Contact PNC Bank Customer Service

Contacting PNC Bank Customer Service Center

PNC Bank is a financial institution providing personal banking for everyday customers. The company also supports the banking needs of businesses, investors and corporations. Wealth management and retirement programs are available.

to leave a comment about your customer service experience.

Contact Info

Phone Contact Numbers

Customer service hours are from 7 A.M. to 10 P.M. EST Monday to Friday and 8 A.M. to 5 P.M. EST Saturday and Sunday. IRA customer service is open from 8 A.M. to 6 P.M. EST Monday to Friday and 8:30 A.M. to 4:45 P.M. EST Saturday and Sunday.

  • Customer Service: 1-888-762-2265

If you call the customer service line during off hours you will be greeted with an automated system of banking options. You can use this automated system for some of your banking needs.

  • IRA Customer Service: 1-888-762-4727
  • Business Customer Service: 1-877-287-2654
  • Customer Service (Spanish): 1-866-465-2762
  • Online Banking Tech Customer Service: 1-800-762-2035
  • TDD: 1-800-531-1648
  • Wealth Management: 1-888-762-6226
  • Investment Accounts: 1-800-762-6111

Mailing Address

PNC Bank Customer Service
P.O. Box 535230
Pittsburg, PA 15253-5230

PNC Bank – Payments
P.O. Box 5570
Cleveland, OH 44101-0570

PNC Bank – Overnight Payments
6750 Miller Road
Brecksville, OH 44141

Mailstop BR-Y-YB58-01-5
PNC Mortgage
P.O. Box 1804
Dayton, OH 45401-1804

Official Website

The PNC Bank official website is The bank website lists all products and services, including financial, investment, corporate and institutional services. Customers can log in to bank accounts online to pay bills, order checks, contact customer service and more.

Customer Service Email

The customer service email address is not listed on the PNC Bank website, but on the Contact Us page there is an email form. The email form is secure, but the information you include in your email can be used to access your bank account without your knowledge, so don’t include your account password in the email communication.

Our Experience

Contacting customer service at PNC Bank is rather taxing. Attempting to speak to a customer service representative is difficult. The options are repeated multiple times and when you select the given option to speak to a customer service representative, you need to input your social security number. We waited two minutes before the automated system transferred us to a live representative. The total time we had to wait was more than 10 minutes.

We don’t know what PNC Bank thinks is customer service, but waiting 10 minutes is not our idea of optimal service. After waiting so long, we spoke to a live representative. They were apologetic and answered our questions in a professional manner. When we asked what was necessary to start an account, the representative gave us all of the relevant information.

Take out the wait time and the experience was satisfactory. What was your wait time and overall experience? Leave your comments below.

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54 Comments on “Contact PNC Bank Customer Service
  1. Boo! I canceled my pnc card. Crappy customer device and you can’t make a payment on your mobile device. Get with it pnc.

    • Gentlemen,

      Thank you for warning me early this year by mail that my card would expire in April, than just a few months away.

      I was so busy arranging my new textbooks, that I was late requesting the card.

      A few weeks ago I did send you a letter, asking you to send me a new card, so I can get some money from my account, which I had neglected for years. I was always hoping to get back to Cleveland, Ohio, where had opened my account just before I left for Hungary, where I live now.

      My permanent address is still the same, so please send me a new card along with a statement, showing me the current balance.

      Please send it by air, and deduct the cost from my account.
      Thank you.

      Cordially, Karoly Joseph Poor

      PLease use the address you sent the letter to me early this year, before my card expired. I will respond to it as soon as get it. Thank you again.

  2. Hi!

    Please kindly let me know what is the current dollar/Hungarian forint selling and buying rate of exchange at PNC. Also, if as an American citizen I move to Hungary to live there, can I withraw money at a bank in Hungary from my PNC checking account the same way as in the States? Are there limitations as to the amount and frequency? Thank you for replying soon..

    Karoly Joseph Poor

    Karoly Joseph Poor

      • P.S. forgot to tell you I contacted the Attorney Generals office and the Consumer Division. Sweat a little, now you know how we feel when you just take our money.

