Contact PNC Bank Customer Service

Contacting PNC Bank Customer Service Center

PNC Bank is a financial institution providing personal banking for everyday customers. The company also supports the banking needs of businesses, investors and corporations. Wealth management and retirement programs are available.

to leave a comment about your customer service experience.

Contact Info

Phone Contact Numbers

Customer service hours are from 7 A.M. to 10 P.M. EST Monday to Friday and 8 A.M. to 5 P.M. EST Saturday and Sunday. IRA customer service is open from 8 A.M. to 6 P.M. EST Monday to Friday and 8:30 A.M. to 4:45 P.M. EST Saturday and Sunday.

  • Customer Service: 1-888-762-2265

If you call the customer service line during off hours you will be greeted with an automated system of banking options. You can use this automated system for some of your banking needs.

  • IRA Customer Service: 1-888-762-4727
  • Business Customer Service: 1-877-287-2654
  • Customer Service (Spanish): 1-866-465-2762
  • Online Banking Tech Customer Service: 1-800-762-2035
  • TDD: 1-800-531-1648
  • Wealth Management: 1-888-762-6226
  • Investment Accounts: 1-800-762-6111

Mailing Address

PNC Bank Customer Service
P.O. Box 535230
Pittsburg, PA 15253-5230

PNC Bank – Payments
P.O. Box 5570
Cleveland, OH 44101-0570

PNC Bank – Overnight Payments
6750 Miller Road
Brecksville, OH 44141

Mailstop BR-Y-YB58-01-5
PNC Mortgage
P.O. Box 1804
Dayton, OH 45401-1804

Official Website

The PNC Bank official website is The bank website lists all products and services, including financial, investment, corporate and institutional services. Customers can log in to bank accounts online to pay bills, order checks, contact customer service and more.

Customer Service Email

The customer service email address is not listed on the PNC Bank website, but on the Contact Us page there is an email form. The email form is secure, but the information you include in your email can be used to access your bank account without your knowledge, so don’t include your account password in the email communication.

Our Experience

Contacting customer service at PNC Bank is rather taxing. Attempting to speak to a customer service representative is difficult. The options are repeated multiple times and when you select the given option to speak to a customer service representative, you need to input your social security number. We waited two minutes before the automated system transferred us to a live representative. The total time we had to wait was more than 10 minutes.

We don’t know what PNC Bank thinks is customer service, but waiting 10 minutes is not our idea of optimal service. After waiting so long, we spoke to a live representative. They were apologetic and answered our questions in a professional manner. When we asked what was necessary to start an account, the representative gave us all of the relevant information.

Take out the wait time and the experience was satisfactory. What was your wait time and overall experience? Leave your comments below.

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Rating: 1.3/5 (16 votes cast)
Contact PNC Bank Customer Service, 1.3 out of 5 based on 16 ratings
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83 Comments on “Contact PNC Bank Customer Service
  1. Boo! I canceled my pnc card. Crappy customer device and you can’t make a payment on your mobile device. Get with it pnc.

    • Gentlemen,

      Thank you for warning me early this year by mail that my card would expire in April, than just a few months away.

      I was so busy arranging my new textbooks, that I was late requesting the card.

      A few weeks ago I did send you a letter, asking you to send me a new card, so I can get some money from my account, which I had neglected for years. I was always hoping to get back to Cleveland, Ohio, where had opened my account just before I left for Hungary, where I live now.

      My permanent address is still the same, so please send me a new card along with a statement, showing me the current balance.

      Please send it by air, and deduct the cost from my account.
      Thank you.

      Cordially, Karoly Joseph Poor

      PLease use the address you sent the letter to me early this year, before my card expired. I will respond to it as soon as get it. Thank you again.

  2. Hi!

    Please kindly let me know what is the current dollar/Hungarian forint selling and buying rate of exchange at PNC. Also, if as an American citizen I move to Hungary to live there, can I withraw money at a bank in Hungary from my PNC checking account the same way as in the States? Are there limitations as to the amount and frequency? Thank you for replying soon..

    Karoly Joseph Poor

    Karoly Joseph Poor

      • P.S. forgot to tell you I contacted the Attorney Generals office and the Consumer Division. Sweat a little, now you know how we feel when you just take our money.

