Contacting PNC Bank Customer Service Center
PNC Bank is a financial institution providing personal banking for everyday customers. The company also supports the banking needs of businesses, investors and corporations. Wealth management and retirement programs are available.
Phone Contact Numbers
Customer service hours are from 7 A.M. to 10 P.M. EST Monday to Friday and 8 A.M. to 5 P.M. EST Saturday and Sunday. IRA customer service is open from 8 A.M. to 6 P.M. EST Monday to Friday and 8:30 A.M. to 4:45 P.M. EST Saturday and Sunday.
- Customer Service: 1-888-762-2265
If you call the customer service line during off hours you will be greeted with an automated system of banking options. You can use this automated system for some of your banking needs.
- IRA Customer Service: 1-888-762-4727
- Business Customer Service: 1-877-287-2654
- Customer Service (Spanish): 1-866-465-2762
- Online Banking Tech Customer Service: 1-800-762-2035
- TDD: 1-800-531-1648
- Wealth Management: 1-888-762-6226
- Investment Accounts: 1-800-762-6111
PNC Bank Customer Service
P.O. Box 535230
Pittsburg, PA 15253-5230
PNC Bank – Payments
P.O. Box 5570
Cleveland, OH 44101-0570
PNC Bank – Overnight Payments
6750 Miller Road
Brecksville, OH 44141
P.O. Box 1804
Dayton, OH 45401-1804
The PNC Bank official website is https://www.pnc.com. The bank website lists all products and services, including financial, investment, corporate and institutional services. Customers can log in to bank accounts online to pay bills, order checks, contact customer service and more.
Customer Service Email
The customer service email address is not listed on the PNC Bank website, but on the Contact Us page there is an email form. The email form is secure, but the information you include in your email can be used to access your bank account without your knowledge, so don’t include your account password in the email communication.
Contacting customer service at PNC Bank is rather taxing. Attempting to speak to a customer service representative is difficult. The options are repeated multiple times and when you select the given option to speak to a customer service representative, you need to input your social security number. We waited two minutes before the automated system transferred us to a live representative. The total time we had to wait was more than 10 minutes.
We don’t know what PNC Bank thinks is customer service, but waiting 10 minutes is not our idea of optimal service. After waiting so long, we spoke to a live representative. They were apologetic and answered our questions in a professional manner. When we asked what was necessary to start an account, the representative gave us all of the relevant information.
Take out the wait time and the experience was satisfactory. What was your wait time and overall experience? Leave your comments below.