    • Shady isnt the word for it, I’d call it flat out burglary. They are overdraft happy even if the money is in your account, they look at tomorrows “Pending” (meaning we took your money out but the merchant hasn’t posted it yet), so too bad, looks like today there isnt enough money,even if its there, we think we’ll overdraft you any way. I’m not paying your rich coorporate slobs or your advertising any more. Bye Bye Birdie, steal from someone else, I cant afford it.

  3. To banker , went to use ATM for a deposit
    I did sign check wrong
    So the teller call’s me and told me I signed check wrong
    So i tell her I’m there to fix the problem
    She tells me …….I can’t let you do that I have to send it to some
    moron that will keep your check for a week or so
    because WE know you need that money
    And we want to fuck people over. This is why you see all the cash
    Checking stores all over strip malls. With all that tarp money you skam
    Off the taxpayers. You would think you would be kinder. That lady could of gave me my check back. If she wanted to …

  4. Why have comments if your going to just put
    Up good ones. My comment is waiting moderation by the moron that caused the problem
    So it will get deleted …yes

    *Edit* – I am impatient, sorry.

  5. Several months ago you ran a very sad ad, regarding the choice of a dog, due the mans finances. However to Dog owners you left the little dog behind very sad appearance. Even thought it was an Ad it was offensive to us dog owners.
    The ad had not ran for a while, but yesterday 7-14-13 it ran again. , after the first contact to you , the ad was not viewed. And I did re deposit my $9233.12 into an account . Today that money was withdrawn and my account closed. This add is very offensive to pet owners. And it appears that PNC could care less
    Thank you

  6. It is very frustrating to have a PNC app that I’m supposed to be able to deposit checks with that never works. On top of that, I have to write “for mobile deposit only” on the back, then when I drive to the bank to deposit it, they have to HOLD my deposit, all because your app NEVER WORKS. Now I don’t have access to MY MONEY because your app DOESNT WORK.

  7. I’m Renee Nahon’s son and we want to send you an official request…the inconvenient is that you have only a PO BOX…and no other address.
    Is it possible to send you this letter on a fax located in your bank.
    I’m waiting for an urgent answer.
    Claude Nahon

  8. The “customer service” at PNC is a joke. All they do is give you another number to call. They cannot answer questions or solve any problems.

    PNC Bank will charge you bogus fees and then give you the run around. They will charge you late fees for paying early, no joke. I have filed complaints with BBB and Dept. of Treasury against PNC Bank for this. One of their reps even told me he credited the late fee back. He lied.


  9. I have all of my accounts with PNC including mortgage. I went to my branch to cash in all my change saved up over the last year and was told that their policy changed. They would count it in the back and bring out a receipt but could not give me cash back on my cash turned in. They said it would be direct deposited in my account and should show up in two weeks, SERIOUSLY???? I had to go across the street and use a coin star machine and that cost me $25 in fees. I am seriously thinking of moving allmy accounts out of PNC!!!

  10. I’m sick and tired of your overdraft charges-WRONG. I’ve read your scathing reviews which shows I’m not the only one being screwed by you. I’m also disabled. I will take you to court if you don’t rectify my acct.-NOW

  11. Trying to get an online banking set up is absolutely one of the worst experience ever online .I am entering correct acct numbers and pin even went to local branch and got a debit card for my checking acct and set up pin ,. Nothing ever works to let me in same old messages over and over nothing can be verified .. Trying to find a simple contact us at pnc is a complete journey into frustration. It seems that you need account set up before you can contact PNC . I was with mercantile trust for 30 plus years and continued with PNC Am I mistaken to be doing business with a company that discourages a simple e mail access to the bank.

  12. I’ll bet it is.
    If you refuse to refund my deposit, please send that decision in writing with a valid signature. I’ll take from there.

