Contact Green Dot Customer Service

Contact Green Dot Customer Service

Contacting Green Dot Customer Service Center

Green Dot is an alternative to traditional credit and debit cards. The cards are reloadable at Green Dot retailers, online and via bank transfer. There are various Green Dot cards to choose from, including prepaid Mastercard, online shopping card and prepaid student card. There are fees associated with the Green Dot card. Fees may include:

  • Monthly Maintenance Charge
  • Reload Fee
  • ATM Fee
  • Balance Inquiry Fee
  • Card Replacement Fee

There are two fee schedules available for cards purchased at Financial Service Centers. One fee schedule charges customers a $0.75 fee every time the card is used and the other charges a monthly maintenance fee for unlimited purchases.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Green Dot customer service offers a detailed FAQs section and online customer support, but in cases where only phone support will do, customers can call Green Dot customer service for assistance. There are no customer service hours listed on the Contact Us page.

  • Customer Service: 1-866-795-7597

Mailing Address

Customers have the option of writing directly to Green Dot customer service or to the corporate office. Use the post office box to reach customer service and the physical address to reach the corporate office.

Green Dot CorporationAttn: Customer ServiceP.O. Box 1187Monrovia, CA 91017

Or

Green Dot Corporation3465 E. Foothill Blvd. Pasadena, CA 91107

Official Website

The Green Dot website can help customers order a card for the first time, add money to an existing Green Dot account or contact the Green Dot customer service team. You can visit the official website at https://www.greendot.com.

Customer Service Email

From the Contact Us page on the Green Dot customer service website, customers can choose from three questions to open an Email form. The three links are for Product Questions, Card Assistance and Website Assistance.

Our Experience

We called Green Dot customer service, but we did not have much luck reaching a customer service representative. The system is friendly enough with a long introductory message before the caller is asked to select from a list of options. We chose to press 5 for customer support, but the automated system would not allow us to pass this point without entering a 16-digit Green Dot card number and zip code or a social security number associated with a Green Dot account. We called back a second time and tried to press 0 to reach a customer service agent, but the system disconnected the call.

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120 Comments on “Contact Green Dot Customer Service
  1. when I call the 800 number it ask question with options that have nothing to do with salving the problem and then hangs up on me I have tried several ways to contact you

  2. There is a girl on Facebook scaming people. She says that she is an employee of green dot. Who do I report her too her name on Facebook is Tati Washington.

    • I have an old unused money pak with only 14 digits not 16 when I contact they ask for the sixteen and since I cannot provide one Iam disconnected HOW DO GET TO TALK TO PERSON/? I was being scammedin dec.2014 (ia refused to give the (14)digit code and put in my desk files (IT WAS NEVER USED) VALUE ($465.00)! PLEASE ADVISE!

      when

  3. i can not that this card or people are so
    insentive to you and dont give the full information
    i plan on [ursueing this and have some policy changed
    i had some one take my card and use it at a motel
    so i called this card and told them it was unauthorized
    the comprised my card and i need my phone bill paid
    cause i am eldderly disable and fall a lot i asked them to
    uncomprise it so i can pay my phone bill they kept saying i am sorry and they cannot reverse the action well if they cant reverse there is something wrong with this businness all they care about is the money i will b looking for a different way to pay my bills this company is the worse for people to talk to

  4. I need to speak to a human being who can help me, not a machine that will hang up on me because it doesn’t have the options i need

  5. This is NOT a user friendly service! I attempted to register card online, which gave me an error message several times. There is no way to resolve this online so I called the customer service number provided. Then I get a series of automated options that still do not provide for an option to resolve the matter. I just want to speak to a PERSON, so I can resolve the issue or have my questions answered, or have access to the money on the CARD!!!!!!

