Contact Dewalt Customer Service

Contacting Dewalt Customer Service Center

Dewalt is a major tool manufacturer known for stability and longevity. The contact headquarters is located in Baltimore, Maryland, but service locations are available in all states.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Customer service staff is available at the Dewalt phone number from 8 AM to 5 PM Monday to Friday ET.

  • Customer Service: 1-800-433-9258

Mailing Address

The corporate contact address is the only one listed on the Dewalt website. Customers can address a letter to this location, but questions about warranties, financial matters and other issues that need to be taken care of right away should not be left to mail communication.

Dewalt Industrial Tool Company701 E Joppa RdBaltimore, MD 21286

Official Website

You can find the official website for Dewalt at You must choose the country you’re in to access the site created for your country. You may notice at the bottom of the page are several links, including links to social media pages, recall information and company information.

Another important page on the Dewalt website is the FAQs page Here customers can search for answers to commonly asked questions the customer service team has already answered.

Social Media

In a fast-paced society, Dewalt and many other companies are choosing to employ social media customer service options. Dewalt is available on three major sites.

Customer Service Email

Just below the phone number to contact Dewalt customer service is a link to Ask a Question. This is the same as a customer service email form. You can also choose the Ask a Questiontab to reach the log in page. You have to register for a free account on the Dewalt website to ask your question.

We did find a second customer service form that did NOT require us to register for an account. This is the form we used to contact Dewalt customer service.

You can use the tech support link to contact the webmaster. This can be extremely useful if you’ve already registered for an account on the Dewalt website, but you have no idea what information you used to register.

Our Experience

The customer service department hotline provided several options and department. We bypassed the confusion by pressing 0 and connecting with a live agent. After answering the call, we asked the agent for information regarding the return policy. We asked this particular question due to several retail locations not having a consistent policy.

The agent explained the return policy allows customers to return an item within 30 days, with a valid receipt. The experience was ideal; we called, didn’t have to wait and spoke with a friendly agent who answered our concern. DO you have a storey to share? We want to hear your story.

1 Star2 Stars3 Stars4 Stars5 Stars (17 votes, average: 1.47 out of 5)
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134 Comments on “Contact Dewalt Customer Service
  1. Dear Dewalt,
    I have just started using your tools and very disappointed with your sawall. I am a plumber and love your sawal the way it cuts pipe . I mainly cut PVC pipe 97 percent of the time . I problem I have is the triggers are not holding up. I have three saws ,all three the triggers are messed up . Really not happy with saws . I hate to go to a other brand but I can’t keep buying saws every year . I need help? Need to see if u can help , and I have other dewalt tool and hate to change all of my tool over to anther brand. Thanks warren

    • Dear DeWalt,
      I have a DWS780 Type , 12″ Double Bevel Sliding Compound Miter Saw, Serial #837331 2013 31-49. I take extremely good care of my tools and if you were to look at the saw you would think it had just been taken out of the box new. I was making some compound bevel cuts the other night and went to bevel the head to the left and the saw would not bevel beyond 31 degrees. I found a piece of the cast aluminum Support Housing (170) track where the Bevel Handle (180) tightens broke off lying in the bottom. I called my local DeWalt Service Center and was told it would be no more than $280.00 to repair. This part was not field broken and appears to be a bad cast. Please help. Thank You, Zach

  2. I just bought the 575 7 1/4 inch skill saw which did not come with a storage or carrying case. I have searched for just the case without success. Could someone assist me in obtaining a hard or soft carrying case?

    Thank you!

  3. Really we feel very bad to get u r motor(DEWALT DW670-KR) serviced.We found that service center only plan to go for new one.Motor was been given to service on 15/03/2013 still we the motor is not ready.We feel bad that machine is idle due the delay in service.Kindly conform

  4. Cordless tool fraud? I have been using Dewalt tools for 25 years. Today I inspected a 6 piece combo kit for $569.00 at Lowes. I understood it’s quality matched that of each individual tool. Not so. I noticed a significant difference in the combo quality. The clerk, store manager and I all agreed this combo kit sale is misleading because the combo kit is advertised and/or the buyer is lead to believe the combo kit is = in quality to the individual tool when in fact, it is not! I’d like the benefit of your response as I’m considering social media outlets to bring awareness to this.

  5. Bought your miter saw. Got the free stand. It broke. The bracket that locks the saw to the stand broke. It plastic should be made out of aluminum Love the stand. Can I trade it for a portable one ?? The with wheels If so let me no. Thank you. Mike

  6. I have bought loads of cordless tools and some electric from you (even had the first 5 pk cordless kit that lasted me working as a builder for 10 years. Wow so i bought another Now they just have soft cases I need the biggest hardcase for cordless too,s you have. So i also bought some of the fancy 25 dewalt sun safety glassesnfrom lowes innnew hampshire i am now innoregon and the things had two design flaws. The nose pieces always fell off and worse the ear pices fold in and scratch the lense inside so bad you cant see anyways. I just want my money back or a real pair.

  7. Just bought Dewalt DW 618PK. good quality of the tools. But received without centering tool. Other sources say no longer shipped with 618PK. Manual doesn’t say that. Manual indicates it is a requirement. Further more the handbook is a joke. It is configured like a road map and not as useful. The owner has to keep jockying back and forth to find an answer. IT IS SIGNIFICANT TO NOTE THAT DEWALT HAS NO EMAILL ADDRESS. Hmmmm, just as soon not hear from you.DEwalt needs to wake up to the fact that the competition is catching up fast in price, quality, reliability and SERVICE. They are a frustrating company that is on a slow death spiral. no service , no future.

  8. I received a replacement switch for a DeWalt 705 Type 1 which does not have the correct wiring diagram with it. I talked to DeWalt customer service and two authorized service centers and no one seems to know how to wire it. The DeWalt technician suggested I just start plugging it in different ways until it worked! As you can expect, my company will no longer purchase DeWalt tools.

