Contact AT&T Customer Service

Contacting AT&T Customer Service Center

AT&T is one of the largest cell phone providers in the United States. The company offers more than just cell phone service, however. You can also purchase television, home phone, Internet and mobile Internet services from the company. AT&T offers services and products to both residential and business customers. Customer service information is available from the main AT&T website, but customers have to jump through a few hoops before being given access to contact information.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

AT&T hides all contact information from customers unless they choose a specific problem they need help with from customer service. We tried a variety of customer service combinations to find a list of contact phone numbers. Automated services are available for most customer service numbers 24 hours a day. Live support times vary based on service.

Mailing Address

There is no mailing address listed for customer service, but customers can feel free to use the corporate mailing address for all correspondence.

AT&T Corporate
208 S. Akard St.
Dallas, TX 75202

Official Website

If you are an AT&T customer or you want to learn more about the products and services offered by AT&T, you can visit the official website at You may be asked to enter your zip code to determine service eligibility or for a personalized list of products available in your area. Not all products and services offered by AT&T are available in all areas.

Customer Service Email

There is no customer service email listed on the AT&T website. We searched high and low and we finally found an Email Us page, but customers were required to log-in to their account before accessing the form.

After searching off the official AT&T website, we found a contact email at We have attempted to contact customer service using this email. We have not received a response from the customer service department yet.

Our Experience

When we reached out to the customer service department, we were greeted by an automated response system. After approximately 3 minutes, the system disconnects the call. Each of the available responses claims to connect to an AT&T customer service representative, but the line rings and then immediately goes to a busy signal.

Although the customers service email for AT&T is available here:, we have not heard a response to our question regarding products and services available.
After several attempts, we finally received an email response from AT&T. The approximate response time was 1 hour. We were able to have our question answered. See the AT&T response below:

Dear Richard,
Contacting AT&T by phone would be the best method to learn more about the products and services available. Below are a few contact numbers for departments within AT&T that may be able to assist you. If you do not see the service you are looking for, please call us and we will be happy to direct you to the correct team for assistance.
Residential Services – 800-288-2020
Wireless Services – 800-331-0050
U-Verse Services – 866-915-6188
Webhosting Services – 888-932-4678
If you have any additional questions or concerns, you can reach us by dialing 1-877-888-7360 and one of our representatives will gladly assist you. As always we thank you for choosing AT&T Tech Support 360, where we value your business.
Thank you,
Customer Care

Tech Support 360

From: Richard Banks
Sent: Friday, March 16, 2012 12:57 PM
To: Tech 360 Customer Care
Subject: customer service question

I was attempting to contact customer service through the automated phone line with no resolve. Is emailing customer service the best available option in order to receive answers regarding products and services? Thank you for your attention to this concern.

It appears customer service is not a top priority of AT&T. Do you feel the same way when you contacted customer service? We want to hear your experiences when you attempted to contact the customer service department.

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505 Comments on “Contact AT&T Customer Service
  1. I have an contract-free iPhone 4 which is locked by AT&T.The iPhone is on Apple purchase in,I can providemy proof of purchase.I am sure,my iPhone 4 is no contract,also be legally purchased,I am willing to request an unlock code via Email.
    Already send attachments,The machine is I through legal channels iPhone purchase.
    I satisfy the requirements of the equipment unlock. Really sorry, bring you the unnecessary trouble,I really need to unlock.
    Well, I have got in touch with your customer service call, he said can unlock, so please contack me I will show my receipt

  2. AT&T Customer Service.

    I only wanted to share a congratulatory note for the invaluable assistance of Hillary at the 41st Ave store in the Capitola Mall.
    I am of a different race & culture than most, here. In these times, difficult for minorities or bearers of diverse ethnicity & association, it is encouraging & hope-inspiring, that an in-store assistant was able to rise above these differences and kindly and quickly render the expert help she was called upon to give. She immediately helped me solve a problem with my AT&T phone.
    As customer of AT&T for some 30 years, I am so grateful to AT&T for hiring & training such expert & willing employees.

    Thank you,
    I Crow X

    aka withheld
    by request.

  3. ATT has no customer service. They have a never ending automated system and when you finally get to someone they transfer you 12 more times just to be hung up on. NEVER USE AT&T for anything! Beware!

    • I agree I cancel my contract with AT&T due to personal reason sent back all of the equipment have a receipt that I have a zero balance then my ex husband has DirecTV which is AT&T and they have screwed up the accounts. They tell him I owe money which I do not because when I finally talked to someone after being transfer 12 times they see I have returned the equipment, but the account number on my bill from AT&T has a DirecTV account number which I have never had DirecTV account and so they cannot see the invoice. Now they have turned off his phone and internet even though he signed up for the 79.99 special for two years he signed up in May and has paid DirecTV in 3 months over 300.00 which in it self called stealing and he has the cancel checks to show for it we both spent over 21/2 hours on the phone because I have to be there which is not good since we are separated to talk to them and they hang up on us the best part is they ask you for a number so if you get disconnected they can call you back what a joke as soon as they can’t help you they hang up on you and never call you back. So they are taking money for all three and he only has TV. He had the same phone number for 30 years and internet. They need to give him back his phone number and internet. I have sent to AT&T copies of the checks showing the account has be paid and have a bill showing zero balance. They need to get someone that can add and subtract in accounting. Because they are taking money and not providing the service that he signed up for but I guess how they have so much money because they take it from customers. Someone needs to fix his account he has nothing to do with my account and they need to fix my account because they have applied my AT&T monies to his DirecTV account and now both accounts are screwed up and the AT&T account is paid in full and you have the equipment and his DirecTV account is overpaid what thieves. Both of us have tried and if you record you phone calls like to say you do you should be able to check this out we have called several time to straighten this out and do it the right way and to be hung up on and then disconnect a service that you are being paid for his name is Danny Covington you need to turn his phone back on and internet because you receive payment every month from him and my account is paid also in full I have the invoice to prove it.

  4. Dear AT&T Customer Care,

    Almost a year ago I purchased a used iPhone 4 through a friend who’s based in the US.

    The IMEI number is 102754009519123
    I’m not entirely sure whether the phone is already off contract or otherwise, but I would really appreciate if it can be unlocked.

    Thank you very much for kind assistance.

    GOD Bless and more power.

  5. AT&T has billed me incorrectly 4 times in the last 6 months. All attempts to resolve the issues have failed including numerous phone calls and e-mails. My account has been sent to a collections agency even after AT&T reps acknowledged their errors.

    I suspect that tens of thousands of other customers are experiencing the same problems. I would like to organize a class action lawsuit or failing this, provide extensive documentation for the FCC and FTC.

    If anyone would like to join the cause, e-mail me at

  6. I have tried to contact customer service at AT&T, to try and find out why existing customers can not get the same deals they offer to new customers, but after holding for 45 min. someone came on and told me he would tranfer me, I heard one ring then was disconnected. AT&T wants new customers, but, if you are an old customer you have to drop your service before you can get the new rates. That’s not right.

  7. I just want to say that I spoke to one of your personnel
    and he was extremely understanding and wanted to help me with my problem. I think it is good for you to know that
    you have an employee who understands the meaning of service. He deserves recommendation for an award. His name is Jr. Riggs. Lastly, my problem was not resolved and I feel that it is really unjust to hold a person hostage in this way.

  8. They SUCK! I have been a customer through Ma Bell, Bell Telephone, Bell South, A T & T…for over thirty years. I can say with complete authority that A T & T is the absolute WORST Company I have ever had dealings with. I suggest everyone just cancel their services and maybe, just maybe A T & T will create a customer service department that has real live humans in the equations.

    Truly the worst I have ever seen.


    • I completely agree with Ms Mad. Your customer service is abysmal, horrid, the worst, very poor!

      PS. It’s even difficult to send a comment. Your entire company needs a complete renovation.

  10. I am receiving a message on my cordless phones that says “Check tel line”. There is no dial tone. I plugged in an old land line phone I keep for such emergencies and still no dial tone. My land line is ATT. I tried calling on my cell phone (which is not an ATT phone) and got disconnected 2 times. The third time my cell phone ran out of battery time. I am very frustrated. I live in a rural area. My cell phone doesn’t work under the best of circumstances from my home. I need to talk to your repair department but I don’t know how I am going to be able to do that from home. I do not know how to check my “phone line” or even what I am looking for. If anyone reads this anytime soon could you send me an emaiber is 707 928-4823. I live in Cobb, CA 95426. thank you.

  11. I need to know if the Samsung impression was recall because every one with one including me the screen has stopped working.

    I agree with a commment above that refers to their crookedness.
    AT&T has to be the most crooked,flippant,dishonest company I have ever known of. They make Madoff look like a saint! I feel like I have been robbed.Once you have a problem,you may as well change services because it will never be resolved.

  13. I have an email account, (powered by Yahoo!) which has been either hacked or spoofed. I am receiving dozens of MAIL DELIVERY FAILURE notices and friends are emailing that they have been receiving SPAM from my address. The address was originally linked to AMERITECH DSL, then AT&T DSL and most recently, U-Verse, but I no longer have ANY AT&T accounts. The web wizards to change my password ALL fail, mostly because they eventually either prompt for account info (which is no longer valid) or I get a message that my User ID is incorrect (it hasn’t changed since the mid 90’s!) I have been trying to reset my password for TWO MONTHS! I eventually plan to close this account but since I still have other accounts and business correspondence linked to it I can’t do that quite yet. I have made repeated phone calls to AT&T, waiting through countless menus, and I even went to an AT&T store (where I was told I needed to call in for tech support again!) Everyone I have spoken to directs me to the various web pages on ATT.NET or ATT.COM to try to reset the PW myself online. Yahoo says they can’t support it because it is an AT&T domain. I need someone with ADMIN rights on the actual email server to contact me to help me get this password reset and get this issue resolved.


  15. I renewed my contract with at&t February 2011. I done this because the employee told me they would have 3g coverage spring 2011 in zip code 44622 . It is now almost November 2012 and still NO 3g coverage. I was lied to. Come this February I will no longer be with at&t. I have been a customer since 1998. Shame on them.

  16. Dear sir
    I purchase a HTC mobile type (HTC sensation Z710e) working on these frequinces (HSPA/WCDMA:•Europe/Asia: 900/AWS/2100 MHz Quad-band GSM/GPRS/EDGE: 850/900/1800/1900 MHz).My question is this mobile operate in the United States or not.
    Thank you


  18. I have to go overseas due to a family health issue so I applied and signed over the phone for the ‘vacation plan’ since I would not use my phone from there.

    When I came back I learnt that AT&T NEVER APPLY THIS PLAN so I had to pay half year FOR A SERVICE I NEVER USED (not a phone call, nor even a txt message!) on top of that even though I’ve been a loyal costumer for almost a decade they couldn’t wait 3 months for me to pay and they sent me to a collect agency.

    LESSON LEARNED: I’m buying the Straight Talk micro sim and will be paying only $45 A MONTH FOR UNLIMITED CALLS, TEXTS & DATA!!!
    (Straight talk uses the same AT&T network, antennas, etc)

  19. This is the last straw– NO MORE ATT. I just got a bill from them for an $18.64 increase in my services.Who do I call— NO ONE as it does not exist and you are wasting yout time trying to contact them.We should all pull out from them and make them go bankrupt or start a law suite against them for thier deceipt and pratices. But they would start up again under a different name.It is certainly worth a try.

  20. Dear Sir or Madam:
    I have now spent the better pat of half an hour trying to speak to a person in repais. We go around and around. My time is valuable. I have a major problem with my phone line that has never been fixed despite several wasted calls speaking to machines. I am now about to get rid of AT&T in all my systems. YOu are a communication company and I am not prepared to talk to robots. Each time I call you it is the same. Good Bye AT&T. Joseph Harte

  21. Poorest service I have ever had ! No one answer’s phone &when they do they put you on hold . I’ve waisted 2hr’s .This is What I will remember about at&t and I will never consider using your service again .Am considering contacting Better Business

    • I don’t know why you are trying to get help here from AT&T… This is NOT an AT&T customer service site, it is simply a site to voice your complaints about service. No AT&T representative will respond to you who is from AT&T.

  22. neither will this manager give info on who is general manager. no one will give names or phone numbers of charge staff..i have been on phone all day with no satisfaction..626 298 6899.

  23. I live in Sweden and bought my iPhone 4 at Best Buy for USD650 two years ago and didn’t know it was locked to AT&T. Been trying to unlock it since then without luck. AT&T retail store advised I call customer services. Long, costly international calls, poorest service ever experienced. I only use my iphone when I visit USA unfortunately with AT&T cash SIM card.

    • been calling for 3 days put on hold it says will be longer than 5 mins I was on hold for over 1 hour all 3 days tired of waiting this is the worst customer service ive ever experienced went to at&t store they couldn’t help gave me the same number I already had ready to cancel service all together

  24. i just called your technical support and got the best customer service help ever! his name was jermey i wish i caught his last name but he was so helpfull and patient and it was a wonderfull conversation, not akward like most! jermey you rock and help me with my gallazy 111 new phone (wich i am a dork on phones) thank thank you, its nice to be able to make it easy to call when you are upset! ;)))))) you rock……………….. happy custmer me reyna 🙂

  25. This is so very sad that a company as big as AT&T would deliberately rip people off. Someone needs to start a law suit against them. If they have done this to me and you, there will be millions more, they will lie to just to get business. When asked if the paper that was signed was a contract, the representative said no. Signed up for Uverse; two TV’s, Internet (1) computer, two phone lines. The entire service for all was supposed to be only $160.00 plus fees. We received the bill online and it was a little over $400.00. It was double from our previous carrier. The most sickening thing about it, was that I we had no phone service for almost four days on either phone; the TV’s would flip stations while watching them and we have not had complete full service since November 19 (I think). When I contacted customer service, I was transferred around, I was disconnected and some of there customer service representatives were very hard to understand. I had to call AT&T countless of times and each time they assured me things would be taken care of and this was the worst nightmare that one could experience. Now, I have to contact them again about this monstrous bill.

  26. My home phone and dsl service went out on 11/29/12. I’m 86 years old and need my phone because I got out of the hospital and my doctor/family can’t call me. My family been calling at&t everyday and everyday at&t said I will have service. Today we called three times and was placed on hold over 30 mins. Im still waiting for service. My phone number is (323)754-1251. Can someone please help.

  27. Good info. I tried to email ATT and can not get any info for disputes. Beware of ATT service is a really a rip off.
    If you do not check your ATT bill there are often unauthorized addition charges.

  28. Our family signed up joining family wireless phone plan with ATT Sale in Irvine,Ca. One of the line were told by the sales Michael H was a system generated error which resulted over charge $44.23 every month.
    The sales has credited me 3 months and he told us the problems will be fixed. ( History of all the email communications are available) After 5 months the $44.23/mo. overcharge still not resolved. And now has past the one month back out period.
    The Sales person told me Nov,5th, 2012 to deduct $88.25 from the Nov 2012 bill. ATT wireless sent me letter to pay the $88.25 in full otherwise will disconnect all my wireless phone lines. ACC#337018282xxx

    Credit my account for the full $129.46 and all related charges. Fix the system generated error back to agreed rate $9.99/mo. AT&T has drag this problem over the one month back out period.
    If the problem still not fixed, refund me 949-394-xxxx the activation fee and cancel this phone line.

  29. not the firset time .main phone line dead,waited 2 hours
    and hung up will have try again

    lousy internt service
    we hate At&t
    if we can get away we would loose AT T forever

  30. have a problem my, father is 83 years old just told a story , about your company and what you did to him .
    and i am sure if your company did it to your own father
    you would come undone , and not be very happy at all ,
    my father bought one of your go phones , about three years ago , set up everything on a revoling credit card
    to be paid every month . he told you guys cancel his account in september , did not notify him. of the cancel , why the phone is used for life line to him and he to us . he told us that he had 90+ dollars in credit and no refund buy you people .we also could be wrong but
    knowing my father ,do not think so . i would hope you mite take the time to work this out . his name is herb
    954 -583-4699 , next step

  31. Hi
    I could not contact directly to on line service, becouse I am not your customer but have your product, so decide to write here. If anybody from support service read this message please contact me.
    I bought phone on line with AT&T carrier, after update it and its locked. I can not unlock it.
    Please help to unlock it….

  32. Please tell me what to do about my new phone I have had it 3 days and it will not come back on after recharging the battery it is a Samsung Galaxy Express, not on the market yet according to a rep . I had to call several times before I got a clear answer about the old phone I had. I had to have it replaced 2 times and they told us that they would send me a phone right out and I waited 14 days and was told about it would be in oh let me check and then came back and she said your order had been put on hold. We have had to replace alot of these phones and they are not in stock now. Here I am in the same position as I was 3 days ago no home phone now and no cell phone and disbilied. Look like a letter to Mr. Delago again in Dallas.

  33. Yesterday my battery back up for U Verse went out. Thus I had no internet yet you sent me an email telling me when to expect my service. Rather unnecessary don’t you think. Also, if my back up battery is going to go out don’t you think there should be warning system so I could contact you prior to loosing my service. As I HATE your phone surveys I wanted to make a comment about the technican who did a great job and was very nice and most cooperative. HIs name is Josh, his manager is Jerry Harrison.

  34. Phone number to pay bill is not listed!!!
    Link to pay online does not work!!!
    Dug out their website and login after searching on web for 15 mins!!!
    User id and password does not work!!!
    Paying by phone means they charge you money.

    This is a deliberate attempt by ATT to gouge out customers further by making it very difficult to pay online for free. Report this malpractice to FCC!!!

    My $40 bill for DSL internet only was late. I received threatening phone calls stating I would be cut off and have reconnection fees. I could not pay using the phone call system since my debit card had changed. I could not find a number to call them back, nor did the web link to pay online work.

    If I could give 5 minus stars instead of 1 star I would have! Somebody please nuke ATT into oblivion. To state I hate them, is an understatement. I want to choke the life out of that corporation!!! I HATE ATT!!!

  35. I opened a DSL account with At&t for my rental property in 2011 middle of March. The phone # 888-333-2828 I contacted. Since account opened, everything doesn’t go correctly. For the rental property, I never live there. I called same toll free number 3 times and asked at&t put my living address and service address both on bill statement then send bill to my living address. So on that way, it is much easier for me. They said that they can’t do it; only one address can be showed on the bill statement. I don’t know why gas company, electricity company and water company they can do it, why ATT can’t do it?? I wish I could cancel it but I have to finish one year contract. Then I wait for almost one year, actually one week to one year I called ATT to cancel the service. The guy pick the phone call said that is too early, and have to wait for one more week to cancel.
    Exact one year, I called ATT to cancel it, another rep said that is OK. No problem. I thought that is OK but it is not. Two month later, I went to my rental property, there were a few bill statements in that house. I called ATT again, asked why? The service rep said that ATT system is updating now and can’t find anything and asked me call back later. 3 weeks later I called ATT, the lady picked up phone call said that I may owe ATT money and asked me check all payment then call it again. One week I called it again, the guy picked the phone call said that don’t worry about it, he is going to take care in this time.
    It looks once an account opened, I cannot close it. Now it is getting worse.
    In August of this year, I went there, and saw 2 letters from Franklin Collect Agency. I opened it and called ATT right away; at this time I didn’t talk to any service rep, only manager who is Miss Yun. She said that she is going to clear my account and asked me call Franklin Collect Agency to remove my case. Should I call Franklin??? It doesn’t make sense!! Of course ATT should call Franklin. But I called it. I gave my case # to the guy, and sounds he accepted it. Until last Friday, my refinance rep called me said that my credit score drop down too much and I cannot refinance for my home mortgage. I have a bad credit from Franklin Collect Agency. AT&T ruins my credit. What should I do?

  36. I just signed up for ATT Uverse early November. It took them 3 trips to my house ( a total of 12 hours they spent there) to get my service working properly. My account was to be debited on the 9th of every month. That was fine but I am only paid once a month on the 15th and live check to check but was told that I could call and change my due date to 12/15 or after. I called on November 22nd and spoke with “anna” who changed my due date to the 17th of every month. Today is 12/12 and they debited my acoount last night. Now I have a negative balance and owe an additional $34 for the overdraft. And I just stopped to get gas this morning so there is another $34. These jerks better credit my $68 bucks!!! I’m a single mom and it’s Xmas!!! I’m furious!!!

  37. I have been a loyal customer for 10 years and a good one to, I must say. I am generally pleased with the service that I receive.
    My issue is that I want to know why, as a loyal and should be valued customer, I can not also get a great price on a good phone? You have great offers for new customers and sure after 2 years I can get a great deal and a really cool phone for a resonable price also. But why should customers, like myself with good track record with you, have to wait. Maybe AT&T has this thing all backwards?!I get why you do it, draw new customers in, but just once you should consider rewarding your valued customers, every now and then, without the wait.

  38. I haveacomplaint against my pay as you go because this was happen for 2 times already that it was deducted me for $9.99 dollars the other day that I dnt know what is that for which my plan is $2.00 per day. I just refill my phoneDec. 5, 2012 of $50.00 and now I just notice last Wenesday that my account is still have like $40.00 more and now its only $26.00 left. I want you to tell me why this was happen to me for 2 times alreadyin the 1st time I didnt complaint but now it always happen to me.

  39. I truly disappointed in your all around costumer service. I called and set up a payment arrangement with one of your service reps and was told by the rep that it was set up and service would not be interrupted. That call was made on 12/13/12. Today 12/14/12 my phone was shut off. When I called to find out what happened they told me that no arrangement had been set up and that they would be unable to resort service until the past due was paid. I’m very disappointed in the way this was handled and will not be recommending AT&T to anyone and to anyone thinking about switching to you I will tell them not to do it!!

  40. In my 28 years of being a consumer of phone and internet service, AT&T has the worst customer service I have ever experienced in my entire life. I would have to publish a book to convey my horrrible experienceS (Yes, I said experienceS with a capital “S) with this company. All I can say is sign up at your own risk and if you do, you’ll just have to learn from your own mistakes, but remember you’ve been warned!!!!

  41. I’m disgusted and outraged at the service you provide. I have been a customer of yours for many, many years and was just informed that I cannot get a copy of text messages that were necessary for a divorce hearing that I purposely kept on my phone. My phone automatically deleted them. Other providers have this service but AT&T does not? I was just informed of this by Ashley Johnson when I called 1-800-3310500 customer service to ask for a hard copy of them. Don’t tell me these messages cannot be retrieved-

  42. My U-verse bills are to high. How do I get off uverse and go back onto regular service. I find no difference and am paying more. You c ompany is too high, I think I will have to change. All the fees and charges seem to me to be a sham just to make more money.

  43. It took two days and several google attempts to find your support phone numbers to help a friend. At&t is not worth that much trouble to me. NOT EVERONE has Internet.

  44. It is impossible to write a review since ATT has cleverly made it all but impossible to contact customer service. The phone is not on my billing statement or the internet. I have a billing statement dispute that I can not resolve due to no way to communicate with ATT.
    Very Clever trick! I guess I’ll just cancel service and get majic jack.

    • Good luck since I am in the process of cancelling my service for the second time after spending two hours on the phone to get it done the first time. Never. Again.

  45. I have been having problems with my telephone all week. Every time I tried to contact AT&T for service, I get the recordings that takes me through the choices just to bring me back to the beginning. I live in Lake Forest, CA. Holidays are here, and cannot receive and or make calls out of my house. The line is totally death and when folks call me, they get a busy signal. After I checked the telephones I have, I realized it was the AT&T line I am not getting. What do you suggest? This is now an emergency. Can’t even call my family to wish them a Merry Christmas and/or inform them that I am fine.

  46. On hold for 14 minutes as of now while the CSR reviews my bill….What the heck takes so long! I don’t have an hour to figure out why you charged me twice as much. Maybe you should have your reps call us back once they have figured it out. Also IVR system is very frustrating. I run a call center and understand the challenges but customer service is key!

  47. Dear customer service
    I canceled my internet on Sept 25 about sept.21 by calling ,the answer sir said:ok, stop your internet from 12am,sept 25 start stop. Why require to pay oct. fee now?
    My internet was broken ,didnt sent person to repair on time,your compain answer said,didnt pay this month.why require to pay this month fee now?
    so I shouldnt pay $60
    My name is George Zheng. I am 76 years old. My account number is 770 645-3789 793 1884. My address is 8450 Roswell rd Atlanta GA30350.

  48. Dear AT&T: I have been trying to contact you for the past several weeks regarding a problem with static on our landline. I have waited on the phone for hours at a time. Today, it has been 45 minutes and I’m still listening to this “Jazz” music that is rather nerve wracking to say the least. Another issue is the “party line” that I am enjoying. While on hold the other day, I had the pleasure of speaking with a lady from Ashtabula and also enjoyed listening to a customer service call to a business. It reminded me of the good old days when the “party lines” were in use. I am sad to leave AT&T after being a “valued” customer for the past 48 years but I think it is time to move on. Merry Xmas and Happy New Year.

  49. FOURTY FIVE MINUTES, FOURTY FIVE MINUTES and i got hung up on AGAIN!!!!!!!! At&T has THE WORST WORST WORST automated phone system EVER IN THE WHOLE WIDE WORLD!!!!!!!!! I WOULD NEVER EVER EVER EVER SWTICH TO At&T because of how bad it is! 45 MINUTES to finally speak to a real person, they have her direct my phone call to another person, who directed my phone call to a message that said I needed a 5digit PIN (which I dont have) and then it hung up on me. WORST EVER!!!!!!!!!!!!!

  50. I left ATT after using them as my phone and internet provider for many, many years. The right hand does not know what the left hand is doing. Even the management makes promises that they do not keep. They inadvertently shut my DSL and phone line off and was unable to restore it since they are now moving to fiberoptics. I would be forced into purchasing Uverse and yet they could not get anyone out for 2 weeks to install. I lost 2000.00 in business without internet services. I had to go out and purchase an iPad with 4g network ability so that I could continue my business. Needless, to say, I dumped att and moved to comcast where I am very happy with the service so far. All of my customers asked what happened to me since they could not reach me because I did not have phone service and internet service. I told them about the poor att customer service and not surprisingly, many had similiar story’s. Good bye att! Worse customer service ever on all levels!

