Contacting Verizon Fios Customer Service Center
Verizon Fios is a company associated with Verizon Wireless that offers cable, Internet and home telephone. Service areas are limited and not all areas covered by Verizon Wireless will be covered by Verizon Fios. If you’re interested in ordering Verizon Fios services, you’ll need to enter your street address. If services are available, your street address will be found and you’ll be asked additional questions about ordering.
Phone Contact Numbers
When we entered our zip code to find the customer service phone numbers, we were redirected to the Verizon main website. Internet and television support are available 24 hours a day. Telephone support is only available between the hours of 8 a.m. and 9 p.m. Monday to Friday and 9 a.m. and 5 p.m. Saturday.
- Fios Internet and TV: 1-800-837-4966
- Residential Phone: 1-800-837-4966
- TTY: 1-800-974-6006
- Online Support: 1-866-326-7937
- Payment Information: 1-800-698-3545
You can send Verizon a letter or payment – but you must use the proper mailing address.
Verizon – General Communication
P.O. Box 6000
Hayden, ID 83835
Verizon – Payment Center
P.O. Box 920041
Dallas, TX 75392-0041
For more information on Verizon Fios and the services offered, visit the main site as http://program.verizon.com/fios/. One of the main selling points for Verizon Fios is the fiber optic lines used for television and Internet access. Verizon Fios claims fiber optics are faster than cable connections.
Customer Service Email
If you have an issue with Verizon Fios and you need to email customer service, you can use the email form https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm online. Verizon Fios does not offer an email address for Verizon Fios customer service.
We’ve sent an email to Verizon Fios inquiring about when service will be available in our area. We’ll report how long it takes Verizon Fios customer service to respond. According to the email contact form, they will respond within one business day. You can fill in the account number box with all zeros if you do not have an account.
When we called Verizon Fios customer service we were greeted with the normal automated system. We pressed 0 six times before the automated system finally gave up and connected us with a customer service representative. We were on the phone for about three minutes trying to get through customer service. When we finally made it to customer service, we asked about service expansions in our area and the representative said the customer service department was not privy to information on when new service areas would be established.
After contacting customer service, we had a positive experience. Did you have the same experience? Let us know.