Contacting Build.com Customer Service Center

Build.com was started after the “dot-com” bubble burst and the companies were running away from start-ups. One man had a vision. Bring home improvement products to customers at an affordable price. Regardless of the project, Build.com has the product you are looking for. Do you need assistance from the customer service department? You have the opportunity to connect with the customer service department by phone, email, traditional mail, through social media or by Live Chat.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 6pm, Saturday and Sunday 6am to 3pm, EST.

• Customer Service: 1-855-814-2073

Mailing Address

Build.com 402 Otterson Dr Suite 100 Chico, CA 95928

Official Website

Customers visiting the official Build.com website have the opportunity to purchase products and accessories for the bathroom and kitchen. The website also features lighting solutions, fans, hardware, appliances, heating and cooling products, tools, outdoor solutions as well as flooring. You will notice a Learning Center. This section of the website features home improvement ideas and solutions from industry experts. Additional information relating to the products and policies is available when you visit the Build.com FAQs.

Social Media

In the event you have difficulty reaching the customer service department, you have the ability to connect with the customer service department through social media. You will notice several active conversations between the customer service department and customers. The average response time is less than 60 minutes.

• LinkedIn: http://www.linkedin.com/company/build.com
• Twitter: https://twitter.com/buildcom
• Facebook: https://www.facebook.com/BuildDotCom
• YouTube: http://www.youtube.com/build
• Pinterest: http://www.pinterest.com/build/

Customer Service Email

Send a message to the customer service department using the customer feedback form. The company suggests not including your account information in your message. We sent a message pertaining to the return policy. After sending our message, the customer service team replied with an automated message stating a live agent would reach out to us within 48 hours.

• Customer Service: http://www.build.com/index.cfm?page=support:email_us

Our Experience

When you call the customer service hotline, press one (1) if you need to place an order. Press two (20 if you need to check the status of your order. After making you selection, you have the ability to select a particular department or press one (1) if you have general questions. We waited approximately two (2) minutes before the agent answered the call. By the end of the call, the customer service agent answered all of our concerns. Overall, the level of service was better than expected. Did the customer service team resolve your concerns? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.