Contact PBS Customer Service

Contacting PBS Customer Service Center

PBS, or the Public Broadcast System, is a television network providing educational programming and family-friendly entertainment. The organization is partially funded with government money, which has caused concern as the topic of Presidential debates prior to the 2012 election.

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Contact Info:

The contact information provided for PBS customer service is limited, but functional. The best means of contacting PBS is social media or email, but you do have the option to call the organization if desired.

Phone Contact Numbers

There is no customer service hours listed for PBS customer service, but there is an answering service to answer your calls after hours.

  • PBS Phone Number: 1-703-739-5000

You can also contact the production crew of a particular show if desired.

  • American Experience, Antiques Roadshow, NOVA: 1-617-300-5400
  • American Masters, Nature: 1-212-560-3000
  • PBS Newshour: 1-703-998-2138

Mailing Address

You can write to PBS with issues, complaints, compliments and suggestions. Address your letter to:

Public Broadcasting Service2100 Crystal DrArlington, VA 22202

We also noticed some recurring addresses on the contacts page for each PBS programming. We’ve listed these addresses as well for your convenience.

Public Broadcasting ServiceOne Guest StBoston, MA 02135


Public Broadcasting Service825 8th StNew York, NY 10019


Public Broadcasting Service2700 S Quincy St# 250Arlington, VA 22206

Official Website

The main website for PBS customer service is located at http://www.pbs.org/, but there are other websites available as well, including:

Social Media

PBS customer service is available on social media websites like Facebook, Twitter and YouTube. You must be logged in to your account to contact the customer service team. Simply send a message directly to PBS or write on the organization’s wall.

Customer Service Email

You can choose to contact PBS customer service by email in several ways. Choose the method that best suits your customer needs.

Our Experience

When we called the PBS customer service line an answering service picked up the call. There are no customer service hours on weekends or holidays, but the hours of operation on weekdays are not listed. We tried to call the other PBS customer service phone numbers, but all were closed for the weekend. Some lines offer brief information about online services and others simply play a closed message and disconnect the call.

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43 Comments on “Contact PBS Customer Service
  1. I like to watch Mystery but cannot understand the speech. I see a message about captions but do not know how to access that. how do I get them?

  2. I need a contact E-mail address for our Purchasing Department. I work for Tulsa Community College and have ordered PBS Videos in the past. We are a state funded college and the state now requires our Purchasing to have a contact E-mail address for the vendors on file. I have searched your website and cannot find a contact E-mail address. Thank you for your assistance.

  3. We purchased a RCA DTV tunner and use it with an outdoor antana, for the past month it is scrambling every few seconds the picture get all scrambled an we would like to know how long do they last we live in an area that has no cable and were not happy with sattle lite Also would like to know if the system on your end is not working because its happen before

  4. hello how are you doing my name is Keith Williams and Im writing you to thank you June 10 I had a stroke and spent 64 days in the hospital and when I got home my cable was turned off so I started watching your program and loving it I watch birds in flight all the time and all your other programs birds in flight takes me away for a while love its been very hard for me but you have helped me to forget about my problems with the stroke I have not worked science the stroke and if I had the money I would send it to you to keep the station on the air you have helped me thrur very hard times thank you very much*:x lovestruck

    Michigan Television


  5. I am a eight year old girl and very disappointed about you taking the Electric Company of PBS.

    Sincerely,Jillian Bender

  6. I would like someone to try to reduce the background music in the programs. It is so loud that you can’t hear anyone’s comments and descriptions and destroys any interest in watching these programs. All TV networks are guilty of this and most of us don’t know how to complain or inform anyone of the problem. We like many of the shows and the presentations and would like to be able to hear what is being described and shown.
    Thanks, Everett Jensen

    • Thank you for the response and I hope that someone can do something to help those of us that enjoy watching many of the programs.
      Thanks, Everett Jensen

  7. Your coverage of the Israeli/Palestine conflict is nothing short of shameless.
    Netanyahu is a lier and a murderer and you have him on everyday.
    None of your reporters have the guts to ask a direct question or demand an answer you are totally cowed by looking like your anti semetic.
    Isreal is like a bad child that every body supports and nobody disciplines.
    No amount of killing of innocent civilians is a problem for you.
    You never show the other side and you never ask the Palestinians
    Shame on you

  8. Please kindly inform me where I can purchase a copy of ‘Masterpiece Theatre’ film, Jane Eyre’, featuring actress Ruth Wilson:& actor Toby Stephens, (2006); tx so much.

