Contacting Brookstone Customer Service Center
Brookstone is a retail website similar to Fingerhut.com without the high interest rate payment plans. The website offers electronics, outdoor living merchandise, games, furniture and gifts of all kinds. You can choose to shop the official website or request a print catalog. Items in the print catalog are available for purchase through the official website using the item numbers printed in the catalog.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
We found two numbers listed to contact Brookstone customer service. The first is for the customer service department and the second for the sales department. Many companies choose to offer just one phone number for both with an automated system to route the call to the correct department. Brookstone customer service chooses to offer dedicated phone numbers. The customer service department is open from 7 a.m. to 11 p.m. Monday to Sunday.
- Customer Service: 1-800-846-3000
- Sales: 1-866-576-7337
If you choose to write to Brookstone customer service you can address your letter to the office in Mexico, Missouri. Mail orders may need to be sent to a different address. Check your print catalog for the mail order address.
Brookstone Attn: Customer Service 1655 Bassford Dr. Mexico, MO 65265
The official website for Brookstone’s ecommerce website and for contacting customer service is http://www.brookstone.com/. If you would rather take a look at the print catalog before ordering merchandise from the company, order your catalog at https://www.brookstone.com/static/catalogRequest.jsp. The front page of the website is packed with featured products and any special deals currently available to customers.
Though there are no social media websites listed on the official website, you can find the company on Facebook and Twitter. You need to have an account of your own to contact Brookstone customer service on one of the available social media websites.
- Facebook: https://www.facebook.com/Brookstone
- Twitter: https://twitter.com/Brookstone
Customer Service Email
Contact Brookstone customer service by email either with the direct contact email or using the contact form on the official website.
- Contact Email: Customercare@Brookstone.com
- Contact Form: https://www.brookstone.com/static/customerService.jsp?panelId=600004
We called the customer service department and reached a live agent in less than 60 seconds. In order to expedite the call, you will need to press one (1) and then one (1) again. When the agent answered the call, we asked for additional information relating to the return policy. The agent answered our concerns and ended the call. Overall, the customer service team exceeded our expectations. Were you satisfied with the level of service? Take a moment to share your thoughts with us in the comment section.