Contact Honda Financial Services Customer Service

Contacting Honda Financial Services Customer Service Center

Honda is by far one of the largest and most successful automotive brands on the planet. The company, passed in Japan reaches to an international customer base. The company doesn’t just stop at selling vehicles. Honda Financial Services provides a means for customers to finance newly purchased vehicles and power equipment.

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Contact Info:

Phone Contact Numbers

Honda Financial Services provides several methods for customers to contact the customer service department. Customers can either call the customer service line; mail correspondence, visit the official website or email the customer service department. The customer service line is available Monday through Friday 9 am to 5pm. Customers can access account information any time throughout the day.

Customer service phone number:

  • Alabama: 800-532-8127
  • Alaska: 800-205-8235
  • Arizona: 800-445-1358
  • Arkansas: 800-448-9307
  • California: 800-205-8235
  • Colorado: 800-448-9307
  • Connecticut: 800-457-9929
  • Delaware: 800-916-9939
  • District of Columbia: 800-517-9699
  • Florida: 800-543-5636
  • Georgia: 800-543-5636
  • Hawaii: 800-205-8235
  • Idaho: 800-205-8235
  • Illinois: 800-542-6632
  • Indiana: 800-542-6632
  • Iowa: 800-542-6632
  • Kansas: 800-448-9307
  • Kentucky: 800-542-6632
  • Louisiana: 800-448-9307
  • Maine: 800-457-9929
  • Maryland: 800-517-9699
  • Massachusetts: 800-457-9929
  • Michigan: 800-542-6632
  • Minnesota: 800-542-6632
  • Mississippi: 800-543-5636
  • Missouri: 800-448-9307
  • Montana: 800-448-9307
  • Nebraska: 800-448-9307
  • Nevada: 800-445-1358
  • New Hampshire: 800-457-9929
  • New Jersey: 800-916-9939
  • New Mexico: 800-448-9307
  • New York: 800-457-9929
  • North Carolina: 800-517-9699
  • North Dakota: 800-448-9307
  • Ohio: 800-542-6632
  • Oklahoma: 800-448-9307
  • Oregon: 800-205-8235
  • Pennsylvania: 800-205-8235
  • Rhode Island: 800-457-9929
  • South Carolina: 800-517-9699
  • South Dakota: 800-448-9307
  • Tennessee: 800-517-9699
  • Texas: 800-448-9307
  • Utah: 800-445-1358
  • Vermont: 800-457-9929
  • Virginia: 800-517-9699
  • Washington: 800-205-8235
  • West Virginia: 800-517-9699
  • Wisconsin: 800-542-6632
  • Wyoming: 800-448-9307

Mailing Address

Customers can mail questions and concerns to the corporate office. On the official website customers can select the state and send the communication. The American corporate office address is:

American Honda Motor
1919 Torrance Blvd.
Torrance, CA 80501-2746

Official Website

The official Honda Financial Services at provides a multitude of information concerning the available products and services. In order to locate specific services, customer must log into their accounts.

Customer Service Email

Honda Financial Services does not disclose an email address to send communication. Customers with a valid account can email customer service, but this requires customers sign into an account.


Customers with Internet access can contact Honda using the official Twitter page. Send messages to @HondaCustSvc. Responses are returned within the hour.

Our Experience

Calling Honda Financial Services is an arduous task. Customers must first select the language of the call then the customer is asked to access account information using the account number or social security number. If the customer wants general information, simply select 0 twice and the call is transferred to a live customer service representative. The approximate wait time prior to speaking to a representative is 30 seconds. We asked about the available services. The representative was polite and helpful.

Our experience was pleasant. Did you have the same experience when dealing with Honda Financial Services? Tell us your story below.

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46 Comments on “Contact Honda Financial Services Customer Service
  1. IMPORTANT: Please direct this concern to someone with knowledge about website SSL security for the Honda Financial Services site.

    I have no confidence that the login to the access web pages for making online loan payments is protected, and I would like to see that remedied. This is a major design flaw. What is the advantage of having the site protected by SSL security if the unencrypted username and password must be exposed before arriving at the secured pages?

    Specifically, it appears that my username and password are being transmitted through the internet BEFORE reaching the SSL encryption security. Displaying the VeriSign logo does not mean the transmission is encrypted, when the “log in” button directs to an address that begins with “HTTP:/”. In this case, my username and password go to “http:/”.
    This exposes the customers’ username and password, such that anyone with software to intercept the transmission gets a plain text view of that detail, and would then allow unauthorised parties to freely log into the customer account.
    Please require that those responsible for designing and maintaining the web site fix the login page(s). The button that sends login credentials MUST go to an address that begins with “HTTPS:/” to be properly encrypted.
    This needs to be a high-priority assignment.

