Contacting Ebus Customer Service Center

Contacting Ebus Customer Service Center

Customers using Ebus have the opportunity to explore cities throughout Canada. The service originates in Alberta and travels to Cross Iron Mills, Fort McMurray, Calgary, Red Deer and Edmonton. The bus line features amenities to ensure a comfortable ride and convenience, including, extended seating for extra legroom and free Wi-Fi. If you want to book your next trip across the Canadian countryside, contact the Ebus customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 5:30am to 9pm, Saturday 7:30am to 9pm and Sunday 8am to 9pm, EST.

• Customer Service: 1-877-769-3287
• Corporate Headquarters: 1-403-531-0350

Mailing Address

Ebus 10014 104 Street Edmonton Alberta, CA T5J 0Z1

Or

Ebus 101 205 9^th Ave. SE Calgary, AB T2G 0R4

Or

Ebus 5116 Gateway Boulevard Edmonton T6H 2H4

Or

Ebus 304 35th Ave NE Calgary T2E 6T2

Or

Ebus 8217 Franklin Avenue Fort McMurray, AB T9H 4P4

Or

Ebus 530 Mackenzie Blvd. Fort McMurray, AB T9H 4P4

Official Website

Customers visiting the Ebus website http://www.myebus.ca/ have the opportunity to book travel. If you create an account, you can manage your existing reservations. Throughout the website, you have the opportunity to few schedules, find fares and see where Ebus travels. If you have additional questions or concerns relating to the services provided by the company, we recommend reading the Ebus FAQs.

Social Media

Customers have the ability to connect with the customer service department through social media. We sent a message to see the time it took the customer service department to respond to questions. To our delight, the customer service department responded within 30 minutes.

• Facebook: https://www.facebook.com/ebus3
• Twitter: https://twitter.com/travelebus

Customer Service Email

We sent an email to the customer service department asking for information pertaining to the cancelation policy. We stated this information was not available on the website. After sending our message, the customer service department sent an automated response. The message stated a customer service department would reply within 24 hours.

• Customer Service: info@myebus.ca
• Customer Service: info@redarrow.ca

Our Experience

We called the customer service department and reached a live agent within three (3) minutes. This is a bit longer than expected, but the customer service agent made up for it by providing exceptional customer service. We asked several questions and the agent answered all of them without fail. The overall experience was fantastic. Can you say the same about your customer service experience? We want to hear from customers just like you. Share your thoughts below.