Contact Clickbank Customer Service

Contacting Clickbank Customer Service Center

Clickbank is a digital company that connects buyers with sellers in an affiliate setting. Affiliates sign up to market a digital product online and they receive a portion of the sales price for the marketing efforts. Clickbank is a huge company in digital sales and many people earn tons of money as sellers and affiliates.

On the flip side of the program is the customer buying the digital product. Customer support is available to customers who’ve purchased digital items from Clickbank. If the product does not live up to the customer’s standards they have the right to request a refund. It is important to read the terms and conditions of a sale closely as some Clickbank items include recurring charges.

to leave a comment about your customer service experience.

Contact Info

Contact information for Clickbank customer support is available for customers who’ve ordered a product and for general contact. If you want help with your order you’ll need some information about the order.

Phone Contact Numbers

  • Customer Service (US and Canada): 1-800-390-6035
  • Direct Phone for Customer Service: 1-208-345-4245
  • International Customer Service: 1-208-345-4245
  • Fax: 1-559-210-0502

You’ll need to call between the hours of 7 A.M. and 6 P.M. MST to talk with a customer service representative.

Mailing Address

Click Sales Inc.
917 S. Lusk St.
Ste. 200
Boise, ID 83706

According to Clickbank, it is best if you supply your first and last name, email address and phone number with any mail or fax communication. The company has to have a way to find your order to help solve the problem. If possible, more information is always better.

Official Website

You can find out information about your order via the Order Lookup page. Enter the Clickbank order number and either your email address, last four numbers of the credit card used to make the purchase or the transaction ID from Paypal.

Clickbank can be found on multiple social media websites, including Twitter and Facebook.

Customer Service Email

Clickbank does not list a customer service email address, but you can contact customer service using a contact form if you’ve placed an order. The contact form requires that order information we we’re unable to test the response time.

Our Experience

The Clickbank customer service team was quick to answer the call. There was no prolonged automated system that required the caller to push multiple buttons just to reach an agent. We asked about returning digital material after being viewed as we’ve already seen the material. The representative told us that customers were responsible for providing a valid reason for return before a refund was processed and Clickbank would then review the reason and choose whether or not to process the transaction.

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96 Comments on “Contact Clickbank Customer Service
  1. hi
    i am muruganandam i will cancel for one product Order Number: 58N9KGVE this one but still now money not come so pls refund my money

  2. Let us know please the status of Refund.please go through the attachment below.

    “Your Client Support Ticket (ID:7161011) has been updated”


  3. can you please refund £38 80 to my bank account which was taken on the 12th January 13 for no apparant reasons ,,I was on the herbalife website when clikbank came up for payment even though I hadn,t ordered any products by that time ,it stated I would get the cost when I put my card number in ,,which I did then the screen went blank so I haven,t ordered anything but my money has been taken. I would like the refund now thank you Norah Watson

  4. tried to ask why book ordered not received, tried to charge me $ 38.oo for answer. Looks like another of their scams

  5. I work with VirtaPay website as withdrawn must do to have account in Cickbank, what you like to say to it and how? how are withdrawn from VirtaPay? I tried to answer but all directs to Clickbanck. I want you to explain to me,please

  6. Yes,I want too cancel my order of PDF Print at this time,Maybe I will order again in the near future thank you.

  7. I ordered customized fat loss and all bonus programs for 47.00,as well as, the fat loss primer program for 37.00 and haven’t received anything. My order numbers are


    Please let me know when to expect it.
    Thank you,
    Roxie Silverstein

  8. Iam at india. When I can enter my debit card details it shows error..(.if payment can unable to authorise) plz clarify

  9. You have taken 77.00 out of my paypal acct. I have not ordered anything from you. You took it out once before. If you don’t reverse this I will take legal action through paypal. Refund my money NOW. This is a scam!!

  10. How does one go about making a purchase through clickbank if the country you are currently physically in is not in the list in the drop-down list.If the Credit-Card I am using is issued from a country that is in the drop-down list but if I am currently in a country not listed in the drop down list then how does one proceed with a purchase

  11. Clickbank has sent me an email which state that the money has been refunded August 19, 2013 7:22AM . But when I checked my bank account , the refundable amount that i requested hasn’t been received in my account. Please do consider my concern. Thank you.

  12. You have been sending me a notice that my Credit card info needs updating.
    You have not given me an email address or phone number where I can contact you.
    There is a simple explanation. y credit card expire on August 30 2013.
    A new card was issued with the same number but a new expiry date.
    Please contact me for the new expiry date.

    Thank you

    James E Spurrill

  13. Dear customer service I have been trying to access my bank account on line so that I can monitor my account, I cant access it and I need your help as soon as possible.