    Please let me know when I can expect this to be addressed.
    Thanks you.
    — Michael

    • I set up sign in last June ’12 – It won’t work and when i tried to reset it said my password is not available – no kidding – I established it last June. This web site seems to be a big problem for others too – for payments especially. can’t you find someone to create a good web site? All other bills I pay on line have good web sites – check with any bank, or cable company, electric company, etc. WHY CAN’T HONA MAKE A GOOD SITE FOR ACCOUNT INFO AND PAYMENTS ????

  2. I would love to know how to talk to someone alive.This is very unprofessional,I’ve been trying for days to speak with someone about my account and every time I call it tells me you are closed due to unexpected issues and hangs up on me. Very upsetting because now my account is late and has never been late. Please let me know how to get a live person asap please .

  3. Why doesn’t Honda Advertise the RIDGELINE at all. This is the third Ridgeline I have leased, and I am amazed at people across the country that don’t know about this truck, or about the trunk space. What is wrong with Honda and their advertising department, when it comes to the Ridgeline?

    Clyde J. D’Antignac III
    Missouri City, TX

  4. Honda Financial Services supports unscrupulous Honda dealerships in scamming you out of your hard earned money. You cannot speak to anyone of importance by phone; they refuse to tell you who your lenders are or your money factor for a lease. You cannot contact anyone by email either. In a word, buy or lease an American brand.

  5. Does Honda Financial Services actually have a Customer Service Department? I am unable to reach anyone to inquire about a late payment due to the system not allowing me to pay over the phone. System says that all of my forms of payment are unacceptable leaveing absolutely no option at this time to make my monthly payment.

    I then attempted to reach someone on Saturday and today without any success. I then went online to see about paying online and ran across this posting from Michael Koester above which reaffirms my fear of using the site and my compolete discontent for not providing any opotion to actually receive assistance and speak to a live person.

    Against my better judgement I went to create an account and tried to log into the system but I am not able to ecuase it says that my email is already in use. I have not even set up my information or gone to this site but the system still says I already have an account. Now if that is the case then I would like to know how to access information and especially my username and password.

    I am at loss and will have to use snail mail to send in my payment; LATE. Which is now a poor reflection on me and my delinquent payment history, all thanks to an inadequate system and lack of ANY live personal option for assistance.

  6. I called up many many times to the customer service number they listed on the website and never got any chance to speak a live person. Bad service!!!!!
    If there is a rating for 0 , i definately go for 0 star.

  7. I can’t for the life of me find a way to actually speak to or even email a live person at honda financial services! I need to get another copy of my memo title and i’m completely at a loss for what to do.

  8. I have been trying for three days to contact Honda Financial in reference to my 2011 Honda CRV which I turned in to the dealer and leased a 2014 Honda CRV. I have been unable to speak to a person on the phone, there are no options and this is very frustrating. After trying, your system says you have used up your time and Goodby. Sometime you really need to speak to a live human being.

  9. You will never talk to a person, there is no option for it. I will never buy another Honda based of the fact that there customer service in the financial department is lacking beyond belief.

  10. I have been playing around on this website for a hour. I CANNOT find any way to access MY statement to pay my property tax. This website is AWFUL!!! You would think that they would make is easier for a person to send them money!!!

  11. My new lease on a 2014 Honda Pilot has been a horrible, time consuming, unprofessional, deal. Failure of Honda Financial to reimburse me for a $325 overpayment on the leased trade-in, has now reached the 3 week mark with no outcome. 4 customer service reps have been “sorry for the inconvenience” but still no one can tell me when or how I will get my money back.

  12. Bought new Honda Civic – paid total amount by check – received paper work on car saying Honda finance Corp. is the lean hold. Called car dealer and the person who is in charge of getting my titled after paying for the service told us not to pay attention to it and just white it out. Is this the common practice for the Honda does business? I am insisting on Honda to correct this and have a clean title sent to me.

  13. Was trying to obtain a copy of my lease agreement and was told I’m overdue on a payment. Absolute worst most disrespectful phone conversation I have ever had and still do not have a copy of my lease! Honda should be ashamed of itself! I have leased 4 cars from Honda in past and will never again, HELLO TOYOTA!

  14. Good morning,

    Can a customer representative conctact immediately, last night I paid my car bill
    Twice because I didn’t see a confirmation on the payment history.
    Please I need to remove the second payment I would call as soon
    As you open but please don’t approved the second payment
    Thank you,
    Melissa McRea

  15. It shouldn’t be this difficult to get someone to help you for such a big company. Closed on Saturdays? What a joke! The site made me change my password because I couldn’t remember it but it won’t let me login with the new password either!

  16. Under your end of lease information, it might be more beneficial if you give a breakdown of what is included in the payoff amount. No where on that page does it indicate that my payoff amount did not include sales tax. If you had a note on there, I could have increased the amount of my loan by the sales tax. Now I am stuck with footing the sales tax when I register the title under my name. Doesn’t seem that complicated to simply have a disclaimer under the payoff amount. Thanks Honda!

