Contacting Outlook Customer Service Center
Microsoft Outlook is an email client that comes with the Microsoft Office package. The email client is used by individuals and businesses to connect multiple email accounts into one location. In business terms, this means one person can sort through emails sent to various addresses. As is the case with any software, there have been glitches along the way requiring customer service and technical support, but Microsoft is not well-known for quick and easy support.
The below contact information is for the Microsoft support system. The system will likely ask for the Product ID for your version of Microsoft Office to verify free support is available. If your software does not qualify for free support you may have to pay Microsoft to troubleshoot your Outlook program.
Phone Contact Numbers
The Microsoft Outlook phone number is the Microsoft support phone number. Customer support is available from 5 AM to 9 PM Monday to Friday and 6 AM to 3 PM Saturday and Sunday. All hours are PST.
- Microsoft Support: 1-800-642-7676
- TTY: 1-800-892-5234
You can contact Microsoft via mail at the corporate address. Outlook is just a program so there is no dedicated mailing address for Outlook customer service.
Microsoft – OutlookOne Microsoft WayRedmond, WA 98052-6399
When you’re ready to start the troubleshooting process you’ll have to begin at the Microsoft Outlook support page. You can find that page at http://support.microsoft.com/find-solutions/office/outlook/. From here you’ll notice several troubleshooting options. You will find yourself clicking all over the Microsoft website looking for contact information, but it is easy to miss. A phone number is typically the first customer service contact offered, because Microsoft Outlook customer service prefers phone contact.
Customer Service Email
To contact Outlook customer service, visit http://support.microsoft.com/select/default.aspx?target=assistance&c1=505&and scroll to the version of Outlook you’re having trouble with. Click the link. You’ll be taken through several links trying to solve the problem, but you may eventually find a contact email. We were unable to find an email address, but managed to pull up the Outlook phone number.
If there’s an issue with your Outlook program as part of the Office Suite you purchased online from the Microsoft store you can email Microsoft Store customer service at http://www.microsoftstore.com/store/msstore/html/pbPage.Help_Email_Us.
We contacted the customer service department regarding technical support. We connected to the customer service department in approximately 3 minutes. When the customer service agent answered, we asked if the technical support is available 24 hours a day, even though the customer service department is open during normal business hours. The agent explained technical support is available 24/7 through the Community Support page.
We were pleased with the response time and the answer. Were your pleased with the customer service team? Let us know.