Contacting Entertainment Weekly Customer Service Center
Entertainment Weekly (EW) has become one of the leading sources for entertainment news relating to movies, books and televisions. Unlike typical entertainment resources, EW does not delve into the celebrity gossip or focus on the inner workings of the industry; the company focuses on the general audience as it reports on entertainment news and reviews of products.
With a focus on the general audience, the overall experience is key to continue to push the subscription rate over 1.7 million. This is where the customer support team plays a critical role.Click here to leave a comment about your customer service experience.
In order to reach the customer service department, customer can call, use the customer contact form, email the editor, write through traditional mail and use social media outlets such as Facebook and Twitter.
Phone Contact Numbers
- General inquiries: 1-800-828-6882
- Customer service: 1-877-604-2758
- Tablet customers: 1-866-772-8791
- Corporate Headquarters: 1-212-522-1212
Entertainment Weekly1271 Avenue of the AmericasNew York, NY 10020
Customers visiting the official Entertainment Weekly website http://www.ew.com/ew/ are privy to a wealth of celebrity news, television news and news from upcoming movies. The site provides information relating to television schedules as well as movie and DVD guides. In order to receive update, customers have the ability to join the email club. Customers also have the ability to contact the customer service team as well as the editor of the magazine in the event a question or concern arises.
Customer Service Email
Visit http://www.ew.com/ew/contact_us/ or https://secure.customersvc.com/wes/servlet/Show?WESPAGE=am/Services/wes_email.jsp&MSRSMAG=EWto remain connected with the customer service department. We sent a message to customer service team requesting information relating to the hours of operations. The immediate response we received stated a customer service agent would respond within 2 business days.
Although we cannot guarantee a faster response, customer can attempt to contact the customer service team through social media or contacting the editor.
- Facebook: https://www.facebook.com/entertainmentweekly
- Twitter: https://twitter.com/ew/
- Letters to the Editor: firstname.lastname@example.org
The Entertainment Weekly customer service department is easy to contact. Customers simply press 5 and the call connects to the customer service team. The automated system asks for the account number or the credit card number associated with the subscription. In the event you are a new customer, press star (*) and the call connects with a live agent. After waiting approximately 5 minutes, we spoke with a customer service agent.
We asked if customers needed to contact a live agent in order to cancel a subscription. The agent explained this step is not necessary. Customers can cancel subscriptions from the official website. The agent also explained after cancelation, customer may receive a final bill. The wait time was not ideal, but we were glad our question was answered. Did you have a better experience dealing with the customer service department? Share your thoughts below.