Contacting WebMD Customer Service Center
WebMD is an online source of medical information. The website is clear about the fact that information on the site is for educational purposes only – not for diagnosing or treating a medical condition. While the company started online, they’ve expanded to print – so visitors can subscribe to learn more about their health. Information in the magazine is not necessarily always available online. WebMD also offers links to other health information portals online, including the FDA, MedicineNet and Medscape.Click here to leave a comment about your customer service experience.
Most internet companies like WebMD tend to offer very little customer contact information. We were able to provide just about all the information a customer would need, but most of the information was not found on the WebMD website.
Phone Contact Numbers
You cannot contact WebMD customer service because the company is not a retail business, but there is a number for the corporate office.
- WebMD Phone Number: 1-212-624-3700
You can address your letter to WebMD to:
WebMD LLCAttn: Customer Care Center1201 Peachtree St NE200 Colony SqSte 2100Atlanta, GA 30361
The official site for WebMD is located at http://www.webmd.com/.
Many Internet users are turning to social media sites for medical information, so WebMD offers active pages to share trusted information consumers can read and learn from online. These pages are also the perfect way to get in touch with a representative from WebMD.
- Facebook: http://www.facebook.com/WebMD
- Twitter: http://twitter.com/WebMD
- Pinterest: http://pinterest.com/webmd/
Customer Service Email
If you click on the Contact Us link on the WebMD website you will be taken to the customer service email form. This is the only piece of contact information provided on the site. The customer service team answers emails from 8 AM to 5 PM Monday to Friday ET.
- Customer Service: https://customercare.webmd.com/ics/support/ticketnewwizard.asp?style=classic&deptID=18003&
The form is NOT to be used to ask for medical advice. Inquiries requesting such advice may not be answered.
The main WebMD phone number listed on the corporate page is not a customer service number or a medical advice line. There are a couple options presented to the caller, including entering the extension of the person you’re trying to reach. If you make no selections you are placed on hold for the switchboard operator. When the operator picked up the call we asked to speak with customer service. She told us the only way to connect with customer service is by sending the email form located on the Contact page of the site. The agents are available Monday to Friday and answer emails in the order they are received.