  51. I ordered the Samsung tablet 8.9 online on Friday, December 17, 2012. I got an email confirmation saying my order will be shipped in 2 to 5 days. On the fifth I called customer service to check on the status of my order and was then informed that my order was on back order. keep in this was never communicated to me through email or text or phone. For another six days no one at ATT could tell me when this item would be shipped. My one question was why did they still have this item o line for ordering especially during the Christmas season and none of these items were available. I have ordered plenty of things online and whenever something is on bak order the customer is informed at time the order is placed so the customer can decide to order this item or not. It is hard for me to believe that a company the size of ATT it does not this capability in its ordering system. I have never in my life received such POOR customer service in all my life. I told so many different stories during my interactions with your customer service star that it didn’t make any sense.

    I have been a customer with ATT for about nine years and this the worst customer service I have ever received.

    I don’t know what is the problem with your telephone customer service staff but I think the whole department neds to be trained on how to find solutions to customer questions instead of just saying what is in front of them. You don’t have a solution department you have repeat what is on the scre department.

    I did end up going to an ATT store and bought another tablet and they did try to smooth over how I was feeling about your company. Trust me if I did want to ad the tablet to my mobile share plan this would have been one sale you would not have gotten.

    I hope you can fix your customer service problem.

    Nannie Worthy

  52. 11 years of service with AT&T. Goodbye AT&T
    Hello Verizon. When I needed u the most u
    U failed me. I even went as far as getting
    AT&T phone and Internet in my office.
    Well I’m switching that too. Once bitten shame
    On the dog. Twice bitten shame on me.

  53. ATT has no customer service. They have a never ending automated system and when you finally get to someone they transfer you 12 more times just to be hung up on. NEVER USE AT&T for anything! Beware!

  54. Because my wife just had to have an iPhone, I was forced to leave T-Mobile and go to AT&T. What a total and complete nightmare! Their customer service is as bad as it gets. Trust me, I have dealt with some horrible customer service people in the past, but AT&T takes the prize. Your time will be better spent banging your head on a brick wall. You have been warned.

  55. My U-verse went out on Dec 23rd 2012, called AT&T tech support on 26th, and had been told that they were not able to figure out the problem. Called again on 31st request ATT either fix it or terminate the service, phone got cut off after 20 min communicated with customer service. I called again and was told ATT would try to fix it but didn’t get the U-verse service to work till this day. Jan. 5th 2013

  56. I am so tired of trying to get help from att that I may soon cancel. My home phone has been out twice in the past two months for no reason to me. One night a local policeman came to my door and scared me to death and said someone dialed 911 from my number… it had been out since early the afternoon before. Help@!Me,. I’m 71 years old and pay my uverse bill promptly and don’t needs these problems.

  57. I need help in resetting my password My passworded an hour ago
    Please help In trying the change password
    Janice Farmer

  58. I am an unhappy U-verse customer. Tuesday, my box on the TV went out so I called and they determined it was the Cisco router and not the TV. They said they would send one out. Its now Wednesday night and still no router or TV. If ATT was half as interested in taking care of their existing customers as getting new ones it might possibly become a good company. I am also a share holder, but that to is to bad. This U-verse looks like is another ATT ripoff. We have had it for 7 months and our bill hasn’t been the same twice. Once again Cox is looking better all the time.

  59. I”m very displeased that I took my time to try and report a telemarketing number 702-260-6126, that keeps calling ,representing themselves as at&t rep until i asked for their mane or employee # than they hang up, they are fishing for info ,,,completly a scam,,, when i report it at&t says they can do nothing. Well if I call someone using someone else id. and fish for info I would be arrested, instead they say it is out of their hands… that’s completly wrong!!!!!!I was just trying to help stop fraud but i quess they don’t care who uses their company name

  60. WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFETIME. Waited 45 min. for a supervisor only to be told they were gone for the day! Continuous unresolved phone problems lasting months, arrogant service reps. No way to elevate problems to management. Fed-up with ATT.


  62. I was speaking with one of your agents, Yvette,
    Who just hung up on me. You know how
    Frustrating it is to wait in line and to have someone
    Answer and hung up on you! She has my phone
    Number but didn’t bother to call me back.
    Is this the kind of assistance you train your people
    To do. Waiting in line is already frustrating
    and to have an agent answer then hung up
    Is very rude, nasty and impolite.

  63. Dear AT&T Customer Care,

    Almost a year ago I purchased a used iPhone 3 gs through a friend who’s based in the US.

    The IMEI number is 012154001232017
    I’m not entirely sure whether the phone is already on contract , but I would really appreciate if it can be unlocked.

    Thank you very much for kind assistance.

    GOD Bless and more power.

  64. After getting no satisfaction by phone,from a customer service representative, I tried to e-mail a complaint letter using the e-mail listed above.
    The e-mail was returned stating no such host provider. This was an important issue that dealth with wanting to cancel a recently made cell account for a friend that is now in second stage of mental dementia. She had 11 days to cancel and this was only the 6th day. Apparently ATT has no compasion or consideration for the mentaly ill. If I do not get any satisfaction for her,
    I may switch all my accounts back to Comcast.

  65. At&T is by far the absolute worst phone service provider in the market. I don’t even get any signal at my own house! The Interent is as slow as Christmas; when I have incoming calls, the person on the other end of the line ALWAYS has a difficult time hearing me; the list of complaints is endless. And it’s not just me- my coworkers and friends will tell you the same things about AT&T’s awful service. I can’t believe I’ve been paying every month for the worst possible phone service out there. I’m going to be making my switch to Verizon Wireless as soon as possible.

  66. AT&T has the worst customer service ever. No consideration for their customers and they refuse to take responsibility for their mistakes or make anything better. Never again, they are horrible.

  67. First off I went and switched to AT&T based on what others (family) has told me. So I did. As you can see I have only been a customer for a VERY short time. Worst decision I ever made as of now at least.
    I called 2-1 @ 7:14pm to report outage, on the line for 35 min 42sec to be told by Supervisor that someone will call me on Sat morning 8-10am and advise what time they will be arriving.

    2-2 @ 11:25am called to find out about the service call I did not receive and to find out when this will be fixed. I was told then by supervisor that a call will be placed back to advise the time, again….no calls at all.
    2-2 @ 6:05pm and again was told that someone will call me back……and yet again NO CALL BACK. I know that they have my number because not only did I have to verify my number and my security code when I call and entered it, I was asked by the Supervisor and when being told that “you will get a call back” I then AGAIN verify that the number to call back is correct. Each time it was correct, but no one knows how to call a customer back.

    2-3 @ 1:37pm again called and again on the line for 33min 19 sec and was told by multiple people that we do not work on Sundays. So I again asked for a Supervisor named Alvin. He was just a rude un caring person. How could you have someone like this working for you? He said that a call “should” of been placed to you. Yes it “should” of but was not. He said without a doubt he knows I will be called in the AM to advise the time for the tech to arrive. I told him This is un acceptable because I have been calling since Friday and no one has called or come out to service your faulty materials. I told him do not bother to send out anyone until I get a call from a actual person to confirm appt.

    2-4 @ 8:23 am I receive a text message that a tech will be out today between 12-2
    2-4 @ 12:50pm a text message that the service was done and fixed.
    2-4 @ 4:24 pm on the line for 10min 36 sec and was told by another Supervisor that it is not the outside line and that is inside my house is the issue now. Then was told that a tech WAS out on Sunday!!!!!! WHAT!!!! First I was home ALL DAY on Sunday and was told that you do not work on Sundays!!!, Your tech lied or the Supervisor lied to me as it was the Super bowl and I had planned a big party at my house……as you know and can see that my service is STILL not fixed I could not have the party at my house. I had catering and whole 9 set up for the day. That was ruined because not one person did their job as they should of @ AT&T. Not even the Supervisors. BUT, BUT when I was finally fed up with this whole lack of Customer Satisfaction and lack of Customer Service I have decided to CANCEL. I told that to the last supervisor I was talking to continue and set up the tech to come to the house as planned to collect all the item from AT&T, I was told no, that will not be done. So I finally had enough and hung up on her. She called me back!!!!! THE FIRST PERSON EVER TO CALL ME BACK FORM AT&T. Want to know why? It was so “She can do her job” and give me the instructions on returning items. I hung up again and she called me back to go over this and she told me that she must go over this as this is part of her job!!!!! WOW now someone wants to do their job. Not one person cared from the start to the finish for my lack of working service. I work hard for my money and refuse to give a company any of it who has lost me over $575.00 in income due to your faulted items. But to just find out that only a very small portion will be credited to me. That is wrong.

    I hope this letter get to the proper hands to issue a training for all involved in Customer Service and really need to know the importance of urgency when you have customers working from home. Not to mention my kids could not do any work on line either. This has been one of the biggest headaches I have ever had to deal with a company and refuse to ever go back to you and as far as the people I know who have AT&T will also get a copy of this email as I hope it gets them to cancel all services with AT&T. I will also promote the lack of service AT&T have to people in conversation.

    If you feel the need to call and go over any of the issues in the mentioned above you can call me. I know you have the number.

  68. This is to inform Mr. Randall Stephenson as he is promoting the ban on gay leaders in scouts I will be promoting the
    ban on all AT&T products and services starting with my
    home and my family business along with talking to as many
    churches and friends as I can to also ban AT&T. I know that he will probably never see this but I am watching the
    way he votes and hope he is ban from the board of BSA.
    A very concerned grandmother who loves causes that hurt children.

  69. sir this is prabaharan from royal carribean cruise ship sir , i bought IPHONE4 two years before sir , now i am going to vacation to india sir , i have all my frieds phone numbers inside my phone sir i dont want to miss any things sir , please sir can you help me to unlock my iphone sir please sir , this will be more help full for me to use my same phone in india . thank you very much for your help sir, thanks again .

  70. sir this is praba again i forgot to send my IMEI NUMBER 01 254400 597172 9 , as i said before iam working at cruise ship i bought iphone from tampa (usa) now iam going for my vacation so that i can use my moblie phone at india , because i have lots of my friends numbers is there. plese sir help me to use my phone . can you unlock my phone sir , thank you very much sir.

  71. Wanted to take advantage of cable & internet promotion, Was set up to have installed 01-26-13, Never showed, no call. gave them another chance, Set up for 02-09-13, never showed no call. Two saturday’s wasted waiting. I’m done. will stay with comcast. Very bad business.

  72. I am POA for my aunt. I would like to know if there is anyway her phone can block calls. She lives in an assissted living facility. She has short turm memory loss due to a stroke. She gets calls from utility companies. I am afraid of her giving out personal information to the wrong person. She is in no need of their services. Can you help me in this situation.

  73. At&t has the worst phone service. I tried to reach an actual person, and it took be through not one… not two…. but six different automated voice systems! Not to mention the many many times they asked for my account number, only to be asked again when I finally reached a person.

    And before had I had another nightmare. I bought a new modem through them, and wanted to have the payment for it broken down. But, when the bill came the entire price was listed. So, I had to call them. Even though I was able to reach a person, I was transferred six times! And the guy’s excuse was “well it’s already on your bill, you should pay it”…. 191.00 when the bill was only suppose to be 65! After what seemed an endless about of bs I was finally able to get it off my account… so I did not have to pay anything for the next month. But, I can’t help but think the entire thing wouldn’t have happened if AT&T had better phone support.

    I give them one star, for their continued poor service. I would go lower if I could.

  74. I’d like to take the time to write a complement about one of your sales consultants. Her name is Nicole Rinaldi and she is working at:255 Rt.#37 East, Tomes River, N.J. 08753
    She was extremely helpful and patient with me, even though the purchase I made wasn’t of great vallue. It would be so nice if salespeople treated their customers like Nicole did. Thank you Nicole, Mrs. J. Camarato

  75. Please AT&T do something with you service. I have phone and internet with you. This AM it took 1 hour and 20 minutes and 5 different people to get me up and running. I went from a woman that I could not understand because of her accent to a man that told me that I did not have the service that I do have to the last gentleman that got me the correct information and I have written it down. I had the paperwork but the technision who installed the equipment never told me one of the important numbers to have ready otherwise I could not be helped. And one of the women wanted to immediately do a “Call ticket” that I would have to pay for. I had to tell her what we did that last time and during this portion of the conversation my phone came back into services and then the internet went out. What is the problem? I have had AT&T now for about 3 weeks and I have had problems for about 3 to 5 hours of those. This may not sound like much to you but to me as a small business owner who depends on the internet and phone system to operate our business it is important. With the exception of the last woman and ultimately the last man I would not rate support very well. Are you too big????

  76. I just spent an hour online to order home phone service. I am a current U-verse member I have Internet and TV both.
    I don’t remember the first name of the chat line rep. But…. the second was Simon. He told me it would be $15.00 per month and no install fees after he took all of my info, gave me the link to place the order, told me to keep this window open in case he could assist. .Once I got to the order, it wouldn’t let me continue because it wanted to use Springfield Twp. that is not my mailing address. However I do live in Springfield Twp.
    When I went back to the window for Simon’s help it was logged off, seconds later.
    So I logged back on for help to finish and now I have Christian P. He changed the price to $26.00 after trying to change my package to a much more expensive one. I told him the details and he then said ok 23.00 but now its 49.00 install.
    I told him that Simon had already assured me no install or other hidden fees.
    He refused my order.
    I am sending this to the BBB and anyone else. I spend allot of money per month with your company and can’t believe this cruel treatment. I am disabled and on a fixed income. I don’t expect any special treatment just fair. and 10 seconds later and another $49.00 is not fair.
    I will also shop for another company for all 3 services in the meantime.

  77. The 2-3 e-mails a day I get from A T &T are annoying! Will you please stop trying to sell me something? I am not happy with my service, find it all but impossible to contact you by phone and become aggravated more each time. When I finally do actually get to speak to a rep. I find them helpful. I am counting the days that I can bid this outfit a not-so-fond FAREWELL!!!

  78. I signed up with AT&T because of U-verse and turns out they don’t even offer it in my area. I live right by LAX for goodness sakes. The guts of Los Angeles. WOW. Now I am hooked into a two year contact and have inferior internet and I didn’t even know it. I am really unhappy right now.

  79. We are sooo tired of your stupid commercials with the kids. We cannot hit our mute button fast enough. Don’t you have anything new and more creative???? These commercials keep playing and replaying and once is enough!!I think one time you had something with balloons flowers and music and enjoyable to watch and could see many times, not the boring commercials you have on now.

  80. This was no help what so ever. Every time I choose something it canceled my request, worst help ever. It’s just a was of time.

  81. We have been 7 days without landline service. Cell phones do not have reception here.I reached a live person and explained I had a person here with medical diagnosis of being prime candidate for SUDDEN CARDIAC DEATH. She promised to try to expedite the repair because there is not a DIAL TONE even to the pole. HOWEVER, my second number provided to a friend, got a robotic response saying that they we were denied expedited service due to a high back log of calls. My son called AT&T for me and was told our phone line is broken. no kidding. AT&T has no living PERSON who can do a thing to help customers. My research indicated our repair service is dispatched from Alabama, we live in Tennessee. I would NEVER recommend AT&T to anyone.

    • I have just spent 1hour and 15 minutes on the phone trying to get bills straightened out. To start with I moved from one apartment to another, at the same address on Jan.26. I called just to change my address and consequently ended up getting a supposedly better deal on my phone and internet. Internet at @19.95 a month instead of $33.Also wasn’t told that was just for 12 months. As it ended up I was told I had to change my phone number to take the new deal. From there on it is nothing but chaos. Trying to talk with Customer Service to straighten out the bills I have received. Since then I have received three bills,Jan.27,Feb.5 and Feb.27th .Two to the old phone number, one to the new (which I now find out wasn’t necessary) This morning when I called the customer service number it took forever to even get a real person and then I was cut off before we even finished . Then I’m in the collection department, then they transfer me back to billing . So I had to repeat the whole story again. I will say I felt sorry for the person I was talking to, because by then I was so frustrated. She finally called her supervisor who told her to remove the $61.75 change. Then I find out they are saying my account is overdue. I have had automatic pay for at least 6 years, but was told that didn’t apply to the new number and I’d have to pay the bill which is considered delinquent. Until the last person told me that because of the new phone number the account was not set up for auto pay. By this time I am thoroughly disgusted with ATT customer support. I tried to find a way to email and even that doesn’t work. So now I have 3 bills since Jan.26 and no resolution. How do you expect to keep customers with the kind of service that is given. I finally had to tell the lady who was trying to help that I just couldn’t sit at the phone another hour for them figure it all out. I told her she’d have to call me back another time and I am not paying any of these bills until it is straightened out. I may just cancel my whole service of phone and internet. It seems that if ATT wants to stay in business they’d better figure out a better way of communicating with their customers.

  82. The reason for my email, I have my cell phone with you all. You have debited my account each month for what I owe. Could/would be so kind as to let me know the date that you will debit my account and for how much? If all possible I would appreciate a statement showing the amount and the date.

    Thank you for your time, look forward to hearing from you soon!

    Tanya L. Grey

  83. I only have one complaint I have crappy signal in my area I pay the same money as everyone else. But in my area anyone that has att has crappy signal. Need a tower here.

  84. Horrible customer service. I have spent countless hours, on hold, attempting to get my multiple problems/concerns addressed. With each call I was redirected several times, once I was able to speak to someone with a pulse, I was usually left frustrated with the same problems/concerns. My dissatisfaction started with the installation date which was rescheduled three (3) times and usually at the last minute. My cellular service was frequently unavailable and I have since switched to a different carrier with better service and a much lower monthly cost. I am currently in the process of switching my cable, internet and land line. I will be sooo happy to tell AT&T to kiss my *** and I will NEVER use or recommend AT&T to anyone.

  85. I have to say after reading all of these comments I am sooo thankful I left AT&T years ago. However, like another individual, they came out to do some work on my property. While I did approve it, they damaged my automatic sprinkler system. I was given a name and number and the contractor who is responsible, and he is now avoiding my calls….Im not gonna stop if I have to keep calling or writing, but All I can say to everyone here on this page: I left AT&T 10 years ago for bad customer service over $30.00 they would not refund me for one of their mistakes. I went to Verizon and have received above and beyond, better than expected service EVERY SINGLE TIME. they are more expensive, but you get what you pay for. They are always available, acknowledge their screw-ups, and my service has NEVER dropped!!! If you read this and still stay with AT&T, shame on you.

    Listen people…. if it was bad 10 years ago, and according to this site, it seems like its getting worse, get out now and go to someone else.

  86. Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on Monday, February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations!!! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’s a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told me that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (their return policy is only 14 days), AT&T will charge me the 2 year plan. There’s no way you can win!!! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can get the new phone soon!!! It’s a petty what all companies customer service had become, just words full of promises but definitely not one truthful. It’s really in the past that honorable old saying “You have my word!”

  87. Had phones for 5 days they were trash took them back to store on Rd.68
    Pasco. Wa to exchange phones they hasseld use on returning new broken phone we had only 10 days on top of bad phones they wanted to charge a $35.00 restocked fee on a $30.00 phone. We argued with the store and art also for over an hour nd a half.
    it did get settled but we are not very pleased with the Art store and will never shop there again

  88. I must say the best advertisement ever is the new one with the children, I actually think the man is even better.
    Keep it up.
    Bernadette Heavey

  89. i have been charged twice for the same gophones i ordered and have had for a wk now and i cant get ahold of noone and now my bank account is in the negetive and now i got to pay 100 or more to the bank bc more money was taken out then i had and im getting pissed off now

  90. Your digital phones for the home are the worst things I have ever worked with. I bought them at Walmart because they are a brand name, but I cannot understand one word of what the woman who lets you know who is calling says. She must be from India or something. Also, calls that I have picked up are listed as missed calls, and you cannot get these calls all deleted. I can’t believe AT&T would put out for sale such a mess of a phone. Would never recommend it to anyone. If I had the money to replace them I would throw all three of them into the trash.

  91. We received a bad phone on a 2 year contract service and have been trying to get it replaced. It has been over a week and now we are having to pay for a phone. This is totally BS. If this is how you treat customers you should loose your license. We have been with you for 7 years we have 5 lines all with wireless planes and home internet service. We are about to drop you . You add that up and see how much money you are going to loose. Not counting me telling every body I know how bad you treat your customers. You all suck in short .

  92. I have been a customer of ATT for many years on March 21, 2013 I talked with someone from customer service to make new arrangements I was asked how much could I pay I said $100.00 the lady said ok then told me to call back I did and I was told that nothing would happen to my sevice then the morning of March 25, 2013 all 5 of my lines were turned off. I called ATT early this morning and was told by the worker and the supervisor that I can’t make any additional arrangements to restore my service.I have always made payment arrangements this is our only means of communication and I think it is unfair that I can’t make arrangements to get my phones back on. Would someone please contact me so some arrangements can be made. Thanks inadvance Sonya

  93. I have had AT&T for my cell phone and have been a customer of yours since before 92 and the cell phone was one of the first out. That phone saved my life the first day of all things.

    When my phones at home needed new batteries I decided to just buy new phones and vs buying the brand I had before I bought AT&T phones. From day one not all of the three jacked up and usually had one that would. Now after a few months none will work and my home phone at the moment is a antique phone you have to yell into after turning the handle. Why that works in today’s equipment is a mystery to me. Today I am going to Staples and buy new home phones and I think you should give up making home phones because they are junk!

  94. I upgraded iPhones today and had the best service that anyone could ask for! It was at the Clarksville, TN AT&T branch. My service rep was named James P. , he was the optitomy of professionalism! He had the answers to all of my questions and was happy and enthused about the process. AT&T, continue to hire employees like James P. and you will continue to have my support. Thank you James

  95. I need someone to call me. I was on the phone with a rep and I had to hang up I had a small grease fire in my kitchen. I went to pay my bill today and by the time I got there the local branch was closed. I needed a extension untill
    Tuesday. I know I can pay it that day !

  96. I would like to personally thank your csr Rita Heath for assisting me in resolving my email password problem for my yahoo email account.she made numerous calls until the issue was resolved.
    Thank you.

    Dave nervina

  97. AT&T is the worst company. It is almost impossible to talk to a customer service rep and once you do, they are worthless. No help at all. I can’t even get a hold of anyone to cancel my ATT/Uverse which also is bad! Why don’t I do it online you ask??? Because they have my account so screwed up, its impossible to access my account online as well. I am fed up with this company and I can’t wait to get rid of them!!!

  98. AT&T customer service is the worst,The worst experience the I had today, after to talked a representative and supervisor I feel the I waste my time in the phone to try to get more information in upgrade my account and add to more lines,No help at all they are worthless.

  99. Horrible policy for customers terminating contract early with iPhone 5!!! Leave you without service till after the end of billing cycle without any valid reason, just lame excuses.
    Leaving AT&T early for T-Mobile, have 3 smart phones, going to save almost 50% of the montly bill. However, here is an interesting point – had 2 android devices, went through like a charm, requested the phone numbers to be ported and they were, obtained unlock codes from AT&T, submitted them, got phones activated.
    However, for iPhone 5, AT&T will NOT release their lock, nor will they provide me with the unlock number – for no good reason!!! The official excuse is – they need the time to calculate the exact bill till the end of the bill cycle + a few more days – and this despite the fact that my wireless AT&T account has already been cancelled!!! Told them it doesn’t make any sense, there is no way I can accrue more charges; told them I am ready to pay the charges right away, online or on the phone; told them it means another 15 days without cellphone service (till May 10th); told them when I switched to AT&T 8 years ago I was not made to wait till the end of billing cycle, why would they have this treatment for a customer in good standing when I am trying to leave – to no awail.
    Whatever the official reason for this – it doesn’t stand up, since they are fine with early termination on Android devices, only iPhone 5 is no go.
    I was also misinformed by AT&T support (different reps) claiming that:
    1. I can submit my “port number” request for iphone same as for other phone – it will work just fine
    2. My iphone has actually been unlocked and it’s an Apple problem (had to call Apple Care and find out that this is incorrect)
    3. AT&T iphone 5 will NOT work with any other provider for hardware reasons

    Very frustrated, will see where I can complain,

  100. After searching AT&T’s website for over 2 hours, I finally gave up looking for an Email address for thier customer service dept. I hope that this is not the way they do business. AT&T should be “KISSING THIER CUSTOMERS ASSES”. We are the people that keep this company afloat. I’m at the point to where I’m willing to switch back to Brighthouse knowing I will pay a little extra. It’s well worth it to not waste my time, & get the impression that I’m not valued as a customer.

  101. Why the government allow you to continue is news to me,sw. bell was bad enough but as so many have said, you no speaka english, all you have is automated crap and no live personnel working for you?? says you work 24/7 but that is all the robots!!!!!

  102. Good day,

    I am a member of you service i am a good customer of your company, i have an att account since are travel out of the country my att is not going for bulk message for me again only one mail are can sent now, with limit, are want to know the reason, and what we are do to now, so that i can be able to sent mail. many email to my business partner.

  103. THIS IS A BUNCH OF bULL////WHERE IS MY FAST INTERNET??,You are charging me for high speed internet,but is not working better,then it was,very slowwwwwwwww.I have reported the scam,you pulled on me,you took $8.00 off of my home phone and added it to the the price of my internut,so I am nowmpaying att $27.00.I have also called Better Business Bureal. I want you to put my account back to $19.00,or you will hear from my Lawyer,This is a scam, on older people,who are on a fixed income,better yet,shut my internet down,with out making me pay the $180.00 said I would have to pay to cancell my internet with att. Barbara J. Franz,or better yet shut down my house phone also///I don.t need or want anything more to do with ATT.

  104. You, supposedly, started trying to contact me re. Data plans again, again, & again! I attempted multiple times to communicate with you (customer service; billing; payment plans; & everything I could find? You are impossible to communicate with! If you don’t quickly I am close to abandoning AT&t completely & totally.

    For example my credit card number has changed…I tried every method I could find to change the number BUT YOU SEEM TO BE IMPOSSIBLE FO.R THE FI RST TIME IN MY LIFE!

