Contacting Smith and Wesson Customer Service Center
Smith and Wesson is a gun manufacturer in the United States. The company was established in 1852. You can currently view gun makes and models on the official website, but you cannot make purchases online. There is a retail locator you can use to search for the nearest Smith and Wesson dealer who sells the desired gun.
Contact Info:
Smith and Wesson customer service is available on a corporate and local level. If you need to contact the store where you purchased your gun, use the Find a Dealer tab at the top of any page of the website to find your local dealer.
Phone Contact Numbers
Smith and Wesson customer service hours are from 8 AM to 8 PM Monday to Friday ET. You can also call the international line, if applicable, between 8 AM and 5 PM Monday to Friday ET.
- Smith and Wesson Phone Number: 1-800-331-0852
- International Callers: 1-413-781-8300
- Fax US: 1-413-747-3317
- Fax International: 1-413-731-8980
Mailing Address
If you prefer to take up the pen and write a letter to Smith and Wesson, you can address the letter to the corporate office. This address is listed on the Contact Page of the Smith and Wesson website. We added the Attn line to customer service to help route your letter, but you can change that to the department you want to reach.
Smith and WessonAttn: Customer Service2100 Roosevelt AveSpringfield, MA 01104
Official Website
Everything you need to know and then some about Smith and Wesson guns can be found on the official website at http://www.smith-wesson.com. There are prices listed on the website, but these prices are only suggested retail prices. The actual price you pay for your Smith and Wesson gun may differ from that listed on the site. There is a federal law in place that requires a background check when purchasing a gun. In some states you may have to file paperwork to carry a handgun.
Social Media
We found two social sites for Smith and Wesson customer service. The sites aim to pass information to the customer, but they can also be used by the customer to reach a customer service agent. Log in to your account and send a message to Smith and Wesson. Make sure to include your contact information if you want the company to contact you back in a way other than your social account.
- Facebook: http://www.facebook.com/smithwessoncorp
- Twitter: https://twitter.com/SmithWessonCorp
Customer Service Email
There are a few email addresses listed on the Smith and Wesson contact page. One is for general customer service and the others for various departments as noted.
- Customer Service: qa@smith-wesson.com
- Instructors: instructors@smith-wesson.com
- Website Questions: website@smith-wesson.com
Our Experience
The customer service line for Smith and Wesson is open from 8 AM to 8 PM Monday to Friday ET. We called from two phone lines and neither call was answered by a customer service representative. We are unsure if the lines were just busy or if there was an issue on the day we called. If you’ve contacted Smith and Wesson customer service, feel free to leave a message below detailing how customer service handled your call.