Contacting Microsoft Customer Service Center
Microsoft is the mother of all things computing. The company is responsible for the Windows operating system, Microsoft Office products and Windows phones. They are also the parent company for the Bing search engine. With a company as huge as Microsoft, customer service contact information tends to be available for each individual product, but there is general contact information for Microsoft customer service on a corporate level.
Phone Contact Numbers
The general customer service phone number for Microsoft tends to be a starting point for issues that need to be resolved. If you are having a specific issue, make sure to tell the customer service representative at the beginning of the call so they can direct you to the department that can help you resolve that issue.
General customer service: 1-800-642-7676
You can contact general customer service between the hours of 5 a.m. and 9 p.m. PST on weekdays and 6 a.m. and 3 p.m. PST on weekends.
Product Activation: If you want to find out the specific phone number for your customer service issue, you may have to run the Product Activation Wizard.
Product Specific Contact Info: You can also visit the Assisted Support Options page to learn how to directly contact a support department by phone.
The mailing address for all general customer service is:
One Microsoft Way
Redmond, WA 98052-6399
The official website for the main Microsoft company is http://www.microsoft.com. This website sells various products and offers support for those products. If you are looking for the support page, you can visit http://support.microsoft.com. From there, navigate to the specific support section you need for your product.
Customer Service Email
If you have a general inquiry and you wish to contact Microsoft customer service by email, fill out the form here: https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539&ws=corpinfo&ws=mscorp
If you need to contact customer support about a product purchased from the Microsoft store, you must start at the Email Us page and answer a few questions.
We are waiting to hear back from Microsoft customer service.
When we contacted the customer service phone number for Microsoft, we immediately reached an automated response. We were asked to choose from several options. When we pressed 0, we were asked to tell them if we were a business, personal or Microsoft partner. We pressed 0 again and we were placed on hold for a customer service rep. The total hold time for the call was more than 3 minutes. When the representative answered, she was speaking clear English. She asked our name and then answered out question without issue.
When we sent an email inquiry to Microsoft online customer support, the response time was not ideal, but atleast we didn’t receive an automated response. The customer service representative that answered our communication addressed our concern, but asked for further details to provide optimal customer service. The repsonse time was approximately 1 day, see the communication details below:
From: Microsoft Online Customer Service
Date: Sat, Mar 17, 2012 at 6:02 AM
Subject: RE: SRX1173411314ID – Customer Support
To: Richard B
Thank you for contacting Microsoft Customer Service.
I would like to inform you that you have reached Customer Service department of Microsoft. Hence, I kindly request you to provide the detailed information about the query that you are experiencing.
Once I have details, I will be able to determine the appropriate resources to assist you.
I appreciate your patience and look forward to your reply.
Microsoft Customer Service Representative
From: Richard B
Date: Sat, Mar 16, 2012 at 6:30 AM
Subject: Customer Support
To: Microsoft Online Customer Service
Hello. I was wondering if I could have the contact information to the department responsible for new Microsoft product launches? Thank you for any information regarding my requerst.
For such a huge corporation, we were surprised by the long wait time. What is your experience with Microsoft customer service?