  9. I purchased your Dewalt impact ready power bits this weekend and sorry I spent money on some thing that is such a POS I have ruined 3 on about 20 screws wish I had of waited and bought the cheap ones hope I don’t make this mistake again. Thanks

  10. i bought a 20v max drill, for some reason when it is pointed horizontal or down it cuts out, it will work pointed up but when moving to horizontal or downward while running it cuts out. why?

    • I own a 735 planer. Motor is fine. Vacuum system is fine. Began to have difficulty with raising and lowering height. Noticed the idler arm slipped. Thinking it needed to be recalibrated I brought it into the factory service center. I have been waiting over five weeks with no response from them as to completion. Is this a normal state of affairs? Their only response is that I should have a backup. Very disappointed at the lack of professionalism. In the future I will not choose this avenue.

  11. My flex light finally kick the bucket today after 14 years!lol
    I got it in a five pack when I was 30yrs old I will be 45 soon,could not be will be part of my wall of fame in my office!
    Give the engineer a hi five for me!
    Thank you.

  12. The best saw you ever made was the DW712. Why would you discontinue this saw? Also Combo kit worked great and batteries lasted for the first year, after that the drill broke, you couldnt make one real cut with the saws all without changing batteries. For your quality prices, the quality seems to be fading!

  13. Dear Sir/Madam,
    I purchased a Dewalt mitre, slide drop saw the big one. I purchased what I thought was the best saw available to renovate our house. I am not a tradesman just a home handy man, the first time I used the saw I had to take it back as it rocked all over the place, turns out the bar across the back was missing from the box, the saw has never cut nice mitres for architraves, I took it back again they assured me that it was as close as you can get. recently the saw started to growl like it had something stuck in it, I took it back again and explained the saw had done very little work and there could not be much wrong with it, turns out it had a collapsed bearing that had also done some damage inside the saw. I am not a builder this saw has done minor renovations.
    I could have purchased a cheap nasty saw and had this amount of trouble then thrown it away to buy a new one, but I didn’t I purchased the so called best and have never been so disappointed with a purchase in my life. paying in excess of a thousand dollars for something that should last a life time with what we are doing. it has been a real let down for someone who thought they purchased quality
    Grahame OBrien

    • Check with Stanley. They now own B & D and Dewalt. Stanley was another company that made real great products until they moved all off shore. Wake up AMERICA.

  14. seems like a lot or replies talking about poor quality dewalt tools, has anyone ever had a response from dewalt from here?

  15. This Christmas I was given a Dewalt DCR015 work radio for a gift.
    I suggested this radio because I use Dewalt products. Due to the negative reports on reception of previous radios, I hesitated to do this. However, I thought surely by now you would have taken the criticisim seriously and corrected the problems. Unfortunately I was wrong. The AM reception is non existant in my area, plugged in or not. FM is not great, but ok. I have a 1950’s table modle radio that performs better than this radio (seriously).
    Gentlemen, I believe you care about quality and your products, but please explane to me how after all these years you can’t get technitions to produce a quality product for your work radio reception. I think the consumer deserves a quality product for the quality price you charge. We buy this for a radio and convience on the job. If we just wanted a charger we would buy a charger box and recepitcal hook up.
    Show us a little deserved respect for your loyal customers an the new ones coming on board.
    I am seriously considering switching to another brand. You have dissapointed and insulted me.
    Please think about what you are doing.
    sincerely, a customer for years, dave hucks

    • Dave since Stanley took over B & D and Dewalt things have changed. No longer service now it is all profit. This will continue until America wakes up and no longer buys this foreign made junk. To bad was always was a great product that the company stood behind.

  16. just bought the 20v DCD985 hammer drill(2014 04-41) and impact gun combo from homedepo.
    while using the drill to bore through wood it started sparking at motor.i quickly release the trigger but it was stuck.
    i quickly try to adjust the reverse but it was not in the center at which time the motor was smoking and fire jump through the bottom handle and burned the side of my palm. i dropped the gun and it was still running and sparking at which time i quickly remove the all happened in less than a 30sec.
    i took pictures but cant seem to find a dewalt email.
    i have been using dewalt for years as a contractor; 36v combo kit; 5 hammer drills ;4 stolen.
    i clean my drills at end of every day and its always hooked at my side.i have had issues but never like this where i get injured.
    i am returning it to home depo but i think you should know your drill is a fire hazard at least;at most be compensated for my injuries as a test dummy.

  17. How can I get a hard case for my combo set of cordless tools?
    It would appear they are available.

  18. I bought a dewalt DW508S 1/2″ hammer drill barely used it probably 6 hours worth and it burnt up my old early 1980s 3/8 B and D out lived it. I thought I bought the best, I guess I did ! The Black n Decker!

    • B&D used to own Dewalt now it is owned by Stanley. Most of the Stanley line now is imported. Dewalt must love to do their busines off shore because they advertise on a Toyota in NASCAR!!

  19. My boyfriend came home today and told me how amazed he was at your cordless drill. He accidentally dropped one off a platform where it fell 60′ straight down. The battery somehow got caught on the platform and stayed put though. When the drill landed, it hit on the bit end and bounced another 60′ over to the other tank. When he finished his work up top, he climbed down, put the battery back in and tried it out. It still worked!!!! You now have a very loyal customer with both of us. Keep up the good work!!

  20. I bought a bit set formy 18vdriver at home depot and the bits were some piece of crap….the first d2 bit i used fell apart right off the get go….the t25 bit is begining to roundover ……….dontfeel bad ryobi and milwaki were no better……. Buy american…Haaaaaaaaaaaaa……never again

  21. Dewalt scrollsaw is a terrible product. I took it in for a tension problem, which 1 month to repair. Brought home and still no tension. Plus The thing broken down 1 year and 3 months and no warranty. DO NOT BUY!!! plus I spent 4 hundred dollars on it.

  22. Bought 2 100′ tapes gear are stripping in both, have a 15 oz framing hammer which I love but first. Magnet for nail holder fell out no handle slips which makes it useless. On third radio because tuner stop moving up and down love cordless tools and brand but with 100 yr warranty on tools Home Depot said my problem to send back . Not easy when I use these to make a living and only option is to buy another while being sent in !