    • Shady isnt the word for it, I’d call it flat out burglary. They are overdraft happy even if the money is in your account, they look at tomorrows “Pending” (meaning we took your money out but the merchant hasn’t posted it yet), so too bad, looks like today there isnt enough money,even if its there, we think we’ll overdraft you any way. I’m not paying your rich coorporate slobs or your advertising any more. Bye Bye Birdie, steal from someone else, I cant afford it.

  3. Why have comments if your going to just put
    Up good ones. My comment is waiting moderation by the moron that caused the problem
    So it will get deleted …yes

    *Edit* – I am impatient, sorry.

  4. Several months ago you ran a very sad ad, regarding the choice of a dog, due the mans finances. However to Dog owners you left the little dog behind very sad appearance. Even thought it was an Ad it was offensive to us dog owners.
    The ad had not ran for a while, but yesterday 7-14-13 it ran again. , after the first contact to you , the ad was not viewed. And I did re deposit my $9233.12 into an account . Today that money was withdrawn and my account closed. This add is very offensive to pet owners. And it appears that PNC could care less
    Thank you

  5. It is very frustrating to have a PNC app that I’m supposed to be able to deposit checks with that never works. On top of that, I have to write “for mobile deposit only” on the back, then when I drive to the bank to deposit it, they have to HOLD my deposit, all because your app NEVER WORKS. Now I don’t have access to MY MONEY because your app DOESNT WORK.

  6. I’m Renee Nahon’s son and we want to send you an official request…the inconvenient is that you have only a PO BOX…and no other address.
    Is it possible to send you this letter on a fax located in your bank.
    I’m waiting for an urgent answer.
    Claude Nahon

  7. The “customer service” at PNC is a joke. All they do is give you another number to call. They cannot answer questions or solve any problems.

    PNC Bank will charge you bogus fees and then give you the run around. They will charge you late fees for paying early, no joke. I have filed complaints with BBB and Dept. of Treasury against PNC Bank for this. One of their reps even told me he credited the late fee back. He lied.


  8. I have all of my accounts with PNC including mortgage. I went to my branch to cash in all my change saved up over the last year and was told that their policy changed. They would count it in the back and bring out a receipt but could not give me cash back on my cash turned in. They said it would be direct deposited in my account and should show up in two weeks, SERIOUSLY???? I had to go across the street and use a coin star machine and that cost me $25 in fees. I am seriously thinking of moving allmy accounts out of PNC!!!

  9. I’m sick and tired of your overdraft charges-WRONG. I’ve read your scathing reviews which shows I’m not the only one being screwed by you. I’m also disabled. I will take you to court if you don’t rectify my acct.-NOW

  10. Trying to get an online banking set up is absolutely one of the worst experience ever online .I am entering correct acct numbers and pin even went to local branch and got a debit card for my checking acct and set up pin ,. Nothing ever works to let me in same old messages over and over nothing can be verified .. Trying to find a simple contact us at pnc is a complete journey into frustration. It seems that you need account set up before you can contact PNC . I was with mercantile trust for 30 plus years and continued with PNC Am I mistaken to be doing business with a company that discourages a simple e mail access to the bank.

  11. I’ll bet it is.
    If you refuse to refund my deposit, please send that decision in writing with a valid signature. I’ll take from there.

  12. I AGREE WITH THE ABOVE. TRYING TO GET ONLINE WITH PNC BANKING IS THE WORST EXPERIENCE OF ANY BANKING INSTITUTION. We have joint accounts with Old National and PNC. They continually to persuade you to sign up for online banking then lock your account and do not allow regular questions as other institutions do. They won’t take your password, your id, your social security number or past checks or debits. You must have transactions within the week to the penny which means you must keep every receipt for every purchase. Even though you know where you’ve shopped, you must know to the penny the exact amount. We live totally debt free, and were treated like criminals when trying to access the account we set up and placed our money into. I would never ever encourage anyone to waste their time with PNC, and you certainly do not want to ever sign up for online banking if you every plan on checking your account. Go to Old National. It is not worth your time and frustration. On the scale of one to 10, they get a zero.

