Contact DFAS Customer Service

Contacting DFAS Customer Service Center

DFAS stands for Defense Finance and Accounting Service. The company is a department of the US federal government. DFAS is a payment provider for the USDoD or US Department of Defense. There are two sides to the customer service website. One side deals with payroll for military and civilian employees and the other deals with debt reconciliation. DFAS also works with military records, garnishment of wages and travel information, including PCS.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • DFAS Customer Service Military Pay: 1-888-332-7411
  • Army and Air Force Military Pay: 1-888-729-2769
  • Retired Military Direct Line: 1-800-321-1080
  • DFAS Customer Service Civilian Pay: 1-800-538-9043

This number can be used for Army, Air Force, VA, EPA or Executive Office of the President only.

  • DFAS Customer Service Civilian Pay: 1-800-729-3277

This number can be used for Navy, DoE, Broadcasting Board of Governors or HHS only.

If you are a contractor or vendor, a list of phone numbers and instructions are available at

There is also a Debt and Claims department of the DFAS. This department has a dedicated list of phone numbers.

  • Debt and Claims: 1-866-912-6488
  • Waivers and Remissions: 1-317-212-8692
  • Claims and Corrections of Records: 1-317-212-6167

Mailing Address

There is no mailing address listed for DFAS general customer service, but there are a couple of addresses for specialty recovery departments.

DFAS-IN/Debt and Claims Dept 3300 ATTN: Customer Care Center 8899 E 56th StIndianapolis, IN 46249


DFAS-IN Waivers/RemissionsDept 33008899 E 56th StIndianapolis, IN 46249


DFAS-INDept 3300 ATTN: COR/Claims8899 E 56th StIndianapolis, IN 46249

Official Website

The official website for DFAS is located at

Customer Service Email

We typically have a hard time finding a direct email address to reach customer service departments. Companies tend to prefer online forms to standard emails, but that is not the case with DFAS customer service. There are MANY email addresses to choose from.

We were able to find a master contact form for DFAS customer service. Simply choose a primary and secondary topic to reach the customer service email form.

Our Experience

DFAS customer service is an automated system. There are detailed instructions listed to help navigate the customer service line faster. You can press 1 for retired military, 2 for current military, 3 for travel, 4 for debts, 5 for MyPay and 6 for garnishments. If you have any other issues not listed, press # for additional options. We were unable to reach a customer service agent because we are not employed by the military.

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82 Comments on “Contact DFAS Customer Service
  1. I am trying to locate a phone number for someone within your IT department. Specifically, the person that updates your Pay Period Calendar. I have automated it completely so that all you have to do is change the year. No typing and looking things up. It even fills out the text at the bottom of the chart. I would be willing to share my Excel spreadsheet, if I can talk to someone other than a recording……

  2. LtCol. Georgia E.Phillips has not recieved her back pay due to your negligence saying they she had died in October,2012.We have on our recording the conversation admitting the mistake you had made.Her pay has started again but the back pay has not been given to her yet.What is the problem that you cannot correct your problem.She has to have a caregiver now due to a stroke in 2009.The money needs to be put into her account now!

    • I need to make a Civilian Deposit Payment. What is the address I need to send it to and do I need to put a code on my check? Also, what is the status of my Military Deposit that I sent to you on 21 April 2014?

  3. have tried for weeks to contact ANYONE that could help recover my user ID and Password in order to obtain my 2013 W-2. only
    recordings of call another time!! Cannot even find a viable email for my situation…

  4. I requested a temporary password for my pay account-received it today and mypay will not accept it. Need help!!!

  5. I have tried for 2 weeks to download my W-2 from MyPay. It is impossible to thread through all the passwords and requirements to even get to the point of viewing my W-2. I have a BA in computer science and worked for over 20 years as a computer systems engineer at KSC. Mypay is above my skill level. I have no choice but to give up. Who designed this fiasco? I will stipulate that your security has me beat.

  6. I’ve called DAFS to request Form to terminate our SBP in Aug 2013.Filled it out with proper notary stamp. Still receiving Payment reguest for balance due.
    Can’t get any help. Aging Vet need.

  7. I have started a home loan modification with my mortgage company. Therefore, I am respectfully requesting an Official Pension Award Letter from DFAS be mailed to my home address at your earliest convience,(#5051). I have made several attempts by Telephone and Fax(s)that I located in MyPay and I have not been able to make contact with anyone.