    • I just bought this stupid card last night and it has been nothing but a constant headache. I tried to register it last night online and it kept coming back saying that it was an invalid card number and security pin. what the heck, also tried calling them and then was told that I had tried to many times to try back in 24hrs, so tried again and am getting the same. That’s $60 gone if I don’t get the issue fixed, this place is nothing but a scam, I have filed a complaint and have sent an email regarding my issues, I am not backing down, I want my money back or it to be fixed to where I can register my card and be able to use it for what it was bought for. I recommend to any one that do not go with greendot.. they are a joke

  6. your company sucks! I bought 1 money pak for 105.00 # 61847547624343 plus a charge of 4.95 to buy card on july 8th 2014 also another money pak card #25923519731338 145.00 pluse 4.95 for card! I got scammed! I tried to call green dot 2 TIMES,THEY ANSWERED AND HUNG UP ON ME!ALL I WANTED TO DO IS TRACK DOWN FROM YOU WAS WHO I PAID IT TOO!I CANNOT FIND MY PAPER WITH MY INFO!SEEMS LIKE YOU PROTECT THEIVES! LET ME TELL YOU THE NEXT PLACE I TALK TO IS ATTORNEY GENERAL! YOU WOULD BE AN ACOMPLIST! I WANT MY MONEY BACK!I NEED TO KNOW WHERE THOS CARDS WERE SENT TOO!ALSO PHONE NUMBER!I AM SICK OF THEM BEING PROTECTED BY YOU! BOTH OF YOU ARE THEIVES! I AM AN INVALID AND MENTAL HEALTH PATIENT! I COULD NOT THEN NOR NOW AFFORD IT!WHY DOES GREEN DOT PROTECT THE THEIVES? I HAVE A NEWS CHANNEL TO TAKE MY STORY TO AND I WILL EMBARASS THE HELL OUT OF YOU! ALL I WANT IS MY MONEY BACK,PLUST COST FOR 2 CARDS AT 4.95 I WILL TAKE OUT LAWERS AND MAKE SURE THEY KNOW YOU PROTECT THE THEIVES! I WANT AN ANSWER ASAP OR I GO TO STEP #2

  7. I got card to use at machine zone and when i try and use it says high risk I just used it two days before, When money is gone off card I want to cancel This is joke

  8. anybody who states they can only be paid by a green dot card is probably a fraud. Scams attached to this card are increasing every day. Ask my poor 90 year old father who just got taken for $5000.oo. lesson learned as now he is told by the police that the money goes out of country and is not recoverable. Do ;Not use these cards..use money order,bank draft, western union but never listen to anyone on the phone who says only green dot cards accepted….If you do what they ask, even though they sound so legit you kiss your money goodbye to a scam. someone at green dot should put together some tighter security features so as not to cater to the criminals and low lives of this crooked world….

  9. I cannot activate my card. It keeps telling me to try again in ten minutes It doesnot work, I purchased this card a week ago and still will not work. I have called the phone numbers and it ask for yor card number and when i put it in it says not an acive card and there is no customer service to talk. I am very upset as I lost money that I can’t use.

  10. My green dot card has been blocked I have a $190 on i can’t spend till possibly nov 1 it’s October 23 and all the trouble to find that out do not buy green dot they will never get another cent from me take my advice paypal is better

  11. This card sux, It hasn’t worked since purch. 2 months ago. I can get anything done thru the automated service and responding email said it worked but it doesn’t, when entering ss # it told me that it was wrong and then last 4 #s on card were wrong and its taking money away every month. I WANT A REFUND !!! IN FULL OF $160.00

  12. This is the worst agency I have ever had the experience of dealing with they have no ethics. Currently have a report into the better business bureau, and a attorney looking at legal charges. They keep peoples money basically are theifs. Never have seen a company who is not regulated by no-one.

  13. This company is a bunch of crooks I attempted to load $999.00 on a card at a local merchant I received a receipt saying all was well the money never got the money in my account and cannot speak with a human at green dot. The merchant has been getting an earful from me the people at cardholder services says the money goes back to green dot when the load was rejected. I had $1000.00 when I walked in and thought I had loaded it to a card so I could pay bills. one week later all I have nothing but countless hours of being pissed of and bill collectors wanting to be paid. GREEN DOT SUCKS!!!!!!!!!!!!!!!!!

  14. I sent information in regarding a money pack card I loaded on a family member’s card. The recording said it was loaded but it don’t show available on the card. I never got an email or any kind of response. Could I please get a response on what.s going on.

