Contacting Pier 1 Credit Card Customer Service Center
Pier 1 Imports is an eclectic home décor store. Customers can choose to shop online or find a local Pier 1 store for some hands on shopping. Pier 1 Imports offers customers a store branded credit card financially backed by World Financial Network Bank. The card comes with rewards in the form of a point system and platinum program for high-spenders.
The Pier 1 credit card customer service contacts we’ve listed here are NOT for Pier 1 Imports stores. All information pertains to the store credit card only.
Phone Contact Numbers
Hidden deep in the Terms and Conditions of the Pier 1 Imports credit card is the phone number for the customer service department. This phone number will NOT connect you with the store, but it will connect you with the financial institution responsible for maintaining Pier 1 Imports credit card customer service. Customer service hours are from 8 AM to 9 PM Monday to Saturday, but the automated system is available 24/7.
- Customer Service: 1-800-767-3662
- TTY: 1-800-695-1788
Direct communication with the bank is accepted at:
Comenity BankCustomer Service DepartmentPO Box 182125Columbus, OH 43218
This is not the address where you’ll send payments for your Pier 1 Imports credit card. Payments are sent to:
World Financial Network BankPO Box 659617San Antonio, TX 782685
The official page of the Pier 1 Imports website dedicated to the store credit card is located at http://www.pier1.com/Pier-1-Rewards-Card/rewards_main,default,pg.html. This is not the log in page for your account, however. If you want to log in to your Pier 1 credit card customer service account, visit https://d.comenity.net/pier1/public/Home.xhtml?CMP=WEB:home_landingpage.
Customer Service Email
There is no email address for form for people who don’t have a Pier 1 Imports credit card, but if you do have a card you can register for online account access and submit a question to the customer care team.
- Customer Care: https://d.comenity.net/pier1/secure/help/AskAQuestion.xhtml
The automated system for Pier 1 Imports credit card customer service is voice activated, which can be a hassle. If you keep pressing 0 every time the option list starts your call will be transferred to an agent without you having to deal with multiple options, entering personal information or any of those time-consuming details. We do not have a Pier 1 credit card, so we asked the agent for the mailing address for payments. We were surprised that she placed us on hold for at least a minute before returning with the address.