  8. My brother who is severly handicapped. Can,t hear or see and has no working computer. My name is William Leasure, Willis’s older brother. We have been trying for two weeks to get his 1099 or this past year. First it was going to be mailed. Then over his computer which doesn’t work and so on. All I would like his his 1099’s sent to me at the above E-Mail. “THANKS”
    His SSAN: 232-46-4347

    • Don’t put his name and SSAN on this, this site is not secured. ID theft is to easy. Protect him at all costs. Call it in or use a secure site.

  9. Why is it so hard to obtain a Former Spouse Distribution Tax Form this year? I called your Customer Service

    number and each time I was put on hold for 45 minutes, and never received help on two (2) occasions. Once

    I made contact with a real person, I was informed that the forms are not mailed out this tax year and would

    have to be requested in writing. I sent two (2) written requests for this form over the past three (3) weeks,

    and still no Former Spouse Distribution Tax Form received as of today. I need assistance with this problem because I can not file my 2013 taxes until I receive this form.

  10. trying to figure out why my VSI payment went to the wrong bank (routing number) when all the other one came thru . I need help trying to get it corrected. I have sit on the phone for 1hour waiting and get to no one .

  11. I have not been employed there for over 8 years and you still have me as an active employee. Can you help me and what information do you need so I can get my $155.31 out of my thrift Savings Plan

  12. Please send me the phone number I can call about my 1099R. I’m here in the Philippines and I dont know my login ID and password.

  13. I received notification of my 100% disability in early Feb 2014 with an effective date of 1 Aug 2013 (my retirement date). The notification stated I could expect my CRDP on Feb RAS and back pay within 30 days. This did not happen. Could you provide me with an expectation date so I can plan appropriately. Thank You, JDN

  14. I am inquiring as to the number of W-2’s I received and the said amounts. I need to clarify this as the IRS des ot have all of them and has not been any help.

  15. For three(3) months in a roll I have change my mil pay to a difference bank receive e-mails but my money keep going to the same old bank why would I want my old bank and new bank change to be the same bank. please check my pay and see why it is not working after getting e-mails back from the goverment

  16. I have not been able to get into my so called account for approx five and half years. Last year I finally talked to someone (male) that was not sure what I wanted he transferred me into a dead line.
    Today I was on the phone for and received another dance job and all I wanted to was change my state tax deduction. Just a form sent to me to claime 0. What are we paying for. DFAS does not accept my SSN. WHAT IS THE PROBLEM?

  17. I need to pay back a Civilian Deposit. What is the address I need to send it to and is there a code I need to put on the check?

  18. I changed my password so that I could get my pay statements and
    now it says that I have to wait until the third or the thirteen
    of the month. I am not a new account member.

  19. In references to my brother Carl c. Rollins V36 ref. # who died 5/18/13 in the Philippines, do I REALLY need to fill out the claim form SF1174 with the same info my brother Calvin C Rollins, sisters Carolyn R Alexander and Cheryl McGuire have already provided with my name, ss.# and address ? My sister Carolyn started this process last year. I’m a Vietnam Veteran x Navy with my on unnecessary stressful headaches from a denied claim when I cracked my left heel onboard USS Peoria LST 1183 and now suffering from pain of bone spur and paid 10% for PTSD, REALLY and waiting for agent orange claim to be denied. my plate is full but if by not filling out this form will delay or cause denial for my siblings then I’ll waist time doing so, I was told at the Broward VA clinic when they were checking my foot for claim about the relationship to agent orange and PROSTATE CANCER I had surgery for on August16,2011 at University of Miami hospital. Please send me a yes or no answer by mail to my home because I can only check email at library. I have no computer at home and reaching someone by phone is a VERY LONG wait time. THANK YOU FOR YOUR SERVICE

  20. when I try to login to Mypay it says my email addresss doesn’t match. How do I change my email address to the correct one? Also if there is another “open season” for restoring my SBP will I still have to pay all the back premiums to when I retired? when I retired I didn’t understand that declining it for my wife was permanent. Does it make a difference that 30% of my retired pay is VA disability or do they just charge according to my actual retirement pay? Thank you.