  15. I have quite a few disputeable “transactions” on my card n nobody will answer the phone or get back to me!!! Omg
    Post this on facebook
    Uncalled for!!!

  16. i have had this problem since 8/2009. i used to load large amount up to 1K and i when i went to use it again, i had left a balance of 334$ and found out it was gone. i tried calling them and the life o me i coildn’t get anyone to help.i called the monrovia office and send certified mail only to get a recording n no returned certified card back. Caled trking # and it was received by someone in the greendot office, but i never got a response. Now, under unclaimed propertythe same tactic. I send necessary id and driver’s lincense info n i never got anything back. RIPOFFS!!!!!

  17. I need to speak to someone about my prepaid vista card. I received two cards in the mail. One of them is activated, but the other one is not activated. What should I do with the second card.

  18. Do not purchase a Wal-Mart money green dot money card rather it be Visa or MasterCard it’s a complete joke!!!!! No one is going to truly help you and they put their dirty work on the foreigners in which they are liars and seem to know nothing but in their hearts they are so true about all of your transaction!!!. Green dot is holding my money hostage or no reason at all. I called my Insurance Company to see if they got paid and they said yes there’s no pending transaction at all, but yet they telling me that it is :/ Hogwash I just want my money that’s it!!!! They don’t have a right to do that to none of us!!!!!! There’s no real live person to talk to I’m suing!!!!!!!

  19. I recently got the card got money deposited, then the very next day, after payday, some one used my card in stores I don’t even go to and on top of that it was in another state.!!!. I’m wondering if this card really have on top security. I’m disappointed that it all happened all within a couple days. I would hope that they keep their word and re inverse my funds to my new card, if I don’t look in on another bank. UGGHHH… People are so sick and stupid if hacking..

  20. Horrible, Like everyone else says about this Green Dot Card. Tried wiring money to a friends account, and it gets rejected and returned. Don’t know if I should use the first 16 digits of the 17 digit account number or the full 16 digits on the physical card after putting in the ABA 9 digit number?
    No human is reachable to speak. Horrible experience !!!!

  21. biggest ripoff ever…can’t ever get ahold of anybody to get my money back…$2500 of my hard earned money gone..if I could see these people in person I would kick their ass

  22. I purchased a $250 Visa Prepaid card today and it is not one that can be used Internationally. Could you please change this over to another card so I can use it?
    My Broker in NY is waiting for an answer; please answer ASAP.

    Thank you,
    Patricia Booth

  23. I put my little Boys Christmas Money on this card now it says the cards invalid and the store says there is nothing we can do so my son gets nothing for Christmas, this is crap, its bad enough he lost his father now he doesn’t get Christmas

  24. Awful, can.t ever get a person on the phone. There is no # u can use to reach a human. If u r lucky enough to get a live person 1, 9 out 10x.s they don’t speak a English u can understand.2, they can’t answer the question that you’ve gone through all BS & frustration u went through to get to to not have an answer or 3 they tell u to hold on & they flippin hang up on u. So I guess us as customers r here for them to !*?*

  25. c, I even clicked on ” for # to customer service” & it doesn’t give u a # it sends u to another site, NO NUMBER! I don’t know why i’m shocked.

  26. Who in there right mind runs a business like this, cannot talk to an actual person I’m preparing to take legal action. You will be hearing from my lawyer and from all these comments my case wont be hard to win better not delete them that’s evidence now

    • This Green Dot seems to be a scam!!! I’ve been trying to get a complete refund and my money has been stolen twice and I can’t get anyone on the phone at the customer service numbers. I was sent a check for the incorrect amount and now I don’t know what else to do. Should I contact my local t.v. news station or go on social media with my concerns??? I’m wondering if anyone will contact me on this web site……I will warn everyone not to use Green Dot! PLEASE if you value your money! Take your money and your business some where else!!!!!!!

  27. Hi, Ihaven’t the social security but my passeport and visa. how can I activate my mastercard. Please help me.

    Claudio Mutchaila.