  17. I have been trying to locate a fraud department for Honda Financial. Unable to do so..does anybody have an email or direct line to an area of Honda Financial that can review a serious situation. I am a licensed investigator, working on an elder exploitation case.

  18. I recently received an email concerning credit. I DID NOT APPLY nor do I plan on applying! I have already notified my bank. You need to remove ANY AND ALL INQUIRIES IMMEDIATELY AND NOTIFY ME WHEN COMPLETED

  19. Honda Financial Services website is extremely difficult to navigate. Each month is takes me half an hour to figure out how to just make the dang payment. This month I gave up and sent a check. I am registered to make payments online and have done so several times. There no simple link for ‘make a payment’ only the option to register each month. A royal pain in the ass. I am considering going to my credit union for note for the balance as their web site is extremely easy to use. Does anyone at HFS ever read these???

  20. Looks like my comment was deleted so I guess I’ll write it again. HFS financed my 2010 Honda Element. For 5yrs I’ve made my payments. In August of 2015 I lost my job. I have paid over $27,000 which is more than it cost & the last 7 payments left are fees & interest. I missed Aug & Oct ayments but made one in Sept, Nov, Dec & Jan. HFS harrasses me everyday & despite all the efforts I’ve made to resolve this put my car out for REPO. WHO TRIES TO TAKE A CAR THAT A 5YR CUSTOMER HAS PAID OVER 27K FOR & IS DOING EVERYTHING THEY CAN TO MAKE THE REMAINING PAYMENTS? I have made 3 payments in the past 6wks & tried to arrange paying off the remaining balance which is nothing but fees HFS has added with my tax return in Feb & was told that was not going to stop the REPO! This is honestly unbelievable to me…I’m at the end of my loan & HFS could care less. HFS reps are rude & could care less abt their customers.

    SET UPS 2ND DAY 1/30/16 TRACKING NO. 1ZR3994A0710624770. MY ACCT. IS 304780968


  22. You’re phone number is awful. I am trying to contact your company regarding my account and I’ve called a dozen times. Every time it switches to a representative, the phone call disconnects. I am furious. How do you not have online help or an email address when your phone number is so bad?

  23. I have been called for days, trying to find out why my payment was not draft from my bank account. Please give me a call or email with a response.
    Paulette Ishman
    415 York Drive
    Selma, AL 36701

  24. OK your system is down. I finally got through by phone to make a payment. When I checked to confirm it was made, I find that the payment was reduced by $3.00 because I made it by phone. Now my payment is below what is due. I try to call back and wait on hold for over a hour and 1/2. My call is then dropped. I then hear that the problem is Honda Financial Services has been hacked and every ones bank info has been stolen. If so, why have you not notified us so every one can get the bank accounts safe. I call again to confirm if rumor is true about stolen info. This time I waited for almost two hours. Every 15 minutes I am told by computer voice “wait time is 8 minutes” more. Again phone call is dropped. Well, now I drive to Honda Dealer where we purchased car. Finance Officer there doesn’t even know that your site has been down for over a week. NO INFO Available. Well it may not mean much to you, but it is back to the Ford Dealer for me.

  25. Honda financial service response to problems that they created on my account has been HORRIBLE… They cashed my payment check, electronically, for the wrong amount. They checked and confirmed the problem. Then they gave me a credit for the wrong amount and re-cashed the check for the correct amount (electronically). Problem , they only gave me credit for the wrong amount. It has been Three months and the only thing customer service can say is that it’s the Bank’s fault. I have been charged the correct amount, they have the money, yet I only get credit for the wrong amount. This is my 4th. Honda and also my last. I was told on 4 occasions that a supervisor would call me back and explain the situation. It has been 2 MONTH’s and I am still waiting.. Honda Financial Services SERVICE is a joke.

  26. My new car payment is due TODAY and I still can’t get a hold of anyone online – the wait time recycles to longer wait times! I HAVE NO ACCOUNT NUMBER YET!

  27. If i pay over my payment or if I pay double payments why am I paying interest on every payment if I pay over or double the interest should not be charged on over payments they should go straight to principal?

  28. I paid off my Honda – a car that I leased from sister who has since passed away. So I no longer needed the car. I found a buyer – a friend – fortunately. I paid off the car to sell it to my friend. Honda has had my money since Aug 7 and I still have not gotten my title! I’m paying insurance, have my money tied up and could lose my buyer. Honda said they made a mistake with the title. I’m totally ticked off. Now I know why I buy American Cars!

