Contacting Guess Customer Service Center
Guess is a hip clothing and accessories company with standalone stores and a strong presence in established high-end retail environments. The Guess family includes Marciano and Guess Kids.Click here to leave a comment about your customer service experience.
Phone Contact Number
Guess customer service agents man the service center lines from 6 AM to 5 PM Monday to Friday PT and 7 AM to 4 PM Saturday PT.
- Guess Phone Number: 1-877-444-8377
The Guess website lists the corporate office as the mailing address for customer issues. This is NOT the address you should send merchandise to for returns. We’ve listed the returns address below the corporate address for your convenience.
Guess Inc1444 South Alameda StLos Angeles, CA 90021
Guess.comE-Commerce Returns (Door 6)10610 Freeport DrLouisville, KY 40258
When we visited http://www.guess.com, we were redirected to http://shop.guess.com/en/. It appears there is no official website other than the shop website where customers can view the latest styles and connect with online customer service. With such a strong online shopping site, there is dedicated customer service information available for online orders. We’ve listed every piece of information we could find. Other Guess sites include:
Guess is a hot, trendy brand and that means being connected to customers from all angles, including social media. You can sign in to your social account and visit the link below to find the Guess customer service page. Send a message or write on their wall and an agent will contact you back.
- Facebook: https://www.facebook.com/GUESS
- Twitter: https://twitter.com/#!/GUESS
- YouTube: http://www.youtube.com/user/GUESSincTV
- FourSquare: https://foursquare.com/guess
- Pinterest: http://pinterest.com/guessinc/
Customer Service Email
Sending an email to Guess customer service is simple. Just visit the Contact Us page https://shop.guess.com/en/CustomerCare/ContactUs/ and send along your message to the team. We contacted Guess customer service to find out if customers could return online purchases to local stores for a full refund. When an agent contacts us back, we will tell you just how long you can expect to wait for a response. According to Guess, you should wait no longer than 48 hours.
Connecting with the Guess customer service team is easier than what we expected. Customers wanting to speak with a customer support agent will need to remain on hold until the next available agent. There are several options available for other departments, except the customer service department. After waiting less than 1 minute, a live agent answered the call. The total time of the call was approximately 4 minutes between the wait time and when the agent addressed our concerns. We were impressed with the professionalism displayed by the Guess agents. Were you impressed with your customer service experience? Take a moment to comment below.