  28. i’m going to contact the ceo’s at wal-mart, then call the better business, and then my lawyer. and if it take’s what you owe me and more i’m going to pay my lawyer! plus put it all over the internet.and i will mention the wal-mart inc.i’v done everything greendot wanted in order to get a refund. and nothing as of yet.so the ball is going to roll come friday. i dont have to work so i’l have all day to start makeing all my contact’s so get ready greendot. i have my unused card’s, my recipts, date’s i called you, both time’s, plus my phone record’s. all of that is what the judge like’s to see.so look out come friday ASS HOLE’S.

  29. I bought a visa card 300.00 couldn’t use it ended up l;oozing the card, called greendot reported I lost card this was 3 weeks ago, I’m still waiting for my permanent card in the mail. I’m thinking that maybe greendot doesn’t have my correct address..please private message me …ive tried call the customer hotliune with no success..cant get a human on any line ther on;line trip is just as inaffective ,,,I need my money now ,,

  30. Got my taxes back and normally people make LARGE purchases at this time i.e. new cars, pay off bills, refurbish homes etc. So GREEN DOT, with out notifying me, took it upon themselves to block my card and reissue me another one due to “suspicious activity”. Now I have to wait up to 2 weeks for a replacement card or pay Walmart $15. bucks to expedite me a new card. That’s not cool. They could have called me to ask me if I made the purchases or authorized the transactions but they don’t! As soon as I get my new card I’m taking all of my money out and transferring to a different bank!

  31. I just bought a green dot card and put 20$ on it, when I called to activate my card it said invalid number when I entered them and my card dont work.

  32. GREEN DOT is a SCAM!!!!!!! I actually purchased this card by accident, trying to send my grandson money for Christmas. He is only 13 and can’t register it so I had to. I requested a refund and they have ducked me outta my money! Nobody will answer any of the numbers so now what? How can we in a free United States allow companies to come in and steal from us? I guess this is how the rich STAY rich! Steve Harvey represents GreenDot, so I guess he must be proud as hell! GREEN DOT is a scam…and they are a company under WALMART???? Wow who knew! They picked the wrong one to screw over. I have two things most people don’t, time and a computer!!! If nobody contacts me about how to get my money back, get used to seeing this name cause GREEN DOT will be my new full time job! I WILL get my money back one way or the other. From here I’ll go to social media. They have only 24 hrs before I take it there. GREEN DOT, STEVE HARVEY, and WALMART! ****SCAMS****

  33. this is a place where you will get robbed blind. I put 100.00 dollars in a card after that I tried to activate my card they started asking for ss # and more personal information I then asked for my money back, they said they would return it within
    sixteen days. After that I haven’t been able to get a hold of no body at green dot other then the recording. The reason that I was trying get a card so I would not have to use my bank card on line. And for my one hundred dollars I am still waiting to receive it, up to date is 23 days.

  34. I HAVE BEEN TRYING TO SPEAK TO A GREEN DOT REPRESENTATIVE FOR FOUR DAYS CAN’T GET IN CONTACT WITH ANYONE THE PHONE KEEPS DISCONNECTING THIS SUCKS I NEED MY MONEY I’M TRYING TO DISPUTE A CLAIM AND I’M NOT GETTING ANYWHERE THIS MAKES NO SENSE

  35. The ratings options should include NEGATIVE NUMBERS! Seriously?!?! You should not be operating ANY kind of business. PERIOD! I have been stuck with a UNREGISTERABLE gift card, with no hope of assistance from your, uh, Customer Service. (?) Is that what YOU call it? Good luck trying to speak with a human being. Invalid number?? I didn’t print it on the card!
    BUY GIFT CARDS ANY WHERE BUT GREENDOT.COM Stay away, save your money, your time and your sanity!

  36. Green Dot ripped me of $50.00 and will not answer for customer service. Do not use Green Dot cards. It is a scam to steal your money. This will be reported to the authorities for investigation. It seems that I am not the only one in this situation.

  37. The MoneyPak card I purchased did not have the correct amount of numbers to ba able to activate it. After hours of trying I finally got thru by e-mail and was called back by a customer service rep ( from the phillipines). I was told I had to go purchase another MoneyPak card and they would transfer the money from the first card to the second card with no problem. When I purchased the second card for another $5.95 I was also required to load another $20.00 on to that card. I was called back by the rep and was told she was transfering me to activation then with out any info input it said my card was activated ( it wasn’t ) and I was hung up on. Now I have $131.90 tied up with them and no way to contact anyone as now they won’t call back. These cards are a scam and every store that sells them says they do not refund on them so if you buy one you just got screwed.

