Contacting Xcel Customer Service Center
Xcel is an energy company serving Colorado, Michigan, Minnesota, New Mexico, North Dakota, South Dakota, Texas and Wisconsin. If you click on the word All at the bottom of the list, you will be taken to the main site for all Xcel customer service. You can access your account with Xcel energy from this page or one of the dedicated state pages.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
Phone contact numbers are available for each individual Xcel Energy company and for the main company. There is also general customer service contact information.
- General customer service (billing and service): 1-800-895-4999
- Products and sales customer service: 1-800-895-4999
- HomeSmart program: 1-866-837-9762
- Spanish customer support: 1-800-687-8778
- TDD/TTY: 1-800-895-4949
Mailing Address
We could not find a main address for customer service, but we did find mailing address for payments and investor relations. You can feel free to use these addresses as you see fit, but communication sent to the payment address without payment may not reach the customer service department.
Xcel Energy Payments
P.O. Box 9477
Minneapolis, MN 55484-9477
Or
Xcel Energy, Inc.
414 Nicollet Mall 4th Floor
Minneapolis, MN 55402
Official Website
From the main website for Xcel Energy, located at http://www.xcelenergy.com/, you can access your account, make a payment and find out information on rebates and the company in general. There is also a place to learn more about how to contact customer service with a problem, concern or compliment. When you click on the My Account link, you will be asked for a user name and password.
Customer Service Email
Xcel customer service encourages customers make contact via email for concerns, compliments and account issues. They are upfront about the fact that email communication is not responded to as soon as the email is received. There could be a wait time between when you send your email and when you receive a response. The email address for Xcel customer service is CustomerService@xcelenergy.com. A second email address is also offered as Inquire@xcelenergy.com.
Our Experience
The Xcel Energy company automated system will tell you it cannot understand your request when you press 0, but that’s a lie. Press 0 three times and you’ll be routed to an agent. Our wait time was less than one minute. The agent told us there was an email address for customer service, which she verified was the one we already found. She also told us the mailing address for the corporate office without asking any additional questions. The call was simple and efficient.
What is your experience with Xcel Energy?
(4 votes, average: 2.00 out of 5)
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I have a place here you can build the tower of xl
SUNDAY evening I sent a work order for a street light outage near our home. Tuesday a serviceman came and fixed the light. Great service. Thank you
We also have a home on lake Magnor Richardson Wi. There is an old tree On road side area under your power lines, which you have to trim …is it possible that you cut down this (not so good looking) tree so you don’t have to trim it anymore, and what would it cost. Please reply
Norm Finch
Trying to contact you sucks! I am trying to find the locations of the 2 places you have in Sioux Falls. I will be moving into an apartment in Canton, SD and I will need to get the electricity hooked up, what? I do this over the phone? Doubtful, you cannot sign anything over the phone. Could you please give me the addresses of the 2 locations that you have in Sioux Falls, so I can my electricity hooked up, thank you.
Craig
Craig, the customer centers are not open to the public. Just call them, they’ll help you; if you haven’t already called them, that is.
ALL I WANT TO DO IS ORDER A TEMPORARY CHANGE OF BILLING ADDRESS.SEEMS IMPOSSIBLE. SURELY A FEW PEOPLE GO AWAY FOR AWHILE AND CONTINUE TO PAY THEIR BILLS FROM A DIFFERENT LOCATION. PHONE ARE ASKED TO WAIT FOR HOURS OR CALL BACK. IF YOU ARE SO BUSY MAYBE IT IS BECAUSE THERE IS NO SIMPLE WAT TO DO A VERY SIMPLE THING. R.MACDONALD
I ALREADY DID. EVEN THAT DOESN’T WORK!
I had dropped xcel energy bill $44.13 on 11/15/15 at USPS mailbox which is closed to Post Office and the due date 11/17/15 and found withdrew money from US Bank checking account on 11/19/15.But why did you send overlapping bill without check-in ? Can you take off/break off the bill immediately?
I contacted you some time ago regarding my new address. It is
Barbara J. Mowan