Contact PNC Bank Customer Service

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Contacting PNC Bank Customer Service Center

PNC Bank is a financial institution providing personal banking for everyday customers. The company also supports the banking needs of businesses, investors and corporations. Wealth management and retirement programs are available.

Contact Info

Phone Contact Numbers

Customer service hours are from 7 A.M. to 10 P.M. EST Monday to Friday and 8 A.M. to 5 P.M. EST Saturday and Sunday. IRA customer service is open from 8 A.M. to 6 P.M. EST Monday to Friday and 8:30 A.M. to 4:45 P.M. EST Saturday and Sunday.

  • Customer Service: 1-888-762-2265

If you call the customer service line during off hours you will be greeted with an automated system of banking options. You can use this automated system for some of your banking needs.

  • IRA Customer Service: 1-888-762-4727
  • Business Customer Service: 1-877-287-2654
  • Customer Service (Spanish): 1-866-465-2762
  • Online Banking Tech Customer Service: 1-800-762-2035
  • TDD: 1-800-531-1648
  • Wealth Management: 1-888-762-6226
  • Investment Accounts: 1-800-762-6111

Mailing Address

PNC Bank Customer Service
P.O. Box 535230
Pittsburg, PA 15253-5230

PNC Bank – Payments
P.O. Box 5570
Cleveland, OH 44101-0570

PNC Bank – Overnight Payments
6750 Miller Road
Brecksville, OH 44141

Mailstop BR-Y-YB58-01-5
PNC Mortgage
P.O. Box 1804
Dayton, OH 45401-1804

Official Website

The PNC Bank official website is The bank website lists all products and services, including financial, investment, corporate and institutional services. Customers can log in to bank accounts online to pay bills, order checks, contact customer service and more.

Customer Service Email

The customer service email address is not listed on the PNC Bank website, but on the Contact Us page there is an email form. The email form is secure, but the information you include in your email can be used to access your bank account without your knowledge, so don’t include your account password in the email communication.

Our Experience

Contacting customer service at PNC Bank is rather taxing. Attempting to speak to a customer service representative is difficult. The options are repeated multiple times and when you select the given option to speak to a customer service representative, you need to input your social security number. We waited two minutes before the automated system transferred us to a live representative. The total time we had to wait was more than 10 minutes.

We don’t know what PNC Bank thinks is customer service, but waiting 10 minutes is not our idea of optimal service. After waiting so long, we spoke to a live representative. They were apologetic and answered our questions in a professional manner. When we asked what was necessary to start an account, the representative gave us all of the relevant information.

Take out the wait time and the experience was satisfactory. What was your wait time and overall experience? Leave your comments below.

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Rating: 1.0/5 (2 votes cast)
Contact PNC Bank Customer Service, 1.0 out of 5 based on 2 ratings
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28 Comments on “Contact PNC Bank Customer Service
  1. Boo! I canceled my pnc card. Crappy customer device and you can’t make a payment on your mobile device. Get with it pnc.

  2. Hi!

    Please kindly let me know what is the current dollar/Hungarian forint selling and buying rate of exchange at PNC. Also, if as an American citizen I move to Hungary to live there, can I withraw money at a bank in Hungary from my PNC checking account the same way as in the States? Are there limitations as to the amount and frequency? Thank you for replying soon..

    Karoly Joseph Poor

    Karoly Joseph Poor

  3. To banker , went to use ATM for a deposit
    I did sign check wrong
    So the teller call’s me and told me I signed check wrong
    So i tell her I’m there to fix the problem
    She tells me …….I can’t let you do that I have to send it to some
    moron that will keep your check for a week or so
    because WE know you need that money
    And we want to fuck people over. This is why you see all the cash
    Checking stores all over strip malls. With all that tarp money you skam
    Off the taxpayers. You would think you would be kinder. That lady could of gave me my check back. If she wanted to …

  4. Why have comments if your going to just put
    Up good ones. My comment is waiting moderation by the moron that caused the problem
    So it will get deleted …yes

    *Edit* – I am impatient, sorry.

  5. Several months ago you ran a very sad ad, regarding the choice of a dog, due the mans finances. However to Dog owners you left the little dog behind very sad appearance. Even thought it was an Ad it was offensive to us dog owners.
    The ad had not ran for a while, but yesterday 7-14-13 it ran again. , after the first contact to you , the ad was not viewed. And I did re deposit my $9233.12 into an account . Today that money was withdrawn and my account closed. This add is very offensive to pet owners. And it appears that PNC could care less
    Thank you

  6. It is very frustrating to have a PNC app that I’m supposed to be able to deposit checks with that never works. On top of that, I have to write “for mobile deposit only” on the back, then when I drive to the bank to deposit it, they have to HOLD my deposit, all because your app NEVER WORKS. Now I don’t have access to MY MONEY because your app DOESNT WORK.

  7. I’m Renee Nahon’s son and we want to send you an official request…the inconvenient is that you have only a PO BOX…and no other address.
    Is it possible to send you this letter on a fax located in your bank.
    I’m waiting for an urgent answer.
    Claude Nahon

  8. The “customer service” at PNC is a joke. All they do is give you another number to call. They cannot answer questions or solve any problems.

