Contact Customer Service

Contacting Customer Service Center

Contacting Customer Service Center, or the National Weather Service, is a part of the National Oceanic and Atmosphere Administration (NOAA) and the U.S. Department of Commerce. The mission of the department is to provide accurate information pertaining to weather warnings, forecasts, climate data, in order to preserve the economy, property and life of citizens. If you need to reach out the customer service department to discuss weather-related information, you can connect by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-703-996-2200

If your want to connect with a live agent at one of the regional offices, visit here Customers wanting to contact their local office can visit here

Mailing Address

US Department of CommerceNational Oceanic and Atmospheric AdministrationNational Weather Service1325 East West HighwaySilver Spring, MD 20910

You have the opportunity to reach out to a local or regional office by visiting the Organization page.

Official Website

Customers visiting the website have the opportunity to locate the forecast for areas across the United States, look through past forecasts, learn about weather by visiting the Weather Safety page or the Customer Information page. Considering is connected to the NOAA, you have the ability to select links that take customers to the NOAA website.

Social Media

Customers can connect with the customer service department through social media. We recommend social media due to the timeliness of the responses. The average response time was less than two (2) hours.

Customer Service Email

We had the opportunity to connect with the customer service department through email. We sent a message asking for information relating to the accuracy of the information posted on the site. After sending our message, the customer service department responded with an answer. We received a response in less than 24 hours.

Our Experience

Even though we were unable to reach a live agent, our experience was better than expected. We had the ability to reach the customer service department through email as well as through social media. The responses were accurate and provided in a timely manner. Although our experience was better than expected; tell us about your call to We want to hear from customers just like you. Share your thoughts with us in the comment section.

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