Contacting Craftsman Customer Service Center
Craftsman is a brand of tools sold exclusively at Sears. The brand is one of the most popular as well as one of the most trusted as it relates to quality. The brand has been a part of the Sears family for more than 85 years. What has not waivered over the course of time is commitment to quality and customer service.
Connecting and keeping in contact with the customer service department is easier than you may think. The company is available through social media, by phone, email and traditional mail.
Phone Contact Numbers
- Customer service: 1-800-349-4358
- Corporate headquarters: 1-800-549-4505
- Craftsman Club: 1-800-682-8691
- Delivery: 1-800-732-7747
- Installation: 1-800-326-8738
- Part Orders and Inquiries: 1-800-366-7278
- Repair: 1-800-469-4663
Sears Corporate Office3333 Beverly Road Hoffman Estates, IL 60179
Whether you want to plan your next project or simply want advice on the right tool for the job, the official Craftsman website http://www.craftsman.com/?i_cntr=1306158121682&sid=ISx20110429x00001&psid=64×12645 has the answers. Customers can shop, but also learn about various products and services. The company provides several options to connect with the online community, beyond social media. Craftsman provides a YouTube channel and a Livestream channel as a resource.
Customer Service Email
When customers visit http://www.craftsman.com/cscontactus/nb-100000000227055?adCell=W4, they can contact the customer service department. This is not the direct email address, rather the customer contact form. We noticed that the customer service hours are not available on the website, so we sent a message to the customer service department requesting the hours of operation. We immediately received a message stating a customer care agent would address our concern within two business days.
The on-line customer care department is ready to take of the customer. Typically, customers have to endure a confusing automated system prior to speaking with a customer service representative. This is not the case with Craftsman. When contacting the customer care department, simply press 6 and the call goes directly to the customer service department. The customer service representative answered the call and we asked if we needed to contact Sears customer service department or Craftsman customer service department if we had a question regarding products. The agent explained to first line of defense is to contact Craftsman.
We feel as if the agent provided honest feedback relating to our question. Was the customer service representative honest with you? We want to hear the stories of customer just like you. We would like for you to share your story with us below.