  38. customer service sucks. CAN’T GET THREW AUTOMATED LINE BECAUSE MY CARD NUMBER IS INACTIVE. ACCOUNT WAS HACKED AND GREENDOT REFUSED TO STOP PAYMENT WHILE IT WAS STILL PENDING. NOW ITS PROCESSED AND I STILL HAVE TO WAIT UPTO TO DAYS TO GET MY MONEY BACK

  39. Product says it is insured by FDIC. I have contacted my local ombudsman regarding this information and am waiting on a response. GreenDot truly appears to be a scam. Having read all of the concerns, it will be my mission to spread the word about this company far and wide so that others do not fall victim to this scam.

  40. Green dot blocked my card because I got a credit from a merchant. They said that isn’t the way to load funds on the card. They only want me to buy money pack or go to Walmart and charge fees for that. I have over $500 on a card that I can’t use because they blocked my card. If anyone has helpful ideas I’m all ears. Thanks. Jay

  41. What cusomer service if you call the way you handle customers, service you are a bunch of idiots.
    Customers have no way of talking to a real person i bought a card but cant activate it so what i loose the 100 dollars i put on it because you dont have any custumer service

    • I am reporting you to the BBB for the customer service your company obviously lacks. My next satisfying task will be to switch my card to another company.
      You should be ashamed of yourselves for suggesting you have or even understand the nature of what is Customer Service.

  42. son unas mierda acabo de depositar 240 dollares para comprar un pasaje llame para activarla yme bloquiaron la targeta trato de comunicarme con servicio al cliente y no da obciones solo para registrar o reportar robada le doy a reportar para ver si me atiende un representante y tanpoco todo es una maldita gravadora no deverian comprar mas targetas asi

  43. OK I am very angry with the green dot experience I am having and I do not even have a card I am trying to get ahold of someone that can help me help my mother with some crap that is going on do you think maybe I can talk to someone or did everyone up and quit I can not reach anyone by phone it says were sorry all circuits are busy so I get on line to access her account and wouldn’t you know it I get informed that the card number I am staring at in my hand and triple checking on my screen is not the correct one so I go to set up an account thinking maybe she did not do this yet and fill everything out and not a freaking thing happens I have been at this all dam day and can not get ahold of anyone by phone nor access anything to figure out wtf is going on with payments nor how much is on the card nor why her bills are not being paid so I suggest either someone get ahold of me and my mother or there will be legal issues she is an elderly lady and she is trusting this company to handle her financial issues yet after 3 months with this card she has had nothing but debts coming upon her and charged money for services she is not getting I suggest I either get a reply back with phone number that works or a phone call within the next 12 hours or things will get ugly

  44. On Wednesday August 16th my account was locked told by customer service couldn’t unlocked , the man took my rush card information never put my money on Rush card plz help I need my money thanks

  45. I am very upset about my Mone and this green dot seems to have only robots working would like a real person..I need my money this is telling my card does not exist.

  46. seriously this has been horriffic i put money on a card for my girlfriend and she is now stranded in ny because the card is not working and its saing my social sec.number doesnt match or the card number doesnt match this card has stressed her and me out so bad she is now sick cant reach a person to speak to this needs to be fixed asap or im getting a lawyer on this considereing i have heard green dot is mixed up with alot of scams . this is not how you do businesss ,,,someone needs to contact this email a….s….a….p

  47. My 11-year-old purchased this card with his own money. He has been unable to register the card. Walgreen’s refuses to return it. No live human being answers the phone. My son is now out $20 of his own money.

    TOTAL DISGRACE. SHAME ON YOU GREEN DOT.

    Luckily, he wasn’t a single mother trying to pay her electric bill.

  48. SOOOOOOO frustrating – i got notification that I opened a green dot account, which I did not. The email said to call customer service if I did not open an account. But the phone tree depends on having an account to get anywhere. I can’t call, there is no email. It is incredibly frustrating experience.