  21. Just got divorce after 23 yrs of marriage. My ex wife is active duty Army and I need to find out where to send certified copy of our divorce paperwork to start allotment on the alimony she has agreed to pay until her retirement starts when she retires. I need an address or phone number on where to send divorce documents for direct deposit to start in my account 1 Sept 2014.

  22. arrogant and rude. and not very knowledgeable. gain more insight regarding ‘former spouse benefits’ on the various web-sites. but after the customer service rep told me ‘get on with it ma’am’ I realized I was at the wrong number. after informing her I am no amateur been in the system 34 years and am not a former spouse just yet, she sat in her chair. my children both military have told me how incompetent, rude and uncaring the civilian personnel are in the finance office but, I just didn’t believe them until this morning. when I was working in PAC years ago, we did not have the best equipment, but the soldier was always #1, and for me to disrespect a spouse like I encountered this morning, I would have been terminated. I guess laws and levels of respect have changed.

  23. My comment is that I have been trying to get some help.Because my x husband owe me half of his retired pay.We was married way over ten years .And he was in the air force.Some one please help. Where do I go from hear?

  24. Please provide a good contact number/email for someone who can assist in getting answers regarding the progress of DWOS matters for active duty, retired and reserve personnel.

  25. I have attempted to contact DFAS Customer Service concerning an invoice that needs to be recalled for correction for 2 days but have been unable to reach anyone via the telephone. I have waited on hold each day for about 2 hours before I gave up. I have emailed a request to have the invoice recalled also (2 days ago) but have yet to receive a reply or action concerning the recall. Eventually, DFAS is going to have to recall the invoice back to me for correction (it is in a suspended status and I know why) but I was just trying to save time. Sorry I bothered. I am with the federal government and it used to be possible just a few years ago to pick up the phone and talk to people at DFAS and get things done very quickly. Now this is impossible. What happened?

  26. I have not received my retirement pay this month. I am currently stuck in New Mexico awaiting DFAS to fix problem. I have sent fax, e-mails and tried to speak to a human daily. My checking account is now in the negative.

  27. I have faxed 5 requests and did 1 email to change my bank account information for auto deposit. I know I signed some if not all requests. I sent my first request in December. Also included with was a request for a call because having trouble for a full year concerning a change of address, I wanted to talk to someone to verify the bank info was completed and correct. You messed up royally the bank information so how can I get someone to call me???? Your phone message keeps telling me you are unusually busy and to call back later.

  28. I would like to send documents to cancel SBP based on divorce. Can I get assistance or at least the email address. I am unable to get through on the phone. Thanks

  29. My husbands check today (active duty army) was half of what it should be/usually is. No explanation. Nothing. I know it’s an error bc we have zero garnishments or collections. What makes me mad is he’s tried all day to get ahold of someone but just gets automated crap. His s1 office is closed on thursdays. This is ridiculous. Not only has he not received back pay from getting promoted in AUGUST but now we can’t pay all of our bills/buy food bc his check was wrong and there’s no one in site to remedy the situation. Shameful.

  30. I have been trying to get a copy of my fathers 1099r , so I can do his taxes, as he has passed away. It has been very hard for me to get this information.Thank you. Paul

  31. You need to get an expert to expand your web site to handle more traffic! I need the mailing address for Military Retired Pay in Kentucky. Thank you.
    Paul V. Helsel

  32. I retired from the Coast Guard in 02/10/ 2006. I moved back east and am now back in Yuma Az. I have not received my 1099r for 2014. Who do I call or email to try and get a 1099r so I can do my taxes. Thank You very much

  33. I just received a new retiree account statement and need to check now that I have a higher disability rating can I set up my wife to receive the sbp. We goofed when we retired to set it up right and I want to make sure she has income when I pass away.
    I also wanted to check is it 80% disability I will be receiving?
    Thank-You for you’re help. Erv

  34. I hope we can find lot more ways to help the retirees,service,active, etc… in whats needed for these people instead of the constant denial,or redtape, or lost records bull thats still going on persay. I know I am one of the ones that’s going through the situation and need the help. Thank You.

    Yours Truly,

    Charles H. Luster,Jr.

  35. 04/13/2015

    To whom it may concern,
    I hope that we can find more and better ways to help the retirees,active,service people instead of having to go through the redtape,lost records etc… bull, that we go through. I know I am one of the ones that need the help that’s going through it. I need someone, agency of the U.S.Military to find my DD-214 so I can retire and recieve my pension etc… and go on with my life. Thank You.

