Contact AutoZone Customer Service

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Contacting AutoZone Customer Service Center

AutoZone is an automotive company that specializes in parts, tools and accessories. You can visit one of the many physical stores or order online and have the items shipped to your home or local AutoZone. AutoZone does not offer services to the customer, so customer service issues are less frequent than they are in the service industry. There are still customers who feel they’ve received poor customer service, poor products or the exact opposite and those people need contact information for the AutoZone customer service department.

Contact Info

The contact information provided for AutoZone customer service is limited, at first glance. We easily found a contact form, but the phone number, mailing address and customer service email were not as simple to find. After sending the customer service department an email through the contact page, we were taken to a different page will all the information we needed.

Phone Contact Numbers

While the AutoZone customer service phone number was simple enough to find, there are no customer service center hours listed on the AutoZone website. The department may be open 24 hours or it could be a 9-5 type of business. We called customer service and asked the department hours. The AutoZone customer service department accepts calls until 10 P.M. (CST) Monday to Friday. There are no weekend hours.

  • Customer Service: 1-800-288-6966
  • AutoZone Headquarters: 1-901-495-6500

Mailing Address

123 S. Front St.
Memphis, TN 38103

Official Website

AutoZone operates an official website for the purpose of customer service and product orders. The website is quite cluttered with products, so finding contact information can be a bit difficult. However, at the bottom of the page you’ll find all the contact information you need and links to the AutoZone Facebook and Twitter pages.

Customer Service Email

While we were still unable to find a customer service email address, we were able to find a list of contact forms based on the question you’re asking. We used the general customer service contact form to ask if there was a dedicated email address for product questions. We’ll update the response details when AutoZone customer service gets back with us.

Our Experience

We were able to get through to the customer service department in less than 40 seconds using the AutoZone headquarters phone number. We simply dialed, pressed 1 for English and 9 for customer service. The agent answered and immediately gave us the local regional manager’s name so we could contact him with our concern. She did not try to hassle us into telling her the problem, which was a welcome relief. This was one of the simplest and fastest customer service calls we’ve made.

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Rating: 2.8/5 (6 votes cast)
Contact AutoZone Customer Service, 2.8 out of 5 based on 6 ratings
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4 Comments on “Contact AutoZone Customer Service
  1. I can in for a battery core drop off and I was in the store not being helped. This continued for 15 minutes before I was asked any questions.

  2. Today i went in to the AutoZone location on El Cajon Blvd ,San Diego. I was looking for someone to read a code on my 02 Jeep Wrangler as I was showing a check engine light. I suspected that one of my O2 sensors was gone but needed the code to identify which one. Mr. Brad Miller, service Rep dealt with my request in a very professional and respectful manner, explaining that he could not do this as a result of state regulation, but did refer me to a trusted service center nearby who would scan the code for free and thus get the correct part identified. Brad could have just sold me parts and let me deal with the code issues myself. as we are travelling from Canada I am very appreciative of this kind of integrity and customer service, it seems to be a special commodity which is rare and hard to find when your on the road.
    the service center recommended dealt with us in an equally professional manner identifying the problem and installing the required parts and sending us on our way.
    Brad should be commended for his service to us with our sincere thanks for a job well done.

  3. I bought a 5 qt. Bottle of Mobil One 5w-40 & a one qt. Of 10w-30 Mobil one with two oil filters one Mobil One & a K&N oil filter for their superiority in filtering , my Problem is I bought it around one & 1/2 months ago my wife bought a different car 2011 Toyota Camry the recommend oil is 0w-20 Your south main street Auto Zone in Brockton would Not do a return because I lost my receipt and their store had not sold the product I bought even after my repetting I bought it at store 5022 When has AutoZone stopped doing returns

  4. As large as this company is, you’d think they would have enough people who could not only answer calls, but answer questions. I sent in a credit application months ago. No response whatsoever. Tried calling today, customer service can’t help. Credit Department mail box is full. If you can’t get through to their top secret credit department, I wonder how they answer questions are the individual locations?

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