Contacting Dunkin Donuts Customer Service Center
Dunkin Donuts is an international baked goods company with more than 10,000 locations worldwide. The company currently operates restaurants in the United States and 32 countries. If you need to reach the customer service department, you can call, write, send an email or reach out through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The company provides several phone numbers so customers can connect with a live agent. The customer service department is open Monday through Friday 7am to 7pm, EST. The DD Perks department is open Monday through Friday 8:30am to 5pm, EST. The online order department is open Monday through Friday 6am to 5pm, Saturday 7am to 3pm, PST.
- Customer Service: 1-800-859-5339
- DD Perks: 1-800-447-0013
- Online Orders: 1-877-833-2633
Dunkin Donuts provides several ways to contact the customer service department by mail. After you send a message, the customer service department attempts to reply within 7 to 10 days.
Dunkin’ Donuts Consumer Care 130 Royall Street Canton, MA 02021
Dunkin’ Donuts Gift Card Support 130 Royall Street Canton, MA 02021
Customer Service Dunkin’ Donuts Shop Online 4086 Del Rey Avenue Marina Del Rey, CA 90292
Customers visiting the official Dunkin Donuts website http://www.dunkindonuts.com/dunkindonuts/en.html will notice several tabs relating to the products. The tabs include information relating to coffee, menu items, donuts as well as restaurants. The website also provides an online store. The website also features a link to DD Perks, the rewards program. Additional information relating to the products is available in the customer care section of the website.
When you reach out to the customer service department through social media, you will notice the customer service team attempts to reply within 24 hours. If your concerns cannot be resolved on social media, you will need to reach out by phone or email.
- Facebook: https://www.facebook.com/DunkinDonutsUS?brand_redir=1
- Twitter: https://twitter.com/dunkindonuts
- YouTube: https://www.youtube.com/user/dunkindonuts
Customer Service Email
When you send a message to the customer service department, you will need to select a category. The available categories include DD Perks, restaurant visit, product feedback, military coffee request as well as online order concerns. You will also need to enter your personal information. After sending your message, you will receive an automated message with the time and date when a live agent will reply. Typically, the customer service team will reply within two (2) business days.
- Customer Service: http://www.dunkindonuts.com/content/dunkindonuts/en/help/contactus.html
When calling the customer service hotline, you will notice that you will experience a long wait. The automated response stated the expected wait time was approximately 30 minutes. We waited for more than 10 minutes waiting on a live agent. After the agent answered the call, we asked several questions relating to the known allergens in the products. The agent answered out concerns and ended the call. Overall, the level of service was mixed. Although the agent addressed our concerns, the wait time was not ideal. Were you impressed with the level of service from Dunkin Donuts? Share your thoughts with us in the comment section.