  14. Hi,
    I want my refund back on google sniper 2.0 it said i had a 30 day or 60 day guarantee and if i didn’t want it i could get a full refund back you guys said that my was cancelled so obviously assumed that i got my fend after i got confirmed of my cancellation but i didn’t as i have now just checked my bank statement i am extremely angry as if i didn’t catch this you would have walked away with my money and this has probably happened to others that you have done this to.I want my refund ASAP or i will be taking further action.Get back to me as soon as possible please.

  15. I ordered a program for $47.00 but was also charged $97.00…. I want a total refund for the whole program now…. $97.00 order number is QTMJ4E5K and the $47.00 order number is JMYHF8WE…. Please let me know when you’ve done this…. Thanks Dolores

  16. I ordered a program for $47.00 but was also charged $97.00…. I want a total refund for the whole program now…. $97.00 order number is QTMJ4E5K and the $47.00 order number is JMYHF8WE…. I just called my bank and they said I was charged another $47.00…. So 2 $47.00 charges and one $97.00 charge…. This is a joke your Video said one $47.00 charge not 2 $47.00 charges and one $97.00 charge….Please refund me the whole program now….Please let me know when you’ve done this…. Thanks Dolores

  17. I will be highly obliged if you kindly add the name of Bangladesh in the country list of your Clickbank order form.
    As because I want to pay for the book Fibroid Miracle from Bangladesh but the name of country Bangladesh is missing in the Clickbank order form and I am unable to do that. Please add Bangladesh in the country name list. Thanks.

  18. Hello, I made an order on Clickbank in summer 2013 appears to me every month that I withdraw from CONT A certain amount of money $ 37 OR $ 47 which I did not ask for this, PLEASE break this transaction I have never used card. MI withdraw money every month even though I have not used my card. IN JANUARY, FEBRUARY 2014 AND I miss bankroll. Not understand what had happened. Please, send me an email to inform me THESE suspicious transactions and to solve this problem. THANK YOU.

  19. Good day sir!
    Please i have been try to create my CLICKBANK ACCOUNT ever since but i was unable.
    what happen is that once i enter my country NIGERIA it disallow me to proceed, Please sir/ma help me out on HOW TO CREATE MY CLICKBANK ACCOUNT FROM NIGERIA HERE.
    Thanks so much, i really enjoy your program and i wish to participate.
    Thanks in anticipation

    Best Regards

  20. I been trying to clickbank customer service because my son charge the winner circle lotto game it was 30.0 and recurring automatically from my card. The have no chat window or email plus trying to call it busy. I want to cancel it right now. I put my son out of the house.

  21. I bought a product called auto traffic monopoly from you all back in 2012 and I need that clickbank receipt number, if you can look that up for me and forward this info. to my email, it would be greatly appreciated. thank you.

  22. In August 2014 I tried to get some information from Verispy (Clikbank) which the company could not obtain for me. I was charged $19.95. When I contacted them and told them that they were not able to obtain the information requested, they refunded my money. Then two more unauthorized charges appeared on my credit card from “Clikbank Investigation” for $4.95 and $29.95. I contacted Verispy and they said they could not help me because they have no record of the added charges. I want these charges refunded. My account with Verispy has been closed and there is no reason for any additional charges to appear on my account.

  23. i had a sale made on click bank it was showing until today the sum of $26.30 when i had a look at the sale it had diserpeard can you tel were my commision that i made from a sale has gone to.

  24. I have been trying to get a hold of you on the phone but no chance everything is held up so I’ll try this , anyway what I am
    wanting to do is just cancel my services from your business ,
    I am not making any money with it so please close out my account
    thank you , .

  25. I was trying to get a book about reversing diabetes was not done with my odder didn’t get a chance to add my address. I wish to get my refund back into my credit card with no questions asked. I never got an e-mail my odder was not conceder COPLETE.
    M. Marques

  26. I couldn’t get my transaction and registration on the click bank for click4Surveys. Please include the country Papua New Giunea on your country listing.

  27. I requested a new PASSWORD for some reason the one I had would not work, the one I just received in fact TWO [2] won’t work. Also on your contact page the email contact says not available. If one is to do so well with Click Bank why the above happens

  28. Would you please refund the amount of $39.92 back to my bank account? order# z32vq3ve I have not been able to use driver update as it would not activate at all. I just want a refund. Thanks Dianna

  29. I want a refund in the amount of $39.92, order ID # Z32VQ3VE as driver update is useless to me since it would not activate. Was ordered on 12-25-14. Please put it back on my bank card. I was charged and did not have time to cancel as it took off in a hurry .Dianna

  30. I would like refund credited to visa card ,I was never given a confirmation number and the product was never activated and waited on the phone for over a half hour

  31. Hello !!!!!!!!!!!!!!!!seens 1/4/15 I called many times left massages my number is 718 715 1179 no one called my #24KQ85E3 order
    I don’t have nothing from you place and I don’t trust no more with you place. I need my $ 51.17+40.28 back on my account please
    I needed help from you please, but I don’t see no help I called many times left massages but from day 1.4.15 no one called I NEED MY REFUND CREDIT TO MY CARD, PRODUCT WAS NEVER ACTIVED, AND WAITED ON THE PHONE ALL THE TIME 1 H WATH IS IT no one carrys?just tack $$$$$and ?????

