Contacting Cadillac Customer Service Center
Cadillac is a premier automobile company with offices and sales in the United States, Mexico and Canada. There are international divisions of the company in the Middle East, Africa, Asia, Europe and South America.Click here to leave a comment about your customer service experience.
Customers who want to contact the Cadillac customer service department can call, write or email the team. Calling is the fastest way to get in contact with customer service, but not all customers want to talk to a representative, so Cadillac offers other options for contact.
Phone Contact Numbers
Customer service representatives are available to answer calls from 8 A.M. to 9 P.M. EST Monday to Saturday. No representatives are available on Sunday.
- US Customer Service: 1-800-458-8006
- Canadian Customer Service: 1-800-263-3777
- International Customer Service: 1-905-644-4112
- New Purchase Information (US): 1-800-333-4223
- Cadillac Owner Center: 1-866-694-6546
The owner center is open Monday to Friday from 8 A.M. to 9 P.M.
If you are calling about your Cadillac, the customer service team requests you have information about your vehicle available when you call, including the VIN, dealership information, your personal contact information and delivery date and mileage of your Cadillac. If you need service manuals or owner brochures, you can contact a dedicated customer service department.
- US Manuals: 1-800-551-4123
- Canadian Manuals: 1-800-263-3777
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169
GM of Canada
1908 Colonel Sam Drive
L1H 8P7, Canada
Mail Code 163-005
You can find all the information you need about Cadillac the company and the car on the official website at http://www.cadillac.com/flash.html. The website is there to sell Cadillac as a brand, so you’ll notice there is more information on the automobiles they offer than the customer service they provide. There is no dedicated customer service website, but there is a customer service or contact page where customers can order brochures, contact customer service and find contact information.
Customer Service Email
No email address is available, but you can send an email using the provided contact form. Simply click the red button that reads Email Cadillac on the customer service page. You will be asked to answer a few questions before detailing the email. We tried to submit a customer service email with two browsers and neither form would send.
The Cadillac customer service phone number is answered by an automated system. As soon as the call was answered we pressed 0, but the automated system kept asking for our telephone number. We pressed 0 three more times before being placed on hold. There was one more automated message before we were finally connected with a representative. I asked about the online contact form being non-functional and she reported the problem. She asked if she could assist me with the question I was trying to submit. When I asked her if there was an email address for the service department that owners could contact if they needed a simple mechanical question answered she told me no such email existed, but she offered to give me the number for my local Cadillac service center.