  49. Shoot I believe that GREENDOT are the REAL THIEVES, GREENDOT YOU SHOULD GO TO JAIL FOR FALSE ADVERTISEMENT AND i PRAY FOR DIRTY SOALS!!!!!!!!!!!

    • WHAT IN THE HELL DO YOU MEAN YOU CANT VERIFY MY IGSISTANCE, YOU SURE TOOK MY MONEY! IF YOU CANT VERIFY I IGSIST THEN DONT TAKE MY MONEY!!!!!! GIVE IT BACK I WILL GLADLY GIVE YOU YOUR CRAPPY CARD BACK! YOU SHOULD BE ASHAMED!!!!!!!!

  50. I had a money pak card and tried to add it to my green dot but when I checked my balance it still says zero.Now my account is locked

  51. Worst service ever. I loaded my RUSHCARD at 7-Eleven and it goes through greendot and it never loaded and I can’t talk with anyone at the number listed, so upset and I’ll be filing a report with the BBB

  52. they took money off my card without ny knowledge and i keep trying to reach a real person but all i keep getting is a robot machine & little to nothing solved about the problem i need to talk to a REAL person..

  53. Hi, I am a foreigner have bought GreenDot Visa prepaid card,,
    Please tell me how can I activate the card .
    I have problem, because my social security number is not a US number.
    My SS number is issued by the Netherlands.
    Thank you

  54. Charges was made on my account that i did not make. I reported it to GREENDOT and now I am currently unable to contact them. I am totally locked out of everything! I cant call because when I put my info in it tells me about my account not being active and that’s it! It will not give me an option to SPEAK TO A LIVE PERSON!! When i go online I cant log in…It gives me a phone number to call that’s the wrong number and tells me to call the correct number. And PAY DAY IS TOMORROW! I have learned my lesson about NOT USING A REAL BANK!!!

  55. never us a caed yfrom herfe again., if u loss ur card and find i$ and use one $ime A#M u can no# rercieve any money. in any shape pr form pulling my dir, dep, as i speak, clearly a joke for a company, have had no cash in 6 days, never again

  56. I bought this card for Christmas shopping but I can’t register the card not on website not on the phone and there is no way to ask for a live person. What I have to do now is get a different card because I like a prepaid card. I’ve had PREPAID card for years and it is a green dot Walmart card never had a bit of trouble with it. I will get another Walmart card and chuck this one. I have never had anything that a couldn’t talk to a person about, these people don’t care about customer service or unhappy customers

  57. back in the beginning of November I added 50$ on this green dot card and lost it 4143970061593129 and I have yet to receive a new one …infact I was -14.99 then with the replacement it was gonna be another 5.99 well I been calling and I was told by a supervisor they were gonna send me a chack back for almost full amount 42.78 I have not yet received that either I am getting ready to take this to the news watch 16 and anyone who will listen I live in a fixed income my check barely pays my rent…I would like this resolved sooner then later like back in November I have cancer and it was my means for transportation….

  58. I think this is a shame for a women with liver cancer on a fixed income should have to beg for her money back going on almost 3 months now can u resolve this now

  59. I don’t want the card you mailed…5249050026418751 get all my info out of your system…you are a bunch of thieves….I don’t associate with crooks…whole bunch of you should be in jail…2 cards have cost me 50.00 when purchased and after your fees because the cards were not used more fees..now have to replace with a honest card since it was a gift 50.00 more. I will get my complaint to the Federal Consumer Affairs in Washington….probably a waste of time but will still do..a co like yours should be put out of business…you are worse then the mafia…I will now have spent 100.00 you are thieves..I have no clue why I received a card from you people..

  60. cancel card 2771 last four now otr you wioll die a bloody death fraud on meadow lane in oceanside california.I didnot apply for it transfer balance top 9834 l;ast four of other card hurry up I kill you wife!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  61. It sucks!!! All I want is to speak to s live person and all I get is hung up on. Why is there not an option to speak to a human???

