Contact Navy Federal Credit Union Customer Service

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Contacting Navy Federal Credit Union Customer Service Center

Contacting Navy Federal Credit Union Customer Service Center

Navy Federal Credit Union was founded in 1933 with seven members. The company currently offers products and services to more than 4 million. With assets exceeding $54 billion, it is important to remain connected to Navy Federal Credit Union. This is why the company offers several ways to connect with the customer service department, including, phone, email, traditional mail and through social media.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 7:30am to 5:30pm, EST. In the event you need to make a bill payment or report a lost/stolen credit card, the customer service department is available 24 hours a day, 7 days a week.

  • Customer Service: 1-888-842-6328
  • Customer Service (International): 1-703-255-8837
  • Financial Counseling: 1-888-503-7106
  • Lost/Stolen Credit Cards: 1-888-842-6328
  • TTY: 1-888-869-5863
  • Business Services: 1-877-418-1462
  • Personal Finance: 1-888-503-7106
  • Bill Pay: 1-888-868-8123

Customers overseas can contact the customer service department at the following numbers:

  • Germany: 00-800-0-842-6328
  • Hong Kong: 001-800-0-842-6328
  • Italy: 00-800-0-842-6328
  • Japan: 010-800-0-842-6328
  • Korea: 001-800-0-842-6328
  • Malaysia: 00-800-0-842-6328
  • New Zealand: 00-800-0-842-6328
  • Philippines: 00-800-0-842-6328
  • Singapore: 001-800-0-842-6328
  • Spain: 00-800-0-842-6328
  • Taiwan: 00-800-0-842-6328
  • United Kingdom: 00-800-0-842-6328

Mailing Address

Navy Federal Credit Union

General CorrespondenceP.O. Box 3000Merrifield, VA 22119-3000


Navy Federal Credit Union Deposits/Purchases/Loan PaymentsP.O. Box 3100Merrifield, VA 22119-3100


Navy Federal Credit Union Mortgage/Equity PaymentsP.O. Box 3300Merrifield, VA 22119-3300


Navy Federal Credit Union Loan PayoffsP.O. Box 3105Merrifield, VA 22119-3105


Navy Federal Credit Union Visa/MasterCard PaymentsP.O. Box 3500Merrifield, VA 22119-3500


Navy Federal Credit Union Credit Card/Visa Check Card P.O. Box 3501Merrifield, VA 22119-3501


Navy Federal Credit Union Credit Card and Visa Check DisputesP.O. Box 3503Merrifield, VA 22119-3503


Navy Federal Credit Union Lease PaymentsP.O. Box 23900Merrifield, VA 22119-2300


Navy Federal Credit Union Delivery/Express Mail 820 Follin LaneVienna, VA 22180-4907


Navy Federal Credit Union Federal Education LoansP.O. Box 3350Merrifield, VA 22119-3350


Navy Federal Credit Union Vehicle/Boat/Airplane TitleP.O. Box 25109Lehigh Valley, PA 18002-5109


Navy Federal Credit Union c/o BOSAttn: Title Processing Department1530 Valley Center Parkway, Suite 200Bethlehem, PA 18017-2266


Navy Federal Credit Union Debit Card ServicesP.O. Box 23603Merrifield, VA 22119-3603


Navy Federal Credit Union Credit Report DisputesP.O. Box 3700Merrifield, VA 22119-3700

Official Website

Customers visiting the Navy Federal Credit Union website sign up or sign into your existing account, review products and services as well as locate member benefits. There is a section dedicated to planning and wealth management. Even though the website offers advice, the company recommends visiting a location in person in order to speak with a customer service agent.

Social Media

Customer Service Email

In order to send an email, you are required to have an existing account.

Our Experience

When customers call the customer service department, in order to bypass the automated system, press nine (9). After approximately three (3) minutes, we were able to connect with a customer service agent. We asked about opening an account and the relevant documentation needed. The agent was helpful and professional. We enjoyed contacting the customer service team. Did you enjoy your experience? Share your thoughts with us in the comment section below.

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