Contacting Garnier Customer Service Center
Garnier is a skin and hair care company widely known for shampoos, conditioners, hair styling products and hair dye. The company sells products in North America, South America, Asia, Europe and Oceania. Once you’ve chosen the area you live in you can access the official site.
Phone Contact Number
It wasn’t until about 20 minutes into the website that we found the customer service number for Garnier. The number is well hidden behind several pages and a virtual assistant, which you should NOT attempt to use if you want speedy information.
- Garnier Phone Number: 1-866-964-0135
You can call an agent from 9 AM to 7 PM Monday to Friday ET.
- Alternative Customer Service: 1-800-442-7643
You will be addressing your letter to the Maybelline-Garnier consumer affairs address. This address was not listed on the customer service website, but it was listed in the privacy statement under Contacting Us.
Maybelline-GarnierAttn: Consumer AffairsPO Box 1010Clark, NJ 07066
The official website for Garnier is available at http://www.garnierusa.com. This is the US website, but you can visit http://www.garnier.com to choose a different location or language, if desired. Contact information is extremely limited, but we were able to find a few bits and pieces on the Contact Us page. Do NOT attempt to use the Virtual Customer Service agent. The questions you enter are never answered. Just click the link that says No after the question, Did We Answer in Your Question?
Being social and connected is crucial to businesses like Garnier. While most retailers are offering social medial pages, these pages are most important for companies that sell products with tons of competition. Garnier customer service is available on:
- Facebook: http://www.facebook.com/garnierusa
- Twitter: http://www.twitter.com/garnierusa
- YouTube: http://www.youtube.com/garnierusa
Customer Service Email
It took us some time to find the Garnier customer service form, but we eventually found it. We contacted Garnier customer service to find out if products containing nut oils are safe for people with nut allergies.
- Customer Service: http://www.garnierusa.com/_en/_us/services/contacts.aspx
When contacting the customer service team at Garnier, you will be surprised. Not due to the wait time, but rather the lack of wait. The automated system featured three options, with the third being dedicated for general questions and concerns. We selected the third option and expected to wait, but on the contrary, we were speaking with a live agent in less than 45 seconds. When we voiced our questions and concerns relating to products sold in stores, the agent was compassionate and helpful. By the end of the call, all of concerns were addressed. Did your call end the same way our call ended? We would love for you to share your thoughts with us in the comment section below.