  13. Pnc is the worse bank ever for online banking. They lock your account and instead of normal questions, they require you to carry every receipt for the past week so you know to the penny what you spent in the past week. They ignore your social, anything on your statement and your id and password. We have joint accounts with both Old National and PNC. We never deal with Old National treating us (the owner of the account and money in it), like criminals the way PNC does. We live totally debt free and have impeccable credit but PNC who continually begs you to sign up for online banking, then puts you through the third degree refusing to unlock your account so after wasting 30 min. to an hour waiting for them to answer while they give you an earful of advertising, you can get in your car and drive to the bank to have them print off your balance. PNC is not worth the hassle. Go to Old National where you will be treated like a member of the family. We’ve had accounts at both banks for years. Unlike PNC, Old National values you as a customer.

  14. I went to our local branch with $78 in nickels and dimes fully expecting to be able to exchange this for paper money. Imagine my surprise when I was told that we would have to leave our change and wait for TWO WEEKS for our money to show up! Come on, people, we have been depositors of this bank since they purchased our original bank. Now to have a money machine in a bank?? Whose bright idea was that? Please explain just were one is to go to exchange “change” now????? How about helping your depositors out? A frustrated depositor!!

  15. CANT ORDER A FRICKIN PAYOFF on an auto loan! Urgh. What a useless website, and the customer service is a joke. Never again will a loan I get be through PNC. This is rediculous.

  16. PNC is so frustrating!! I have tried to call and speak to someone for 5 days only to hear a manager will call me tomorrow. They took money form one of my accounts and posted it to another WITHOUT TELLING ME. I now have 2 overdrawn accounts because they moved my money around. None will return my calls, but yet, they continue to charge both accounts overdraft fees. DO NOT BANK AT THIS BANK…they use every trick they can to charge you more fees.

  17. My daughter’s refund check was sent-no one there can tell why-to PNC. They deny the account exists, ever received a check, so WHERE did the money go? I talked to the “service representative” about a possible fraud and got zero help, a fax number to send documentation which turned out to be a number not in service, and a totally incompetent set of answers. This is banking?

  18. Requested PNC to resend the ATM card and PIN number for my 8 and 10 yr old kids accounts (which I a listed on)that never arrived to the address on file at time of account opening 43 days ago.
    After jumping through their verification hoops for 5 minutes(SS#, account numbers, transaction verifications, address, etc….) their answer is that they cannot initiate requests to have card and PIN numbers sent. Their solution is pawn it off to a local branch. If that is true, then why not say that it the first place when the question is asked. Waste of time. Worthless customer service Jason.


  20. I’ve spent the past 45 minutes trying to find the mailing address for customer service. Nowhere on their website, couldn’t get ahold of anyone on the phone, the ‘chat live’ option only pops up randomly (once in a blue moon) on their website. I sent a secure message, no response. I moved out of state and there are no PNCs within 1200 miles. The only way to close the account is via mail, but they don’t provide the address where to send the letter. Completely useless customer service.

  21. It is very much impossible to get to speak to someone or to get information such as a fax number for PNC Bank. Why is that? You should be more cutomoer friendly.

    thank you!

  22. This bank is a JOKE.

    The customer service is plain awful, it does not matter the time of the day you call you will get a 40 min wait due to the “high volume of calls”.

    The people at the escalation department are incompetents

    Glad to bring my business to another bank

  23. PNC is a Rip off acct was closed with National City they sent a letter stating I owed them $132 paid it to the letter the sent out they still stating it’s not paid that’s why its so many cases that’s suing them.Money Hungry Rip off

  24. I was in Louisville at the PNC bank On Dixie Hgwy. I advised the banker who sit in the cubicle on the 2nd. Show her the power of attorney. She did nothing at that time, but said she would call back in 2 days. I was not happy with that service. She did not call me. In the meantime, I returned on Fri. She did respond and she gave me A certified check for 3000. She messed up. I gave my bank the certified check. Now its no good, and my acct is in arrears. PNC took back the money. I want to get this resolved. I do not trust this bank.


  25. I live in a small town. PNC is the only bank in this town. I need to break a $20 bill. Went to drive thru and was told since I wasn’t an account holder the could not break the $20. They sent it back. I was looking at starting an account just for local business. But that will not happen now. If you can’t break my $20 I don’t want to put $50,000 to $100,000 in your bank. I don’t believe your bank is ethical in its practice’s and have proven you don’t need me. By the way I went to the store and they broke the $20. I will give them my business. Your practice is small mind and short sited. This was not a special service I was requested. I guess you don’t need me or my wife’s money we will stay with Chase Bank and allow them to hold our money.