  105. My mobaile at &t samsung sgh i 927 my mo. In hotspot wi fi Not start me hotspot doing active n aftr 10 second hotspot close please help me

  106. May 17, 2013

    Last Christmas I contacted ATT to update my last name. Nothing else. Same service, same address, same phone number. The ATT girl closed my account and opened a new one. I discovered this when I opened my next bill full of numerous high charges. I immediately called ATT, they said she was wrong to do this, and that this also cancelled my Lifeline discount for low-income people.

    I was told that this error could not be reversed and to immediately re-apply for Lifeline, which I did. It’s been almost 6 months of contacting ATT, re-applying, and contacting Lifeline repeatedly. I still don’t have my Lifeline and ATT keeps billing me at a rate more than 3x what it should be.

    ATT keeps telling me they will send another application, which I never receive. I’ve given them the correct address repeatedly. ATT told me not to bother applying online again because of the many online problems. I couldn’t anyway because I’d have to receive a PIN # by mail from them first. Lifeline keeps telling me to contact ATT. Lifeline also denied me because they said they didn’t receive the food stamp and MediCal documentation I mailed them, to their correct address. They don’t accept faxes or email documents.

    I have tried to talk to supervisors at both ATT and Lifeline. They keep telling me there are no supervisors. I can believe that.

    What’s next? Call my Congressman?

  107. I have tried for the past week on two occasions to talk with someone at AT&T about a $10.47 increase in my phone bill and each time I have been given the run around. I asked to speak with a supervisor and one clerk who identified herself as Andrea in the Billing Department out of Detroit told me that there was not a supervisor available but she would take my information have someone to call me later. I asked if it would be today and she said she didn’t know when it would be but they would call. I was very insistent in speaking with a supervisor and she was just as insistent in refusing to let me speak with a supervisor. Over the past three months, I have had an increase in my phone bill and only wanted an explanation as to why the increase. Each time that I spoke with a representative there, each one gave me a different reason and a different amount for the increase. In meantime, I received correspondence yesterday from AT&T said that my Internet monthly rate would be $31.00, but one clerk said it would be $38.44 and another clerk said that she would waive $5.00 for the next six months, making the monthly rate be $36.00. Neither of them were consistent. I only wanted someone to confirm a monthly rate amount that would be consistent. I have had it with AT&T service and their customer service department is a bunch of CRAP, as well as their fast speed internet service. I am about to contact my senator regarding my displeasure with AT&T prior to my leaving their company. This Lifeline CRAP that they are recommending is for the birds. You have to be on welfare, food stamps, Medicaid, blind, cripple and crazy to qualify.

  108. Lets start at 5/25/13 requested a tech to come out and fix our Internet problem ok we will have tech come out between 8am and 8 pm they never called nor did they show up AT&T customer service sucks ass now it 5/26/12 ok we apologize ill have a tech there at 10 am once again no call and still no tech at my house and its 1pm in Texas you guys suck ass don’t have clue on how to treat your costumers so stick your AT&T tech support up your ass

  109. Your service sucks big time . The phone lines hum like a screeming meemie and I hate it . I am going back to vonage as we speak . Go to hell AT&T .You truly suck big time . You lie as usual . B W

  110. Then they make sure u can’t call them at all gotta use another phone I am discussed with this company going back to family mobile not worth the pay

  111. AT&T more money for less service!!!!!!!!!
    Me and my sister have had AT&T for years
    We have 3 phones & a tablet that we pay for
    Monthly we was grandfathered in with
    Unlimited everything they tricked my sister
    Into changing her plan so now she always
    Goes over on our bill well I wouldn’t change
    My plan I still have unlimited well there is
    Less & less I can do with my phone now
    Bc I have unlimited if I want the full service
    I would have to switch my plan so they can
    Charge me more. This is just Ridiculous
    AT&T service is getting worse as the years
    Go by All they want is more money for
    Less service ……

  112. this is so sad yesterday my brother law told my sister he was going to commit suicide and we called at&t to track his cell phone first off put me on with a person who doesn’t speak English then had us going through this wooded and swampy area for 2 hours…and going through swampy area and running us in circles and then kept saying his phone is 60 yard then 40 yard then would say u r right on top of his phone and told lady its not here then i would walk 2feet and then would say u r 50feet away from him omg i freak out well anyways the gps is a joke he wasn’t even in that area he was on the other side of the highway and yes we found him on our own and the outcome wasn’t good so all i got to say don’t ever depend on the at&t gps it doesn’t work they sent us farther away from him like i told them if i was the president you would of found him asap but a normal person doesn’t make a difference this is so sad….i don’t even have any good words to say about my experience with at&t so do not ever i mean ever depend on the gps with at&t because the will not help you at all they just send u farther away and to find out his cell phone was in his pocket the whole time so this poor man layed in a wooded area for almost 24 hours till we found him…..i know this is a sad story but it is true wouldnt want anyone else to go through this…..

  113. Hopeless computer voicemail directions. Can waste hours trying to get answer. This is not customer service. It is customer turnoff!!!

  114. I have spent way too much of my life on the phone trying to do business with at&t — internet and cell phone. Just trying to get a human to talk with is a Herclean task and it’s cost me money due to errors. I give up. No more. You’ve worn me out.

  115. I agree with Lisa. You people don’t know what one hand is doing from the other. You can’t seem to communicate within your own organization let alone outside your organization to the public that is paying for your services and your salaries. Give our money back.

  116. There appears to be a determination to treat all black children as if they are always incorrect. On one commercial, one guy said that his biggest number is 10. There were no negative comments. But when the black girl said a big number was infinity + 1, the comment was that this not good enough. Why? It is better than 10!!!!! Isn’t it, especially for a child? This needs to stop. I am hearing these concerns a lot.

  117. We moved to a retirement community villa in Ohio on June 27. On July 12 a neighbor, with a life-line, found she had no AT&T service. When she called – using her cell phone – she was told it would be several days. TOTALLY UNACCEPTABLE when one has a life-line!
    They did send someone out that afternoon. He worked on her line and got it functioning – however, when he left WE had no phone connection (same service box for 16 villas in our portion of the community).
    We have been told, after three days already without service, that we will have to wait until Monday, July 22nd!!!!!!!!!
    We moved out of the remote Adirondack Mountain region of New York and had MUCH better service there! Already I wish I were back there!

  118. a very sorry customer service staff, lie to, treated like hell a, t.t. celluer service and in ternet is so bad it is hard to put in words really true,most of the time we had to dr 17 miles aree more to get a singal to use our cells maybe 1 bar most of the time no one could understand what you were saying to them also my laptop smae problems , when i try to talk with customer service about this they would try and get you off the line and were so nasty and smart mouth care less about your problems alway trying away to get you off line are put you on hold for 1 hr are more i am done with them notghing but sorry service and lies to me by customer service and there suppv also a bad wireless co i hope this will help about your service with a t t wireless carrier and there in ternet servis mu speed test was like down load speed o.o5 ok up load like o. o8 att speed test by there tech support ok

  119. I found this site by searching for an email address for AT&T customer service. I am so frustrated with this company. Our land line has been inoperable for a month. We have filed two service reports and have patiently waited. We were given four appointments that they did not make. The only information we have been given, I have had to call and wade through the infuriating automated system to get. It is very obvious that our business is not important to this company. Unfortunately, we live in an area with poor cell reception and have ailing parents who need to be able to reach us. This line is needed or I would take great pleasure in ending this long running nightmare.

  120. I switch my home telephone from ATT to Verizon 7 month ago, exactly December 28,2012. Since I contact to ATT every month ,10 times for simple thing -Final Bill.but ATT continue charge me full price for no service provide,after 3 month contacting to ATT, they stop charging, total $226 instead $30. I keep calling to Att,they told me wait for another month.How long I have to wait to get final bill? Last call I made on July 10,2013 ,they said after manager review they will call me back,no one call. Terrible service,.I have 3 wireless phone with ATT I think I have to leave this company.

  121. I want to commend Jamarr brown . He came to my home and fixed my phone problem, in a fast professional manor. He is a credit to AT&T . He is everything a company could would want in a employee. He called me when he was coming, imformed of his progress, and explained the problem and fixed it promptly.

    Thank you

    Claudette fountain

  122. I bought upgrade over phone. Speaker problems after 13 days (within the 14 day return period. Called to return. Sent back as directed. No phone recieved. No money returned. No way to resolve. 480 BUCKS DOWN THE TUBES ? This is horrible.
    Not customer service problem… ATT. Service Reps hands are TIED. Noone to contact. No way to resolve. Been OVER a month since this started. I give them one more week (as requested by the service rep that HAS tried to help – 10 to 14 business days to get money refunded to bank) and then I am contacting every consumer advocacy and complaint agency I can find. This is rediculous. Done

  123. I am the PCard Coordinator of a large business. Most of the time I can use the automated system to pay our invoices (we have at least 50 accounts all over the United States). I have a bill for Colton, CA. The number printed on the bill to call for “Plans and Services” is for the Southeast Region. I was on hold and transferred for over an hour yesterday trying to pay this bill. At least two of those transfers was back into the queue for the Southest Region (even though they knew the region I should have been transferred to). I was given an incorrect number to call twice. At one point I had a manager on the phone who transferred me back into queue. Another time I asked for a manager and was transferred back into queue. I cannot pay this bill online as it requires an activation code that only AT&T can provide and will not do so by email or phone. AT&T will only provide the code through USPS. This mail does not get to me as I only see the one page of the invoice needed to pay the bill. SOMEONE please provide me with a number to pay this bill!

  124. I have a call to the Dominican Republic on my telephone bill. It was not made by anyone in this household. Please remove this charge.

  125. I am very disappointed in the disrespectfulness of AT&T allowing so much interruption of people’s internet service with you all and others constantly trying to push new things that you all are forever coming up with. Which is done by just injecting this mess right on people while they are attempting to go about doing what they daily do on ATT&T internet. It’s very disgraceful, and done in a manner of “used car salespeople or street hustlers.” And done even though most folks do not want to be bothered. And I speak for hundreds of people of whom I speak to as a minister and public speaker, regularly. So I would like to know why all of this disrespectfulness? Because we would like for it to stop, or may start protesting such “hustling tactics.” — Rev. George

  126. Will you stop disrespecting us, and other customers of yours, with all of the “hustle tactics” and mess that you want people that are customers of yours to add on, upgrade or change to, or purchase, everytime one turns around. And you interject these things on people, while holding up their daily doings on the internet, which many of us consider to be very disrespectful, and a sign of bad manners. Upgrade this, upgrade that, try a newer browser, try this, try that, etc, etc. Internet, facebook, and all of this electronic stuff has turned into a “hustle,” the likes of those done by street hustlers, or suite thieves. Shame of ATT&T for being part of these illmannered acts. — Rev. George

  127. Thanks ATT for nothing I have been a customer for many years always stuck it out with you even when your cell phone service is very bad drop calls all the time. Spent hours on the phone with you to try and resolve get talked to rude treated like dirt. If you have to call into CS for anything it will be on the phone at least 1 hour just to get something resolved there were times I was on the phone over 4 hours and they don’t think that the customers time is worth anything andGood luck att you will fall to your knees one day what goes around come around.

  128. I have had nothing but trouble with this service since getting the U verse situation .I’ve rebooted. I’ve called etc. Can’t get thro on a phone that doesn’t work. Paying for phone service and yet not getting any is un acceptable.

  129. I would like to send a compliment to the Supervisor of one of your ATT cell phone locations but after several calls to obtain a name email or address. Several calls to customer service does not work.

  130. My internet service literally stinks since the update you did a few months ago. You have raised the rates and I am getting less service!!! Have to wait and wait for a connection each morning when I turn my computer on then the emails have to be re-sent 3 or 4 times before it will send. It wasn’t this way before the “so-called updates”. If things don’t improve in a short time I will discontinue my service and go back to the old dial-up with another company. At least I knew why they were SLOW.

  131. My internet service literally stinks since the update you did a few months ago. You have raised the rates and I am getting less service!!! Have to wait and wait for a connection each morning when I turn my computer on then the emails have to be re-sent 3 or 4 times before it will send. It wasn’t this way before the “so-called updates”. If things don’t improve in a short time I will discontinue my service and go back to the old dial-up with another company. At least I knew why they were SLOW.

  132. I had AT & T for years and never paid late once. I am in the military and recently got engaged. It made more sense for us to be on verizon. My billing cycle started on Sep 12th and I cancelled sevice on Sep 14th. I could not cancel any earlier without being charged $56 for canceling 2 days before I went month to month. The customer service rep did NOT mention that if I used one minute of service for the next month I would be charged for the whole month ($112). Verizon prorates and so does every other company that has you pay a month in advance. I used 2 days worth of service which equals $7.60. The Supervisor said he could not do anything about it. What kind of company fleeces people in this situation. Nice to see AT&T is so military friendly! It seems that this could be a very easy fix.

    Jeff Baldwin

  133. I signed up for ATT and after 3 install times and me being home and ATT having “technical difficulties” and cancelling… I decided to stay where I am at for a while. As much as I hate Xfinity….they do have real live people who answer the phones, and they even speak English. That’s worth $50 a month I guess.

  134. AT&T is one of the largest cell phone companies and they can’t offer 24 hour customer service? That makes us feel important. What about people that can only call after they get off work at 11 p.m.? AT&T is dropping the ball, but that is my opinion.

  135. got your message and tried to find att/wethankyou—no luck. My only complaint is I must enter 1 plus the area code to make a call within my area code. Half the time is says you must do it and the rest of the time it says you don’t. I moved here from an area serviced by Verizon and all that was eliminated–if you called within your area code all you needed to enter was the number. The irritating thing is entering the codes and finding out you don’t need them or not entering and find out you do. Plus sending out a flyer giving a web site that never appears anywhere.

  136. I can’t excess my email as I dropped ATT dsl I have not been happy with ATT for some time as soon as I can excess my email I’ll change that also.

  137. At&t is a joke. I got a bill for 400.00. I can’t pay that. Then two days later I get a letter from them saying they are turning me into collections. All I have to say is how about you let a person get paid before you start your BS. IM never using at&t again.

  138. I have spoke to EIGHT different representatives at your company. Everything started out fine. On July 24th I spoke to Bridgett about my mother’s telephone bill.

    When I set up the account I did not include long distance to her bill. She was using calling cards, IF she made a long distance call. I set up her account 15 years ago. My mother is on a VERY tight budget. She recently told me her phone bill was going up; to the point she was having problems paying for it. I told her I would look into it and find a better deal OR company. I noticed there was a charge for LONG DISTANCE on the bill. I asked my mother how long this had been going on and she said she didn’t know. She is 77 and forgets things.

    I called AT&T customer service and spoke to Bridgett on 7/24. She told me she would credit the last two years of the long distance charges. The charge was $9.83 per bill. She had added everything up and the credit came to $235.92. I was very pleased.

    When the next bill came there was a credit of $26.45. Since the credit was not for the amount promised, I called on September 24 and spoke to Cathy. She told me the credit had been submitted to the credit department and my mother would see the credit on her next bill. The next bill did not have a credit! On October 28, I called and spoke to Mike. He did not know how to accept calls for the state of Indiana, so he transferred me. I spoke to a woman. She put me on hold and I was disconnected. I called back and spoke to a man who told me I had to speak to AT&T Corp. He gave me the number. Since the long distance was off the account the prompts sent me in a big circle until I spoke to Dusty, again I was hung up on. I called back and spoke to Audrey and was disconnected. I called again and I spoke to Anna who again gave me the corporate number.

    At first, everyone at AT&T, knew there was a problem with billing for the long distance. Now no one can help me. My mother was being billed for LONG DISTANCE that was not supposed to be on her bill and that was NEVER used! Because she is old she was taken advantage of. I would like to SPEAK to a manager! I would like someone to tell me how this could happen. I would like to see the credit on my mother’s bill!!!

    Please call me in regards to this matter. I take care of my mothers bills. I would also like to add, as a prior customer service representative, I find the way your operators conduct business is appalling! Out of the eight I spoke too, only two were kind and spoke to me in a professional manner.

  139. Impossible to get help or resolution . Rude techs inept at customer service. I’m the customer where’s the service? I had an Att customer service rep give me a number to call that he promised could help. I call it trusting Att . It was to a company in India. They charged me 99 dollars and kept me on the phone 3 hours. Phone still not working. After spending more hours researching the number they gave me was a hacking company that’s not even affiliated with Att. My identity has been stolen causing me many problems and stress. I want out if my contract and they said I will have to pay 260 dollars. Really? I hope they hold their breath until they get it! I’ll spend 10,000 dollars on an attorney before I give these people one penny. Thanks so much Att for your care and understanding. Ha!!!! What a joke! I’m going to send Att a bill for the time spent on the phone with them as well as the 99 dollars spent and for the cost of this faulty phone! They weren’t even interrested enough to take the number to the hackers down! Shows you how much the CARE! Heck they prop ably get a kick back from the hackers! Bye bye Att after 9 years !!!! I sure hope this doesn’t happen to any one else

  140. I have been trying to “talk” to a real person for two days!!
    NOBODY answers at my local store were I got my service,
    Central City, ky!! My phone is slow, terrible connection, hardly NO Internet
    Service. My iCloud account needs to be redone in order for me
    To upgrade for speed and data!!!! I was on hold 20 minutes yesterday
    Just to DROP the call! Sick of att service, not happy!! I will
    NOT call anyone else, I NEED my account pulled up and fixed ASAP!!!
    I should not have to pay for services I CAN’T use!!!!!

  141. If you ask me, AT&T ripped me off. They lied saying I’d have unlimited data and everything. But do I have it? NO. And I as well as others wish it wasn’t hard to email you guys. I should have stayed with cricket. But things happen. And 300 something bucks to cancel a contract seriously! I’m getting fed up with my phone not working in the house.

  142. Hello, i’m Vule from Serbia. I wish i have iphone 5. My friends live in Chicago and they both me iphone 5 on E-bay. Phone is locked on your network (at&t) and device not work in my country. As proof that it was purchased i can sent you link on E-bay. i would be greatful when you send me unlock password, because i can’t use phone in Serbia. Thanks in advance.

  143. ‘Spend 35 minutes with costumer service and lost contact while readjusting my security password setting and trying to find out why my service did not work after paying my bill in full last september. When I called back an “Amanda” (do I really believe they use their “real” names) expalined that my phone number and name did not match and hencforth I could not be assisted. She did not care that I was previously talking with a rep… I asked for a supervisor and a Michael Black immediatly and aggressively gave me the run around – short of callingme a liar… I requested that he would read the previous messages on my account and verify I had simply lost contact with the earlier rep – but he was “locked” on being a righteous a-hole. I felt utterly uncomfortable. AT&T’s internal policies are to intimidate – understandably some peeps dont pay their bills and hence everyone is treated rudely – Not a very inviting method. The idea that an intern or a grumpy “manager” can make my life dificult at will is shocking. Peeps like this clearly have no decorum or maybe simply need a hug…

  144. This company has horrible customer service. Yeah they are nice but no one can do a job. How hard is it to come out to someone house and install one phone line. I waited all day and receive no call no show. So I call and they said they were still coming and no one ever showed. A week later still no answers. If they were not the only company to provide landlines I would not spend one dime here. They have too much going on. I was singing up for home phone service so why was I transferred to wireless? An they have no supervisors or corporate numbers you can complain.

  145. Ive been with At&t for 10yrs going on 11,for the most part it has been a great experience until someone WITHOUT my authorization changef my plan.See to give you a little bit of what’s going on I have to start from the beginning.When we decided to have a family plan we done our research and for what we needed at&t was the best fit but most of all its the best service for my husband on his job as a law enforcement officer and has been a life line for him in a not so good situation. So at&t is more than a carrier for our family. Fast forward to now and my hard decision to leave or stay. As I stated someone changed my plan to my surprise I started to receive text messages about overages I was thinking how does one get charged for that when we have UNLIMITED TEXTING DATA the grandfathered unlimited everything?? So as I always do I called was only told that we no longer had the unlimited data plan no explanation given. I was dumbfounded I didn’t change it and my husband doesn’t deal with the cell bills. So I started doing my research went to the store and was told it was something I would have to fight bc indeed it had been removed. I made call after call was given credits credits credits but I just wanted my family 1400 minutes unlimited everything added lines at 9.99 plan back. I have every email dating back from when this nightmare began and there all broken promises. A case was made in august 13 and at&t denied my case stating it was my fault bc I didn’t change my plan back within the 90 window. I felt so disappointed bc I didn’t know about a 90 window 1 of all, and 2 I didn’t change my plan. Now I have found out that my plan once again has been changed by Eric to a mobile shared plan 6data but the notes he placed 5 my account states I declined several times. I came to tears when I found out I was being charged 40 per line on 2 non smart phones. If my plan was the same my bill would be 147.73 with taxes now my bill is 206.93. We have 4 kids and both work to support them not pay a cell phone bill. The only light in this situation has been two reps Danette & Torisha they believe in at&t motto “like family” so did I but I wouldn’t treat family this way. I’ve been fighting for about a year and I’m really upset almost MAD. This isnt right I pay my bill, I call and ask questions,we’re loyal so why are we being treated this way? I’ve sent several friends and family to at&t not telling them of this experience bc we’ve had some great experiences but if I told this situation alone with the evidence of emails and my notes old bills you would lose every single one of them. But I really like at&t , I love the customer service but this is wrong trust and believe me when I say I will not stop until the right thing happens. I will not be kicked aside,ignored,forced out,or continue to pay these outrageous bills bc of lack of training,caring, ethics,compassion,or ability to understand how to do there jobs reps and management that have lied to me or changed my plan. This isn’t RIGHT ITS VERY WRONG NOT FAIR NOT GOOD BUSINESS to a LOYAL CUSTOMERS l. Please make this right

  146. I sign up for AT&T digital life in the AT&T store they promise me 150.00 and also $30.00 off your cell phone bill each month we’ll the $50.00 I did get in the store but the $100,00 I had to go back in the store after spending much time on the phone then the $30.00 each month off my cell phone bill I had to call each month the the third month every one I talked to over phone did not know anything about this offer not even digital life they told me to walk back into the office so the promises they promise is not true I still have not received the $30.00 off my cell phone this not right the promise something and no one knows when you call over phone to pay your bill not I must again take time to go back over to the store to talk to the person you promise the deal what if that person is killed who in the store can take care of this this is not good business not happy with at&it now

  147. I have looked and looked but cannot find an e-mail for AT&T customer service. I spent half an hour on hold waiting for a rep then talked to one and she had no idea what they offered on their website. The website sends you around in a vicious loop and half of what you want to order isn’t available. They are trying to push everyone toward U-Verse – More equipment and “faster speeds”. Not true I have U-Verse internet and it cuts out all the time. I want my DSL back but they say no sorry once you have UVerse you have to stay there. I searched for alternatives and there is nothing in my area. What a scam. ATT I will leave you as soon as there is another option and in the mean time you don’t give a crap about your customers!

  148. I’ve been trying to get a hold of a “REAL LIVE PERSON” to help me with a corporate phone that was disconnected and all the touch tone buttons kept repeating them self in a loop. this sucks, how am I to get the problem fixed.

  149. I believe at&t to be absolutely corrupt and dishonest. After atleast 5 lengthy conversations, a couple of them where an agent told me that they admitted mistake on the at&t side of things and would credit fully the huge dollar amount (for a single outrageous months bill, the size of a mortgage payment.when the normal monthly bill for months, moreover the whole time ive used at&t, was a steady fraction of this new amount.) as long as I got on a larger data plan, then in a few days could change plan back to start next mo cycle. Other agents admitted that att has renigged and did not carry out there own orders.then after this mistake allowed another month of the huge data plan ($400) to be added to the previous months fraudulent charges adding up to an outstanding $845 or so.absolutely ridiculous and offensive. My credit is screwed and my house already foreclosed on , you feel free to damage me more. I will intern do what I can whenever possible will tell the story of how at&t treated me and will give negative advertising (alongside the likes of wells fargo) for as long as I live. Thats a promise

  150. just got off the phone with your technical service rep A. Thompson…… just wanted to let you know she was the best…talked to 2 other that couldn’t help me… said then needed to call back….called my cell phone instead of home phone etc,,,,,ms. Thompson fixed my problem in 5 mins then transferred me to my home phone service..made a mistake and then called me back to apologize…..and transferred me to the right person….she should be recognized for her outstanding work and great customer service first time i had a pleasant and knowledgable person when I called at and t….

  151. Customer service is the worst i have ever had to deal with, they treatyou like you are stupid, connect tech is the worst, bet these people can`t even tie there own shoes, will be with new service soon, getting enough gift cards will not have to worry about early termanation fee, ATT. you need to take better care of customers

  152. I switched my plan to a better one to save money. At that time they offered me a new phone which we decided to take them up on. The phone was a Pantech Renue and we had to do a 2 yr agreement to get it which was fine. When the phone arrived we tried it out and could not get it to ring any louder than if you had it in your hand you could hear it. If it was in another room, you would not be able to hear it at all. After numerous calls on the phone, internet troubleshooting, two trips to a store 50 miles away,and then they sold me an SD card and ear plugs to make an IPOD out of it. It cost me $36.00 to hook it up in the first place, and they now wanted a restocking charge of $36.00 to take it back. What a joke, it now sits in the original box and packaging and in a closet. Some day I will let my brother-in-law shoot at it on the target range. When my two years are up I will leave AT&T with no regrets.

  153. The department that I am waiting for right now is called Customer SERVICE — that terms is ironically lost in translation. THERE IS NO SERVICE when they screw up. The name of the game is MORE MONEY MORE MONEY MORE MONEY…………
    If you think that you are insignificant —– YOU’RE RIGHT.

