Contacting Hoover Customer Service Center
Hoover is a brand of cleaning products with a storied history. The company began in the early 20thcentury out of necessity. One of the inventors of the product had a breathing condition and cleaning caused problems with his asthma. With a bit of tinkering and financial backing, the iconic brand began to hit the shelves of retailers across the country.
As rivals came and went, one thing remained the same; commitment to excellence. When customers have questions, Hoover has answers.Click here to leave a comment about your customer service experience.
Hoover provides several ways to contact the customer service department. Customers can call, write, email or use social media I order to connect with the corporate offices or the customer service department.
Phone Contact Numbers
The customer service department is available Monday through Friday 8am to 7pm EST.
- General customer service: 1-800-944-9200
TTI Floor Care North America7005 Cochran RoadGlenwillow, OH 44139
Customer should visit the official Hoover website http://hoover.com/ to locate parts, learn about the applicable products such as carpet cleaners, vacuums, steam cleaners and air purifiers. You also have the ability to purchase new and clearance products on the main site. Customers needing detailed information relating to their product should review the Hoover Glossary of Terms or visit the Customer Support page or the Hoover FAQs.
Customer Service Email
We sent a message to the customer service team using the customer feedback form https://hoover.com/contact/. We addressed a common concern, availability of an inexpensive alternative. In particular, we wanted to find out if the company offered non-name brand alternative filters for Hoover products. The response generated stated a representative would respond as soon as possible. We are still awaiting a response. Although we cannot attest to the response time, customers can attempt to contact the customer service team through the following social media channels:
Customers should listen carefully to the applicable options on the Hoover customer care line. The first set will send you to the customer service department. When customers think they will connect to a live agent, the system connects to another set of options. After the second set, customers wishing to speak with a customer service representative will be placed on hold. In fact, we waited for more than 5 minutes before a representative answered our call.
When the customer care agent answered the call, we asked for information relating to the returning items covered under warranty. The agent recommended returning the product at the purchase location instead of attempting to return the item to the company; unless the item was purchased on the website.
The level of customer service is unacceptable. We were not pleased with Hoover or the customer care team. Were you impressed? Shout out your thoughts below in the comment section.