  26. Wow couldn’t agree more with the horrible customer service. I just called for the second time in two months regarding the same issue customer service rep was very short and not helpful. My debit card freezes for use whenever I go out of state. This is crazy.. I’m all about security but how inconvenient. I was told there is no way around this that when you go out of state you have to withdraw from your account using your pin a few times before you can use it as credit. Where was this info when I opened up my account? It would have been nice to know before hand rather than spending my vacation time calling the bank to unfreeze my account. Absolutely ridiculous.

  27. I’m looking for a checking or savings account that supports true echeck payments to Ohio State University and Miami of Ohio University. I do not want a service which prints and mails checks (this is how most, like Fidelity) work. I do not want a service that requires ACH setup on the college side and then “withdraws” from my checking. I want to login to my account, select pay, select the school, enter my kids account , hit pay, and kniw the money gets electronic transferred in a few days. Do you supoort this service or know of any bank that does?

    Was impossible to ask this question via a pnc website as none support email or contact us forms unless you are already a customer.

  28. hi my name is robert i put in a request for a new atm card last week in september around 9/15/2015 the customer service agent told me to call you on 9/25/15 if the new card had not arrived by 9/25/115 but the new card arrived on 9/262015 and tried to activate i the new card but it had been canceled out because i did requested a new card be sent to on 9/25/15 , can you just use the card that i received on 9/26/2115 today my birthday is 4/17/1966 id # is 498788822 address is 130 laduemont dr creve coeur mo 63141 mothers maiden name is moore born in st,louis mo.can you please email me with the answer as soon as possible .


  30. Tonight i called from NYC at 11:38 PM (347 459 5953) to PNC customer service for change my home address. One of customer assistance received my call, asked my new home address and keep me hold 12 minutes and then without any sound she transfer the call to lost and stolen card department. I got this kind of service reason from New York ? Or my sound? Or the make a joke with customer ? Find out the truth. Thank. Sydur Rahman.

  31. I have been a PNC customer for many years. Today, I went to your branch in Niles, Illinois to make a deposit, consisting of approximately $150 in coins. The bank refused to accept my deposit, stating that they no longer have a coin counting machine. This decision to no longer accept coins is poor customer service. I then called a local community Wintrust bank and they will allow me to cash in the coins, even though I do not have an account.

  32. I have tried 4x to contact a human being through your customer service phone number and have been hung up on 4x after transfer! I am trying to contact someone regarding fees incurred at a WaWa ATM where it is clearly posted on the sign outside that thee are no fees charged when using their ATM. Over the past 6 months I have incurred 15 charges and cant seem to get anyone to give me an answer as to WHY! I can’t find a human to talk with! Therefore My customer service review is extremely poor! Put humans back in charge instead of machines!

  33. I am horrified and shocked by this company’s customer service. I am done with this company. I have made multiple phone attempts to get answers and even went to a live branch. The worst service I have ever received IN ANY INDUSTRY. The live branch consultant was nasty, incompetent and not helpful. Why would I entrust my money with your company? In the next 6 months I will buy a house, and I will not even entertain a thought of walking through your doors. I cannot even access my account online or atms. And apparently nobody can help me, only a computer that wastes my time. I cannot even email you. Hello Bank of America, good bye!!

    Btw, the branch is on Clark rd, sarasota, Fl. She has a weird first name. Hispanic. Rude. Why would I want to discuss promissory notes and savings accounts with someone who is not helpful when I am down and out? When I need a hand with a few dollars in overdraft fees… but now you want me to build a relationship with you so you can take LOTS of money from me. No thanks. This message is saved on my end, and how yall have treated me, I do not expect a response.