  23. My husband loves the Dewalt products and has a variety of the cordless tools. Recently he purchased a small hand vac that broke shortly after we purchased it. after contacting Dewalt we found a service center and dropped off the hand vac. only to find out two days later they needed a battery in order to fix the product. wouldnt a service center carry batteries? so after traveling half an hour to drop off our tool and half an hour back home we had to make yet a second trip. only to find out they dont carry the part to fix our tool. so we then had to travel back to the service center to pick up our battery. Dewalt did send us a new hand vac and my husband is happy but unsatisified with the lack of service from the service center in Mansfield Ohio. A coupon for future purchases should have been sent back with the vac due to the lack of service from the service center.

  24. The gold colored drills u sell in a small yellow and black box with the center drill tip are junk.the cutting edge
    On the center drill and the drill part do not cut anything. My friend has the same set and I was there whe
    He tried drilling nylon. I have tried cutting aluminum and thin steel. These drills suck. I was a machinest
    For six years. I
    Know my spelling sucks. I bought a grinder so I can sharpen my old drills. You should have all these sets
    Returned and give a set to all people in corporate and all the people in inspection. Let them TRY to use this
    Crap. It’s not the money but it is not good when you can’t use the product. Both my friend and I like the box.

    • Most likely it is made off shore now Stanley owns them. DeWalt has their name all over a Toyota car at NASCAR racing Once a good product that cared about service now only profit.

  25. I have a patent product, it is a ” safety cords management bracket ” it elevate electrical cordS, Welding leads, prevent same level falls, also hold fire extinguisher, air holes. Osha requirements.osha 1910.24 (I).Osha 1910.22 (b)(1).Osha 1910.30 (b)(2).also temporary power, and it holds argon bottle Too.

  26. Have a dewalt 14.4 volt drill have replacement battery’s more than 8 times sort unusual coming from a non commercial use, I am truly disappointed in dewalt drill and have put a tremendous a lot of money in battery’s I think the world of jig saw very good extra hey duty joy to use,also saws all pretty good tends to quit after use of more than 5 mind,,all 3 came in one unit, so 1 out of 3 very good

  27. I bought a dewalt impact ready set of bits. the long phillips bit broke already. It drove only about 20 screws. This was very disipionting. I would like a new one. This was very dissiopointing because i bought the big name and it came with poor quality. I do not want to swithch I like dewalt but the impact ready was not impact ready.

  28. To Whom it may concern
    I have been a woodworker for the past 30+ years and recently needed to plan 287 board feet of locust for a friend I owned a Mastercraft 12″ planer, but it was not doing the job.
    I went out and purchased your planer and I have to say I am very disappointed that I did not make my purchase years ago. This machine is so far superior in every way, smooth cuts, easy blade replacement, and accurate. I absolutely love this tool. I own several of your tools and i am happy to say that I will certainly devote more of my funds in your direction. I should mention that over the years I have owned thousands of tool and this is the first review I have ever written. Thank you

  29. I bought a Dewalt 20vote Max cordless combo kit 2 1/2 years ago secents I have had these tools I have had to have the saw a saw that fixed several time. My drill and impact have stopped working thinking it might the battery (no) not that had a the dealt service take look at them and they said you just need to buy a new set that would sove your problem (no thank you) I just buy ask new rigid kit or Milwaukee kit and the bad part is I really liked dewalt but after seeing what has happened to my dewalt kit I am really disappointed with them never again will I buy from them again until they are more bepened a biol

    Thank you
    Richard Nolen

  30. Long time customer. Had my 18V drill stolen went to my local Home Depot anf bought your 20v lighter version. Took back because it was defective. Got 2nd one and both batteries went out after 30 minutes. Took back and bought a Makita. Done with you guys!!!!

  31. I recently purchased a dewalt drill and impact gun when I got back to my job it says it comes with 2 battiers and one charger there are no batteries with my charger I took back to home depote they said that it was up to dewalt so please tell me what to do.

  32. I recently purchased a dewalt drill and impact gun when I got back to my job it says it comes with 2 battiers and one charger there are no batteries with my charger I took back to home depote they said that it was up to dewalt so please tell me what to do.

  33. Purchased a new DeWalt DCD7763 cordless drill.on25.02.2015.tried on numerous occasions to register. new tool to no avail they sent me a password which was 32 digits and letters how do you contact DeWalt regards warranties in the U.K

  34. Hi,

    I am a wounded warrior solider and I was wondering if DeWalt offers or have any program to support wounded warriors in need? I recently started woodworking and enjoy what I do, It helps me to get my mind off of terrible memories and focus on creating things and keep my mind occupied. I would love to have some tools and machinery, however with my disability pay and juggling my expenses it is almost impossible for me to purchase any tools or machinery. I appreciate your time and looking forward to your answer.


    • Fred maybe if you were Japanese they would support you as they support and advertise Toyota at NASCAR. Since Stanley took them over the USA and their citizens are not their first concern.

  35. I used dewalt tools for years,they are the most long lasting tools around.Thats why I choose dewalt for my idea and would to discuss my idea for an invention with yall, contact me if interested.

  36. I have bought my LAST Dewalt tool. When they support and advertise on a Toyota at NASCAR I no longer need them They want to REWARD a country that attacked this USA in the middle of a Sunday night , kill over 2000 AMERICAN servicemen and about wiped out the US Navy. You can reward Japan, I will not and I will support businesses that support the USA.

  37. Checking information about Dewalt Drills tools!
    Pleased tell me that your company have Dewalt drills model D25961K-B1 or D25961K!
    This information is so important to me, so I hope get your feedback soon
    Thank you so much

  38. Have tried for days to register a new product on line,to sign up for the become a member. The site does not work. Can we register via email do you think that will work?


