Contacting Uniden Customer Service Center
Uniden is an electronics company that specializes in connectivity equipment, such as home phones, scanners, video systems and two-way radios. Products and services are sold on the Uniden website, but you can also find Uniden products in major retail locations. Support is based on product specifics, including model number. If you register your Uniden product and setup an online account, you can access support for your product from your account.
Contact Info:
Phone Contact Numbers
The Uniden customer service team will answer your call between 8 AM and 5 PM Monday to Friday. The call center is located in the Central time zone, so adjust your call time if you live in another time zone. There are no customer service hours on the weekends, but customers can feel free to email customer support during this time. Emails will be answered in the order they are received.
- Uniden Customer Support US: 1-800-297-1023
- Online Store, Parts and Accessories: 1-800-554-3988
- Repair Department: 1-800-235-3874
- TTY: 1-800-874-9314
- Corporate: 1-817-858-3300
Mailing Address
There is something powerful about a written letter of complaint or praise. For customers who still enjoy exercising that power, you can write to Uniden customer service at:
Uniden America Corporation4700 Amon Carter BlvdFort Worth, TX 76155
This is the address for the US corporate office.
Official Website
Uniden’s official website is published at http://www.uniden.com. There you can find information on all the latest technology for home surveillance and communication. Orders are placed directly from the website so descriptions are paired with prices. Prices on Uniden equipment may be different on external retail sites.
Customer Service Email
If you’ve placed an order or you’re thinking about placing an order and you want to contact Uniden customer service, use one of the three customer service emails directed to the orders and sales departments.
- Orders: order@uniden.com
- Presale Help: presales@uniden.com
- Check the Status of Your Order: orderstatus@uniden.com
If you have another issue with Uniden, contact the customer service team using the email form located at http://www.uniden.com/page/contactus_b2c.
Our Experience
When we called Uniden customer service the customer service team was on lunch. According to the message, the team takes lunch from 11:45 AM to 12:30 PM CST. During this time no one will answer your call, so the customer service hours are from 8 AM to 5 PM, but you cannot call between 11:45 AM and 12:30 PM.
We called after lunch time and reached customer service. You have to press 4 for English or 5 for French. After pressing 4 another list of options will be given. Press 1 for owner’s manual, 2 for purchases, 3 for repairs, 4 for parts and accessories, 5 for marine, 6 for Bluetooth. There are no options for customer service. You cannot press 0 to reach an agent.
I cannot comment on your customer service for as far as I can tell you don’t have any. I have been trying to get a repair on a UM525 VHF radio. I called the repair service to discuss my situation. After waiting about 10 minutes I was cut off . I called again and the same thing happened–cut off after waiting 10 plus minutes.
I prepared an email and hit the submit button–apparently nothing happened.
When I try to check status of my question, the site want’s me to log in, even though I have logged in. When I try to log in I get an error message.
I was able to get a repair packing slip on line but I don’t want to send the radio until I’ve talked to a representative. What do I need to do to get some service.
Uniden phone services suck! You are unable to reach the repair dept. On a scale of 1 to 10 you rate a minus 10!
You call the repair Ph No and get the general phone system, and can not get to the repair dept.
We are a full line retailer for every other brand, and this remind me as to why we do not sell Uniden.
Galen Onizuka
Store Manager
JH Marine Electronics
Uniden’s customer service is non existent. After trying in vain to store long distant numbers in my new phone’s memory, I called their customer service. After 45 min. on the phone, the Uniden representative determined that I was doing everying correctly but the phone was defective. She suggested that I email their customer service explaining my situation.I couldn’t return the phone since it was a gift from an out of town relative. So I did as directed and sent a detailed email…just guess what the reply was???? “You should call our customer service number.” Talk about a run around. Now I’m stuck with a defective phone and an email reply that was almost comical if it wasn’t so pathetic. How does Uniden stay in business with employees like these?