  34. I went to a PNC bank close to my work on my lunch break to cash in some quarters and dimes with a total of $11 for bills. But to my surprise I was told because I don’t bank there you could not take my change and give me bills. REALLY…. ! Not only do I think it’s the stupidest thing I ever heard but for someone who was seriously thinking of opening an account there you really turned me off. I can’t believe you won’t help someone out for a couple bills because I don’t bank there. Very disappointed…

  35. Your bank is the least customer centric organization I have dealt with in a long time. It seems that you do not want to communicate. I need/would like an e-mail address for the PNC Bank manager at your LaGrange Park Branch. Phone calls go unreturned or just answered with we’re on vacation.

  36. I’ve been a customer at PNC bank in Port Richey, Fl. I called the bank at this location on Dec. 31 2015 to see if branch would be open on Saturday Nov 2 2016 and the message said it will be closed for New Years day but would be open Saturday from 9:00 am to 1:00 pm as usual. When I got to this branch at 10:00 am I found about 20 extremely mad customers trying to get THEIR money out to pay their rent! And a sign on the front door saying they will be closed? This is how PNC does business? Just leave your customers hanging? At the very last minute! You’ve shown that your less wealthy customers mean absolutely nothing to PNC Bank!!! Hopefully there will be enough of us moving our finances to a MUCH more dependable Bank to make you feel the loss!
    And we will be on EVERY site that rates businesses to voice our opinions of how PNC treats their customers!
    If you only want to do business with the rich you should advertise that fact!

    Disgusted with PNC, Al Faivre

  37. We have been a customer for over 5 years. We seldom get overdraft issues or charges. Well, my husband did not get paychecks for 2 weeks in December. He is a truck driver and loads were slow around Christmas. This past week we accrued 3 overdraft charges! Our fault, yes. You paid them anyway instead of bouncing them, we are so so grateful!! Truly we are. But it is so disappointing that when we spoke with branch manager in West Branch, MI branch about $105 in overdraft fees, she said no because we needed some expunged back in oct 2014!!! We NEVER HAVE THESE ISSUES. SOMETIMES THINGS GET HARD FOR PEOPLE. IT IS JUST SAD THAT THAT 105 IS SO CRUCIAL FOR PNC TO KEEP. It wasnt easy for my husband to ask them to remove fees, because every penny we make is needed. But, the fact that we had it done in Oct is just sad. We are honest people, trying to make it best we can on one income!!!!

  38. January 25, 2016

    249 Fifth Avenue,
    One PNC Plaza
    Pittsburgh, PA 15222

    William S. Demchak
    Chairman, President & CEO Joseph C. Guyaux
    President & CEO, PNC Mortgage Karen L. Larrimer
    Chief Customer Officer


    Dear Sirs/Madam:

    I am writing regarding an opportunity for PNC bank to improve internal communications and simultaneously provide a better customer experience. Specifically, PNC cannot seem to recognize and respond to proof of insurance supplied. This has happened two years running and it is annoying.

    Please note the attached correspondence which transmitted a second time proof of flood insurance. I asked that PNC confirm receipt and this has not occurred. It strikes me that PNC needs a dose of process re-engineering to improve internal and external communications. You’ll note that I promised to write to PNC management if no confirmation was forthcoming. Apparently this did not do anything to excite a response among your subordinates. Are you satisfied with this?

    Mr. Demchak, you wrote, “Recognizing that the ongoing success of our company depends upon our ability to provide a superior banking experience for every customer, we entered 2015 optimistic about opportunities to change the way people think about and do business with us.” This philosophy has not permeated every section of your organization.

    Robert Hornick

  39. I have been a PNC customer for over 10 years. It seems that anything outside of banking is always a struggle. I was told I’d get $300 for using direct deposit for my mortgage payment. I purchased the house in August. I have been trying to get this resolved and am getting nowhere!!!!!!!!!!!!!! So disappointed with them.

  40. I want to pay bills online. I have had a PNC checking account for many years. I tried to set up an online account entering my social security number, debit card PIN number, and my account number. PNC keeps telling me my information is not valid. I don’t think I have already signed on for online banking, which is not what I want. If so, I don’t know my ID number. Please help. Thank you, Karen

  41. I went into your bank in Plainfield indiana to open a checking acount.I had a stole identy in septembeber so your manage disaproved me an acount because of it and I had all my info to prove who i am.your manager who handled this case is not fit to be a manager when someone has all there id to prove who they are they should be aproved now anyone I talk to about a bank urs will be one I say not to goto BECAUSE UR BANK IS CRAP