  39. I switched from your competor a few years ago and glad I did,I have over 8 diffrent cordless {work and Home].Good balance and grips .Never had an issue yet.I have to say your cordless grinder does an awesome job considering its battery.All batteries over three years old and some have taken a workout,STILL GOOD
    keep up the good work

  40. as a professional contractor for 30 yrs i have purchased many desalt tools and have been quite happy with them.i recently placed an order for 4 replacement sanding pads for the 1/4 inch palm sanders i own. i thought $11 and change was high two yrs ago but now i got charged $18 and change.i can’t believe this huge increase can be justified and from now on will go with makita or milwaukee as their pads are 1/3 the cost of yours. talk about gouging.

  41. Purchased a number of dewalt stack tool boxes ,must say ime dissapointed with the latches on the sides ive had 3thats broken off.the bigger tool box cant fault that

  42. I received a Dewalt compact cordless driver for Fathers Day and one of the batteries won’t hold a charge. One is as good as new but the other one is no good…Is there anything that can be done ? I look at them at Lowe’s for a double pack they want $100 for them .I just can’t afford that right now. I use it all the time and love it..But it hard with only one battery.. Please help me. Thank you

  43. Hello Dewalt!! I love your power tools.. I`ve been a loyal customer since 1998! I was wondering if you can send me any DEWALT STICKERS? For my tool box and my truck?? That would be AWESOME!! Thank You…

  44. Hello DeWalt,
    Model # DC545 – Serial # 24434

    Cartridge failed, leaked product outside/inside the dispenser mechanism.
    Disassembled unit (photo available)
    Why can the cartridge holder be made removable?
    Why 18 Volt when all other tools we have are 20 Volt?

    Thank you, Dieter

  45. i work at a steel fab shop and we recently started a job that consist of 80 ft beam which are around 8,000 each so me and a couple of co-workers went and bought 100 ft dewalt tapes and everyone pulled a different dimension up to a quarter inch compared to our calibrated tape

  46. Dear DeWalt,
    I bought a 12 volt combo kit approx. 10 months ago. This summer one of the batteries would not take a charge so after consulting with the 1-800 number I packaged the battery up and sent it to the service depot in Calgary. This was at the end of July, 2015. To date I have not heard back from them and my battery has not been returned. I have tried calling the service depot but have not been able to speak with them. I like the tool as it works great I just want the battery returned. Thanks Gord

  47. I was very disappointed in your choice to support joe gibbs racing. most of your customers drive a Gm, Ford or a Doge product. After seeing kennseth driving a car sponsored by your company wreck other cars on purpose was enough for me. I have a lot of your products and I will only buy replacement batteries until they die. I will not buy another new Dewault or Stanley product ever!!!!!

  48. Andrew Davis is my name. I’m very sorry, I have been through a lot lately . I’ve filled out several things online saying u could send anything to me. Now like I’ve said it’s very hard for me due to the loss of my wife an the house fire we suffered. Now my youngest died in that fire which was due to a Our neighbors thought they could do something an it burned our houses down. I am struggling with my other two children. I work two jobs an I’m trying very had to try an stay sain. Now please I’m sorry for this sad story but I’m just lost. Thank u for responding… the Address is 872 state highway A crane No 65633 thank u for ur time atleast. Venting .. I was very upset cause that was the last straw for me. My babies were crying an hungry an I felt absolutely worthless.. I have suffered dearly. Since the house fire I’ve lost everything else. That incident.  I am terribly sorry that I am sending this. But I am hoping you can help me an my babies get on our feet again. all of it was lost. U guys are my wife’s favorite. An ur things remind me of her so much. Thank u so much for your time. Anything you can send to a family in need an starting over.. I could use. Because I want my children to have things. An all my money is going to Bill’s baby sitters food an living. It so hard for me.. I’m so sorry

       Respectfully an Humbly submitted 

            Andrew Davis

  49. hello am from uganda kampala.i have a company which sale tools like soon travelling to Germany for a business tour. i would like to vist your place and look at your latest products.and if possible i would like to partner with you.thanks!

  50. I have seen a picture of a 20v cordless router I’ve been searching everywhere to buy one but as yet still no joy can anyone help me

  51. Hi!

    I`m a contractor and businessman in Norway, I have an idea i know would be a game changer for your tools. I want to sell the idea to you first since you are the most serious tool company i know about. My idea is very easy and after you get to know this its no question. This is a must for you to have and be first out. Let me know if you want to hear about it.

  52. I have gone through 3 25′ tape measures, in 4 months, I can’t get accurate Measurements ,numbers wear away. Can this be replaced, wit maybe a better product?

  53. I have a dewalt DW723 miter stand saw . One of the rubber feet part
    #5140006-02 was lost while transporting . The part is obsolete thru all the part
    replacement outlets . Where can I get replacements ,
    Thanks, Gary Black

  54. I bought a combo packageinpact and drill from home depo and iIused it for work I payed 150.00 for the set . I grabed the drill one day and notice that the handle of the drill was moveing between the handle and battery and now it is totally broken and now all I see is the wires between the battery and the drill. also the inpack gun the lock ball in side will not hold on the bits so I have to tape the extention on the inpack just to use it if I dont tape it i loss all my bits.

  55. My son bought a DW317 jigsaw for Christmas. I love using De Walt tools. I am concern that the jigsaw doesn’t have a case to store it in. Would it be possible if De Walt can send me a case to protect my jigsaw. Thank you in advance. Vincent Colangelo.