  154. we recently had uverse installed to complement internet and phone. What a ripoff!!!!The “salesperson” David Tubbs promised the moon and the stars but all we got was the shaft. Contacting customer service is an exercise in futility.I have gotten people in India,Pakistan,Mexico and the Phillipines. These people speak English but have no comprehension.I can teach a parrot to mimic English. When I ask something out of their script I usually get cut off;when I ask to speak to someone in the U.S. I get cut off.
    The real cost was totally misrepresented by a devious salesperson
    who refused to answer his phone when called to question some items. I was a Comcast subscriber in the past but it looks like I went from the frying pan into the fire. I am on the hook for 1 year but you can believe at the end of the year I will drop ATT quicker than a bad habit. My anger is such that I have drafted letters of complaint to the Florida Bureau Consumer Affairs as well as U.S. Bureau of Consumer Affairs.
    Why do these “big” guys think they ripoff the public at will?

  155. I purchesed a new G2 cell phone just about a month ago I;m not happy with it tried to exchange it this morning at the Plantation Fl store and was told there was nothing they could do policy states 14 days. I have been a customer for over 10 years and would think that stood for something but it didn’t,I’m not wanting to drop my service just want to change my phone I don’t think this out of line. Would really appreciate your help in this matter. Thank you in advance Frank Meyer PS I would hope customer loyality means something.

  156. I am wondering if AT&T is one single company or a group of individual franchises like McDonalds. I switched to AT&T about one year ago and since that time have recommended AT&T to many fiends and relatives and praised their service. However, an incident last week made me think that I may have been doing my friends and relatives a dis-service by recommending AT&T. My two daughters live in Santee, California. They subscribe to AT&T service for phone, internet and TV. Last week, I believe on Thursday, they came home from work and found that all of their service was not working. They tried to call AT&T on their cell phone. The first time they were put on hold and no one answered their call for over 30 minutes. They kept calling and finally reached someone and were told that someone would come out on Saturday and check out the problem. Saturday came and went and no one showed up. They called again and were told that someone would come on Sunday. Sunday came and went and no one showed up. They called again and were told that someone would come out on Monday. Monday came and went and no one showed up. I am not sure if anyone ever came. Personally I have received good service from AT&T but after this experience my daughters had I no longer feel comfortable recommending their service.

  157. I have tried for over 7 months through 5-7 phone calls to ATT customer service phone numbers to correct my bill and each time they get it wrong costing me more money than it should.
    When ever I ask to speak with a supervisor I am told they don’t have any supervisors and that the person I am speaking to is the highest authority available?? I have never heard a major company not having a multiple tiered customer service platform, so I believe I am being misled every time I call another reason to consider going to another wireless provider.

  158. The other day, a friend decided to send me some irish blessing with music and pictures. It came to her and I guess she was forwarding that large attachment to me and to another 10 or so people. It bounced back to her, I never got it. Turns out that AT & T, without my permission or advice, blocked all her emails from getting to me plus it also blocked anyone else who she didn’t even know and never sent the attachment to – all Optonline coming in. I could email her and everyone else but she could not email me back. She called her server and (Optonline) and told her that AT & T blocked her and it would take 72 hours to undo it. I had to do a request form, she had to call her server and finally as of yesterday I can get mail from optonline customers. How is this fair? My friends have nothing to do with her and they were blocked? they didn’t send any attachments and yet got blocked. Why would she not be allowed to send any email out from her end to those who aren’t even on or optonline? Has anyone else experienced this?
    I had to go on live chat to be transferred and then spoke with several people till I was told I had to undo the block. No one even told me I was blocked until she called to say the mail she was sending came back, yet she could get mine. She claims Optonline told her that it was AT & T.

  159. Thank you for having Paul R. in the call center in Grand Rapids!
    He consistently provides the best Customer Service.

    He is kind, patient, courteous and so many other wonderful superlatives describe him! You are fortunate to have him.


  160. I used to think at&t was a good company well my opinion has been changed about that. I called last Sept. & was told I would be in a promotion period for 12 months with a set price well that was a lie cuz I just got my bill & it went up an extra $5 & when we called them we kept getting put on hold & hung up on for 2 days than we finally did get a “supervisor” that pretty much told us pay what the bill is or cancel & tried to lie & say we weren’t in a promotional period & I have the order # wrote down & the exact date & everything. So I regret to have to say they are a big rip off, maybe because they’re affiliated with Directv now & that’s how Directv does business is ripping people off by raising rates every few months!!!! I most definitely will be finding another company to do business with. At&t has awful customer service, what kind of phone company just hangs up on people, is that how the representatives are trained? That way they don’t have to deal with their customers. I know I’m not the only one very unhappy with At&t right now neither. It’s a shame that companies are so money hungry anymore. I agree with others on here that said maybe everyone should cancel their service & see how well At&t survives than!!!!!

  161. I thought that the customer service number was hard to get through to a good email is even worse. When I call 800-288-2020 it akes approx. 15 minutes to get someone to talk with and explain your problem and than they don’t know and send you around the world to someone else. I am at wits end. Today I made a mistake calling to get information on a service I signed up for NFL Red Zone channel 1629 on 03/07/14 which was to get Boston Redsox baseball games . At the time I asked how many gamess would I get and he was unable to tell me at that time,but offered me a free month to see if I liked that service. So today the season started and the channel is not in service. So I called to find out what I thought was an easy question and that was how many Redsox games will they broadcast on channel 1629 or the MLB network. After talking for 40 minutes to tech services (this after asking two previous agents they switched me to tech services) they also could not answer this question and suggested I call 800-288-2020. So to avoid going through this bull I decide that I would try to do an email to customer service and I can’t even find one. So I am one very disappointed ATT customer. How can I get help with this?

  162. I would like to acknowledge the outstanding customer service I receive from Brian Cole. He was very helpful and professional in explaining my bill to me. I really enjoyed talking to him and I wish him much success.

  163. Ordered a phone from AT&T. Received damaged. Contacted AT&T immediatly. Got a total run around. Spoke to 11 different people in 2 days. Was told to go to corporate store (40 mins) away, drive to Houston (3 hrs away), call Apple, pay for phone again, and endless options. I am a 8+ year customer. Never in my life have I been so frustrated. I ordered phone from AT&T under good faith that they would back up my order. My paperwork states that that I have 14 days for exchange/refund and no one sill honor that. I am still on the phone with them as we speak (31 min call so far) being transferred again!!!!! There is no loyalty to their customers. First chance I get I will be leaving AT&T. They are terrible!!!!!!!!!!!

  164. ATT dug up my back yard to splice some wires Five days have gone by and no further work has been done. I want to know when they will finish the job. They also said they will replace a bush they dug up. Please respond.

  165. ATT,I wish I never contacted you.It started last July, when I changed residences.I had been an AT &T high speed DSL customer. I had my own Netgear modem and my download speed was fine.

    July, 2013, I moved into an apartment building. Immediately, we noticed ALL of our computers, streaming TV, and Wi-Fi devices had creepingly slow download speed on par with old-fashion Dial-Up.

    I contacted AT &T Tech services to arrange for a service technician to come out.The phone customer service referred me to ATT’s over-the-phone Tech division. ATT expert Tech people instructed me to “cut my Modem” on and off and the service would come back up and be better than ever.”

    I followed instructions and: My Modem went dead and NEVER came back up.I was on the phone for over eight hours with the Tech department. I spoke with multiple agents who sent me through various maneuvers. After hours on the phone, I was disconnected.The next day, I called back. After another grueling, eight hour session, after multiple agents talked me through maneuvers, the modem remained inoperable. ATT Tech department finally gave up and said that they would send out a new modem to replace my Netgear Modem they had destroyed.After installation of the AT&T Modem, our download speed, etc. was WORSE than before!

    I contacted Tech and Customer support and cancelled the Tech Support plan.To ameliorate the situation, AT&T promised:There would be no Tech charges;I would not be charged for the replacement Modem;I would receive a Free Upgrade to the highest speed DSL

    AS OF TODAY MAY 12, 2014: My download speeds are the same as when I called in July; it is still horrible- I cannot watch a 2 minute YouTube video; and I have NO upgrade;I am charged every billing cycle for cancelled Tech Support and the Modem.

    BUT, the real nightmare has been: ATT Customer Service Billing.
    Since, July, I have had to call ATT customer service to correct overcharges to my bill, multiple times EACH MONTH. I am on the telephone, on Hold, on average 4-6 hours with each attempt. On average, I am transferred back and forth between departments, and talk to 6-8 agents—each time running through the entire history, as if none of this has been heard before. Each time, I request that a record of these events and conversations be entered into my account. Each time, I am assured that this has been noted and will never happen again… then I try to check my email later and am directed to the ATT home page- my Internet access has been blocked until the (incorrect) balance is paid!

    Despite being a loyal paying customer, my service has been blocked 6 times due to ATT billing errors and overcharges. I call the customer service, go through all of the above again, they acknowledge their mistakes, and promise to restore my service within the hour. My internet service however is not restored for days.

    I talk myself hoarse each month. My records show that I have talked to over 45 agents, who have tried to resolve simple billing issues. Each month,like clockwork, promised adjustments do not appear on the bill.

    Each month, the cycle resumes like a recurrent nightmare.I am stunned that a telecommunications company has such trouble with—yes, telecommunications. I do not understand why a phone company has wait times of twenty to forty-five minutes. I do not understand why a hi-speed internet company has internet billing that is unable to adjust simple credits from month to month. And most importantly, and why I contacted ATT in the first place— I do not understand why I experience snail-speed download times from a global telecommunications giant! Last month, I purchased Amazon’s Kindle HDX which purports blazing download times. I contacted their 24 hour May Day Tech service: My ATT streaming was so slow— their agents thought I had Dial-up! We had to disconnect the streaming Chat because I kept breaking up. They told me to “go into the room where the Modem was”. I told them it was at my feet.


    I’m done. I’m looking at FIOS now.

  166. They say they will help you the best way they can but they let unauthorized users access your account and make changes. Without you giving permission


  168. AT&T has the best customer service and Internet service.

    Garry was the first rep with whom I had chatted and he was very helpful, addressed my concerns with utmost care. He definitely should be given a raise in pay!

    Ross was the last rep I chatted, and he is indeed a Magician! I believe (vote) that he should bag the EMPLOYEE OF THE MONTH award!

    Thank you very much Ross and Garry !

    You guys ROCK!

  169. I ahve been trying for three weeks now to cancel my home phone.
    AT&T will only cancel this account by phone I cannot do it on the net or email, gotta talk to them i dunno why. If you can get the line installed through the internet why can’t you cancel it through the internet? Anyway, I must call to get it cancelled. The support numbers all start with 1-8xx.
    I am in France for an extended trip. 1-8xx numbers to the States do not work from France. This is something that the agents cannot get through their thick heads. Nobody can give me a non 800 number to call, they just keep repeating call 1-8xxx. I have sent an email to the president Randall Stephenson with a copy the support email given on this page. Watch this space!!!

  170. We have been with AT&T since 1966 and the service has gone to the crapper !!! We just had your u-verse installed so now we have no E-Mail not able to print or any thing, call for service and all they want to do is sell us a service policy. You should be brought up on charges of False Advertising.

  171. Hi I got a new home phone(Hamilton CapTel 840i real-time closed captioned telephone TTY) bought it from last Friday. it will be shipment sent to my home by this I want you ask question about this phone TTY ok. how it connect to my internet and telephone service? you can see it what product description on please contact me come us soon. are you so glad about I got it? Thank you sincerely, Teddy

  172. My name is Brandon Nodine, I have a been a customer of yours with my cell phone for years. This past Saturday me and my wife decided to change from Time Warner Cable to At&t uverse. In less than 24 hours I have had more trouble with you all than I have had in 6 years with Time warner. My service went out the same night I got it from you on Saturday. I called customer support and was on the phone with some one overseas. You could easly tell that they were reading verbatim off the screen. The first person I talked with didn’t sound like she knew what she was doing, then her supervisor got on the phone and temporarily fixed it. To my surprise and did it again on Sunday, so I had to call back customer service and they temporarily fixed it again. I had made a schedule appointment for today, yesterday when I talked with them. I called to day to find out where was the person who was coming to fix it, and I was told that the work order had been canceled. I am so frustrated with this that I am really thinking about going back to time warner and dropping you for a cell phone provider. Right now I cant even go to work cause I don’t know if some one is going to be able to come out and fix it. Your Technician that came out on Saturday that set it all up was great. HE was very professional and knew what he was talking about. How ever everyone else in your company doesn’t seem to know anything. I don’t have patience for this, lost my patience in Iraq. Sincerely one disappointed customer.

  173. My name is Brandon Nodine, I have a been a customer of yours with my cell phone for years. This past Saturday me and my wife decided to change from Time Warner Cable to At&t uverse. In less than 24 hours I have had more trouble with you all than I have had in 6 years with Time warner. My service went out the same night I got it from you on Saturday. I called customer support and was on the phone with some one overseas. You could easly tell that they were reading verbatim off the screen. The first person I talked with didn’t sound like she knew what she was doing, then her supervisor got on the phone and temporarily fixed it. To my surprise and did it again on Sunday, so I had to call back customer service and they temporarily fixed it again. I had made a schedule appointment for today, yesterday when I talked with them. I called to day to find out where was the person who was coming to fix it, and I was told that the work order had been canceled. I am so frustrated with this that I am really thinking about going back to time warner and dropping you for a cell phone provider. Right now I cant even go to work cause I don’t know if some one is going to be able to come out and fix it. Your Technician that came out on Saturday that set it all up was great. HE was very professional and knew what he was talking about. How ever everyone else in your company doesn’t seem to know anything. I don’t have patience for this, lost my patience in Iraq. Sincerely one disappointed customer.

  174. Have ATT 3 years,since I went Uverse my bill change every month call,we will change get new bundle summary,next bill no change last month 139.00 this bill 189.00,If you do not have Uverse FORGET ITS NOT WORTH TROUBLE at 77,i AM TO OLD TO MESS WITH calling every month to correct bill SEEMS NO LOYALTY FOR OLD CUSTOMERS THAT PAY BILL ON TIME

  175. Reading all of the comments etc. You could add to ‘contact listing’ FAX NUMBER ie. most business senior retirees prefer sending and receiving a fax response. I was given a website, tried three times, never found it.
    at&t coded senior family telephone.
    This info. from Brad.
    Thank you. Lillian Angelo

  176. I have tried twice to get copies of my bills from Feb until I cancelled service(for poor customer service, ironic isn’t it)and since my account is cancelled, I can’t get copies of my bills. These folks are like the south end of a northbound horse.


  178. This website so accurately reflects my recent experiences with AT&T.
    1. I was having DSL issues, so it was “strongly suggested” that I “upgrade” to UVerse. The rep had a heavy accent and did a poor job of answering my questions. A few days after it was installed I asked about other Uverse services, and I found out that if had I signed up for them at the same time, I could have added them and gotten faster service for a much lower price than I was paying.

    2. Switching home phone, internet and TV to UVerse only left my cell phone on the previously bundled bill. When I paid the bundled bill (which also showed a credit for the home phone and internet), the payment was somehow lost in the AT&T system. After countless calls and time on hold, hassling test messages and notices via regular mail, and trying to be sold more services instead of getting actual customer service to find out it was posted to someone else’s account. To add insult to injury, trying to get an email or mailing address to lodge a complaint via chat resulted in the AT&T “service” person telling me to send it to the billing address and then leaving chat without my knowing.

    I have been a loyal AT&T customer for over 30 years but I have concluded that my loyalty is misplaced. There are too many other options to continue to be subjected to such substandard service!

  179. I ordered a new service for my daughter’s new apt. Your rep tried to get me to schedule a time that I clearly told her would be impossible for my daughter to be there. She will begin her new job on Monday. The rep told me she would move the service set up on the Friday before. My daughter drove to her new apt and waited for 2 hours, no show. I called and they said the apt was for Monday. I told the rep no way, I had schedule that Friday. I asked to speak to reps supervisor. The supervisor was sympthic, very nice and agreed to try to send a installer out the afternoon. He said he would call me back in 1 hour. He didn’t call. My daughter had to drive 2 hrs back to her old apt. that evening. The next day I get a text reminding me of her apt. on Monday. I again called and explained no one would be there on Monday. I again asked for a supervision whom informed he would call me back in an hour after he got some info from dispatch to send someone out that day. Of course I never heard from him. If your rep comes out on Monday, good because it will be a burnt trip for him. I am considering cancelling the other 2 accounts my husband and I have with them now. At&T customer service is a joke. I hate being lied to. I hate being on hold for half hours at a time. The person that took my order was probably told to make sure you get the sale any way they can and the customer will make arrangements to be there for the install date.

  180. I applied online for a ” vacation hold” from July 3 to Oct.3 of my bundle account, with assistance from a call center from Tennessee name, Heather last July 27, and what I got was, my cell phone and land line services were already put on vacation hold on Huly 2. It’s a day early before my July 3 request to start the vacation hold request. As a result, I was left home without a cell phone or a landline service to call the airline or my travel agency. I called AT&T Uverse and not even one was able to help me restore the service or make the correction. What a company.

  181. This past April I had my house service turned off. It was totally cancelled because AT&T does not service my area. Since then especially this past Saturday-the July 5th-I got the shock via mail. A letter from a collection agency to pay an AT&T bill I knew nothing about. I called AT&T and got the round around. My complaint is this-1. When I turned off my service I was never told I would have a final bill. 2. They never sent me a bill nor a notice that if not paid it would go to collections. So now I am STUCK with bad credit thanks to your incompetence. Whether I pay it or not it will be on RECORD that it was turned over to collections. For some 13 years I did business with you people-this is the thanks I get?! NO cell calls or e-mails to tell me I have an outstanding bill. Now I am the one paying in more then one. Let be known-should I ever move back into your service area–you will NOT be my provider.

  182. I tried contacting AT&T about my land line and DSL, 4 consecutive days, 7/8thru 7/11 2014. I only had sporadic service, if any at all.
    The only contact I could make was automated that kept telling me three things; they will keep an open work order for 24 hrs., the problem COULD be in my filters and if I couldn’t fix the problem call them back and they would set up an appointment with a technician. However I did find a several branches on the ph. line apox. 100 yards down the land and on the other side. When the electric company removed it I was able to get some Ph. and DSL service.

  183. The only contact I could make was automated that kept telling me three things; they will keep an open work order for 24 hrs., the problem COULD be in my filters and if I couldn’t fix the problem call them back and they would set up an appointment with a technician. However I did find a several branches on the ph. line apox. 100 yards down the land and on the other side. When the electric company removed it I was able to get some Ph. and DSL service.

  184. What is up with your contractors who Lie so much. Our intranet cable-phone-has been laying in our yard for almost 2 months. Several people have been by-one finally dug under the drive way- ans said he and his boss would come by the next day and finish. That was last week and now we are told 2 more weeks for a 15 min. job. I Had exede- and Verizon- cancelled them both, cost me $500. to get out. Now your service is in and the cable makes a nice dangerous place for my grand childern to fall over. Wow- some service.

  185. Called April 1 by wilma at att and offered newMobil Share Value Plus Plan $25 for plan $25 for first phone and $20 for second phone with total of $70 a month plus fees and taxes. BILL has been wrong for 4 months and promised by two supervisors to fix problem,.Was told today charges are right and plan cant be changed and your customer service rep Arvonna stated that we have been LIED to.Also ordered a t t uverse two months ago at $29 a month but not told would be $10 extra for wireless router and again I was lied to. Have been loyal customer for over 30 years and will now find other company and leave. Have many family on a t t and am in process of getting them to leave also and will shout out to all on social media how bad customer service is at a t t TIRED OF HAVING TO CALL EVERY MONTH OVER WRONG BILL john maag

  186. AT&T has terrible customer service. I had service in my home located at 25070 Stonycroft Dr., Southfield Mich., the service was installed this month, five days later I had to have the service discontinued. The installer broke my television and drilled a hole in my floor and never used the hole. AT&T should pay for this. Willis McCoy, Thank you.

  187. I recently spent a few days at Smith Mountain Lake, near Huddleston, Virginia. The cell phone service was TERRIBLE! This is a wonderful and very popular recreational area and I would think ATT would take steps to improve the cell phone service in the area.

  188. Have you ever tried to speak to a customer rep. Its easier to speak to the pope. Why cant we call and talk to a rep?

  189. We had a AT&T cell phone which we bought minutes on it .we always were on time putting minutes on it except this time .we were less than 24 hours and you took $70.00 in minutes from us .we were a customer with you for years on landline phones at our home .We will never do any business with you again ,I’m gonna take a hammer to the phone so no one could ever use it again very poor customer service

  190. I am so frustrated with AT&T right now! First of all I have very little phone service at my house, whether I am in the yard or in the house. I have contacted customer service with my complaint, gone into the store, & did receive a new sim card but it is still the same & I have received no satisfaction at all! All I got back was a text from ATT saying “The investigation of your Technical issue is complete.” WHAT????
    WHAT’s been completed?? No reason or solution? Just that issue is completed???? I don’t get it!! Doesn’t anyone do their job there anymore? Are you all just so lazy that you can’t advise what the issue is & how it is being handled?? Or IF it’s being handled??

    I’ve been with ATT for a long time and used to like the company but now I am wondering why? ?

    Just now I was talking to my sister on my cell (standing in the middle of the yard & in the middle of the street) and it was cutting in and out the whole time! It was impossible to have a conversation with her!!

    And that isn’t all!!

    I recently was set up with a hot spot device for internet services to take with me on 2 wk vacation for my laptop and tablet. Unfortunately I was unable to use it the whole time due to lack of internet connection! After my return from my vacation it seems I can’t return the “hot spot” device because there is a 2 wk return policy which you say cannot be broken, so therefore I am paying $20 a mo for 2 yrs on a device that I won’t even use!

    To say the least I am a very unhappy customer at this point in time and do not understand why I am being treated so unfairly!

  191. Call AT&T yesterday to report that my last payment had not cleared my bank. (Called from work) The person I talked to could not help me with this because I did not have my account number with me. She asked a good time to call me back. I suggested around 5:00 so that I would have time to get home from work. She indicated that would be too late and asked for a time to call me back today. I told her 8:00 a.m. before I left for work. I got up early, got all my paperwork together, and was ready for the call. It is now 10:30, and I still have not heard from her. Very disappointed about service.

  192. I have been a customer for9 years. This last month my bill went up 91dollars. Called several times to resolve issues and was told it would go down yesterday. Called today bill still has not been adjusted. I’m thinking of leaving very seriously. I even installed a mini tower expense to keep at&

  193. i have spent 1 hour of my time just to get an address for at&t customer service to ask them when they may have a cell tower in my area because there is no reception here. I live in an area of wall to wall wine tasting tourists on the week end. I cant get an address, I just keep getting tranfered then disconnected? I know they have a corporate office somewhere??

  194. WARNING FUTURE CUSTOMERS!!!!! AT&T is not the customer oriented
    Corporation it once was…. AT&T once was an excellent service!
    Not anymore! If you make the mistake and sign up with them, You can expect, horrible customer service, excessive charges and a serious drain on your wallet. They don’t care about you as a customer or the lies that they tell you to be come a customer. Their bottom line is your money and they WILL take you for all they can. So if you want to live through this drama of horrible customer service and seriously high charges, Have at it! With all the other servicers available, shop around, anything is better than AT&T. BEWARE FUTURE CUSTOMERS!

  195. WARNING FUTURE CUSTOMERS!!!!! AT&T is not the customer oriented
    Corporation it once was…. With all the other servicers available, shop around, anything is better than AT&T. BEWARE FUTURE CUSTOMERS!

  196. WARNING FUTURE CUSTOMERS!!!!! AT&T is not the customer oriented
    Corporation it once was…. AT&T once was an excellent service!
    I had T-Mobil for many years. We switched to AT&T when my son went to Job Core. We got 2 phones, so we could keep in touch. Mind you now, they supposedly had the best coverage. That was a big fat lie. We thought we picked a great servicer, I mean AT&T
    that name has been around forever. Well things change. For the 18 months my son was in Job Core, he would call home Via PAY PHONE. While I was still receiving ridiculous phone bills! Customer service is a big fat joke! Nothing but smoke and mirrors. I was never so happy to cancel that contract.

  197. I just wanted to inform you that the at&t cust service number is not located any where on their home page. I Need to take off HBO/cinemax because the promo is over and I don’t want pay for it- but of course your chat line is closed and you cannot delete it on the home page -because modify channels will not let you. You really need to work on your internet speed it is in turtle mode. But really seriously at&t home page needs some work so people can take off packages you do not want. You cannot cancel or modify – it just lets you add channels. Try it yourself

  198. For several months now I have been trying to resolve an issue with AT&T and T. Some months ago I purchased a brand new LG PRO phone at the local AT&T store in Melbourne florida. The phone was programmed at that store. A short time later I started having problems with that phone. I spent two weeks daily for many hours to have technicians fix the problem I.e. not receiving text or mail or photos. I was finally told to go home to call AT&T TEXAS office for support. I spent 3 hours talking to you Texas office to attempt to correct the problem. Texas office finally told me they could not fix. They told me they would send me a replacement new phone and to send them the defunct one. They did and I send the old phone back to them. The phone they send me the paperwork with it said it was A RE Repaired phone and not a new one as promised. I soon started to have the same problems as with the old one. I called your AT&T ATLANTA office many times complaining about this issue and stated since I was still paying for a new phone then I wanted a brand new one. I was told a Supervisor would have to approve this but I have never been able to reach or speak to a supervisor. All this is totally unacceptable. I told the last AT&T rep I spoke to that I would stop paying for phone unless it was replaced by new one. No more word from AT&T except a letter cancelling my Internet service for failure to make payment

    Unless this issue is resolved to the satisfaction of BOTH AT&T and myself in a reasonable and satisfactory way, I may consider legal Avenue and the Media with this issue.

    VA Joachim Brandt.