  42. I just posted how ur manager is very poor since I had an identy theft case from September she wouldn’t aprove me of a checking acount well to make it short ur bank sucks especially the manager and I did have all my proff of who i everyone pnc will not be one bank I say to go to there’s better ones ur manager is crap

  43. Went to the atm at 8am feb 19th the money did not come out of the atm.
    Call the number in on the back of my card the women said I can go in when they open at 9am and they will see the problem and I can get my money . I did I waited in line and the girl there said u must see customer service . They were busy with people no one could help me. So I left and called again in the car . Called again they told me to go in the bank she could not help me now I gotta go back after my doctors appointment . Drexel hill branch state rd.

  44. Greatly disappointed in the customer service provided by the bank manager at 2150 Country Club Road, Winston-Salem, NC 27104. Bank mistake has essentially frozen $20,419 of my funds. General attitude of the manager was that’s tough you can try calling Pittsburgh. She refused to give me Wm. Demchak name. I’m walking the extra mile after contacting OCC Customer Assistance and Consumer Financial Protection Bureau before filing a formal complaint. A call would be appreciated 336-765-2051 or 919-818-3477. I think my concern call be easily resolved – you all don’t seem to give a hoot!!!

  45. I have tried to call a total of 10 times now to resolve an issue. I have been told by a kiarra wallace and a mary robinson they will contact me with more information and they still have not called me back. Even after I tried calling them again to see if they had gotten any further. I had an account with National City years ago, and when I went to open an account at a new bank they said I could not do this. So I went to the now PNC and they said I owed 30 dollars and it needed to be mailed in but had no information for me and would not accept my payment at the bank.
    So now I am trying to take care of this issue and have not recieved a phone call back from anyone who can help. I keep asking for a supervisor and they refuse to let me tal to a supervisor. They say they can take a message… YES BECAUSE I ALWAYS RECEIVE PHONE CALLS BACK FROM PNC…. I AM BEING SARCASTIC IF YOU HAVE NOT NOTICED. I do not understand how I can not open an account with a bank because of this when you guys can’t even find my information on file. Plus my exhusband was on the account with me and he is able to open an account.????

  46. Hi
    I am sorry that I do not know if I am writing to the right place, but I could not find an e-mail address of customer service. If the e-mail address is wrong PLEASE forward it to the right place, because I will leave from the USA in 10 days, so I do not have time to solve my problem with the PNC Bank. Please help me.

    My name is A.Murat Yigit, and I came for a teacher training program for a few weeks organized by IREX. IREX gave me a PNC Incentive Card with some amount of money to use it.

    With PNC Incentive Card-Paycard, on 02.29.2016, at 07:16 pm I tried to get some cash money ($300.00) from the PNC ATM (In Giant Market), but I could not get the money on time as it was below and I did not see the money – this was the second time for me to use an ATM in the USA- and the PNC ATM got the money back and reduced my account balance from $431.88 to $131.88. But I could not get the money. On the screen it said to contact customer service. I got the help of a cashier in Giant Market and called customer service and talked the customer officer but I could not understand to much because of my English. But she took my mobile phone number and told me that the bank would call me tomorrow (03.01.2016), but no one called me. When the Bank Officers check the amount of the PNC ATM (Fairfax VA – In Giant Market), they will see that there will be $300 more money in the ATM. As I said above, I will leave in 10 days and I really need that money.

    Will you please help me and make someone check the amount of money in that ATM and put $300 to my card account.

    Thank you for your interest.

    A.Murat Yigit

  47. We were at your Branch at 52nd & Wilson in Grandville, Mi. yesterday. We used the drive-up as we most often due. A gentlemen took our deposit and told us he have to finish up with customers that were in the lobby. After waiting 10 minutes for him to return to we drove around and my wife went into to the bank, there was no other customers around and the gentlemen that took our deposit was coming out of the back room of the bank no where near the tellers area. A young lady was just taken the cash out of the container at that time. Again NO ONE was in the bank. My wife retrieved the deposit and we went to the branch on Wilson and 28th where we were treated with respect…. I understand that you do not have a manager at this location, as I tried to call and advise him of the very poor service at this location. This is the third time something like this has happen at this location. Maybe a Manager is needed to train your people on customer service.

