Contacting First Energy Customer Service Center
First Energy is an electric company with the power to distribute energy to more than five million customers. The company operates in six states with 10 companies. The 10 companies that operate under the First Energy name include:
- Ohio Edison
- The Illuminating Company
- Toledo Edison
- Penn Power
- West Penn Power
- Jersey Central Power & Light
- Mon Power
- Potomac Edison
Customers who wish to contact a specific distribution company will need to visit the website for that company. The information in this piece is directed at contacting First Energy, not one of the 10 distribution companies operating under First Energy. We have listed the contact phone number for customer service for each of the 10 companies operated by First Energy in the Phone Number section for your convenience. First Energy customer service information is not listed as prominently as that of the distribution companies.
Phone Contact Numbers
If you are a First Energy customer, service is available at the phone number listed for your distribution company.
- Jersey Central Power & Light: 1-800-662-3115
- TTY/TDD: 1-800-221-0479
- Met-Ed: 1-800-545-7741
- TTY/TDD: 1-800-522-2376
- Penelec: 1-800-545-7741
- TTY/TDD: 1-800-522-2376
- Penn Power: 1-800-720-3600
- TTY/TDD: 1-800-654-5984 (Pennsylvania Relay Service not Penn Power)
- The Illuminating Company: 1-800-589-3101
- Ohio Edison: 1-800-633-4766
- The Toledo Edison Company: 1-800-447-3333
- Mon Power, Potomac Edison, West Penn: 1-800-255-3443
- TTY/TDD: 1-800-955-9445
If you need to get in touch with the main First Energy company, you can do so by writing to the following address.
First Energy Corp.
76 South Main St.
Akron, OH 44308
The official website for the First Energy corporation is https://www.firstenergycorp.com. This is not the website for the companies that operate under the First Energy name. You can start service, stop service and pay your bill from the corporate website if desired. If you wish to contact your energy company you’ll need to visit the main website for that business.
Customer Service Email
We’d like to say there is a customer service email address you can use to send your problem, concern or compliment to customer service, but there’s no such address. There is a contact us form on the First Energy customer service website. We chose to send an email using the form to find out if there is a customer service email address.
We tested the First Energy customer service system by calling the Jersey phone number. There was a long message about an upgrade that could not be bypassed. After the message we pressed 0 three times and the call was transferred. We were placed on hold less than two minutes with some 60s rock music in the background. The call was answered by Heather in a cheery, clear voice. We asked her if there was a customer service email address and she placed us on hold while she looked for the email. Finally, after more than two minutes on hold, she asked if we could wait a bit longer while she continued to look for the address. After two more minutes, she conceded there was no customer service email address to be found.
Was your experience with First Energy as bad as ours? Let us know how you fared.