Contact Kayak Customer Service

Contacting Kayak Customer Service Center

Kayak is a search engine for customers looking for the best rates and deals for travel and accommodations. The service was founded in the early 21st century by the founders of Orbitz, Travelocity and Expedia. The company was subsequently purchased by Priceline.com in late 2012. When searching hundreds of travel sites, customers could potentially have questions or concerns. In the event you do, contact the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Press inquiries: 1-203-899-3100

Mailing Address

Kayak Headquarters55 N Water StSte 1Norwalk, CT 06854

Or

Kayak Technology300 Baker AveSte 380Concord, MA 01742

Or

European HQFraumünsterstrasse 16 8001 ZurichSwitzerland

Official Website

  • Visiting the official Kayak website http://www.kayak.com/ allows customers to compare prices for flights, hotels, car rentals, cruises and vacation packages. You also have the opportunity to search for last –minute deals and promotions.

Social Media

Do you need real-time responses to your questions and concerns? Contacting Kayak through social media may be the answer you are looking for. When we visited the website, we noticed the company embraces social media. We looked at the individual pages and noticed a healthy form of interaction among customers and customer care agents. You can use the following platforms:

Customer Service Email

There are several ways to connect with the Kayak team. The company offers a customer feedback form as well as what appears to be personal emails for particular departments. We utilized the customer feedback form to send a message asking for information relating to the hours of operation and the response time of the customer support department. On the website, it states the majority of inquiries are answered within 24 hours. We are still waiting for a response.

Our Experience

We would have enjoyed contacting the customer service department instead of contacting the media contact department. This is the unfortunate side of some companies; you don’t always get what you want. We called and waited for more than 5 minutes on hold. Without a dedicated customer service department, you are at the mercy of an operator. After the representative answered the call, we asked several questions relating to the lack of customer support. Another negative relating to our experience was the agent could not resolve our concerns. We think the best way to receive a true and honest response from the customer support team is to connect by email or on social media. When you called, was your situation different? Please share your experiences with us. We would appreciate the candor.

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19 Comments on “Contact Kayak Customer Service
  1. I need to change an advance/paid booking at My Hotel Pratunam but I can’t reach Kayak which handled my booking.

    Disappointing!

  2. I absolutely hate calling overseas for customer service…especially poor customer service. I will not deal with this company again. I was charged twice for the same trip and now I am getting the run around.

  3. Very disappointed!!
    I booked and cancelled a ticket on the same day, april 28. On the kayak website, one palce shows my cancellation was on 29th, april, the orher place shows on 2th. May. ( which means i have to pat penalty for 200$, but according to policy, if i cancell in the first 24 hours after booking, no fees)

    I called the service and the Indian guy told me the money will be given back in five bussiness days, however, till today, 15 days later, my money is still frozen.

    Can’t find any customer service.

  4. Prof Siegal Sadetzki purchased a flight ticket from Geneva to Brussels on June 4th with EasyJet through Kayak, but she never received a receipt or a booking confirmation. She just received the boarding Pass.

    We would appreciate receiving the receipt for the ticket.

    Thank you in advance

  5. Prof Siegal Sadetzki purchased a flight ticket from Geneva to Brussels on June 4th with EasyJet through Kayak, but she never received a receipt or a booking confirmation. She just received the boarding Pass.

    We would appreciate receiving the receipt for the ticket.

    Thank you in advance

  6. I need to change my reservation, called the airliner and they said I have to go through the travel agent… Kayak has no way to contact a human. Their message says “leave your email”? I think I have to dispute with my credit card to get my reservation cancelled…

  7. I need to change my reservation, called the airliner and they said I have to go through the travel agent… Kayak has no way to contact a human. Their message says “leave your email”? I think I have to dispute with my credit card to get my reservation cancelled…

  8. I agree customer service should be by phone. I would like to let the public and Kayak know about one of Kayaks partners performance in attempting to book a flight to Thailand. I started to book this flight and was redirected to a website called JustFly. Once the flight was booked and paid for on their site I was notified the next day that there was a problem with my credit card. After checking with my bank I was assured there was no problem, however now JustFly stated that I could not book the same flight because the price had gone up. I said go ahead and find me a flight and they could not find one that would meet my connecting flights. But here’s where it gets weird. While speaking to Vince I went to their site and I was still looking at several flights online that supposedly did not exist. The best explanation I was given was that the screens had not updated. Yet it had been more than 24 hrs since booking. Then they had the audacity to ask me to try booking it again………….what? a flight they just admitted did not exist???? FCC Fraud or at least false advertising. Now I am starting over with another booking site. I asked that a supervisor at JustFly call me. If I don’t hear from someone I will consult a trade attorney and investigate rights and remedies.

  9. Before booking my room I inquired of the minimum age required. I was told 18. When I received my confirmation email the age requirement was 21. I am still being charged for the first night which I feel isn’t right seeing as how this mistake was not mine.

  10. I was about to book a multi country trip through Kayak. But after reviewing all the comments i don’t think i will bother. How can any company function in this way. All those customers can-not be wrong. Come on Kayak listen to your customers. Barry

  11. I received an email from Kayak yesterday that my reservation # 2000695038 for a truck/car rental was cancelled. I did not cancel this reservation and still need it. The reservation is for a vehicle in Kailua Kona Dec 18-28th. I’m leaving for the destination in 10 days and need the vehicle. I called Enterprise – the car company with the reservation and they said to contact Kayak since you reserved it. Help! What can we do? Thank you, Viktoria

  12. I just took a flight which I booked on Kayak, I have been using the site for a while and this is the first time I experienced an issue where I need to talk to customer service and havent been able to.
    Before booking I made sure it was a skymiles flight where I could get the miles and after I took my trip and came back I checked with skymiles to see if I got credited for the trip sure enough they didnt honor it and they said that flight doesnt qualify for mile credit and now that I want to fight about it with kayak , no one is answering!!!!

  13. Have received several robo-calls from Kayak even though we are listed on the national do not call list. Obviously Kayak does not care about peoples privacy. I will never use or have my family use Kayak for anything. Any more calls and I will file a formal complaint with the State Attorney General and FCC. Leave us alone, we do not want your service.

  14. Booked on Kayak. They say you have to call hotel to change beds from 1 to 2 in room.

    The stupid number is a voice recorder. What the hell? It’s 2016 folks? This isn’t customer service. It’s nothing!

  15. Yesterday I spent over an hour (in the morning) searching one-way flights from NYC to Aspen at kayak.com, I only yielded flights with 15-18 hour travel times. However later that evening at kayak.com I found 3 available flights with 6 hour travel time. Why is that?

  16. Hello,
    My name is Shirley Sklar and I work for a wonderful nonprofit STAMFORD PEACE YOUTH FOUNDATION. I have been trying to reach a live person so that I can find out if KAYAK has a community outreach program. Is there a person I can contact
    or a program in place to give back to the community?
    Please advise.
    Thank you.

  17. STOP SENDING ME THE PRICES TO WHAT YOU THINK MY TOP DESTINATIONS ARE. THEY AREN’T. JUST LIMIT WHAT YOU SEND ME TO WHAT I LOOK FOR. OTHERWISE, I WILL BLOCK YOU. NOT HAPPY TRYING TO FIND AN EMAIL TO CONTACT YOU WITH!

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