Contact Webroot Customer Service
Contacting Webroot Customer Service Center
Webroot is an anti-virus, anti-spy software offered to individuals and businesses across the world. According to the company website more than 30 million people have decided to trust Webroot as their means of keeping personal and business information safe while protecting the computer equipment they use each day. Webroot started in 1997 and with the backing of venture capitalists, grew to 400-employee business it is today.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Many online companies refuse to offer contact information for consumers, but that is not the case with Webroot customer service. We found an entire page of contact information, including the phone numbers for customer service.
- Purchases: 1-866-612-4268
- Technical Support: 1-866-612-4227
- Business Support (Endpoint): 1-800-870-8102
- Business Support (Web Security): 1-877-612-6009
- Business Sales: 1-800-870-8102
- Corporate Office: 1-800-772-9383
- Fax: 1-303-442-3846
When you have an issue with a company it is often best to start communication with the top of the food chain. At Webroot, the top is corporate headquarters.
Webroot Attn: Customer Service 385 Interlocken Crescent Ste. 800 Broomfield, CO 80021
The official Webroot website can be found at http://www.webroot.com. There is a ton of information about the software and company, but visitors will also find some interesting general information on web security and why customers need anti-spyware and anti-virus software.
The two social media pages we found for the company are Facebook and Twitter. You must have an account on the social media page to send a message to Webroot customer service.
Customer Service Email
If you are having technical issues and you need to contact Webroot customer service about those issues, you must visit the Technical Support page at http://www.webroot.com/us/en/support/troubleshoot-ask-a-question to begin. It can be a little confusing, but go to https://www.webrootanywhere.com/servicewelcome.asp? to initiate contact with technical support.
Business Support (Endpoint): firstname.lastname@example.org
Business Support (Web Security): email@example.com
Business Sales: firstname.lastname@example.org
There is no direct customer service number for Webroot customer service listed on the website, but there is a sales number. You can press 2 to reach a customer service representative from the sales department, but that representative will not answer customer service questions. An agent picked up our call in less than 1:30. When we called the technical support line, the call was answered by the same automated voice, but a different automated message. Press 2 to reach an agent. You will have to listen to a long message about where you can find information online. We were then told the wait time for a technical representative was in excess of 15 minutes. We actually waited on hold for about 22 minutes before the call was picked up and immediately disconnected by an agent. We could hear other representatives talking in the background.