  56. I recently purchased a Dewalt combo kit on a Cyber Monday special that was advertised on Home Depots website for 199.00. Apon ordering my first ever dealt product I must say I was quite disappointed after using it the first week. Just to give you some back round my father “Locksmith” and I were doing a fairly big job at a local school based out of NY Long Island, I was teasing him all week about my new drills I just ordered online. While doing the job I noticed one of the batterys would not hold a charge for the life of me, I did not even get one charge out of the product. My father turned to me and said ” This is why I do not own any dewalt products”. I replyed its one battery, if they made 5000 doesn’t mean all 5000 are going to be good unfortunately I just happened to get one bad one, if not me someone else. I was trying to be optimistic being a new dewalt customer but I was definitely quietly disappointed. Well I ended up going to my local Home Depot where I go 3x a week needless to say they know me very well over there. Well one gentlemen looked at the battery while in the drill and replied ” this battery is shot, he then went in the back and gave me a slightly used one but I needed one asap in order to finish are job. I was switching one battery between the drill and the impact gun just to get the job done previously. I glanced over at my father as he used his 18v ridged drills that I gave him while completing his job with no problem. After receiving the slightly used battery we finished the job but I had to hear my father say I’m still not impressed. Well one thing I can say is the power was no comparison to any other drill I used, it was very powerful.I’m still not sold. Another issue I had was there was only one belt clip where my previous ridge had one for each gun. It would really make my day if you sent me another battery complimentary DCB 203 20v battery with battery indicator. A extra belt clip would be great too but I could alway order that if its to much to ask. Please contact me via phone 631-871-7127 or email. Phone would be a better option for me email secondary. I hope you understand my frustrations as a hopefully new dewalt customer. Thank you for your time. -Chris

  57. I had a very negative experience with Dewalt this morning.
    Let me begin by mentioning that I own a lot of Dewalt tools and am very happy with each of them. Let me also mention that one of the principal criteria for our recent purchase of a new house was the huge basement in which I could put together a dream workshop.
    This morning a friend was in a hurry and in a bind and I offered him the use of my DW433 belt sander. I went to my computer to download the owners manual so he could change belts. This is when my frustration with your organization began.
    Instead of making access to manual easy you have set up a loyalty system requring registration as the gateway to this information
    I tried for 20 minutes to register.
    I know how to do this, believe me Then rebooted my computer and tried again. Still not working.
    My friend finally had to leave.
    I tried again just now, and still have not accessed the owners manual. Your loyalty regime will give you the customer contact info to drive future sales, but at the expense of frustrating current owners.
    As I go thru catalogues looking at tools for my new shop I will be remembering your gateways and the attitude toward existing owners that is reflected in these gateways.
    This is so unfortunate because you make such great tools!

  58. hi I love your company and products I was wondering if I could get some stickers I live in the united states of America in south Carolina my address is 759 Stratford Runds fort mill my zip is 29708

  59. Hello. I have always held Dewalt tools in the highest regard, so I was slightly surprised when I received the Dewalt D26441 1/4″ sheet sender & it came with not a single piece of paper to test it out, on Christmas, with neigh a store, with open door to be found. However the Craftsman belt sander I received came with the beefeast belt they make so I’ve used that alot. Apparently they want u to find out for yourself immediately if they stand up for the products they produce. I live in the back parts of upper Mississippi river valley so aint made it to get paper for yours yet. Purchased at home depot onlaska wi. 54650 gift receipt. # 4905 57 20495 12/21/2015 5134. Maybe u could spare a couple sheets so I can try it out b4 I spend money on paper for it. Thank u

  60. My name is steven bailey Iam a Retired Navy Vet down on his luck right now i just want to know if dewalt do military discounts.

    107 hutson st. union, ms 39365

  61. my daughter purchased me a dewalt tough box sound system model dwsto8810 on December 18th for a Christmas gift and they had none in stock so she gave me the receipt for of now on January 26th that’s all I still have cause nobody can give me an answer as to when my local dealer who she bought it from will have my my radio including the dealers dewalt rep who promised me he would get back to me.still haven’t heard anything.

  62. I’ve been using DeWalt tools for over 20 years and when I need a tool, if DeWalt makes it, that’s all I will buy. Very dependable and trustworthy. I recently built my dream shop and am looking for a DeWalt banner to hang over my bench….could you tell me where I might find one? Thank you , Tony.

  63. I have an idea for a new construcrion safety device that would real go well with the dewalt nailing guns. I hope you can steer me in the right direction for my idea and drawing.

  64. i am very dissapointed with your recent tools i have always had dewat tools in the uk and when i moved my buisness to australia i brought all new dewalt tools and within 8 months of purchasing a combo kit i have sent back for repair the charger the drill the impact driver and the grinder .i am now looking to replace all my tools with makita or pretty much any other brand .if you want to sell expensive tools make them good or sell them cheap as your tools are no longer as good as they used to be .all these tools have done is cost me money by having to go away for repair and having to replace them constantly this may be good for dewalts buissness in the short term but it is definatly bad for mine unless you make a vast improvement in your products i will be warning all my sub contractors to avoid dewalt !

  65. I am very dissappointed in the 1/2″ (13mm) vsr cordless drill dc970 465233 I have purchased. It has gotten very little use and has stopped working. I have heard of the durability and long life of your products but am very frustrated and dissappointed that I have spent the money in a product such as yours. I will not be purchasing from your company again.

  66. I have a shop vac (DEWALT DCV580) and I want to connect it to my Dewalt 20V max Mitre saw (DEWALT DCS361B). Does anyone know for sure which adapter will connect the two together? I can’t believe how little information there is online about connecting Dewalt shop vacs to tools. Everyone is complaining about that on Amazon and on forums.

  67. I have sent my impact in for repair. To my surprise it was under warrenty. I thought cool. Then after bout a week had some trouble. Thought maybe something came loose or maybe it was my batteries. So the company I work for sent it back with my only two batteries… when Dewalt sent it back they said there was nothing wrong with it. And there were NO batteries sent back. After calling the customer service center multiple time disputing this. the company I work for was told that we had never sent batteries. I am very dissapointed in this and will now take all of my power tool business elswhere. Thanks for nothing.

  68. I got a DeWALT 20V Compact Drill/Driver for Christmas. Man I was looking forward to using it. Yes, got it from Home Depot (DCD771C2) Spring comes and there are LOTS of jobs around the house that need to be done. I get out the drill and charge the batteries.

    I am SO disappointed with this product. Howl can I use it when the battery life is to drill in three screws (less than 10 minutes). You got to be kidding me. You have to help me out here.



  69. Purchased a dewalt pressure washer, used it 3 times for total of 6-7 hours of actual use. Washer failed to maintain pressure. I took the washer to dewalt service center told they had to send pump to manufacturer, pump still under warranty period. The manufacturer stated pump defect due to “wear issues” not defective parts. I guess 6-7 hours could be construed to be “wear issue” not that their parts wearing out in 6-7 hours would be a defect. Really disappointed in dewalt will never purchase a dewalt product again.

