Contacting DFAS Customer Service Center
DFAS stands for Defense Finance and Accounting Service. The company is a department of the US federal government. DFAS is a payment provider for the USDoD or US Department of Defense. There are two sides to the customer service website. One side deals with payroll for military and civilian employees and the other deals with debt reconciliation. DFAS also works with military records, garnishment of wages and travel information, including PCS.
Phone Contact Numbers
- DFAS Customer Service Military Pay: 1-888-332-7411
- Army and Air Force Military Pay: 1-888-729-2769
- Retired Military Direct Line: 1-800-321-1080
- DFAS Customer Service Civilian Pay: 1-800-538-9043
This number can be used for Army, Air Force, VA, EPA or Executive Office of the President only.
- DFAS Customer Service Civilian Pay: 1-800-729-3277
This number can be used for Navy, DoE, Broadcasting Board of Governors or HHS only.
If you are a contractor or vendor, a list of phone numbers and instructions are available at http://www.dfas.mil/contractorsvendors/phonenumbers.html
There is also a Debt and Claims department of the DFAS. This department has a dedicated list of phone numbers.
- Debt and Claims: 1-866-912-6488
- Waivers and Remissions: 1-317-212-8692
- Claims and Corrections of Records: 1-317-212-6167
There is no mailing address listed for DFAS general customer service, but there are a couple of addresses for specialty recovery departments.
DFAS-IN/Debt and Claims Dept 3300 ATTN: Customer Care Center 8899 E 56th StIndianapolis, IN 46249
DFAS-IN Waivers/RemissionsDept 33008899 E 56th StIndianapolis, IN 46249
DFAS-INDept 3300 ATTN: COR/Claims8899 E 56th StIndianapolis, IN 46249
The official website for DFAS is located at http://www.dfas.mil.
Customer Service Email
We typically have a hard time finding a direct email address to reach customer service departments. Companies tend to prefer online forms to standard emails, but that is not the case with DFAS customer service. There are MANY email addresses to choose from.
- Debt and Claims: https://corpweb1.dfas.mil/askDFAS/custQueriesCategorySelection.do?subCategoryID=6744
- Waivers and Remissions: RemissionWaiverIndy@dfas.mil
- Claims and Corrections of Records: firstname.lastname@example.org
We were able to find a master contact form https://corpweb1.dfas.mil/askDFAS/custCategories.jsp for DFAS customer service. Simply choose a primary and secondary topic to reach the customer service email form.
DFAS customer service is an automated system. There are detailed instructions listed to help navigate the customer service line faster. You can press 1 for retired military, 2 for current military, 3 for travel, 4 for debts, 5 for MyPay and 6 for garnishments. If you have any other issues not listed, press # for additional options. We were unable to reach a customer service agent because we are not employed by the military.