  62. you have the worse CS I want to talk to a CSA why my card is being turned down at other online casinos I can only play one

  63. I HAVE READ EVERYONE’S COMMENTS AND MINE IS PRETTY MUCH THE SAME STORY! I NEED TO SPEAK TO A LIVE REPRESENTATIVE, HOWEVER, IT SEEMS THERE AREN’T ANY. I JUST CAN’T BELIEVE WITH THIS CARD BEING ASSOCIATED TO GREEN DOT “BANK”….AND IT IS ACTUALLY A BANK, FDIC INSURED AND ALL….THIS IS THE TYPE OF SERVICE YOU GET. I DO PLAN TO FOLLOW UP WITH BBB AND MAYBE, JUST MAYBE THEN I SHALL GET A LIVE REP. TO GIVE ME A CALL FROM GREEN DOT!

  64. I Just wish i could talk to a real person
    I received my card in the mail and I am unable to register my card
    Now your website tells me i have to wait 24 hours

  65. Blind need live person. I gave you money. Give me service. Or go out of business if you can’t afford a live person without a card number.

  66. Green Dot is a totally fu ked up place , Lies and more Lies . for the past 2 months each time I put money on the card I have to call them numerous times to get the International restriction removed so it will go through . What a joke to use and each time go threw this each and every time . It’s a piece of TRASH and so are the CS service reps …

  67. Greendot nownowns achieve card. In March my deposit of 6000 washout on my card on the very next day they closed my card and my deposit has vanished. I have a trace and more info but nobody will help me. Any one know what to do?

  68. GreenDot Visa card customer service is a joke. I wrote a very detailed letter (including the card) to their customer service about a problem with a card. I have received several calls from GreenDot as a result; they leave a name but not a number. Not sure why they have a mailing address – I write so that I have a record, not just the phone rep. No fax number anywhere. I even tried to report a lost card to get to a human; no luck. You are asked to enter the card number which may be difficult if it was lost or stolen (?). This is a prime example of a company that wants your money, but not your business. Steve Brocato

  69. if you have a problem almost impossible to get a human. when you do they don’t speak very good English so it’s hard to communicate. If you try again phone goes in circles so you will never get a person. They canceled my card however cannot get an answer where my money is since payment was not make. Can file complaint but they keep extending it for a month or so. If I didn’t have to send money I would not use them at all I think they prey on people knowing you can’t get a hold of them.

  70. I Bought A Greendot VISA Card For 200 Dollars 27 Hours Ago & These So called Employees Have Yet to Activate My Card… Please Help Me 1- 806- 567-1801 They Keep Saying I Have Done My Limit, Wait 24 Hours

  71. I have had a Walmart /green dot card for over a year and it just hit a unbearable low on July 27th. I called to get a new card as the one I had was torn and unreadable even though the stripe still worked. after much garble with the rep in the Philippines who do not speak English they read off a script(I am very hearing impaired with tinnitus and Meniere’s along with heart problems) she said I would receive one in 7 days. I went to make a reservation and was told the card was not accepted. after hours of calling I was told by alleged supervisor Jenn that was the normal process to block cards when new ones are ordered. this is so they can receive interest on my money. when I finally got my point across she transferred my money to a spare card I had from all the nightmares over the past year. she guaranteed me that any credits from merchants, direct deposits etc. would go on this new card number. it did not happen they rejected my direct deposit and it is a nightmare. the reps lie like drinking water and DO NOT GET ADA LAWS. I am sleeping in the Walmart parking lot and when I receive my money I will be on my way to LA where a good friend live to go to small claims for 10,000 and my lawyer is filing a ADA suit against Green Dot. They hide behind a number where you must put in an extension and they change extensions frequently so it is impossible to get through to anyone there and the Philippines apparently are not trained and do not understand lying and felonies. I hope the entire company ends up in a place like hell. they are the most unethical company I have ever heard of.

  72. I think there needs to be a class action suit against this company for billons, they rip off people who do not know their rights or maybe are foreigners or drug dealers and are scared to make waves. I am not … SEE YOU IN COURT!