  48. False report of crime; violation; penalty; payment of costs by juvenile.
    Sec. 411a.

    (1) Except as provided in subsection (2), a person who intentionally makes a false report of the commission of a crime, or intentionally causes a false report of the commission of a crime to be made, to a peace officer, police agency of this state or of a local unit of government, 9-1-1 operator, or any other governmental employee or contractor or employee of a contractor who is authorized to receive reports of a crime, knowing the report is false, is guilty of a crime as follows:

  49. Note: I am currently in the process of filing a criminal complaint against Mrs. Hollies and PNC Bank for your horrible misconduct.

  50. why can you not speak to a person, this is a joke trying to speak to someone.
    I need to know what to do with a check paid to my son and pnc for storm damage
    ph 336-357-5250 how are we to pay for damages to the contractor when we have mail it to you to endorse, the contractor is not going to wait on his money

  51. PNC I have been holding on the phone for 45 min and no one has answered and it tells you to punch 0 and leave a message but that does not work does anything work at PNC

  52. Every time i try to phone you or contact you by email when i enter my account
    number 1000225613 the answer is it is not a valid account number. What is the

  53. My was transferring money from her acct. To mine online and they said it was going to take 3 days. That’s not convenient at all. What is the sense of having that tool if it isn’t convenient? There are many banks out there that are better. They won’t even post an email to write them. They want you to call do its automated. I will be moving to another bank.

  54. Bad. We have an auto loan. No statements and no way to get set up online to keep track. We have a right to get this information but nobody has been helpful

  55. horrible phone system. prompts kept looping and i was stuck for 15 minutes before getting a very nice representative.

  56. The customer service I received was downright ridiculous. I requested a 10 day payoff so I could refinance my auto loan through another institution and was unable obtain an unofficial copy of my title. Now, the reason this is so aggravating is because PNC faxed a 10 day payoff to the bank, but would not fax a copy of the title(my bank required this to complete and close my new loan) and it was explained to me that I could only receive by mail to the address on file. The problem I have with this is that I was told that if I submitted a request form with the bank address on it they would mail there because I would have given authorization, but they will not fax a title to a bank that I authorized over the phone after I verified my identity, make, model, and year of the car???? How much sense does that make?? I actually work for a financial institution and I know that if a client verifies their identity over the phone then it would be just the same as submitting a request by fax. Also, they stated they could only mail and it would take 8 days processing before they would even mail it. Which means it can take up to at least 10 days for USPS to deliver and by that time it could be 18 days before I received my document. The 10-day payoff would be expired way before and I must call back AGAIN to request another 10 day payoff. This seems absolutely ridiculous to me that it would take an internal office of a large corporation to complete a simple request no earlier than 8 business days. Why even offer a 10 payoff if you cannot meet the same deadline of providing paperwork to a client or other bank? With this large issue and the fact that there is no sign on with PNC to pay an auto loan, I will not be doing business with PNC in the future. From my search on Google I found I am not the only one that has experienced issues like this. From a bank employee’s point of view that is very aware of federal regulations and personally updates bank procedures, PNC should review their procedures and policies as they are only an unnecessary hassle for their clients and it is not good for business.

  57. Mr. Chief executive officer of pnc bank: I am a non-white US citizen and have a checking account for years. Also, I, for the. First time, I received a promotional offer of a pnc credit card asking me to charge the. Credit card within three monthly cycles for one thousand dollars and get as a bonus one hundred dollars to my credit card of pnc. I charged the above card for over $1000.00 and paid back the entire amount one month ago. Still, your Racist pnc credit card is refusing to credit my card account with $100.00; despite talking to your many racist people ( I left messages for you, you never called. Me. Back. Help me.

