Contact Aeromexico Customer Service
Contacting Aeromexico Customer Service Center
Aeromexico is an airline specializing in travel to Mexico. In addition to basic one-way and round-trip flights, the company also offers vacations, last-minute flights and travel/destination information. Aeromexico currently flies to Los Cabos, Mexico City, Tijuana, Merida, La Paz and Loreto among many other destinations.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
From the contact page we were able to find three phone numbers for Aeromexico customer service. We did not find hours listed for any of the customer service departments.
- Customer Service from Mexico City: 5133-4000
- Customer Service in Mexico: 01-800-021-4000
- Customer Service in the US: 1-800-237-6639
Aeromexico also offers a list of call center phone numbers for reservations and flight information.
- Argentina: 0800-888-22-76
- Brazil: 0800-891-7512
- South China: 10-800-120-30-44
- North China: 10-800-712-30-44
- Chinese Community in Mexico: 01-800-84-999-79
- Colombia: 01-8009-520-533
- Costa Rica: 0800-052-1447
- Spain: 900-995-282
- France: 0800-916-754
- Honduras: 8000-122-6139
- Japan: 00-663-352-2108
- Peru: 800-534-07
You can write to the Aeromexico customer relations department or the US Department of Transportation with complaints. Letters to the US Department of Transportation should be reserved for issues regarding safety and security, not general customer service.
AeromexicoAttn: Consumer Relations3663 N. Sam Houston PkwySte. 500Houston, TX 77032
Aviation Consumer Protection DivisionC-75US Department of Transportation1200 New Jersey Ave. SEWashington, DC 20590
You can book a flight, learn the status of your flight or find information about some of the fantastic destinations available from Aeromexico on the official website at http://www.aeromexico.com/us/welcome.html. You will notice immediately that the website is all about selling the visitor on travel with lots of beautiful pictures and sale prices scrolling at eye level, but the website offers more than just a sales pitch to get on a plane. Customer service, flight tracking and web check-in are all available from the website.
Customer Service Email
Aeromexico customer service does not offer a contact form on the official website like most airlines and businesses. Instead, customers are asked to send emails to a direct email address at Aeromexico. Remember to leave out personal and financial information that should be kept secure, including bank account numbers, credit card numbers and log in information of any kind.
Customer Service: firstname.lastname@example.org
When you call Aeromexico customer service you will need to press 1 for English then press 4 for general information. If you press 0 you will listen to the list of options all over again. After pressing 4 we were placed on hold for an agent. Messages were played on hold in both English and Spanish. When the agent finally answered the call well after the two minute mark, he spoke Spanish – not English. We asked for information on traveling with food allergies and the agent immediately started speaking English, though with a strong accent. He was able to answer our question after a bit of clarification.