  199. I have been a customer with AT&T for over 16 years, they are my wireless provider. I have been happy with them until now. Their customer service has gone down hill and is just completely awful and they just don’t care! I had an issue with a charge on my bill (mind you I agree with the charge just not when I was charged)and wanted the charge moved to the next monthy payment (why should I have to pay for something I did not have in that montly billing statement?) Anyways, I was on the phone for over and hour last week and kept getting transfered so someone else because NO ONE could help! I finally was told the charge would moved to next months billing cycle and when I went to pay online the charge was still there. So I made another phone call and was put on hold (with several different people for over 40 mins each) and still no one was going to help me. I told them I wanted to cancel my service and again was put on hold for 30 some mins. I ended up hanging up and then received a call from AT&T to help cancel my service but they couldnt find my accout even after I gave them the acct#. Turns out this guy was with U-verse. I don’t have AT&T U-verse and its not even available in my area! Needless to say, he could not help me and I guess AT&T wont let you cancel your service, they just keep you on hold till you hang up! Cannot wait to change service providers

  200. I have called back 5 Five times put on hold waited lost connection called back left message to call me back (was told somebody would call me back within a couple of hours Thursday) still waiting. Waited on Thursday from 8am – 1 pm nobody show up or called (y’all do have phones don’t you). You can call me if you want this to continue!!!

  201. I have tried every phone number on this site & got busy signals on all of them. Really, busy signals for a phone company. I am ticked.

  202. AT&T are the WORST carrier the customer service is SO BAD, they do not give a hoot about their customers. I’m so glad I changed carriers. My cell bill was about $69.00 with AT&T now it’s under $30.00

  203. bought card for my go phone. now att sends free messages,each deduct a few cents each telling me how much money is left.i have not used the phone ,but the message, each hour, charges my card.????

  204. On December 17, I called your customers service in regard to my charges on my cell phone. The person who answered the call was the most professional individual who I have dealt with. Her name Susan Ford and I believe she was in Ohio.
    It was indeed a pleasure talking with her and she a real asset to your company.

  205. I would like to commend several of your employee’s for an excellent job. I called and spoke to Loni to add service to my account. She had an excellent personality and extremely helpful. She knew her job well and answered questions before I asked them. She was a pleasure to talk to. The technicians were excellent today and they did an outstanding job! Jay was the name of one of the technicians. Thank You

  206. Trying to resolve simple problems with ATT is nearly impossible. There is no simple way to contact them via interned or email. You must attempt to try and talk to a human, which appear to be of limited availability at ATT, after numerous robotic phone prompts. Then wait for a long time for someone who may or may not be capable of solving the problem. Then, be disconnected so you need to start the whole process again. OBVIOUSLY, ATT does not care one hoot about its customers.

  207. I contacted the service tech dept. on Jan. 28, 2015 and spoke with Brandon- employee #100484635. He was so helpful and went out of his way to help me re-connect my Blue Ray to my AT&T internet service..Even though you do not offer Netflex, he said he would be glad to try to help me. He was so patient with me and had me up and running after having me try several things. I have never had someone be so helpful out of all the AT&T service providers I have worked with through-out of all my years being with your company.
    After fixing my problem, he also checked to see if there were any discounts I qualified for. He found a couple of things for me. He was truly my hero today!




  209. Need to send a certified letter to AT&T. Have exhausted the Customer service Nos…no help. Need to resolve an ongoing billing issue.
    Any help out there?

  210. i have been having BAD experiencea with AT&T for several months now! I never receive a billing with the same amount! I have contacted personnel but am still UNSATISFIED! One person does not know what someone else has promised!

    I believe there is someone out there easier to deal with than AT&T !

    My so called contract will be over in December, 2015 and I will certainly be looking!


    Reba Alexander

  211. spent an hour on the phone trying to get a phone upgrade.
    NO ONE HAD A CLUE…. worthless customer service.
    why cant AT&T honor their own advertisements.
    not to mention they hung up on me and online support was just as bad.
    Its simply amazing how a company this size can survive operating in the dark.

  212. My Samsung 4 has been saying no network connection – no signal found for mobile networks – since 5-21-15. I cannot get answer from customer service and I am very frustrated!! I also cannot receive or send ANY e-mails! Have had professional checking it without any luck!!

  213. I had a contract for $122.00 a month, it has never been that amount, every time I called, which has been numerous, I get the same run around. I am paying the 150, just because I know in 4 months, my contract is up and I’m going to google. Don’t know how they can hold me to a contract when they don’t. They LIE.

  214. You are No help at all. NO FAX NUMBER, NO EMAIL. THERS SIMPLY NO WAY TO CONTACT YOU. thanks but no thanks.

  215. You are No help at all. NO FAX NUMBER, NO EMAIL. THERS SIMPLY NO WAY TO CONTACT YOU. thanks but no thanks.

  216. Hi, I had cancel my phone number, the last day is July 1th. So, I can`t log in my account, and pay for the bill of June. I had left from USA already. Please email me and let me know how can I pay for it. Thank you!

  217. I am sick and tired of Rachel calling about credit card I don’t have one they call I look at caller I d and it shows my # as caller what’s the deal I am on no call list looks like some thing needs done about this

  218. I am furious. I had my box moved from one TV to another. I was told there would be no charger. Well the service man was here 5 minutes and I asked him how much again and he said nothing. Well I got my bill today and I was charged $298. I am a widow on a very fixed income I don’t now how I will pay it If I had known the charge I would have let it go

  219. I think all of these people are correct! I could not find any email address to contact them. You go to their ‘so-called’ support area to ask a simple question, like, what is the price for something? It is not that easy! You have to tell them exactly where you live, your name, what phone/internet service you have, and other things that should not even matter! The chat service is awful. I told ‘it’ that I wanted a number to call a real person. I was told that I was chatting with a real person. If it was a real person, then he/she is really stupid! I always get disconnected when they try to do remote help. They say they will call you back if you get disconnected; they don’t! I was at work trying to get my home service fixed. One ‘guy’ told me he would call me at home the next morning at 8:00am. I sat there till 1:30pm waiting; nobody called. I finally decided to try the chat again. A different ‘person’ answered and I asked to chat with the guy I talked to the day before. I even told her the name, but ‘she’ insisted that she could help. I said that I did not want to waste another hour telling her the same problem I had already discussed with this other person. I said I only had a certain amount of time and she assured me that she could fix the problem well within that time frame. Well, I got disconnected from the remote help and I waited for her to call. Never did! How do you actually get help from these people?? Does anyone know?

  220. I am a phone,cable and wireless customer.

    As such, I am requesting that AT&T immediately stop all support, financial or otherwise to Planned Parenthood.

    The recent video evidence which has received extensive play,shows that Planned Parenthood is engaged in the commercial sale of baby body parts after abortion. This is horrendous.

    Please stop all support now. Thank you.

  221. I purchased a mobile hot spot in January and was told if I did autopsy there would be a $5 credit on my $50 payment. I had to call each time to get the credit, and finally was just told the credit was ony for

  222. I cannot adequately express my disappointment with ATT. When we first switched to ATT, two years ago, due to a discount with my husband’s then employer, we noticed more dropped calls and low bars. We were told it was a phone issue.
    My husband recently changed jobs again, and moved his account back to ATT. I bought a new smartphone, just released in July.When we continued to have issues, we talked to the personnel at the store and the people in the call center, and were told that we are too far from a cell tower. We can purchase a Microcell which will give us the coverage we were supposed to get with our payment and plan.I think it is wrong that you do not provide what is needed to guarantee your customers the coverage you build your reputation on,
    Rather than pay for equipment to boost my plan, which is 2gb for $70.per month, plus the cost of the Microcell, I think I would be better served by going to a carrier who provides unlimited data, for less money. This means I will be moving my DirecTv account, as,well as my internet and landline, so it will be substantially more than the Microcell would cost you to provide me.

  223. On 8-28-15 at 2pm ish
    A AT&T home service van
    Parked truck in front of my
    Home At 22 La Paloma
    Campbell Ca
    The service man left his van
    Running &
    the exhaust from his
    Van melted some of my newly landscaped Astro turf

    So where do I make a claim ?

  224. Horrible service, I have been a customer since 1998 or longer, I am getting the run around, which I tunes ruined my 4S phone iphone, now after 4 hours on the phone, I go to the store the ladytakes my phone and says I have to have a used 5S phone and then charged me an activation fee of 45.oo without my permission and no receipt. I am so discouraged and I am leaving for florida in less than 2 days. Please tell you people your to stop lying and get things straight.

  225. I need a customer service rep to email me. I was told when I signed my new contract that my bill would be $59 a month including the cost of the new phone. My next bill is set for $100. I cannot afford this. Please have someone contact me ASAP to fix this.

  226. I tried by calling customer service, to have a problem with one of my phones corrected.I followed directions as told. This set the SIM card crazy. I put card back in other phone, and it said no SIM. The card programmed after some time. I talked to another tech, gave them SIM # and imeid #, put card in phone, and got no SIM. I finally put it in other phone, and after taking battery in and out, and cutting it off and on, it came back. I then contacted customer support and said, to just leave things as they were, because the more people I ask for help the worse the problem got. I live 60mis and an hour ferry ride to Any cell store.This left me with no choice but to switch to another company, since this is only phone I have.I was told by them that my number was locked in, and I couldn’t transfer it. This is all fine, because should I not like the new service, I know not to mess with At&t again.I started my service back up last fall after being away, but have been with you’ll 6+ yrs. When my son was off, you cannot contact you, nor could I get through on someone else’s phone. Great job at&t you got it going on!!!!! Train your employees to transfer a simple card.Thanks for keep my #, since after you gave it to me, I got no less than 25 calls for Ashley.

  227. Your customer service dept stinks. For three days I called only to be put on hold for another dept. our church only wants a reduced bill. We get less than 20 calls a year. It’s an act of congress to get results. As a result we want our service disconnected. 6628863460

  228. Needs email customer service. Not receiving email bills, no email customer service. What gives? Then they ram you with late charges even though there is no contact about your billing due date. Hopeless company.

  229. On 08/2015 i decided to switch to ATT since we have a corporate discount with them, after 7 years with the another carrier. I ordered the phone and plan online with the intention of activating the line this month.
    To my surprise when i opened the packages and envelopes this weekend, i have a $135 bill waiting to get paid this week, before i turn on the phone and before any activation. When i called the customer care to inquire a bout the timing i was told that the activation is automatic the line is prepaid ( If i wanted Go Phone i would have said so). When i said i wanted to cancel the line they threaten me with early termination fees arguing that it s been more that 14 days. When i walked to the local store to seek assistance and return the device which i have not turn on yet the Manager (Bryan very nice guy ) told i have to deal with cancellations people on the phone and he cant accept no return and can not do anything for me.
    This is by far the worse customer experience that i have encountered in a long time, just a couple of weeks after joining ATT.
    I will wait for the bill before contacting legal counselor.

  230. Deciding to save money and go with AT&T has proven to be my worst mistake ever. I’ve had service for over a year and have been lied about with my price each month. I dealt with it and just paid it, until my internet was shut off last week for NO REASON. I paid my bill the day it was posted. I work during AT&T’s business hours so calling to trouble shoot it while I’m at home isn’t possible. You were quick to take my money and even quicker to turn my service off. I cancelled my service to be effective the day before my billing cycle ends and was told I would still have another bill because “everyone has a final bill.” What a ripoff AT&T. I will never waste my money on your services again and will make sure I tell everyone about my experience. This has been nothing but a nightmare. I can’t wait to pay my final bill and be done.

  231. I’ve recently upgraded to a IPhone 6 within the past 4-5 months and have received feed back questionaire from customer service deptartment. However I inquired @ possibly receiving a free tablet due to me being an AT*T customer since the 1990’s and have a good record in making payments on timely manner. To this date I’ve not received any response from any. Very disappointed.

  232. I called several times to try to bundle a modem with AT&T with Direct tv I have been hung up on twice after on hold for hours. I just called customer service and he said someone will call me back. Seriously??

  233. Cannot get service at home on my cell phone for past 5 days only get 1 and sometimes 2 GB have wifi but it is not letting me use internet service. I am using phone now at another location. Need us of phone at home.

  234. I canceled the phone bill before my dad died and twice after Now I get a final bill yet that’s due in sept. My dad died in July. Please send a corrected bill with a zero balance. I will forward my complaint to channel 5 news Dave savini unless this gets corrected.


  236. I have had Uverse service since 2007. Started out good, ending not so good. Tried calling three days in a row about my bill. Was put on hold for over 45 min each time. Only hearing music and an occasional message letting me know I could use the site….but no, no I cannot not. Need to talk to a person, real person. Gointg to weigh my options, another Cable company or just get an antenna and let the cable go. Worse customer service and that is sad. Will not recommend them ever !!

  237. I have been trying to send an email to customer service to address several issues with the billing . The email address supplied from the Let’s Chat was returned saying I was not a customer. That is strange since they sent my last bill in the amount of $197.00. There is also no mailing address except the one to mail the payment. I would really appreciate an address or email. I would hate to have to pay for full page note in the Florida Times Union.

  238. On September 21, 2015, I contacted AT&T regarding an enormous spike in my 9/13/15 statement. Although it is not easy to talk to a person without being persistent, I finally got to speak to Sybil (out of your Charlotte, NC office).
    Sybil really listened to my concerns and helped me lower my monthly charges. Too, was courteous and patient the entire time (which took about 30 minutes).
    I hope that you can relay the positive commendation to her.

    Additionally, I and many other seniors I am sure, would like for the executives of AT&T to consider setting senior charges for all services (phone, computer, & TV). Most of us are on set pensions that are not going up. Too, most of us do not use any of the services to the maximum. We have been AT& T customers for 53 years since we married in l962. We always pay our bills on time and feel we rewarded for our loyalty and good payment record. Thank you for your consideration of this request.

  239. Dear AT&T Orange County, Ca

    Just want to compliment one of your associates, Carlos Sanchez. Mr Sanchez saved our family $130 a month by taking the time to review our services, mobile, Internet and TV. We were with three different companies and now we are with Att exclusively and couldn’t be happier!! We upgraded blazing fast 75mg with dual band router!! We have lots of traffic and our new service can handle everything!! Also upgraded to UVERSE!! Best service out there. User interface is incredible…it was like we got a new tv, the picture was so clear! Carlos took the time to understand our needs, followed up and helped us when we had scheduling troubles with tech team. He also found a better data plan and phone service for us..and got us on the Next plan. Something I was worried about was home safety Carlos had a solution and signed us up with Digital Life!! Love it!!

    You have a valued associate Carlos Sanchez!! Because of him, I’ve been a customer for 8 years! He introduced me to my first smart phone, data card, you name it! I’ve purchased so many phones and accessories from him. Im a customer for life and Carlos is the reason why. I’ve followed him to every store you’ve transferred him to and will not work with anyone else. I will always shop with Carlos and look forward to purchasing new tablets from him soon.

  240. been calling for 3 days put on hold it says will be longer than 5 mins I was on hold for over 1 hour all 3 days tired of waiting this is the worst customer service ive ever experienced went to at&t store they couldn’t help gave me the same number I already had ready to cancel service all together

  241. If you think your serving your customers well by putting up a Large Toyota Ad every time we log in to our ATT home page your are wrong. You are driving me and my wife crazy, giving us a good excuse to look at other providers.

  242. Mr.Stephenson is out of touch with his consumers period. All that money has changed your perception no doubt. I too have been w/ At&t for along time. But that too could change soon. Ridiculous response to a long time customer Sir!

  243. I got 100 dollar credit in AT&T account in the end of August. However, I have not received the check after 6 weeks. When will I get it?

  244. I find it to be impossible to e-mail someone at customer, everybody does not have time to listen to a bunch of voice prompts and being placed on-hold. I am trying to get pricing on AT&T bundles. I have AT&T high-speed internet, landline, Wi-Fi, and Digital Life Security. What would be the (total) price to add U-Verse?

  245. My name is Bill Lawson, my cell #9044022204. I also have home phone, internet, TV and alarm system with AT&T. I retired several years ago so i downgraded my cell phone to a pay a you go plan which worked fine for me until I started working part time and using more minutes. I got an email from you stating you would give me a $500 credit if I would get full cell service from you. I also shopped around and found that I could get a free phone (S6) and a monthly cost of $50 all unlimited at one service and the same monthly cost without the free phone at another provider. You are in the business so Im sure you know your competition.
    Well anyway I went to one of your stores since I have been doing so much business with you to give you a shot. I was informed I couldnt get the cedit that you had emailed me that I was entitled to, something that in my opinion you should have honored since you sent it to me unsolicited. But the salesman convinced me that he could match the $50 monthly charge and I agreed to the cost of the new phone because he was saving me $52 a month for changing my TV service to Direct TV.
    Imagine my surprise a week later when I find out for the first time my actual cost for my phone is $74 and worse yet the minutes that was allowed for my account was about to run out after only a week. I return to the store and meet with the assistant manager and she informed me she really couldn’t help me but she would up my minutes and of course now my monthly charge is now going to be about $90.
    If you do this to someone like myself who is apparently a faithful customer who has every service you offer I know what you do to others not so faithful. The cell business is competitive and will only get more so and what do you think my conversation about AT&T will be?
    At this point I really dont know what you could do to regain my loyalty. I do know when my contracts run out what my decisions will be.


  246. I am using ATT service from last 3 years. I got wrong charges billed for international call for October-2015 billing period.

    I called twice during this billing period to customer care when I received the first message about international call being charged on my account. I got response that the message has been sent by mistake. Again after 10 days, I got another message for the same and then again I called customer service and asked how international call got activated on my account and why I am getting charged. I asked to block international calling on my account and waive the charges. They said I have to wait till my billing period completes and visit ATT store after that.

    once my bill got generated I visited ATT store and complained about this charges. Store executive said I have to customer service as these can not be handled at store.

    Today I called 611 and spoke to many service executive for approx. 90 min as they keep on routing me to one division to other division to handle this case. Customer service executive are saying these are valid charges and can’t be waived.

    How can this be valid charge if I am not making any international call through my ATT number.

    I am blank now how to handle this situation 🙁

  247. I had a very bad experience with a csr named Erin in your Birmingham, AL office today. I called for general info about upgrading a phone on my line & she was so high pressured I ended up yelling that I would not make a decision today. (I never yell!) Pls listen to the recording – push, push, push.

    I am a LONG TIME loyal customer with AT&T, have never switched since my first cell phone; my dad worked for the phone company all his working life since before WW II. It took 20 minutes for me to calm down & my stomach to stop being in knots. Pls deal with this problem!

    Thank you,

  248. Pls remove my personal info from my previous post. I thought I was emailing the company not “posting” anything publicly. Thank you.

  249. I’m sorry to say I’m very unhappy with AT&T.I think someone from AT&T has been hacking my phone. As soon as l’m able I will changing to Sprint. The one that’s hacking into my phone there number is #11113000

  250. I signed up with ATT because I thought I could save money with a lower rate and better quality in service. Instead of the $160 charge I was quoted, I review my monthly bill and I’ve had nothing but $200+ fees! To top that off, your service is not noteworthy, the service here is lost pretty regularly. I needed to express my concerns after seeing another $200+ was about to be deducted from my checking account. I’ve arranged to split that in half, yet I don’t understand why and how my account is up to $200+ every month. If only I had this to do over again.

  251. just had two reps from ATT at my door at 7 PM to sign me up and change from Brighthouse………all was well …………20 mins at door came in to sign me up …..110.00 for U verse 300 Internet 45 and phone………….now all of a sudden price quote is wrong internet is 24 mp……………..too low had him call his suipervisior Dan and could offer 50 dollar Visa………..think the speed should be bumped up to 35 or 45 like he quoted me 24 is too slow for the money……………didnt sign up yet and a problem …………really upset about the intrusion this late at night and the mistake in price and bundle ……………this is not how to get new customers……………..and he said about Brighthouse……………mistakes …………not pleased at all……………………

  252. I strongly agree that it is very difficult to reach anyone inAT&T who can assist and that the customer service experience is the worse.

    I spent literally 45 minutes yesterday trying to find out why my billing went up again. I did the same thing 2 months ago spending one hour on the phone with the same problem. I was told that my plan was locked in then and would not fluctuate. Not sure if they think I don’t check my bills but it increased $50 for no reason. This time I got it in writing.

    I also received a gift card for $50 and when I went to use it there was nothing on it. Took another half hour of phone calls before I got disconnected and just gave up. Pure nonsense.

    Extremely frustrating. Would not recommend.

  253. Hello, I would like to leave a message in regards to at&t always calling back my household for feed back an ive requested not call my household an wake us up just like today called at 8am was uncalled for when we are a sleep! The couple of times ive called at&t for trying to solve my problem of unknown numbers who are telemarketers. I do not do surveys or give feed back, please respect others in asking for not calling housholds from calling so early in the morning. It bothers me deeply when i request not call back for feed back to get woke up when we sometimes work late! would very much appreciate some changes in this matter! thks!

  254. I was told by ATT that an emergency landline would be installed .this conversation was on 11/20/2015 and was schedule to be up and running by no later than end of day on 11/23/2015 … Being there is no 911 service you have put me in a legal situation in regards to your service. I have uverse ATT I was told that it would be up an running and in my credical condition health wise not able to call 911 has been extremely stressful… I will be calling ATT to speak to who ever will listen I will pass this on to any legal dept that is willing to file a law suit.

  255. Service rep was helpful, but since we had to go to the AT&T store because there was fraudulent activity on our account it was not as good an experience. We needed new SIM cards. After 1 hr on the phone, it took time out of our day to drive to an AT&T store due to an employee at the Apple store in NY where the fraudulent activity occurred. Obviously, no identification was required by either AT&T or Apple when someone fraudulently purchased new phones on our account. Then we had to wait at the AT&T store for an 1 hr for the new SIM cards. The team at the store seemed to have no send of urgency. Once consultant continued to bs with a customer while others waited. And the walking the customer to the door is a ridiculous waste of time.

  256. I tried to get information and help by calling. I was told that I needed a new account number,but I couldn’t get it over the phone so I would have to go to an at&t store or I could not be helped. I was also told that I couldn’t talk to a supervisor. I’ve been with at&t for 10 years but will be changing now. Your customer service is awful! I’ll pay my bill when I get the service or someone wants to take the time to talk to me about the problem. My phone is 303-819-0039 .If I don’t hear from you I’ll figure you don’t want me as a customer any longer

    • I agree at&t customer service sucks big time! When I first started with at&t 4-years ago I had a billing issue every month up until Feb 2015. Now it’s 2016, and it looks like the BS is going to start all over again.

    • I want to ask someone why I cannot watch the Cardinals – Panthers game on WSVN in Miami. The message on the screen says you are working on it and to go to That was a waste of time. WTH???

      Looks like I’m comment #297. I’m sure you’ll get to it in your on good time.

    • I want to ask someone why I cannot watch the Cardinals – Panthers game on WSVN in Miami. The message on the screen says you are working on it and to go to That was a waste of time. WTH???

      Looks like I’m comment #297. I’m sure you’ll get to it in your on good time.

  257. They made a mistak took money out my bank acct leaving me stuck with 90$ in fees I just want my money back now nobody apologized or anything want my money back today Ben a customer for 15 yrs I am PIssed off!!!!!!

  258. Hello this is Ricardo zubia I’ve been a loyal atnt customer for over a year
    now I have also helped 4 friend become part of atnt by recommending atnt a
    couple of months ago my wife phone lost service for no reason y’all tried
    everything to fix it but nothing could be done in the attempt y’all also
    deleted a lot of important information and steal could not fix it. And
    instead of helping us y’all made us file a warranty claim ??? In doing so
    we sent y’all the phone in PERFECT CONDITION !! And received a bill for 380
    $on top of a 250$ bill for a new phone apparently there was damage but we
    sent it in great condition ? I have no idea what’s going on but this
    problem needs to be fixed I am and have been a loyal customer even helping
    y’all receive more customer’s everything is going south I expect to hear
    from y’all soon.

  259. TRASH ! Trash equipment , Trash customer service , Absurd !! Can never talk to a real person unless you`re the poor sap calling to start service with the damn company. In a year I`ve had techs out 8 times because service sucks ! as soon as my contract is up,BYE !

  260. The number of customer service telephone numbers is confusing and I had to call several before getting the right one. Then I had to wait over 20 minutes before a live person answered. I opened my account about five weeks ago. I have received two emails about my bill but I have not yet received the paper bill I requested when I opened my account. I am going to cancel my service and change carriers.

  261. Went into your location on Clemson blvd in Anderson SC. to get one of the numbers on my account changed to my stepsons name. Did the same thing 2 months ago without any problem .On arrival in the store I was ignored by all employees in store. When an employee did ask me if I needed anything he interrupted me and said stepson would have to come into store with me. This is the same person who did it for me before with no problem. He would not listen to anything I said. I did tell him I would be changing phone companies his response was to laugh in my face and say “that’s fine”. I called your customer service line and they did it for me with no problem.This type of arrogant customer service may be part of the reason my ATT stock is down so badly. I have been an ATT customer for many years and have never had anything but excellent service from all employees. This was the first and last time I will be treated this way.

  262. We are now 4 months trying to get our service issues fix. They they have it fixed and they’ll call back. And still nothing.If I got paid for every every minute I talked to them.I could take a nice vacation to destress.

  263. In dec a super sweet gal named Makalia. helped us with our phone bill we thought. I was new to texting and our bill was high but she said in Jan the bill would be lower. She for got one little word prorated guess what we got another high bill. Called the ATT agent and this is what she told us. No wonder seniors start drinking Can you help us

  264. Last week my daughter went into her local ATT Store and ordered a Gear 2 to be shipped to her priority. She was told she would receive and email and she would have to accept before the watch would ship. She never received the email (to date). She called and asked that the email be sent to me. I never got the email (to date). I called to find out if I could accept, after two days and three phone calls acceptance. Two days later it shipped. Today it arrived in Pensacola my daughter lives in Tampa, 8 hours south of here.Tonight I have been on the phone with multiple customer service departments for the past hour and a half, still no joy.

  265. To whom it may concern:

    I am having a problem with at&t connectech service. Outside of yelling at me and trying to sell me a service I have been paying for since 2012 to present and told I am either lying or don’t know what I am talking about I have had an ongoing issue regarding my connectech billing.

    Since 2012 to present I have had connectech as a service billed monthly at a $10.00 discount. However, each time I have need the connectec services I’m told they can’t find my account. I was told this as recently as 01/06/2016. Nevertheless, the tech was able to find my account up an till today, 01/08/2016, at which time I was told I didn’t have an account and if I wish to add the connectech service with my Unverse account I can do that today, and it wound be an extra billing charge. I was given this information after I had explained numerous times that I was already a connecteh customer. I feel I was either talked down to or called a liar since after I had explained a few times, I already had an account.