    Yours Truly,

    Charles H. Luster,Jr.

    • I would like to talk to a human being. I have sent in 6 inquires to get a W-2 for 2013. It was never mailed to me. I have tried the online system it does not recognize me at all. I finally got a hold of a human being but they said I am not in the system. I am a grey area retiree and after 26 years of service I do not exist. I have called the National Guard Ombudsman but nobody monitors this line I was on hold for 2 hours and finally left a message. Does anyone out there read and help with these posts or should I contact my congressman to get some answers.

  36. I am a former military spouse, it is the middle of the month and I still have not received my check in the mail. I feel I keep getting passed from one person to another and end up nowhere.
    What does a person need to do to get their money from DFAS?
    Help please!

  37. I received a copy of the decision that was made that i’m 100% cause I have a memory loss and my claim was affect Nov 2,2011 and I just received the letter of decission on Oct 12,2014 but I don’t understand I didn’t get any pay for the decission and everybody else was pay for it even they restore there military retirement all need is an explanation to tell me whats going on instead of living in the I’m retired Army even my records I was try to update even send copies still no answers please I appreciate if somebody explain it then I won’t bother you people if you don’t want to be bother but I can contact my congress woman in Washington to look up for my information thankyou very much and have pleasant week god bless.

  38. I already send a comments on July 13,2015 at 9:10 pm our local time maybe yu understand my situation thankyou very much

  39. Third country customer service, inept staff. Trying to get my last active duty check since 16 June 2014, but it seems impossible dealing between the Out of Service Debt, and DFAS active duty pay no one knows their jobs, I rather speak to a monkey next time. Extremely frustrated Veteran!!!!!

  40. What customer service? All you get is a automated system that cant help you with anything. I been calling all morning about an allotment I set up, it took the money out my check but didn’t pay the company on the first like it was suppose too. Automated system cant pull up my records even though I put in my social and pin.
    Where is the customer service or help with pay issues from a person?

  41. This is getting ridiculous. I submitted a question to “retired pay” and they sent me to you guys to get the answer to my question. I have no idea of how to contact you guys to do that.

  42. I’m trying to buy back my Military for my civilian job and my HR personal told me I need to find out how much I earned why I was in the Military.03,April 1990 thru 19,December 1997.If this is the wrong Department could you provide me with the correct number or email address.Thanks

  43. This is the most disfunctional service I have ever experienced in my 56 years of life. This is something only the Government could get away with and whoever set it up shoulod be terminated immediately.
    If you are interested in why, please feel free to contct met any time, day or night.

  44. I am totally frustrated with my payroll office customer service. They refuse to follow their own federal withholdings policy stated on the mypay site regarding changing withholding more than 10 exemptions. When I called to ask for assistance in making the change, I was asked if I had spoken with my supervisor. When I politely refered him to there stated policy of calling them for assistance. I was told they could not help me, that maybe I should call my HR.

    1. My financial tax decisions are no ones business but my own.
    2. HR does not handle pay issues, the payroll office does.
    3. Why does DFAS feel they should be able to limit my federal withholding exemptions to a maximum of ten, when they have no authority to do so.

    This is a violation of IRS Publication 505 rules.

  45. I reveral a emil letter from you sataing that my retired was inveral and I do not a phone to call you. please let me know if my retired pay wall in the bank.

  46. I am trying to locate the correct office to contact to get a calculation of what my US Army retired pay would be if I had retired in 1985 after 21 years of service instead of in 1992 after 28 years of service. Melvin E. Case, Colonel (Ret); last four are 5851. Thank you.

  47. I sent out a request to London KY> to change banks for my direct deposit in oct. 2015, it is now jan 2,2016 and still no change.or reply of my paperwork. I hope I will now get an answer.


  49. this is the poorest customer service I have seen in my entire life of sixty years of living on this earth. forty five minutes of solicitation talking about other programs. I only wanted no when I will get paid, and what monthly pension would be.