  32. I ordered a book on Dec 16, 2014 but never received it. $37.00 was charged to my account. I tried to call on at least 2 occasions, leaving contact information & no one got back to me. Called again on 2/19/15 and spoke to Vincent, requesting a refund! He stated that he would have to contact the vendor and they would get back to me within 48 hrs. I would like either the book or a refund sent to me immediately! Thank You.

  33. I bought the book on 2-26-15 with Pay-Pal $39.00. I checked my Pay-Pal account today 2-28-15 unique transaction Id #1w032131A1978434B said no shipping Address. The order sight was not very user friendly. Did not see a place for a address. Send me the book or re-fund my money.

  34. please I do not want to continue with this program, this is my 3rd day and I want my refund back my order # 7QL2VEQV Placed on march 17,2015 billed #34.00. I had sent an email two days ago through customer service. please I want my refund . Thank you.

  35. I purchased something in early March and cancelled it within the allotted time and you have not refunded the money
    please execute the refund now. thanks
    William Edwards


  37. hello, I have done a payment but accidentally I have deleted the bank confirmation e mail, I remember the order cupon code but I can not log in.
    could you help me please

  38. I do not remember ordering this service and was charged a amount of $30.95 on my bank account I would like for you to reemburtst my account. and cancel this service please. Olivia cruz
    I tried to call in but was put on holed or a very long time.

  39. you have taken cash from my bank and I am oblivious to what it is for I would like it put back or ill get fraud department to refund it

  40. Please why is it that NIGERIA is not among the countries listed on all billing address of all the website in United state.kindly help me please?

  41. Just a few minutes ago accidently pressed the wrong buttons I DO NOT WANT ALL THE OTHER ORDERS, I just wanted the the initial one of $37!!! Please DO NOT SEND THE OTHER ORDERS, I WOULD LIKE TO CANCEL THEM!!!!

  42. I am still being charged $28.01 every month for Clckbank 8LYWT2E 208-472-9. I sent an email about it last month that I wanted to cancel it. I received the email address of the originator of the program I am supposed to use. I did sent an email but never received a reply and I am still being charged each month. What I think is that it is not so easy to find customer service for Clickbank since every customer service seems to be about something else. I would appreciate some help. Thanks. Maria Gay

  43. The above messages will keep clickbank busy for a while. I am glad that I am not the only one complaining. Clickbank better see to it. Maria Gay

  44. Respetados senores. El dia 20 de Agostp de este ano, yo ordene el libro Disguncion nunca mas y lo pague a travez de ustedes, kuego les envie una carta diciendoles que aun no habia recibido las instrucciones de como bajar el libro. Utedes me enviaron un email en el cual le escribian al vendedor acerca de mi reclamo, y hasta el dia de hoy 18 de septiembre yo no he recibido absolutamente nada del vendedor. Por favor de cancelar mi pedido y regresarmen el dinero. Muchas gracias por su amable atencion, y por favor disculpen por las molestias. Aldemas

  45. My payoneer account problem date 09/14/15 so he refund $ My clickbank account but now active My payoneer account .Clickbank payment date 09/16/15 . But no found my payoneer account $ Please Return My Dollar payoneer account Please Boss.


  46. J’ai été débité sur mon compte bancaire d’une somme de 10,80 euros par
    Je suppose que c’est votre compagnie. Je n’ai rien acheté chez vous, alors je vous prie de me rembourser ces 10,80 euros, ou je porterai plainte contre vous

  47. I have been trying without success to cancel recurring billing on order NO R6CLQSZE. My ZIP 46725. After visiting many of your sites multiple times I can find no proviso for doing so. I want it canceled now!

  48. Hi I have now change my email to above and my address has always been 6 NEW STREET MILNSBRIDGE HUDDERSFIELD HD3 4LN ENGLAND.I ordered order no;2DC8VE85 and N6J3VELG and 7BKDQ4JE but I am still waiting for the deliv eries for all the products.It is possible that you may have some of my details wrong. My old email was sharonshooter@outlook .com Thank you

  49. Slimcleaner has billed me for $52.98 for services I did not mean to order. I do not need a 2 year extention bexcaquse I expect to get a new computer in less than 6 months. I have been trying to contact them but the email address you reccomend is nonexistant. Iwould like to receive a refund for order #PLLY

  50. I am sick and tired of dealing with Click bank! Time after time I fill out the form and see order declined – error on page! But you do not say what the error is and if I made a typo – when I try to correct the error you send it back the same way! In other words you do not let me correct any error that I see! I will send letters to all companies the use your services and hopefully put you out of business! I would think since you get a commission on all transactions you would put more effort into cleaning up your act and allow corrections to be made effortlessly to ensure your cut!