  70. I recently purchased a DeWalt retractable razor blade knife from Home depot. #DW10035. You have a cardboard mock blade inserted into the knife, which is very difficult to remove to put a real blade in. Totally unnecessary I might add.

    I had to disassemble the entire knife (not easy btw) and remove the cardboard. I almost returned the knife to HD. This is a bad idea and you need to remove this unnecessary advertising insert. Make it easy for us DeWalt!

  71. Because you don’t believe American jobs are impotant, and the money you believe is more important to your share holders, this being said I will no longer purchase your Products and my subs will be told that your equipment is not permitted on our job sites
    Thank you

    Kevin McNamara

  72. I ordered a 12″ mitre saw over the phone from Home Depot. Dewalt had a promotion of a bonus stand which ended end of March. Saw was ordered before the end date. The saw arrived with no stand. I have been trying to get the stand since but keep getting told that it is up to the vendor to ship-presumably Dewalt.
    More that 5 weeks now and still no word of when I will be getting the stand and no confirmation of even receiving a stand. This is very frustrating to say the least as at this point I have paid full price for a saw that provided a bonus stand with it. Tried phoning dewalt and was told talk to home depot

  73. Hello, I have an idea which I believe will improve dewalt and increase sales, please contact me via the above email to discuss

  74. Terrible customer service. I’ve spent 7 days trying to find out why the Chargers I just bought are faulty. I’ve returned two kits back to lowes. I’ve left my phone number on customer service, I was on hold for 38 minutes, 16min, and 26 min today before I hung up- never spoke to anyone. I bought high end took pack with 20v XR batteries. They won’t charge. Had to send my helpers home ( lost 100.00). Read everything, directly plugged into wall, correct temperature- and the charger only charges for 15 sec and the light goes solid. Lowes tried, same thing, said it was a bad charger. I got a new unit. Crew here today, go to charge batteries, same thing. No one from lowes will call me back. Unacceptable. I just switched over from black and decker and can’t do my project. I trusted the name- service is terrible.

  75. Just purchased a power drill from B&Q with leaflet inside saying to register for 3 year guarantee, just followed the process only to find this tool is not eligible, I think this is false advertising encoring someone to purchase something under false pretences, very disappointed. I hope for a speedy reply.

  76. I own a B&D NLP 1800 18V cordless alligator lopper saw. The bottom chain guard with the wood gripper teeth broke. When I contacted customer service to order the replacement, I was told it was part of the main unit and could not be replaced. The part is attached to the saw with a machine bolt, which is easily removed. The saw still works fine, but the lack of this part makes the saw dangerous to use and therefore worthless.

  77. I have purchased dewalt products for over 20 years and have always been satisfied, until recently. I purchased a cordless drill/driver set from Lowes on Friday only to find out that one of the 20v batteries was no good. The next day I tried to exchange it and they refused, but offered to sell me one for $99. Either Lowes is improperly distributing your products or you are distributing flawed products in order to sell additional products. I should not have to ask a business or company to sell me a functional product. I find it difficult to purchase any more dewalt products with the hope that they may or may not function and if they don’t will the store exchange them.

  78. Hi very frustrated tried to register my new Dewalt Tools for the extended warranty (3 years) I fill in your form more than once each time the submit button did not register parhaps you could supply an email address so I can register my tools

  79. Today I purchased a 42/2″ small angle grinder from Lowe’s in Lake City, fla. It was missing the tool used to lock the grinding disk in place. Also there was no warranty card in the box. The item is dwe4120w. an: 024528

  80. I bought the Dewalt grass trimmer, it has use for a few month and stop working. I sent out for repair. It has been three months and they haven’t repair yet. I am a big fan of Dewalt, But customer severice is very poor, and I am very disappointed.

  81. I have a DC012 work site charger/radio for a few years and it has always worked great. I tried turning it on yesterday and you can’t hear the radio, it is very faint but the volume doesn’t work. It is still in perfect shape, has not been abused, it just quit working (?) Do you have any suggestions? Thanks

  82. MBF 205 Serial # 17066 and that was purchased in 1950. Is the life time warranty still any good, just kidding. My father got this saw and of course took great care of it, I have had it since 1985 and have used it for so many projects around the house. The motor quit over the weekend and I am thinking I should just maybe replace the saw after 66 years. It is a year older than me! What should I replace it with or for the memory put a new motor on it. My son has always had his eyes on it.

  83. I have my own construction renovation company, and the only tools i use are Dewalt. Well that was up until a few weeks ago. Now i;m so turned off by the local service rep for Dewalt that i don’t think i’ll use another Dewalt tool after the pathetic service i received from my local service dealer.I brought in a working Dewalt framing gun to be serviced, it was till working but would miss fire every third shot, they said no problem and they would give me a call in a week or 2. Well after 2 1/2 months later i had my wife call to see what was going on, they said they were waiting on a part and should be ready soon, well that went and gone 5 weeks after that my wife called again to see what was going on, they said they were still waiting on part, my wife said forget it and said she would be out to pick it up. When she arrived at store it was handed to her in a plastic bag all in piece, wow what the hell am i suppose to do with this. I brang in a working gun to have a bag of bolts and washers. My wife called head office and left a message to have a customer rep call back, the lady said someone would call back wright away. Well that was 2 weeks ago and she is still waiting. Dewalt what’s going on, milwaukee is starting to look better, do i have to replace all my drills, framing guns, compressors, etc to milwaukee or what?

  84. Purchased 3 sets of power tools in which there was a choice of a free dewalt item nearly a year ago. NEver received the items, FALSE ADVERTISING . Want my items!!!!

    • Hello,
      I purchased a DWD 110K drill a little less than 2 years ago. I was willing to pay more as I did for my other DeWalt tools because they’re better built, last longer and had a 3-year warranty. I had not used it much till recently while building my kitchen cabinets. It began working intermittently and then stopped altogether.
      It appears that the VSR switch failed. I contacted the service center here in Montreal and they refuse to honor the warranty. Is there something you can do for me ? Regards, Gian

  85. DWARA100 Right Angle Attachment

    I do not see a chuck on this.
    Can I put a drill bit in it and drill holes?

