microsoft

Contact Microsoft Customer Service

Write A Review

Contacting Microsoft Customer Service Center

Microsoft is the mother of all things computing. The company is responsible for the Windows operating system, Microsoft Office products and Windows phones. They are also the parent company for the Bing search engine. With a company as huge as Microsoft, customer service contact information tends to be available for each individual product, but there is general contact information for Microsoft customer service on a corporate level.

Contact Info:

Phone Contact Numbers

The general customer service phone number for Microsoft tends to be a starting point for issues that need to be resolved. If you are having a specific issue, make sure to tell the customer service representative at the beginning of the call so they can direct you to the department that can help you resolve that issue.

General customer service: 1-800-642-7676

TTY: 1-800-892-5234

You can contact general customer service between the hours of 5 a.m. and 9 p.m. PST on weekdays and 6 a.m. and 3 p.m. PST on weekends.

Product Activation: If you want to find out the specific phone number for your customer service issue, you may have to run the Product Activation Wizard.

Product Specific Contact Info: You can also visit the Assisted Support Options page to learn how to directly contact a support department by phone.

Mailing Address

The mailing address for all general customer service is:

Microsoft
One Microsoft Way
Redmond, WA 98052-6399

Official Website

The official website for the main Microsoft company is http://www.microsoft.com. This website sells various products and offers support for those products. If you are looking for the support page, you can visit http://support.microsoft.com. From there, navigate to the specific support section you need for your product.

Customer Service Email

If you have a general inquiry and you wish to contact Microsoft customer service by email, fill out the form here: https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1539&ws=corpinfo&ws=mscorp

If you need to contact customer support about a product purchased from the Microsoft store, you must start at the Email Us page and answer a few questions.

We are waiting to hear back from Microsoft customer service.

Our Experience

When we contacted the customer service phone number for Microsoft, we immediately reached an automated response. We were asked to choose from several options. When we pressed 0, we were asked to tell them if we were a business, personal or Microsoft partner. We pressed 0 again and we were placed on hold for a customer service rep. The total hold time for the call was more than 3 minutes. When the representative answered, she was speaking clear English. She asked our name and then answered out question without issue.

When we sent an email inquiry to Microsoft online customer support, the response time was not ideal, but atleast we didn’t receive an automated response. The customer service representative that answered our communication addressed our concern, but asked for further details to provide optimal customer service. The repsonse time was approximately 1 day, see the communication details below:

From: Microsoft Online Customer Service
Date: Sat, Mar 17, 2012 at 6:02 AM
Subject: RE: SRX1173411314ID – Customer Support
To: Richard B

Hello Richard,

Thank you for contacting Microsoft Customer Service.

I would like to inform you that you have reached Customer Service department of Microsoft. Hence, I kindly request you to provide the detailed information about the query that you are experiencing.

Once I have details, I will be able to determine the appropriate resources to assist you.

I appreciate your patience and look forward to your reply.

Thank you,

Praizy
Microsoft Customer Service Representative

From: Richard B
Date: Sat, Mar 16, 2012 at 6:30 AM
Subject: Customer Support
To: Microsoft Online Customer Service

Hello. I was wondering if I could have the contact information to the department responsible for new Microsoft product launches? Thank you for any information regarding my requerst.

Richard

For such a huge corporation, we were surprised by the long wait time. What is your experience with Microsoft customer service?

VN:F [1.9.22_1171]
Rate your customer service experience:
Rating: 1.3/5 (14 votes cast)
Contact Microsoft Customer Service, 1.3 out of 5 based on 14 ratings
Write A Review
36 Comments on “Contact Microsoft Customer Service
  1. I’ve been trying needlessly to email Microsoft about a concern; all to no avail. Since the matter does not fit into their neat little boxes, I stand NO chance in communicating with them via email. What the hell! I need an email address where I can send my concerns. Can anyone help?

    • Everyone has the same problem, but I don’t think Mr. Wonderful Bill has to worry. And there ain’t no way to change it, not in this country, Big business rules, and it is not going to get any better.

  2. l keep losing windows and getting the message that windows has closed a tab and reopened a tab. a lot of times it says that windows has closed down and that they will try to solve the problem. phoning a tech and was told to contact microsoft. what do l do now?

  3. Hello……….
    my name is Adeel & few months ago i have purchase a product of Microsoft ……..which is Flight simulator x & unfortunately the game is not accepting the product key.I am sending u that product key which is (P2DY4-XDCPY-FCXHB-GDXWJ-G8QMH) plz confirm that key, & also check this key is valid or not. If the key is not valid than plz give me the new & valid product key. And plz acknowledge my request.

