Contact Eastbay Customer Service

Contacting Eastbay Customer Service Center

Eastbay is an athletic company specializing in clothing, shoes and equipment for athletes. Products range from personal athletic wear to team wear for schools and athletic groups. Eastbay products are available online and via catalog. You can request a catalog online.

Contact Info:

Phone Contact Numbers

Eastbay customer service is available 24 hours a day to answer questions about online orders, catalog orders and products. Eastbay is available to customers in the United States and abroad, so an international customer service number is also available.

• Customer Service: 1-800-826-2205
• International: 1-715-261-9588

Mailing Address

Eastbay is a Footlocker company, so customers have the option of choosing to send a letter to Eastbay headquarters or Footlocker headquarters.

EastbayAttn: Customer Service111 S. 1^st Ave. Wausau, WI 54401

Or

FootlockerAttn: Customer Service112 W. 34^th St. New York, NY 10120

Official Website

The official website for Eastbay customer service is available at https://www.eastbay.com. The website is primarily used as a retail portal, but customer service is simple to find. You can log in to your account by visiting the login page at https://www.eastbay.com/account/default/. You will need the email you used to register for the account and password to log in. If you simply want to check the status of your Eastbay order, enter the order number and the email address or customer service to track your order.

Customer Service Email

When you want to ask a question, but you don’t want to wait on hold for an Eastbay customer service agent or send a letter to the consumer relations department, you can contact an agent by email. Simply fill out the online form, being as detailed as possible if your communication is regarding an order or problem with a product, and send the form by clicking the Submit button. If you are contacting customer service about an order or payment issue, do NOT include financial information of any kind.

• Customer Service: https://www.eastbay.com/content/feedback.cfm

Our Experience

The Eastbay customer service center was one of the quickest and easiest calls we’ve made. When the call is answered, press 0 to skip the automated list of options. The agent answered our call in just 15 seconds. We gave the agent a product number and asked if the shoe was available in a men’s size 14. Online the product showed out of stock and the agent verified there was no size 14 left for order. She mentioned several other styles comparable to the style we requested sizing information for, but she did not push for the order.

Click here to leave a comment about your customer service experience.

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