    PNC Bank will charge you bogus fees and then give you the run around. They will charge you late fees for paying early, no joke. I have filed complaints with BBB and Dept. of Treasury against PNC Bank for this. One of their reps even told me he credited the late fee back. He lied.


  9. I have all of my accounts with PNC including mortgage. I went to my branch to cash in all my change saved up over the last year and was told that their policy changed. They would count it in the back and bring out a receipt but could not give me cash back on my cash turned in. They said it would be direct deposited in my account and should show up in two weeks, SERIOUSLY???? I had to go across the street and use a coin star machine and that cost me $25 in fees. I am seriously thinking of moving allmy accounts out of PNC!!!

  10. I’m sick and tired of your overdraft charges-WRONG. I’ve read your scathing reviews which shows I’m not the only one being screwed by you. I’m also disabled. I will take you to court if you don’t rectify my acct.-NOW

  11. Trying to get an online banking set up is absolutely one of the worst experience ever online .I am entering correct acct numbers and pin even went to local branch and got a debit card for my checking acct and set up pin ,. Nothing ever works to let me in same old messages over and over nothing can be verified .. Trying to find a simple contact us at pnc is a complete journey into frustration. It seems that you need account set up before you can contact PNC . I was with mercantile trust for 30 plus years and continued with PNC Am I mistaken to be doing business with a company that discourages a simple e mail access to the bank.

  12. I’ll bet it is.
    If you refuse to refund my deposit, please send that decision in writing with a valid signature. I’ll take from there.

  13. I AGREE WITH THE ABOVE. TRYING TO GET ONLINE WITH PNC BANKING IS THE WORST EXPERIENCE OF ANY BANKING INSTITUTION. We have joint accounts with Old National and PNC. They continually to persuade you to sign up for online banking then lock your account and do not allow regular questions as other institutions do. They won’t take your password, your id, your social security number or past checks or debits. You must have transactions within the week to the penny which means you must keep every receipt for every purchase. Even though you know where you’ve shopped, you must know to the penny the exact amount. We live totally debt free, and were treated like criminals when trying to access the account we set up and placed our money into. I would never ever encourage anyone to waste their time with PNC, and you certainly do not want to ever sign up for online banking if you every plan on checking your account. Go to Old National. It is not worth your time and frustration. On the scale of one to 10, they get a zero.

  14. Pnc is the worse bank ever for online banking. They lock your account and instead of normal questions, they require you to carry every receipt for the past week so you know to the penny what you spent in the past week. They ignore your social, anything on your statement and your id and password. We have joint accounts with both Old National and PNC. We never deal with Old National treating us (the owner of the account and money in it), like criminals the way PNC does. We live totally debt free and have impeccable credit but PNC who continually begs you to sign up for online banking, then puts you through the third degree refusing to unlock your account so after wasting 30 min. to an hour waiting for them to answer while they give you an earful of advertising, you can get in your car and drive to the bank to have them print off your balance. PNC is not worth the hassle. Go to Old National where you will be treated like a member of the family. We’ve had accounts at both banks for years. Unlike PNC, Old National values you as a customer.

  15. I went to our local branch with $78 in nickels and dimes fully expecting to be able to exchange this for paper money. Imagine my surprise when I was told that we would have to leave our change and wait for TWO WEEKS for our money to show up! Come on, people, we have been depositors of this bank since they purchased our original bank. Now to have a money machine in a bank?? Whose bright idea was that? Please explain just were one is to go to exchange “change” now????? How about helping your depositors out? A frustrated depositor!!

  16. CANT ORDER A FRICKIN PAYOFF on an auto loan! Urgh. What a useless website, and the customer service is a joke. Never again will a loan I get be through PNC. This is rediculous.

  17. PNC is so frustrating!! I have tried to call and speak to someone for 5 days only to hear a manager will call me tomorrow. They took money form one of my accounts and posted it to another WITHOUT TELLING ME. I now have 2 overdrawn accounts because they moved my money around. None will return my calls, but yet, they continue to charge both accounts overdraft fees. DO NOT BANK AT THIS BANK…they use every trick they can to charge you more fees.

  18. My daughter’s refund check was sent-no one there can tell why-to PNC. They deny the account exists, ever received a check, so WHERE did the money go? I talked to the “service representative” about a possible fraud and got zero help, a fax number to send documentation which turned out to be a number not in service, and a totally incompetent set of answers. This is banking?

  19. Requested PNC to resend the ATM card and PIN number for my 8 and 10 yr old kids accounts (which I a listed on)that never arrived to the address on file at time of account opening 43 days ago.
    After jumping through their verification hoops for 5 minutes(SS#, account numbers, transaction verifications, address, etc….) their answer is that they cannot initiate requests to have card and PIN numbers sent. Their solution is pawn it off to a local branch. If that is true, then why not say that it the first place when the question is asked. Waste of time. Worthless customer service Jason.

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