    Thanks & regards
    ADEEL

  4. I could not be more unhappy with Microsoft’s technical support than if they went out of their way to do it. It has taken the entire month of September, over 15 hours on the phone with tech people that couldn’t find their nose on their own face. Their people are incompetant, don’t return calls, are not helpful and customer service does NOT care, instead they want to put you on hold for 20 minutes to do nothing. If I had known it would be this big a deal, I may have just thrown the computer out and started over, that is how terrible this has been. Take my advice and go anywhere for help except for Microsoft! I would not use them again if they paid me. Good thing they like feedback and have an email address to help people address concerns, right?

  5. I called XBox Live several times over my son’s account on my CC and I was treated like I was a piece of dirt, literally. They were mean, sarcastic, transferring me around and pretending to be managers and placing me on enternal holds and they thought it was funny. I have never been treated so poorly before, especially from such a huge professional organization. I told the employees that they must really have job security to be able to get away with this, aren’t their calls monitored? Where is management? Sad…to know and to experience such carelessness at work. :)

  6. Microsoft customer service is HORRIBLE! I have never been treated with less respect! Don’t try to call and get a question answered because THEY WILL HANG UP ON YOU! I will never purchase another microsoft product. As of today, I am switching to MAC!

  7. My acer laptop with windows WILL NOT let me access the internent. It is frustrating and I have tried everything, your phone wont answer and I need help now. Pick up the phone
    From, angry customer

  8. I wanted support for Age of Empires, they didn’t have anything related. I almost clicked on the link for downloads to ask where I could get a free download of it just to spit in their face. I wish I could rate them less than 1 star.

  9. Just bought a new computer with Windows 8. Have found it to be “non-user friendly” for the non techy person who makes their living writing and taking photographs. You spent decades teaching us about Windows and now you give us something that is not what we need. We need something that is faster and lets us use all products – not just Microsoft products. It may be okay for people who have smart phones but just trying to add software, files and images is a chore, not to mention that you keep wanting me to join Microsoft everywhere. I need an operating system that works with ease – not something that is so complicated that I can’t get around. Can I get Windows 7 for my computer?

  10. Bought Windows 8 Pro to upgrade from Vista and it knocked out my modem drive to recognize the ethernet cable and I can’t obtain a drive because Microsoft has no drives available.
    I went to computer manufacturer(emachines-gateway)and they don’t have a compatible drive for the windows 8 OS and my computer and microsoft blows me off as it’s my problem to deal with when it was their product that caused my problem.I now have a perfectly good desktop computer that I can’t use because I can’t get on the internet due to what a microsoft created product caused.
    I was told by the seller,Best Buy,that I could upgrade to Windows 8 from my vista OS with no problem and I’m out $50 dollars that I paid for Windows 8 Pro that I can’t use on the Desktop or any other computer because I used the key.

  11. Windows 8 is the worst idea you people have ever come up with. It’s so worthless I need Microsoft to stop selling their software. Please stop. You need to send out a download that installs Windows 7 back on all machines that have 8 installed. Morons. You are morons.

  12. I spent almost 3.5 hrs. on the phone trying to get help with my MSN account …could not get in to my billing info to make sure it was up to date… said no onfo on file no acount found …when thay just sent me an E-Mail useing the acount …I finley found a nice lady that slowed down long enough to lisen to what I was saying and got to the problem and fix it …what up sets me is with all the money microsoft is making it could hire americans in america to help with phone work …there are over 500000 people out of work in america you can’t tell me that a few 1000 of these people can’t do the job better ….the people they have don,t even slow down long enough to understand what my problem was …one even wanted me to call my bank it was the banks falt …I think we need to rethink where we spind what little money have on a company that invest in america with americans for americans

  13. I will never stop contacting Microsoft about this problem until it is fixed and they have re paid me for our time and trouble. I will be their most expensive customer service problem to date. I will never stop. He who has ears let them hear.

  14. Case # 1194781261 now after 3 days of failure I have a new computer that is a worthless paperweight. It is 11:38 pm at night and nothing is being done. But the customer service dept. is full off asking the same basic questions over and over. Total incompetence +++

    Where are the managers at Microsoft??????????????????

  15. I am one of the older generation who is not completely at home with computers. What I have is not a complaint, but a suggestion; and I am not sure where to direct this. As my eyesight is not as good as it once was I sometimes have difficulty locating my little arrow on the screen. If this were another color besides a black outline on a field of white, this might be easier for seniors with poor vision. Thank you for your time.

  16. The worst customer service ever!!! I got disconnected after waiting almost two hours and the people are as rude as can be. They have no idea what actual customer service is. If I could give them a 0 I would. Fix your customer service quick. Now I remember why I won’t spend any money on microsoft. If it isn’t free I wouldn’t bother.

  17. Don’t like the outlook garbage that you forced on us…why would you stoop to such a low level by taking away something so simple & perfect & replacing with difficult garbage that takes so long to find what you want to do as opposed to simplicity with HOTMAIL. The idiot that thinks he’s a genius needs to go back to the drawing board and fix the outlook to be more like HOTMAIL or better yet just revert back to HOTMAIL. Takes 30 min. to do something that took 1 min. before. Where is your sensitivity to your customers? We’ll be waiting for you changes back to a user friendly e-mail account!!!!!

