Contacting Wells Fargo Bank Customer Service Center

The Wells Fargo Bank is a financial institution that offers personal, business and commercial banking services. You can access online banking to learn more about your account, make account changes and pay bills from the official website. There is dedicated contact information for online banking customer service as well as Wells Fargo Bank customer service for credit cards, loans, insurance and investment accounts.

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Contact Info:

Phone Contact Numbers

You can reach the major customer service departments for Wells Fargo Bank customer service 24 hours a day, 7 days a week. Other departments are open from 6 a.m. to 10 p.m. Monday to Friday and 8 a.m. to 2 p.m. Saturday or 7 a.m. to 9 p.m. Monday to Friday and 8 a.m. to 4:30 p.m. Saturday. There are no customer service hours on Sunday for any Wells Fargo Bank customer service department.

  • General Banking: 1-800-869-3557
  • Online Banking: 1-800-956-4442
  • Credit and Debit Cards: 1-800-642-4720
  • Credit and Debit Cards Direct Line: 1-925-825-7600
  • Home Mortgage: 1-800-357-6675
  • Refinancing: 1-877-937-9357
  • Military Mortgage: 1-866-936-7272
  • Insurance: 1-866-294-2571
  • 401K: 1-800-728-3123
  • Individual Investors: 1-800-222-8222

Mailing Address

There are multiple mailing address for Wells Fargo Bank customer service. You can write to dedicated departments, including the corporate office, auto finance and checking and savings account customer service departments.

Corporate Office

Wells Fargo 420 Montgomery St. San Francisco, CA 94104

Auto Finance

Wells Fargo Auto Finance PO Box 29704 Phoenix, AZ 85038

Checking and Savings Accounts

Wells Fargo Bank PO Box 6995 Portland, OR 97228

Consumer Credit Cards

Wells Fargo Card Services PO Box 30086 Los Angeles, CA 90030

Home Equity and Home Mortgage

Wells Fargo Home Equity (or Home Mortgage) PO Box 10335 Des Moines, IA 50306

Online Customer Service

Wells Fargo Customer Service PO Box 560948 Charlotte, NC 28256

Student Loans

Wells Fargo Education Financial Services PO Box 5185 Sioux Falls, SD 57117

Official Website

You can find the official website for Wells Fargo Bank at

Social Media

Though we did not find any social media links on the official website, we did find a Facebook and Twitter page for Wells Fargo Bank customer service.

Customer Service Email

You can contact Wells Fargo Bank customer service by email at There is no contact form apparent on the official website.

Our Experience

We chose to try out the General Banking customer service line. You enter your account number or say Other Options to reach a customer service representative. You can also choose to press 1 to skip the account entry. From there you are given a list of options. Press 0 then 0 on this menu to connect directly with customer service. We were placed on hold with music for less than 5 seconds before a representative answered the call.

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4 Comments on “Contact Wells Fargo Bank Customer Service
  1. I have someone by the name of john peter from your bank telling me to contact you to claim $ millions of dollars is this true

  2. It is to my disappointment that I login with my old login by mistake once (only one time) and wells fargo suspended my account. This bank is really not likeable bank. No email is available to send. I do not call there is no proof by calling.

  3. It is to my disappointment that I login with my old login by mistake once and wells fargo suspended my account. This bank is really not likeable bank.

  4. As a shareholder of Wells Fargo I am very unhappy with seeing again bad press and the value of my investment dropping. When is his going to change? It appears the problem lays with the Board of Directors. Where are the bank’s internal controls (internal and external) for over seeing and reporting these problems to Board for corrective action? The Board is to oversee that controls are in place to monitor the bank’s operation daily as to being operatored in a safe and sound matter for customers (loan or depositor) and shareholders. Remember the most important person in the Bank is the shareholders. Without shareholders there wouldn’t be a bank. I would like to know the Boards action plan on this matter before before the next annual shareholders meeting.

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