  29. I paid off my Honda Lease and they have had the money since Aug 7. It is now August 31 and I still have not gotten my title. When I called today they said that they made a mistake and had to re submit the title. Fortunately I have a buyer who is a friend but I’m about to lose my sale, plus I’m paying insurance and they have my money tied up. Now I know why I buy my American cars.

  30. It is really hard to speak to a Honda customer service agent if there are any. You guys have really long waiting lines and when it was my turn the agent had cut the call before I said Hi. It’s really irritating that there is no email in this age of time where I can reach out to speak about my issues.

  31. I’ve been trying to contact Honda for several weeks now. If I call the region number ( 800-445-1358) I am told call volumes are high (30+ minutes) but when I go through all the prompts I am told the call center is closed and that I should call back during business hours – I get that message no matter when I call (and yes, it is during business hours). I’ve tried faxing… no response.

    How can Honda do business this way? All I want is to send my New Jersey Motor Vehicle Commission letter in so that Honda can send NJ the title so I can register my car. I am currently driving in NJ without valid registration because Honda won’t respond to my faxes and won’t allow me to call in to talk to a human. PLEASE HELP!!!

  32. I have exhausted all available pages on your Honda Financial Services (HFS) website trying to find: what is the current Balance (Not the PAYOFF amount) on my loan.
    Every financial institution that I have had loans with and made payments too; be it via electronic banking, US Mail, or personal onsite teller assisted transactions, the receipt for payment on the loan always show: the amount of payment, the amount for interest, the amount to principle, and the LOAN BALANCE at the time you make the payment. And the transaction –with the loan balance- will also be show in the next statement.
    If you want to know the PAYOFF BALANCE amount you ask for that information at a time that would be appropriate for you.
    HFS WEBSITE DOES JUST THE OPPOSITE. HFS provide loan PAYOFF balance in lieu of the running LOAN BALANCE. The payoff balance seem more important to HFS. PAYOFF balance is not significant to me at this point. If I had that much cash there would be no need to take out a loan and consequently no loan balance owed or PAYOFF to make.
    The bottom line is the running balance on my loan is more important to know after each payment than the PAYOFF balance which is insignificant to me at this point, unless I win the lottery or something.
    Another issue that concerns me very much: Why are interest taken out of both the loan contract installment payment as well as the extra payment that is intended to go totally to the loan principle. Most financial institution posts all the extras to principle.
    I would very much appreciate your reply to this issue as soon as possible.

  33. I would like an email address to discuss my lease car options. Next 18 months, I am completing counseling degree certifications. Finances limited during this time.

    My lease is month to month since last August. The $237/month I would like to lower to prevent lapse in payments. My Fit has 33,700 miles.

    I would like to lease at new car at a lower monthly payment, and turn in my 2015.

    Looked for better message contact without success.

    Hope there is a favorable option while I attend graduate school in Texas.

  34. it is impossible to reach a person – the worst customer service ever. You lost my car title and offered no help… Finally, not sure how, after pressing so many 1, 2, or 3, etc. A person was talking…she said that she sent my car title two weeks ago, but I have not seen it yet; she told me to wait for another couple of days… after a long conversation, she said that she could send me a statement stating that the loan is paid off, and then I’ll have to take that statement to the title agency and get a re-issue title, I’ll have to pay for the re-issue fee. you should send car title to people in a better secure method, not just a regular US mail. I would love talk to your company president…I am now waiting for that statement to come in the mail so I can go and get a re-issue title.

  35. after reading all the negative comments on honda financial services, i have decided to NOT open a direct payment by phone to pay off my 2018 lease. you should be ashamed that you cannot correct this problem by making it easier to pay by phone rather than making it harder. what is wrong with you?

  36. Hello
    I’ve been trying to reach customer service, every time I call it keeps saying I’ve reached non working number.
    Please call me at(201) 575-3960
    Thank you

  37. i have tried every 800 number for Honda Financial Services to inquire on my account and i cannot get through. no ring tone, nothing just disconects.

  38. It was very difficult to make a payment. The woman didn’t know what I was talking about and got aggravated with me. I wish there were easier ways to make payments.

  39. I am not even going to put a comment about my own experience. I just want to say that I’m shocked that you would post the comments by customers. Take a look at them. They are negative and terrible. You should be embarrassed. I am on the phone right now “waiting” again for someone to help me get what I need. This call has been almost 30 minutes so far. I can’t even believe that you are capable of staying in business the way you treat your customers. Shame on you.

  40. I have found it very hard to reach a human being. I would like to know why I was charged $75.00 initially and then I’m being charged $9.83 on 2/14/202 when I already paid off the auto loan.

  41. The new login is broken. I’ve tried in THREE different browsers, the same thing happens. I even tried re-setting my password. Go to log in and it gets stuck on this page:

    The small window of customer service availability by phone and a minimum 45 minute call waiting time shows that this company literally does not care about their customers.

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