    I called back again and had to play the transfer game to other techs without my issue resolved.

    Is my account missing now after paying for it over time?

    Bert Wallace

  266. I have found it impossible to actually log into AN account to simply request landline telephone repair. I was under the mistaken assumption that process would be very simple. I WAS WRONG. I assumed – mistakenly – that reporting a landline problem online would be preferable to holding on the phone for 20 minutes or more to speak with a representative. Forgive my tirade, but a repairman has already been out and I’m still having problems. You would think that with so many people eliminating their landline AT&T would make a sincere effort to be more customer oriented.

  267. Dear AT&T: Due to Stacey C. and Bella B. I had to Reset my Password and Login Information for NO REASON! And because of their incompetence I had to request going off Paperless Billing! Now I know a few people at the company and I consider myself a Very Good Customer! I am trying to find the Easiest Way to pay now that these unqualified and rude people have messed up my account. I was going to get Direct TV installed too but because of these two ignorant and nasty call center people I’ll just have to find a way around them or else just go to Comcast. I Don’t Want To! I Love my Max Plus Internet and Phone! But when you ask for Support and they act like you’re doing Something Wrong then it just doesn’t make any sense to stay there. Sincerely,Chris Coleman in Dearborn,Michigan

  268. Veteran receives dishonorable service at AT&T store in New Braunfels, Texas next to Marine Corps recruitment office. AT&T says switch from Sprint and receive $200 credit for each phone. I switched to AT&T to get new phones for my daughters as Christmas gifts. Within 8 days I brought both of my daughters’ old phones to the store. They accepted one phone but not the other until the Apple ID was removed. I send the phone to my daughter out of state to remove Apple ID but when I get it back and take to the store ATT claims 14 days have passed since I originally signed up. We are talking 22 days total and I tried to bring the phones in within 8 days. They switched my service but did not follow through on their commitment of $200 credit for each phone. Pure and simple greed. Thank God there are men and women that honor their commitments for a greater cause. Just ask the young men that will volunteer next to that store what they will commit to. That store and such service without commitment does not belong in business does not belong catering to veterans and does not belong on the same block as those recruitment offices.

  269. Veteran receives dishonorable service at AT&T store in New Braunfels, Texas next to Marine Corps recruitment office. AT&T says switch from Sprint and receive $200 credit for each phone. I switched to AT&T to get new phones for my daughters as Christmas gifts. Within 8 days I brought both of my daughters’ old phones to the store. They accepted one phone but not the other until the Apple ID was removed. I send the phone to my daughter out of state to remove Apple ID but when I get it back and take to the store ATT claims 14 days have passed since I originally signed up. We are talking 22 days total and I tried to bring the phones in within 8 days. They switched my service but did not follow through on their commitment of $200 credit for each phone. Pure and simple greed. Thank God there are men and women that honor their commitments for a greater cause. Just ask the young men that will volunteer next to that store what they will commit to.. That store and such service without commitment does not belong in business does not belong catering to veterans and does not belong on the same block as those recruitment offices.

  270. Hi my name is Marcus Shelton I have a white Galaxy S4 white phone Samsung. I d like to have my phone tracked so I can find it it may be being tamperped with to ruin my life. thankyou

  271. For a communications company, you fail miserably. After several attempts to get to a live agent, I finally succeeded only to be put on hold. I agreed to hold but had to end the call after 22 minutes. I left him my cell phone number but have yet to hear from him.
    Here is my problem. I requested that be moved to ATT&T from Cox because I moved out of their area. Before AT&T came out to connect me, I cancelled the order and decided to just use my AT&T cell phone, If you call that number, the message is that it is no longer in service.
    So your communication problem also is with your people not following up. Also, don’t you have a computer system that has all the transactions for each customer? Why can’t someone just look up my record and see that I cancelled with 2 people, an agent and the guy that came out to connect the phone.
    Please resolve this problem because I can’t think of spending one more minute on the phone trying to void this bill. Thank you, Arlene Detwiler

  272. Could your AT&T have made it any more difficult to get an address to send a payment? First of all, attaching the payment stub to the bottom of unwanted advertising is not very efficient since it can get thrown away … which in my case is exactly what happened. For the past 1/2 hour I have been on the computer and looking at several of your gazillion web sites and could not locate a mailing address to send payment to. Finally, after trying some customer service phone numbers, I got a real live person who after doing a search, was able to give me a mailing address. Really now … all that info and no darn address anywhere!!!!

  273. I am very very up set with my AT&T services and especially upset with the billing dept. I have spent close to an hour on the phone today trying to resolve a problem only to have the last (3rd) person to hang up on me and problem never solved, I practically begged to speak to a supervisor only to be told the supervisor could not help me but I needed to be transferred for the 3rd time. Last month I called regarding the direct tv portion of my bill and was give a $30.00 discount for 12 months the next bill I got did not reflect that change, that’s why I was calling and I sill do not know what is going on. I have a letter from direct tv regarding this discount but no one at AT&T could help me and I could never speak with anyone at direct tv. If you all keep a log of your calls you will see I called twice from my cell 256-683-3889 (serviced by AT&T) and once from my home phone, problem still not solved. I don’t know what has happend to customer service but this should never be allowed to happen. I dare not call a 4th time and no customer should have to beg anyone for help. I am very upset and disappointed.

  274. You people are nuts if you think I owe you this amount of money. I have had nothing but problems with AT&T since I went into our local store to upgrade my phone.

    I am not going to go into it, but you can look at my account notes.

    Right before I went into the store, I had agreed to combine my Direct TV and AT&T phone bills to save 5.00 a month. I recently paid 62.04 for God only knows what! I am so confused on your billings, and on the money you say I owe you now.

    When I made the 62.04 payment, the gal told me I had another bill owing for 182.00. I told her I had never received a bill on that. She said she would mail one out, and delay the due date. Then I get this email saying I owe 400 plus! For what?

    Your company roped me into getting all my services with you, so now, to get out of AT&T would really be a headache. But that is all I am getting anyway with your company. I used to love Direct TV and Recommended it to everyone I knew. I’m no longer recommending anything thru AT&T.

    The gal I spoke to when I paid the 62.04 said I need to have Uverse instead of DSL. No one has ever said anything about this, even tho I have been round & round with your Customer Service People.

    Please figure out exactly what I owe you (which should be NO WHERE NEAR 400.00. Then please describe what I may need to change if changes are needed.

    I just received another email from AT&T saying I can watch a Video of my bill. Instead of wasting money on gimmicks like that, get some people who can actually help you when you call AT&T, and that speak English.

    Thank you,
    Sue Mackie


  276. I will never ever get service from at&t again they are the biggest scammers that exist! They train they’re representatives to lie to customers to get them of the phone! Hold times are ridiculous, calls with agents fall very inconveniently for them when issues are bigger then they want to deal with!! after waiting hours to speak to someone they transfer you 50 times and no one can help. At&t has cost me so much time, so much money and gotten me so upset to the point of affecting my health! They like to scam you and if you catch on then they confuse you to death! I’m not going to get specific with my case but I’ve been fighting charges for the last 6 months for uvevse without a modem and living in a new residence (go figure)! I will be telling every one I know my history with this company including facebook friends,instagram and my students! hoping to save them the agony ive been through. Worlds leading company yeah stealing from innocent hard working customers!!! btw Im still trying to get this issue resolved!!

  277. Worst customer service in the history of the world. Totally incompetent company. Terrible response to problems. Awful. Disgusting. Terrible.

  278. 2 of 4 chats below.
    disconnected 3 times. do these dialogs sound human? sounds responds better than these guys.

    Reference Number: 744878255503986524
    DATE/TIME: 2016-02-28 17:36:07
    Your chat transcript:
    PLEASE DO NOT REPLY TO THIS MESSAGE – All replies are automatically deleted.
    Christian B : Hello! How may we help you today?
    Christian B : Hello my name is Christian B. I’ll be happy to assist you.
    Dan :
    Dan : logged off by your end twice. Thanks. Gotta run.
    Christian B : I sincerely apologize from my end for any inconvenience caused to you.
    Christian B : I would definitely assist you with all your concern and get back to enjoying your day.
    Christian B : In the event we get disconnected from this chat, may I please have a call back number where I can reach you?
    Dan : If you can’t read what already sent this is a waste of my time. Not being paid.
    Christian B : Dan, I see that you were logged of twice from end.
    Christian B : Tell me what is the issue I will be glad to resolve it for you?
    Dan : Tell me what I’ve already said. If you can’t say so and I will move on to my switch efforts. CEO publishes an email address. Doubt he reads it but I need to close the issues.
    Christian B : You have mentioned that you have been logged out twice from our end due to an error, am I right?
    Dan : Don’t no cause. Wasn’t me. Yes.
    Christian B : Dan, I am extremely sorry for any inconvenience caused.
    Christian B : Since you have contacted me I will make sure that you are not logged out again.
    Christian B : Apart from this issue, is there anything else I may assist you with today?
    Christian B : I see that I can help you in lowering your bill and get you better services.

    eference Number: 724330582284756956
    DATE/TIME: 2016-02-28 17:55:39
    Your chat transcript:
    PLEASE DO NOT REPLY TO THIS MESSAGE – All replies are automatically deleted.
    Selena B : Hello! How may I help you today?
    Selena B : Hello my name is Selena B. I’ll be happy to assist you.
    Selena B : Hi, Dan.
    Me : I have been disconnected from chat 3 times. moved a windows pc. lets see.
    Selena B : I sincerely apologize from my end for any inconvenience caused to you.
    Selena B : I would definitely assist you with all your concern and get back to enjoying your day.
    Selena B : To help you better, may I have the account number please?
    Me : 3rd apology. can you tell me my internet usage. don’t try to sell me anything. account 770-442-9032.
    Selena B : Sure, Dan. I would be glad to check for the details on the account.
    Selena B : To make sure I understand you correctly, you’d like to check the Internet usage on the account. Is that correct?
    Me : yup.
    Selena B : Thank you for confirming.
    Selena B : I can help you with that!
    Selena B : Please allow me a moment, while I access your account.
    Selena B : On reviewing the account I see that currently you are using 6mbps Internet and I would be glad to help you with the link to check for the Internet usage.
    Selena B : To check the internet usage on the account please use the
    Me : you folks should try Siri. What ever you are using doesn’t cut it. bye..

  279. This is James Bai at Burger King, located on Richmond, CA. the problem is can not call out or receive calls. We wonder if AT&T would sent a technician to fix it,

  280. 15 min to get a number for a live person to find off. is closed! A sun nite?
    A persistent crank call, numerous, with personal info that was NOT obtained from me. The Town of Orange, CT Policed Dept. was notified tonight and suggested I call you! I tried!!!
    I really want Frontier but couldn’t get them. No answer on phone line!
    Great service all around! Thanks!

  281. Phone stolen and no cop will take the report. After 3 glitches and asking for a password Inever setup on a web site as bad as their signal, its clear that canceling my autopay after they say they will continue to render statements has insured me never to pay them. I’d rather wait until I am so swamped by the stream of thefts from my accounts that I file chapter 7 and they can’t collect because I have had to sell any non-exempt (and most exempt) to continue treatment for a serious health problem while working two jobs. I hope hell is hotter than Dallas.

  282. I lost my cell phone last night at work. I have the GPS location turned on but, I never registered it with Samsung… I have the S5 android, is there a way you can locate it for me, or should I just report it as lost???? Please Help!!!!!!!

  283. My contract is up. I was looking to update my four I phones. At this point there is no incentive for me to renew my contract because other carriers are offering incentives to switch but AT&T offers no incentives to existing customers. It makes no sense. You offer to buy out contract but offer little to keep a customer . No interest but paying retail for new phones is not a real deal. Thanks
    Butch Shillinglaw
    2335 blossom drive
    Rock Hill SC 29730


  285. I pay my bill every month ON TIME. I have been a customer for many, many years. say 40 plus. I did not receive my Feb. statement, I called and was asked to pay by credit card to keep from paying the late fee. I was assured that I would receive my march statement. ( Wrong ) I have already received nu U verse statement and it’s in the mail. I have not received my cell phone statement ( Carole Wells ) That’s my wife name on it. Now just one peace of advice, I don’t play games, you can send me the cell phone statement, OR you can cancel my service, also cancel the U Verse, There are other company’s that will be happy to have my business. I pay my bills on time. and I do not care to be given the round around that AT&T is now trying to dish out to me. So thank you for nothing, Willie & Carole Wells.

  286. Where in the Hell Is my march statement as promised by your expert employee. After having to call and beg for my Feb. We are a senior and can not afford to get behind and be stuck with late fees which I will not pay. Carole & Willie Wells.

  287. First off I began using at&t in late Sep 2000. I REMAINED with you all when you became Cingular AND when was still with you when you switched back. Now that’s 16 years of service although when I call in or correspond with your reps they don’t exactly recognize that but you better know I do, they have me down for 9 or 10 years and ive asked it to be corrected but there doesn’t seem to be anybody big enough or bad enough to set my record straight. Do I hsave to start writing the CEO or the Pres to get the recognition I have paid through the nose for in thousands of dollars in phone,phone equipment and service and rightfully deserve to be recognized as a 15 year plus customer.Tonight I had to go on hold to chat to a live spec, cause I could not aces my smartlimits I have used it rarely over a 5 year period but when I do need it I want to block a communicsation transmission I usually want to block it immediately. I asked the spec. if there was any ay to block text mess and after 7 min comes back and tells me currently that option is not available with my plan .SO I ask her what kind of plan does a 15 year customer have to have to block an onslaught of unwanted text messages? we some how got disconnected, so now I ask you at customer service why cannot I acess my smart limits and why cant you all as my service provider protect me from the receipt of unwasnted messages at my descression ?WHAT ever you offer for service or features you should also offer the reciprocal otherwise you are operating in the ralm of “Bad faith”. IF you feel that I am a ranting and raving lunatic you need not answer me back .

  288. I have had the absolute worst experience of my entire life dealing with ATT U-verse customer service! I cannot believe the incompetence of all the agents I have spoken to. Each one of them were nice as pie, they just didn’t know what the heck they were doing nor what they were talking about. I must have been transferred at least 7 times back and forth because I have the names of 7 agents and 2 of them didn’t give me a name. All I wanted to do was cancel my internet service and found out that I also had to cancel my phone service and go to a land line thru Telco. OMG the madness and being switched back and forth because twice I got switched to a Telco person that could not service Missouri…WHAT??? Tonight I have been on the phone 90 min. and 38 sec. Mostly listening to music rather than talking to anyone. I hope there is some way someone in authority at ATT can look at my account and see all the people I have talked to that all thought they were telling me the correct thing just to get switched to the next person to find out “not exactly”. I finally got switched to a Telco person named Dorothy that seemed to be able to convince me she could help. By this time I was crying and couldn’t hardly talk I was so exasperated. I started the process of canceling on March 25 and today is March 30. The soonest Dorothy could get anyone out here to install the landline is April 4. In the meantime, my home phone got cut off before I could get the new phone so I am without phone service until April 4….if that person shows up. They were no show for today’s appt. just to find out somehow the order did not get set up so I stayed home from work for nothing! There is not enough room to describe all I have been through.

  289. I was promised a $10 bundling discount when I signed up for digital life. Both at a store in Maryland before the purchase and after installation by your customer service. The latter told me to call back after my 1st bill. Did that tonight. No one had a clue. Just gave me the runaround saying I can’t. I don’t know. Someone else can do this.

    Agent DG1499 was particularly unhelpful.

    This call where nothing happened took 2 hours.

    I just want what I was promised with the pre and post sale discussions. $10 off my bill. At this point it is more about principle than the actual money.

  290. I am so thankful that I reached this site…I though I was the only one experiencing
    for rude and “low level” service from the reps at at&t…Not only are they rude but
    they are liars…Most companies that what to improve would give reps an ID number
    so there is a track record of the quality of service. I ONLY GET FIRST NAMES IE

    I am 73 and try very, very hard to be clear and direct with these people, but nothing works…I wanted to write about this behavior AND COULD NOT FIND AN
    IN MY 73 YEARS!

  291. I was about to become an AT&T customer. I changed my mind. Have spent 3-4 hours trying to cancel. No luck. When finally directed to a “cancellation dept.”, put on hold 10-15 minutes and subsequently disconnected…several times. No one answering had English as a first language. Tried to contact on line. Had been given a password but no user name. To get a user name, had to electronically agree to their terms! Their most easily reached , and easiest to understand, are all in sales.

  292. I went to my email and saw that AT&T is supporting Planned Parenthood and Hillary Clinton. That makes me want to cancel all four of my services. How could you support something that kills innocent babies. Do you have any children or grandchildren? Which one would you have murdered?

  293. Customer service?
    You have that?
    Do they speak unbroken English yet or are you still outsourcing?
    Do you answer your email yet?

    Long time, very disapointed customer here.

  294. Very disappointed this past year in the device offerings from AT&T. I don’t need a new phone often, but when I do I want what I want. I haven’t seen the new HTC 10 or any new Nexus 6’s or anything but LG and Samsung for months. I believe that all five of my numbers are almost out of contract. I’m checking into where I can get an HTC 10 and transfer my five lines for the same data, coverage and price. AT&T used to offer a great line of phones, but it has gone down hill. Do the Company Stores offer more than what has been available online?

  295. Hello: I quit my AT&T U-Verse contract about 2 Months ago. The reputation for very poor customer service is very true. I have called numerous times, but to no avail. Today I drove to a local AT&T office….I asked for some help with my situation, the representative told me she could not help and I had to do everything on line? Now, my bill is in a collection agency, which will ruin my credit. If we can’t talk to a live person, and we go to the AT&T outlets, and still get no help, then HOW can customers ask questions, or solve problems??

  296. I damaged my iphone 4 and purchased an iphone 5. I called customer service about getting my contacst moved from my old phone to my new. The phone rep told me about an online app but I am not that savy so he referred me to the store. Despite the fact that he was looking at the account and knew my name he failed to mention that only my husband, and not me was authorized to have anything done at the store. I found this out after driving 35 minutes to the Toccoa, GA store. As my husband was out of state and could not be reached, I left having wasted an hour of my time driving back and forth. My husband added me to the account and this time I went to the Cleveland, GA store as it is somewhat closer. The young man said that he would be able to take care of what I wanted and I took a seat to wait. In the meantime he was helping other people. After about 25 mins he said “his still has another 35 minutes to run if you want to come back”. He did not inform me that there was someone in front of me and as of that moment nothing has been done with my phone. I explained that that I could not wait as I had children to get home to. He said that he could do my contacts without use of the machine so I agreed to this. He spent about 15 minutes attempting to do what he said he could do, to no avail. I said that I guess I would just need to come back as by this point I had been at the store for 45 minutes and nothing had been resolved. The other assistant in the store said I could just leave it if I wanted as the first assistant would be there until 8, or I could go online and do it myself! I came to the store for service not to be told to do it myself. This was a 5:45, I do not live in Cleveland and I could not waste 2 hours waiting. I explained that I was going out of the country and the assistant said “what tomorrow?” as if it is a totally alien concept that someone should actually leave. I said “yes, tomorrow”. Strike 2 for AT&T. We have had this service for well over 10 years and the first time I need help I have wasted time and gas and have not received anything close to “customer service”. I came home to an email notifying me that certain features on my phone had been turned off and needed to be addressed. I am now in worse shape than when I started!

  297. Hi I am emailing you because I was a good customer with Alltel for a long time and my bill was always the same never had a problem with them. Now my phone bill for the last 2 months is higher than usual they say I am using a lot of data why is that when I hardly ever use my tablet plus I never used data with Alltel so why since I am with AT&T I am using all this data that they say that I am using. I am very disappointed with AT&T.

  298. I know that I have nothing against people that work for At&t that don’t seem to clearly understand the American english language. I would however like to speak with someone that does understand. I have been a many many years customer of At&t and the Go Phone as well. I read a message on the go phone acct page informing me that after Dec 2016 the phone I am using would no longer work and I was offered a choice of one of two free phones. I selected one. The phone arrived. I did not understand the directions to transfer my service. I called and ended up hanging up on someone that I could barely understand and the woman wouldn’t stop babbling on long enough to clearly understand why I was calling. I took the phone 25 miles away to the At&T store where the manager was more than helpful. Got back and had no service. This continued. Went to At&t twice more. Mgt explained quite a number of people from my town were now coming in saying the service they had for years no longer worked. So I had the service put back on my old phone. Called AT&T from the other town. Ended up again handing up when the now barely english speaking woman implied the manager of the At&T store was making up what she told me. Got home- no service on this phone now either. The heck with At&T

  299. I attempted to order home landline service last year. They [incorrectly and illegally] identified that they could not port our phone number so I cancelled the order. I ordered service from a different carrier so that we could move on [a different number than requested]. A few months later, they started sending my bills for the service that was never installed and therefore. obviously] was never used. Several attempts to tell them it was a billing address fell on deaf ears.

    I now find that the nonexistent account is in collections and affecting my [excellent – 790] credit. They can’t find a record of the account yet it is still in collections, the collection agency tell me its not their problem and Equifax is still dinging my credit. Interestingly, Transunion got it, closed it out and restored my credit number.

    What a cluster. A string and two cans are my next carrier of choice.

  300. Two phone calls 50 minutes asking for technical support USA side after first person couldn’t understand what I wanted and being transferred to US only to be cut off and 2nd person demanding access to my computer and refusing me access to a US tech support team and my then hanging up, I finally found a tech smart person here who helped me fix the problem. ATT is getting so bad with service that I am about to look elsewhere, have land, cell, internet and Direct TV, no small bill each month, but I pay in American dollars and expect American quality support or maybe that is what I get.

  301. I use At&T only because they have the best mobile reception in our area. our company has been trying to employ other AT&T services for several months, I would not recommend wasting time with AT&T’s business services. It is nothing but a never ending run around. For such a large operation it seems odd there is no professionalism, no follow up, you almost have to get down on your knees and beg to do business with them. No customer service whatsoever.

  302. thought your email was available for Q&A but couldn’t find it; believed landline jack would work (someone said so around june 6th) on 16th;it doesn’t….not sure how to obtain adequate service from AT&T with all this technology…etc.

  303. Beginning on the day we switched from U-Verse TV to Directv on February 22, 2016 we have been experiencing one disaster after another.

    1st . While we are very happy with Directv and the U*verse Internet along with U-Verse Voice but we were double chargeg for U-Verse TV since the Directv was installed along with an additional charge on 6-28-16 before it was finally cancelled

    We managed to get most of that credited (appears to be future credits) while we are nearly 1000 behind and the bill is in collections. We will have to wait a little longer to see if this has been truly corrected.

    Then, believing that ATT is a better choice for us, we began 3 ATT sell phone s switching from 1 U-Verse Voice line and 2 Verizon lines. Can’t seem to get the numbers ported to out old numbers.

    We don’t want to spend the time required to update all of our personal contact info. Only been 16 days since we had these phones and one help guy said that was probably too long to switch. But we can never get in contact with anyone to do it.


  304. I am so upset with the fact that my phone is totally messed up and when I went out to purchase a new Windows Lumia; so I could get Windows 10, and some help, I,couldn’t find one..Not even one was available in any of the ATT stores, not even for monthly service or gophones, not at Best Buy, the Mall, or any store..Not even The Target or Walmart..I was told they were not going to reorder…WHAT!!!!! Many of us don’t want Android or Apple IOS…help!!!!! What can we do…where do I go to complain..I’m thinking the BBB or Consumer’s Affairs..

  305. I, too, recently had a few problems with ATT customer service and Microsoft till I realized it was the same people who were managing both accounts..and neither account was getting resolved.. Try this number 1-800-331-0500 from a landline and not a VOiP (voice over the Internet)..I have come to realize it is a group of hacker’s that are working towards monopolize the system and weed out Every other company/ies that’s not with them..I realize every company has their problem’s, but ATT has been giving us excellent customer service for years..only to have this happen..I would venture to say they have millions to lose..I don’t believe they would put themselves at such a risk..Stick it out and they will make it right, even as far as to send a letter to ur creditor..Really, it will faithful to a business that has always been there for you..

  306. I ordered service on 7-1-16 for installation on 7-16-16. The sales associate quoted me for wireless service in my home for TV and internet. The sales associate quoted $50 a month with HBO, Showtime and Stars for 3 months and a $300 gift card. I didn’t believe her that it would be that price. She stated we are trying to get customers back. I asked several times during the call if this will be honored or will it be something different when I get my bill. She assured me several times that this is the package for wireless TV and internet at $50 a month plus the rewards card for $300. When the installer arrived he explained that I would have to rearrange my living room or he can run wires on my ceiling. This option was unacceptable. That’s when I learned that the package sold to me was not wireless. We called together and were told that the services was not wireless. However, we can sell you a different package. I feel very strongly this was a BAIT AND SWITCH. The package they sold me now is $100 a month with no HBO, Showtime or Stars for 3 months. I went back and forth with the sales associate on 7-16-16 to be told ATT does not have a lower package. I looked on-line and there is a package for $80 a month that he told me didn’t exist. I now have the service for double was I was quoted and no HBO, Showtime, Stars and $300 gift card. I feel lied to on numerous calls to ATT. I’ve called for the last three days and every person tells me they don’t know what to do and can’t give me an answer on how to file a complaint.

    I would like ATT to honor their original sales with all the rewards promised. Now I’m stuck and want to cancel but fear you will change me other fees. I’m furious and feel lied to. ATT you have to make this right. I will file a formal complaint with the Better Business Bureau if you don’t honor your original deal.

  307. I get calls all day long from “UNKNOWN NAME” and a phony telephone number showing on Caller ID. If these companies and scam callers have the ability to show false phone numbers, surely ATT should be able to come up with the ability to block phone calls from callers whose Caller ID phone number does not match the real phone number that they are calling from. *69 does not work to call them back and trying to call them back using the phony number results in, “Your call cannot be completed as dialed”, so I can’t even block the number from them calling again. Even then, they’d just use another phone number to call me with the same result. Please tell me how to block callers who have figured out how to call me using false phone numbers that show up on Caller ID.