    Thank you,
    Ron Lawson

  86. Been trying to find your dpg230 gloves in small, but everyone tells that you don’t make them in “small”. I’ve been buying them online for years in small, but can no longer find them. They’re the only gloves I like for my job as an electrician. Please let me know where to purchase them.

    Thank you,
    Joel Berry

  87. Sirs,
    I use your tools Everyday and my guys beat the living hell out of them and the quality of the tools shows by taking the beatings and keep on working
    But what I want to say is thanks for sponceing Matt Kenseth the number 22 Dewalt team. Mr. Kensith always shows real sportsmanship and is always what a real champion representing DeWalt should be. Mr. Kensith also shows respect for other competitors in everything his does as a repesenative of DeWalt you could not have choosing a better repesenative for your great tools
    John Modezjewski

  88. I am hoping you can help since I am not getting much luck. A few years back, 5 to be exact; I had “The House” arrange “Greenlee” and “DeWalt” come visit several of my construction projects to host an event marketing and selling their products to the Trade workers on site.

    “DeWalt”, had 3 of their Representatives come to my construction project. They set up a tent, marketed all their products for the Trades to possible purchase. It was an opportunity to educate the Trades on their product, sell their product and have a fun afternoon where “DeWalt” had a couple of contests going.

    For example: who can hammer a bunch of nails quicker? Who can screw more screws, etc. T-shirts and baseball caps were given out.

    I unfortunately lost my contact at “The House” to arrange a similar event once again. I was hoping DeWalt would be interested in visiting 5 Construction Projects in September, followed by a BBQ and selling their products to the Trades.

    Please get back to me.
    Health & Safety Director
    Ledcor Construction

    Please get back to me. I would like to talk to someone in whether this can be done again. Thanks so much for your time.

  89. To whom it may concern:

    Dewalt tools are tools for the professional. These are the tools we use every day. They are sturdy and built to last. I wouldn’t consider another brand but the whole battery issue for your cordless tool product line is an area in need of improvement. I have a radio and drill/impact guns that are a few years old. Great tools that were made to last but batteries go bad over time. Why are you always changing the style of battery used in your products? And why are replacement batteries hard to find and very expensive? It’s cheaper to buy a whole combination drill set but I prefer my old ones, they are broken in to my liking. There has to be a better way, stop changing the design of the batteries and terminals. We the professionals spend a lot of money on the tools we want and need. There is no reason for us to spend more money because Dewalt wants to change designs. Thanks for taking the time to read this.

  90. So how ill explain your tools is with a analogy, there are a couple paths some bumpier then others, but all lead to the same destination. Dewalt is the paved road, that makes the drive enjoyable an fast. Other tool brands just give you head aches with all the bumps you will find down the road. BUY DEWALT!

  91. Your products have become junk we have sent off my sons brushless impact 3 times to be fixed and replaced his screwdriver 2 times he uses his tools daily at work as he takes seats out of cars to install leather please fix these tired of the hassle as he workd 7 to 7 5 days a week and has thrown useless products in trash ty

  92. I am very disappointed to say that I’m having a horrible experience with dewalt at this time…I’m a dewalt tool owner and up until now always gave my respect on dewalt tools…I’ve tried several times to contact dewalt on a charging pack issue I have and the response I’m getting is not what a good customer should get…I hope that in the future that dewalt will take the time to truly care about customers that purchase dewalt tools…if u care to email me back It would b greatly appreciated…thx…#theworkingmanmatters2…GOD BLESS…

  93. I purchased a 60 volt Dewalt weed trimmer from Home Depot approximately 2 weeks ago.
    After fully charging it and running on the lower power level, I’m only getting about 15 minutes out of it before it needs charging.
    The battery itself says its 20 volts. Was the wrong battery installed from the factory and would this explain the unacceptable battery life?


  94. I’m in Adelaide, South Australia and am TRYING to contact De Walt to ask a few questions about their radial arm saws. . It is impossible to fill in any sort of “Contact Us’ form unless you happen to live in the U.S., as I keep getting cut off. Their computer won’t accept the information I fill in, because I’m overseas. If De Walt see my comment, will they please get in touch with me re email? Thanks. John.

    • I sent a drill in last summer got the price to repair it OK the email then every thing was lost !! Cant find anything about it Paper work number or were it went? I didn’t get the bill or the drill back? What can I do to pay the bill or have it return. Lost I have lost the paper work over movment and don’t know what to . can help me

  95. I purchased the DCA1820 about three months ago and it stop working while I was doing a job…. It put in a very bad spot in completing my job

  96. Hola mi nombre es Daniel y tengo una sierra de corte vertical que se me cayó del techo y se quebró un poco aún trabaja y me gustaría arreglarla, como puedo comprar las partes para reemplazarla.

  97. I have owned a lot of dewalt tools over the years, and several of your radios. the new one I just bought is a drc015, I have owned 5 of your field radios, for some reason the am on this radio is terrible, it has very bad reception compared to your older models, is there any way to get better reception or am I stuck with it the way it is, thank you

  98. I’m a Happy and dissatisfied customer. I’ve been using your products for many Years. Mostly your 18V Battery operated Drills. I’ve had great success with then – as a matter of fact I Have 4 drills and one impact driver. This spring your 18V batteries were on sale 2 for (I’ve forgot the price) at Home Depot. Seeing I would be doing some renovations to the Cottage before freeze up, I Purchased a set.  Some time during the summer I decided to open the package and try one – put it on the charger – next day went to us it, and it hardly help a charge – so I put it on again – 6 hours later I tried it, same thing it didn’t hold a charge. I took the battery back to Home Depot – No Receipt – No refund – I went to the Hardware Department – to the Sales Rep, told him the problem – He then opened  a package and gave me a new one – Same results – I went back again – this time they wouldn’t do anything about the batteries ( Different Sales Rep). These batteries are the Yellow Toped ones – DC9096.  I now see in the new flyer that  I just got, that you have changed the style of batteries from a bayonet to a slide in one. Now what do I do. 2 Bad DC9096 18V XRP batteries that are no good – so you see why I am dissatisfied customer – RYOBI has a good sale on this week – should I take advantage of it.
    Merv Stouffer

  99. hi.i recently purchased a de walt D21570K-GB and whilst on hammer quite a bit og grey grease came out of the chuck ,is this normal ?