  58. To the CEO of PNC!,
    Are you and your nut job staff crazy? What in gods name would you make your banks automatic with no tellers ect . First I hate yes hate when you get any automatically controlled answering system it can’t understand you it’s slow it takes several times to talk into the phone and hope to hell you get a proper answer !!! In fact none of the automated systems for anything work properly without people including myself getting so pissed off you hang up I know you must of ran into this with your phone company your electric company ect I am very good with computers I have a Mac and many apple systems yet I can’t help believe when you talk to an a here’s a key work here !!! Talk to an a American whom speaks English I get things done very quickly there years in Afghanistan and these big banks Suck sorry but it’s true anyway keep it human

  59. Was in the negatives with my account because a company took money out after I had already paid them that months bill. Then got an overdraft fee and was never notified about any of this so then because I was even more in to the negatives I was charged another overdraft fee. I called and they said they credited me back all of the money and it was taken care of so I canceled my account. Now 6 months later I went to open an account at another bank and I cant because PNC is saying I still owe that money! If I don’t pay them that money they “credited” back to me I cant get another account open for 5 years (that’s what the lady from pnc told me)! She also told me just because they credited that money back to me and my new balance was $0 I still owe the bank that money they credited back to me!! That makes no sense. I will never work with this place again and will tell everyone that I know never to as well. Never been so upset with a bank in my life.

  60. Hello,
    Due to an ERO error with my account numbers, my income tax refunds were direct deposited into a closed PNC bank account which was closed the previous year because it was broken in to. I have only received a PNC paper check in the incorrect amount of $1,185.99. The correct amount of $1384.00 was direct deposited on 04/08/2016. The check in the incorrect amount was not received until 04/29/2016. Also, the amount of $68.00 was processed on 04/05/2016 and I also have not received this. In addition, an amount of $12.00 has still not been received. Please correct these errors and send the correct amount to me. Thank you.
    Brenda J Valentine

  61. Moderator,

    Brenda J Valentine says:
    Your comment is awaiting moderation.

    May 17, 2016 at 1:00 pm

    Due to an ERO error with my account numbers, my income tax refunds were direct deposited into a closed PNC bank account which was closed the previous year because it was broken in to. I have only received a PNC paper check in the incorrect amount of $1,185.99. The correct amount of $1384.00 was direct deposited on 04/08/2016. The check in the incorrect amount was not received until 04/29/2016. Also, the amount of $68.00 was processed on 04/05/2016 and I also have not received this. In addition, an amount of $12.00 has still not been received. Please correct these errors and send the correct amount to me. Thank you.
    Brenda J Valentine


  62. This is the worst bank I have ever been associated with. I have never been charged so many overdraft fees in my life and this bank is nothing but a headache for me every time I look at my account. I get all my finances correct and in order then a pending transaction goes through and immediately I get charged an overdraft fee which my account never showed for when I had made arrangements to guarantee I wouldn’t have any overdraft issues and it puts my account negative with no way of me getting it taken care of. Absolutely ridiculous that I had a ten dollar transaction which if it showed on my account I would have put the ten dollars in the bank and instead I have to put 50 in which I don’t have available just so I won’t continuously get charged for not having the money in there that my account never reflected I wouldn’t have. If something isn’t done about this I will happily close my account with this horrible bank

  63. I tried to cash 1000 mil pesos Argentian at the bank was told it is worth $77. I was wondering why Argentina does NOT have that currency exchange for a 1000 pesos. Probably I am trying to cash a million pesos. Especially a 1000 million. Got the bill in Super Sugar Crisp a longtime ago. Was told NOT cashable because it is under a hundred dollars. I was wondering why the bank teller lied and tried to steal 67000000 US dollars?

  64. Branch downtown Hanover pa. The worst customer service ever. Will never go back. And am mailing my bank card back I’ve had enough crap dealing with them.

  65. Just a quick message to compliment Susan Lewis and her team at the Rock Hill, SC office. They always provide exemplary customer service and recently went the extra mile to help us with an unfamiliar situation. It’s a pleasure to bank there!

  66. Is it really your policy to not change a $100 dollar bill if the person is not a customer at your bank?

    The reception I received was less than welcoming!
    Maybe if the treatment I was given was a little more inviting I would have thought about opening an account there.
    Honestly, why do you follow such an unfriendly and bad policy?

    Sarah Lancaster

  67. I can’re get ANY service at all. I got a phone call about a loan. I have no loan. The all automated service line puts you in an endless loop..especially without an account number for a loan I know nothing about. My local branch just gives me the runaround. I even had a time when they would not cash a check I wrote for a friend, while I was standing right there. They acted like the money in MY account was theirs! I am now in the process of changing banks. Funny thing is, I don’t think they give a carp. I still get an attitude and zero attempt to keep my business.

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