  18. The absolute worst customer experience I have every had. Never again will I have any thing to do with MicroSoft.

  19. F**k you Microsoft! Ten hours I spent trying to get basic configuration assistance on your dogs**t hyper-v system during which I was transferred to 18 different people, got hung up on 4 times, allowed three of your fu*k*ng retards to remote access my computer one of whom knew less than a floor rep at Best Buy and two of whom actually did things to f**k up my computer that I had to fix. Not once did I get connected with a native English speaker or anyone even in this country. I was repeatedly lied to and goaded into arguments and still I’m stuck with your unsupported, buggy, poorly designed piece of sh*t software because I was under the impression you guys had half a fuc*i*g clue how to do your jobs. There’s a terror threat facing America for go**amn sure and it isn’t Al Qaeda or a couple of dumbass Chechens. It’s f*ck bag as**ole companies out to make a quick buck, buy some lobbyists and get away with whatever they can to make a buck, and the flagship of that armada of fu**ing incompetence has Microsoft logos all over it. Tell Bill Gates it doesn’t make a hot wet s*it of difference what stupid foundations he sets up with his name all over it (suck off your own ego much) his organization is a great gnarled mass of ineptitude and fu*k you to the customer. You suck *hit Microsoft and I can only hope that the bigger they are the harder they fall adage is true and that I’m still around to see you mothe**uckers plummet down through the crust of the earth and erupt into hot trash smelling flames just shy of the core of the earth. There is no better way to hate a person than to not care how badly your self-serving decisions affect them and Microsoft, you ass polyps are hatred personified. Bill Gates, I’m not a religious man but I’m going to take time to pray that you read this because I am talking to you personally. Fu*k you and your money.

  20. WOW what a joke! pop up reads download new Windows 8 Pro. I thought, all right! maybe they have really improved the piece of junk windows 8. So away I went miss happy shoes.
    Well, guess what folks, or maybe you don’t have guess, yup, what a mess. My font went down to mini mouse size, pages were splitting in half, rxp. facebook & email. HUH? Big black boxes appeared with a huge arrow and said to swipe to corner, nothing happened. called the good ole boys from anywhere but the US, they didn’t know what I was talking about. Hey, Bill you are giving money to children in third world countries, when 1 out of 4 children are starving everyday.

  21. I loved XP, ever since Mirosoft decided to “upgrade” their software, things have gone sour. You should’ve improved, but not changed something that was working. I now have Windows 7…and I’m truly disappointed.
    Another thing that I’m fed up with is all the ads that pop up, even when I have pop-up blocker on. Really? I’m about 2″ away from switching to Apple products.

  22. I loved XP, ever since Mirosoft decided to “upgrade” their software, things have gone sour. You should’ve improved, but not changed something that was working. I now have Windows 7…and I’m truly disappointed.
    Another thing that I’m fed up with is all the ads that pop up, even when I have pop-up blocker on. Really? I’m about 2″ away from switching to Apple products.

  23. I bought a new laptop a few months ago, that came with Windows8, and I have been writing Microsoft emails ever since. I’m not sure how many that I have written, but as of this date I have not received even one reply. I’m sure my emails are like most others. It concerns Windows 8 and the problems associated with it, and since they don’t have a good reply, they ignore you. They could at least send a reply stating that they screwed up and that they don’t have a way to correct the problems. Even though this laptop is only a few months old, I have started looking for another computer that comes with anything besides Windows 8. With the problems that I have had, I have gone to the Geeks, at Best Buy several times. At their suggestion, I have had to completely reset my computer back to factory settings three times. It seems like I spend more time trying to figure things out and avoiding problems than I do researching web sites. I hate Windows 8 and I’m sure most of my computer problems would go away if they would only send me a version of Windows 7 or XP. As far as I am concerned, Windows 8 belongs in the trash.

  24. I know im a computer dolt! I purchased a surface in Oct. Like, it does what I want it to do. My 13 year old autistic son loved it! So I purchased a refurb surface from a “factory authorized” place. He used it for 2 weeks and some bitlocker thing kicked in. As instructed we used my surface and leaped through all their hoops to get this thing unlocked. It said they would send us the new code in a MONTH!!! AN autistic kid aint waitin no month- sorry. So I have spent the last 2 plus hours trying to get SOMETHING…ANYTHING from their sites that just keep throwing me back to where I’ve been. Can’t get an email to anyone, saw the wait time for a live person jump from 14 min. to 50 min. during 1 of my trips past. Looked in the community, nothing there. I need things explained in “how now brown cow” terms cause I don’t know a bitlocker from a sh**locker. Yearning for a pencil a piece of paper and my old rotary dial, party line phone bout now.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *