Contact CNN Customer Service

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Contacting CNN Customer Service Center

CNN, or Cable News Network, broadcasts multiple news programs and shows. CNN accepts breaking news from the crowd via phone, email or text message. Depending on the current news stories, CNN may provide detailed or specialized coverage.

Contact Info:

Phone Contact Numbers

Contacting customer service via the CNN phone number is the fastest way to talk with a real person about your issue or breaking news story.

  • Breaking News: 1-404-827-1500 Option 1
  • Customer Service: 1-800-CNN-News

Mailing Address

You can contact CNN by mail using the address for Turner Broadcasting System, Inc, the company behind CNN.

CNNTurner Broadcasting System, Inc. One CNN Center, 13 NorthAtlanta, GA 30303

CNN and Turner Broadcasting System, Inc. Are huge companies, so contacting them via mail is like sending a needle in a haystack. It could take a long time to receive a response if one is received at all. If you need a immediate response, contact CNN customer service by phone.

Official Website

The official website for CNN offers tons of contact information. The website is located at You can view main information for CNN, but also information for each of the programs broadcast on the network.

Customer Service Email

There are tons of email contacts for CNN. Here is a list of the ones we feel customers will look for most often.

You can contact CNN customer service via Twitter at @TeamCNN, @TeamHLN, @TeamCNNI, @TeamCNNE.

Our Experience

We called the CNN News line but that number was set up for polling and political messages only, as of October 2012. The only alternative phone number is for contacting a writer about breaking news, so we chose to skip that one. Do you have experience contacting CNN customer service? How were you treated? Leave a message below and help others find out just how CNN treats real people.

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35 Comments on “Contact CNN Customer Service
  1. I’ve repeatedly tried to send service complaints to CNN web addresses. Have filled out my name, eMail address etc. pushed send and messages not accepted. I’ve also asked others to do the same, and the result is the same. We cannot get through. I am using iPad with CNN app.. When I type a pick or news account at least half the time a blanc white page pops up with the word “done,” but nothing else.

  2. I watched your Pierce Morgan/Alex Jones debate, and while I think Alex came out swinging verbally, well noted due to how much of a lack of respect Mr. morgan holds for any guest that doesn’t share his opinion. I am not a gun owner, just for the risks involved having a 6 yr old in the house. I do fully
    support our 2nd amendment. I lived in Downey, Ca during the L.A. Riots and seen first hand why a person would need an assault rifle.

    My Problem lies within the next night show with Mr. Morgan, Buzz and the two lady’s.

    How is it you are supporting, a bann on aaualt rifle’s, which is ammusing beings the majority of hand guns are semi automatic.

    You have three reporters from your Broadcast station plus Mr. Morgan, first making a statement of I hope your kid’s don’t die! A personal threat to Alex Jones family, to then saying there is no need for assault rifles or hand guns, to his next sentence being,

    ” I think we should put Alex in a ring and Pierce you show up with a legal semi rifle and “POP” him” then the long blk haired lady laughs and say’s “I’d love to see that; in uniform” then Pierce confirm’s “I can wear my brother’s uniform!”

    How outstandishly appauling and corrupt not only did they pass the border on free speech into a threat of Murder on Alex Jones. I say threat because if Alex had said those words he would be in jail at the Moment.

    Here you are trying to push an end to violence and you have four of your reporter’s blantly cold heartedly not only threatening his kids but his life as well using the exact weapon you are pushing to ban.

    How is it, you are trying to stop the use of Assualt rifle’s yet @ the same time can have such hipocracy as to say “pop” him with a legal assault rifle and then you wonder where people get these ideas. You put it in their heads.

    while no one in America is happy about the recent mass shootings Alex Jones is an advocate for American’s Constitution, and he is very passionate about his work and his findings.

    I also took an oath to defend that constituion from any threats Foreign Or Domestic so has My Spouse who is still currently serving our Country.

    I am demanding the indefinite suspension of Pierce Morgan Buzz and the other two or we the people will press legal action for these threats were felony threats and no one not even You or the American President are above those laws.

    Thank you for your time, I hope you make this right with not only a full apology to Alex and the disposal of Mr. Morgan but firm action against Buzz and the lady’s as well.

    Have a blessed New Year and hopefully in the future you will be more for the people then you are the government after all your ancestors fought and died for that constitution to be up held. it is a bill of rights, not a law and cannot be made into a law….it clearly states in the 2nd Amendment and this shall not be fringed. It doesn’t say in 300 years, it say’s shall not be!


  3. Was CNN the network that ran the wonderful series on the United States First Ladies? And, will it run again? If so, please tell me when it will air. I have a large network of people who are sorry they missed it and all want to see it.

  4. There is way too many commercials while trying to watch the show. The trial is hard to follow. We appreciate you covering it for the people, but ease up on the commercials.. rite now you have approximately one minute of the trail then two or three mi utes of commercial s. Its bad.


  5. I have had CNN as my home page for several years. However, I’m now disgusted with the fact that all your headlines are SCREAMING in large, bold-face type and your selection of news items seems way out of whack in terms of importance. Sorry, but I’ll have to change to another news source. You should really reconsider why you are sensationalizing the news as any common tabloid would.

  6. CNN SUCKS!!! They have turned to the nutty right. I do not approve of the network having these nut cases on, such as Glen Beck the other night, Rand Paul and the nut of all nuts Cruz of the backward state of Texas. ALSO, I do not approve of the bitch anchor woman talking while we are trying to watch the Pope give his first Christmas Mass. What a stupidly run station.





  8. I am 66 years old and I don’t like conjecture, speculation, or watch your anchor ask stupid
    questions to someone who has just lost of a loved one. Do you Folks like to watch people
    crying?? You should be praying for them!!
    Also, you should stay with the facts and stop guessing about what has happened, if you don’t
    know, then shut up!!! And stop the round table discussions with everyone trying to talk over the other:) GET YOUR NEWS STAION IN ORDER!!!

  9. i watched the hearings about deaths at the va because ofappointment scheduling fraud on cspan.the inspector general for the va said so far he found no evidence of any death due to delayed appointments. so why was cnn still reporting hours later 40 veterans had died ? you are not fox,i expect better.i am a 20 year retired army veteran that is rated 100% disabled by the va.all doctors and hospitals have people die with pending proof of the death claims have been found as yet.

  10. Rating is 0. Since CNN has switched format for Verizon customers, I don’t get a picture, just a black screen with a news trailer across the bottom. It’s called CNNx and that’s the rating I give it – “X”. Even though I can’t watch live anymore, replacing a veteran journalist, Suzanne Malveaux, with Tom and Jerry was a BAD move!

  11. Would someone at CNN please tell me where is the war in Central America which has Ashleigh so passionate? I have not heard of one, not even a war on poverty which is what the illegal immigrants are fleeing from. Ask Ashleigh where do the kids in New York, New Jersey, Chicago, etc go to escape violence? Parents just had to remove their 12 years old daughter from life supports in Patterson NJ.The child was riding a skooter and got shot in the head. Again, where is the war in Central America?

  12. I CAN NOT BELIEVE THAT YOU WOULD ALLOW BRYAN TO MAKE THE REMARK ” I CAN UNDERSTAND OF THE LOOTING ” THAT WAS GOING ON during the protest. Absolutely an anchor should not have been giving his opinion such az he did. Also the gentleman that was a detective COULD NOT get a word in. I will no longer be watching your news. I was applaud.


  14. Request to conduct a formal Televised interview With PTI Chairman Imran Khan,reason being political situation in Pakistan is on verge of Collapse,CNN International should provide enough Media coverage in terms of News and current situation In Pakistan,enabling it viewers to get upto date information.

    • CNN International the most reliable news Channel should give enough news about the Political Situation in Islamabad Pakistan,not enough news coverage is given by CNN about Political situation in Pakistan,seems to me MILITIARY Coup up in Pakistan is Imminent.

  15. I think all the people that has this ebola should be put out of the unite states and be put back over there or on a old ship out in the ocean to get better. And stop all airplanes that is coming from there, should be grounded and no one is to come in or out from over there and all planes are to be sprayed down and the doctors that is taking care of the people that have it. like I said you need to put them out on a old ship to get better or die and also you have doctors and nurses on this ship taking care of this people and after it is all over with all the people and the stuff should be sprayed down before coming off the ship and then spray down the ship. But if the want to come home the stuff then they would get sprayed down and stay on the boat for 1 year to make shore they don’t have it.
    Thank you for listening @ news channel cnn.