  100. I bought the 20 volt 5 piece combo set today and it come without the belt clips. For me I like the weight of the 20 volt drill and the ability to clip it to my belt while on latters and such and is the reason I chose this brand as I have several times in the past. Hoping they will send me the missing items.

  101. I have used dewalt drills for 17 years decide to up grade to the brushless combo kit thinking they would last longer but to my surprise they both started to cuting out after a year of use not happy about that purchase now Iam out two drills and money

  102. I JUST BOUGHT A 20V MAX STARTER KIT 5.0Ah Battery, the bag come in the book is badly finish. my bigger concert is a not living near the store where a buy the kit more then 1 hours to go.

  103. Need to return a dewalt jump starter to home depot with out a receipt. Just bought maybe 4 weeks ago. Hasnt been used.

  104. Unable to register my DCD776D2SF. Can’t find numbers on machine per instructions. Please don’t repeat where to find the instructions

  105. Hello. I work on a place where dewalt is sold and was just wonder how I can receive or purchase dewalt shirts. And such. I’ve seen several people with these. Thanks in adavance

  106. Service is abysmal at best. Ordered a part on 2-9-18. never received it, spoke to rep. on 3-1-18, was told part will be shipped that day again never received it. Spoke to another rep. on 3-11-18 again told that part will be shipped that day, still have not received part. 3-26-18 spoke to 1st rep. requested to speak to a supervisor and was only able to leave a voice mail at the executive offices.

  107. Excellent Service from a CSR who, when asked for a preprinted label to ship back a defective battery for inspection and replacement, said determined it was under warranty and took my address and ordered a replacement battery to save me the hassle of having to ship the defective one back..

  108. I purchased a cordless drill and extra battery from Lowes. I have two companies that exclusively use DeWalt tools. This purchase was for my personal use on the weekends at a cabin. I bought the product two years ago. I never used the extra battery until last weekend. I placed the battery on the drill and it was dead. I tried to recharge it and it was not charging. I took it back to Lowes and they told me it was out of warranty even though it was literally brand new and never been used. I took it to the factory Dewalt store and they told me the same thing and not offering any solution. I now have a different opinion of your product. I can’t believe you won’t stand by your product and understand that there are certain circumstances that warrant looking at for a resolution. All I wanted was a battery that works and your company refused. Your tools are not the cheapest product and until now they have served me well. I would like a response or a new battery.

  109. I just got off the phone with a dewalt employee who was very rude from the beginning and not helpful what so ever to the reason I called. I’ve been on both ends of customer service calls and this call, with a DeWalt representative, was the worst service call I’ve experienced. Considering he simplistic reason for my call, my experience should have been much more pleasant. I would absolutely like to continue my relationship with this company and look forward to a response from a representative who is willing to help me.

    • this is for whom it may concern. there is a company on facebook that is scamming people out of money by offering your tools at a discount rate. charging then not delivering the promised dewalt tools. they are rugged tools…..a supposed online company from the country of china.according to my credit card statement they were going by contessa onlinestores. i probably wont see my money or product but i wanted to let you know your company’s name is being tarnished by these people. have a good day.

  110. Below is a comment I found on this web page by Justin Mckain. It expresses my feelings exactly. I have some 40 volt products and finding a replacement battery is getting very difficult. They are not even shown as an accessory on the DeWalt web site… only seeing the 20 and 20/60. BTW why couldn’t you make a 20/40/60 to accomodate the entire range.
    Also the price is insane. I’m told a new 40 volt 4 amp/hr is 200 to 250 dollars yet I can buy an complete package of weed whip with battery and charger for the same or less money … not concerned with keeping your customers at these prices. If you can produce and entire complete product with battery for equal or lower price than battery alone, you can sell the batteries at half what you are charging. Please do something to bring me back to DeWalt.

    Justin Mckain says:
    June 4, 2017 at 2:43 pm
    To whom it may concern:
    Dewalt tools are tools for the professional. These are the tools we use every day. They are sturdy and built to last. I wouldn’t consider another brand but the whole battery issue for your cordless tool product line is an area in need of improvement. I have a radio and drill/impact guns that are a few years old. Great tools that were made to last but batteries go bad over time. Why are you always changing the style of battery used in your products? And why are replacement batteries hard to find and very expensive? It’s cheaper to buy a whole combination drill set but I prefer my old ones, they are broken in to my liking. There has to be a better way, stop changing the design of the batteries and terminals. We the professionals spend a lot of money on the tools we want and need. There is no reason for us to spend more money because Dewalt wants to change designs. Thanks for taking the time to read this.

  111. looking for a replacement battery for my dewalt 18 volt drill DC759. Can you tell me what battery is acceptable for this drill. There are several to choose from and I want the original battery that comes with the drill . Thanks

  112. I have just attempted to extend the warranty on my DWE305 which was purchased today. I created an account with user name rhallison, password Jasmine2094 and email When I try to login I am told that the username or password is incorrect?

    Please sort this out for me

  113. this is for whom it may concern. there is a company on facebook that is scamming people out of money by offering your tools at a discount rate. charging then not delivering the promised dewalt tools. they are rugged tools…..a supposed online company from the country of china.according to my credit card statement they were going by contessa onlinestores. i probably wont see my money or product but i wanted to let you know your company’s name is being tarnished by these people. have a good day.

  114. Bought Dewalt Dcro25 construction radio December 2017. Radio will not cut on or off plugged in to the electrical socket or with the battery pack.

  115. Getting in contact with a DeWalt service tech to get and answer to a technical DeWalt equipment part is near impossible.

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