Contact Smith And Wesson Customer Service

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Contacting Smith and Wesson Customer Service Center

Smith and Wesson is a gun manufacturer in the United States. The company was established in 1852. You can currently view gun makes and models on the official website, but you cannot make purchases online. There is a retail locator you can use to search for the nearest Smith and Wesson dealer who sells the desired gun.

Contact Info:

Smith and Wesson customer service is available on a corporate and local level. If you need to contact the store where you purchased your gun, use the Find a Dealer tab at the top of any page of the website to find your local dealer.

Phone Contact Numbers

Smith and Wesson customer service hours are from 8 AM to 8 PM Monday to Friday ET. You can also call the international line, if applicable, between 8 AM and 5 PM Monday to Friday ET.

  • Smith and Wesson Phone Number: 1-800-331-0852
  • International Callers: 1-413-781-8300
  • Fax US: 1-413-747-3317
  • Fax International: 1-413-731-8980

Mailing Address

If you prefer to take up the pen and write a letter to Smith and Wesson, you can address the letter to the corporate office. This address is listed on the Contact Page of the Smith and Wesson website. We added the Attn line to customer service to help route your letter, but you can change that to the department you want to reach.

Smith and WessonAttn: Customer Service2100 Roosevelt AveSpringfield, MA 01104

Official Website

Everything you need to know and then some about Smith and Wesson guns can be found on the official website at There are prices listed on the website, but these prices are only suggested retail prices. The actual price you pay for your Smith and Wesson gun may differ from that listed on the site. There is a federal law in place that requires a background check when purchasing a gun. In some states you may have to file paperwork to carry a handgun.

Social Media

We found two social sites for Smith and Wesson customer service. The sites aim to pass information to the customer, but they can also be used by the customer to reach a customer service agent. Log in to your account and send a message to Smith and Wesson. Make sure to include your contact information if you want the company to contact you back in a way other than your social account.

Customer Service Email

There are a few email addresses listed on the Smith and Wesson contact page. One is for general customer service and the others for various departments as noted.

Our Experience

The customer service line for Smith and Wesson is open from 8 AM to 8 PM Monday to Friday ET. We called from two phone lines and neither call was answered by a customer service representative. We are unsure if the lines were just busy or if there was an issue on the day we called. If you’ve contacted Smith and Wesson customer service, feel free to leave a message below detailing how customer service handled your call.

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Rating: 2.8/5 (4 votes cast)
Contact Smith And Wesson Customer Service, 2.8 out of 5 based on 4 ratings
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11 Comments on “Contact Smith And Wesson Customer Service
  1. I got a spring assist pocket knife and a pin broke within the first 20 days because my dad dropped it out of our tree stand and the pin broke when he backed over it on the quad if you could fix it or send a new one that is a right handed it would be cool just email me with details on how that works

    Jeremiah burch

  2. I bought the 22a1 smith and Wesson pistol its a sweet pistol I shot it all weekend and when I bought the pistol I got 1 plastic buffer so how can I get more of them I want to order 5 more of the plastic buffers

  3. I just would like to say thank you for the excellent way that you took care of my problem recently.My SD 9 mm handgun had a real bad split in the polymer and could not be repaired. You told me that you did not make the SD 9 any more so you up graded me to the M&P 9mm. I was very surprised that you would do that and very impressed at the same time. Thank you so much for taking care of me. I love my knew handgun. I have been telling all my friends what you did and they were amazed.I will always by my guns from Smith and Wesson and a lot of my friends say they will too.

  4. I ordered a 22lr model 617 from Hunters Supply Salinas Calif 7 months ago. I am curious how long are they back ordered? Thank you. Ron

  5. how come such a back up on 686 4inch plus revolvers been trying to find one for along time
    thank ken stamford ct

  6. i have recently bought a SDve .40. I really love how this gun shoots good all around for the price. the only complaint i have is with a full magazine, it causes rattling noises which are pretty loud. noise i wouldnt want to make protecting myself against man or animal. i heard that smith and wesson would send out new magazines being that they are aware of the problem. i understand this gun is no longer in production so the problem can no longer be prvented. other than that i really love the product.

  7. I purchased a body guard 14 monts ago with lazzer had to send back to factory becouse lazzer stoped working. waited 5 weeks for repair. got it back and used it 1 time now it will not work again.whats up with this gun. ? now what do i do? thanka…

  8. I have a newS&W 22 Compact. Sme brands of Ammo work fine and some will jam and not reload. Is this a common problem. I do love the way the pistol handles great and easy to hit target.

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