  308. I was in your store in Southaven and bought a note 7. The lady waiting on me was more interested in selling me product, home security, dish that type of thing. I asked if she could help in getting my stuff from my old phone to my new one. Well after a while she finally got most of it switched over. I told her I had smart switch and she said she could help me with that. Long story short, I got all my contacts, and she set it up were I could get my appts I had but had to down load them one at a time. The lady would walk off and leave me there for a few minutes at a time. one time was about 10 minutes. I have no idea what she was doing. One of the things she told me was I would have to buy a new car charger because these 7 had a different hook up. Apparently she did not know there is an adapter in the phone. I would have taken it back, but I had trashed the box. That was $30.00 dollars I did not need to spend. I had bought this phone on line and glad I did. When I got home and started down loading appts, I thought I would try the smart switch. Worked fine. Why she didn’t use it? I felt she was more there to sell me something than to help me with my phone. Could be she was not well trained of just didn’t care. This is the first time I have had this experience at the Southaven ms store, and I am not sure if I will be going back.

  309. Called to cancel my UVerse on July 27, 2016 and sent off the equipment the next day. A few weeks later I got a bill for the next month. I called and the rep had no record of either the cancellation or the return of equipment (for which I have a receipt). She said she would back date the cancellation and gave me a confirmation number. A few days later another bill came, now for two months plus a late fee. I realized that I have yet to receive an email confirmation for anything. I logged into my account which said it had been canceled but that I still owed for the two months plus the late fee. There is NO customer service snail mail address anywhere for AT&T. Never again will I do business with them.

  310. REALLY BAD! All I wanted to do is contact you to let you know that some lines are down and crossing my street that belong to you. They lead to mine and a neighbors house and neither of us use you service. CANNOT get a customer service number to call! You websites is terrible and hard to use, I called three numbers you suggested to call and NONE worked.

  311. Billing mistake. Tried to resolve online. What a nightmare. If you have only one of their services you don’t count.
    I’m only allowed to look at my profile.

  312. I need to change my phone number on this phone also I need to have the screen of this phone replaced the glass screen thank you

  313. I am very dissatisfied with At&t , I have been a loyal customer since 1973 , first with a land line , then with the internet , then with cell phones., my bills over the last couple of years have gotten higher and higher until now that I am retired I can no longer afford it, I just spoke with a customer representative named Twanda,to see about cancelling my land line after 44 years. she was very nice and helpful . but I didn’t get to take the survey at the end of the call so I am writing this note to thank her for her help and to leave a comment about at&t, their literature says they care but is obvious by their actions that they do not.. all they want to do if you say you can’t afford their services is to bundle more services , that you don’t need for the same money or more. they do not seem to understand the words “cannot afford” . if I can’t afford two services for a hundred dollars I can’t afford four services for a hundred should really pay close attention to the comments above mine at how many people think your service stinks, and hiring nice people to man the phones in not the answer.

  314. I signed up for Direct TV in October 2016. I already had ATT phone and internet. I was promised a total charge of $94.63 per month for 2 years. Every bill has been for a different amount for the past 6 months, the last bill was for $199.22, the previous one $334.63, then $180.84, etc. etc. I have not changed any of my services. I have called every single month for 6 months and am on the phone 1-2 hours each time. I am always told one thing, and then a completely different thing happens. I am writing to your corporate office with the details. I am exasperated beyond belief with your customer service. You expect the customers to honor their contract, but apparently think you are exempt from fulfilling your end of the contract. You change the rules willy nilly – i.e., like your last communication which states that if a customer has a complaint, he now has to agree to arbitration, or if he refuses, he has to leave ATT and pay the fees for early termination, which I believe is $20 per month. So unjust.

  315. We’ve received your ID submission. We’ll contact you at the email address you provided after we have reviewed your ID.
    You can also try other challenges to confirm your identity.

  316. We’ve received your ID submission. We’ll contact you at the email address you provided after we have reviewed your ID.
    You can also try other challenges to confirm your identity. i have this problem plz solved my problem

  317. AT&T: I AM LIVID! Absolutely FURIOUS, VERY DISSATISFIED with your customer service!!! Don’t take this lightly. Right now I feel I will NEVER have anything to do with AT&T again!!!
    I attempted to get internet service with AT&T. It never happened. I TRIED ON 3 SEPARATE OCCASIONS. Each time I was sent to the Philippines. And WOW!!! What a fiasco! The last time I was determined to be patient, to wait out the delays, to take more notes… still, no good. I was on the phone for 1 1/2 hours straight! I 1/2 hours! I’m sorry, but your overseas people are incompetent!!!!!!! I was bounced around to six different people, different departments. I had to repeat everything each time. The right hand had no freaking idea what the left hand was doing. I was put on hold repeatedly, loooong holds! One and a half hours of tedious repeating, explaining and extended holding! In the end they STILL couldn’t get me an appointment! Can you believe that! I’m done with you, AT&T idiots. AT&T is AWFUL. AWFUL!!!!!!
    Oh, by the way… I called your competitor, Spectrum and had a COMPLETELY different experience. I spoke to one person and had an appointment for a visit from one of their techs in less than 15 minutes. Big difference. BIG, BIG DIFFERENCE!!!

  318. AT&T, I’m looking for two lawyers. Due to the rigors of my job, I cannot carry a “smart phone” the size of a serving tray. So when I gave AT&T another try, I was disappointed with the cheap piece of junk they offered as a “flip” and bought a Kyocera. It is rugged, but too big, never has any coverage (an AT&T lie here in Colorado) and unless I hold it to my mouth, no one can hear me.

    So, I bought an old Motorola Razr V9x. Perfect for me, goes into a deep pocket, works great, tough little guy. The battery was dying, so I had to switch back to the Kyocera while I waited for my battery.

    When I went in to the store in Lafayette, CO, the man there said, “No problem!” when I asked him to swap my “chips” into the Razr.

    After I determined that the battery needed replaced, I went back to the same store. This time I was met by a man that didn’t listen to me, was rude, told me it wasn’t worth it because the hinge breaks (really reaching) and that he couldn’t do the swap because of the chip shape or size. I told him that only a couple of days before his coworker had done it in a few minutes with no hassles and didn’t make me feel like a sub-human. I do not know if he remembered me from a year before when he was much friendlier. But much changed with the last election.

    I opened the phone, he saw that it had been switched, and finally made the swap all the while demeaning the situation as if I were the root of all of his problems.

    I do not feel that I got equal or even decent customer service from this treatment. After some thought, I feel like a victim of someone’s agenda. I was lied to or “misinformed” so that this person could feel superior and/or cajole me into buying yet another phone. The attitude was outright contentious and felt like prejudice.

    I will be exploring options to respond to this situation legally. I will not be anyone’s victim and I am getting very wary of AT&T’s claims not panning out, then being treated like scum. I did nothing to deserve this, I said very little (I could barely get a word in).

    Your employee just fired a shot across my bow. Expect a response.

    I will also need to go in and have the chips swapped again; I do hope that by that time perhaps policy/attitude has been adjusted.

    Very unsatisfied customer,


  320. My ATT account getting abused with fraud. Originally offered special DirectTV addon to Internet for 50.00. Rep added HBO Cinemax even though customer stated did not want. HBO and Cinemax was not Turned OFF as stated by rep at end of cycle per promise. Additional 55.00 added to Bill. Calling in at 800 number landed me in several overseas and mexico call centers who said problem fixed and credit given. 5 reps said same. Seems Reps get paid per Call and don’t care how many times a person calls in or false info given. This info was also relayed to 5th rep Alex in Mexico AB131V and his supervisor Jose JI853X. I was then transferred to Brittany in SC BF5177 who said She Promised issue was resolved…That credit of 53.99 was applied. Done talking with ATT support…

  321. I purchased a phone and a prepaid plan through the AT&T store in Pekin. I live an hour + away from the store. I got home & found I had no service to make any calls & had to drive several miles away to make a call. I called the store about my problem. The store manager emailed me some tips to try and I tried them but it didn’t work. He also gave me the Customer Service number so I called. She was very nice and tried to check my phone connection and then said I have no towers close to me and there would not be for 2-4 years, she suggested I return the phone and get a refund for my purchases. Now why wouldn’t the store employees be aware of that connection and tower situation and inform me of that before I made that purchase and depended on that plan? I had to wait until the next Sunday to take it back. Wasted trip, sign on the door said there were closed. 2 + hours of driving for nothing. So I left work early Monday to get there before they closed. I was very upset to find out I could only get my phone price back, not the plan price. You sold me a plan that does not work in my area and you won’t refund me? Also I paid cash and therefore expect cash in return. They said a check would be mailed. I had to spend my last dime to get a plan with Verizon and I needed my money back from AT&T right away! I paid cash on the spot and I expect the same in return. I am more than frustrated with your tactics. 3 trips, all 2+ hours round trip. Plus a week of no one able to call me or me call out. I feel I am owed a total refund. I also suggest you work with your employees for them to check the service for the area a customer lives in before they sell them a plan and phone.

    • Between my business and my home, I have 5 DirectTV receivers, AT&T internet, 5 cell phones, 3 IPADs and 1 Hotspot. You can’t imagine how much I pay these morons every month. I tried to cancel my NFL Sunday Ticket today for my business because I have had issue after issue with it every single sunday, (3 weeks) and they won’t let me cancel it because it is a business. Now in my home I could cancel it, but not in my business. The supervisor was awful. I have to pay for a service that doesn’t even work. And get this when you call the business side of AT&T they have no idea what you have on a personal level with them. You can bet, I will be canceling everything personally and on the business level with them. This is insane. I am not asking for any money back, just to not be charged anymore. I am furious but hey AT&T tells me I am a valued customer, Yeah right, corporate America at it’s best! And when you go to their contact us page on their website, the stupid link doesn’t work. No wonder they can’t get anything right! Terrible customer service and for goodness sakes, if you are going to take calls in America, get some people that speak English.

  322. AT&T has the worst customer service ever. We were calling about our smart phone. When we tried calling the line for cell phones, we got a number disconnected recording. When we try calling the main customer service line, there were no options to discuss issues with cell phones.

    AT&T sold us a defective phone. It is unconscionable that they do not stand behind their products and are getting the runaround About repairing the LG phone. However, AT&T has no difficulty and very probably manages to bill us for this defective phone every month.

    Rest assured that we will be making our displeasure known in every way that is legal, and will be hard-pressed to renew our contract with the company that not only sells defective products, but makes it impossible to access the customer service portal for smartphones.

  323. I travel to China quite often. In the past, AT&T has temporarily unlocked a cell phone for me while I was in China, even though the cell phone in question was not fully paid off. AT&T did this for me three times, in 2005 and 2006. AT&T also temporarily unlocked my stepson’s cell phone in 2010 and 2011, even though his cell phone was not fully paid for. I requested that AT&T unlock my wife’s cell phone while she is in China for two months but AT&T will not do so. I was told that AT&T doesn’t temporarily unlock cell phones that are not fully paid for but of course, that is not true.

    I have been with AT&T for over eleven years and have paid AT&T close to $40,000.00 for services during the last seven years alone. I can’t tell you how disappointed I am with AT&T. It’s such a small thing to ask for and I’ve been a loyal customer for a long, long time but then again, I’ve always found that the bigger a company is the less they care about their customers and there can be no doubt that AT&T is a huge multinational company. I expected better from AT&T.

    I’m going to leave AT&T once the phone in question is paid off. I’m taking my business elsewhere, probably to either Credo Mobile or Verizon.

  324. Hello, we have u verse, but now the telephone line isn’t working here, and there’s a major Hurricane coming? Thank you, Greg

  325. I was very discouraged when looking into a phone for my child. We asked about parental control and were told “uhhhh I don’t know any of them but that’s a good question”. This is important. No one in the store was able to help us or point us in the right direction. This is something AT&T needs to do more training with for the safety of children.

  326. so every month when I go to pay my bill it says my username and pass are incorrect. every month I spend at least an hour on the phone to change my username and password. Every month I am charged a late fee. now when you call they tell you to call back during normal business hours. really like I can sit on the phone while I am at my normal business hours working.

  327. Its hard for me to come up with the money for your services I am out of work n cant find work I came up with 40.00 to renew my monthly bill but I now find out I have to renew on line myself I dnt knw how to do all that I thought that’s what ur employees are for I am getting very disgusted with it all and really considering changing carriers and I believe I’ve been w at&t since 2011 here lately at&t has been really making me un happy

  328. On my wireless account we went over our data. Every phone number on my bill got a text saying that you are adding 1GB for $15, which is totally fine.

    The problem is: We ALL got the same text 10 times yesterday AND 6 times, so far today! I cannot understand why we are getting it more than ONE time! (I also got emails.)

    I use my phone throughout my work day for work, and I don’t mean to be rude, but they are interfering with my work.

    If you need to contact me, please email me.

    Thank you,
    Nell Marshall

  329. AT&T does not have customer service. I am paying for 18 mbps internet speed and they keep turning it down to 1 mbps. They want money to talk to anyone now so it looks like I will have to cancel my service. Obviously they don’t need any ones business.

  330. I need someone to check the lines outside. Bought a new phone and we are still have the same problem, noisy line, happens whenever it rains hard. They are old lines. Please fix ASAP


  331. I have a cell phone with another carrier for years now. For some reason another person was assigned my very number that is still active. The person is in the same area as me. It comes up that it is an AT&T carrier. How can this be? They are calling my home phone with my own cell phone number but it is coming up this other person’s name on my caller ID. Please tell me what should be done. All my friends & family have my cell phone number. Thank you for your attention.

  332. I have a TracFone that uses AT&T tower. It has been down since Friday in Tidioute PA 16351. I can speak for many friends that DO have AT&T cell phones & all of us are ready to leave AT&T & go to Sprint or another provider as we were told it would be fixed within 48 hours. Can you please hurry & get us hurry & get a a new tower????

  333. Your Start Page is definitely biased for liberals. Way down toward the bottom you have 1 small section regarding the top news about the Democrats provided by their past top Democrat regarding Hilliary Clinton’s cheating during the primary! You have the stupid Alex Baldwin news BEFORE that. Who cares what that idiot does!
    I am VERY disappointed with your so-called news that also repeats the same news with a different headline as you continue down the page. LOL ! I am searching for a better site.

  334. I was scheduled to have internet install last week. They did not show up. I had to call and reschedule. I was scheduled again yesterday and low and behold they did not show up again. Call 3 hours after and said they would not make it and I have to rescedule. 2 afternoons I take off from work and they do not show up. They offered to reschedule and give me a $50 credit. They do not put a lot of value on a new customers time. Sad display of customer service.

  335. trying to get community service is piss poor waited 1 hour and 7 minutes to get community service on line here and finally hang up and tried Anderson In store and the same thing and if you do get through you do not talk to a person it is a recording and keep going over the same crap but that is ok i will pull my contract which is 2 mobile phones direct tv and internet can get better service at T-Mobile Verizon or almost any others so thank you but your customer service locally or online is for the birds

  336. This has been the worst experience yet – with AT&T. First the representative made a mistake in my initial order. Then when the time came – and went – for installation I finally called back for the umpteenth time. Other workers at the house mistakenly cut the power cord so that is when I found out the order was wrong anyway. Then when we got power I could not reach AT&T – even one hour on the phone waiting when no one answered. Then I began a text game with another rep. That resulted in angst but finally a time for installation. Then on checking today, there was no day or time for installation, only another foreign speaking soul trying to tell me she would check on a date. We don’t even have service and it has been a week from hell with AT&T! what will it be like when service is provided – or ????

  337. When I call 1-800-CALL-ATT, the automated menu, for AT&T customer service press 3, for rates terms and conditions press 5, it lacks or does not have , to place a calling card or credit card call, press 1, it does not for double 0, US Directory, press 2, for AT&T Customer Service Press 3, and so forth, so in summary, I can not use my Visa Debit, Credit, that is issued by Penn State Federal Credit Union, or have a chance to use a Visa at all, or even an AT&T Calling card at the automated rate, or even if there is a guest, please see that this issue is resolved

  338. Have been trying for six months to have a poa received so that my aunt who is in a nursing home will not be charged for non existent services. Given web sites ( non existent) and in operable emails plus hours on phone with agents.

  339. I have caller I.D. on my phone and I routinely use it. Now, however, many callers don’t use the name….they are using a “string of numbers” that only makes the homeowner more stressed when trying to learn who is calling. When I called AT&T to learn what the reason is…I could only reach an operator who said that the number (AT&T) was changed and dropped the call. When I called back I was told that I wasn’t speaking LOUD enough.

  340. I am attempting to email or contact someone regarding an amount that you say we owe on our credit report for Direct TV for $304. If you will give us an address we”ll send a check if someone will assure us that this will be removed and marked paid in full

  341. AT & T employs idiots. I tried to cancel my dad’s land-line account as he passed away. I didn’t have the password. They asked me to go to the closest AT & T Store with my ID and a copy of his Death Certificate. After waiting for 10 minutes for the 3 young, sloppily dressed men to wait on me, I left. [They couldn’t multi-task.] I also made multiple phone calls to Customer Service with promises that a Supervisor would call me back. Of course they didn’t. Buyer beware, so not use AT & T.

  342. I am wondering when you are going to stop raising my land line bill?? The rate increase this month was for Federal Universal Service Fee, which wasn’t much, but you can’t even offer me call blocking!! The surcharges and fees, federal access charges,etc are outlandish!

  343. I called on November 10,2017 to cancel my fax line. Each month since then I get a bill with a past due balance. I call again and they tell me it will be handled, I then get another bill with a larger past due balance. No one seems to be able to tell me why my fax line has not been cancelled and why I am receiving another bill each month. I just received another one today. Please helm.

  344. i have called 16 different people at AT & T to start a new service, but i keep getting transfered to offices that are CLOSED

  345. HELLO ,LAST MONTH i WENT ONLINE AND CHATTED WITH agent Patty about closing my account and if there was a penalty ,the Email of the conversation patty said there would be no penalty,but last friday I was told that I would have to pay $180.00 if I canceled ,just further proof that AT&T is interested in greed and not the good service and honesty for customers .

  346. AT&T has the most horrible customer service I’ve ever come across. I’ve been lied too, hung up on, had my services “accidentally” canceled, yelled at, just a horrific experience with this company. I was force to leave AT&T after they couldn’t correct and explain how and why I received a bill for $862 for 2 cell phones after charging me about $800 three weeks ago. This is with no past due balance. No one could explain or justify, instead I got yelled at and hung up on. I’m the one who has every right to yell and curse them out

  347. What foreign country is your uverse tech support located in? Very disatisfied with handling of issue that took three different techs spread over several days.

  348. We are new customers but have had several uverse issues in our three month history. This issue concerns a message appearing on our screen saying software update is availlable. The message is frozen and wont allow to update, postpone or delete. Ever tried to watch pro bowl and grammys with a big message blocking the screen. Took over two days for them to determine it was issue with 3 month old equipment. Now have to wait for then to send one. Why am i being charged for unacceptable service. Cannot understand techs as their english is broken and heavily accented.

  349. Hello,

    Good day, hope you’re doing fine!

    I came from your site and I hope you will accept guest post on your site.

    I am interested to pitch you an article that perfectly fit to your niche and become a guest contributors.

    I don’t need any money. All I need is one or two Dofollow link back to my site in exchange for the article.

    Please let me know and I will send you the file for your review.

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  350. Our phone has been out of service for one week! I expect an adjustment on the monthly bill. We are seriously thinking of disconnecting land line and going strictly with cell phone!

  351. First, employee no, K16915747 needs to be trained on how to provide information when asked. She had to look up her ID number???
    Second, your computer answering service is incredibly inefficient. Asking the same questions and clicking away. Try a person in America that can do their job!
    Third, the manic music while on hold is pathetic. I called with a problem and get wound up so much by the music that your employees get the brunt of my frustration and anger.
    Fourth, I bought two Galaxy S8 phones two days ago. I find there are adds from AT&T Games, Direct TV and other stuff I do not want or need but I can not get rid of them. A customer is a valued entity that you do not need to piss off. If I had not been with AT&T I would switch to another provider in a heart beat.
    From the start of ordering these phones to having to go to the store because someone cancelled the order and getting handed phones with little to no instruction in the use. I thought you were a customer service oriented company. This is why folks bad mouth you and drop your service. Just some friendly advice.

    • thank you jesse. i’ve had big problems with ATT that were resolved when i filed a complaint online with the FCC. results were staggeringly quick and correct.

  352. My family have been AT&T customers since the 50’s. I have continued our tradition with landline long distance and now DirectTV. I want you to know that I disagree with your advertising on Laura Ingraham’s shows and plan to discontinue both services if you continue to support her. Her most recent attacks on David Hogg, the Parkland HS student are disgusting and wrong. The kids that were killed and injured could have been mine or yours and Ms. Ingraham chooses to sell the most vile forms of conservatism to gain the clicks needed to sell your products. I suggest you instead support the Parkland students who are clearly better communicators than Ms. Ingraham, and have an uplifting message. Your public response will determine my next choices. Thank you for reading this and considering your position.

  353. Dear AT and T,
    I am offended by Fox News and Laura Ingraham’s contemptuous attacks on David Hogg and survivors of gun violence. I am, likewise, offended by your advertising of Laura Ingraham’s show. You have a choice to remove your advertising from her. To continue your advertising makes you complicit in her odious behavior. For me to continue buying your product would also make me complicit. I will stop usingyour product and find alternatives if your advertising continues to support unrepentant adults who do not behave like adults. I’d be grateful if you end your support of such contemptible behavior. I’d also be grateful that you let me know when you’ve done so. Sincerely, Allan Siegel

  354. One more thing. If AT&T continues to support the Laura Ingraham how, I will sell my AT&T stock with no hesitation. Ms Ingraham insulted a Parkland survivor and student. Shameful,

    A retired teacher and AT&T customer and shareholder

  355. I called AT&T this morning to get two replacement remotes as mine are not working. After telling the computer what I needed I waited almost 26 mins. only to find that they needed to transfer me to the correct dept. After waiting another 8-10 mins. it happened again and I had to wait for another transfer–close to 40+ mins. now. Lo and behold, I needed to be transferred again. I had to troubleshoot with a person whom I could not understand though she was pleasant enough. I finally asked how to cancel my service and was again transferred. The new dept. quickly says they can send me new remotes. Amazing. Then I ask what is the process when I cancel and they tell me about mailing back the equipment but the satellite dish can be trashed. You don’t recycle dishes? Seriously, where can they be trashed? It makes me sad that AT&T does not make enough money to hire enough staff. Being on the phone for over an hour is ridiculous.

  356. I am not an AT$T customer nor will I ever be. I am greatly disappointed that AT$T decided to pull their advertising from the Laura Ingraham show on Fox. You may think that the storm has cleared and you will get back to normal, but you have angered millions of conservative Americans with your PC actions. I’m hoping that you will feel the impact of these people boycotting you and that it will take years, if ever, to recover. You have a lot of excellent competition and with actions that alienate half of America, you will feel the loss.

    I don’t expect that this comment will be posted, but perhaps people who see it will consider their negative experiences with your company and this will be the nudge needed to get them to leave your company.

  357. I was an ATT customer for 3 years prior to moving from my previous address. Never had an issue there. However, we moved less than one city block over to our new house, and they don’t provide services to my new house. When I called, they stated there isn’t enough room on their server to add my address to obtain WiFi. I have called ever 2-3 weeks trying to find a way to add our address to be able to obtain internet. Everyone else in my neighborhood has ATT WiFi, except our address. When I call customer service, they do not know what can be done, and state ‘I’m sorry, we don’t have service to your area, and I’m not sure when it will be available.” They kept trying to sell me cell phone service. I contacted the technical support team, and they stated that our address wouldn’t pull up. This house has been here since 1975, and we have been here over 6 months. Nobody has been able to give me a reason why they cannot add our address for WiFi services.

  358. AT&T mails stuff to my address in my son’s name. My son does NOT live at this address and has NOT lived here for 25 years. I cannot find Customer Service contact info. where I can ask them to remove him from their mailing address. If anybody has appropriate contact info., please do share with me. Thank you!

  359. Presently I have DirecTV and cell phone service through AT&T. Tell me, why should I continue dealing with AT&T on these services when you bribed Trump’s lawyer, Cohen, around $200,000 to assist with AT&T merger with Times Warner?

    I thought I was dealing with an American forthright company.

  360. It was very difficult to find an email address for you so I’ll leave this here. I’m quite happy that I don’t use your services and hope you got your 600000 k worth from Michael Cohen. Did he help you kill net neutrality? May a bright and shining light shine on your greed.

  361. I been with At&t for more than 2 years now, they miss leded me when I first sign in at the store, all the numbers I got for my wireless service in writing was 90% wrong, They just used those numbers to get me in after I canceled with Version, the way the explained it was: it is the first and second bill will be big mass (I don’t know why) then everything will go back to where we promissed you, that never happened, I stayed with them and waitied , every month I had to go to the store to fix the bill, I got crazy tiered from doing this every month, so I called customer service and they put me in fix bill for $304 including tax for my 6 lines with only 20 GB sheared data, I got an offer from T-moble for 50% less monthly payment with more data (50GB) T-moble will pay everything, my phones, and the termnation fees. I called At&t to cancel my service, they said they will give me 22GM per line and keep my payment the same on $304 per month with tax, this never happened, the very next month my bill came crazy high, in $418, I called on April 13 talked to J. G from the combined department, he convert everything to one bill and he TXTED me the new bill amount of $353.48 total monthly payment, again he did text me the numbers so I was not dreaming. this did not happen again, so I called again, spend more than 2 hours in the phone with M. G this time, she said J. G did not submit the request correctly and she promised she will do this correctly this time, this was on May 11th, she said someone from the BACK OFFICE will call me within 3-7 days, guess what! NO ONE CALLED and I got bill in the mail for $813.82 with past Due bill of $391.44. Called again in my day off , spend all the day talking back and forth with them, put on hold for more than 45 minutes and spend all my day talking to 4 differnt people some suopervisors, I end up with one thing, we are sorry but Jeorge miss qouted you and your bill going to be $421 for just wierless phones and I still have to pay $110 for my home service (internet, TV and land phone), I asked them to read what the notes says , they see it but they said we can not do this price, if you want to cancle now you have to pay a lot of money, this is the way they keep people, lies, and threats with big canclation fees, they send my call after all this to the loyalty department, the supervisor said she has nothing to say or do and she hung up on me. They say all calls are recorded, I wish they can listen to the conversation and what kind of services they provide. this is what we get, lies and disrespect

  362. you guys need to be shamed on the services you provide, I wish someone will read this, but I am sure no one cares so why bother to write, I just want other people to read this, maybe it will prevent them from same mistakes

  363. I called ATT to bundle all my devices and after 3 days of almost 2 hours each day, I received another call that I could not have my land line phone number because it must be blocked by my current provider. After talking to my provider I was told that my landline number was transferable to ATT and that they should know that by checking. Also I could not keep my cell phone number and I am not changing my number. I was displeased with all the hours I spent on the phone and at the end of all my conversations I decided to cancel my order with ATT fearing if this is the start of changing service to ATT how hard would it be to make any changes or additions in the future?
    Your people were nice but this was ridiculous just to bundle services.