  73. I think this is the poorest excuse for a bank in the entire world. they turned my world upside down by blocking my card which has left me penniless and no hope as they rejected a direct deposit. they did this simply because I called to ask for a new card with the same number because mine was falling apart. per matthew this card was not meant for people who travel a lot as my mother was taken against her will 4,000 miles from me and I have been traveling back and forth for 7 years. I believe they could make more money with robots as I took me a week to get through to someone in corporate and the Philippines reps are impossible to understand and refuse to honor my ADA hearing disability by getting me someone who speaks English as a first language. this bank is either designed for drug dealers or very low IQ people! I mean who is going to put money in a vault that receives no interest and cannot be used for overdraft protection in the hopes of winning a prize. I think this is illegal and am finding out all the legalties per my state representative. VERY CORRUPT.DO YOURSELF A FAVOR AND DO NOT SIGN UP FOR THIS CARD OR DRECT DEPOSIT!

  74. Same thing as everybody else. I loaded card at a dollar store and when I try to use it it shows zero balance . I feel like I just got robbed

  75. I Am so angry with Green Dot services . This company is making go though phycial and emotional stress . My children are with out food. I am late paying my rent now I have late charges. All due to there errar. My card is blocked and I have sent them a copy of my drivers license 11 times. By email and electric on line. They lie there services are horriable. An no one knows what there saying or doing half of the time. I was sent a email with a case # and not a dam thing.The number that was given to me is 17771573 and the email provided is

  76. I Am so angry with Green Dot services . This company is making go though phycial and emotional stress . My children are with out food. I am late paying my rent now I have late charges. All due to there errar. My card is blocked and I have sent them a copy of my drivers license 11 times. By email and electric on line. They lie there services are horriable. An no one knows what there saying or doing half of the time. I was sent a email with a case # and not a dam thing.The number that was given to me is 17771573 and the email provided is IDV@greendotcorp.com
    I need help fast

  77. Worse company EVER…..everything is the same! No wonder they are a muti-billion dollar corp..They steal from the poor! Waiting for my denial letter cause that the only one they do!

  78. I think Green Dot is a deceptive business, I have activated a gift card someone gave me, and I am still unable to use it in the store. The only phone # to contact this company on does not have access to talk to any human. What a shame. I hope no one ever gives me this nonsense type of gift card again. I do not like doing business with you and will not give it to anyone as long as I live.

  79. This is joke. I try calling the number about my problem and can not get threw. I was told a supervisor was gonna be calling me back with in 24 hours and still no response

  80. The worst customer service ever. I have been trying to send a copy of my drivers license for weeks, so that I can get my money. Once I get it, I’m done with green dot and will make sure to alert all my friends.

  81. I have a GreenDot Load & Go Card. It is so Difficult to try and check on a balance. When I Call (866) 871-2414, I’m told It is An invalid Card. I will not ever buy another GreenDot Card…

  82. Terrible customer service, unable to speak to an individual. We believe our company is experiencing fraudulent charges on credit cards by repeated purchases of green dot debit cards and we are unable to validate any information as there is no way to call or email a person.

  83. I uploaded $292 on my Green dot Debit Visa card. I am unable to get my money back because they blocked it. I was told over the phone that I have to send a copy of my drivers license. I am not going to do this. Why do they need a copy of my license when they already have my social and my date of birth? Is this to defraud me?

  84. Hi, several of my payment vendors are requesting bank verification for payment acceptance. I am assuming it is as upon signing up for an account, a confirmation email is sent to individual to confirm that it is in fact their own activity. I wonder if online banking has some way to confirm that it is in fact the particular individual who owns the account.
    Just hoping that GreenDot bank has established some way to verify what the vendors are requesting.

  85. i bought a greendot visa card 60.00 dollars at walmart to activate the card online they want a Social Security number i don’t see the reason why for that and i ain’t going to lose sleep giving so much info out to who knows who .its ashame you put your cash into a prepaid card only to fine out to use it you have to give up so much personal information .i,ll just have eat the 60.00 bucks i guess

  86. Can i get a number who i can talk need to talk to someone please not the 1866 795 7597 need to speak with someone

  87. Gone let anyone I meet know meet know that this is just a scam they will srew you out of money will anyone I know or meet it is a rip-off save your be money

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