    Over all we have check in at many property of Hyatt and it was a very bad experience overall in gran Hyatt goa ..

    Room no

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