  364. GO ONLINE FOR THE FCC. YOU WILL GET RESOLUTIONS! ATT billed me for returned equipment for 2 years. there were other $ inconsistencies, to put it politely. i spent at least 40 hours on the phone in 2 years, and wish ATT would give me a cadillac for it. if not a car, then a $$ recompense for calling and repeatedly getting A FOUNTAIN OF MISINFORMATION. THEY INVENTED SOME REAL WHOPPERS, in telling me that the problem was resolved, when it was not. finally i filed a complaint w/the FCC. bingo, they got ATT to call me withing 2 days. they outlined my grievances, and i got me a refund of $157 within a week. you can knock me over with a feather. THIS WORKS FOR ANY TV, INTERNET, WIRELESS, PHONE service providers.

  365. I have been try since 8/15/2018 to get through to att about my wireless bill.
    6/15 I spent 10 min 3 times on hold between transfers.
    On 6/18/2018 I tried calling again. Finally getting through the phone system I got a rep,

    After giving the rep my account number 6 times, I had to hang up. I had an appointment.
    Terrible customer service , and over billing of customers!

  366. After giving the rep my account number 6 times, I had to hang up. I had an appointment.
    Terrible customer service , and over billing of customers!

  367. AT&T Corporate
    208 South Akard St
    Dallas, Tx 75202

    To Whom It May Concern,

    I am writing to let the Corporate office know of my horrible experience with the AT&T customer service and the terrible internet service that I tolerated longer than I should have.
    First, for 2 years I called and complained about my service periodically….when I got so frustrated with the inconsistent quality……dropped internet serve CONSTANTLY, did I CONSTANTLY, yes I did say CONSTANTLY. Finally, I had decided I had enough in April of 2018, made the call to cancel. Low and behold, in speaking with a customer service rep (probably the only excellent you have, as none of the others have been helpful or given me a final resolution to my issues) let me know that…..”you have Fiber Optic cable in your neighborhood”….which had been there for almost a year!!!!! Was any one from AT&T going to let us know?????? That’s pretty sorry business practice in my opinion.
    So, I decided to stay….as the rep told me about the benefits of bundle billing for internet and DirecTV. I said sign me up! So, received the first bill. No problems here. Then fast forward to today…..
    After receiving my bundle bill, I have also received ANOTHER internet bill from the old account with past-due charges!?!. Kinda thinking that AT&T should know when a customer changes over from one account to another….so giving you all the benefit of the doubt, I decided to try to get this cleared up over the phone. WHAT a BAD decision. I have never experienced such a confused, disjointed, convoluted process of trying to get an account fixed.
    After being on hold for over 15 minutes. I had to hang up. Then I attempted to call again a few hours later……I actually called on my Cell Phone and on a landline, hoping one of the lines would be picked up… again after being on hold for 20 minutes…..someone answers. After explaining my issue……the rep says I will have to transfer you to DSL. On hold for 10 minutes, someone answers……..I tell my story again, the rep says I’ll have to transfer you to DSL……..again REALLY? On hold for a few more minutes……..the same thing AGAIN!!!!!!! NOW, I have been on the phone for over 45minutes……a rep answers and her connection is bad, I can barely hear her and the phone hangs up. I am DONE!!!!!
    This letter serves to let you know that the account number XXXXXXXXXXXXXXX WILL NOT BE PAID. Customers expect the business to be managed, knowing how handle customer issues, not putting people on hold and transferring calls incessantly. How can a company not know how to merge accounts when there are changes to the services? And notifying them when a service has been upgraded? All this seems so basic to me. There are many complaints and bad reviews on AT&T. I suggest you quickly address these or you may find your business failing. There too many other choices out there for internet and TV.

    ~ Temporary Customer of AT&T

  368. Last week I called 1-800-288-2020 to get a number because my Facebook account had been hacked. I asked for a number tp report this, I was given1-844-434-0478 to take care of my problem. They answered SUPPORT how May a help you. Well they said they could help but since the account asked for ITunes Gift cards that is what I needed to get the account back.well after spending $400 in gift cards, I found out I was being scammed. I feel a credit or reimbursement is due me because at&t gave me this number and I still have not gotten back my account. We have been with at&t for over 25 years and we feel since this all started with the number from at&t we derserve a credit or something.

    for over 25 years

  369. NEVER in the many yrs had ATT such horrible service- EXTREMELY hard to talk with a Human ! I have invalid husband & we have to wait 4 DAYS to have remote sent to the home ! he know spends time starring at the 4 walls – and to find out status of the delivery date unable to get into ATT account & gee they have such workable hrs to MAYBE actually talk to someone who can clear up the account! I can see dumping this entire system on the curb- and knowing any other cable co is not much better………

  370. All I need is a service call to reconnect my Direct TV, WiFi, and internet. Took apart anticipating a move, didn’t move. I have all the parts, just need a service call preferably August 6, 2018 @ 9am. Anderson Waldon. tried many ways online with no success.

  371. Your services are terrible. Your directions are messy and confused. I cannot even reset my new password or obtain information about what is going on with an installation that I have awaiting for 2 weeks, with no results.
    I am a subscriber with Direct TV, Acct. No,69579836; meaning I am an existing customer whom wants to be reinstalled with Internet and home telephone again. I switched to Charter because the net keep going down and you did not served it.
    Now I want to switch back to At & T and you do not deliver. Shame, such a big corporation.
    They had set me up for installation for July 19th.(home phone & internet). They did not show; I called they could not find any records. Order was not processed properly or was misplaced. They rescheduled again for Friday July 27 from 11:00am to 1:00pm. A young man came and left without doing any installation, not even communicating with me. Still NO ONE from AT & T has called or tell us when I am going to be installed to the services I requested. No manager, no foreman, no installer, when is my order going to be performed? I am so upset that I feel like cancelling Direct TV and going to any, anyone of the small competition, Dish, or Charter or whatever, seems to me that perhaps they can give service to an old customer more efficient that AT & T.
    When…? are you going to serve your account, a customer…?

  372. Can anyone contact me and tell me what to expect. Are you servicing La Crescenta area? You have my records.

  373. Terrible
    Email has been hacked. Sounds crazy but it’s by Russians. Email has a Strovos min mail
    WTH? And a year of CSer later, still no help.
    I don’t want to cold turkey anything but since you’re so hard to get ahold of and I’m going without email I’m going to simply break up with and start over.

    So. Tell me how I can get you out of my life.

  374. Every since I came back to AT&T less than 3 weeks ago I find communicating with them HORRIBLE. Customer care requires 3-4 calls to get someone that is not new and can answer your question. Trainees want you to hang on until they can find the answer on their own and refuse to connect you to a supervisor who MIGHT know the answer and then connect you to a number no longer in USE. The very few that were actually knowledgeable took me forever to get to. All in all I have had horrible customer (lack) service. SERVICE being the key word. I would leave but the thought of going through this again is terrifying to me.
    Oh by the way this address ATT IRU Discount Verification I believe to be a fraud and only wanted to report it. Impossible to do hopefully ATT reads these reviews and will actually provide a service to their customers by stopping this person.

  375. Could you email the agent’s name from Las Vegas that dumped my account this afternoon? Account number 285701769. Go ahead and listen to all the phone calls. I never got the full confirmation on disconnection. Does this person still have a job at At&T? It was never discussed with me on install that fiber was a bundled price, or having to wait for 21 days to get the correct router. I would love for someone to contact on the horrible service. Customer service is a big thing. I live in a neighborhood that just paid a pretty penny to add fiber throughout it. Do you still want other neighbors to sign up, or should I let them know on facebook, and Nextdoor how this situation has gone??? Call me anytime. Chris W. 616-520-7105

  376. Very Very BAD. on hold forever then they hang up on you after they say they are trying to find information for you. In the past few days I have been on hold with an associate as they try to find basic information. They seem to be new but that is fine but they hang up on you and never call back. I was trying to add servicesand had a few questions ….

  377. I need to get in touch with someone at ATT regarding a bill I received via email for service but the line was for internet service and the line and connection were hit by lightning during a storm in Memphis, TN several months ago so there has been no service. I had been unable to get in touch with them to let them know and have had no internet service from that location therefore I do not owe the money. Please give me contact information. I do not owe this money. Plus there is a cost of my time trying to get in contact with you.

  378. ATT/Directv quoted me a price to bundle my 3 services (phone, internet, tv. I received a bill for the telephone only which was double what i was quoted by the sales rep. I immediately called and was told my they would not honor that price and quoted me another which was still to much. I was told I could send it back and cancel because I had it under 14 days under a policy for unhappy customers which I did. After I returned it (verifiable) they charged my bank account $228.00 which I stopped payment on. Several weeks later I received a bill for $466.67. When I called back (after being hung up on once and transfer’d three times) they told me it went to collection and could not do anything. I asked for a supervisor and was told they were unavailable and would call me back. That never happened. I spent hours and hours trying to get them to help and it got me nothing or anywhere. What I was told about the internet was a lie also. I am now sending a consumer complaint to the Arizona Attorney Generals office and filing fraud charges against AT&T and Directv, All they had to do was be honest with me. When the right hand doesn’t care what the left hand does is a terrible situation for the consumer.

  379. My name is Anita Niffen I was mailed a letter that says I have to pay my bill by Sept. 11 or it service would not continue. I received the letter yesterday and was disconnected today. my number is 573 324 5485 and my address is 17616 Pike 256 Bowling Green, MO. 63334. I do not get paid until the end of the month every month because I am on a fixed income. I was told to call you, but as I said I am disconnected.

  380. My name is Anita Niffen I was mailed a letter that says I have to pay my bill by Sept. 11 or it service would not continue. I received the letter yesterday and was disconnected today. my number is 573 324 5485 and my address is 17616 Pike 256 Bowling Green, MO. 63334. I do not get paid until the end of the month every month because I am on a fixed income. I was told to call you, but as I said I am disconnected. I have not received a reply.

  381. Your customer service just sucks !!! What I was told, and what I got, were two different things ! I find that unacceptable. I have given at&t more than one chance to do the right thing. I feel I have no choice but to find anther provider.Nor could I recommend at&t to ANYONE !

  382. Account number 133567019. Phone and internet. I cancelled my service weeks ago. I have received a bill for $59.00 credit. When will I get a refund?

  383. Your customer service just sucks !!! What I was told, and what I got, were two different things ! I find that unacceptable. I have given at&t more than one chance to do the right thing. I feel I have no choice but to find anther provider.Nor could I recommend at&t to ANYONE !


  384. Called AT&T repair service on Sept 7,2018. A storm knocked down my phone lines and they were resting on my garage. They said they would send someone out on Sept 21, 2018 by 6PM. I called at 2PM and asked if it would be repaired–they said yes by 6PM. I called later at 5 PM and they assured me it would be fixed by 6 PM. After 6 PM I called and they said the serviceman was running late and they would not be able to fix my line till at least Sept 22, 2018. I waited all day for nothing. AT&T could not call and let a person they were not coming. THIS IS CUSTOMER SERVICE?? This is the third time I have had problems with AT&T service. Please let me know why I should continue with AT&T as I look for a new carrier.

  385. AT&T is the most frustrating experience with Customer Service I have ever experienced. The technician that installed my service has been the ONLY person that has been willing to offer help and he has been great. (Mat) Chat service should not even be offered since they cannot understand any billing issues and come to think of it, the people on the phone don’t understand anything either after you go through the aggravation of the virtual assistant that answers. If you ever get to a person and can understand them, my experience has been that they are no help, be it a representative or their supervisor. Not sure how they stay in business.



  388. I have bad news to report. We are going to go with Dish bundle. We really don’t want to leave ATT, but we live on a fixed income & $300.00 a month is too much for us to pay. Dish offered us their bundle for #160.00 a month for 24 months.
    I asked how much it would go up after 24 months and he said about $20.00.
    If you could offer us the same deal we would stay with you. I hope you will consider this before 8:00am WEd. morning.We have been your clients for about 12 years.

  389. Yes I’ve had to call 2 times to get the NFL ticket taken off my bill,also when you call & can’t understand the person you are talking to makes things worse,know this when my contract is up,I will being leaving,1 cost,2 customer service is maybe 2 stars at best & direct tv goes out anytime you have any light rain or snow! So bye in 2019!

  390. To whom it may concern,

    Friday, 9/28/18, I went in AT&T store in Statesboro, Ga to add a line to my account. Normally, I have AT&T auto-drafted out of my account for my monthly bill. I was told that my payment had not been posted and was past due, and that I needed to pay it before I could continue adding a line. I made the payment using the app, which normally goes through instantly, but didn’t post immediately, so I was told to give it 24-hours and try to add a line then. I was in Atlanta, Ga the next day and the payment had not gone through. I went to the store in Johns Creek, and spoke with a representative that day. The auto-draft payment went through on that Saturday. However, the store salesman and the person I spoke to on the phone both were saying that the payment was still not showing on their end. Finally, I spoke with a woman over the phone who said she could see my payment from Saturday and that it should process in a few hours. It did not. Come Monday morning (10/1/18), I had TWO payments taken out of my account, I have TWO confirmation texts from AT&T for each of these payments, yet it is still showing I owe a balance. I have spoken with two more representatives since then (one Monday and one this morning). Both were unable to help me. Also, I added internet service last week with AT&T and the person who was supposed to install in Friday failed to show up. I am beyond frustrated. I have TWO charges of $193.64 taken out of my checking account yet AT&T doesn’t show that I have made a payment and I am unable to add a line. I just want someone to PLEASE solve this, I work full-time and do not have the time to continue being on my phone or going into stores to try and solve this on my own. At this point and I am just wanting to end all service with AT&T unless something can be done about this today.

    Thank you

  391. Iwas truly excited to be switching cable companies and when I received your brochure I decided you fit m needs!! I talked to Ruby on the phone and thought I was getting a super deal that was quoted as $110.00 a month for a bundle package with no installation charge. When your technician arrived on the 10th of spt. he was friendly, knowledgeable about all of your products. He took time to explain installation and even demonstrated how to operate everything we received. The good part stopped there! We received your first bill and it was for $151.00 instead of what was quote by Ruby Whenwe called about it a young lady named Annna talked to us and promise to hav Ruby call and explain why the differenc. It seems as though we were blown ff and after being in customer service for 35 years that upset me!! When I called about the bill again I got someone who really disinterested and insulting!! I own my own business and I would come down hard onany employee that potentially alienated a customer! While I understand business I fail to see giving one quote while billing another. The products are fine but the communication from your call center stinks period!!

  392. Today 10-14-2018 I get a phone call and they left message that my phone service was going to be interrupted for non paymentnof bill.I made a 86.60 dollar payment on 9-25-18.I am up to date with this.I do not appreciate being aggravated with such news.I am old and don’t need to get upset.I have confirmation number where the bill was paid.Thank you for your time and I hope you can resolve this.Alfred O’Neal

  393. Since August I have been dealing with overage charges on my data because I have a weak signal WiFi. August I had my WiFi network changed after your people tested my lines , got a strong signal . I was given 2 similar names your support told me that my old network was good on my iPad what ever was working on my other devices was good. That I would be credit on my overages on my next bills, we were disconnected, she didn’t call back and I received a text that I you would be adding $15.00 to my account for data over drafts. To add hurt to injury. I called yesterday because I had a notice for a pact due for the $70.00 I explained I was not paying for their error. That 42 years I’ve been a customer and I was tired that I was disabled I don’t leave my house, I’m on a fixed income, it can’t all go to you. She said she would help that she had a plan where my wireless would be $5.00 cheaper than it present, that it would be unlimited. I specifically stated I did not want direct tv, I’m a reader i have Prime I have echo because I make voice calls , I don’t do TV. Dallas internet was down so I had no way of checking what she was doing, this morning I woke up to $500 + bill. If I was upset over a $300 bill why would I want to pay this type of bill and why the deception?

  394. I was on the phone 25 minutes today and when asked for a manager was put on hold and then we were disconnected. I switched my service to Verizon on August 21, 2018. I no longer wanted service for a tablet and I told Verizon when they handled it for me. I have been billed twice now from AT&T for the use of the tablet and i tried to cancel it. I do not even own it any longer. AT&T told me over the phone they could not credit my account to show a zero balance and I told them I should not even have an account any longer. I want this taken care of. It is not right.

  395. I recently switched to ATT and purchased 32 phones, it’s been about 14 days and I hate this company so so much. I’ve called, I’ve written at least 5 emails to the store manager that sold me the plans. He just don’t give a crap, customer service doesn’t give a crap, worst thing I ever did, will switch back to Verizon by close of business today. When I thought there was no service worse the comcast and Verizon AAT steps up and says we got this!!

  396. I received this from…
    Att Internet Services‘s promotional contest on November 04, 2018
    Dear client Att Internet Services,
    We would like to thank you for your loyalty to Att Internet Services, therefore, we offer you a chance to receive a Walmart $1000 Gift Card.
    Find a Walmart $1000 Gift Card
    ↓ To begin,all you have to do is choose the correct gift box.

    I selected the correct box but when I go to the “next” page I get an error message.

    I have a copy of the Gift Card (because I selected the right box) but this format won’t let me send it to you.

    How can I get the $1000 Gift Card promised on the AT&T Promotion?

    Thank you.

  397. CANNOT FIND AN ANSWER TO MY QUESTION. i FAXED A LETTER FROM MY JOB OF 262-641-0508 (PROULX RESEARCH) on Monday. It was faxed to the number 414-255-7598. The call did go through. When I got no response I realized I used the completely wrong fax number so I don’t know who got my very important and personal papers. Is there a way I can find out if that number is still working (when I call it acts like a fax) or who it belongs to so I can see if they received my fax and how I can handle the situation of getting it back or destroyed. CAN YOU PLEASE HELP ME!

  398. once again we have charges after an international trip that don’t make sense..I follow all you rules and comments for not getting international charges but still receive over $27 in additional charges..I spent over a half hour on the phone being passed around your system finally hung up, please credit me back the overcharges or have someone call that can actually help..thank you,

  399. I am Agnes from Indonesia.
    I had used AT & T pre paid Mobile number when I was travelled in United states for 15 days. AT & T still charged bill to my credit card every month without my authorization, and I am not used the phone number anymore, AT & T. The staff explained to me that no any contract when I bought the number.
    I need response/ feedback from AT & T and refund my money.


  400. I am trying to put my billing name on a business phone/inet. A simple transfer of the billing name on existing phone and inet at the same address. I have spent several days pursuing this simple process. Including a conference call involving the individual assigning the billing to me. I have been sent on a wild chase through your system. I have been given disconnected phone numbers and web addresses that have been discontinued. I have received a tech visit that I did not need, with unnecessary charges, as the equipment was already in place. 2 weeks later I am no closer to getting the business phone transferred to my name than when I started. I was led to two easy online ways to accept billing. One requires that my e-mail already be in your system. It is not. The second one given by a live rep. is a broken ink.

  401. I have had a billing issues for the past several months. Everytime I call one of their lovely customer service agents promises they have straightened out of the issue, made the necessary corrections on my bill and promised that everything is fixed. HAHAHAHA!!!! JOKE!!! Upon receiving the next month’s, I will see that nothing has been corrected and my bill is even higher. This month’s bill has pushed me over the edge – they threatened disconnection saying I didn’t pay my bill correctly. Crazy me…paid what I was told to pay by the customer service agent after he supposedly made account adjustments. I am tired of dealing with this company. Their customer support is horrible. They obviously don’t do what they say they are going to do. At this moment, I would love to throw he TV bundle/internet as well as the land line we have with them out the window!!

  402. I received a notice regarding a discount for veterans. I called the number indicated but will not give the last 4 digits of my SS number. I currently am using your internet, tv and line service account # 283965694. Question: is the veteran
    discount only for new customers and/or existing cutomers.

  403. Horrific.
    Out of crucial Landline service since around November 12, 2018. When I returned from a vacation on December 1st and began calling them from my cell, there has been zero help restoring my service. They simply blamed Verizon and did nothing.

    They have no customer service.

  404. AT&T is pressuring their customers to sign-up for Auto-Pay by making it nearly impossible, and entering added time-consuming codes to access their accounts. I have spent countless hours on the phone lines and chat-line to correct their deceptive billing practices. I have filed a complaint with the Attorney Generals’ Office here in Nevada. Also the Consumer Protection Division. I am also considering a Class-Action Suit against AT&T. AT&T couldn’t care less about customer-service , or addressing complaints. The right-hand doesn’t know what the other is doing, and their actions demonstrate it. Bring it on…I have a lot of time on my hands!

  405. have been trying to cancel upcoming service installation. All I have able to do is get transferred from one department to another answering the same questions over and over to no avail. Please, please, someone HELP!!

  406. My name is Barbara Hunt, I have been with AT&T since 1990. I am so very disappoint with customer service, I called to speak with a supervisor with no Avail. I was complaining about my bill being so high wouldn’t anyone help me. I regret to say I will be leaving AT&T the first of this year because I feel that I have been treated so badly by customer care. AT&T has change so much and I love doing business with AT&T but can’t any longer.

  407. Been on phone for over a hour with 4 different people with no results. Very poor setup they just keep transferring you to someone else then transfer you back to beginning. No one know what to do.

  408. I had a technician out yesterday and after he left another guy came to my door claiming to be Att and was follow up to help me with my apps on my phone? This seemed quite odd and the technician never mentioned him coming after he left?
    Is this standard practice with Att ? I need to know if this was legit?
    Please contact me ASAP.
    Thank you

  409. Because of your most recent TV commercial showing two gay men (conversing with baby sitter), I will no longer purchase/support/utilize any product/s associated with AT&T. Canceling all ties.

  410. I am extremely dissatisfied with AT&T. I will advise others to choose AT&T’s competitors. Customer service led me to believe that a bill, which I accidentally ran up while overseas, would be covered and I would not be charged anything more than my normal bill. I am not upset that I was charged. I am upset that customer service led me astray and I planned accordingly. I have been warned by others of AT&T’s service and I have found out first hand why I should not and will not be using AT&T when I return to the U.S.

  411. Does anyone from AT & T read these posts? Seems 95% represent bad service. I too have been mislead and am very displeased. My bill increased $90 in one month. Not acceptable. The explanation I received was also unsatisfactory. It seems like someone from AT & T would take notice and start resolving all of these customer service issues. AT & T will disappear if they don’t step up and make some very vital changes to there policies and their customer service.

  412. Hello I have an unusual problem concerning the newer I phones vs the I phone 4
    MY wife wears an old hearing aid that sill ok is not Bluetooth compatible and the newer phones we tried an 8 and the hearing aid picks up interference from the phone s she is stuck right now using her old I phone 4 which works but we know that it’s life span is probably expired already. A new hearing aid is 2-3 K so it is not in the possible category right now is there any of the newer phones that we could get to work with the old aid since the 4 works we are ok right now. Another question is it possible to get a new 4 to extend the use full life to my wife…

  413. I can receive calls but can’t call out. Everything I have eached online gives me a damned Phone Number to Call.

  414. I just called the customer service # 1-800-288-2020 and the girl on the other end couldn’t speak or understand English well. How can I contact customer service in the U.S. I am a Vietnam Veteran and this disrespects me…..

  415. I called to transfer services to a new location since I am moving. The AT&T rep said I could bring my old internet box and it would work.

    I get a text from a past neighbor saying that I have received a package at my old address. Turns out it was from AT&T and that they sent out some hardwire. I am literally dumbfounded that they sent it to my old address but started the service at the new address starting at midnight. This company is a joke.

  416. Direct tv sent technician out Wed to hook up my dish, from the time he got here he started making up excuses why he couldn’t hook up my dish. He even arrived without calling or text. I had it hooked up across the street 5 months ago in an apartment for someone else who didn’t keep the 2 year contract I signed for them, so I was going to honor the agreement and have service moved across street to my apartment and keep service. I got the same technician that came out last time so here we went again with excuses. Tim the technician from Tennessee knows he had to run wire and do a complete install because I was keeping my internet with xfinity because you can’t beat their services on internet so he couldn’t just use their wires that was already in home so he started making up excuses again today on why he couldn’t do it. I don’t want your services any longer, I’m just glad all this BS happened before I actually had to deal with your services. A little advice to you, get rid of any techinian that gives you a bad name and also honor your end of contract y’all have too much competition to be made look all look bad.

  417. Dear att expert, I am a high school sophomore in China, my name is Lu Xiaofeng, I want to unlock one of my Apple phone bought from the United States. This mobile phone was when the nurse’s aunt bought me said that this summer vacation was brought back to me, but the outbreak she chose to return home to contribute their own strength, but unfortunately she died of infection in the fight against the epidemic. Because before give me the phone did not know the att account, has been aunt as a gift to me, I hope to receive this email experts can approve my unlock request, see in a love of their nephew’s aunt’s share, this is the aunt gave me the last gift

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