  16. Please stop showing Amonpours face on most links to news I am sick of seeing her face that is not news
    Please get to the point not her ugly face we know who she is And she is not god unless CNN is grooming n
    Her for office in the White House it is poor advertising to show her ugly face all the time we will stop watching your. New
    She is not great why must we be subjected to her face all the time. It is over done you can ask anyone please get rid of her face. It’ is to much to take every day is CNN saying Amonpour is the best thing that ever happen to them with so many other good people working on the team it is a shame please get rid of her face when it comes up it makes me sick. And have a look at it your self. It is not sincere and honest as if she cares it is about her not the other. Save us from her face and stick to the news. It is over done

      • usa is at war in st.louis,ferguson,new Orleans,against blacks in America.ebola,crack,police etc.Isis didn’t kill mike brown,trayvon martin,matin luther king,or john kennedy,nor did the Taliban,alqueda,osama,suddam,khadaffi,or aaraphatt.darren Wilson is part of a large structure of murderers,like George bush and wmds.islam is the only path to freedom and God,justice and fairwhite mans devil)always lets them downness for the blackman.jesus(

  17. I normally am a Fox News follower, however today I watched Wolf on CNN reporting on the GREAT agreement President Obama made with China on Climate Change. The report showed the US will cut emission 30% by 2025. And at flash card speed, your screen showed, I think China, and Wolf’s commented that China would meet reduction in 2030. As usual I had to return to Fox news to get the real story. President Obama gave the farm away again.
    When will CNN start telling the real Story about this President?

  18. This is in response to the situation in the Ukraine. For sometime I have been watching the news about the Russians wanting to invade the Ukraine and I’ve been wanting to comment on this. The reason why the Russians are upset with the US is because the US does not let them invade Ukraine. They think that the US is the invader and want to take over the Ukraine. This is not the case, instead the US and the West are protecting the Ukraine but Russia wants to invade it and get it for themselves. The times of conquest are over and the Russians should understand that if the Ukraine people want to be part of Russia they would tell Russia. The Russians should get that through their thick skull and not act like babies, denying it and crying about it. Point clear! Russia has plenty of land, why more. Why more? What are they going to do with all of it. I don’t see any progress it. Enough said.

  19. I contacted CNN by telephone to speak to someone about the Ferguson Mo riot. I guess I pressed the wrong number and was greeted by a live person a female voice, I began to give my name and the state I was calling from, I was very rudely interrupted by this female and was told if I have a story idea or question she could transfer me. I have no problem with this part happening, however, this female had a very hateful and smart ass tone in her voice she transferred me while I was trying to tell what I needed. Sorry CNN the idea for the story was given to your competitors. May I suggest you work on your customer service.

  20. @523Leaf: @Crude_Energy Publix Super Market at Grayson Village – Loganville, GA -Discrimination
    Foreign Policy
    Health Care
    Immigration. Darren. Wailsom with my plaform

  21. Your new format is terrible! Why did you change the old one that we were comfortable with?New marketing person who wants to put their stamp on the design? You lost a faithful user. Your former layout by category was so nice and user friendly. I could tap right in. Now I can’t even get my local weather.

    So long.

  22. I hate your new website. You were my favorite for 15 years and now I switched to traditional website of the New York Times. Within 15-20 seconds I want to know the news and the most desirable articles to read.

  23. CBS News actually reported the names of the French terrorists on Jan 7, 2015 on their nightly news show with Scott Pelley at 6:30PM.

    Wonder why CNN can’t do the same? LOL

    Maybe it’s a SECRET???

    BY the way, CNN doesn’t respond to ANY INQUIRIES via email; they think they’re #1 LOL but honestly people they just read the same crap all day long..that is not journalism…that is simply known as sensationalism

  24. 1/8/2015 815PM CST. I have learned far more in the first 15 minutes of the Rachel Maddow Show tonight, than from Anderson Cooper and company bloviating on and on all day about the “Terror In Paris” event. I’ll hope for a better tomorrow on CNN?

  25. I really dislike the new layout of, it’s awful; messy, scattered, and annoying. Video clips and tickers on the top, side, and MIDDLE of the page and no clear filters. I like to read, actually read snapshots of breaking news and updates. I don’t have time to sit through mandated commercials attached videos. It might as well be “another” well known new site. I’m disappointed CNN.

  26. I really dislike the new layout of, it’s awful; messy, scattered, and annoying. Video clips and tickers on the top, side, and MIDDLE of the page and no clear filters. I like to read, actually read snapshots of breaking news and updates. I don’t have time to sit through mandated commercials attached videos. It might as well be “another” well known new site. I’m disappointed CNN.

  27. I don’t need to see a minute long commercial every time I pull up a 30 second news clip. I will go elsewhere. This is not a duplicate comment, you simply suck.

  28. I think Wolf Blitzer should shut his mouth. He is very controversial and should consider what he is saying. He was talking about Yemen and is seemed that he was so anxious for the US forces and diplomats to be called out. I thin he incites issues.
    He is definitely not considerate of President Obama. I have never like is brand of reporting. With people watching especially terrorists in the USA should not be freely given information like he does. I think it is time for all reporters to think about what they say could have serious consequences.

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