Contact Customer Service

Contact Customer Service

Contacting Customer Service Center has been around for more than a decade selling the latest and most technologically advanced XM products to satellite radio fans. The online store is affiliated with Customers can browse through current satellite radios, learn more about factory installations and contact the customer service department all from the website.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Contact Us page for offers three phone numbers – customer service, fax and international customer service. The company is open from 8:30 a.m. to 4 p.m. CST Monday to Friday. There are no weekend hours and the store is likely closed on all major holidays.

  • Customer Service: 1-877-496-7234
  • Fax: 1-636-724-1136
  • International: 1-636-724-4330

Mailing Address

If you want to visit the offline or you need to contact the company by mail, you can use the same address for both.

XMFanStore3718 Mueller Rd. St. Charles, MO 63301

Even though has been in business for more than 10 years it is never safe to send details about payments through the mail. There is always a chance your letter will get lost along the way and that could mean anyone would have access to credit card and/or bank account numbers.

Official Website

You can browse through the online catalog at There is also a main website the store is associated with at The main website is a forum for XM radio fans. For satellite radio fans who want to install an XM radio in a vehicle, offers factory installation kits for most popular car brands at

Customer Service Email

The happy middle between calling customer service and writing a traditional letter is email. Email is delivered faster than a traditional letter and thus you receive a faster response and customers don’t have to worry about waiting on hold every time they ask a new question the representative does not immediately have the answer to.

Email Customer Service/Sales:

Contact Form:

Our Experience

The customer service department is non-existent. When we called the sales associate answered the call directly. We asked the sales associate about XM radios and subscription prices. According to, the store just sells the physical radios, installation kits and accessories. It is up to the buyer to contact XM Radio and subscribe to the service. Pricing for service is determined by XM Radio, not the XMFanStore. Packages from XM Radio are available for XM Radios and internet radio.

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