Contact Customer Service

Contact Customer Service

Contacting Customer Service Center sells footwear for people who love to run trials and compete in a variety of running sports, including triathlons. The footwear division of the company is not alone. Xterra also operates a racing, swimming and gear website for athletes and lovers of the great outdoors.

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Contact Info:

Phone Contact Numbers

According to, there is nothing more important than great customer service. There is a phone number customers can call to ask product questions, inquire about an order or request an item return. There are no customer service hours listed with the contact phone number, but the mailing address is for New Hampshire so it is best to call during normal EST business hours.

  • Customer Service: 1-877-772-7192

Mailing Address

If calling or emailing a member of the customer service team is not an option, you can try sending a letter to the company. Remember to keep your personal and financial information safe – never include bank account, credit card account or payment information of any kind in the letter.

Xterra Footwear28 Cedar Rd. North Hampton, NH 03862

Official Website

We visited the website at The front page of the website explains the Xterra phenomenon. Xterra started as one race, but that one race eventually led to nearly 200 races and events across the globe. sells footwear expressly designed for Xterra races, though the footwear can also be worn by runners of all kinds. You’ll notice the My Account link at the top of the page. Click this link to log in to your account or access current and previous orders, if applicable.

Customer Service Email offers customers and visitors three contact email addresses to reach a customer service agent. The first is the general customer service department. These representatives can answer questions about products, ordering, shipping and more. The info email address is ideal for general questions or product inquiries. Sales if for retailers and sales representatives.

Email Customer Service:



Our Experience

We gave a call during normal business hours. The phone number just rang and rang until we finally heard the voicemail message for TJ from Xterra and Rocket Fish. We visited the Rocket Fish website, but the contact phone number was different. Without detailed customer service hours there is no way of telling when the customer service line will be open and clearly the line is directed to a single person and not a customer service team.

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