  13. I AGREE WITH THE ABOVE. TRYING TO GET ONLINE WITH PNC BANKING IS THE WORST EXPERIENCE OF ANY BANKING INSTITUTION. We have joint accounts with Old National and PNC. They continually to persuade you to sign up for online banking then lock your account and do not allow regular questions as other institutions do. They won’t take your password, your id, your social security number or past checks or debits. You must have transactions within the week to the penny which means you must keep every receipt for every purchase. Even though you know where you’ve shopped, you must know to the penny the exact amount. We live totally debt free, and were treated like criminals when trying to access the account we set up and placed our money into. I would never ever encourage anyone to waste their time with PNC, and you certainly do not want to ever sign up for online banking if you every plan on checking your account. Go to Old National. It is not worth your time and frustration. On the scale of one to 10, they get a zero.

  14. Pnc is the worse bank ever for online banking. They lock your account and instead of normal questions, they require you to carry every receipt for the past week so you know to the penny what you spent in the past week. They ignore your social, anything on your statement and your id and password. We have joint accounts with both Old National and PNC. We never deal with Old National treating us (the owner of the account and money in it), like criminals the way PNC does. We live totally debt free and have impeccable credit but PNC who continually begs you to sign up for online banking, then puts you through the third degree refusing to unlock your account so after wasting 30 min. to an hour waiting for them to answer while they give you an earful of advertising, you can get in your car and drive to the bank to have them print off your balance. PNC is not worth the hassle. Go to Old National where you will be treated like a member of the family. We’ve had accounts at both banks for years. Unlike PNC, Old National values you as a customer.

  15. I went to our local branch with $78 in nickels and dimes fully expecting to be able to exchange this for paper money. Imagine my surprise when I was told that we would have to leave our change and wait for TWO WEEKS for our money to show up! Come on, people, we have been depositors of this bank since they purchased our original bank. Now to have a money machine in a bank?? Whose bright idea was that? Please explain just were one is to go to exchange “change” now????? How about helping your depositors out? A frustrated depositor!!

  16. CANT ORDER A FRICKIN PAYOFF on an auto loan! Urgh. What a useless website, and the customer service is a joke. Never again will a loan I get be through PNC. This is rediculous.

  17. PNC is so frustrating!! I have tried to call and speak to someone for 5 days only to hear a manager will call me tomorrow. They took money form one of my accounts and posted it to another WITHOUT TELLING ME. I now have 2 overdrawn accounts because they moved my money around. None will return my calls, but yet, they continue to charge both accounts overdraft fees. DO NOT BANK AT THIS BANK…they use every trick they can to charge you more fees.

  18. My daughter’s refund check was sent-no one there can tell why-to PNC. They deny the account exists, ever received a check, so WHERE did the money go? I talked to the “service representative” about a possible fraud and got zero help, a fax number to send documentation which turned out to be a number not in service, and a totally incompetent set of answers. This is banking?

  19. Requested PNC to resend the ATM card and PIN number for my 8 and 10 yr old kids accounts (which I a listed on)that never arrived to the address on file at time of account opening 43 days ago.
    After jumping through their verification hoops for 5 minutes(SS#, account numbers, transaction verifications, address, etc….) their answer is that they cannot initiate requests to have card and PIN numbers sent. Their solution is pawn it off to a local branch. If that is true, then why not say that it the first place when the question is asked. Waste of time. Worthless customer service Jason.


  21. I’ve spent the past 45 minutes trying to find the mailing address for customer service. Nowhere on their website, couldn’t get ahold of anyone on the phone, the ‘chat live’ option only pops up randomly (once in a blue moon) on their website. I sent a secure message, no response. I moved out of state and there are no PNCs within 1200 miles. The only way to close the account is via mail, but they don’t provide the address where to send the letter. Completely useless customer service.

  22. It is very much impossible to get to speak to someone or to get information such as a fax number for PNC Bank. Why is that? You should be more cutomoer friendly.

    thank you!

  23. This bank is a JOKE.

    The customer service is plain awful, it does not matter the time of the day you call you will get a 40 min wait due to the “high volume of calls”.