  9. I was up late and watched the latest Miss Marple (endless night). Wow, it was the worst program I had seen for a Miss Marple. Must have had different writers. Hope you go back to the original format.

  10. I was shocked at your presentation of the “Rosetta Stone Project” shown on PBS on Nov. 19, 2014. While many Europeans were shown, no where was “The Republic of Ireland’s” substantial scientific input mentioned, or the fact that the landing Engineer was in fact Lawrence O’Rourke. This type of bias has no place in the public arena and especially on PBS. I love PBS but am now completely turned off.

  11. Why am I not getting your “sub” channels?
    I only get your 2channels ( 02 & 12 ) I understand I am missing a
    Lot of good programs.
    I live in Akron Ohio. Please enlighten me!
    Thanks! Solveig Jentner

  12. Why am I not getting your 2 “sub” channels??? I only get channel 02 & 12.
    Thank you for your answer !
    Solveig Jentner

  13. I tried ordering two for $25.00 dvds but when i tried entering my credit card number it would put a dash between each set of numbers. This happened before and i called but i’m not calling this time.I just won’t order again.

  14. watched your women escaping ISIS tonight. Only saw the last 50 min. of the program. very interesting. Just wondering why you didn’t mention the leader of the free world in that whole 50 min. When you used to do stories about the wars in Afganistan and Iraq, Bush was quoted over and over. Seems like in this story you could have mentioned Obama at least once, especially when he said “ISIS is second string terrorism”. Seems a little slanted. If you mentioned his incompetence in this crisis I would not be so inclined to want to see the end of funding for the National Endowment for the Arts. If you did mention our leader in the story, please send it to me. Unless it is possitve. Try not to be so ingnorant in your reporting, if that’s the case, which I doubt. I hope you respond to this email. I won’t hold my breath.

  15. I was very disappointed at the ending of Poldark. I’ve read all the books and the best
    part was left out.

  16. Stream PBS through Roku. Fine until today. Streams commercial then error message that there is provlem streaming channel. Roku had me on phone trouvleshooting foe 30 min. Since provlem is only with PBS said I had to call PBS. Cant find customer service.number. Disgusted!

  17. This past week I watched a news show on PBS where Judy Woodruff was the news commentator. In her commentary she referred to our President as Mr. Obama. I feel this is highly disrespectful. Our President deserves the respect of the highest elected official of our country. We do not referre to President Bush as Mr. Bush.
    Let’s start showing the respect that all of our Presidents deserve regardless of their political affiliation.

  18. Friends,
    Just ordered “Big Blue Live” DVD online. (order # 4219366736) and was NOT told the order arrival date would not be until December 22nd, 2015 UNTIL AFTER I had placed the order.
    Is there no way of receiving the DVD of the program before then.
    December 22nd is TWO DAYS BEFORE CHRISTMAS which makes it rather impossible to mail “Big Blue Live” to my children as a Christmas present.
    f there is a way to receive a “Big Blue Live” DVD (with no loss of quality) before then please let me know.
    Thank you,
    Richard byrd

  19. I NEED YOUR TAX ID# as the State of Colorado is requiring it for an audit of my charitable contributions. I e-mailed PBS 8/27/15 and have had no reply. The donation was for 2014 in the amount of $100 made by Judith/Wayne Hopper of Grand Junction, CO. PLEASE REPLY so I can get the State off my back. Thank you.

  20. I just spoke to the rudest customer service agent I have ever had misfortune to deal with. her name was Cathy and the call was at 20:57 Hours. I will not be making a semi-annual pledge to PBS. I asked to speak to her supervisor and she hung up the phone. I wanted information about the Arthur Conan Doyle special. It stopped playing less than have way through. She is a vulgar woman and she should not representing PBS channel 13. I have worked on film shorts, and documentaries for PBS and would recommend to my colleagues that they also withhold contributions. There are a lot of good people looking for jobs.

