Contacting Bradford Exchange Customer Service Center
For more than 30 years, Bradford Exchange has been the premier location to find fine gifts and one of a kind collectables. With advances in technology, the company has moved away from the catalogue business and focused primarily on the online business. Although times have changed, the level of customer service has not. The company still puts the needs of the customer first above everything else.
When considering the needs of the customers, the top priorities of the Bradford Exchange include:
- Quick and simple online ordering
- Manageability of online accounts
- Fast delivery times
- Privacy of the customer
- World-class customer service
Phone Contact Numbers
Customers wanting to contact customer service can call the company Monday through Friday 8am to 7pm EST. The company recommends utilizing the customer care form on the website in order to receive a faster response. Bradford Exchange provides a list of recently asked questions in order answer questions prior to a customer calling.
Customer service: 1-866-285-1736
Customers wanting to send more detailed correspondence to a customer service representative can mail to the following address.
The Bradford Exchange Online
9333 N. Milwaukee Ave.
Niles, IL 60714
The Bradford Exchange Online website http://www.bradfordexchange.com/ provides one of a kind collectables which showcase the artistry and innovation of the artisan. The website features products by theme, gift type and even features collectables from Thomas Kinkade and Disney. The company also has a hub where customers can view order history, locate FAQ’s and contact customer service.
Customer Service Email
New and existing customers can contact customer service at http://www.bradfordexchange.com/service_contact-us.html. The email is not encrypted, so the company recommends not sending credit card information in the comments. The available subjects include shipping and payments, billing concerns, returns and product information as well as general customer comments. The company attempts to answer questions within one business day.
We sent an email regarding international shipping and are awaiting a response.
When we contacted customer service we endured the automated system. The system continued for approximately 3 minutes and finally we pressed 0 multiple times in hopes of speaking to a live customer care agent. We waited an additional 5 minutes and finally the representative answered. The tone of the representative was not pleasant; in fact, the customer care agent was rather rude. We explained we wanted information about setting up an account. Although the question was answered, the representative did not appear happy to fulfill our request.
As far as customer service goes, The Bradford Exchange has some work to do. Our experience was not favorable. Did the company leave you sitting on hold and not seem to care? We want to hear your story.