    The people at the escalation department are incompetents

    Glad to bring my business to another bank

  24. PNC is a Rip off acct was closed with National City they sent a letter stating I owed them $132 paid it to the letter the sent out they still stating it’s not paid that’s why its so many cases that’s suing them.Money Hungry Rip off

  25. I was in Louisville at the PNC bank On Dixie Hgwy. I advised the banker who sit in the cubicle on the 2nd. Show her the power of attorney. She did nothing at that time, but said she would call back in 2 days. I was not happy with that service. She did not call me. In the meantime, I returned on Fri. She did respond and she gave me A certified check for 3000. She messed up. I gave my bank the certified check. Now its no good, and my acct is in arrears. PNC took back the money. I want to get this resolved. I do not trust this bank.


  26. I live in a small town. PNC is the only bank in this town. I need to break a $20 bill. Went to drive thru and was told since I wasn’t an account holder the could not break the $20. They sent it back. I was looking at starting an account just for local business. But that will not happen now. If you can’t break my $20 I don’t want to put $50,000 to $100,000 in your bank. I don’t believe your bank is ethical in its practice’s and have proven you don’t need me. By the way I went to the store and they broke the $20. I will give them my business. Your practice is small mind and short sited. This was not a special service I was requested. I guess you don’t need me or my wife’s money we will stay with Chase Bank and allow them to hold our money.

  27. Wow couldn’t agree more with the horrible customer service. I just called for the second time in two months regarding the same issue customer service rep was very short and not helpful. My debit card freezes for use whenever I go out of state. This is crazy.. I’m all about security but how inconvenient. I was told there is no way around this that when you go out of state you have to withdraw from your account using your pin a few times before you can use it as credit. Where was this info when I opened up my account? It would have been nice to know before hand rather than spending my vacation time calling the bank to unfreeze my account. Absolutely ridiculous.

  28. I’m looking for a checking or savings account that supports true echeck payments to Ohio State University and Miami of Ohio University. I do not want a service which prints and mails checks (this is how most, like Fidelity) work. I do not want a service that requires ACH setup on the college side and then “withdraws” from my checking. I want to login to my account, select pay, select the school, enter my kids account , hit pay, and kniw the money gets electronic transferred in a few days. Do you supoort this service or know of any bank that does?

    Was impossible to ask this question via a pnc website as none support email or contact us forms unless you are already a customer.

  29. hi my name is robert i put in a request for a new atm card last week in september around 9/15/2015 the customer service agent told me to call you on 9/25/15 if the new card had not arrived by 9/25/115 but the new card arrived on 9/262015 and tried to activate i the new card but it had been canceled out because i did requested a new card be sent to on 9/25/15 , can you just use the card that i received on 9/26/2115 today my birthday is 4/17/1966 id # is 498788822 address is 130 laduemont dr creve coeur mo 63141 mothers maiden name is moore born in st,louis mo.can you please email me with the answer as soon as possible .


  31. Tonight i called from NYC at 11:38 PM (347 459 5953) to PNC customer service for change my home address. One of customer assistance received my call, asked my new home address and keep me hold 12 minutes and then without any sound she transfer the call to lost and stolen card department. I got this kind of service reason from New York ? Or my sound? Or the make a joke with customer ? Find out the truth. Thank. Sydur Rahman.

  32. I have been a PNC customer for many years. Today, I went to your branch in Niles, Illinois to make a deposit, consisting of approximately $150 in coins. The bank refused to accept my deposit, stating that they no longer have a coin counting machine. This decision to no longer accept coins is poor customer service. I then called a local community Wintrust bank and they will allow me to cash in the coins, even though I do not have an account.

  33. I have tried 4x to contact a human being through your customer service phone number and have been hung up on 4x after transfer! I am trying to contact someone regarding fees incurred at a WaWa ATM where it is clearly posted on the sign outside that thee are no fees charged when using their ATM. Over the past 6 months I have incurred 15 charges and cant seem to get anyone to give me an answer as to WHY! I can’t find a human to talk with! Therefore My customer service review is extremely poor! Put humans back in charge instead of machines!