    Alberto Gonzalez

  21. Hi,
    I am reporting that it is not possible to see your programs via internet with subtitles. The first time was last week with Indian Summers and this week are both Indian Summers an Housefires.
    Thank you,

  22. I purchased the Suze Orman package with the personal finance CD and now that I have the time to work with it I find it will not let me change from my name to put my wife’s name in on the Durable power of Attorney or the Advance Directive and Will documents. No luck trying to get help from her website since it goes in circles along with no way to ask her a question about a future plan we want to do.
    NO, I am not happy with the results so will most likely have spent $250 for half a program!!!

  23. SO, PBS advertised a marathon weekend showing of all 4 episodes of Downton Abbey. I’ve waited now for 2 hours and am giving. I’m very disappointed in the programing as the menu bar says that Downton Abby is supposed to be on, but it’s not. I have watched cartoons and multiple sewing shows that have allowed me to at least get my house cleaned. I’m going shopping now and I hope that PBS will run the series 1-4 again, sometime soon, as I really don’t want to learn how to sew.

  24. To whom may it concern:I just want to say thank you very much for showing Dr Blake Mysteries twice in one day.I love that show and I think the PBS programs are fantastic thanks again PBS.And I hope the produccion will show the Dr Blake season 4 is coming soon!!

  25. I just want to say Thanks very much for showing Dr Blake Mysteries twice this week I love the show and the PBS programs.I hope the produccion will show Dr Blake Mysteries season 4 is coming soon!!!!!!!!!!!!

  26. I let my children watch pbs every day. They love pretty much every kids show you have. Unfortunately they wont be watching anymore. Nor will I be supporting pbs any more. There was a commercial on that had a four year old with two dads. I don’t want my kids indoctrinated with this homosexual agenda especially at the age of 3 and 4. Gods word is very clear about this life style and that is what we live by. Regardless of that if my children make the choice to live that style of life they can make that choice much older. It is a parents responsibility to teach their children about sex and family not a public station!! My kids should be able to watch tv without any agenda being pushed!! It is sad because I have enjoyed the programs myself. No longer though!!

  27. I made a purchase of the Carpenters DVD with my Bank of America from Visa.
    I’m still waiting for my order.
    My phone is 727-481-78$8

  28. Why isn’t your station when presidential debates are on, ask we the people if we have questions for the candidates? Better yet you could ask questions that are on the minds of a great number of Americans about the Health Care System and if its so great as they say. Why then isn’t it for ALL Americans including the politicians? Why should the people we put in office (by votes) put us in a 2nd tier and themselves on top with the best of everything? This was shoved down our throats, like it or not and if not, be punished for not signing up. This is so un- American. No wonder the people are revolting against politicians today and it sure shows. How sad.

  29. We watch KVIE in Sacramento. Could you please let me know when the next installation of Downton Abbey will be scheduled? Please, please!

  30. I would like to know when the next Downton Abbey is scheduled to be on. I usually watch it at KVIE in Sacramento.

  31. Why can’t i watch downton abbey, season 6 episodes online as I have in the past? When I try to access episode 4, which does not expire until early March, the message I get says the video is not available in my AREA. My area is the U.S. so what’s with that? Your FAQs, by the way, are not helpful. If your site says an episode is available online until a certain date, YOU OUGHT TO MAKE IT AVAILABLE.

    Please respond.

  32. I want to know when Under The StreetLamp speial will be aired on PBS tv? I would like to watch it and contribute. Thank you. Awaiting your reply….

  33. I wanted to order the heart Doctor gift. My tv cuts off the phone number. I tried to order online but couldn’t find the $12 per month option

  34. Hi,
    Since last week I have been unable to have english subtitles in Masterpiece Theater. I talk to someone in PBS and he said that he will check out with the technicians so the problem will be solved. I use my apple tv to watch your programs and it was easy to put the subtitles before, now is impossible. Also check with apple and it’s not their problem.
    Thanks for your attention,
    Maria Dolores Rodriguez

  35. At evening time after As time goes by ‘ and is audible the next show comes on The last of the summer wine which is inaudible.The silence also occurs with the programme before As time goes by so we don’t get the information shared with th volunteer and the female host. This has been occurring for several weeks and I an finally notifying you to correct it please. Thank you.

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