Contacting Blinds.com Customer Service Center
Blinds.com is an online retailer specializing in window treatments for the home. The company started in the late 1980’s and grew into one of the largest, specialty retailers in the market. Do you have questions or concerns? Reach out to the customer service department by phone, email, traditional mail or through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The customer service department is open Monday through Friday 7am to 7pm and Saturday 9am top 5pm, CST. The sales department is open Monday through Friday 7am to 9pm, Saturday and Sunday 9am to 5pm, CST.
- Customer Service: 1-800-505-1905
- Fax: 1-800-8810-5919
Blinds.com 10255 Richmond Ave. Houston, TX 77042
Customers visiting Blinds.com have the ability to schedule a Face 2 Face meeting with an expert. The website http://www.blinds.com/ also features information relating to the entire product line as well as pricing. Customers have the ability to shop for products by brand, feature, room, purpose and price. Additional information relating to products and services is available in the Blinds.com FAQs.
We had the opportunity to reach out to the customer service department though social media. You will notice several active conversations between the customer service department and customers. The customer service team will respond to customer concerns within two (2) hours.
- Facebook: https://www.facebook.com/Blindscom
- Twitter: https://twitter.com/blindsdotcom
- YouTube: http://www.youtube.com/blinds
- Pinterest: http://www.pinterest.com/blindsdotcom/
- Google+: https://plus.google.com/+blindsdotcom/posts
Customer Service Email
We used the customer feedback form to send a message to the customer service department asking about the availability of technical support. We expected atleast an automated response from the customer service department. Unfortunately, the customer service team has not responded to our concerns.
When we connect with the customer service department, you will encounter a lengthy automated response system. In order to reach a live agent, you will need to press one (1) and then one (1) again. After we made our selection, we waited on hold. We waited in excess of five (5) minutes before the customer service team answered the call. After the agent answered the call, we asked several questions relating to the refund policy and shipping damaged goods. The agent answered our concerns and ended the call. Although the agent answered our concerns, the wait time was not what we expected. Overall, the level of service was not to our liking. Were you satisfied with the level of service? We want to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.