  34. I went to a PNC bank close to my work on my lunch break to cash in some quarters and dimes with a total of $11 for bills. But to my surprise I was told because I don’t bank there you could not take my change and give me bills. REALLY…. ! Not only do I think it’s the stupidest thing I ever heard but for someone who was seriously thinking of opening an account there you really turned me off. I can’t believe you won’t help someone out for a couple bills because I don’t bank there. Very disappointed…

  35. Your bank is the least customer centric organization I have dealt with in a long time. It seems that you do not want to communicate. I need/would like an e-mail address for the PNC Bank manager at your LaGrange Park Branch. Phone calls go unreturned or just answered with we’re on vacation.

  36. I’ve been a customer at PNC bank in Port Richey, Fl. I called the bank at this location on Dec. 31 2015 to see if branch would be open on Saturday Nov 2 2016 and the message said it will be closed for New Years day but would be open Saturday from 9:00 am to 1:00 pm as usual. When I got to this branch at 10:00 am I found about 20 extremely mad customers trying to get THEIR money out to pay their rent! And a sign on the front door saying they will be closed? This is how PNC does business? Just leave your customers hanging? At the very last minute! You’ve shown that your less wealthy customers mean absolutely nothing to PNC Bank!!! Hopefully there will be enough of us moving our finances to a MUCH more dependable Bank to make you feel the loss!
    And we will be on EVERY site that rates businesses to voice our opinions of how PNC treats their customers!
    If you only want to do business with the rich you should advertise that fact!

    Disgusted with PNC, Al Faivre

  37. We have been a customer for over 5 years. We seldom get overdraft issues or charges. Well, my husband did not get paychecks for 2 weeks in December. He is a truck driver and loads were slow around Christmas. This past week we accrued 3 overdraft charges! Our fault, yes. You paid them anyway instead of bouncing them, we are so so grateful!! Truly we are. But it is so disappointing that when we spoke with branch manager in West Branch, MI branch about $105 in overdraft fees, she said no because we needed some expunged back in oct 2014!!! We NEVER HAVE THESE ISSUES. SOMETIMES THINGS GET HARD FOR PEOPLE. IT IS JUST SAD THAT THAT 105 IS SO CRUCIAL FOR PNC TO KEEP. It wasnt easy for my husband to ask them to remove fees, because every penny we make is needed. But, the fact that we had it done in Oct is just sad. We are honest people, trying to make it best we can on one income!!!!

  38. January 25, 2016

    249 Fifth Avenue,
    One PNC Plaza
    Pittsburgh, PA 15222

    William S. Demchak
    Chairman, President & CEO Joseph C. Guyaux
    President & CEO, PNC Mortgage Karen L. Larrimer
    Chief Customer Officer


    Dear Sirs/Madam:

    I am writing regarding an opportunity for PNC bank to improve internal communications and simultaneously provide a better customer experience. Specifically, PNC cannot seem to recognize and respond to proof of insurance supplied. This has happened two years running and it is annoying.

    Please note the attached correspondence which transmitted a second time proof of flood insurance. I asked that PNC confirm receipt and this has not occurred. It strikes me that PNC needs a dose of process re-engineering to improve internal and external communications. You’ll note that I promised to write to PNC management if no confirmation was forthcoming. Apparently this did not do anything to excite a response among your subordinates. Are you satisfied with this?

    Mr. Demchak, you wrote, “Recognizing that the ongoing success of our company depends upon our ability to provide a superior banking experience for every customer, we entered 2015 optimistic about opportunities to change the way people think about and do business with us.” This philosophy has not permeated every section of your organization.

    Robert Hornick

  39. I have been a PNC customer for over 10 years. It seems that anything outside of banking is always a struggle. I was told I’d get $300 for using direct deposit for my mortgage payment. I purchased the house in August. I have been trying to get this resolved and am getting nowhere!!!!!!!!!!!!!! So disappointed with them.

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