  50. My stepfather, Anthony Muoio, a retired U.S.A.F. CMSgt, Ret. died September 22, 2013. I have been trying to get the payment from the last partial month retired pay for over 2 years. I have been dealing with the Retired and Annuitant Pay section of the Defense Finance and Accounting service. I am the executor stated on CMSgt Muoio’s will that has been recorded by the Superior Court of California, County of San Diego. I have submitted a copy of that will and court receipt. I have submitted form 1310 (Statement of Person Claiming Refund Due a Deceased Taxpayer.) I have submitted a copy of the death certificate. I have submitted form 1174 (Claim for Unpaid Compensation of Deceased Member of the Uniformed Services) I have obtained an Employee Identification Number as requested for CMSgt Muoio. Our estate lawyer for the Muoios provided the Affidavit For Transfer Of Personal Property Without Administration (California Probate Code Section 13101) which were notarized by all 3 recipients (myself and 2 sisters) and submitted to DFAS. Part of the delay was my fault until I realized that CMsgt Muoio needed an EIN for his estate and the EIN for my mother who died 2 months previously was not applicable. However, I have since submitted all the forms and information as requested by an S. Gleeson, Military Pay Technician since December 24, 2013. I have called numerous times to request assistance during the subsequent time that has passed. I have requested to talk to a supervisor twice and have been told they will return my call within 5 days but then receive no call. One lady I spoke with nonchalantly said, “Well, that’s the way government works.” I was told in letter #5 that they do not accept wills but the last letter #6 states they need a copy of the Anthony Muoio will. That can be seen on Task #14074376. The last sentence in the letter asks to know if any deceased siblings had children. Of course, the children do not respond to our requests for information and they are not listed on the will anyway. I have reported this situation to the GAO and they replied that they had no jurisdiction on the matter. I have contacted the legal office at the local Air Force base and the lawyer agreed with my complaints but said they had no recourse also. I understand the DFAS is operated by the U.S.A.F. and since I was a part of that organization, I am ashamed of the service provided.
    Satisfaction survey: 0

  51. On 01/22/2016 I spoke to Ken in Military pay (customer Service), I must say, he was very kind and gave me some guidance on My Pay program as an ex-employee from DFAS-Rome trying to retain my W-2 forms from 2015. I do believe he should be recognized for his customer service ethics.

  52. I completed the Annuity Claim Package, and received a letter back that I did not complete Part F of Form 1174. I have tried numerous times today to contact but due to the first of the month was unable to reach a customer service rep. Do I completely redo this form as Part G was witnessed and to try and track them down again is very difficult and this would delay this further. This is a very hard time and my husband Douglas J Hughes Sr arrears of pay are being delayed to me. Is there any way Military Pay Technician C Roman can call me back on this as this is urgent. Please advise. Thank you Barbara A Hughes

  53. my divorcepaper states that iam getting a procentage of my husbands retirementpay…he recently retired …who do i contact to get my money

  54. Is there any way I can talk to a live body other than a damn recording? I have been trying to get my w-2 forms since I got discharged.

  55. I do want to recognize Ms. Charyl Weaver’s outstanding customer service. After waiting on hold for over an hour and a half on the DFAS customer service line on Friday January 15th, Ms. Weaver patiently listened and investigated my issue. Please note my colleague waited for a similar amount of time on Wednesday, 13 January, and was able to connect with a technician although my follow up phone call was required when no additional information was received regarding the status of “why” the payment was deleted AND whether the payment could be issued instead as a paper check. Ms. Weaver clearly understood the issue and promptly routed the inquiry to the appropriate party. She understood the customer’s frustration over the delay in payment, including the time and effort already exerted to understand the issue, and the necessary urgency required to resolve the problem.
    Unfortunately, it is now 9 February and after being shuffled through several DFAS “supervisors” I am still waiting for a response as to whether the “check” in question has actually been cut and mailed. It has been an exauhstive, inefficent, and ineffective experience and improvement in the quality of customer care, including processing time, response time, inter-departmental communication/coordination, etc. is absolutely necessary. I understand my one issue has consumed an inordinate amount of time and effort, not to mention the effort of other colleagues, and the continual inquiry from the recipient who was expecting to receive a payment before the Holidays in December. And all of this due to an employee error and failure in the DFAS system to 1) prevent the error from occuring and 2) fail to mitigate the error in a timely way. This issue as of today is still unresolved and the burden is on the end user to continue to follow up, by phone, by email, to which days go by without response….unacceptable is an understatement.