  51. I want to get money back from click bank. The order did not process the screen went down and no follow up but yet checking my bank account two payments have gone thru to clkbnk for £33.& an £8.
    How do I get this returned with no order number.
    Also no uk call centre or email addresses to request investigation and refund.
    Please advise on what I can do next.

  52. Kindly add Kenya on your list of countries because I would like to purchase some programs but I can’t because my country is missing from your list.kindly consider this.

  53. Have been trying to get in contact with click customer service after buying flat belly overnight plan 26GX43ED, for £33.00 I only order one, but have just receive my bank statement, and on it I am charge for two. I want a refund for the one I did not order, I have been trying to reach someone for over 5 days without success. I am very elderly and there is no way I could manage this exercise please will someone contact me and let me know where I can get help I cannot afford to pay for this extra money taken from my Bank. Thank you

  54. I am a clickbank affiliate of age 15 years.As clickbank is going to pay me on every sale from my affiliate link through check.
    I want to tell that in pakistan I cannot open my foreign currency account until I will be 18 years old.So I want to ask that can I deposit my clickbank check payments to my fathers foregion currency bank account.
    Please respond fast.

  55. I did not get through to speak to an agent. only a machine offering me a vacation. I need a reimbursement on two transactions what was purchased on April 5th 2016. CLk B ank 5GJ7AF5M for 79.30 dollars WZHP4GEC for 54.48 dollars. please contact my email

  56. I would like a refund and cancel any future transaction, cancel order, didn’t order
    Invoice 2GYCAR93

  57. The company is charging me 25.00 a month for nothing. I must have signed up for something not knowing what I was getting onto. Now you are making it impossible to cancel. I will have my bank decline you from now on, but shame on you for being so incompetent that you cannot make money honestly.
    Thanks for your time.

  58. My bank will decline paying you since you are so hard up for money you will not let me cancel my account

  59. CB. Why do you keep rejecting my Visa card with the suggestion that I should ‘use other card’. I don’t have another card. An earlier card was cancelled at my suggestion and the current one provided in its place. I await your early response.

  60. im desperate to talk to a human within Clickbank, but cant find a number from UK. Call me ASAP, as i cant find you here on this platform.. Emediate assistance required

  61. With all these problems that people are having with their money being taken out of their bank accounts without their permission and some not receiving their refunds when they ask for a refund, forget it. I won’t order any products because it is obvious that these people are not very trustworthy.

  62. I have made purchases thru Clickbank in the past.
    However, today, my order will not go thru.
    Please advise.

  63. Hi there,

    Lately, I have not been able to make a number of purchases on Clickbank. This seems to be due to the fact that my country (Democratic Republic of Congo) along with many other countries do not appear on the country drop down menu on your payment page. This is disheartening as I am able to use my cards on other sites like Amazon and eBay.
    The workaround would have been to use Paypal as it is an option on your payment gateway. I have a working Paypal account and I am able to make payments through other sites that use Paypal but through Clickbank it always return an error. Please assist.

  64. Hi I have been trying to contact you guys, but keep getting cut off in customer services live chat……NOT HAPPY…. I simply want to cancel the Lion Sea Driver Tuner product before the 7 day trial ends on 26th sept 2017. my order number is AF9M6N7Y. Can you please help….

  65. Hi,

    I try to create affiliate network..residensce of INDIA..but it is not creating getting messages like..Unfortunately, we cannot offer you an account at this time. Regrettably, we are unable to make any exceptions
    kindly allow me create the account to me..

  66. Have tried twice to cancel an order – keep trying to pressure me into accepting “technical support to resolve any issue”
    Do NOT want to do that – just want to cancel order and payment.

    BEWARE !!

    BEWARE !!

  67. I have just discovered Clickbank have been taking £6.60 from my credit card account since August 2017. I had never heard of them and I certainly have not ordered anything from them. How could they obtain my details and take money without my knowledge or approval? Has anyone else had this problem and what did you do?

  68. first if some wone cood even fooned me to help me fill the form in the wright way it will be fine but i think i hafe olredy lost my 37 dollers

  69. its a weak now and nobody contacked me of coin cruruhers did i loose that money


  71. I Queen purchase Speedfixer when I put in my License number in I guess I hit the wrong button and I lost the
    wholesite before I could activate program so I want a refund

  72. Hi; I have order #BC1NNH on May 25,2018; I want to be in touch with customer service please; address or the way; my certificate is valid until now;

    I just have a little problem now with my pc Dell.

    thank u. –

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