Contacting Carowinds Customer Service Center
The Carowinds amusement parks are located in North and South Carolina. This southern treat is one of the more popular family amusement parks on the east coast. Prices for Carowinds admission are lower than other amusement parks like Busch Gardens or Kings Dominion making it easier to take large families and large groups for a day of fun.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service is available by phone during normal business hours. The business hours change throughout the year with shortened hours at the beginning and end of the season and longer hours during peak months.
- Customer Service NC: 1-704-588-2600
- Customer Service SC: 1-803-548-5300
Write to Carowinds customer service at:
Carowinds 14523 Carowinds Blvd. Charlotte, NC 28273
To ensure faster customer service include you name and contact information in your letter. It is imperative that Carowinds customer service have some way to get in touch with you if the need arises.
Visit http://www.carowinds.com for information on the park, seasonal hours and opening/closing dates for the amusement park. Customers wishing to order tickets online and do so for small and large groups. Special pricing is available for groups up to 100 and groups of more than 100 visitors. Special events, like the Scarowinds party, are also held at the park with special tickets issued for the event. These events and ticket prices are available on the Carowinds website.
Customer Service Email
There is no dedicated customer service email for the Carowinds customer service department, but there is an online form that customers can use to contact an agent. There is no mention if an agent will still respond after the park is closed for the season, though we suspect someone is handling communication during that time.
- Customer Service: http://www.carowinds.com/contact-us
The customer service line for Carowinds can be bypassed by pressing 0. You will be transferred to a customer service agent who can answer questions about park events, ticketing and hours. Our call was placed on hold where it stayed for about two minutes. A loud male agent answered the phone and asked if he could help us, but didn’t give his name. We asked about group pricing for Carowinds passes. He advised us that groups pay $30.75 per ticket and that a minimum of 15 tickets must be purchased to qualify for the Carowinds discount pricing. That price is significantly lower than the retail price that ranges from $33.99 to $54.99.