  56. I called DFAS-411 on Friday February 5, was on hold for about 45 minutes and finally left my phone number to get a call back. It is now after hours on Wednesday, February 10, and I have not heard back. I tried to call again this afternoon but I heard the message that if I had already called, I should not call again. I don’t know if the backlog is 4 days or if I have gotten lost in the shuffle.

  57. I am attempting to find out more about the debt that I have received, I have called the number listed and spoke with the customer service representatives. I have documented over 4 hours of call time and so far none of them have been able to give me any information. I am sending this email along with others for my records since I will not be paying this debt until I am informed of the reason behind it.

    James Taft

  58. Why does DFAS not give a crap about its service members when they retire???
    WHY does nobody at DFAS give a crap. Why can we not file complaints to leadership???
    I have been medically retired now for 74 days and I can not get you to start my pay. I call in and ask why and just keep getting excuses that somebody failed to do their job and start my pay, then they tell me it will take several days to look into the situation. I call back then later and it is just were working it just give us some more time.
    How do you expect us to pay our bills if you don’t care enough about us to stop jerking us around. I guess as long as you get your paycheck then we don’t matter!!!!

    I know nobody in a leadership position will ever see this.

  59. I submitted a travel voucher 5 April 2016 and it was returned for corrections; I made the corrections and resubmitted it immediately. Here we are 19 May 2016 and absolutely nothing!

    I called four times yesterday and “the system was down”

    Meanwhile, my GOV CC is way past due!!!!

  60. Why is it impossible to talk to anyone about my separation pay? I have been waiting since March 2015 for DFAS to receive my case and now I am told I have to submit either a copy of a voided check (which I submitted) or an SF 1199A. Then I receive an email saying that they need both? Also, why does the entity that handled my pay for 8 years now suddenly need my direct deposit information?

  61. As I read through these comments, I was so disturbed. Do we really care about the military? I don’t think so. If you are in charge, in anyway, you need to do something about this so called, automation. You can not take care of human problems with a pre-recorded message that nobody listens to. It is a shame on us as US Citizens to allow this kind of so called, customer service to continue.

  62. This was the worst experience ever! After going through several automated options to get a live person regarding a helpdesk ticket I submitted, I was mishandled by Booker, an extremely rude employee. I had already been on hold for over 23 minutes only to explain the situation that prompted my helpdesk ticket to him and for him to refer me to finance. I explained that I had gone to finance and they suggested I call DFAS. Booker kept trying to tell me that the information I was inquiring about was in the “reg” but had no clue which regulation he was referring to nor could he refer me to the proper regulation. It was almost like he was reading a script that said “when all other answers seem to not be working, refer the caller to the reg and tell them their finance department should be able to tell them what reg to research.” What a waste of time!

  63. Me and my twin brother have been given the run around since my father passed last year November. We have called about five times about paperwork and their processing. Now eight months later we are told we’re denied to being over 18 and not fulltime students. We are fulltime college students and have been since 08/2015 but was never told to fill out some required forms. The service is just awful!!! Don’t understand how they treat people like this and sleep at night!!

  64. Me and my twin brother have been given the run around since my father passed last year November. We have called about five times about paperwork and their processing. Now eight months later we are told we’re denied to being over 18 and not fulltime students. We are fulltime college students and have been since 08/2015 but was never told to fill out some required forms. The service is just awful!!! Don’t understand how they treat people like this and sleep at night!!

  65. The system does not have a section for just general questions about spouses or dependents. Support from divorce.
    Please, help.

  66. I have spent the last 20 minutes trying to talk to anyone not automated to find out why my family dental insurance was not paid. There is no option for this and I keep getting lost in a circle of automated questions completely unrelated. Automated systems are frustrating enough without the run around and constant website references.

  67. I’m trying to talk with someone about changing my address in Finance but all I get is a computer run around and to correct the spelling of my name. can someone help me?

  68. I need to change my direct deposit information. My efforts have led to an endless phone ringing with no answer. All iI need is the correct address to send the forms to. Please help! Thanks

  69. I am retired Navy. And I am trying to figure out how to change my SBP election. My former spouse and I divorced of a requirement to main s maintain spp coverage for her was placed under the maintenance section of the divorce decree. What procedures do I need to do to terminate my SBP coverage. I have been trying to get through to customer service for 3 days now. Constant all our customer service reps are busy please call again and call termination.

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